Posts Tagged ‘2012’

GEP Awarded “BPO Organization of the Year” at the BPO Excellence Awards 2011 -2012

February 20th, 2012

Leader in procurement transformation, GEP (Global eProcure) was awarded the “BPO Organization of the Year” at BPO Excellence Awards 2011-12 organized by Asian Federation of Business, endorsed by Stars of the Industry Group in association with World HRD Congress and CMO Asia at Taj Lands End, Mumbai, on February 13, 2012.

The BPO Excellence Awards aim at identifying and rewarding the professionals & organizations for their superlative achievements in the field of Business Process Outsourcing. The awards recognize performance excellence across diverse sectors of Manufacturing, IT-ITES, FMCG and Education. This is the third year BPO Awards have been given out and the awards were judged on the basis of size and growth in revenue and employees, quality, and diversity of clients and evidence of quality, competence and management capabilities.

“We are honored to be named as the BPO Organization of the Year. The award reflects our concerted efforts in the Procurement Outsourcing space and would like to thank Stars of the Industry for recognizing excellence within the BPO Industry,” said Jagadish Turimella, Chief Operating Officer and Co-founder, GEP.

Source:http://www.pr.com/press-release/391389

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IT job opportunities at EDEX Expo 2012

January 17th, 2012

The forthcoming EDEX Expo 2012, an annual education and career exhibition to be held for the ninth consecutive time will be offering ‘walk-in job opportunities’ for prospective jobseekers in the Information Technology (IT) and Business Process Outsourcing (BPO) sectors. Towards this end, for the first time, Sri Lanka’s leading computer firms are slated to participate at this exposition, scheduled to take place in Colombo and in Kandy, according to organisers.

“‘The walk in job opportunities’ is not new feature for Edex Expo, however, this is the first time that the IT/BPO sector will be taking part in it. This is not all, the other corporate institutions and several banks like HSBC and NDB will also be offering job opportunities,” Assistant Manager of EDEX, Sandamali Peramunarachchi told The Bottom Line.

Edex Expo 2012 will be held in Colombo at the BMICH from January 20 to 22 while it will be held in Kandy from January 27 to 28 at Kandy’s City Centre.

“With the IT/BPO sector becoming a thrust industry and the sixth largest export earner it has become the immediate employment multiplier for our youth with the potential of creating 50,000 jobs in the next three years,” Chairman EDEX 2012, Kumar Abeysinghe said speaking at a press conference held at Royal College premises in Colombo last week.

EDEX Expo will have a career booth to offer free career guidance to students with psychometric testing facilities whilst vocational training will also be given at the exhibition.

“This will help youth understand what kind of path they should take in building up their career. Also for those who are seeking employment, they can upload their CVs to our web portal and use other resources free of charge,” Abeysinghe said.

Meanwhile, EDEX is planning on helping underprivileged students with their ‘Donate new or reusable books to needy students’ campaign at EDEX Expo 2012.
“As this caters for students who have sat the two general exams, they can help students who don’t have the ability to access books. I request those who come for the exhibition to help these students by donating their books that are no longer useful for them,” Abeysinghe said.

Source:http://www.nation.lk/edition/biz-news/item/1356-it-job-opportunities-at-edex-expo-2012

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SA IT services spend seen at $5bn in 2012

January 12th, 2012

The information technology services market in SA is expected to exceed $5 billion – or around R40 billion – in 2012, according to International Data Corporation the global market intelligence and advisory services provider.

The IDC said on Wednesday that the IT services market in SA had seen healthy uptake, growing some 8% year on year in 2010 to contribute more than a third of the total IT spending in the country.

“After the freeze in IT budgets that came about as a result of the global economic crisis, 2010 saw a rebound in IT services spending,” said Suzanne Nolan, research analyst for IT Services, IDC South Africa.

“The growth in IT services spending was driven by a recovering economy, increased business confidence, expanding bandwidth availability, and various infrastructure investments made in the country in 2010.”

In a recent research report, IDC cited that IT outsourcing constituted around 40% of the South African IT services market, which represented the largest market share of all IT services foundation markets, followed by systems integration and installation and support services.

“This growth was mainly driven by discrete managed services rather than by traditional information system outsourcing contracts,” said Nolan. “The healthy growth in outsourcing services signifies a level of sophistication and maturity within the IT services segment.”

According to IDC, services such as network and desktop outsourcing and infrastructure hosting saw increased uptake in 2010, fuelled by the incremental supply of datacenter space and increased customer awareness of the managed services model.

IDC forecasts the total SA IT services market to expand at a compound annual growth rate of 8.7% to exceed $17 billion – or about R136 billion – in 2015.

Looking ahead, IDC expects a continued spending focus among end-user organizations on areas and solutions that help reduce operating expenses while increasing efficiency. As a result of continued price pressures and the need to improve client service, vendors are advised to pursue alternative service delivery models, such as cloud services. Not only will this help end users optimise their IT investments, but it will enable services providers to improve their quality of delivery and create new revenue streams.

Source:http://www.businesslive.co.za/southafrica/sa_markets/2012/01/11/sa-it-services-spend-seen-at-5bn-in-2012

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Is 2012 set to be a bumper year for outsourcing?

January 9th, 2012

With the New Year upon us, many companies are now looking at their business processes in order to assess what they can change in 2012. With companies continuing to struggle amidst a challenging economic climate, many are likely to dramatically change how their company operates this year, with outsourcing likely to become the preserve of many businesses attempting to rationalise their cost base.

Last year was a record year for companies operating in the outsourcing sector, with a huge number of businesses looking into the concept in an attempt to cut fixed costs and become more flexible. With the ability to drastically reduce fixed overheads whilst maintaining business operations without interruption and providing access to skilled staff, outsourcing has been a lifesaver for many in 2011, which is why the new year is likely to bring a further uplift in demand for outsourcing services; not only in the UK but overseas too.
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In a recent survey conducted by dictate2us, a dictation and transcription service, it was found that 62% of companies plan to outsource administrative jobs this year, to cut the costs of overheads. Chief Executive of dictate2us, Daryl Leigh said: “Many of the administrative tasks typically undertaken by secretaries are necessary but incredibly time consuming. For that reason, it’s important that business owners look objectively at their organisation to question whether outmoded methods of operation are still relevant.”

It is thought that the increased interest companies have in relation to outsourcing is due to the many small business that continue to struggle to find employees with the necessary skills. Research carried out by the Federation of small Businesses (FSB) found that 27% of start up companies struggle to find qualified and skilled staff.

Outsourcing was also a hot topic in the news last year, and this trend appears to continuing in 2012. In one article in particular, published in the Daily Mail, John Neilson, Managing Director of NHS Shared Business Services, has urged the NHS to outsource more of its call centres to India, to further cut costs; a predicted saving of £20 billion by 2014. With articles such as these featuring in various different publications on a daily basis, it is no wonder that more companies are wanting to know what is to be gained through outsourcing, with there being more of a demand for outsourcing companies than there has ever been before.

One outsourcing website in particular that has reaped the benefits of the increase in outsourcing is OutsourceMyProject. With over £1 million worth of projects posted onto the site in 2011, the business is looking forward to what 2012 brings. Loren Holland, Managing Director of OutsourceMyProject said: “Over the course of last year we witnessed a drastic increase in the number of small and SME companies looking to outsource their business functions to professional and freelance experts. Smaller businesses are now waking up to outsourcing, which historically has been viewed as the preserve of only large organizations. The principal benefits of outsourcing are twofold; cutting down fixed cost overheads and accessing skilled services which may not be available in-house.”

Source:http://www.webwire.com/ViewPressRel.asp?aId=151239

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Controversial predictions for IT and outsourcing in 2012

January 5th, 2012

I blogged earlier this week asking readers for their predictions for the year ahead in IT outsourcing. I have had some interesting predictions so I will publish some over the next few days.

Today are 8 predictions of outsourcing lawyer Mark Lewis, who works for Berwin Leighton Painsner. They make interesting reading.

1. The year that standard public cloud offerings are taken up by big companies, but only after the major cloud providers facilitate data protection compliance and some acceptable levels of data integrity and security.

2. Central and local government and NHS IT/BPO outsourcing opens up, but will run trouble with the unions over pensions.

3. Government mutualisation models flop through lack of interest by most of the big providers.

4. Massive focus on cybersecurity in the UK and information leaks of major cyber-attacks in the UK and elsewhere by sovereign states.

5. Payment processing (mobile and Internet) grows exponentially, leading to even more M&A activity.

6. Logica “merges” – but with whom?

7. Online retail wipes out the high street, whatever Mary Portas advises.

8. The corporate Blackberry overtaken by workers using their own devices.

What you think will happen this year?

Source:http://www.computerweekly.com/blogs/inside-outsourcing/2012/01/some-predictions-for-it-and-outsourcing-in-2012.html

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What’s in store for IT outsourcing in 2012?

January 4th, 2012

The global economy is creating an atmosphere of uncertainty in the IT outsourcing sector, but what should we expect in 2012?

This time last year there was a little more confidence about growth in the economy following the carnage left by the credit crunch. But hope has quickly changed into despair and the Euro crisis could push parts of the world back into recession.

Even the Chinese economy is growing at a much slower rate as European customers of its manufactured products tighten the belt.

So it is now time for your predictions.

Do you think there will be an increase as businesses outsource to cut costs?

Could more innovative outsourcing plans be put on hold until the economic outlook becomes clearer?

Will 2012 be the year that cloud computing finds its place in the outsourcing sector?

Source:http://www.computerweekly.com/blogs/inside-outsourcing/2012/01/whats-in-store-for-it-outsourcing-in-2012.html

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Cebu will be ‘fairly stable’

January 3rd, 2012

CEBU’s economy will be “fairly stable” this year despite uncertainties in the global market, business leaders said.

“The growth in the local economy in 2012 will be fueled by Cebu’s booming industries like business process outsourcing (BPO) and tourism. The continued investments from the private sector would also help Cebu weather the lingering effects of the US’ and European Union’s economic problems,” said Cebu Business Club president Dondi Joseph.

Plan your Sinulog week ahead and find out what’s in store for Sinulog 2012.

Economists had projected 2011 as a “recovery year” for the 2008 global financial crisis but full recovery was delayed as the EU debt problem and economic instability in the US continued to hound the global market, affecting export-driven economies like the Philippines, particularly Cebu.

Volatile

“It will be a volatile market this year,” said Cebu Chamber of Commerce and Industry president Samuel Chioson, referring to the potential impact of the economic problems of the world’s two biggest economies.

The Monetary Board of the Bangko Sentral ng Pilipinas earlier reported that “there is a need to continue to monitor the strength of external demand, especially amid signs of increasing downside risks to the global economy.”

“Economic conditions in Europe could weaken further in the period ahead, posing risks to external demand as well as to financial markets through risk aversion. While European policymakers made progress in their response to the sovereign debt and banking problems over the past month, confidence remains fragile as leaders have yet to decide on the implementation mechanics of the plan. As a result, the risks to the global economy still appear to lie predominantly on the downside,” the report stated.

Joseph said that while external problems will continue to affect the export industry, Cebu can capitalize on its other booming industries such as tourism, BPO and real estate to compensate for losses in export revenues.

Although there are no major public-private partnership (PPP) projects for Cebu this year, Joseph said the PPP programs have the potential to pump-prime economic activities.

He said that if PPP programs will be supported by correct economic policies, this will also help the country’s economy sustain its growth.

BPO services

Economists have predicted the country’s growth to be at 4 to 4.5 percent this year.

Chioson described last year’s growth to be more “privately-led.” He said local and foreign businessmen have poured in so much investments in Cebu as seen in the various property developments such as BPO and condo buildings.

According to Cebu Holdings Inc. president Francis Monera, demand for BPO services is expected to surge as more companies abroad seek to cut operation costs and improve efficiency.

The company expects a 20 percent increase in workforce for Cebu Park District, which currently has 35,000 employees.

Mandaue Chamber of Commerce and Industry (MCCI) president Eric Mendoza, on the other hand, expects the economy to grow moderately this year. He identified the low-interest environment, government spending and big infrastructure projects to be major drivers of the economy.

Philam Life president and chief executive officer Rex Mendoza, in his recent visit to Cebu, said 2012 will also be a year of preparations for the 2013 elections. Increased spending is expected to begin this year.

Despite market challenges, Rizal Commercial Banking Corp. first senior vice president and RBG deputy group head for VisMin sales Prudencio Gesta said local businesses will improve this year because of the country’s sound macro-economic fundamentals.

“We expect positive growth in the economy this year. More small and medium enterprises (SMEs) will continue to pour in investments this year,” said Filipino-Cebuano Business Club Inc. president Rey Calooy. He said SMEs have strong confidence on the Aquino administration.

Citing figures from the BSP, Calooy also reported that in terms of regional growth, Central Visayas grew by 11.2 percent this year, faster than the National Capital Region at 9.6 percent. He said this is an important economic indicator that Cebuanos should bank on.

Source:http://www.sunstar.com.ph/cebu/business/2012/01/02/cebu-will-be-fairly-stable-198494

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