Posts Tagged ‘Asia’

Wells Fargo Named Best Trade Outsourcing Bank in Asia Pacific

September 21st, 2011

Announced today that it has been selected “Best Trade Outsourcing Bank in Asia Pacific” by Global Trade Review in the magazine’s inaugural “Asia Leaders in Trade” awards. Winners were selected based on votes collected across all regions and categories in the magazine’s online reader’s poll. Wells Fargo was recognized for its customer service and enhanced trade platform, which currently serves more than 150 global financial institutions.

“We are honored the readers of Global Trade Review have recognized Wells Fargo. This award reflects our continued commitment to best serve our customers’ global trade and financial needs,” said Peter Connolly, head of Wells Fargo’s Global Transaction Banking Group. “Wells Fargo has developed the technology platforms and global network to successfully help our customers successfully build and manage their trade business.”

Wells Fargo, also recently named “Best Trade Bank in the USA” by Trade Finance magazine, provides a wide range of financial services to companies engaged in international commerce – both import and export — including middle-market multinational companies, large corporations, financial institutions and foreign-owned companies. Through the its International Group, customers have access to traditional trade solutions, including letters of credit, documentary collections, open account services, online trade management tools, as well as cross-border financing.

“We will continue to develop and enhance our business solutions as we remain committed to trade outsourcing,” said Steve Nichols, head of Wells Fargo’s Global Trade Services. “We want to thank Global Trade Review for this award and recognition of our strong commitment to provide the most technologically-enhanced trade solutions for our customers.”

Source:http://www.bradenton.com/2011/09/20/3509020/wells-fargo-named-best-trade-outsourcing.html

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IT Innovations Webinar Series Why Businesses Succeed When IT Triumphs

August 12th, 2011

Renewed economic growth and a return to increased spending on IT is predicted to see insurers in the Asia-Pacific region lift their IT spending significantly over the next 12 months and beyond.

According to Ovum, the APAC region is in “growth mode” and in its latest report on regional IT spending, it found that 29 percent of regional insurers expect that the budgets for both external and internal IT will significantly increase (at more than 6%) and that over 53 percent are looking to increase IT budgets in 2011/2012, a six percent increase on the 2010/2011 period.

Ovum’s insurance technology principal analyst, Barry Rabkin, says that while the region is in growth mode, and Asia-Pacific insurers are struggling with having “more insurance business operating systems than they want”, they are planning to increase IT budgets in 2012.

Rabkin says that in addition to increasing their IT budgets, 51 percent of Asia-Pacific insurers are “comfortable” using outsourcing such as business process outsourcing (BPO), and 56 percent are using IT function outsourcing (ITO) for five of the 10 IT functions in the survey – network services, desktop management, IT security, applications development, and application management.

The survey also found that compared to their peers in North America and EMEA, Asia-Pacific insurers are more proactively chasing the web 2.0 marketplace by choosing service-orientated architecture (SOA), software-as-a-service (SaaS), and rich Internet applications (RIAs).

Rabkin suggested that outsourcing vendors should also focus their efforts on the insurers that are “uncomfortable using BPO or those planning to bring some processes back in-house.”

“Interestingly, for an industry slow to adopt new technologies, 43% of the Asia-Pacific insurers surveyed have deployed or are experimenting with private cloud. The same can be said for business intelligence (BI), where Asia-Pacific insurers are increasingly leveraging BI tools to target customer retention (86% rated this as the most important driver for BI usage).

“A region in growth mode, expanding IT budgets, and an increasing willingness to deploy newer technologies all add up to it being an exciting time to be an Asia-Pacific insurance company.”

Source:http://www.itwire.com/it-industry-news/market/49116-apac-in-it-growth-mode-says-ovum

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HCL, IBM among top deal winners in Asia

August 5th, 2011

HCL Technologies is the only Indian company among the top five deal winners in both information technology and business process outsourcing contracts awarded in Asia Pacific region during the last six months.

Besides HCL, Big Blue IBM is in the top five list for IT outsourcing and BPO deal categories put together by TPI, the world’s largest sourcing advisory.

If win rates in pure IT outsourcing deals are considered, Infosys and Mahindra Satyam also find a place in the top five in the region.
To be sure, TPI takes into account only outsourcing deals that have a minimum value of $25 million.

TPI, which counts large multinational corporations including AT&T, Bayer, Bombardier, Chevron and DaimlerChrysler as clients, claims to play a role in every other commercial outsourcing contract — where a sourcing advisor’s help is sought — awarded anywhere in the world.

Tata Consultancy Services and HCL are the only Indian-origin vendors to figure in TPI’s top 15 IT outsourcing firms — based on value of deals won — globally for the last two consecutive quarters.

TPI data appear to confirm HCL’s contention over the last year or so that the firm’s competition is mostly with global MNCs. HCL has grown revenues by an average 31% in the last three years, faster than most local rivals.

“Asia Pacific was the fastest-growing region in terms of total contract value awarded in the first half of 2011, growing at 52% annually,” said Mitali Ghosh, Pratish Krishnan, Kunal Tayal, analysts with Bank of America-Merrill Lynch. “Asia Pacific accounted for 10% of global total contract value awards,” they said in a note.

In value terms, India-heritage outsourcers such as Tata Consultancy Services, Infosys, Cognizant, Wipro and HCL won as much as 37% of total contracts awarded, while large multinational outsources such as IBM, Accenture and HP had a 50% share.
While multinationals had an edge in larger-sized deals, Indian firms had a better win ration in medium sized deals, according to TPI.

Deals awarded by firms in financial services and telecom industry constituted the large portion of deals signed during the period.

Source:http://www.dnaindia.com/money/report_hcl-ibm-among-top-deal-winners-in-asia_1572699

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Asia’s outsourcing hiatus now over

July 11th, 2011

The immediate after-effect of the global financial crisis on fund managers looking to build their businesses in Asia was a significant slowdown among the region’s largest institutional investors in outsourcing equity portfolio management.

As global stock markets became ever more closely correlated and investors sought refuge in either less risky assets or in markets closer to home, international equity fund managers were compelled to put on hold plans to capture the longer term trend for outsourcing from Asian institutions. The result was a cyclical downturn in the institutional segment of the fund management industry. Greenwich Associates reported as much last year in a report claiming that global asset managers expected too much from Asia, with the potential client base smaller and harder to service compared with those in so-called ‘western markets’.

This year’s research paper published in June by Greenwich is far more upbeat about the industry’s prospects. The report, titled Diversification Efforts Triggers Outsourcing Boom, suggests this hiatus in the hiring of international managers is now over. A number of recent initiatives by various sovereign wealth funds across Asia are offered as clear evidence of this change.

These include plans announced in January this year by Korea’s National Pension Service to outsource a further $24bn and in March by Thailand’s Social Security Office to appoint three managers to each manage $200m. In June it was reported that the Public Sector Pension Fund in Taiwan outsourced a further $1bn to five international equity managers as part of its long-term programme to diversify investments, and it is but one of a handful of large pension funds outsourcing assets in Taiwan. As a result the hopes of many international firms operating in Asia have been raised and equity managers are once again focused on the outsourcing opportunity.

The question is whether this is simply a pick-up in outsourcing as institutions recover their confidence after being disappointed with performance during the global crisis, as the more recent Greenwich report suggests, or whether we are witnessing a structural shift in demand for outsourcing to international equity managers?
The case for a structural shift in behaviours and objectives is strong. Historically many Asia-based institutional investors, particularly central banks, have had an overwhelming preference for bonds, in particular for US dollar bonds. Whereas this strategy has played out particularly well over many years, the seeds of change are beginning to show.

Economic policy across the region has shifted dramatically since the financial crisis. Whereas before, most authorities in the region managed their exchange rates against the dollar seeking stability for their country’s exports, the post-crisis need to rebalance economies across Asia and promote domestic consumption has fuelled inflation. As a result currencies are now appreciating against the dollar as part of a number of measures introduced to rein in inflation.

At the same time, US dollar debt is no longer considered the safe haven it was and central banks and other institutions are looking to diversify away from the dollar and dollar bonds. There is even speculation that the Chinese currency, the renminbi, will ultimately rival the dollar as a reserve currency – at least for many of China’s trading partners in Asia. This has prompted institutions to consider other asset classes where potential returns are more attractive and currency exposure other than the dollar, resulting in greater outsourcing while many of the key sovereign funds in the region are accumulating assets rapidly.

China is a good example of rapid asset accumulation combined with economic policy that will drive continued diversification and outsourcing. The country is looking to gradually internationalise its currency, and as part of the reforms targeted to position the renminbi as an international currency the authorities are keen to encourage more investment offshore from both the public and the private sector. As China begins to ease monetary policy and lending conditions following a period of continued tightening, the outflow of funds from the mainland to international markets is likely to gather pace. The rapid increase of foreign exchange reserves in China to more than $3,000bn provides a ready source of funds to fulfil this policy.

Two main asset classes are likely to dominate the attention of Asian institutions as we enter this period of greater outsourcing: global equities and global emerging market equities. Beyond these broad allocations some of the larger sovereign wealth funds consider regional allocation and sector allocation. As the earlier Greenwich report concluded, servicing these institutions requires a different approach compared with servicing clients in Europe or North America. Managers with experience in the region are likely to be well positioned.

Mark Konyn is chief executive of RCM Asia Pacific, a company of Allianz Global Investors

Source:http://www.ft.com/cms/s/0/65b9a7ae-a7c4-11e0-a312-00144feabdc0.html#axzz1RlVfXn9Z

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BPO firms eyeing to penetrate new markets in Asia-Pacific

June 21st, 2011

Business process outsourcing (BPO) firms are eyeing to penetrate new markets particularly the Asia Pacific region and achieve an annual growth of 30 percent.

Gigi Virata, senior executive director of the Business Processing Association of the Philippines (BPAP), identified some of the markets as China, India and Sri Lanka.

Virata is confident the Philippines can enter these markets as it remains competitive in both the voice and non-voice services.

Apart from the proposed country tourism brand, establishing one for the services sector could help promote the Philippine BPO services.

BPAP chief executive officer Oscar Sañez earlier said they would continue promoting the BPO sector in the markets where more investments are expected to come from such as the United States, Europe and Australia.

The BPO industry last year yielded an estimated $9 billion worth of services and created around 500,000 jobs. The US remains the prime source for outsourcing activities.

In 2011, the BPAP projected revenues would increase to $11 billion that could generate about 110,000 jobs.

Despite feat, Virata pointed out that talent availability continues to be a problem that the industry needs to address. Hiring rate reaches only a maximum of ten percent.

BPO firms are working with the Commission on Higher Education (CHED) and the Technical Education and Skills Development Authority (TESDA) to implement training and recruiting development programs designed to increase the hiring rate.

TESDA has been involved in training-for-work scholarship program for call center agents, transcription agents, java software and animation and film.

Virata said improving the recruitment quality through scholarship programs for the near-hires and the implementation of the K+12 program which adds two years to basic education in the country can help address this problem.

Businessmen in several large business groups and members of the Joint Foreign Chambers of the Philippines believe that English proficiency among the entering workforce could be improved through computerized training at schools and by increasing the use of English on local television.

They are also pushing for the country to adopt the National Competency Test, accelerate development of local managers, and introduce Service Science Management Engineering as a degree program.

With the aim to build market share for the Philippines as the second-largest delivery location after India outside of North America, promoting the BPO industry to new locators with a well-funded campaign outside the country is also important.

Source:http://www.mb.com.ph/articles/323531/bpo-firms-eyeing-penetrate-new-markets-asiapacific

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Sri Lanka among top 9 in Asia Pacific for outsourcing

January 4th, 2011

Gartner, Inc. one of the leading tech research and advisory firms in the world has identified Sri Lanka as being among the top 9 countries in the Asia-Pacific Region for the first time, for globally sourced activities in 2010-2011.

The other countries in the Asia Pacific Region that made the list were Bangladesh, China, India, Indonesia, Malaysia, the Philippines, Thailand and Vietnam.

Sri Lanka is also among the top 30 locations in the world for offshore services in 2010/2011 being ranked by this firm, and this time all 30 destinations that have been ranked were from emerging economies.

Seven developed countries have moved out of the Top 30 this year – Australia, Canada, Ireland, Israel, New Zealand, Singapore and Spain while there were 8 new entries to the list, Sri Lanka being one of them.

The other seven countries that have entered the list were Bangladesh, Bulgaria, Colombia, Mauritius and Peru along with two re-entrants – Panama and Turkey.

The Country Business Manager for Intel, Mr. Indika De Zoysa said as a country this is something to be proud of and this shows the potential the country has to take great strides in the near future. “We have to expand and popularize the broadband services in the country. We also need to train more teachers and expand the remarkable projects that have been initiated by ICTAD and invest more on infrastructure. A lot of money has been allocated from the budget for such basic projects. We have come a long way and we have achieved a lot and are heading in the right direction”, he said.

Sri Lanka currently exports US$ 390 million worth of BPO and other outsourcing services per annum. It is the expectation of the government to develop this industry to earn US$ 1 billion by 2015.

Source:http://print.dailymirror.lk/business/127-local/31820.html

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Genpact all set to enter West Asia to serve local clients

September 19th, 2010

Genpact, the country’s largest business process outsourcing (BPO) company, is spreading its wings to West Asia. The company is exploring Egypt, Jordan and Lebanon for setting up centres to serve local clients.

“We have customers in financial services in West Asia because of our relationship with GE. Though we are servicing these clients from India as of now, we will need a local Arabic speaking delivery centre there. Egypt is a good option because it has an old and great education system, along with a good English, French and Arabic speaking population. Jordan and Lebanon could be the other places,” said N V Tyagarajan, chief operating officer of Genpact. The company has inked a contract with Sabic, a Saudi Arabian chemicals company, to manage its analytics and supply chain services. It has also signed contracts with two clients in the financial services sector in West Asia.

“We are also looking for a person to lead the company’s West Asia operations and will soon announce that,” he said.
“Egypt is emerging as an offshore destination and is in competition to India. The investment in the centre should be around half a million dollars (Rs 3 crore),” said an analyst.

Besides West Asia, Genpact is looking at Brazil to set up delivery centres in the next one year. “There is a huge market for both global clients and local Chinese and Indian companies in Brazil. As of now, we have a little presence there, in places where the Brazilian languages are not required. We are looking at Sao Paulo and Tier-II cities in Brazil to set up the centre,” Tyagarajan had earlier said.

The investments in these new centres will be part of the company’s plan to spend around five per cent of its revenues on capital expenditure that includes both replacement and new expenditure. The company will start with 50-100 people in these centres and then scale them up. Headcount in these centres will grow like the BPO’s Guatemala centre, which will soon have 1,000 employees, and the Manila centre, where it will have 2,000.

Source:http://www.business-standard.com/india/news/genpact-all-set-to-enter-west-asia-to-serve-local-clients/408493/

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