Posts Tagged ‘BPO’

Aegis wins Rs 200 crore Punjab National Bank BPO deal

October 1st, 2014

Aegis, the business process outsourcing arm of the Essar Group, signed a deal to take over the customer service aspects of Punjab National BankBSE 0.33 % including the new business created by the Prime Minister’s push for financial inclusion. Outsourcing38

The five-year deal will offer customer support services from Aegis’ centres in Gurgaon and Bhopal and will initially have 500 people. This will be scaled up to 1500 people over the course of the contract. Aegis did not disclose the size of the contract, but a source informed of deal said it was close to Rs 200 crores.

“Creation of schemes like the Jan Dhan Yojana and the push for financial inclusion will create increased demand in the banking sector. I think that the boom that happened in the telecom sector will be replicated in financial services,” Sandip Sen, CEO of Aegis told ET.

Sen added the company had three-four such deals in the pipeline and expected at least two to close in the next couple of months.

Aegis said that it has won over 12 banking BPO deals in the last 18 months.


ICT firms urged to take care of workers’ health

September 30th, 2014

INFORMATION communications technology-Business Process Outsourcing (ICT-BPO) companies are encouraged to initiate activities that will promote a healthy lifestyle for their employees, an executive said.Outsourcing40

“From an employee engagement perspective it is a responsibility of the organization, BPO, or employer to make sure they have fitness programs [for] health and wellness [that is] sustainable for their employees,” said Catherine S. Ileto, Sutherland Global Services marketing and communications director, in yesterday’s Kapehan sa Davao at SM City Davao.

She said it is important for employers to take care of their employees since they are part of a successful business.

“If you take care of your people, your people will take care of your business. For the simple reason that our people is our biggest asset [and] we should take care of them by coming up with employee engagement activies on health and wellness,” Ileto said.

She said the health of a company’s employees is important because they will become more productive in their work if they are healthy.

For instance, Ileto said one of Sutherland’s initiatives to promote health and wellness among their employees is their Sutherland Fitness Challenge. In other Sutherland branches, this is set to conclude by the end of October but for Davao branch, it is yet to start next month.

“[Through the program] we are trying to integrate fitness into the daily life of [our employees],” she said.

Ileto encourages other ICT-BPO companies to also follow their lead in coming up with employee engagement activities for the wellness of their employees.

“We [at the private sector] should help erase the negative perception that [being in our industry] is stressful. It is important for the companies to launch programs that they feel would be beneficial for their employees,” she said.

Ileto also said that companies should not only focus in coming up with programs for the health aspect of their employees but they should also launch other programs that will positively impact the wellness of the employees as a whole like programs on financial wellness.

She said initiating such activities will have a positive impact on their employees.

“In our recent focus group discussion with our employees, we learned from them that they are saying that ‘Yes, Sutherland cares for me’, ‘they care for my well-being’, and we encourage a culture of bayanihan,” Ileto said.


TS welcomes IT firms to tier-2 cities

September 26th, 2014

Information Technology companies showed interest in setting up call centres and other outsourcing units in tier-2 and tier-3 cities of Telangana at the national executive committee meeting of Nasscom (National Association of Software and Services Companies) held here on Thursday.Outsourcing31

State IT Minister K.T. Rama Rao, who gave a presentation at the meeting, said that the government was willing to encourage such projects. “The members had asked us if BPO (Business Process Outsourcing) centres could be set up in tier-2 and tier-3 cities. We have told them that cities like Karimnagar and Warangal are good to start these centres. Due to the outer ring road, the connectivity to these places from Hyderabad is easy.”

Mr. Rao was participating in a media briefing after the meeting at Cyient in Manikonda. He said that industry’s feedback and concerns would be considered while drafting the Telangana industrial policy. “After the industrial policy is out, we will hold IT workshops in the State. We want to involve Nasscom in these workshops,” he said.

Mr. Rao said that he had assured Nasscom members safety and security of women employees. About the task force formed by the government, he said “A task force for safety of women has been formed and they will be travelling to countries like Singapore to study the initiatives there. Based on their report, we will make the necessary reforms for women’s safety.”

He added that the first all-woman police station under Cyberabad police will be functional in the IT corridor within the next 10 days.


Philippine outsourcing sector workforce tops 1m

September 25th, 2014

The Philippines’ booming outsourcing industry now employs a million people after growing almost tenfold in just over a decade, the industry association said on Wednesday.Outsourcing25

Widely considered as second only to India, Philippine outsourcing is expected to earn $18 billion (Dh66.10 billion) this year, said the IT and Business Process Association Philippines.

“We just [hit] one million. Still targeting 1.3 million in 2016,” its president Jose Mari Mercado said in a statement. He expressed confidence that the sector, which started from scratch in the early 1990s, would increase its revenues to $25 billion by 2016.

The business process outsourcing or BPO sector has emerged as a shining star of the Philippine economy after posting just $1.5 billion in revenues with 103,500 employees in 2004, figures released by the industry group showed.

This has helped provide better-paying jobs in a country where 10 million people, about a tenth of the population, have travelled overseas to seek employment.
For each person hired directly by the industry, about 2.5 additional support jobs are also generated, the association said.

The Philippines has already overtaken India as the global leader in call centres and is also expanding into more sophisticated outsourced operations as Western firms farm out back office and other tasks to lower-cost areas.

These include financial services, software design, medical and legal transcription, animation and gaming.

The industry accounted for 5.6 per cent of the country’s gross domestic product as of 2012, and that figure is set to rise to 7.8 per cent by 2016 under a “roadmap” prepared in coordination with the government.

The Philippine office of real estate giant CBRE also foresaw further growth in the BPO industry based on its growing demand for office space.
“Philippine BPO expansion looks to be on a strong 10-year run in real estate,” said Rick Santos, chairman of CBRE Philippines.
He said more companies were investing in BPO functions in the Philippines due to the low costs, the weakness of the Philippine peso and the high quality of the English-speaking workforce.

“BPO companies come here for the costs. They grow because of the people,” Santos told reporters, adding that the industry was also attracting manufacturing firms to the Philippines.


Aegis Malaysia issues apology after PHL howls protest

September 24th, 2014

BUSINESS process outsourcing (BPO) firm, Aegis Malaysia issued an apology on Monday night over its controversial video advertisement, wherein it derided the Philippines as a country that is not suitable for its operations.Outsourcing24

In a statement posted on its official Facebook page, the company said it regrets the message that came out of its advertisement, especially since its contents were not approved by the firm.

“We regret the upload of the recent video on Malaysia. The video was developed locally by an agency and uploaded in error and the contents were NOT approved by Aegis Corporate,” said the company.

“We apologize and regret any communication that may have inadvertently hurt any sentiments,” it further said.

In the controversial video, the “company” pictured the Philippines as a country that is prone to natural disasters, has inadequate infrastructure, provides less security, and is lacking government support.

The video further stressed it is for these reasons that “Malaysia has become a preferred alternate to the Philippines”.

A large number of netizens, both Filipinos and foreigners, have already raised protests over the advertisement after it began circulating in social media.

Aegis, instead, pointed that in its experience of doing business in the Philippines, pointing to “great clients, a great leadership team and above all great employees”.

“Since the acquisition of People Support in 2008, Philippines has been a catalyst for Aegis’ growth. We would like to articulate that Aegis has had a wonderful experience in the Philippines,” it said.

“We would like to reiterate that Aegis has had a great experience in the Philippines and this has been one of the keys to our success,” added the company.

Presently, Aegis no longer has any operations in the Philippines.

The apology came just hours after the Philippine Embassy in Kuala Lumpur sought an explanation from Aegis Malaysia, saying the advertisement has purportedly placed the Philippines in an “unfavorable light”.

In a letter it sent to the company, the Embassy conveyed its deep concern about the matter while pointing that the Philippines considers Malaysian companies as friendly and active partners in furthering bilateral and regional trade and investment.

“The Embassy has sought an explanation or clarification from the Aegis Malaysia management on the release of the video, and on the steps they plan to undertake to address the issue,” said the Embassy in a statement on late Monday.

It noted that Aegis Malaysia has pulled out the video and only rogue copies are circulating.

The Philippine Embassy, then, assured potential investors that the business environment in the Philippines has remarkably improved, and that the Philippine Government is working tirelessly to further enhance the ease of doing business for each and every investor.

Proof of this, it said, is the big number of foreign companies and investors that are coming to the Philippines, particularly in the BPO industry.

“The Philippines considers them (BPO firms) the country’s brand ambassadors in promoting ‘doing business’ in the Philippines,” said the Embassy


US-based IT Firm OnProcess To Spread Its Wings In India

September 24th, 2014

OnProcess Technology,US-headquartered knowledge process outsourcing and consultancy firm, is looking to expand its operations in the country. They entered India three years ago by acquiring BNKe Solutions, a BPO based in Kolkata, with staff strength of about 350 people.Outsourcing23

Now, they are planning to set up their second base in Noida. The centre would be mainly for maintaining business continuity as the company has to provide 24×7 uninterrupted services.

Edward Barry, chief executive officer of OnProcess confirmed the news, “We have two centres in Kolkata and we are planning to set up another base, in Noida, which is expected to be ready between January and March 2015.”

Currently, OnProcess has a staff strength of 2,200 across its global centres and its businesses are growing at an annual rate of 20-26%.

“Over the last two years, we transformed our company from a primarily reverse logistics company to offering a host of service offerings in supply chain management,” Barry said.


Global Public Sector Outsourcing Market 2014-2018

September 24th, 2014

About Public Sector Outsourcing
The Public sector refers to part of the economy that concerned with providing various government services including military, police, public education, public transit along with healthcare and those working for the government itself. Public sector outsourcing Outsourcing22comprises of IT outsourcing (ITO) and business process outsourcing (BPO). Outsourcing helps public sector agencies to accomplish their requirements and improve the business goals and activities. ITO and BPO services are required in the Government sector to manage IT systems and improve business-related processes and methodologies. These outsourced services support government agencies to perform various functions, including taxation, pensions, asset registration, e-governance initiatives, and welfare programs including financial assistance for unemployed.

TechNavio’s analysts forecast the Global Public Sector Outsourcing market to grow at a CAGR of 6.90 percent over the period 2013-2018.

Covered in this Report
The Global Public Sector Outsourcing market can be segmented into two: ITO and BPO. This report covers the information about the share of the Global Public Sector Outsourcing market by category and geography.
TechNavio’s report, the Global Public Sector Outsourcing Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas, and the APAC and EMEA regions; it also covers the Global Public Sector Outsourcing market landscape and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.

Key Regions
- Americas

Key Vendors
- HP
- Wipro

Other Prominent Vendors

- Accenture
- CGI Group
- Capgemini
- Dell
- Fujitsu
- Harris
- Northrop Grumman
- Serco Group
- Unisys
- Xerox

Market Driver
- Adoption of Outsourced Cloud-based Services
- For a full, detailed list, view our report

Market Challenge
- Anti-outsourcing Legislations
- For a full, detailed list, view our report

Market Trend
- Adoption of Big Data Outsourced Services
- For a full, detailed list, view our report

Key Questions Answered in this Report
- What will the market size be in 2018 and what will the growth rate be?
- What are the key market trends?
- What is driving this market?
- What are the challenges to market growth?
- Who are the key vendors in this market space?
- What are the market opportunities and threats faced by the key vendors?
- What are the strengths and weaknesses of the key vendors?


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