Posts Tagged ‘BPO’

PE firms exit BPOs via US public floats

February 6th, 2012

Private equity (PE) players in the business process outsourcing (BPO) companies might have hit on a trend of selling a part of their holdings in the public market. This, experts say, is due to a paucity of strategic exits i.e to other companies or to financial investors.

So far, the BPO sector saw two such exit announcements. US-based PE major Warburg Pincus, which has investments in WNS, has chosen to sell its stake to public investors. PE player Oak Hill Capital Partners also took the open market route to exit from Nasdaq-listed BPO firm ExlService.

WNS, in a recent Securities and Exchange Commission (SEC) filing, said Warburg Pincus would sell 5.25 million American depository shares (ADS) with an option to sell another 1.57 million shares in case of over-allotment. This accounts for 15 per cent of Warburg’s stake in the company.

Warburg Pincus holds 21.3 million shares or 48 per cent holding in the company. At the current price of $9 per share of WNS, the 5.25 million shares would fetch Warburg $47.25 million. Warburg’s entire stake would be valued at $192.4 million (around Rs 942 crore). The company is yet to decide on the price at which the issue would be sold.

Warburg had invested in WNS in 2002 by acquiring a majority stake in the firm from British Airways. While the amount invested by the PE players is not disclosed, in 2006 when the firm was listed on New York Stock Exchange, Warburg had sold part of its stake at $20 per share.

In recent times, PE players in the domestic market, too, chose the public route for exit. Some of these happened as the companies saw a rally of stock prices in domestic markets, allowing these exits.

For instance, in the latest round, Warburg Pincus sold its stake in Kotak Mahindra Bank for Rs 857 crore (around 2.3 -2.4 per cent stake). In total, Warburg has sold stake worth Rs 2,000 crore in the bank over several transactions.

ExlService, too, announced last December it was making a public offering of two million shares of common stock by certain stockholders affiliated with Oak Hill Capital Partners.

On December 6, 2011, the company through a press statement announced the closing of the previously announced public offering. According to the SEC filings, Oak Hill Capital Partners have sold two million shares at $25 per share in the open market gaining $50 million.

According to the company’s Nasdaq filings, it seems Oak Hill Capital Partners too has exited. In three separate transactions on December 6 it sold two million shares.

“In both cases, the investors have been with the company for 9 to 10 years. They would have evaluated all offers in the market and only then opted for the current route. Perhaps, they think that rolling out their stake in the market is a better option,” said the head of a private equity firm on condition of anonymity.

Separately, WNS has also proposed to sell newly issued 5.25 million ADS to raise funds of $50 million (around Rs 245 crore).

The fund raised would be used for general corporate purposes, which may include capital expenditures, acquisitions, refinancing of indebtedness and working capital. At present, the company management is conducting road shows in the US for both the sales.

Source:http://business-standard.com/india/news/pe-firms-exit-bpos-via-us-public-floats/463710/

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

After dominating call centers, Philippine IT-BPO seeks world leadership in four more fast growing services

February 3rd, 2012

The Philippine Information Technology-Business Process Outsourcing (IT-BPO) Industry is aiming to become one of the world leaders in four more fast growing offshoring and outsourcing services, namely: Healthcare Information Management Outsourcing, Finance and Accounting Outsourcing, HR Outsourcing and Animation and Game Development, as well as solidifying its lead in call centers in the coming years.

This was revealed in a joint press conference held by the Information and Communications Technology Office (ICTO) of the Department of Science and Technology (DOST) and the Business Processing Association of the Philippines (BPAP) on ICTO and BPAP’s new programs targeted to develop several key BPO market segments.

The Philippines recently overtook India as the call center capital of the world, and in 2011 the IT-BPO industry contributed approximately $11B in export revenues, about 640,000 direct jobs and approximately 1.5 million indirect jobs (e.g. construction and service jobs generated to serve the sector’s growth) to the Philippine Economy.

According to ICTO Deputy Executive Director Alejandro Melchor, “We are the world’s number one call center provider and we intend to attain market leadership in the UK and Australia as well. With our new development programs for the IT-BPO Industry we also intend to position the Philippines as a world leader in Healthcare Information Management Outsourcing, Finance and Accounting Outsourcing, HR Outsourcing, and Animation and Game Development. Our third goal is to double our market share by 2016 in Information Technology Outsourcing, Engineering Services Outsourcing and Multilingual BPO.”

The BPO industry is estimated to have contributed 5.4% of the country’s GDP in 2011, and government executives expect this to reach 8.6% by 2016. ICTO Executive Director Louis Casambre said, “We are expecting BPO not only to contribute significantly to the GDP in the next five years, its most significant impact would be on employment. ICTO is on the frontline of DOST’s BPO initiatives, our programs are not limited to that of industry but also improving the quality of our graduates and improve their chances of landing jobs not only in the BPO sector but in other industries as well.”

He said that ICTO intends to provide strong support for BPAP-ICTO partnership initiatives such as the Global Competitiveness Assessment Tool (GCAT), recruitment marketing, workforce core skills development, and roadmapping.

Industry leaders are equally optimistic about the general outlook for the IT-BPO industry and have expressed appreciation for the support that they are getting from the government through DOST-ICTO.

BPAP Chairman Alfredo Ayala said that DOST-ICTO has been “very supportive of our industry and we are confident that these new initiatives will help us to achieve our objectives. We believe that we can generate $25 billion in export revenue, 1.3 million in direct jobs and over 3 million indirect jobs by 2016, but only if industry can further step up its partnership with government. The initiatives announced by DOST-ICTO today are a major step in that direction.”

The Government assured the public, particularly call center and IT-BPO workers, that the Government and the IT-BPO industry maintain their optimism about the prospects of the Industry.

Meanwhile, DOST Secretary Mario Montejo assured that DOST remains bullish about the prospects for IT-BPO. “We believe in the talent and resilience of the Filipino. They have proven themselves time and time again, weathering the Asian economic crisis and recent global economic downturn,” he said. “They didn’t just survive, they thrived, as can be proven in the consistent growth of the industry.”

Secretary Montejo said after after ICTO presented its ICT Industry Development programs at the DOST Strategic Planning Workshop in Bataan last December, his senior DOST leaders and heads of DOST’s Regional Offices spontaneously volunteered to coordinate their existing programs to strengthen ICTO’s programs.

He said that DOST’s S&T Scholarship Program, its Technology Business Incubator Program, Filipinnovation, entrepreneurship training and support to MSMEs will help ensure countryside development through ICT and S&T, and provide the manpower the IT-BPO Industry requires.

Source:http://www.zamboangatoday.ph/index.php/inside-stories/8445-after-dominating-call-centers-philippine-it-bpo-seeks-world-leadership-in-four-more-fast-growing-services-.html

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

PE-owned BPO Firms WNS, ExlService Announce Share Sales

February 3rd, 2012

Even as private equity majors continue to make the best of the rally in the Indian stock markets, they have lined two outsourcing companies for share sales. The two sales together could rake in over $200 million for the PE-backers of these companies, according to VCCircle’s analysis of the current share prices of these companies.
Business process outsourcing firm WNS (Holdings) Ltd has moved ahead with its offering and plans to sell 10.5 million American Depositary Shares (ADS) in an equal mix of primary and secondary offerings by Warburg Pincus. Private equity firm Oak Hill Capital Partners is also looking to completely exit ExlService Holdings, Inc., after halving its stake last year.
WNS had filed for a shelf registration statement with the Securities and Exchange Commission (SEC) in October last year in which Warburg Pincus was allowed to sell its entire 47.9 per cent stake over a period of time. In the current offering, Warburg Pincus is selling 5.25 million ADS, with an option to sell another 1.575 million shares in case of over-allotment. This accounts for nearly one-third of Warburg Pincus’ current stake or over 15 per cent stake in WNS.
The share price of WNS closed at $9.65 a unit on Wednesday, down 1.03 per cent on the New York Stock Exchange. At this price, Warburg Pincus could get nearly $66 million for its shares (including over-allotment). WNS is also raising primary capital through issue of 5.25 million ADS for general corporate purposes, which may include capital expenditures, acquisitions, debt refinancing and working capital.
In another development, NASDAQ-listed business processing outsourcing firm ExlService Holdings has made a shelf registration in which it will raise $180 million. These funds can be raised through common stock, preferred stock, debt securities, depositary shares, etc.
The shelf registration also allows Oak Hill Capital to sell its remaining 17.3 per cent stake in the firm. VCCircle reported in December that Oak Hill sold 17-18 per cent stake in the firm since September 2011, realising $120 million in the process. ExlService co-founders, former Bank of America executive Vikram Talwar and the current CEO Rohit Kapoor, are also selling part of their shares in this offering.
The share price of ExlService closed at $24.96 on Wednesday, up 3.4 per cent. At this rate, Oak Hill Capital could realise $138.34 million for its stake.
Oak Hill Capital, along with Financial Technology Ventures and ExlService management team, had acquired 100 per cent stake in the company from insurance firm Conseco, Inc. (now called CNO Financial Group) in 2002.

Source:http://www.vccircle.com/500/news/pe-owned-bpo-firms-wns-exlservice-announce-share-sales

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

BPOs unfazed by pending US bill vs job outsourcing

February 1st, 2012

Business process outsourcing (BPO) firms in the country remain unfazed by the recent call of US President Barack Obama to stop the outsourcing of American jobs to other countries like the Philippines.
The Business Processing Association of the Philippines even projected to generate an additional 3.3 million jobs by the end of 2016 and to attain leadership in four areas touted to be “fast-growing services” like healthcare information management, finance and accounting, human resources and creative process.
“Based on our experience, we believe outsourcing actually makes US businesses competitive. It, in fact, allows them to increase the employment in their areas of core competence,” BPAP chairman Alfredo Ayala told reporters Monday at a press conference organized by BPAP and the Department of Science and Technology (DoST).
In his State of the Union Address, Obama announced his support to the pending bill in the US Congress, which would remove the government incentives for companies, which continued to outsource jobs to countries like the Philippines.
Some government officials had expressed fears that the “anti-BPO” call of Obama would severely affect the BPO industry in the country.
Ayala said the passage of the bill would be “unlikely,” believing that US companies would not be able to survive if they stopped outsourcing to the Philippines.
Alejandro Melchor, executive director of the Information and Communications Technology Office of the DoST, said the BPO firms were not bothered by Obama’s statement.
“If it was really a cause for concern, I would be getting calls from my colleagues by now. But they were not at all worried,” Melchor said.
He said the bill, even if passed by the US congress, would not change the behavior of the companies because the benefits they have been getting from outsourcing have been far higher than the incentives that the US government has been providing or would provide them.
He said the cost of hiring a Filipino call center worker would only be one-fifth of the cost of hiring an American call center worker.
“The US will continue to do what is best for its companies,” Ayala said.
But Ayala said they have laid down contingency plans like pursuing markets in other countries like Australia and United Kingdom if the BPOs in the country were affected by US policies.
With their optimism, Melchor and Ayala projected that the BPO’s contribution to the country’s gross domestic product would increase from 5.4 percent in 2011 to 8.6 percent.
“We believe we can generate $25 billion in export revenue, 1.3 million in direct jobs and over 3 million indirect jobs by 2016,” Ayala said.
Melchor said the BPO’s expansion to other services would also require the creation of new technical courses for high school graduates.
In his response, Joel Villanueva, Technical Education and Skills Development Authority (Tesda) director general, said since new skills and competencies of the workforce would be needed in the BPO’s expansion, the agency would develop new training programs for call center agents, trainers and those engaged in non-voice-based skills.
Non-voice-based skills include software development, animation, medical transcription, game development and legal transcription.
To strengthen its partnership with BPOs, Tesda recently released a P500-million stimulus fund to BPAP for training aimed at creating 65,000 new jobs.
“We will review our product mix to focus on other BPO-related skills that have equally high demand such as software development and other skills as may be defined by the industry,” Villanueva said.
“This way, we can diversify and develop more skills and spread out opportunity for employment in other emerging areas,” he added.

Source:http://business.inquirer.net/42313/bpos-unfazed-by-pending-us-bill-vs-job-outsourcing

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Outsourcing sector upbeat on revenue

January 31st, 2012

THE BUSINESS process outsourcing sector is expected to have reached its $11-billion revenue target last year based on initial figures that showed growth for the voice, health care and back-office subsectors, an official said yesterday.

“We’re optimistic that we will reach our target [for 2011]. Based on indications, it has been a growth year except for smaller sectors,” Gillian Joyce G. Virata, senior executive director of the Business Processing Association of the Philippines (BPAP), said during a Department of Science and Technology (DoST) briefing.
The target represents a 22% growth over the previous year’s $9-billion revenue.

“The call center industry has already reported growth, while the back-office sector reported a high growth rate. The health care information management [outsourcing], on the other hand, also reported a respectable growth,” Ms. Virata said.

Consolidated figures will be completed next month, she added.

Based on expected revenues in 2011, the sector is seen to grow by at least 20% this year. Revenue is projected at $25 billion by 2016.

The upbeat outlook comes amid a pending bill in the US Congress that seeks to discourage outsourcing.

“We are not worried at all… We are confident that the majority [of US companies] will recognize that outsourcing makes them competent as this allows them to focus on their core operations,” Alfredo I. Ayala, BPAP chairman, said during the same briefing.

For his part, Technology Secretary Mario G. Montejo said the government is extending full support for the development of the IT (information technology)-BPO sector.
“We’re pushing for our programs that will identify the skill requirements, test the work force, and develop modules to address the lack of work force for the industry,” Mr. Montejo said.

Alejandro P. Melchor III, deputy executive director for the DoST’s Information and Communication Technology Office, said that aside from the BPO voice sector, the government is aiming to boost the following: health care information management outsourcing; finance and accounting outsourcing; human resources outsourcing; and animation and game development.

Source:http://www.bworldonline.com/content.php?section=Economy&title=Outsourcing-sector-upbeat-on-revenue&id=45913

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

PH should not pin hopes on BPO, says think tank

January 31st, 2012

The Philippine government should not pin too much hope on call centers and other business process outsourcing (BPO) companies as a means of boosting local employment and the economy, warned the independent think tank Ibon Foundation.

Ibon, which advocates nationalist industrialization, said United States President Barack Obama’s recent statements calling outsourced jobs back to the US highlighted the risk of relying on BPOs.

Ibon warned of this and other adverse trends facing the BPO sector, adding that the money that the government intends to spend to promote it would be better used to support Filipino industry and science and technology.

The Philippines is a popular location for call centers and other outsourced services, and has edged out India as the world’s leading BPO center. Some government leaders have even gone so far as to suggest that education be geared toward providing the manpower for BPOs.

In a statement, Ibon Foundation noted the government had set aside P575 million in subsidies for private foreign BPO investors, with the money going to training, curriculum and teacher development, career marketing and scholarships.

It could think of better ways to spend the money, Ibon said.

“These funds are more productively spent supporting Filipino industry, science and technology than for a sector that is such a small part of the economy and by its nature will never give much added value,” it said.

“The BPO sector is barely integrated into the local economy outside of its relatively few jobs and so does not stimulate or encourage domestic production,” it added.

According to Ibon, Obama’s move to bring outsourced jobs back to the US underscores the dangers of relying on BPOs and foreign economies for jobs for Filipinos.

“Even if it is still unclear if President Obama’s proposed ‘insourcing’ legislation will pass, the vulnerability of the sector and the government’s misplaced attention to this is increasingly apparent,” it said.

The Business Processing Association of the Philippines (BPAP) said, however, that it was not alarmed and noted that outsourcing had allowed US companies to survive and grow amid the global financial crisis.

Ibon countered that even if Obama’s “insourcing” plan —which some dismiss as an election ploy—does not come to pass, the BPO industry is nevertheless facing setbacks.

“(Obama’s) initiative is just another example of adverse trends facing the sector and more of this are likely to emerge as the crisis in the US and the rest of the world worsens in the coming years,” it said.

The BPO sector has been growing, but the group said this had slowed slightly. It said the 21.9-percent growth in BPAP-related jobs in 2011 was slightly slower than the 24.1-percent growth in 2010. The 22.5-percent growth in revenues was also slower than the 25.3-percent growth in 2010.

It also said that government and industry estimates for the BPO industry at 1.3 million jobs and $25 billion in revenues in 2016 was too optimistic. It noted that an earlier plan to generate one million jobs and $12 billion in revenue in 2010 fell short of the target. Only 525,000 jobs and $8.9 billion in revenue materialized, it said.

Ibon further said that the slowing global and US economy appeared to have affected the BPO industry, despite reports that the Philippines had overtaken India as the world’s leading BPO center.

“Developments in the US economy are particularly relevant because the latest Bangko Sentral ng Pilipinas data notes that the US accounts for 72 percent of foreign investment and 80 percent of BPO service exports,” it said.

It also noted that the deployment trend of Filipino nurses in the US dropped between 2008 and 2010, and Obama had campaigned for prioritizing American nurses over migrants. The US congress has already approved a bill that would reduce the number of visas allowed for temporary registered nurses.

Source:http://business.inquirer.net/41981/ph-should-not-pin-hopes-on-bpo-says-think-tank

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Obama’s ‘insourcing’ highlights risks of relying on BPOs

January 31st, 2012

The recent pronouncement by US President Barack Obama to bring outsourcing jobs back to the US highlights the dangers of relying on business process outsourcing (BPO), and on foreign economies in general, for Filipino jobs. Even if it is still unclear if Obama’s proposed “insourcing” legislation will pass, the vulnerability of the sector and the government’s misplaced attention to this is increasingly apparent.

The “insourcing” initiative has been dismissed either as mere election-related rhetoric or in any case as unlikely to prosper against corporate lobbying, such as by the Business Processing Association of the Philippines (BPAP). But the initiative is just another example of adverse trends facing the sector and more of this are likely to emerge as the crisis in the US and the rest of the world worsens in the coming years.

Government and industry estimates for the BPO are of 1.3 million jobs and US$25 billion in revenues in 2016. These are unlikely and it will be recalled that the original BPO “Roadmap to 2010” target was for 1.0 million jobs and US$12 billion in revenues in 2010 – of which only 525,000 jobs and US$8.9 billion materialized.

As it is, the growth of the BPO sector is already slowing slightly in terms of jobs and revenues. The 21.9 percent growth in BPAP-reported jobs in the sector in 2011, to an estimated 640,000, was slightly slower than the 24.1 percent growth in 2010. Similarly the 22.5 percent reported growth in revenues, to some US$10.9 billion, was slightly slower than the 25.3 percent growth in 2010.

The slowing global and, in particular, US economy appears to have affected the sector’s performance despite the country reportedly having nudged India out as the world’s leading BPO center. The World Bank has previously estimated global economic growth to have fallen to 2.7 percent in 2011 from 4.1 percent in 2010 and US economic growth from to 1.7 percent (2011) from 3.0 percent (2010). Developments in the US economy are particularly relevant because the latest Bangko Sentral ng Pilipinas (BSP) data notes that the US accounts for 72 percent of foreign investment and 80 percent of BPO service exports.

It can for instance be noted that the trend in the deployment of Filipino nurses to the US dropped from 649 in 2008 to just 85 in 2010. In his campaign for the US presidency, President Obama campaigned for prioritizing American nurses over migrants declaring: ““The notion that we would have to import nurses makes absolutely no sense.” Recently, the Democrats’ House Bill 1933 reviving temporary visas for registered nurses was approved by Congress. Among others the bill limits the number of H1-C temporary registered nurse visas to 300 per year from a previous quota of 500 annually.

The government has so far budgeted at least P575 million in subsidies for private foreign BPO investors consisting of trainings, curriculum and teacher development, career marketing and scholarships through TESDA and CHED. These funds are more productively spent supporting Filipino industry, science and technology than for a sector that is such a small part of the economy and by its nature will never give much value-added. The BPO sector is barely integrated into the local economy outside of its relatively few jobs and so does not stimulate or encourage domestic production.

IBON Foundation, Inc. is an independent development institution established in 1978 that provides research, education, publications, information work and advocacy support on socioeconomic issues.

Source:http://globalnation.inquirer.net/24291/obamas-insourcing-highlights-risks-of-relying-on-bpos

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks
Get Adobe Flash playerPlugin by wpburn.com wordpress themes