Posts Tagged ‘Canada’

Broadridge Canada Showcases Business Process Outsourcing (BPO) Solution

September 21st, 2011

Broadridge Financial Solutions, Inc. (NYSE:BR) today announced that it is showcasing its Canadian Business Process Outsourcing solution at Sibos 2011. Broadridge’s Canadian BPO solution focuses on providing leading Canadian institutions with specialized and scalable staffing resources to support and enhance back-office, middle-office, front-office, corporate finance and accounting functions. A unique, industry-leading offering, Broadridge’s Business Process Outsourcing solution gives clients throughout the financial industry the flexibility to either fully outsource support of their entire operations, or just certain specific functions, thereby allowing them to take advantage of Broadridge’s best-in-class proprietary technologies and processing expertise.

This offering is an integral component of Broadridge’s focus on further extending the solutions available to its customers, and its ability to deliver the benefits of increased operational efficiencies and reductions in costs.

Michael Dignam, President, Securities Processing Solutions, Canada, Broadridge, said, “The Broadridge BPO model provides for a flexible solution, based on the specific operational support needs of each firm. The solution applies to any financial services firm, enabling them to benefit from Broadridge’s extensive subject matter expertise and proven track record in the financial services industry. Financial services firms can leverage Broadridge’s economies of scale regardless of the technology platform it operates on, as well as utilize both onshore and offshore processing facilities. Broadridge’s metric-driven, scalable BPO solution enables continuous process improvement and security resulting in reduced fixed costs and reduced infrastructure risks.”

Further information on Broadridge’s Canadian BPO solution is available at Sibos 2011, one of the world’s premier financial services events which is taking place in Toronto at the Metro Convention Centre from 19 to 23 September. Visit Broadridge at booth H134.

Source:http://www.digitaljournal.com/pr/425911

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Democrats are running ads on outsourcing in hopes of gaining back ground on economy

September 18th, 2010

Businessman Randy Altschuler had barely won a Republican primary for Congress when New York Democratic Rep. Tim Bishop unleashed a television ad christening him an “outsourcing pioneer” who sent jobs overseas while millions of Americans struggle.

“The company is really about Sri Lanka, the Philippines, wherever we could find the best talent,” Altschuler is shown saying in the commercial, while ominous music plays in the background. In case viewers miss the point, an announcer adds that Altschuler “made millions outsourcing jobs.”

The 39-year-old first-time political candidate stands out for having spoken candidly on camera about the benefit of foreign workers. But with Democrats struggling for political traction on the economy in midterm elections, candidates in all regions of the country are accusing Republicans of having personally sent jobs overseas or at least protecting companies that do.

These attacks come when the public seems increasingly disenchanted with the Democrats’ ability to manage the economy, an issue that pervades the midterm elections.

In a recent AP-GfK survey, 46 per cent of those surveyed said they trusted Republicans to do a better job of handling the economy, and 41 per cent chose the Democrats. As recently as January, Democrats held a nine-point advantage on the issue, and two years ago, support on the economy helped President Barack Obama win the White House.

But a deep recession, followed by a grudging economic recovery, has left unemployment at just under 10 per cent nationally and significantly higher in some areas.

In many parts of the country, “people think their jobs have gone overseas with a lot of basis in fact,” says Steve Murphy, a Democratic campaign consultant.

Adds Pete Brodnitz, a Democratic pollster, “People are trying to figure out what happened to our economy and how do we improve our economy,” adding that in their view “you have to get back to policies that really encourage manufacturing in America and making things in America.”

In California, where unemployment stood at 12.3 per cent in July, Sen. Barbara Boxer recently began running a commercial that says Republican candidate Carly Fiorina laid off 30,000 workers while she was CEO of computer giant Hewlett-Packard.

“When you’re talking about massive layoffs, which we did, perhaps the work needs to be done somewhere else,” Fiorina says in the ad. The announcer adds, “Fiorina shipped jobs to China, and while Californians lost their jobs, Fiorina tripled her salary, bought a million dollar yacht and five corporate jets.”

In Ohio, where joblessness was most recently calculated at 10.3 per cent, Democratic Gov. Ted Strickland is wielding a similar club against Republican challenger John Kasich. An ad that started running statewide in late August shows Nilda Ramos of Lorain, Ohio, saying her husband was laid off in 2006 from a job he had held for 22 years at Invacare, a manufacturer of wheelchairs and other medical equipment.

“John Kasich sat on Invacare’s board as a director and signed off on jobs being outsourced and sent to China and Mexico,” she says. “I believe they sent those jobs overseas so they could make more profit.”

Republicans generally respond by pointing out that the economy has deteriorated during Obama’s administration, and by accusing their attackers of supporting job-killing policies in Congress.

“Congressman Tim Bishop needs to stop lying,” said Rob Ryan, a senior communications adviser to Altschuler. “He knows it’s a fact that Randy Altschuler has created well over 700 jobs for hardworking Americans. Tim Bishop is the real outsourcer in this race. He’s voted for the big spending, high taxing, job killing policies” of Obama and the Democratic leaders of Congress.

Andrea Saul, a spokesman for Fiorina, said that in Boxer’s time in Congress, she has “voted for more than $1 trillion in higher taxes on hardworking Americans, championed job-killing legislation that cripples small businesses and voted to increase our debt to historic levels.”

Several Democrats said they first noticed the potential political significance of job outsourcing for this year’s campaign to fill a vacancy for a House seat in southwestern Pennsylvania.

In the wake of Critz’ election, Democratic campaign committees commissioned surveys to measure the impact of the issue nationally, and have urged individual candidates to incorporate it into their campaigns, according to several officials who spoke on condition of anonymity. They declined to be identified because they said they were not authorized to discuss campaign strategy.

They said the surveys found that an allegation of outsourcing was most effective when levelled against a candidate who had a personal connection to the migration of jobs overseas, as a businessman, for example.

In other cases, including races in Wisconsin, Illinois, Nevada, Virginia and elsewhere, Democrats have seized on a no-tax-increase pledge signed by Republican incumbents or candidates as evidence they want to protect breaks for companies that export jobs.

In still others, the allegation is that a Republican will support a new trade deal that promises to result in the loss of jobs overseas.

Source:http://www.google.com/hostednews/canadianpress/article/ALeqM5hN9BYKPLPuAk8l7Ig6v31X1aihpQ

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Wipro appoints chris lord as the vice president & country head – Canada

August 23rd, 2010

Wipro Technologies, the global IT services business of Wipro Limited (NYSE:WIT) today announced the appointment of Chris Lord as the Vice President & Country Head, Canada. In this role, Chris will have overall responsibility for the company’s business in the region, will focus on the ‘Go to Market’ strategy, drive revenue growth and build on the company’s rapid expansion in the region. Chris will be based in Toronto.

Chris is a seasoned business executive with over 20 years of outsourcing experience gained from both global and domestic opportunities in Canada. Previously, Chris held senior leadership positions with organizations including Strategic Business Insights, Accenture and EDS, advising and delivering industry leading strategies, M&A activities and outsourcing services to clients and service providers with integrated domestic and global operations.

Commenting on this appointment, Manoj Punja, Chief Sales and Operations Officer, North America, Wipro Technologies said “Canada is an important market for us. With an intention to further accelerate our growth and establish stronger client and partner relationships in Canada, we are happy to bring Chris on board. With his rich experience and deep understanding of the Canadian market, we are confident that Chris will build a stronger market position for Wipro in Canada.”

Chris Lord said “Wipro has a strong reputation for being a thought leader and a transformational player providing BPO & IT services arena. I am excited to contribute to the growth and presence of Wipro in Canada. It is a great opportunity to enable sustainable value for our clients and to strengthen our position in the market.”

The appointment of Chris , demonstrates Wipro’s commitment to the Canadian market and the company’s strategic growth plans. Currently Americas account for over 57% of Wipro Technologies’ global revenues.

Source:http://pr-usa.net/index.php?option=com_content&task=view&id=466573&Itemid=29

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Aditya Birla Minacs eyes buys in US, Canada

July 1st, 2010

Aditya Birla Minacs, a subsidiary of Aditya Birla Nuvo, looks to grow inorganically to become a $1-billion turnover company in the next three years.

The business process outsourcing (BPO) firm is scouting for acquisitions in banking, financial services and insurance, public and healthcare sectors in the US and Canada, according to CEO Deepak Patel.

“Our target (of achieving $1 billion in turnover) is not just based on industry average growth rate. It is based on making some strategic acquisitions as well. We cannot do that organically,” he asserted.
To achieve its target of $1 billion in turnover, Minacs acquired Compass BPO, the UK-based pure-play finance and accounting services provider, in March and US-based Bureau of Collections Recovery, an accounts receivables management company that serves the credit industry, in June. It spent about $35 million (Rs 165 crore) for these acquisitions.

To finance its inorganic pursuits, Minacs plans to raise money through debt or equity. It has a cash reserve of about $40 million (around Rs 185 crore), but Patel said, “The cash we have now is primarily to support our current business rather than supporting all our growth aspirations.”

“We will raise what is required with a right balance of debt and equity, with the help of our parents.” Minacs’ debt-equity ratio stands at 2.2:1.

Minacs, which had a revenue of Rs 1,520 crore (approximately $350 million) in 2009-10, also sees a strong pipeline of deals, worth about $1 billion, to be executed over the next two-three years, according to Patel.

In 2009-10, Minacs closed deals worth $640 million of total contract value. In this financial year, Patel said, the company was seeing a healthy pipeline of deals across sectors. “The deal flow is pretty good. We have over a billion dollar in pipeline. I think the BPO industry is doing quite well. The difference between the BPO and other industries is that BPOs don’t rely on discretionary projects, but do the core parts,” said Patel.

Minacs derives about 95 per cent of its revenues from North America, including the US and Canada. While manufacturing sector contributes 48 per cent to its revenue, technology and telecom accounts for 30 per cent. Seventeen per cent of its top line comes from the BFSI sector.

Going forward, Patel said, the healthcare sector would be a major focus area for the company and it intends to establish a solid base in this space through an acquisition. Among other sectors, while BFSI was picking up quite fast, telecom was looking weak globally, he added.

Minacs gets about $25 million from its parent company, Aditya Birla Group, the $29-billion business conglomerate with operations in 25 countries. “The business we get from the parent company is not very large today, but we would continue to grow that aggressively. We have about 4,000 people working on various parent related projects,” said Patel.

Minacs is also setting up BPO centres in semi-urban and rural areas as the company expects to get a lot of domestic back office works. As a part of its ‘Connect India’ model, the company is connecting its hubs (existing centres), based in Aurangabad, Baroda, Mumbai, Chennai and Kolkata, with surrounding villages.

“We already have business which requires us to go into smaller towns like Bhilwara, Anand, Ranchi. Each of them will be 100-150 seater centres in the beginning as smaller towns may not be able to support a large business overnight,” he said. Minacs, with a headcount of 16,000, plans to add 2,500 people this financial year.

Source:“Our target (of achieving $1 billion in turnover) is not just based on industry average growth rate. It is based on making some strategic acquisitions as well. We cannot do that organically,” he asserted.
To achieve its target of $1 billion in turnover, Minacs acquired Compass BPO, the UK-based pure-play finance and accounting services provider, in March and US-based Bureau of Collections Recovery, an accounts receivables management company that serves the credit industry, in June. It spent about $35 million (Rs 165 crore) for these acquisitions.

To finance its inorganic pursuits, Minacs plans to raise money through debt or equity. It has a cash reserve of about $40 million (around Rs 185 crore), but Patel said, “The cash we have now is primarily to support our current business rather than supporting all our growth aspirations.”

“We will raise what is required with a right balance of debt and equity, with the help of our parents.” Minacs’ debt-equity ratio stands at 2.2:1.

Minacs, which had a revenue of Rs 1,520 crore (approximately $350 million) in 2009-10, also sees a strong pipeline of deals, worth about $1 billion, to be executed over the next two-three years, according to Patel.

In 2009-10, Minacs closed deals worth $640 million of total contract value. In this financial year, Patel said, the company was seeing a healthy pipeline of deals across sectors. “The deal flow is pretty good. We have over a billion dollar in pipeline. I think the BPO industry is doing quite well. The difference between the BPO and other industries is that BPOs don’t rely on discretionary projects, but do the core parts,” said Patel.

Minacs derives about 95 per cent of its revenues from North America, including the US and Canada. While manufacturing sector contributes 48 per cent to its revenue, technology and telecom accounts for 30 per cent. Seventeen per cent of its top line comes from the BFSI sector.

Going forward, Patel said, the healthcare sector would be a major focus area for the company and it intends to establish a solid base in this space through an acquisition. Among other sectors, while BFSI was picking up quite fast, telecom was looking weak globally, he added.

Minacs gets about $25 million from its parent company, Aditya Birla Group, the $29-billion business conglomerate with operations in 25 countries. “The business we get from the parent company is not very large today, but we would continue to grow that aggressively. We have about 4,000 people working on various parent related projects,” said Patel.

Minacs is also setting up BPO centres in semi-urban and rural areas as the company expects to get a lot of domestic back office works. As a part of its ‘Connect India’ model, the company is connecting its hubs (existing centres), based in Aurangabad, Baroda, Mumbai, Chennai and Kolkata, with surrounding villages.

“We already have business which requires us to go into smaller towns like Bhilwara, Anand, Ranchi. Each of them will be 100-150 seater centres in the beginning as smaller towns may not be able to support a large business overnight,” he said. Minacs, with a headcount of 16,000, plans to add 2,500 people this financial year.

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CompuCom Canada Ranked in Top 5 by CDN

June 1st, 2010

The Canadian operations of CompuCom Systems, Inc., the leading IT outsourcing specialist, is ranked by CDN as one of the 2009 Top 5 solution providers in Canada. This is the second consecutive year that CDN (Computer Dealer News), the voice of Canada’s IT channel community for more than 20 years, places CompuCom Canada Co., formerly known as CCSI, in the top five.

Each year CDN names the Top 100 highest revenue-generating solution providers with major operations in Canada, and surveys the qualifying companies. The publisher found some interesting results during this process. The Top 100 achieved revenues of $5.5 Billion, an increase of 13 percent over the previous year of 2008. Well over 90 percent of solution providers, including CompuCom Canada, are still looking to hire skilled IT professionals.

“Long a staple of CDN’s Top 100 Solution Providers list, CompuCom Canada broke into the top five in 2008, and a strong 2009 has allowed it to maintain that standing this year. As a solution provider, managed services provider, application developer, systems integrator and large account reseller with a coast-to-coast presence, CompuCom Canada can also tap its parent company to leverage more than 10,500 associates holding 75,000 certifications related to leading technologies, ITIL, Six Sigma and other best practices,” said Paolo Del Nibletto, Editor, CDN – Computer Dealer News, Canada’s No. 1 IT channel publication.

“Our achievement of Top 5 for the second year speaks to our strength in Canada, serving our clients that rely on CompuCom for lower operational costs, increased alignment with business strategy and better support for innovation,” stated CompuCom Canada Vice President and General Manager, Phil Soper.

Source:http://www.earthtimes.org/articles/show/compucom-canada-ranked-in-top-5-by-cdn,1323530.shtml

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Join India’s IT boom, Canadian companies told

April 1st, 2010

Sachin Pilot, India’s minister of state for communications and information technology, Wednesday asked Canadian companies to invest in India to take advantage of the IT revolution in the country.

Pilot, who is here to meet with leaders of Canadian companies such as BlackBerry maker Research In Motion (RIM) to discuss investment opportunities and issues related to cyber security, said there is a huge scope for Canadian IT companies in India’s telecom sector because of its on-going “exponential growth.”

In his invitation to Canadian companies, he said, “Though our two countries have great relationship, but it has now to be translated into business. High technology is opening big opportunities for foreign companies in India.”

The minister said India’s IT and BPO exports have touched $60 billion, but Canada’s share was just $600 million. “Which is low by Canadian standards,” he said.

Pilot said the opportunities for foreign companies in India’s telecom revolution can be gauged from the fact the country currently has 560 million mobile subscribers and “adding 15 million each month.”

The telephone density in India, he said, has gone up from just 1.5 a few years ago to 50 percent. But the tele-density was even much higher than this in big cities like Mumbai, Delhi, Kolkata and Bangalore, he said.

However, the government was targeting rural India to offer broadband connectivity to every village to spread education, provide health care and make the country a knowledge hub, he said.

According to Pilot, the Indian telecom and IT sector will need investments to the tune of nearly $400 billion in the coming years, offering huge prospects for foreign players in software and hardware.

He said most of Forbes’ 500 companies have set up shop in India because of its “great market, R & D facilities and support by the government.”

Pilot said a task force on IT has prepared a comprehensive report to make India a software and hardware hub.

Referring to US President Barrack Obama’s opposition to outsourcing of IT jobs to India and other countries, he said the Indian IT sector has maintained growth rate of 30 percent and not been much impacted by recent global developments.

Pilot will meet top bosses of BlackBerry Thursday before leaving for India.

He is the second minister to visit Canada this year. Kamal Nath, minister for road transport and highways, was here last week to woo Canada companies.

The visits by Indian ministers follow visits by as many as 13 Canadian ministers, including Prime Minister Stephen Harper, to India last year.

Source:http://www.siliconindia.com/shownews/Join_Indias_IT_boom_Canadian_companies_told-nid-66744.html

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Canadian Companies face significant IT talent gap: Survey

December 15th, 2009

Despite hiring freezes and layoffs, many organizations continue to face shortages in information technology (IT) talent and these shortages are expected to reach critical levels as the economy improves, according to a new survey by Deloitte.

“The IT talent crisis is not a new phenomenon. But when the economy turns around, it will likely worsen as companies scramble to rebuild their workforces and position themselves for growth,” says Heather Stockton, partner in Deloitte’s human capital practice.

“The crisis will be further heightened as a strengthened economy will lead top talent to seek new opportunities unless their existing organizations meet their demands for personal development, challenge, pay, career succession, and in many cases, mobility.”

The survey of 306 IT and business leaders from around the world, including 30 from Canada, found 51 per cent of respondents strongly believe talent issues have limited their organization’s productivity and efficiency.

One-half of the respondents also say the talent shortage is limiting their ability to innovate, which is the core benefit that technology brings to a business.

The talent shortages are also affecting key dimensions of business success, including growth (58 per cent), speed to market (54 per cent), quality (53 per cent) and customer relationships (53 per cent).

The majority of IT respondents expect to expand their workforces over the next three to five years, with 47 per cent expecting to see at least five per cent annual growth in the IT workforce over that period.

The following are some tips to help organizations manage the IT talent gap and enhance their talent strategies and program execution:

• Take care of top performers and critical IT workforce segments. Communicate one-on-one with these employees, as they are attractive targets for the competition. Let them know you value their continued dedication in tough times and they will not be cut. Pre-empt competitive offers by providing them with valuable development opportunities that are worth more than money.

• Hold managers accountable for retention. Make IT leaders and managers explicitly responsible for retention. Tying managers’ performance and compensation to retention can give them a real incentive to keep their employees both productive and happy, and not focus solely on short-term financial performance.

• Offer an engaging career path. Make sure there is a clear career path for IT employees and invest the time to send the formal and informal messages necessary to keep them secure and happy. Although outsourcing or resource supplementation may be necessary during these tough economic times, be aware of the impact of outsourcing on retained employees’ morale.

• Do not kill survivors by drowning them with extra work. After layoffs, do not pile all of the old work on the few people who were lucky enough to keep their jobs. Accept the fact that some of the old work simply will not get done and make sure employees get the training they need to succeed with their new responsibilities.

• Be careful about cutting compensation. Think carefully about your company’s culture and how your people are likely to react before introducing across-the-board pay cuts. Employees in organizations that rely on contributions from people at every level tend to favour a shared approach to the pain of cost-cutting, but employees in organizations that emphasize individual performance might actually prefer layoffs.

• Find smarter ways to develop people. Instead of cancelling all development programs, which can undermine your organization’s long-term competitiveness, consider shifting to less expensive approaches — such as knowledge sharing, job rotations, special assignments, communities of practice and web-based learning. Programs like these keep people learning and growing without breaking the bank.

• Tell the truth. If you tiptoe around the truth, people will spend their time speculating and worrying about what is really going on, and your best people will start formulating exit strategies and contingency plans.

Source: http://www.hrreporter.com/ArticleView.aspx?l=1&articleid=7435

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