Posts Tagged ‘Capita’

Outsourcing firm Capita hires 100 staff in Forres

November 22nd, 2011

Capita, which provides back office services, said it would begin recruitment for the new roles at its Forres centre later this month.

The new posts will help a major energy company’s customers inquire about their bills, make payments, set up direct debits and get refunds.

All the new staff should be in place by February 2012.

Local managing director Bruce MacLeod said: “When Capita was considering where to expand its contact centre operations it looked at a number of possible options.

“That it chose Moray is recognition of the exceptional customer service the local people of Moray deliver to our customers.”

Capita employs 45,000 people worldwide, with nearly £3bn of turnover.

The company also signed a new contract with DVLA this year.

Source:http://www.bbc.co.uk/news/uk-scotland-scotland-business-15819916

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Capita Group acquires BPO provider

April 15th, 2011

London-based business process outsourcing (BPO) providers The Capita Group has acquired Right Document Solutions Holdings (RDS), in a deal that could rise to £40 million.

Founded in 1988, RDS provides document consultancy and print services for businesses in the financial services, legal, media and educational sectors. BPO is a form of outsourcing that involves the contracting of the operations and responsibilities of business functions to a third-party service provider.

The acquisition is described by Capita as a ‘good strategic fit’ and will enable the company to build upon existing design, bulk print and document management capabilities.

Paul Pindar, CEO of Capita Group, comments: ‘The acquisition [...] will ensure that Capita is well positioned to participate comprehensively in this market.

‘These services also play an integral role in many of our businesses and contracts, and we can therefore provide further service efficiencies to both Capita and its clients.’

Under the terms of the deal, an initial consideration of £30 million is to be paid on completion, with an additional £10 million deferred and conditional on RDS meeting certain undisclosed performance criteria.

Paul Gillett, managing director of RDS, says that the purchase of RDS by Capita will give the business a range of unique selling points.

Gillett adds: ‘Being part of the larger Capita Group will allow us to reach our full potential across both across both private and public sectors.’

The Capita Group employs 37,000 people across 350 sites, with 34 of those in the UK, Ireland and India.

Source:http://www.mandadeals.co.uk/m-and-a-deals/acquisitions/1618508/capita-group-acquires-bpo-provider.thtml

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Spending cuts put the squeeze on Capita revenues

November 18th, 2010

Capita, the outsourcing company responsible for everything from the BBC’s complaints system to the Teachers’ Pension Scheme, has admitted that despite its previous protestations that the imminent Government cuts wouldn’t affect it too badly, it’s had to revise its views. The group warned this morning that sales will probably be weaker than expected during the second half of the year as Government contracts come to an end. But it reckons that while this may hurt in the short term, things are still looking fairly positive in the longer term. Not everyone’s so certain, though.

In a trading update for the 10 months to November, Capita said it now looks as though revenue growth in the second half of the year will slow ‘more than previously anticipated’. It put this down to an ‘unusually high degree of revenue attrition’ – aka customers not renewing contracts – and slow sales over the last few months, plus, of course, the ’short term impact of current public sector retrenchment’. The news knocked 5% off the company’s shares in early trading this morning.

There are two schools of thought on this. Capita itself remains bullish, insisting that ‘overall trading remains very solid’ and talking optimistically about opportunities ‘in 2011 and beyond’. It points out that while, in the short-term, efforts to cut costs will scupper some of its existing contracts, in the longer term, a slimmed-down public sector will need to be outsourcing more and more of its current back office functions – which should be good news for Capita. And it said that despite those subdued revenues, it still expects to make some acquisitions before the end of the year, having already splashed out £149m since the beginning of 2010.

Analysts, however, seem less convinced. They reckon Capita could continue to see revenues slow even in 2011; investment bank Seymour Pierce has even downgraded its forecasts for 2011 (from £3.1bn to £3bn) because, it says, there’s likely to be ‘uncertainty’ throughout next year. There’s also a worry that if the Government tries to cut costs by consolidating its suppliers, Capita might well lose out to competitors who offer a broader range of services – like Serco, for example, which earlier this week said it was expecting to deliver ‘strong growth’ in 2010.

It’s difficult to say how Capita will fare in the coming months. But one thing’s for sure: the worst is not over yet for the public sector, or the private sector businesses that rely on it.

Source:http://www.managementtoday.co.uk/news/1041856/spending-cuts-put-squeeze-capita-revenues/

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Partners agree £56m IT deal

October 14th, 2010

Capita’s chief executive, Paul Pindar, said the seven-year contract would support the local authority’s wider transformational programme.

‘This contract demonstrates the strength of our IT capability and its core role in assisting local authorities to deliver improved, cost-efficient services,’ said Mr Pindar.

West Sussex CC’s head of IT operations, Jeremy Northeast, said the deal would generate ‘significant savings’ for the local authority.

‘The flexibility of the Capita solution will also help meet the changing needs of the council going forwards.

Source:http://www.localgov.co.uk/index.cfm?method=news.detail&id=92508

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Capita expects boost from UK austerity drive

July 17th, 2010

Outsourcing company Capita (CPI.L) expects a revenue boost from the UK government’s plans to cut spending and rein in a record budget deficit, according to a company executive.

The Conservative-Liberal Democrat coalition administration has planned cuts of around 25 percent across government departments, to all but eliminate a deficit of about 11 percent of national output by 2015.

The private sector, which the coalition hopes will drive Britain’s recovery from an 18-month recession, could benefit by offering to take on areas such as refuse collection or health at a lower cost.

“A major problem for the public sector is, we feel, a significant opportunity for us,” Richard Marchant, Capita’s head of local government, said in comments published by the Guardian newspaper late on Friday.

“Opportunities are at their highest level in 2 to 3 years. This year we have probably seen a 100 percent increase in opportunities (compared with 2009) and I suspect we will see another 50 percent increase in the following year.”

The Guardian said such an increase could deliver a 60 million pound boost to Capita’s revenues.

Source:-http://uk.reuters.com/article/idUKTRE66F5MS20100716

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Why Outsourcing Is Set To Boom

January 4th, 2010

Soaring government debt means opportunities for outsourcers.

It used to be claimed that there were only two certainties in life; death and taxes. Based on recent government profligacy, and large dollops of quantitative easing we now have a third; public spending cuts.

Budget deficit levels are unsustainable and will have to be reduced. This can only be achieved by massive reductions in public expenditure. As with all major change programmes, there will be victims and there will be winners. Recent announcements from official sources suggest that the winners could include investors who get to grips with outsourcing, and its investment implications.

Outsourcing reduces costs

Outsourcing means an organisation identifying business activities which could be more efficiently undertaken by an external provider. The activities are then bundled into a contract with the provider for a number of years at an agreed price — usually substantially lower than the previous in-house cost.

Publicly quoted companies have been successfully undertaking outsourcing studies, and awarding contracts for at least fifteen years.

Outsourcing will boom in central government

To a certain extent, the public sector has also embraced the notion of outsourcing. High profile examples would include Serco (LSE: SRP), last year being awarded the contract to run new prisons in London and Liverpool in a deal worth £600 million, together with running parts of the Welfare to Work initiative for job seekers.

And of course anyone unfortunate enough to drive through central London is only too well aware of the fact that outsourcing giant Capita (LSE: CPI), and more recently IBM, manages the congestion charges.

But these are very much peripheral activities. An announcement from Essex County Council in December indicates how contracts may progress.

Based on their success in saving “billions of dollars” for the Canadian government, IBM was awarded an eight-year contract to review, manage and provide public services for Essex County Council. The reason is brutally simple; the Council could save 20% of its annual £1.2 billion budget within three years. In total, the deal could be worth up to £5.4 billion.

Playing politics

Cameron and Conservative party chairman Eric Pickles have made no secret of the fact that they are delighted with the initiative, and other Conservative authorities are following suit.

All this is no surprise from the Tories. However, Gerry Grimstone — chairman of Standard Life (LSE: SL) and Candover (LSE: CDI), and architect of 1980s privatisations — has been working for Gordon Brown and Alistair Darling looking at the possibilities of extending outsourcing into the very core of central government, privatising aspects such as HR, payroll and pensions, for example.

Admittedly, in this case, one objective is to establish and sell off public sector outsourcing and property companies, but the message is clear from both parties; government will shrink, and much of this will be achieved by outsourcing.

This is no cyclical trend. This is a secular change in the way government is managed and there are two FTSE 100 companies that are well positioned to exploit this market. As you would expect, neither is cheap, but both have delivered outstanding shareholder returns.

Capita

Capita is one of the leading outsourcing providers in the UK and is very active in the public sector. Despite losing the London congestion charging contract to IBM, 90% of its revenues are completely immune from weakness in the economy; a fact illustrated by the fact that organic growth was about 5% to 8% in 2009.

Capita released an upbeat interim management statement in November, where the company announced it was happy with 2009 forecasts and expected profit before tax to increase by over 10% in 2010.

Trading on a prospective P/E ratio of 19.8 and a forecast yield of 2.2%, the shares are not cheap, but the rating has eroded over the last nine months following the ‘dash to trash’. I reckon government contracts are going to dry up until the election and this may well mean some negative short-term news. Any associated weakness in the share price should be exploited with a buy.

Serco

Serco is one of the most consistent growth companies in the FTSE, doubling earnings from 2005 to 2009.

An impressive 90% of Serco’s business involves outsourcing for the public sector. The visibility this gives the management and investors is astonishing; 86% of 2010’s revenues are already in the bag and so are 72% of 2011’s.

What gives Serco added spice (and risk) is the major acquisition in 2008 of SI International. This gives it a foot hold in America, where outsourcing is less well developed, but where pressures on government spending are identical.

Like Capita, it sits on a lofty prospective P/E of 19, but it has a lower forecast yield of 1.1%.

Source: http://www.fool.co.uk/news/investing/investing-strategy/2010/01/04/why-outsourcing-is-set-to-boom.aspx

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Capita expands IT outsourcing capabilities with Synetrix acquisition

December 22nd, 2009

UK outsourcer, Capita Group Plc has signed a £75 million acquisition deal with ICT service group Synetrix Ltd.

Synetrix currently provides ICT application and communications solutions to both public and private sector organisations, including the London Grid for Learning.

The merger is believed to both “enhance and expand Capita’s current IT capabilities, whilst gaining a number of key new customers through greater expertise in a range of areas that support Capita’s existing capabilities.” Capita Chief Executive, Paul Pindar said.

Source : http://www.sourcingfocus.com/index.php/site/newsitem/2020/

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