Posts Tagged ‘China’

China’s outsourcing sector faces challenges to catch up with India

June 20th, 2011

As China is transforming its economy from being based on low wages to value-added products, many Chinese cities are considering whether to make the software sector their leading economic driving force, business leaders told Xinhua.

Inspired by what was achieved in Dalian, a city reliant on heavy industry before the turn of the century but now accounts for more than a 10th of China’s total software and outsourcing sector output, many cities are attempting to reduplicate its success story.

This would leave China’s software sector fragmented and give rise to overcapacity, said Michael Ye, vice president of Dalian Software Park (DLSP), home to more than 500 Chinese and foreign companies, including IBM, HP and Cisco, and about 70 percent of Dalian’s total software and outsourcing sector output.

More than 20 cities in China are aiming to copy the success model of Dalian, which really poses risks, as not all of them are well equipped to become IT hubs, Ye told Xinhua in an interview.

This is in sharp contrast with India, by far the largest outsourcing service provider which accounts for more than 40 percent of the world’s total sector. India has only four cities that are strongly focused on software development and outsourcing.

Just in China’s coastal Jiangsu Province, there are five or six cities struggling to become centers for software development and outsourcing, Ye said.

The central government should make an overall plan which selects those cities with the most and the highest quality universities, Ye said.

He suggested the establishment of one software and outsourcing hub in each of the country’s five main regions, namely southwest, north, south, central, and northeast China.

Source:http://english.peopledaily.com.cn/90001/90778/90860/7414164.html

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New privacy laws in India and China could make IT Outsourcing ugly

May 16th, 2011

Think privacy issues are a pain when they affect consumers? Get ready for the grandfather of all corporate computing headaches. Big privacy-law changes in India and China are about to turn data-processing outsourcing into a hurdle-leaping, paperwork-generating mess.

Start with the proposed rules from the People’s Republic. The country has suffered bad PR fromserious allegations of China-based online economic espionage. However, there’s another whole problem area: security in outsourced IT services because of high personnel turnover and little cultural recognition of the importance of data security. So the government has called for the following:

Those that hold personal data must receive explicit consent to divulge that data to third parties.
There are specific restrictions “during the collection, processing, use, transfer and maintenance of personal information.”
Personal data cannot be exported unless specifically allowed by law or government authorities.
As currently proposed, the restrictions could prohibit an outsourcer from transferring data received from a company to that company’s affiliate. There’s even a question as to whether an outsource firm could return data to the company that sent it the first place.

At least the Chinese rules are still in a relatively early draft. Not so with India, which issued some final privacy regulations in the middle of last month, according to an article by two Morrison & Foerster lawyers:

The new rules prescribe how personal information may be collected and used by virtually all organizations in India, including personal information collected from individuals located outside of India. Among other obligations, prior written consent will be required, without exception, to collect and use sensitive personal data. These consent requirements are far more restrictive than what is required under either the Gramm-Leach-Bliley Act or the EU Directive. As a result, U.S. and European multinational businesses that currently rely on their India-based operations or Indian outsourcing service providers to handle sales and other transaction-related calls from their U.S.- or EU-based customers (or even benefit-related calls from their U.S.- or foreign-based employees) may have to adjust their personal data collection practices to conform to Indian data protection rules, even though their current practices may comply fully with U.S. or EU privacy rules.

According to the lawyers, the new privacy rules seem to apply to any personal information, and not just that of Indian nationals. Some of the requirements are rigorous:

A company must get written consent by letter, fax, or email for the collection of data.

People can opt out at a later time and withdraw their consent.

There are significant restrictions on disclosing personal data to third parties.

When a person has given consent for the transfer of data, or it’s necessary by contract, a company can only send the data to an organization that provides the say level of security as the Indian regulations.

People have the right to review their data and to correct it.

This will be a major challenge for Western companies that use Indian firms as back office processing centers. Expect to see companies bringing some degree of data processing back in-house again, as well as investigating new potential outsource locations in South America. Or until enough wealthy business owners complain to the Chinese and Indian governments about the amount of business they might lose.

Source:http://www.bnet.com/blog/technology-business/new-privacy-laws-in-india-and-china-could-make-it-outsourcing-ugly/10620

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IT Outsourcing in China and data privacy guidelines

May 6th, 2011

China has proposed strict new data security regulations that could hamper the country’s nascent IT outsourcing industry if made into law, even as they aim to give foreign business leaders confidence in the way the Chinese handle sensitive business and personal data.

China’s data privacy protection has long been considered one of the world’s weakest. But the government’s proposed data security guidelines may go too far in the opposite direction.
The People’s Republic of China took a step toward addressing its lack of comprehensive data privacy laws earlier this year: It issued a series of proposed data security guidelines intended to better protect the privacy of Chinese citizens and provide guidance for international businesses operating in the country. The document, developed in consult with China’s Ministry of Industry and Information Technology, contains a set of broadly applicable rules and principles for storing, handling and transferring personal information.
Some business leaders worry the regulations, as they are currently written-with requirements stricter than those that exist in the U.S. or Europe-are too expansive and could cause serious damage to China’s growing IT and business process outsourcing industry and to its customers. Specifically, the proposed rules indicate that information sent to China would face restrictions in getting back out again.
To shed light on China’s proposed data privacy regulations, CIO.com interviewed Paul McKenzie, managing partner of the Beijing office of law firm Morrison & Foerster. He explains what the draft guidelines say, how likely they are to pass as written, and what offshore outsourcing customers can do to prepare for them.
CIO.com: Data security and intellectual property protection are always a concern when offshoring, but China has a particularly bad reputation in this area. Is that perception of lax information security in China warranted?
Paul McKenzie, managing partner, Morrison & Foerster: High levels of employee churn amongst outsourced service providers-particularly in the application development and maintenance field-coupled with limited cultural awareness of the importance of proprietary information tend to exacerbate the problem in China. Proper compartmentalization and practical data security controls can be worth far more than a contractual right, which may be difficult to enforce. An ounce of prevention is often worth a pound of cure.
What are the most noteworthy new personal data protection guidelines the Chinese government has proposed?
The most significant concepts in the guidelines involve:
An overarching principle that the holders of personal information keep such information confidential, and a specific requirement that express consent be obtained for all third-party disclosures of personal information;
A set of more specific principles to be observed during the collection, processing, use, transfer and maintenance of personal information;
Application of such principles specifically to personal data on computer networks (as opposed to other data storage media in hard copy form);
Restrictions on outsourcing the handling of personal information;
Prohibition on the export of personal information unless expressly permitted by law or otherwise approved by government authorities.
How do these restrictions compare to data privacy regulations in the U.S. and Europe?
The most significant way in which the guidelines are different from the U.S. and the European Union relates to the transfer of data. The U.S. has no general prohibition against transferring data across borders. Rather, U.S. companies that are regulated are expected to protect personal information wherever it is located-in the U.S. or outside of the U.S.
If these data security guidelines are enacted in China, express consent from an individual must be obtained in connection with the transfer of personal information to any other organization. Yet no exceptions are provided, unlike rules in other jurisdictions, such as the E.U., where sharing customer information is permitted without consent if it is necessary to complete a contract between the customer and the company. Without a clear definition of “other organizations,” the guidelines could even prevent transfers of data to company affiliates and could be a significant impediment to outsourcing.
Export of personal data from China would also be prohibited under the draft guidelines unless an exception was found under Chinese law. But without a clear Chinese law currently in effect, the guidelines, if made mandatory, would prohibit the export of such data even when a customer had consented.
That sounds like bad news for Western companies sending IT work to China-and for China’s outsourcing industry.
This would likely have a crippling effect on the growing Chinese outsourcing industry. Companies would be reluctant to outsource customer data processing to China-based providers for fear of a prohibition on having such data returned to them. However, there are reasons to expect that export carve-outs will eventually be forthcoming, as other sections on outsourcing in the draft guidelines are very much in line with requirements in other countries.
How likely is it that these rules will be tweaked to allow exceptions for IT outsourcing?
The guidelines are still very much in draft form, and regulators have received a heavy volume of comments from the public. While on the surface, some of the restrictions on export of data would appear draconian, we expect that more explicit exceptions will be put in place-for example, allowing transfer of data to affiliates and transfer of data back to the companies which outsourced their data processing to a firm in China.
What is the process by which such proposed regulations become law in China?
The drafts have been circulated as a potential “national standard” under China’s national standardization system. They would first be issued as a voluntary guideline lacking the force of law. Examples of other non-mandatory standards include standards for book numbering, codes for representing the names of countries, and use of punctuation marks.
We do believe that the regulators are testing the waters with these guidelines to see what form and substance national regulations on data privacy would ultimately take. Based on our conversations with relevant regulators, it is expected that these initial draft guidelines may still be changed significantly before being issued due to the extent of comments they have received from the business community.
In the absence of national guidance, have there been regional or city data privacy regulations in effect?
Several provinces and cities have introduced laws to try to regulate data privacy, particularly the online disclosure of personal information. By definition local legislation is limited in territorial scope, and it is therefore difficult to see how it might be sensibly applied to the Internet. The existing patchwork of local laws is actually one of the factors motivating the central government to accelerate progress towards the adoption of a unified national law based on the draft guidelines.
What should companies currently outsourcing IT to China or sending IT work to their own captive centers there do to prepare for increased data security scrutiny?
China recently enacted new criminal and tort laws that could be used to impose liability on companies if information is not properly protected. Companies should be thinking of how to develop internal control procedures to prevent rogue employees from misusing customer data. Incorporating some of these new guidelines may prove to be a useful defense in case of individual lawsuits.

Source:http://news.idg.no/cw/art.cfm?id=5C82C446-1A64-6A71-CEC7F816F3E47ABB

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China’s outsourcers poised for growth

April 21st, 2011

The top 10 Chinese outsourcing providers employ a total of 85,000 people. That may sound like a lot, but it’s a small number in the world of global outsourcing.

India has a number of outsourcing companies far larger than the combined total of China’s 10 leading outsourcing firms. India’s Tata Consultancy Services , for instance, employs 187,000 people alone.

But China’s IT outsourcing firms are in a good position to grow, according to outsourcing consultancy TPI.

“What’s interesting, and perhaps coincidental, is that the size of the leading Chinese providers today by employee and revenue [counts] is roughly equivalent to the size of the leading providers in India a decade ago,” said Michael Rehkopf, a partner and director at TPI during a conference call about the outsourcing market.

A decade ago, Indian providers accounted for less than 1% of the outsourcing market; today they have about 20% of the market by contract value. Contracts were $1.5 billion 10 years ago and about $18 billion today, which represents a 32% annual growth rate, said Rehkopf.

Many of the major Indian providers count on business from U.S. customers for more than 50% of their revenue, a path that China-based firms may not need to follow.

John Keppel, TPI president, believes the Chinese firms won’t need to rely as much on the U.S. for work. They have a substantial domestic market to tap, and the large economies of nearby countries, Japan and Korea, to do business in as well.

But what could hurt China’s outsourcing growth is increasing competition from other nations and intellectual property protection issues, said Rehkopf.

Caveats aside, Rehkopf said he won’t be surprised to see “Chinese service providers take off quickly and dramatically in the decade ahead.”

China’s outsourcing firms have been turning to Wall Street to raise cash.

For instance, ISoftStone Holdings, a company with about 10,000 employees, held an initial public offering in December. Last year two other Chinese firms went public as well, HiSoft Technology International and Camelot Information Systems. All three are on TPI’s list of top 10 outsourcers.

The Chinese employment market is influenced by the country’s vast number of engineering graduates, more than 300,000 annually. One company, Bleum Inc., seeks to hire new Chinese graduates who score an IQ of 140 on the company’s test.

Source:http://www.computerworld.com/s/article/9215967/China_s_outsourcers_poised_for_growth

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China-based Software Outsourcing Firm VanceInfo Announces Acquisition of BPO Company

April 13th, 2011

VanceInfo Technologies Inc. (NYSE: VIT) (”VanceInfo” or the “Company”), an IT service provider and one of the leading offshore software development companies in China, today announced that it has acquired 100% equity interest in the main operating subsidiaries of LW International Holdings Limited (”Lifewood”), a China-based company providing business process outsourcing (”BPO”) services. Under the terms of the acquisition agreement, VanceInfo will pay an initial consideration of $5.6 million in cash and stock, with contingent consideration to be paid based on Lifewood’s financial performance over the next three years.

Established in 2004, Lifewood provides primarily data processing services to clients in the United States, Europe and Asia Pacific. Its key industry verticals include publishing, healthcare and financial services. The acquisition marks VanceInfo’s strategic expansion into the BPO business, an early stage growth sector with increasing synergies to the IT outsourcing sector.

“Lifewood is a highly process oriented BPO service provider with a well-developed system platform and customer centric service culture,” commented Chris Chen, Chairman and Chief Executive Officer of VanceInfo. “It invested heavily over the past few years and has built a solid foundation for us to move aggressively into this high-growth business that is complementary to VanceInfo’s service offerings. We believe this strategic alliance will create synergies for both and allow VanceInfo to serve a broader range of international customers with combined offerings.”

“We are very excited to join the VanceInfo family,” said Ronald Cheung, Chief Executive Officer of Lifewood. “Leveraging VanceInfo’s platform and Lifewood’s BPO capabilities, we hope to quickly bring this young business to the next level and become a market leader in China-based BPO services in the future.”

Lifewood generated approximately $4.5 million in net revenues in 2010. The transaction is expected to be slightly accretive to VanceInfo’s 2011 earnings.

Source:http://www.prlog.org/11432228-china-based-software-outsourcing-firm-vanceinfo-announces-acquisition-of-bpo-company.html

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China Telecom to Weigh Outsourcing to Taiwan

February 24th, 2011

China Telecom Chairman and Chief Executive Wang Xiaochu said his company will procure 60 million units of consumer-premise telecom equipment from Taiwan this year, a 33% increase from 2010`s 45 million units.

Wang is leading a trade mission to visit Taiwan. His company is currently the No.1 fixed-line and No.3 mobile telecom carrier in mainland China, offering fixed-line service to 175 million subscribers and mobile service to 90.52 million subscribers throughout the mainland.

He said major products on the company`s procurement list include mobile phones and tablet PCs. Besides the procurements, the company will enhance cooperation with Taiwan Semiconductor Manufacturing Co. (TSMC), HTC Corp. and VIA Telecom Inc., according to Wang.

People familiar with the cooperation deals pointed out that Wang`s company has to rely on Taiwan`s manufacturers to help it achieve the goal of increasing its CDMA mobile subscribers to over 100 million by the end of this year by supplying CDMA-2000 mobile phones, chips and LAN equipment.

Wang will confer with TSMC Chairman and Chief Executive Morris Chang, HTC Chairperson Cher Wang, and Kinpo Electronics Inc. Chairman Rock Hsu over cooperation. Also, he will visit Chunghwa Telecom Co., Ltd., Taiwan Mobile Corp., Far EasTone Telecom Co., Ltd., Asia Pacific Telecom Co., Ltd., Vibo Telecom Co., Ltd., Inventec Corp., Wistron Neweb Corp., MediaTek Inc., Gemtek Technology Co., Ltd., Microelectronics Technology Inc., and ZyXEL Communications Corp.

Wang said the mainland`s telecom market is very huge and his company is pushing to promote 3.5G service in the mainland, luring Taiwan`s manufacturers to work with it to develop the mainland market.

Source:http://news.cens.com/cens/html/en/news/news_inner_35478.html

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China IT Outsourcing firm vanceinfo wins 2010 deloitte china risk intelligence award

February 13th, 2011

VanceInfo Technologies Inc., an IT service provider and one of the leading offshore software development companies in China, today announced it was granted the 2010 Deloitte China Risk Intelligence Award by Deloitte Touche Tohmatsu CPA Ltd. (”Deloitte”). The award, granted in collaboration with School of Economics and Management at Tsinghua University, recognizes prominent Chinese mainland companies that have demonstrated competence in enterprise risk management. Twenty five enterprises out of more than 120 participating companies were selected for the awards.

Deloitte defines a risk intelligent enterprise as one that is able to intelligently manage a full spectrum of risks across all aspects, the practice of which helps improve operations and enhance transparency. The selection criteria, covering nine distinct characteristics of risk intelligent enterprises, center upon the innovativeness and achievements of risk management work.

“We are privileged to receive this recognition from Deloitte and Tsinghua University.” commented Chris Chen, VanceInfo Chairman and CEO. “We have strived to build a solid risk management platform that protects not only our business from undue risk, but our clients and shareholders as well. We are focused on maintaining a high level of enterprise risk intelligence to ensure responsible and sustained growth in our dynamic IT services sector.”

Source:http://www.prlog.org/11294818-china-it-outsourcing-firm-vanceinfo-wins-2010-deloitte-china-risk-intelligence-award.html

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