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Posts Tagged ‘Cisco’

CGC achieves Customer Satisfaction Excellence from Cisco

October 4th, 2011

Consolidated Gulf Co. (CGC), a leading ISO and OHSAS certified technology and engineering company of Qatar, has achieved Channel Customer Satisfaction Excellence certification from Cisco® for its commitment to the success of customers in the country. This certification is the highest distinction a Cisco partner can accomplish within the Cisco Channel Partner Programme.

Anil Mahajan, COO, CGC, said, “This feat is yet another testimony and recognition to our commitment, quality of solutions and services to valued clients. As the trusted partner of Cisco, we at CGC are fully dedicated to highest networking competency, service, support and customer satisfaction set forth by the global networking giant. This achievement reinforces our commitment as a trusted local technology partner and facilitator in helping customers accelerate productivity and growth, gain and keep a competitive advantage besides being exposed to latest technology”, he added.

Cisco is pleased to recognize and congratulate CGC for achieving Cisco Channel Customer Satisfaction Excellence, stated Mazen Raad, Regional Channel Manager at Cisco Qatar. “Now, CGC will be identified as having achieved outstanding customer satisfaction as part of Cisco’s worldwide assessment process. This excellence is a core value we both share and a key driver of our current and future success.”
Channel Customer Satisfaction Excellence assessment is based upon the customer satisfaction results captured in the Cisco Partner Access Online tool. Each quarter, Cisco acknowledges Certified Partners that have the highest customer satisfaction distinction within each geographic region.

Source:http://www.zawya.com/story.cfm/sidZAWYA20111004062132

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Silah Gulf launches new service for GCC clients

October 3rd, 2011

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Bahrain-headquartered Silah Gulf (Silah), an award winning contact centre and business process outsourcing (BPO) company, has launched Contact Centre On-Demand for its GCC-based clients.

Available for the first time in the Middle East, based on state-of-the-art cloud computing technology this latest Silah solution will transform the way companies provide technology for their contact centres and office workers.

This solution offers substantial savings for companies that wish to use leading-edge contact centre services without investing in the necessary technology and infrastructure, thus significantly reducing capital and operating costs.

Silah will provide customised user interfaces, performance monitoring systems, advanced security measures for data storage and improved accessibility as part of the service.

Companies can now enjoy the benefits of a multi-million-dollar technology solution for a fraction of their original cost. In the first year alone companies can make up to 90 per cent saving.

“Cloud computing is the latest innovation in the IT sector today and by jumping on-board early we hope to be a key innovator in this growing field,” said chief executive officer Joe Tawfik.

“We hope to differentiate ourselves from our competition as a company that accesses the best technology available to help our clients increase profits.”

“Pay-as-you-go technology solutions are becoming mandatory for a company wanting to show high return on investment,” said Silah technology manager Joanne O’Flynn.

“We plan on rolling out call routing, workforce management, virtual desktop infrastructure, knowledge management systems and other services in the upcoming months. A basic telephony solution will also be offered for office workers. The underlying core technology for our on-demand solution is Cisco.”

Source:http://www.gulf-daily-news.com/NewsDetails.aspx?storyid=314677

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Cisco Acquires Collaboration Software Maker Versly

August 30th, 2011

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Cisco this morning announced that it has acquired San Francisco startup Versly, a privately-held company that develops collaboration tools that integrate with Microsoft Office applications.

Financial terms of the acquisition were not disclosed, but all Versly employees will be integrated into Cisco’s Collaboration Software Group (CSG) upon the close of the acquisition.

Versly builds plug-ins that enable groups of people to collaborate around content in Word documents, Excel spreadsheets, PowerPoint presentations and emails.

From the looks of it, the service was still in private beta, so this is a quick exit for Versly.

Here’s how Murali Sitaram, VP and general manager, CSG, Cisco, pitches the acquisition:

“Collaboration is a top priority at Cisco. With this acquisition we’re enhancing our collaboration offerings and improving the user experience by integrating social technologies within the business applications individuals and teams use at work.”

Versly’s software will be integrated into offerings such as Cisco Quad, Jabber and WebEx.

According to its CrunchBase profile, Versly was backed by seed funding raised from Accel Partners, Baseline Ventures, 500 Startups and a couple of angel investors, including Scott Dietzen, Kenny Van Zant, Jonathan Katzman and Rasool Rayani.

Source:http://techcrunch.com/2011/08/29/cisco-acquires-collaboration-software-maker-versly/

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Xerox to manage Cisco global print operations

August 19th, 2011

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Xerox Corp. said Wednesday it will manage global print operations across more than 460 offices at Cisco Systems Inc.

As part of a new managed print services strategy, Xerox will provide the Cisco workforce with ways to produce and manage documents, improving the efficiency of the print environment by 20 percent, Xerox said.

Financial terms of the deal were not disclosed.

“This solution represents the future of (managed print services)—combining managed print and cloud (infrastructure technology outsourcing) services to work within a company’s existing infrastructure, and support multiple locations and mobile technologies,” said Stephen Cronin, president of Global Document Outsourcing at Xerox, in a statement.

“The Cisco workforce stays focused on business priorities because we’re making sure they spend less time on print-related tasks in the office, and we’re removing the barriers to printing while they are on the road.”

Source:http://www.rbj.net/article.asp?aID=188498

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HP,CISCO and Motorola increase Egypt IT promises

June 16th, 2011

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Recent moves by Hewlett-Packard, CISCO and Motorola to establish stronger bases in Egypt have the outsourcing community in an optimistic fit. Adel Danish, the head of Xceed, one of Cairo’s leading call centers, believes the recent developments will help continue to push Egypt to the forefront of international investment options.

“We are definitely keeping pace, even after the troubles earlier this year with the protests,” he said. “Outsourcing is a key institution for Egypt and through our concerted efforts, it is obvious that companies see it the same way.”

All three companies have signed agreements with either ITIDA – a government information technology operator and regulator – or the ministry of communications to develop their companies reach into Egypt and the region. For analysts, it is a sign that the Egyptian economy appears to be rebounding nicely.

“It is a positive step in the right direction. Now the key is to keep it going forward,” said Reda Omran, a Cairo-based IT executive.

Yasser ElKady, ITIDA’s CEO said in a press release that “this MoU is a clear testament to our commitment to support all segments of the IT industry in Egypt. While our endeavours in positioning Egypt as one of the key outsourcing destinations have yielded significant results, we are keen on extending all the necessary support to the Egyptian hardware companies and we are positive that this training, along with other initiatives will have considerable impact.”

Hewlett-Packard (HP), the world’s largest technology company, and Egypt’s Information Technology Industry Development Agency (ITIDA) signed a Memorandum of Understanding (MoU) to provide world-class training to Egyptian hardware companies and increase their competitive advantages. The MoU aims to assist Egyptian companies in training to help grow their businesses, impart key skills to employees and in the wider talent pool, and increase their footprint in local and regional markets.

Source:http://bikyamasr.com/wordpress/?p=34813

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Tags: Cisco HP IT

Egypt Secures Major New Tie-ups and Investment From HP,CISCO and Motorola

June 14th, 2011

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Recent Investment and Commitments From HP, Cisco and Motorola Reinforce Strength of Egypt’s ICT Sector
Hewlett-Packard (HP) and ITIDA sign MoU providing world-class training to Egyptian hardware companies
Cisco invests $10million to seed sustainable job creation and economic growth in Egypt
Motorola expands regional operations in Egypt

Egypt continues to prove its appeal as a leading outsourcing destination, with substantial commitments from multinationals pledging continued support as the country moves forward.
Hewlett-Packard (HP), the world’s largest technology company, and Egypt’s Information Technology Industry Development Agency (ITIDA) have signed a Memorandum of Understanding (MoU) to provide world-class training to Egyptian hardware companies and increase their competitive advantages. The MoU aims to assist Egyptian companies in training to help grow their businesses, impart key skills to employees and in the wider talent pool, and increase their footprint in local and regional markets.
Commenting on the MoU, Yasser ElKady, ITIDA CEO said: “This MoU is a clear testament to our commitment to support all segments of the IT industry in Egypt. While our endeavours in positioning Egypt as one of the key outsourcing destinations have yielded significant results, we are keen on extending all the necessary support to the Egyptian hardware companies and we are positive that this training, along with other initiatives will have considerable impact.”
The MoU signed between ITIDA and HP was accompanied by news of a major new investment from Cisco. Cisco has announced that it will invest $10 million to seed a sustainable model of job creation and economic development in Egypt. The venture capital investment targets high-potential small businesses that provide innovative products and services.
Minister of Communications and Information Technology, Dr. Magued Osman said: “The Egyptian government recognizes that properly functioning telecoms and IT infrastructure is essential for attracting foreign investment and enabling the private sector and government to function more efficiently. The government’s aim is for Egypt to become an IT hub, providing IT-assisted teleservices to foreign companies. This $10 million investment will help us promote economic development, leading to enhanced opportunities for the people of Egypt.”
John Chambers, Chairman and CEO of Cisco, said: “We believe there is tremendous growth potential in Egypt’s ICT sector and are committed to supporting Egypt’s – as well as MENA’s – long-term goals. It is therefore appropriate for Cisco to make this investment into the Egyptian economy and its people.”
Olaf Krahmer, President of Cisco Egypt, continued: “Job creation and the chance for greater opportunities are of clear importance to Egyptian citizens. Through this investment, Cisco is demonstrating its commitment to assisting the people of Egypt to begin to invest in meeting these needs,”

A further development was the announcement by Motorola Solutions Inc. to open a key office for the Middle East and North Africa (MENA) region in Cairo, Egypt. Strategic expansion in Egypt will help Motorola deliver its leading mission-critical communication products and services directly to Egyptian customers but also to many other customers outside of the country as the Cairo base of operations becomes established as the newest Regional Engineering Centre.
Overall, Egypt remains a major IT destination, with many multinationals including Google, IBM and Valeo having established a significant presence in Egypt over the last year.

Source:http://www.prnewswire.com/news-releases/egypt-secures-major-new-tie-ups-and-investment-from-hpcisco-and-motorola-123739854.html

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Tags: Cisco HP Motorola

Wee Tee Hsien appointed general manager of CISCO recall

June 9th, 2011

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CISCO Recall, a leader in records management, data protection services and digital document management announced today the appointment of Wee Tee Hsien as General Manager for the Singapore-based business. Mr. Wee will replace Glenn Withers, who is relocating back to Australia and joining Recall ANZ as General Manager, Document Management Solutions (DMS).

Mr. Wee has over 15 years of experience in IT service outsourcing and managed services in the Asia-Pacific region. Prior to joining CISCO Recall, Mr. Wee spent five years in Fuji Xerox’s document outsourcing business where he was responsible for the management, expansion and growth of premier accounts in the Asia-Pacific region. In addition, he has experience with Hewlett-Packard Singapore as Strategic Engagement Director of the Technology Solutions Group.

Mr. Wee said: “More than ever organizations are streamlining business processes and outsourcing non-core functions for greater productivity. I have seen first-hand the value an outsourcing partnership can bring to companies, and this presents excellent growth opportunities for CISCO Recall. Customers are looking to us not just for storage and archival but to manage their information assets throughout its entire lifecycle; from creation to destruction.”

Mr. Wee holds a degree in Computing Science from Staffordshire University, United Kingdom and a Post Graduate Diploma in Business Administration from The Singapore Institute of Management.

Source:http://www.businesswire.com/news/home/20110607007244/en/Wee-Tee-Hsien-Appointed-General-Manager-CISCO