Posts Tagged ‘Cloud’

How to Protect Your Intellectual Property in the Cloud

February 7th, 2012

Around this time last year, the cloud computing contract signings were coming fast and furious — not just for commodity work like IT management or email, but for software and infrastructure closer to the core of corporate value. Not long after that, the calls started to come in to Greg Bell, principal and the Americas service leader for information protection at KPMG.

Cloud services customers more often line of business leaders that IT executive — were panicked as they began to realize that their intellectual property (IP) was now at risk. Some, like one client who discovered that he’d potentially exposed his company’s precious formulas, had to bring the software and associated processes back in-house — at no small expense. “They quickly went through an assessment, made very aggressive movement [into cloud computing], and then had to retreat because they were not able to put the proper controls in place,” says Bell.

There’s always some danger when handing over critical company data to a third party. “Cloud computing entails IP issues similar to traditional IT outsourcing in that you are entrusting sensitive data to a provider who probably won’t treat it as carefully as you would,” says Jim Slaby, sourcing security research director for outsourcing analyst firm HfS Research. “Your applications will be running on IT infrastructure you do not own or control.”

Source:http://www.computerworld.com/s/article/9223990/How_to_Protect_Your_Intellectual_Property_in_the_Cloud

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Outsourcing the IT Department to the Cloud: Does It Make Sense for SMBs?

February 1st, 2012

Cloud computing–it’s been the buzzword around technology markets of all types for the past several years and is finally starting to deliver on promises made. In many ways a more efficient reworking of the centralized data concept, cloud computing promises more for less by allowing a small or midsize business (SMB) to outsource any part of or all of their IT department. But while “as-a-service” options all offer greater ease of use and supposedly lower costs, does letting a cloud provider take full IT control really make sense?
The Great IT Debate
For SMBs, the cloud represents two things: lower cost and improved agility. Many businesses love the idea of having no in-house servers, which should cut power costs and end the need for upgrades over time. In addition, the cloud’s promise to deliver almost any app and run on multiple operating systems makes many SMBs eager to buy in. Limited patching and downtime and always-on access sounds great to most business owners.
In a recent ZDNet article, Josh Gingold talks about the “great debate” the site is currently running, which centers around the use of cloud computing as an SMB’s only IT department. Arguments on the pro side are that small businesses need little enough IT. The rebuttal is that SMBs shouldn’t shunt all their data elsewhere and should have at least one member on staff to offer advice about cloud strategies and getting best deals from cloud providers.
The Cost/Agility Dichotomy
One of the most significant arguments in favor of the cloud is that it is less expensive than a local server, but some experts maintain that agility is what really sets the technology apart. Detractors say that the cloud can’t be both cost-effective and agile, and therefore isn’t the best option for enterprise-level business, much less SMBs. NetworkWorld recently examined this dichotomy, and made the case that cost and agility can, in fact, coexist in cloud computing.
The analogy used by the NetworkWorld piece is that of automation: Cloud computing essentially comprises stacks of virtualized servers with greater computer control over a larger data area. And that automation not only lowers costs but increases agility. The first automated assembly lines both reduced the cost per item produced and increased the speed at which a company could produce it; cloud computing may well offer the same benefit. With an increased reliance on pre-defined scripts rather than direct monitoring, the cloud should be able to more quickly complete any tasks a business sets out, and with lower labor costs. The price of off-premise IT should decline.
To IT or Not to IT?
An IT budget is often the most bloated in a company, and reducing it down to a single payment per month has many companies ready to hand over the virtual keys. The market is young, however, with performance standards still in flux, and many SMBs unsure of what to pay for services. Some movement to the cloud makes sense as technology evolves, but putting every mission-critical egg in one basket isn’t necessary yet. While a full IT department may not be required for SMBs, in-house IT knowledge is invaluable in a changing market.

Source:http://www.theinfoboom.com/articles/outsourcing-the-it-department-to-the-cloud-does-it-make-sense-for-smbs/

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Logica says cloud is ‘railway of 21st century’

January 27th, 2012

Logica has described cloud computing as “the railway of the 21st century”, claiming that the community clouds it is building with Microsoft will help to promote sharing and collaboration among like-minded companies.

Speaking in a joint keynote session with Microsoft’s UK national technology officer Mark Ferrar at Cloud Expo Europe, Logica’s global CTO David King said that, just as the railways made it easier to move goods around the place during the last century, cloud computing makes it easier for companies and public sector companies to share information across geographical barriers.

“We’ve been talking about cloud now for 3 or 4 years. Everybody gets the technology end of things, and we’re also starting to the agility side of things,” said Ferrar. “The sharing part is where we’re starting to see new business models forming, and new ways of delivering either business or other public sector services by through the sharing of information.”

IT outsourcing firm Logica announced its strategic partnership with Microsoft last January, to offer cloud solutions to its clients using Microsoft’s Windows Azure cloud platform. The joint effort includes a client program, where both organisations partner with a select group of clients to design and launch cloud solutions.

According to King, many organisations have a “split personality” when it comes to sharing information in the cloud. “Just think how many companies have a policy that says, no we can’t commit to Facebook, Twitter or LinkedIn,” said King. “How many companies are comfortable sharing like that, or have clear policies on what isn’t ok to share and what is ok to share?”

King said that if organisations are to coexist in a cloud environment, they need to be able to trust their neighbours, and the benefits of sharing information should be made plain to them.

It is for this reason that Logica’s community clouds aim to bring together organisations operating in the same sector – for example an insurance company and its broker.

Logica’s platform-as-a-service essentially enables applications to be hosted in the cloud, and organisations to have a secure, private part of that. They can then pick and choose exactly what information to share with other inhabitants of that cloud.

“The technology has matured to a stage where you can use similar sorts of technology, whether you’re operating inside a private cloud or a public cloud,” said King. “Cloud starts to bring together these communities that exist in their private worlds together in the cloud to share information.”

Logica cited the example of Burgernet, a cloud-based service in the Netherlands that allows citizens to help solve crimes in their area. In the event of a crime being committed, citizens who have registered receive a request via their mobile phone to be on the lookout for a person or vehicle. They can report their information directly to the police, so that action can be taken immediately.

“It’s the flow of information easily deployed which helps society to grow more cohesively,” said King. “This collaboration is really about understanding how to redefine the rules under which it’s safe and right to share information, whether it’s private companies or public sector.”

Source:http://news.techworld.com/virtualisation/3332912/logica-says-cloud-is-railway-of-21st-century/

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The Year of Hybrid Cloud?

January 24th, 2012

In early 2009, when I first started working with enterprises thinking about building private clouds and with communication service providers (CSPs) thinking about building public clouds, a lot of the clients’ technical focus was on what I would consider basic capabilities.

It was typical to see self-service provisioning of instances based on a single virtual machine with variable operating system, memory and disk configurations. More advanced clients were looking for limited allocation-based showbackand usage monitoring. Larger enterprises and ambitious CSPs soon started thinking about building heterogeneous clouds, for example running Dev/Test x86 workloads on an open-source hypervisor like kvm, production x86 workloads on VMWare and with ERP applications running on a Power-based system.

By late 2009 and early 2010 I started seeing enterprises thinking about placing some workloads on private clouds and some workloads on public clouds. For example, one client was moving an order processing application onto their new private cloud, but their sales team had been using Salesforce.com for a year already. CIOs started to understand that Hybrid Cloud Computing had evolved from an idea to a reality, and they needed to understand their role in delivering, managing, securing, and providing business resilience for these new services and service delivery technologies.

The US National Institute for Standards and Technology (NIST) defines Hybrid Cloud as “a composition of two or more distinct cloud infrastructures (private, community, or public) that remain unique entities, but are bound together by standardized or proprietary technology that enables data and application portability.”

This is a well-thought-out description, and I’d like to discuss how I have seen clients across various industries start exploring the Hybrid model in interesting ways. I’ll group these into two macro use cases that I’ll call “Governed Cloud Management” and “Hybrid Cloud Scaling” for simplicity.

First, I’d like to discuss “Governed Cloud Management” as exemplified by a case I heard in early 2011 from a client in the US in the Healthcare industry. The CIO of this company, which shall nameless, managed a large and complex IT environment, with massive regulatory and compliance requirements. The IT Department was understaffed and over worked, and essentially ran from one emergency to the other, while providing less than stellar service to the business. The CIO was in talks with multiple vendors about building a private cloud infrastructure using some new and some existing hardware. His goals were straightforward: increase agility and reduce costs. He wanted a simple self-service catalog, with a single hypervisor and some basic monitoring.

Then he found out that a clinical trial group, impatient with the IT department, had started using their corporate credit cards to order vast amounts of virtual machines from a public cloud provider to run their analytics. “I could go to jail for this,” he told me, “this could be your grandmother’s blood pressure data out there.” He quickly realized that he needed policy-driven, governed access to all the various cloud-delivered services used in his enterprise. For example while he did not want clinical trial analysts to use unsecured public cloud services, it could be appropriate for marketing teams.

This “Governed Cloud Management” requirement also extended to the private cloud infrastructure. The CIO realized he needed a layer of policy-driven management that could control which cloud services and which cloud resources were available to which users. And he realized that the business might even expect him to provide these services backed up, secured, and with a certain level of uptime guarantee. Additionally, his governance solution would need to scale to future cloud architectures. Without an open management layer, and clear standardization between applications, providers, hypervisors and application structures, the challenge was significantly more complex that he originally thought.

Clients started talking about “Hybrid Cloud Scaling” use cases around the same time, in late 2010 and early 2011. One of the earliest cases I recall was a European online electronics retailer. Their IT infrastructure hosted their product catalog and online ordering systems. Every few months, they would run a special offer, with heavy advertising, offering for example a free Blue-ray player with all orders above 400 Euros during a particular 48-hour period. Of course the traffic to their website would spike during these times, but they did not want to buy new IT infrastructure to support these bursts of demand. The company looked to a public cloud provider to provide peak capacity to support this extra demand. The challenge was developing and implementing an architecture to support this “outbound spillover” capability.

To effectively use public infrastructure, the client’s architecture monitors their order processing application in real time to detect lengthy response times. When pre-defined response time thresholds are reached and sustained, the Cloud orchestration layer automatically provisions a new webserver and order processing instances at the public cloud provider. These public instances connect the webserver to their in-house database, and client activity is load-balanced between the on- and off-premise instances. This provides a seamless customer experience, while successfully offloading peak workloads to their external cloud provider. Additionally, with integrated monitoring of both their off-premise and on-premise resources, the client built an integrated dashboard that gave fully visibility into quality of service across both public and private infrastructure.

This concept extends as well to “inbound spillover” for internal applications as well. Consider peak internal workloads, for example quarter end financial processing or year-end benefits enrollment traffic to a company’s intranet. For these peak workload periods, I am seeing more and more enterprises seeking pay-as-you-go virtual infrastructure and even middleware that are securely integrated with the client’s own network infrastructure. Advanced clients are starting to see this in many ways as a convergence between traditional IT outsourcing providers and cloud service providers.

Given the surge in client interest I’ve seen lately in adopting and exploiting the technology and business benefits of hybrid cloud computing, I’m predicting 2012 will be the Year of Hybrid Cloud. Client-driven requirements, in addition to the ones I’ve mentioned, will grow more aggressive and will link closer to measures of business agility and cost efficiency. The best approach for both clients and technology vendors will be to drive greater openness and connectivity to harness public and private infrastructure to implement a Hybrid Cloud. The recent announcement of the OASIS-led Topology and Orchestration Specification for Cloud Applications (TOSCA) comes at a perfect time to help make Hybrid Cloud a key deployment model for business agility.

Source:http://www.wired.com/cloudline/2012/01/2012-the-year-of-hybrid-cloud/

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Multifamily Property Companies Benefit from Yardi Cloud Services

January 18th, 2012

Yardi clients have reported achieving numerous positive business results with Yardi Cloud Services(TM), including disaster recovery security and reduced IT-related costs and labor.

More than 2,600 companies host their property and investment management software solutions with Yardi Cloud Services, an increase of approximately 30% over the past year.

Client successes with Yardi Cloud Services include:

– LCOR Inc., a real estate investment and development company. “A key goal in our search for a new property management and accounting platform was finding a company that would provide hosted services,” said Dave Wise, director of information systems for LCOR. “We no longer wanted to worry about events that could bring our entire enterprise down, but there was no way we could afford to hire the support needed to maintain all the servers in-house. With Yardi Cloud Services, we don’t have to do that, allowing us to avoid unnecessary risk.”

– Multifamily real estate firm Lane Management. “Yardi Cloud Services makes my life easier by giving us a complete hosting solution,” said Eric Moore, vice president of IT for Lane Management. “It saves me from the headache of maintaining multiple servers and from making software updates, acquiring licenses and applying patches necessary to run them.”

– Apartment community operator Altman Management Company. “Yardi Cloud Services relieves us of the responsibility for maintaining our database ourselves, which we did for many years,” said Paul Small, vice president of property management for Altman Management Company. “When we did it ourselves, we found out the hard way that the nightly backups quite often didn’t work. We also had to install updates several times a year, which occupied several staff members for as much as a day. And you can imagine how our property managers complained when they couldn’t get reports because we were down doing updates. With Yardi Cloud Services, we’re no longer in that line of business. We can concentrate on what we do, which is managing properties, rather than updating, backing up and testing databases.”

Yardi Cloud Services, a comprehensive IT outsourcing solution offered exclusively to Yardi clients, encompasses the secure hosting, maintenance, and management of servers, data and applications, including messaging and collaboration services, plus network support. By managing application updates, network security, hardware and infrastructure, Yardi Cloud Services helps clients focus on their principal real estate business. The solution includes instant business continuity and disaster recovery security with a global network of back-up data centers. Clients also have access to 24-hour support from a dedicated team.

“In meeting the unique hosting needs of the real estate industry, Yardi applies nearly 30 years of expertise in providing all aspects of IT applications and services,” said Scott Wiener, senior vice president of information technology for Yardi. “We provide a hosting environment that is secure, flexible and dynamic. Yardi hosting is compliant with Sarbanes-Oxley and undergoes stringent outside audits, such as SSAE 16 and PCI, along with internal audits. We have established best practices for the real estate industry while incorporating our clients’ policies.”

Source:http://www.marketwatch.com/story/multifamily-property-companies-benefit-from-yardi-cloud-services-2012-01-17

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Cloud security breach inevitable as businesses underestimate security due diligence

January 10th, 2012

Expanding on my previous blog about a prediction of a major cloud computing security breach this year I have had a couple of people contact me to add their views to the debate.

With more and more IT outsourcing to the cloud this year could see hackers cybercriminals target clouds. When a business uses the cloud it is outsourcing the security to a service provider so it is essential that proper security due diligence is carried out.

In its 2012 Cyber Security Forecast, breach investigation firm Kroll says this is not happening and it believes cloud security will be more common this year.

It said: “As cloud services gain in popularity, related breach incidents will flourish. If we were meteorologists, we’d definitely be calling for overcast with a chance of storms. Companies are smartly embracing the cloud for the associated cost savings and ease of use. Unfortunately, current surveys and reports indicate that companies are underestimating the importance of security due diligence when it comes to vetting these providers. As cloud use rises in 2012, new breach incidents will highlight the challenges these services pose to forensic analysis and incident response and the matter of cloud security will finally get its due attention.”

Meanwhile lawyer Mark Lewis at Berwin Leighton Paisner believes there will be a massive focus on cybersecurity with major information leaks and major cyber-attacks in the UK and elsewhere by sovereign states.

Source:http://www.computerweekly.com/blogs/inside-outsourcing/2012/01/cloud-security-breach-inevitable-as-businesses-underestimate-security-due-diligence.html

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Is cloud computing becoming an awkward teenager that needs orchestration?

January 6th, 2012

I asked for predictions about the IT outsourcing industry earlier this week and have begun to get some responses.

Terry Walby, managing director at IPsoft, thinks 2012 will see cloud computing mature into an awkward teenager. IPsoft is a company that offers remote infrastructure management which is carried out automatically by computers using artificial intelligence.

This is what he had to say.

“If 2011 was the year of the cloud, with increasing adoption across the market, then 2012 will see the technology move into its awkward adolescent years – and like any growing solution, it will be difficult to keep under control. Critical for 2012 is that cloud services can operate within a hybrid architectural environment, and deliver truly enterprise-class services. To realise this, the outsourcing industry will begin to adopt a cloud orchestration approach.

Cloud orchestration requires the deployment of tools and processes which can operate across the multiple methods of provision – and providers – in a typical hybrid environment. At the heart of an orchestration approach is an automated service which can affect the actions required in cloud management. For example, monitoring usage, scaling and provisioning; managing events and triggering actions such as approval processes. To be an effective orchestrator, the service needs to be able to operate in a consistent fashion across the myriad of cloud providers and traditional fixed architectures which exist – and therefore must be a service disaggregated from the underlying provision of cloud infrastructure in order to manage services consistently across multiple cloud and physical environments.”

Source:http://www.computerweekly.com/blogs/inside-outsourcing/2012/01/is-cloud-computing-becoming-an-awkward-teenager-that-needs-orchestration.html

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