Posts Tagged ‘contract’

Indian Ministry of Finance signs outsourcing contract with Wipro

March 10th, 2010

The Financial Intelligence Unit India, part of the Indian Government’s Ministry of Finance, has signed an IT outsourcing contract with Wipro Infotech. The project is due to be completed in 24 months with a further service period of 36 months.

As part of the deal, Wipro will manage the Unit’s IT in a bid to enhance the efficiency and effectiveness of its collection, analysis and dissemination of financial information and highlights the Government’s intentions to use technology to bring efficiency into analysis of data.

Mr Arun Goyal, director of Financial Intelligence Unit India, said: “We are keen on timely implementation of the Project as it will significantly enhance capabilities to collect financial information from various reporting entities, analyse it and disseminate actionable information to various law enforcement and intelligence agencies.”

Source:http://www.sourcingfocus.com/index.php/site/newsitem/2212/

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DirectPointe and Concierge Communications sign strategic contract to connect businesses of all sizes with managed and outsourced IT solutions

March 3rd, 2010

DirectPointe, Inc., a U.S.-based managed
IT outsourcing services provider, today announced an agreement with its first
master agent, Concierge Communications. The companies will work together to
offer businesses a full suite of IT outsourcing tools and managed IT services to
help manage their computing infrastructure in a more efficient and controlled
manner.

“DirectPointe has a history of developing strong partnerships by providing
quality customer service and convenience,” said Dan Atkinson, VP of Marketing &
Alliances. “As a leader in the managed IT services industry, it is important for
us to deploy these types of partner programs so we can service customers with
unique IT outsourcing needs. We are pleased to have such a prominent and
well-respected master agent partner representing DirectPointe. Working closely
with Concierge Communications will allow us to promote and provide more holistic
outsourced IT solutions to the Concierge dealer network.”

DirectPointe will support Concierge Communications and its agents with a
combined effort through DirectPointe’s sales team.

“We’re excited to add DirectPointe’s products and services to our portfolio
along with their nine-year track record,” said Clark Atwood, Vice President of
Concierge Communications. “Their managed IT services and data products will
complement our success in managed voice services. Companies are looking to do
more with less in 2010, and they desire to remove many of the technical
management headaches and skyrocketing costs associated with technology.
DirectPointe rounds out our service offerings for managed voice and network
services and hosted services. Their model allows us to offer managed desktop
services, LAN services, virtualization services and much more.”

Highlights of the master agent program include generous commissions for the life
of the customer, DirectPointe sales and marketing resources, the ability to add
new offerings without an upfront investment, and the ability to increase
bandwidth needs for existing clients. The true benefit of this master partner
relationship is the ability to offer IT services to customers with one reliable
source to manage all of their IT needs on a continual basis and for one
predictable monthly fee.

Source:http://www.itnewsonline.com/showprnstory.php?storyid=90983

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NII Holdings appoints HP in ITO contract

February 26th, 2010

Mobile communication services provider NII Holdings has signed an IT outsourcing deal with HP Enterprise Services.

Under the agreement the outsourcing service provider will manage NII’s IT applications and technology infrastructure support services throughout Latin America and its headquarters in the US.

Technology giant, HP aims to standardise processes, consolidate technology infrastructure support services and employ new technology to assist NII’s customer offering.

It will also provide applications development, management and testing services that include NII’s software development processes, billing systems and applications support.

Alan Strauss, chief technology officer of NII, said: “Using the expertise of HP and the experience of our employees, we will standardise our processes and leverage the opportunities to increase our operational flexibility, improve cost efficiencies, and improve our service quality.”

Source:http://www.sourcingfocus.com/index.php/site/newsitem/2186/

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Punjab and Sind Bank signs IT outsourcing contract with Wipro

February 26th, 2010

The partnership assumes significance in view of the Punjab and Sind Bank’s objective to become a INR1000bn bank by 2011 by increasing its branch networks and services.

Through this partnership, PSB will be able to leverage technology to compete and achieve operational excellence. Wipro will be responsible for system integration, provisioning and management of Finacle core banking solution and enterprise applications. This would include management of the entire underlying IT infrastructure covering computing platforms and networking.

As part of the program, Wipro will also undertake commissioning and management of the Data Centre and the Disaster Recovery centre, and Service and Support for the Bank. The solution is expected to completely transform the bank’s IT landscape in terms of improved agility for offering innovative banking services.

Sardar GS Vedi, chairman and MD of Punjab and Sind Bank, said: “The vision of the bank is to leverage technology to achieve business transformation. We are re-engineering our IT processes and applications to deliver superior quality of service and products to accelerate business growth and achieve operational excellence. We are delighted to partner with Wipro in this journey towards business excellence, given Wipro’s track record in the BFSI segment, leadership position in India and strong IT and people processes.”

Anand Sankaran, SVP and business head of India and Middle East at Wipro, said: “Wipro’s Total Outsourcing Framework and strong programme governance will ensure the application suite and the underlying infrastructure is aligned to PSB’s business needs. Coupled with our deep domain knowledge, over two decades experience in the IT space and knowledge of global best practices, we are confident PSB will set new standards in Banking services and Customer Relationship Management in the years to come.”

Reportedly, PSB has terminated an earlier agreement with Satyam in 2009 after the troubled outsourcing firm failed to fulfil its criteria.

Source:http://www.newstatesman.com/banking-and-insurance/2010/02/bank-psb-wipro-india-punjab

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Pomeroy IT solutions hosts job fair for 30 new fulltime service desk positions in Hebron, KY

January 29th, 2010

Pomeroy IT Solutions, an information technology (”IT”) services and solutions provider, announced today that it will be hosting a job fair at its US Headquarters at 1020 Petersburg Road, Hebron, Kentucky, on Thursday, February 4, 2010, from 1:00 PM to 7:00 PM EST.

Pomeroy will be adding approximately 30 local Service Desk positions in support of a new multi-year outsourcing contract and the expansion of existing client engagements. The new positions will offer regular full-time employment, a competitive pay and benefits package and a professional work environment. Pomeroy is specifically seeking agents, process analysts and managers with Service Desk experience, Microsoft Office skills, a strong customer service orientation, and technical knowledge of IT hardware, software and related warranty programs. Technical certifications are a plus.

“We are pleased that our clients continue to count on us to perform important Service Desk support for their business operations and IT environments,” said Chris Froman, Pomeroy IT Solutions President and CEO. “In a time when many companies have hiring freezes in effect, the addition of these new positions is great for our company and our community.”

Additional information about the February 4th job fair and other Pomeroy career opportunities can be found on our website at www.Pomeroy.com under ‘News and Events.

Source:http://www.prnewswire.com/news-releases/pomeroy-it-solutions-hosts-job-fair-for-30-new-fulltime-service-desk-positions-in-hebron-ky-82916567.html

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IBM partners with Convergys for US Census BPO

January 27th, 2010

IBM has signed a business process outsourcing (BPO) contract with Convergys to provide customer service and data accuracy services for the upcoming 2010 US census, in a project that will need more than 1,500 agents.

As part of the outsourcing deal, Convergys’ contact centre agents will call citizens who have submitted incomplete or inaccurate census questionnaires to improve data accuracy.

“For government funding to be done fairly, the Bureau of the Census needs to count everyone, count them once, and count them in the right location,” said Jim Boyce, Convergys President, Global Sales and Services.

The Bureau of the Census counts all United States residents every 10 years and will mail or deliver census questionnaires to each household in March 2010.

Source:http://www.sourcingfocus.com/index.php/site/newsitem/2098/

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PaperlinX chooses Bull for data center outsourcing/consolidation contract

January 26th, 2010

European paper and signage distributor PaperlinX has decided to outsource its entire IT infrastructure to the French company Bull. As part of the agreement, Bull will consolidate the client’s currently scattered IT resources in its data center in Barnsley, UK.

PaperlinX currently houses all of its servers in 22 data centers located near or in its branch offices in 16 countries across Europe, according to a Bull statement. Using virtualization technology, Bull will shrink what is presently more than 700 physical servers down to about 80. The client’s infrastructure will be backed up at a secondary site in Netherlands.

“In an extensive pan-European organisation such as PaperlinX with customers in various industries, it is important that all business units work well together,” PaperlinX CFO Jeroen de Swart said in a statement.

“This step towards outsourcing allows us to build on a standardised infrastructure which forms a platform for the interaction between our people, businesses, customers and suppliers and supports our growth strategy.”

In addition to consolidating PaperlinX servers, Bull will centralize management of desktop computers in all of the client’s 22 branch offices. Using Citrix XenDesktop, all desktops will be managed from Netherlands.

Source:http://www.datacenterdynamics.com/ME2/dirmod.asp?sid=&nm=&type=news&mod=News&mid=9A02E3B96F2A415ABC72CB5F516B4C10&tier=3&nid=D1C133C8FFAA47A1AC9938D7ED8F26E3

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GFT Technologies sings outsourcing contract with deutche bank in spain

January 23rd, 2010

GFT Technologies AG (GFT), the Spanish subsidiary GFT IT Consulting, has strengthened its position as an IT solutions provider to the financial sector by signing a multi-year outsourcing contract of worth EURO80m with Deutsche Bank.

GFT and Deutsche Bank have been strategic partners since 2001, during which time GFT has been able to steadily expand its range of skills in the financial sector, particularly in Spain.

As part of the agreement, GFT will, amongst other things, take responsibility for applications that handle payment transactions, online banking, credit card management and securities transactions for Deutsche Bank in Spain.

Ulrich Dietz, CEO of GFT, said: “The signing of this contract is a fantastic start to the new year. It intensifies our many years of successful cooperation with Deutsche Bank and strengthens our Spanish subsidiary as a competence centre for excellent IT consultancy and application development for the financial sector. This puts GFT in the best possible position for continuing its dynamic growth on the basis of this strategic orientation.”

Wolfgang Gaertner, chief information officer at Deutsche Bank, said: “As a leading financial institution, we want to ensure excellent customer service and therefore place very high demands on the information technology and IT applications provided for this purpose. They must be reliable in operation and adaptable to the increasingly rapid innovation cycles in a flexible and cost-effective manner.”

Marika Lulay, executive board member of GFT, said: “We have gained excellent specialist knowledge in the private and corporate banking sector, which can be combined perfectly with our established technological knowledge.”

Source:http://www.cbronline.com/news/gft_technologies_sings_outsourcing_contract_with_deutche_bank_in_spain_100122

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T-Systems wins €125m IT services contract from German Aerospace Center

January 21st, 2010

T-Systems has won an IT services outsourcing contract valued €125m from German Aerospace Center. The five year contract has an option of extending for another year.

The agreed contract includes development, set-up, operation and support of computers, communication infrastructure and application systems and consulting services. The portfolio includes telephones, standardised IT workstations through to supercomputers and grid computing. T-Systems has already been supporting the German Aerospace Center’s ICT systems for the past ten years.

Hans-Joachim Popp, IT manager and chief information officer at the center, said: “We consistently source all basic IT services from external providers. This makes the German Aerospace Center a pioneer in the area of modern IT procurement for research institutions. The new invitation to tender gave us the opportunity to align the terms and conditions of the contract more closely to our changing requirements.”

Reinhard Clemens, member of the Deutsche Telekom board of management and CEO of T-Systems, said: “With our subsidiary, T-Systems Solutions for Research, we have a strong service provider for the science and research field. We are pooling the products and services of Deutsche Telekom to meet the unique requirements of the German Aerospace Center. From standard products, such as phones, to special services, such as supercomputers for calculation-intensive simulations, we deliver nationwide.”

Source:http://www.cbronline.com/news/tsystems_wins_%E2%82%AC125m_it_services_contract_from_german_aerospace_center_100120

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Barclays Won’t Renew Multimillion-Dollar Accenture Contract

January 13th, 2010

Barclays will not renew a six-year, $650 million IT outsourcing contract with Accenture when it expires in June, taking the work back in-house. However, the deal will result in only 230 of Barclays’ U.K. employees transferring back to the bank. Roughly 900 of Barclays’ UK employees involved in system development, support and maintenance transferred to the vendor when the deal was signed in 2004.

The arrangement covered application development and management of Barclays UK commercial and retail banking systems. Six years ago, Accenture was hired to improve Barclays’ resource flexibility and lower the costs associated with developing and maintaining its software applications. However, the bank recently underwent a standard process review and has determined not to renew the contract.

The decision is not out of step with the economic times; Accenture has seen outsourcing demand decrease in the first quarter of its fiscal 2010. The solution provider’s recent first-quarter results showed outsourcing bookings were lower than expected in the quarter, with clients remaining cautious about signing large multiyear contracts. Although the number of signings increased, those deals continued to decrease in size and be tighter in scope.

However, Accenture expects net revenue for the second quarter of 2010 to be in the range of $5.1 billion to $5.3 billion. The consultant saw growth in management consulting, with bookings focused on risk management, strategic sourcing and global expansion activities, as well as increasing operating efficiencies. Further, bookings grew in technology consulting as customers continue to look at consolidating data centers and virtualizing infrastructures as ways to streamline costs.

Source:http://www.crn.com/it-channel/222300567;jsessionid=IR0HBGKEEJGKRQE1GHPSKHWATMY32JVN

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L&T Infotech bags two Railways’ contracts

January 6th, 2010

L&T Infotech, which competes with larger rivals Tata Consultancy Services (TCS) and Infosys, has won new outsourcing contracts from

Indian Railways for building and deploying enterprise resource planning (ERP) solutions.

These contracts, the first among a series of over Rs 100 crore projects being planned by the Indian Railways, will help one of the most complex and largest railway systems in the world automate its freight and locomotive management systems.

L&T Infotech has won the two turnkey ERP projects for computerising the maintenance of rolling assets at Delhi and Lucknow. The Center for Railway Information System (CRIS) is the nodal agency co-ordinating these projects.

These new contracts will help the L&T arm to establish a track record in implementing government projects. This is a key criteria to be successful in the government sector, where well-entrenched players such as TCS, Wipro and HCL Infosystems are present.

Source:http://economictimes.indiatimes.com/ITeS/LT-Infotech-bags-two-Railways-contracts/articleshow/5414783.cms

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Interserve wins 200m HSBC outsourcing contract

December 1st, 2009

Services and maintenance group, Interserve has won a 200m facilities management contract with HSBC.

During the three-year agreement, which has a potential two-year extension, Interserve will from the beginning of this month deliver facilities services at over 1,600 retail and 120 office sites across the UK, Channel Islands and the Isle of Man.

In a short timescale Interserve has undertaken a complex handover including the transfer, under TUPE regulations, of over 2,000 staff from a variety of incumbent suppliers and from HSBC itself.

This is one of the largest such contracts in the UK and in total Interserve will manage facilities over an area of 720,000 square metres.

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HCL Technologies Gets Outsourcing Order Worth $200 Million

November 23rd, 2009

HCL Technologies Ltd., one of India’s top five software exporters, said Monday it has received an outsourcing order worth $200 million from the UK’s Equitable Life Assurance Society for processing and support activities.

The contract, which will start in March 2011, will be executed through HCL IBS, a UK-based life and pensions insurance administration business unit of HCL Technologies, the Indian company said in a statement.

The outsourcing contract could help Equitable Life reduce its provision for future costs by more GBP100 million, the statement said.

Source:http://online.wsj.com/article/SB125897318886660337.html?mod=googlenews_wsj

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Samlink Signs 55 Million Euro Strategic Outsourcing Contract With IBM

November 16th, 2009

IBM today announced that it has signed a seven-year, 55 million Euro strategic outsourcing agreement with Samlink Ltd, a leading Finnish IT banking services provider. Under the agreement, IBM will manage Samlink’s infrastructure services across its data center environment, enabling Samlink to focus on core infrastructure technology (IT) banking service activities while benefiting from new IBM services technologies.

IBM will develop and maintain Samlink’s IT infrastructure, including mainframe, middleware software, server and storage management services. IBM’s next generation services platform provides flexibility for clients to transform and meet the emerging requirements of green IT. IBM will assist Samlink in generating cost efficiencies, while providing improved business flexibility, reliability, availability and security. IBM will provide Samlink with industry-leading service delivery and management processes, tools and expertise.

“We provide IT and product development services for our clients in the Finnish financial industry. To be successful, our clients need high-quality and cost-efficient services. The partnership with IBM will enable us to raise our services to the next level,” said Heikki Sirve, Chief Executive Officer of Samlink.

“The new outsourcing services contract is designed to help Samlink achieve greater efficiency in their operations by deploying solutions that optimize their IT infrastructure and reduce costs. We will extend beyond current services and focus on providing outsourcing services that enhance the business value of Samlink,” said Country General Manager Johan Sandell, IBM Finland.

The contract was signed in November 2009.

Source:http://www.prnewswire.com/news-releases/samlink-signs-55-million-euro-strategic-outsourcing-contract-with-ibm-70173112.html

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Satyam, Saab in $300 mn outsourcing contract

November 4th, 2009

In a bid to expand the customer base, Mahindra Satyam, earlier known as Satyam Computer Services Ltd., on Tuesday said it is planning to tie up with Saab, a military defence and civil security solutions provider, to develop its India operations. Saab’s outsourcing contract to Satyam is estimated to be between $300-$400 million and is one of the largest customer wins in the recent past.

“This collaboration is a strategic step towards synergizing Satyam’s unique strengths in mission critical systems, ERP, engineering services, avionics and integration and Mahindra’s Systech’s manufacturing capabilities and engineering excellence,” said Anand Mahindra, Vice CMD, Mahindra Group.

The contract would also cover areas such as homeland security where focus is planned for end-to-end security solutions. “We view this relationshipa with Mahindra Satyam as a strategic meeting of two highly skilled teams believing in techincal and engineering excellence,” said Ake Svensson, President & CEO, Saab.

According to the initiative, Satyam and Saab will jointly address the Battlefield Management System (BMS) — which is field proven and deployed across many countries — for the Indian Army.

Source:http://finance.expressbuzz.com/edition/finance/story.aspx?Title=Satyam,+Saab+in+$300+mn++outsourcing+contract&artid=u0nRDfWPYNU=&SectionID=XT7e3Zkr/lw=&MainSectionID=XT7e3Zkr/lw=&SEO=Mahindra+Satyam&SectionName=HFdYSiSIflu29kcfsoAfeg==

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