Posts Tagged ‘contract’

CSC signs major five year IT services contract extension with UTC

March 19th, 2010

CSC (CSC 54.44, +0.06, +0.11%) today announced a five-year extension to its global information technology (IT) outsourcing agreement with United Technologies Corporation (UTX 72.39, -0.11, -0.15%) . The extension adds over $1.5 billion in value to the existing contract, which now runs until December 2019. The extension also provides CSC with the immediate opportunity to expand into new geographies with a potential new business value of an additional $300 million.

Under the extension, CSC will continue to provide IT infrastructure support for UTC in 22 countries, supporting 110,000 desktops as well as UTC’s server and mainframe requirements. These services have resulted in continued cost reductions over the course of the partnership, while delivering high quality IT services to UTC’s businesses.

“CSC has demonstrated the technology service capabilities needed to address our requirements, especially in our aerospace and commercial marketplaces around the world,” said Nancy Davis, UTC Vice President and Chief Information Officer. “We continue to rely on CSC to support the growth of our global businesses.”

“CSC is honored to extend our long-term strategic relationship with UTC and to be given the opportunity to expand our scope in many new geographies,” said Russ Owen, President of CSC’s Managed Services Sector. “This extension demonstrates the value that our IT outsourcing services provide to our clients and reflects our continued commitment to provide UTC the most innovative, high quality and cost-effective services available in the market.”

The original contract was awarded to CSC in 1999 for IT infrastructure and applications services for approximately 50,000 desktops in North America. Since then, the partnership has continued to expand globally. CSC currently supports 110,000 desktops in 22 countries.

Source:http://www.marketwatch.com/story/csc-signs-major-five-year-it-services-contract-extension-with-utc-2010-03-18?reflink=MW_news_stmp

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Malaysia Airlines sign TATA in IT contract

March 17th, 2010

Malaysia Airlines seals outsourcing deal with TATA Consultancy Services

Under the five-year agreement, Indian consultancy TATA will provide the Malaysian Airline with IT services.

In a statement, the company announced the partnership was part of its wider strategic IT outsourcing programme designed to transform the airline’s IT operations, in hope of delivering seamless internal customer experience.

“One of the key initiatives is fine-tuning our IT outsourcing strategy to deliver the required business results at lower cost,” said the airline’s chief information officer, Faridah Abdul Rahman.

Source:http://www.sourcingfocus.com/index.php/site/newsitem/2230/

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Indian Ministry of Finance signs outsourcing contract with Wipro

March 10th, 2010

The Financial Intelligence Unit India, part of the Indian Government’s Ministry of Finance, has signed an IT outsourcing contract with Wipro Infotech. The project is due to be completed in 24 months with a further service period of 36 months.

As part of the deal, Wipro will manage the Unit’s IT in a bid to enhance the efficiency and effectiveness of its collection, analysis and dissemination of financial information and highlights the Government’s intentions to use technology to bring efficiency into analysis of data.

Mr Arun Goyal, director of Financial Intelligence Unit India, said: “We are keen on timely implementation of the Project as it will significantly enhance capabilities to collect financial information from various reporting entities, analyse it and disseminate actionable information to various law enforcement and intelligence agencies.”

Source:http://www.sourcingfocus.com/index.php/site/newsitem/2212/

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DirectPointe and Concierge Communications sign strategic contract to connect businesses of all sizes with managed and outsourced IT solutions

March 3rd, 2010

DirectPointe, Inc., a U.S.-based managed
IT outsourcing services provider, today announced an agreement with its first
master agent, Concierge Communications. The companies will work together to
offer businesses a full suite of IT outsourcing tools and managed IT services to
help manage their computing infrastructure in a more efficient and controlled
manner.

“DirectPointe has a history of developing strong partnerships by providing
quality customer service and convenience,” said Dan Atkinson, VP of Marketing &
Alliances. “As a leader in the managed IT services industry, it is important for
us to deploy these types of partner programs so we can service customers with
unique IT outsourcing needs. We are pleased to have such a prominent and
well-respected master agent partner representing DirectPointe. Working closely
with Concierge Communications will allow us to promote and provide more holistic
outsourced IT solutions to the Concierge dealer network.”

DirectPointe will support Concierge Communications and its agents with a
combined effort through DirectPointe’s sales team.

“We’re excited to add DirectPointe’s products and services to our portfolio
along with their nine-year track record,” said Clark Atwood, Vice President of
Concierge Communications. “Their managed IT services and data products will
complement our success in managed voice services. Companies are looking to do
more with less in 2010, and they desire to remove many of the technical
management headaches and skyrocketing costs associated with technology.
DirectPointe rounds out our service offerings for managed voice and network
services and hosted services. Their model allows us to offer managed desktop
services, LAN services, virtualization services and much more.”

Highlights of the master agent program include generous commissions for the life
of the customer, DirectPointe sales and marketing resources, the ability to add
new offerings without an upfront investment, and the ability to increase
bandwidth needs for existing clients. The true benefit of this master partner
relationship is the ability to offer IT services to customers with one reliable
source to manage all of their IT needs on a continual basis and for one
predictable monthly fee.

Source:http://www.itnewsonline.com/showprnstory.php?storyid=90983

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NII Holdings appoints HP in ITO contract

February 26th, 2010

Mobile communication services provider NII Holdings has signed an IT outsourcing deal with HP Enterprise Services.

Under the agreement the outsourcing service provider will manage NII’s IT applications and technology infrastructure support services throughout Latin America and its headquarters in the US.

Technology giant, HP aims to standardise processes, consolidate technology infrastructure support services and employ new technology to assist NII’s customer offering.

It will also provide applications development, management and testing services that include NII’s software development processes, billing systems and applications support.

Alan Strauss, chief technology officer of NII, said: “Using the expertise of HP and the experience of our employees, we will standardise our processes and leverage the opportunities to increase our operational flexibility, improve cost efficiencies, and improve our service quality.”

Source:http://www.sourcingfocus.com/index.php/site/newsitem/2186/

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Punjab and Sind Bank signs IT outsourcing contract with Wipro

February 26th, 2010

The partnership assumes significance in view of the Punjab and Sind Bank’s objective to become a INR1000bn bank by 2011 by increasing its branch networks and services.

Through this partnership, PSB will be able to leverage technology to compete and achieve operational excellence. Wipro will be responsible for system integration, provisioning and management of Finacle core banking solution and enterprise applications. This would include management of the entire underlying IT infrastructure covering computing platforms and networking.

As part of the program, Wipro will also undertake commissioning and management of the Data Centre and the Disaster Recovery centre, and Service and Support for the Bank. The solution is expected to completely transform the bank’s IT landscape in terms of improved agility for offering innovative banking services.

Sardar GS Vedi, chairman and MD of Punjab and Sind Bank, said: “The vision of the bank is to leverage technology to achieve business transformation. We are re-engineering our IT processes and applications to deliver superior quality of service and products to accelerate business growth and achieve operational excellence. We are delighted to partner with Wipro in this journey towards business excellence, given Wipro’s track record in the BFSI segment, leadership position in India and strong IT and people processes.”

Anand Sankaran, SVP and business head of India and Middle East at Wipro, said: “Wipro’s Total Outsourcing Framework and strong programme governance will ensure the application suite and the underlying infrastructure is aligned to PSB’s business needs. Coupled with our deep domain knowledge, over two decades experience in the IT space and knowledge of global best practices, we are confident PSB will set new standards in Banking services and Customer Relationship Management in the years to come.”

Reportedly, PSB has terminated an earlier agreement with Satyam in 2009 after the troubled outsourcing firm failed to fulfil its criteria.

Source:http://www.newstatesman.com/banking-and-insurance/2010/02/bank-psb-wipro-india-punjab

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Pomeroy IT solutions hosts job fair for 30 new fulltime service desk positions in Hebron, KY

January 29th, 2010

Pomeroy IT Solutions, an information technology (”IT”) services and solutions provider, announced today that it will be hosting a job fair at its US Headquarters at 1020 Petersburg Road, Hebron, Kentucky, on Thursday, February 4, 2010, from 1:00 PM to 7:00 PM EST.

Pomeroy will be adding approximately 30 local Service Desk positions in support of a new multi-year outsourcing contract and the expansion of existing client engagements. The new positions will offer regular full-time employment, a competitive pay and benefits package and a professional work environment. Pomeroy is specifically seeking agents, process analysts and managers with Service Desk experience, Microsoft Office skills, a strong customer service orientation, and technical knowledge of IT hardware, software and related warranty programs. Technical certifications are a plus.

“We are pleased that our clients continue to count on us to perform important Service Desk support for their business operations and IT environments,” said Chris Froman, Pomeroy IT Solutions President and CEO. “In a time when many companies have hiring freezes in effect, the addition of these new positions is great for our company and our community.”

Additional information about the February 4th job fair and other Pomeroy career opportunities can be found on our website at www.Pomeroy.com under ‘News and Events.

Source:http://www.prnewswire.com/news-releases/pomeroy-it-solutions-hosts-job-fair-for-30-new-fulltime-service-desk-positions-in-hebron-ky-82916567.html

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