Posts Tagged ‘Contracts’

Outsourcing Clients Want Innovation, But Can They Get It With Shorter Contracts

September 16th, 2010

Earlier this year I wrote about companies restructuring their outsourcing contracts to seek more flexibility from their suppliers, a trend spotlighted by TPI in its Index of the Outsourcing Industry for 2010’s first quarter.

The trend appears to be continuing, with companies looking to shorten their outsourcing agreements. S. Gopalakrishnan, CEO of Indian outsourcing giant Infosys Technologies, said in an interview this week that Infosys clients are “cutting large contracts into smaller contracts” and “are willing to commit only for the short term.”

While reports in some Indian publications, including this one from The Economic Times, put some of the blame on political rhetoric over outsourcing, the bigger story appears to be the still-shaky economy. Martha Bejar, president of global sales and operations for Wipro Ltd., another Indian outsourcing provider, says anemic budgets are making the company’s customers more cautious.

However, Bejar says, companies are more interested in transformational projects rather than just those designed to wring more efficiency out of their existing processes. She says:
It’s not only about cost. It’s about innovation.
Indian companies have been insisting for some time now that their customers are more interested in innovation. A little over a year ago, Sudhakar Ram, chairman and managing director of Mastek Ltd., told The Wall Street Journal outsourcing models that emphasize innovation will be a “third wave” for service providers.

Bill Fowler, principal consultant for Compass Management Consulting, tapped an increased emphasis on innovation as one of 12 trends shaping the outsourcing market, telling me more clients are asking their providers to help them identify inefficiencies within the client organization’s internal environment that contribute to high costs and offer ideas for how those inefficiencies can be addressed.

Source:-http://www.itbusinessedge.com/cm/blogs/all/outsourcing-clients-want-innovation-but-can-they-get-it-with-shorter-contracts/?cs=43306

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

TCS unit eyes contracts

September 4th, 2010

Diligenta Ltd., a unit of Tata Consultancy Services Ltd., has been approached by two prospective clients for outsourcing contracts worth more than £100 million each, a senior executive said.

“In the next 6 to 18 months I would suspect there will be something,” Diligenta Chairman Phiroz Vandrevala said in a recent interview.

He didn’t specify the likely deal value, but replied in the affirmative when asked if the contracts could be upwards of £100 million each.

Mr. Vandrevala, who is also an executive director at TCS, clarified that no request for proposals have been issued yet by the two prospective clients.

Peterborough-based Diligenta is Tata Consultancy’s U.K. life insurance and pension outsourcing unit. It was formed after the Indian company received a £486 million outsourcing contract in 2005 from Pearl Group–now called the Phoenix Group–which included taking over the closed-book life and pensions operations of the U.K. firm.

Closed-book insurance policies have no new policy sales except for contractually allowed increases.

Wednesday, TCS, India’s largest software exporter by sales, said Diligenta received two orders from Phoenix Group and Old Mutual International, a unit of Old Mutual PLC, together worth £250 million until 2018.

The deal with Old Mutual will help Diligenta service life insurance policies as they are sold, or called open-book, by insurance firms, Mr. Vandrevala said.

Servicing open-book policies is considered more profitable as premiums can be increased annually and top-up cover can be issued during the life of the policy.

Tata Consultancy has been trying to use automation to reduce costs and seek other insurance and pension clients to improve productivity, Mr. Vandrevala said.

The Indian IT major is also looking to license its financial services and core banking solution–TCS BaNCS–to three-four European clients in the next 12 months as part of a “large transformational IT deal,” he said, without elaborating.

Diligenta will also look to get more deals from the U.K. government departments dealing with pensions and insurance, Mr. Vandrevala said.

He feels the U.K. government isn’t likely to legislate any curbs on outsourcing or even offshoring.

“The U.K. government very clearly understands and realizes that for the economy to grow, inward investment is a question of their survival,” he said. “I do not believe they will do anything to upset their applecart in any form or manner.”

Source:http://online.wsj.com/article/SB10001424052748703946504575468890636504862.html

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

IT services contracts quarterly analysis, Q1 2010

June 28th, 2010

The global economic crisis had a major impact on outsourcing activity last year, with 2009 ranking as one of the worst for IT services contract signings since Ovum began collecting data in 2000. Data gathered in the first quarter of 2010 suggests that while there are reasons for cautious optimism, the slump is not yet over. The number of deals tracked by Ovum’s IT Services Contracts Analytics in the three months to the end of March fell to its lowest level since 2007, while quarterly total contract value (TCV) was only boosted by a handful of major public-sector awards. The overall IT services market remains overly reliant on central-government clients in the US and UK, with a notable lack of activity in key vertical markets such as financial services.

Source:http://it.tmcnet.com/news/2010/06/28/4873076.htm

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

“IT Services Contracts Quarterly Analysis, Q4 2009″ Published

March 20th, 2010

An analyst-based report on the contracts signed in the previous quarter, with graphical representation of key activity. The analysis will cover any significant deals and compare activities to the previous 12 months.

Scope

* Covers global markets, including North America, EMEA and the emerging markets in APAC and Latin America
* Covers all deal types in all IT services domains, including

infrastructure, applications and BPO

Highlights

The IT Services Contracts Quarterly Analysis for Q4 2009 looks at the current state of the outsourcing market, with particular focus on the private sector.

Using Datamonitor’s unique IT Services Contracts Analytics tool, it also identifies the outsourcing hot-spots and highlights which vendors are thriving in the current market.

Reasons to Purchase

* Track major deals among your competitors and plan your strategy accordingly
* Understand which deals are set to expire, and when
* Analyze trends by IT services domain and by client industry and country

For more information or to purchase this report, go to:
- www.fastmr.com/prod/50965_it_services_contracts_quarterly_analys ..

Report Table of Contents:

DATAMONITOR VIEW 1
Catalyst 1
Summary 1
ANALYSIS 2
BPO Market Returns 6
Indian and Chinese Markets Emerging 6
CSC leads signings 7
APPENDIX 9
Ask the analyst 9
Datamonitor consulting 9
Disclaimer 9
List of Tables
Table 1: Contracts Recorded Over the Last Five Quarters 4
Table 2: Contracts Announced Over Last Five Quarters (Excl. Public Sector and Defence Deals) 5
Table 3: 20 Largest Private Sector Deals Announced in Q4 2009 8
List of Figures
Figure 1: Aggregate TCV of contracts signed 2000-2009 (est.) 2
Figure 2: Number of contracts signed 2000-2009 3
Figure 3: Private Sector Megadeals Announced 2004-2009 3
Figure 4: Number and TCV of contracts recorded over last five quarters 4
Figure 5: Split of Total Contract Value by Industry Over Last Five Quarters 5
Figure 6: Breakdown of Private Sector Contracts by Geography, Q4 2009 6
Figure 7: Breakdown of Private Contracts by Vendor, Q1 2009 7

Source:http://www.pr-inside.com/it-services-contracts-quarterly-analysis-r1786541.htm

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Wipro bags 10 yr contract from PSB worth Rs 100cr

February 24th, 2010

Wipro has bagged a 10 year contract from Punjab & Sind Bank (PSB). In an interview with CNBC-TV18, Anand Sankaran, Senior VP and Head India & Middle East Business of Wipro said the contract value is upwards of Rs 100 crore.

Q: Is this a core banking solution or have you got a contract to maintain systems? Could you give us an indication of the contract ramps up or has an equal amount over a period of time and what amount could be?

A: It is total outsourcing contract for core banking operations of the bank. Besides the core banking operations we would also be implementing a whole lot of other applications—12 different applications. We would be also responsible for the underlying computing storage and network infrastructure, including commissioning and management of the entire data center and the data recovery system.

This is the 10 year contract. The first phase is basically implementation and roll out of the core banking application. We expect to rollout the pilot branches in the first six-months and expect to complete the entire rollout of 500 branches in the next couple of years.

Q: How much money is this contract worth?

A: This is a 10 year contract and it has a value upwards of Rs 100 crore.

Q: How are the margins comparable to it and what are the margins you make in the fist place and how are they comparable to their offshore margins?

A: This would be inline with our Wipro Infotech operating margins.

Q: Generally, are you expecting that the Indian banking space or the BFSI space domestically is and is likely to yield more order now than it has done in the past and it appears to have come out of the turmoil looking shipshape compared to the BFSIs elsewhere?

A: We are out of the slowdown, if you will, which we saw in Q4 of the last calendar year going into the second quarter of the last calendar year. We saw recovery happening from the Q3 of last year and since then we have seen not only banking but also other freight segments in India as well as globally seeing an uptick in consumption of technology.

Source:http://www.moneycontrol.com/news/business/wipro-bags-10-yr-contractpsb-worth-rs-100cr_443504.html

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Senior official criticises Government’s ‘perverse’ IT spending culture

February 13th, 2010

Phil Pavitt, the chief information officer at HM Revenue and Customs, said Labour’s multi-billion pound computer deals had grown out of control.

In an unusual intervention by a government official, he appeared to agree with a Conservative plan for a £100 million cap on the price of state IT contracts.

And he claimed that senior civil servants are warned they will be thrown out of a secret “club” of powerful Whitehall officials if they try to save public money.

Mr Pavitt’s comments came during a discussion about the largest state IT systems at a conference in Westminster for public sector managers and private contractors.

“It’s time as an industry … we began to reduce dramatically those programmes to sizes that can be understood, swallowed and delivered,” he said.

The Conservatives have said that if they win the next election, the Government would “never again” sign another IT deal for more than £100 million.

Mr Pavitt suggested that even this was too much. “£100 million is never £100 million,” he said.

“In an £100 million programme people forget why they started and the people responsible at the outset are rarely there at the end. All major changes should become medium changes.”

Mr Pavitt also said that after starting his job last September, he was visited by senior officials from the Office of Government Commerce (OGC), the Treasury’s spending watchdog.

“They mentioned I am in the top purchasing club,” Mr Pavitt said. “That means you have tremendous influence on buying power, buying ideas and management.

“I said: ‘If I reduce costs by 50 per cent, what happens?’, ‘Well, you leave the club,’ I was told.

“So here I am relieved of my ability to influence government’s ability to purchase if I am clever and do my job. It’s one of the most perverse things that I’ve heard.”

The Tories described Mr Pavitt’s comments as “an appalling exposé showing the spendaholic culture at the heart of Government”.

Philip Hammond, the shadow chief secretary to the Treasury, said: “For 13 years, spending has ballooned with no regard to value for taxpayers’ money.

“Britain needs a change of Government to tackle this culture of waste and inefficiency.”

Mr Pavitt is in charge of overseeing HMRC’s Aspire computer system, which is contracted to Capgemini, BT and Fujitsu.

It was originally meant to cost the public £2.6 billion. Its total price has since grown to an estimated £9.75 billion, making it the Government’s largest IT outsourcing deal.

A series of high-profile IT contracts – including in the NHS, Ministry of Justice and Ministry of Defence – have gone billions of pounds over budget under the Labour government.

A study last year found that the biggest computer projects under Labour had run up a combined cost of £18.6 billion more than originally stated.

Mr Pavitt said that his department was often “paying twice” to get jobs done because the computer deal was so complex that contractors’ responsibilities were unclear.

“We have a complication where the role of who does what after a number of years of being outsourced is complex and it does blur,” he said.

An HMRC spokesman later issued a clarification from Mr Pavitt in which he insisted he was not “at odds” with the OGC.

The spokesman said: “The context is that Phil is fairly new to IT. He came in last year.”

He added: “The idea that you have to spend high in order to get the most benefit misses the point.

“It is collective buying power that delivers more for less within tighter spending constraints. Our priority is always to get best value for money for the taxpayer.”

Source:http://www.telegraph.co.uk/news/newstopics/politics/7221784/Senior-official-criticises-Governments-perverse-IT-spending-culture.html

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Zanett Signs Contracts in Fourth Quarter Totaling $13.7 Million

January 21st, 2010

Zanett, Inc., a consulting firm specializing in business process outsourcing, IT enabled services and information technology serving Fortune 500 corporations and mid-market organizations, in Healthcare, Life Sciences, Manufacturing & Distribution, Retail, Gaming and Hospitality and State and Local Government, announced it has signed 99 new contracts during the fourth quarter worth approximately $13.7 million.

According to Zanett, highlights of fourth quarter activity include:

– two contracts worth a total of $3.1 million with two major hospitals and healthcare providers.

– a $1.7 million agreement with an international airport which ranks in the top 10 in the world in total amount of cargo and accommodates annually more than 4 million passengers.

– a $1.2 million agreement with a clinical research organization involved in the biopharmaceutical industry.

– a $1.1 million agreement with a state owned electric and water utility and one of the nation’s largest power producers.

“Although our overall performance in 2009 was not up to our standards, we used the economic downturn to fine tune our focus and reposition our industry expertise in several sectors, including healthcare, life sciences, manufacturing and distribution, retail, gaming and hospitality, and state and local government, which we believe will be winners in 2010,” said Dennis Harkins, President and CFO of Zanett. “As a tell-tale sign, we believe that the fourth quarter contract activity is an indication of the investments we made during 2009. We further believe that these investments, particularly in the healthcare practice, will impact our operations in 2010.”

As part of Zanett’s continued focus on healthcare the company said it will be presenting at the Healthcare Information and Management Systems Society (HIMSS) conference in late February. HIMSS is the healthcare industry’s membership organization focused on providing global leadership for the use of healthcare information technology and management systems for the betterment of healthcare.

Source:http://www.tradingmarkets.com/news/stock-alert/zaned_zanett-signs-contracts-in-fourth-quarter-totaling-13-7-million-716892.html

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks
Get Adobe Flash playerPlugin by wpburn.com wordpress themes