Posts Tagged ‘Deal’

Etisalat partners Huawei on Ink Outsourcing Deal

January 3rd, 2014

A partnership that will see Etisalat improved its information technology, telecommunications services offering has been sealed with Chinese equipment manufacturing company, Huawei.

Under the arrangement, Huawei will be responsible for the operational management of Etisalat Nigeria’s IT services across technical infrastructure, application management and user support.

However, the business planning, architecture and governance shall still be retained by Etisalat Nigeria.

Currently, Etisalat has over 15 million subscribers and invested about $1.2 billion in various network upgrades in 2013.

Announcing the outsourcing partnership, Matthew Willsher, Acting Chief Executive Officer of Etisalat Nigeria,  said the decision to outsource aspects of the company’s IT function follows the adoption of a new model, which is effectively aligned with the corporate vision of creating more value for customers by improving quality, reducing costs, embedding innovation, and increasing the speed of delivery.

“At Etisalat, we are dedicated to providing innovative and best quality telecommunications services to our customers. Outsourcing our IT services to Huawei is part of the fulfillment of our promise to continuously deliver excellent communication experiences to our customers at all times,” said Willsher.

He added that the outsourcing arrangement would in no way lead to the lay-off of IT staff as is often feared under such circumstances.

“Our overall aim is to improve efficiencies, leverage capabilities and improve training and development for our employees. About 75 per cent of the current IT staff will be transferred to Huawei with comparable terms of employment and compensation, so that no one will be worse off’’, Willsher explained.


Central Bank of India strikes 5 yr deal with Wipro

September 2nd, 2010

Central Bank of India, one of the largest Public Sector Banks in India and IT major Wipro, today announced a 5 year total outsourcing agreement to provide state-of-the-art, technology-driven, core banking solution for seven sponsored Regional Rural banks. One of them Uttar Bihar Gramin Bank is the biggest RRB in India and has a large presence in Bihar.

The engagement is of vital importance to Central Bank of India in order to achieve its, objective of financial inclusion and bringing low cost and efficient banking services to the rural masses. The Centralized Core Banking Project is expected to facilitate efficient internal operations for the seven Regional Rural Banks.It is also expected to provide the competitive edge by enabling regional rural banks offer innovative products and services at optimum costs.

Speaking about the engagement, S Sridhar, chairman and managing director (CMD) said,“The rural customer of the RRB will receive superior customer experience from the RRB, and fast efficient systems will enable alignment with (Q,N,C,F)* the shared business vision of Central Bank of India and the Regional Rural Banks sponsored by the Bank.“Shares of Wipro gained Rs 3.5, or 0.88%, to settle at Rs 403.30. The total volume of shares traded was 114,214 at the BSE .


IBM Daksh, Aegis, 24/7 Customer eye $500-mn deal

August 24th, 2010

Business process outsourcing firms IBM Daksh, 24/7 Customer and Essar Group’s Aegis are eyeing an outsourcing deal worth $500 million (around Rs 2,330 crore) in West Asia and Africa.

The deal from a leading telecom player in West Asia and Africa will cover the firms entire BPO lifecycle, including managing its call centre, billing process, auditing and training, among others.

The telecom player with about a 25-million user base has presence in Kuwait, Indonesia, Malaysia, Turkey and South Africa.
When contacted, an IBM spokesperson refused to comment on the issue. “We do not comment on market speculations,” said a spokesperson from Aegis.

The deal is expected to be finalised by the end of this month and will be one of the largest in the telecom sector in recent times. While the telecom segment has bore the brunt of the recession, analysts are of the view that they have been big IT spenders and will continue to be so.

“If you look at the Middle East and African telecom players, very few have opted for outsourcing their non-core activity. Besides, IT spends among the telecom players will continue to grow in the coming years. Moreover, if you look at the revenue growth of some of the leading global players, it was hardly impacted during the slowdown, especially in the consumer market segment,” said Alok Shende, principal analyst, Ascentius Consulting.

After banking financial services and insurance (BFSI), telecom along with Hi-Tech is the second largest vertical for Indian IT/ITeS players, accounting for 22 per cent of BPO exports in FY2010, said the Nasscom Strategic review 2010.

Last year, despite the industry being laggard in its growth, the total contract value from the telecom (including media) sector touched $7 billion in the second half of 2009 — an increase of 23 per cent from $5.7 billion in the first half of 2009.


BPO deal to drive financial change

July 5th, 2010

HP Enterprise Services has signed a seven-year outsourcing agreement with Smith & Nephew, the medical devices specialist. The deal is for finance and administration business process outsourcing services agreement that will support the finance transformation by improving productivity, enhancing quality and providing increased operating flexibility.

HP will provide multi-national finance and administration services to Smith & Nephew’s operations in Europe, enabling continued business expansion and increased focus on core activities.

David Trollope, Smith & Nephew’s senior VP for global financial systems, said the firm aims t streamline our processes and trim costs. “HP brings a strong track record in managing global finance and administrative processes with a collaborative style that suits our way of working.”

HP will provide BPO services from the HP Best Shore delivery centres in Poland and India, using automated and standardised processes to provide Smith & Nephew with flexible and rapidly scalable service delivery.

Danila Meirlaen, HP’s VP of BPO in EMEA, notes: “HP will work to provide a smooth transition to the new operating model and we look forward to helping Smith & Nephew establish a market-leading finance function in Europe.”

HP Enterprise Services founded the healthcare IT services industry over 40 years ago. It’s global healthcare experience spans payer, provider, government and life science communities.


BPO sector upbeat as Ken-Tech Data clinches new deal

July 5th, 2010

Kenyan business process outsourcing firm Ken-Tech Data has signed a Sh22.5 million deal with an American company.
The, deal brokered by Samasource Inc, a non-profit organisation, will see Ken-Tech handle non-core functions of the US company for six months.

“We are delighted with this new deal, being one of the largest deals clinched by a business process outsourcing firm in recent times. It shows positive steps the relatively new industry is making on the international front,” said Munjal Shah, Ken-Tech Data director.

The contract will involve data entry and web information verification before being entered onto the client’s website, with industry experts saying that it will give Ken Tech exposure and build the company’s credibility among clients who would like to outsource their services to local BPO operators.

Ken-Tech is among the top three BPO operators in the country in terms of the amount of work they can handle.
The company has started the process on recruiting 80 new employees who will join its current workforce of 110.
While attributing the milestone to improved infrastructure, Mr Shah said that local BPOs stand a good chance of outshining established destinations in Asia and South America.

“We expect more growth in the industry immediately the government moves forward in effecting data protection law and impressing on internet service providers the need to lower prices,” he said. “Internet costs need to be lower than what is being offered now,” he added.

The price of internet connectivity is between $400 and $600 from the previous satellite charges of $4,500 per month per megabyte.

A study conducted by international consulting firm McKinsey and Company a year ago indicated the sector has the potential to generate Sh45 billion ($600 million) and 20,000 direct jobs by 2014.

Compared to other destinations, analysts said Kenya’s offer in terms of knowledgeable work force in both software development and data entry services keeps her above the competition.

Seal big contracts

Gilda Odera, the chairperson BPO, said the deal proves that it is easier for local firms to seal big contracts by collaborating with established firms abroad than to go it alone abroad.

“Collaborating with established organisations is the way to go. It’s all about credibility and once the client has been convinced by a company they are familiar with it breaks all the walls,” said Ms Odera.

Noah Bradach, Samasource vice president of sales, said the deal was as a result of remarkable improvements in Kenya’s telecommunication infrastructure and outsourcing industry.

“This announcement marks a major turning point in the BPO industry in East Africa and points to the success of the microwork model that Samasource is pioneering together with partners like Ken-Tech,” he said.

Ken Tech, a 400-seater company, caters for multiple projects for its international and domestic clients including knowledge process outsourcing, to information and technology enabled services, and voice and data operations.
The company is among other BPO firms, including Adept/Daproim, Flytech, and Intrepid that are local Samasource partners.

The organisation broker’s jobs such as data entry to its partners to enable marginalised people benefit from the opportunities via the internet.

Over the last year, the firm has brokered $300,000 worth of contracts for its partners.

Strong focus

“With a strong focus on alleviating poverty among marginalised communities, we have trained 16 Somali and Sudanese refugees to use the Web at a computer centre run by CARE International in the North part of Kenya,” said Mr Bradach in a Skype interview.

US firms then hire the recruits to perform simple online tasks such as compiling lists of corporate Web sites and tagging roads on maps.

The jobs, too menial for Americans, can pay $2 an hour.

Samasource hopes to train 60 more refugees in Kenya this year to do BPO related work.


Tieto, If P&C Insurance sign EUR160m IT outsourcing contract

June 28th, 2010

Finnish insurer If P&C Insurance Holding Ltd, part of insurance and financial services group Sampo (HEL: SAMAS), has agreed to outsource its IT operations in the Nordic countries for five years to Finland-based IT consultancy Tieto Oyj (HEL: TIE1V), in a deal worth some EUR160m.

The co-operation between If and Tieto goes back to 2001, and at that time it covered only Finland, Tieto said today, adding that, during 2005, the co-operation expanded and If outsourced its server operations and end-user services in the Nordic countries.

The five-year delivery will be made in co-operation with Norwegian IT company Atea ASA (OSL: ATEA), which will contribute as a subcontractor on client services in end-user services, Tieto said today


Henkel’s 6 yr app outsourcing deal to Accenture

June 16th, 2010

BANGALORE, INDIA: Accenture will deliver application management services to the North American operations of Henkel under a six-year application outsourcing contract. Financial terms of the contract were not disclosed.

Under the terms of the agreement Accenture will provide management services for the local applications and related project services of Henkel’s North American business. The technologies covered by the program will include Oracle, Lotus Notes, Electronic Data Interchange, IBM AS 400 and Web applications.

The new contract will complement an existing, seven-year global application maintenance and support agreement announced by the two companies in August 2009, adds a press release.

Accenture’s work on the global applications program has already demonstrated to us the skills, industry experience and efficiencies that they can offer,” said Dr. Peter Wroblowski, chief information officer of Henkel. “This new collaboration will benefit Henkel and employees in North America thanks to the synergies and economies of scale resulting from Accenture’s work on our global applications.

Mathias Metzger, senior executive in Accenture’s Consumer Goods & Services practice, commented, Our work on the global applications program has given us a thorough understanding of Henkel’s application management needs and where we can deliver value for the client. This experience will enable us to deliver a cost-efficient, seamless and enhanced service to Henkel’s North American operations, allowing it to focus on delivering quality and innovation to its customers and achieving high performance.

Accenture will deliver the services from both North America and one of its Global Delivery Network centers in Bangalore, India.


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