Posts Tagged ‘Dell’

CDC outsources IT solutions to Dell for another 5 years

August 20th, 2014

The Centers for Disease Control and Prevention announced a five-year contract with Dell Services for IT infrastructure support services Monday, adding to an already 11-year-long relationship between the two.Outsourcing51

Valued at more than $120 million, the contract will provide comprehensive IT solutions to support the life sciences research the agency performs to protect America and keep it secure from the harmful spread of disease and other health threats.

Despite the more than a decade of business with CDC, Dell Services was not just handed this contract on good merit, said George Newstrom, vice president of Dell Services Federal Government. “It’s not an extension. We had to re-compete for this business, and it was a full and open competition.”

Newstrom couldn’t go into specifics on the work his company would perform for CDC due to security concerns, but he did explain that much of Dell’s work in health care IT focuses on “service desks, high-tech desktop support, data center migration, customized applications, and we do a lot of [business process outsourcing] work as well.”

In addition to embedding “a couple hundred” Dell employees at CDC’s headquarters in Atlanta to operate its IT, Newstrom said Dell Services also provides health IT solutions to the National Institutes of Health, the National Institute of Allergy and Infectious Diseases and the Federal Emergency Management Agency, while other parts of the company support larger health care companies, like Emblem Health and the American Red Cross.

Newstrom pointed out that in the more than 10 years Dell has worked with CDC, the way the agency operates has become much more global. Right now, for instance, its biggest challenge is taking place in West Africa battling the Ebola outbreak, for which it created a software application to track people exposed to the deadly virus.

“I don’t think you can pick up a paper or turn on a TV and not see them involved in something,” he said. “And while their mission is protecting the health care and security of U.S. citizens, it’s truly a global entity because of how diseases are spread, how quickly they can go, how vast they are.”

And that makes the role of the IT professionals at CDC an ever-expanding one, Newstrom said. On any given day “it could be the Ebola crisis or a desktop refresh they’re doing.”

Source:http://fedscoop.com/cdc-dell/

Core Increase Cloud Offering with Quest One Identity Manager from Dell

September 5th, 2013

Core Technology Systems, a leading provider of Microsoft Office 365, is pleased to announce they have increased their Office 365 product offering with the addition of Dell’s Quest Software Identity and Access Management Suite. This allows clients to benefit from both their vast experience with migration, infrastructure management and compliance whilst ensuring a successful, efficient and accelerated deployment to the Cloud.

Quest offers a range of exciting additional features to Core’s existing Aurora Cloud Platform including User Self Service, Two Factor Authentication and Identity and Access Management through Quest Active Roles Server and Quick Connect solution range. Offering greater performance, speed and an improved user experience with minimal implementation costs.

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Speaking on the day of the announcement Lloyd Carnie, Cloud Services Director stated, “This is an exciting time for Core and comes on the back of our acquisition of Parative. Allowing us to offer these additional tools further enhances our position as one of the UK’s leading providers of Cloud and Office 365 services. We can now provide the desktop, manage the Active Directory and provide a host of wrap around management products from Dell, all running in Microsoft Azure and Office365. Before Quest clients were looking at spending at least £40,000 on Active Roles service engagement and software costs, this is now reduced to a small monthly fee per user managed through Windows Azure”.

Carnie continues, “In addition to the product offering I am a member of the Dell Partner Advisory Council allowing Core to further steer and enhance the future of Dell software for the good of our customers both now and in the future”.

Core’s partnership with Dell and our close integration with the UK Professional services team has enabled our team to become certified to deliver the Identity products and all of the Windows migration portfolio of products from Novell Directory Migrator to Notes Migrator and Exchange/Active Directory migration products. By reducing the risk of errors and the impact on end users, Quest products fit perfectly with Core’s complete IT Outsourcing offering.

Source:http://www.prweb.com/releases/2013/9/prweb11084139.htm

Dell Services and Daughters of Charity Health System Win Outsourcing Excellence Award

May 3rd, 2013

Dell Services’ relationship with Daughters of Charity Health System (DCHS) has been awarded Outsourcing Center’s Outsourcing Excellence Award for “Best Transition,” which recognizes a buyer and provider that worked together to overcome anticipated and unanticipated challenges, laying the foundation for a successful long-term relationship.outsourcing17

The Outsourcing Excellence Awards are presented by the Outsourcing Center, the premier online community specializing in thought leadership, best practices and innovation in IT outsourcing.

In 2002, when the Daughters of Charity hospitals withdrew from Catholic Healthcare West to form DCHS, Dell was brought on board to establish a new IT organization as part of the transition. Dell has continued to manage all healthcare IT functions for the system, which includes six hospitals serving “the poorest of the poor” throughout California.

This and other global winning outsourcing partnerships were selected by an expert panel of judges as representative of a variety of business solutions that enable buyers to support their strategic growth initiatives. Winners from both the buyer and provider will share their knowledge at a Best Practice Seminar and be recognized at a black tie event on May 9 at the Four Seasons Resort and Club in Dallas, Texas. This year, these events also are open to the public.

Outsourcing Center also will publish best-practice articles in which award recipients share their insights regarding how organizations can work flexibly and collaboratively through outsourcing to achieve the desired impacts on their business.

More than 2,000 hospitals and 30,000 physicians worldwide rely on Dell for IT support, benefiting from Dell’s full-service, end-to-end IT solutions. Dell, ranked No. 1 worldwide in IT Services for Healthcare Providers based on 2012 revenue1, works with healthcare organizations to affordably and effectively deploy electronic medical records; improve business processes; enhance access to and gain insights from their data; and meet complex healthcare regulations with data security solutions. These services empower healthcare providers to focus more on patient care instead of administrative tasks.

“Our Dell staff has enabled us to consistently deliver more for less,” said Richard Hutsell, vice president and chief information officer at Daughters of Charity Health System. “We have been able to innovate on the IT side while remaining focused on our mission of providing the highest quality care to those we serve. We also benefit by learning best practices from other Dell customers, whether it’s new technologies or the processes needed to use the technology more effectively.”

“Dell is focused on helping providers use IT to transform healthcare, and this recognition is truly an honor for both organizations,” said Steve Curts, vice president of strategic operations, Infrastructure and Cloud Computing, for Dell Healthcare and Life Sciences. “We are proud of our long-standing relationship with DCHS and the shared successes we have been able to achieve as a result of the mutual trust forged over the life of this contract.”

Source:http://www.fortmilltimes.com/2013/05/01/2658975/dell-services-and-daughters-of.html

What the New Dell Means for IT Outsourcing Customers

February 6th, 2013

Dell put the rumors to rest today with its announcement that it will indeed go private as founder and CEO Michael Dell and private investment firm Silver Lake Partners acquire the company in a deal estimated at $24.4 billion.hp-a-dell-outsourcing

But questions remain about what the new ownership model will mean for Dell’s IT services business-and its outsourcing customers.
“On the positive side, Dell will no longer be driven by quarterly earnings pressures and the need to put more resources behind the largest part of their business-PCs-[rather than] outsourcing,” says David Rutchik, partner with outsourcing consultancy Pace Harmon.

“By getting away from public scrutiny, they will be freed up to make investments in tools and in other areas to better compete in the IT outsourcing space, even if they won’t move the earning needle overall in the near term,” Rutchik says.

A private Dell could redouble its efforts to compete against the likes of IBM, HP, Accenture, TCS and Wipro at a critical time in the industry.

Dell Will Refocus IT and BPO Offerings

“With the IT services market slowing this year, the competition will be–and already is–stifling for the proliferation of vendors fighting over the scraps,” says Fersht. “Dell being insulated financially will allow it to refocus its IT and business process offerings and avoid gambling on unprofitable contracts, especially against low-cost arbitrage players, such as HCL and Syntel.”

Dell bought its way into the IT services market with its $3.9 billion acquisition of Perot Systems in 2009 and had recently begun to focus on more standardized offerings in the IT services space.

“Dell will likely accelerate changes in the IT outsourcing line of business including greater focus on remote, virtualized and standardized services to improve profitability and modernize service delivery,” says Bryan Britz, research director in the ITO and Support Services group at Gartner.

Dell May Target Midmarket
Dell could seize this opportunity to go after the middle market, which is opening up, says Fersht. But that would require changes in its sales structure.

“Dell says it is building IT services for the midmarket that can scale up,” says Britz. “I haven’t seen evidence that its sales model is effectively scaling down to that market. It’s an initiative they are working on.”
Dell is also well-positioned to serve the growing needs of clients in the healthcare space, an industry in which Perot was a significant player. “Dell will have the chance to position its healthcare business process outsourcing and analytics offerings effectively, which it has struggled to do in the wake of the recent noise,” Fersht says.

What IT Outsourcing Customers Should Shop Around

Dell’s IT outsourcing customers who rely on customized services, however, might want to start shopping around. “IT outsourcing will be much more industrial in design and delivery,”

says Britz, “and that does mean Dell will likely stop doing some things they do today that are customer-specific, or seek price premiums for such exceptions.”
As for future IT outsourcing customers, the new Dell is more likely to woo clients willing to accept Dell technology within a managed private cloud, says Britz. “Similarly, Dell is also likely to seek increasing its traction in productizing IT outsourcing scope into services that lean upon its product support business.”

The nature of the deal–a leveraged buyout–may have outsourcing customers concerned that Dell would have to sell off part of its business to pay off debt.

“IT outsourcing customers should challenge Dell’s commitment to the IT outsourcing space, as well as its ability to contribute free cash flow to innovation, technology and process improvement when they have a large debt to service,” says Rutchik of Pace Harmon. “It’s certainly [not] inconceivable that the IT outsourcing business [could be] spun off or sold in the future to reduce financial leverage and drive increased focus on what is still very much the core business of hardware.”

Source:http://www.cio.com/article/728311/What_the_New_Dell_Means_for_IT_Outsourcing_Customers?page=2&taxonomyId=3195

Dell’s ‘Project Ophelia’ might be my favorite gadget at CES

January 9th, 2013

To be a consumer electronic, or not to be — that is the question, here at the International Consumer Electronics Show.

At a trade show with tens of thousands of square feet of floor space overflowing with exceedingly consumer gadgets — pink sparkly phone covers, pocketable and share-ready cameras, headphones in every color of the rainbow — an awful lot of pressure to shun the business market here. (And we know what happens when a company does not.)out3

But enterprise companies are here, lurking in the shadows, conducting business deals in bars, restaurants and hotel rooms up and down the strip. If you know where to look, you’ll find some intensely interesting stuff. I found one such thing last night, and it may very well be my favorite device at CES.

Late last night, the folks at Dell Wyse — the cloud computing subsidiary of the American electronics company — pulled back the curtain on its latest product. It’s called “Project Ophelia,” after the controversial, tormented female character in Shakespeare’s Hamlet, and it intends to bring computing to the masses by packing access to that capability into a thumb-sized device.

When I say computing, of course, I mean the full package. Ophelia allows you to convert almost any TV or computer monitor into a full-on computer. Simply plug it in, ensure you have a reliable Internet connection and watch as Google Android (version 4.1 “Jellybean”) boots up and gives you everything from web browsing to apps to keyboard and mouse support. All that computing muscle? It’s in the cloud. Ophelia is a pocketable gateway to your personal datacenter.

Thin- and zero-client computing has always promised this, of course, this outsourcing of computational capability to a rack of powerful servers somewhere else. But those devices over the years have resembled wired set-top boxes the size of ceramic bricks. They weren’t the kind of thing you could throw in the breast pocket of your suit jacket.

With the pocketable, self-powered Ophelia, the cloud benefits remain the same: nothing of import is stored on the local device; it can be locked down by IT with a click, using software-as-a-service management; it’s cheap enough that leaving it in a hotel room wouldn’t be the worst thing in the world. (Face it, you’ve spent more at the bar.) Plug it into an available display, and access everything you were working on back at the office, wherever you are. For a more personal use case, access the photos, videos, music or games you have back at home. It’s the next logical extension of cloud, mobility and BYOD in the workplace, and begins to refine these concepts to their conceptual end points.

One Dell executive who worked on the project said he didn’t even take his work computer with him on family vacations anymore. If he needed to power up and get real work done — not just smartphone-based e-mail management, but the whole computing hog — he just plugged Ophelia into an available display. And really, why not take advantage of that big-screen, high-definition TV sitting in your hotel room?

There’s a key point I haven’t yet made: Ophelia will cost less than $100, insisted Dell Wyse GM Tarkan Maner at last night’s event. (If I heard him correctly; it was awfully loud in there.) That’s nice for tech professionals in developed markets, and important for cost-sensitive markets like the education sector. But it’s even more critical for people in developing countries, for whom a personal laptop or smartphone is still too expensive. Ophelia is very much designed to bring connected computing to these people — the billions who do not have smartphones or other connected devices, Maner said. The more Dell Wyse can shrink Ophelia’s price point, Maner said, the better the opportunity for this underserved market.

All this, from a plastic stick that’s essentially an assemblage of ports (MHL, USB) and radios (Wi-Fi, Bluetooth).

In a brief demonstration, Dell Wyse executives played jitter-free 1080p video on a regular monitor perched on the table in a bustling Las Vegas restaurant. That kind of performance extends to video games and resource-intensive enterprise applications, too.

There is one catch: the MHL (“Mobile High-Definition Link”) port standard that allows Ophelia to get power from its “host” device isn’t all that prevalent — it is simply too new, having been first introduced just four years ago. As Slashdot’s Mark Hachman points out, Dell and Samsung offer the format in some of their products, but few others do.

Dell’s Project Ophelia doesn’t look like much. It isn’t much, really. But it has just the right parts to make it a tremendously powerful enabler of computing. It’s not hard to imagine everyone walking around with their own little cloud key. If you ask me, that’s the most consumer electronic of all.

Source:http://www.zdnet.com/dells-project-ophelia-might-be-my-favorite-gadget-at-ces-7000009542/

Suresh Vaswani bets big on ex-Wiproites to lead Dell’s IT services business

January 2nd, 2013

As Suresh Vaswani leads the Texas-based computer-maker Dell’s push into IT services, he will be leaning heavily on his former colleagues from Wipro — six of whom now occupy senior roles in services unit. Dell’s application development and business process outsourcing division, which is the business closest to what Indian IT companies do, is anchored by several former Wipro senior executives who have joined Dell in the past year.out15

These former Wipro executives will play a critical role under Vaswani, who was appointed head of the $8.3-billion (Rs 45,000 crore) services division in December, reporting to founder-chairman Michael Dell. Ashutosh Vaidya, who was head of Wipro’s BPO unit, moved to Dell soon after Vaswani joined Dell last year, and was head of the US company’s BPO division until recently, when he was promoted as global delivery officer.

Similarly, Tanvir Khan who used to head sales for Wipro BPO, now heads Dell’s BPO division, which employs nearly 10,000 people globally. Within the Apps and BPO division , healthcare and life sciences is headed by former Wipro leaders Sid Nair, who used to lead North America sales for Wipro, while Sameer Kishore heads the financial services division. Raman Sapra, another ex-Wipro senior executive, heads strategy for the Apps and BPO division with special focus on mid-market services, an area that Dell is first piloting in India before taking it global.

Vaswani said he was not involved in the interviewing and final selection of any of these leaders. “We hired a lot of people when I came. I was not involved in interviewing them because I knew them,” he said. Dell policies do not allow executives known to candidates to be involved in the hiring decision. ship in Apps and BPO, so there is no urgency,” Vaswani told ET.

Vaswani’s immediate priorities, though, are following through on the plan he’s chalked out for each of the four lines of business within services, which were created in the beginning of 2012. The largest of these is the support and deployment business, which, according to insiders, contributes at least half of Dell’s Services revenue. Vaswani wants to transform the support function from a voice and call centre business to online, as customers increasingly chose online over speaking to a call centre executive.

“We want to offer predictive support versus conventional support and proactively solve problems before they happen,” Vaswani said. Company executives said the second-largest business after The success of Dell’s services business will depend not only gluing together all of Dell’s technology offerings but also compete with other standalone service providers such as Tata Consultancy Services, Infosys and Wipro. After his elevation as president of Dell Services, the former role that he used to occupy — head of Apps and BPO division — will need to be filled up.

“We have a very able leaderglobal support and deployment is infrastructure, where Vaswani’s big thrust is on the cloud and offering remote infrastructure management services to mid-market firms. Vaswani also hinted at changes to come that could help investors analyse the services business better. Currently, Dell gives does not give segment-wise profits although it gives segment revenue at the organisation-level. It also does not break up revenue within segments. “Very soon we will be giving the break-up,” Vaswani said.

The break-up will help investors understand which lines of business are doing better. For example, while investors know how big Dell Services is, they do not know the individual contribution of any of four lines of business within services.

Source:http://timesofindia.indiatimes.com/tech/enterprise-it/strategy/Suresh-Vaswani-bets-big-on-ex-Wiproites-to-lead-Dells-IT-services-business/articleshow/17843243.cms

Dell charts expansion of outsourcing operations

November 28th, 2012

THE LOCAL UNIT of US-based technology giant Dell, Inc. is pushing expansion of its business process outsourcing (BPO) operations amid a global move by the company to shift to more profitable business solutions services from personal computer (PC) manufacturing, the company’s top official in the country said yesterday.

Richard Teo, president of Dell International Services, Inc., said his company plans to beef up its BPO manpower, tap more clients in other industries, and build a new facility.download (2)

“We expect to continue growing by 200-400 [BPO employees] in the next one to two years,” Mr. Teo said in an interview.

“It is a conservative forecast, absolutely, but we want to grow more than that,” he added.

“The growth is coming from the non-captive BPO. We are winning in the non-captive BPO,” he explained, referring to operations targeting other companies as clients.

Dell’s local unit has around 1,450 employees for its BPO operations, of which 800 are for “captive” services — servicing Dell itself — while 650 serve the “non-captive” segment composed of external clients. The company now has a total 1,600 employees — including those selling and marketing PCs — though growth has been driven particularly by “non-captive BPO employees,” Mr. Teo said.

Dell International Services has also expanded to other industries such as accounting, and is looking to expand in the “financial services sector.” “We started with health-care industry by processing patient records, but we are now offering accounting services to our clients in the US,” Mr. Teo said.

The company also plans to build its second office in Libis, Quezon City — the location of its first facility, which was designed to accommodate 1,800 employees. “In the past months, we have started to look at other locations. It will definitely be in Metro Manila,” he said.

BPO expansion comes amid a business shift implemented by Dell “three years ago” to meet the needs of customers amid “lesser margins” in the PC business.

“Dell has been transforming from a PC manufacturer to end-to-end solutions provider to meet the needs of our customer,” Mr. Teo said.

“We will continue to go deeper and deeper to become an end-user solutions provider.”

Dell’s enterprise solutions and services comprise “about 35% of our revenues, and the rest are PC and peripherals,” Mr. Teo said, citing global data.

“Even though it is only 35% of our revenues, our gross margins from the enterprise solutions and services is more than 50%… of profits already.”

In 2005, the PC business contributed more than 80% of the firm’s revenues, he recalled.

“But that does not imply that Dell is gonna stop its PC business, because if you talk about end-to-end solution, you’ve got to have the ‘end,’ which is how will customers connect with the solutions, and that is through devices.”

Source:http://www.bworldonline.com/content.php?section=Corporate&title=Dell-charts-expansion-of-outsourcing-operations&id=62107

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