Posts Tagged ‘Europe’

China lacks offshoring capabilities for Europe

August 18th, 2010

While China is well on the way to establishing itself as an outsourcing hotspot, the country isn’t set up for European and Northern American offshoring business just yet, according to new research.

A report by outsourcing consultants Everest rated China — along with India and the Philippines — as a mature offshoring destination, with more than a quarter of businesses surveyed by the company saying they plan to expand their presence in the area over the next two years.

According to Everest, however, most outsourcing work carried out in China is used to support companies’ operations in Japan, South Korea and south-east Asia.

“China is a mature offshore services destination, but only for regional support,” the report noted. “China still lacks several capabilities that global companies seek for supporting North America and Europe.”

Source:http://www.zdnet.co.uk/news/jobs/2010/08/18/china-lacks-offshoring-capabilities-for-europe-40089850/

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Techteam positioned by leading analyst firm in visionaries quadrant of 2010 Europe help desk outsour

August 9th, 2010

TechTeam Global, Inc. , a worldwide provider of information technology outsourcing and business process outsourcing services, announced today that it has been positioned by Gartner, Inc. in the Visionaries Quadrant of the Magic Quadrant for Help Desk Outsourcing, Europe report.

“We are honored to be recognized by Gartner in this report and consider our positioning to be a testament to the substantial value that we provide for our IT outsourcing customers,” said Gary J. Cotshott, president and chief executive officer of TechTeam Global, Inc.

“With our sharp focus on help desk outsourcing and distributed infrastructure services, we bring deep expertise, execution excellence and ongoing innovation to our clients. We are proud of our ability to partner with our clients to deliver cost savings, increased flexibility and high quality service across the globe,” Cotshott said.

Source:http://pr-usa.net/index.php?option=com_content&task=view&id=455378&Itemid=33

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Indian IT firms top Europe survey

August 4th, 2010

Indian information technology (IT) service providers Cognizant, TCS and Infosys have topped the latest ranking of service providers in Europe, in a survey done by EquaTerra, an IT advisory service provider.

In the Performance and Satisfaction (SPPS) study by EquaTerra for 2009-10, Cognizant has captured the first position, with a 79 per cent score. TCS and Infosys have taken the third and fourth position, with 75 per cent and 74 per cent scores, respectively. The second place was taken by US company Compuctacenter, with 78 per cent.

The study evaluates client satisfaction by surveying over 2,000 client relationships from 750 top IT spending organisations across Europe, covering 12 countries. The ranking covers 25 IT service providers in all. Cognizant topped the rankings in seven of the eight parameters the study focused on. These include Relationship Management (actively managing the relationship at the operational and strategic levels), Innovation (actively identifying innovation opportunities), Transition (completing the transition successfully on time and budget and with the required functionality), Quality (meeting the service levels as set out in the Service Level Agreement), Price (charging for services in line with current market price) and Risk (shouldering reasonable commercial risk and making necessary investments to reduce it).

Jef Loos, director, EquaTerra, said this ranking, based on two-thirds of all IT deals in Europe, gives a near-accurate evaluation of client satisfaction. “We choose the clients and do cross-reference where the same client is serviced by more than one IT service provider,” Loos said.

He further said, “Cognizant had not one dissatisfied client, which makes the company the best performer among the top 25 IT outsourcing service providers that we evaluated.”

Apart from Cognizant, TCS and Infosys, the other major IT companies to appear in the top 25 list are Wipro (15), Mahindra Satyam (17) and HCL (18).

Francisco D’Souza, President and CEO, Cognizant, said,”Over the years, we have made significant investments in bringing our industry-leading, client-focused processes to Europe. Our high-touch relationship model, deep domain expertise and consulting skills, our unique reinvestment philosophy, and our ability to build strong multicultural teams around the globe have helped our customers navigate structural changes in the economy and their businesses, enabling them to stay efficient, effective and innovative.”

Source:http://sify.com/finance/indian-it-firms-top-europe-survey-news-technology-kiecatgaagh.html

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RP urged to tap Europe outsourcing market

July 26th, 2010

Now that Cebu is fast capitalizing on being among the world’s destinations for global outsourcing and off-shoring (O&O) business, industry stakeholders here are encouraged to continue to taking advantage of the vast European market.

While the list for services that can be outsourced from Europe is “endless,” Cebu and the rest of the Philippines is still unable to fully maximize said market, which is currently being enjoyed by India, according to European Chamber of Commerce and Industry in the Philippines (ECCP) Executive Vice President Henry Schumacher.

“India is doing well in marketing itself as a growth location for European investors. But the Philippines has a huge potential to even grab a bigger share,” he said.

Schumacher urged, “Since Europe is also aggressively looking at opportunities from emerging countries in the East, now is the time for the entire Philippines to explore Europe since it is also the largest business process outsourcing market.”

Among the industries in Europe that can be outsourced to the Philippines are graphic and web design, information technology (IT) and IT-enabled services, global outsourcing like procurement, human resource (HR) administration, and back-office services like accounting and financial services.

Schumacher said that while several European companies have already come to invest in the Philippines, the latter’s lack of knowledge in understanding the European culture requires need for waging a more aggressive campaign when penetrating the foreign market.

“The European culture is not hard to grasp and the ECCP is willing to assist stakeholders here in that aspect,” he said. “If you have a business like a call center which caters to the European market then we can do initial training for employees.”

In order to jumpstart the country’s aim to explore untapped opportunities in Europe, Schumacher advised more visibility in the market including the need for a European “champion,” or someone with influence speaking for the Philippines and the business environment in the country.

Branding, he stressed, is also necessary when capitalizing on the “highly elusive” European market.

“The brand should professionalize Filipinos. We believe that everybody in the world has in one way or another been touched by a Filipino. The Filipinos’ individuality is important to market the Philippines to Europe, we just have to focus on the Filipinos’ capabilities,” said Schumacher.

He bared that the ECCP is currently conducting talks with the Business Process Association of the Philippines (BPAP) to pioneer a committee called “Team Europe” to spearhead an aggressive marketing campaign for the country’s O&O industry. The team will also involve other institutions like the Commission on Information and Communication Technology (CICT), CITEM and a number of individual companies.

Source:http://www.mb.com.ph/articles/268986/rp-urged-tap-europe-outsourcing-market

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Infosys hit by weakness in Europe

July 13th, 2010

India’s outsourcing sector is bracing for fresh uncertainty and lowered earnings expectations after an unexpected drop in quarterly profit at Infosys, the country’s second-largest IT group.

Infosys, a pacesetter in India’s flagship outsourcing industry and the first to issue quarterly results, on Tuesday reported a 2.4 per cent fall in net profit in the first quarter of this fiscal year compared with a year ago. Revenue from Europe, which comprised about 20 per cent of Infosys’s business, declined 12 per cent.

Europe is very important for us,” said S.D. Shibulal, Infosys chief operating officer. “We expect that Europe will be eventually about one-third of business in the long run. At the same time, we expect some challenges in the medium term.”

A silver lining came from the US, where business improved more than 15 per cent, helping offset the European impact. In spite of the caution in Europe, US clients were spending again, Infosys said.

For the fiscal year, Infosys forecast dollar revenue to increase 19-21 per cent, up from the 16-18 per cent growth projected in April.

Concerns over the weak European economy have spurred fears of a slowdown in the outsourcing industry as ripples from the debt crisis have forced some European companies, particularly in the financial services and consumer goods sectors, to put the brakes on IT spending, according to industry watchers.

“European firms will continue to face budget cuts in 2010 and possibly even beyond,” said Sudin Apte, an IT analyst at Forrester Research. “This volatile economic situation and the associated budget uncertainty will result in possible delays to some offshore projects, or worse, the cancellation of some new initiatives.”

The euro’s slide against the Indian rupee of 12 per cent so far this year is also expected to crimp revenue at Indian IT companies, whose contracts with continental European clients are primarily in euros.

“The volatile currency environment is a concern for the industry,” said V. Balakrishnan, chief financial officer at Infosys.

In addition, staffing challenges and rising wage costs are taking a toll. Infosys and big domestic rivals – Tata Consultancy Services and Wipro, India’s third-biggest IT group – have raised salaries by 10-20 per cent since the beginning of the year to retain talent as they rebound from the global financial crisis.

Forrester Research expects worldwide IT spending to increase by 9.3 per cent this year from an estimated $1,400bn in 2009, projecting that spending in the US will outpace growth in gross domestic product as companies continue to recover from last year’s recession.

“While the global economic environment remains uncertain, we continue to see greater demand for services from our clients,” said S. Gopalakrishnan, Infosys chief executive. “The challenge for the industry is to enhance the investment to grow the business, given the uncertainty in the environment.”

Industry leader Tata Consultancy Services reports on Friday. Analysts are expected to lower their forecasts in the wake of Infosys’ disappointing results.

Source:http://www.ft.com/cms/s/2/45900320-8e56-11df-964e-00144feab49a.html?ftcamp=rss

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Companies can grow despite Europe slump, forex volatility

July 1st, 2010

Top-tier IT exporters are likely to continue their growth momentum in the June quarter despite weak European economies.

Also, the latest visa restrictions imposed by the UK and a sharp depreciation in the pound and the euro against the dollar are less likely to have any major impact on the performance of IT players in the near term.

However, the announcement of a major cut in the IT budget by petroleum giant BP may have a marginal impact on revenues. The June 2010 quarter has been relatively stable for top IT companies in terms of order intake from US clients and the average dollar-rupee relationship during the quarter.

Top players have so far bagged 3-5-year deals worth $1 billion during the quarter. Another indicator of a demand revival is the impressive performance of Accenture in the May 2010 quarter. The US-listed IT solutions provider reported a 6-8% growth in most of its verticals, which was the highest in six quarters.

In its latest sector report, Macquarie Research points out that Accenture has shown a 4% rise in its outsourcing order book sequentially during the May quarter.

Further, the high single-digit growth in its financial services vertical indicates that the recovery is on track. This augurs well for Indian IT players which earn nearly half of their revenue from this segment.

An appreciation in the rupee hurts the realisation per unit of the foreign currency. In the June quarter, the average rupee rate against the dollar remained more or less stable from the previous quarter. On the other hand, the rupee has sequentially appreciated by 5% against the pound and nearly 10% against the euro on an average during the June quarter.

This means, the forex volatility in the June quarter may have a limited impact on IT players, including TCS, Infosys, Wipro, and HCL Technologies, which earn greater than 60% revenue in dollars.

In contrast, Tech Mahindra, Mastek, and other players, which have a higher exposure to the pound, are likely to report lower profits.

Analysts at BofA Merill Lynch expect a 4-6% volume growth for the top players in the June quarter. They also anticipate around a 5% jump in the annual earnings-per-share guidance of Infosys for FY11.

For the next three quarters of the current fiscal, IT players, including TCS, Infosys, and Wipro, may see a marginal impact of BP’s decision to reduce its IT spends for the year from over $2 billion to $300 million.

BP is struggling to cut costs in order to reduce the impact of the penalty it incurs, following its oil spill in the Mexican Gulf. Hence, its decision to cut budget doesn’t mirror the overall budgeting scenario.

Some analysts also believe that the UK’s decision to cut tier-II visa permits is not likely to hurt Indian IT exporters. According to analysts at Religare Institutional Research, this is because IT visas don’t fall under the concerned category.

Source:http://economictimes.indiatimes.com/markets/stocks/stocks-in-news/IT-sector-Companies-can-grow-despite-Europe-slump-forex-volatility-/articleshow/6112291.cms

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India software body executive: concerned over europe crisis

June 11th, 2010

India’s National Association of Software and Services Companies is concerned about the economic situation in Europe, but hasn’t yet seen companies curtail their already limited discretionary spending, the president of the software industry body said Wednesday.

“We don’t know where it (the Europe crisis) is heading…we are waiting and watching,” Som Mittal told reporters on the sidelines of an industry conference. “It might have an impact if the Europe crisis spirals.”

Europe accounts for about 30% of the Indian software industry’s revenue, with the U.K. contributing 18% and the rest of continental Europe 12%, Mittal said.

Countries such as Greece, Hungary, Portugal and Spain contribute a very small percentage to the country’s software exports revenue, he added.

Mittal expects export revenue for the country’s business process outsourcing industry in the current fiscal year through March 2011 to grow 15%-16% higher than the $12.4 billion in revenue the industry clocked in the last fiscal year.

Source:http://www.nasdaq.com/aspx/stock-market-news-story.aspx?storyid=201006090157dowjonesdjonline000254&title=india-software-body-executiveconcerned-over-europe-crisis

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