Posts Tagged ‘Europe’

Europe a growth market for outsourcing

February 17th, 2010

Europe could be a smaller but growing market for outsourcing for Indian IT companies perturbed by the U.S. government’s stated antipathy towards outsourcing.

Gilbert van der Heiden, Research Director, Gartner, specialising in outsourcing, told The Hindu on Tuesday that “While Asia Pacific, including Japan, is the most interesting market for India, several members of the European Union can be outsourcing partners. But, Indian IT service companies need to understand the cultural and business needs of individual countries.”

The U.K. was still a strong market, followed by the Nordik/ Scandinavian nations like Sweden and Denmark the Benelux (Belgium, the Netherlands and Luxembourg) grouping, each with varying market growth, he said. While the U.K. was forecast to spend $160 million on outsourcing by 2011, Germany could spend $125 billion, France $92 billion and Italy $50 billion. The Nordik countries might together invest $63 billion this year, Mr. Heiden said. Benelux may spend $59 billion and was considered a growth market for IT services.

“While some Indian companies such as HCL and TCS already had a footprint in the Nordik countries, others need to make their presence felt and cultivate potential clients who no longer look at only call centres but look for value-added services,” he said. IT firms had to be prepared for stiff competition over pricing in Europe, he said. The privacy and data security concerns have to be addressed even more than in other markets. “Europe has at least 36 regulators monitoring the security and privacy aspects, reflecting the concerns of the potential customers. This is where Indian companies offering cloud computing services have to tread carefully and study the rules framed by Data Privacy Authorities in each country and understand the complexities involved,” Mr. Heiden said.

Source:http://beta.thehindu.com/business/Industry/article107778.ece

Post to Twitter

Demand for IT Outsourcing jumps

February 4th, 2010

The TPI Index reveals a surge in demand for IT Outsourcing services across Europe towards the end of 2009.

The IT Outsourcing sector in Europe, Middle East, and Africa (EMEA) experienced a strong recovery in the final few months of last year, with continued signs of cautious optimism set for 2010, according to Duncan Aitchison, TPI president and partner.

TPI, the world’s largest outsourcing advisory firm, this week published its quarterly report on the sector.

The 4Q09 EMEA TPI Index, which tracks commercial outsourcing contracts valued at €20 million or more, showed Total Contract Value (TCV) in the region hit €12.4 billion in the last three months of the year, an increase of 135% compared with the previous quarter and 61% year-on-year.

EMEA’s strong performance in the quarter drove the global market and contrasted sharply with a modest sequential improvement in the Americas and a decline in Asia Pacific. Fourth-quarter TCV in the region was just shy of the level achieved in the second quarter of 2008, the last quarter before the downturn in the sourcing market began, and mega-deal TCV reached €4.7 billion, the highest level in six quarters in EMEA.

However, as in other regions of the world, the strong quarterly performance was not enough to offset the effects of the global recession and the pause in outsourcing decision-making on full-year results. EMEA’s €29.3 billion of TCV for 2009 represented a 21% year-over-year decline and was the lowest annual total for the region since 2006. In the United Kingdom – the world’s second most mature outsourcing market after the United States – full-year TCV fell by half from its 2008 level.

“There was a strong recovery for IT Outsourcing demand in the fourth quarter of 2009 after a slow start to the year – this increase was primarily driven by two mega-deals signed towards the end of the year,” Aitchison explained to PublicTechnology.net. “Due to the economic climate, many businesses have been reluctant to embark on mega-deal partnerships, however recent activity indicates a growth of confidence in decision making within large corporations in Europe. As the broader economic picture begins to stabilise we are beginning to see larger businesses launching more strategic initiatives.

Looking to the year ahead, Aitchison commented that, “Heading into 2010, the mood is one of cautious optimism for IT Outsourcing demand. Over the next 12 months we expect to see a steady increase in IT Outsourcing demand, however there are still delays in decision making and business confidence remains fragile.”

“In terms of business attitudes, this year we expect many organisations to continue to place a heavy focus on reducing costs and capital expenditure. There has also been an increased interest in rationalising vendor relationships and applications. The potential impact of ‘cloud’ and the associated increase in the number of pilot initiatives in the market services arena is also climbing up the CIO sourcing agenda.”

“TPI’s research reinforces the NOA’s 2010 outsourcing predictions,” said Martyn Hart, chairman of the National Outsourcing Association. “While outsourcing was still seen as a viable cost cutting tool most budgetary pressure was put on suppliers in existing outsourcing relationships. Business leaders were loath to instigate new relationships with the often high upfront costs and governance investment that come with new outsourcing deals. This resulted in the slump in outsourcing mega-deals last year.”

In contrast to Aitchison, Hart believes 2010 to be a mixed bag for the sector. “2010 looks set to be a game of two halves,” he said. “On one hand we see optimism rising in the private sector with companies using outsourcing to seize growth opportunities and re-skill with minimal risk. Many of those deals held-off by prudent procurers will also finally be implemented. On the other hand, however, we may see what amounts to a ‘public sector recession’ wreaking havoc on those people and organizations in charge of public service delivery.”

“The Tories threaten ‘the end of big IT projects,’ while both them and Labour are likely to cut spending severely never mind who ends-up in power. Outsourcing and offshoring can and will be used positively in both sectors so we expect sizeable industry growth across the board.”

Source: http://www.publictechnology.net/modules.php?op=modload&name=News&file=article&sid=22513

Post to Twitter

Outsourcing trends in Europe

January 11th, 2010

Siddharth Pai and Melany Williams have talked of their latest report, as at September 2009. Here is some information from their June 2009 report. During 2008, information technology outsourcing (ITO) accounted for 64 per cent of all outsourcing contract awards worth at least $25 million and was more volatile than the business process outsourcing (BPO) segment during the same period. Also during this time frame, ITO contract awards were up sharply in the EMEA (+29.1 per cent) and Asia Pacific (+21.8 per cent) regions compared with 2007, and grew 6.9 per cent in the Americas. India heritage and niche/Tier 2 service providers made strong gains in many segments of the market. The market for BPO contracts valued at $25 million or more was essentially flat in 2008, with only 10 more such contracts awarded than in 2007. The overwhelming majority of BPO transactions are stand-alone contracts, and there is a general trend away from bundling BPO services, though multiple service provider arrangements are becoming more common in several service lines.

Demand for Application and Development (ADM) was very strong in 2008 and buyers were driven by the need to improve productivity.

In an effort to implement global changes faster in response to changing business needs, clients are actively trying to consolidate their Managed Network Services (MNS) service providers and move away from multi-sourcing arrangements. The heritage carriers have been expanding their MNS services beyond Transport Services, and many clients find this compelling as they attempt to consolidate service providers. In terms of solutions, TPI has seen an increase in the number of clients asking about comprehensive security solutions, as opposed to having individual security solutions across many statements of work.

Clients are challenging their End User Computing (EUC) service providers to do more — particularly, to improve security, ensure that agents have strong multi-language skills, improve support for mobile devices and adhere to ITIL process standards. EUC contracts are more likely to be decoupled from bundled agreements than in the past, but the overall market and its pricing have been flat.

Most of the change is occurring on the Server side of the Data Centre market, where, as clients desire more transformative technology solutions, virtualisation and service provider toolset offerings are making an impact on how contracts are won. Cost reduction remains the major driver for the Mainframe portion of the market. Clients are showing more willingness for higher-level Data Centre support functions to be moved offshore, but are also tightening reliability requirements in SLAs and want new ways to measure service in addition to requiring robust business continuity and resiliency strategies.

In the area of Finance & Accounting Services (F&A), companies seek benefits beyond labour arbitrage, including access to better technology. Service providers have been investing to deliver. Service providers are also offering greater diversity of geographic delivery centers in an attempt to differentiate themselves from competitors. Clients are particularly interested in delivery centres located in Latin America due to their alignment with North American business operations and strong English language skills. The number of contract awards was up in 2008 over 2007 levels, with increased activity in the Americas.

Sourcing of the Procurement function can provide great long-term cost savings for clients, yet adoption rates have been flat since 2006. There are several reasons for this, including a value proposition that is still not crystal clear in the eyes of many prospects. There are often many internal stakeholders that resist sourcing the Procurement function, and there were many early and over-aggressive contracts signed that didn’t work out as expected. The result is that clients often start small at the outset of a relationship, sourcing low-risk elements of their external spend in an effort to test the waters. The India heritage firms are very effective at this type of market approach, and TPI has seen them win an increasing share of the smaller contracts as a result.

The value proposition for Contact Centre Services (CCS) remains strong, as the gap between most client in-house operations and the robust solution of the service providers continues to widen. 2008 was the third consecutive year with increasing contract awards above the $25 million threshold, with the bulk of the growth coming from the Americas and Asia Pacific markets. TPI observes that companies continue to send back office work to delivery centres in India, but there is a continuing trend of sending voice work to other locations, such as the Philippines. The competitive landscape for CCS services is highly fragmented, with more than 300 service providers yet none with double-digit market share.

In the area of Facilities Management (FM), many clients are sourcing their Facilities Management in search of short-term cost savings. One of the key value propositions is that clients can realise returns almost immediately and there is often little or no capital investment or transition cost as a result. The number of large contract awards spiked in 2008 as a result, nearly tripling the 2007 volume. Looking forward, TPI believes that clients will place increasing importance on service providers’ ability to deliver services that promote corporate social responsibility – namely reduced energy consumption and carbon emissions. TPI is already seeing well-developed sales materials on these topics. As demand increases, the footprints of service providers expand as well. There are only a few truly global service providers today, but many of the large regional service providers are extending their global footprints through alliances with key players in other regions.

The Human Resources Outsourcing (HRO) service provider landscape changed dramatically with traditional leaders ExcellerateHRO and Fidelity exiting the market; India heritage service providers TCS, Wipro and Infosys aggressively trying to move in; and HP/EDS against traditional positioning by promoting highly customised solutions. These changes came against a backdrop of declining demand. Clients are trending away from single multinational agreements and toward multiple contracts that are intended to provide best-of-breed services for each geographic region and for each specific area of HRO. There is a preponderance of niche service providers focusing on specific areas such as payroll only. The market is expected to rebound with the economy, though the trend for more employee self-service functions in HRO will continue to affect contract sizes.

Source:http://www.thehindubusinessline.com/ew/2010/01/11/stories/2010011150190400.htm

Post to Twitter

Europe overtaking North America as top outsourcing region

January 5th, 2010

Through the first three quarters of 2009, Europe surpassed North America as the leading region in the world for outsourcing spending by Forbes Global 2000 (G2000) companies, new research reveals.

According to data from research group TPI, Europe is on track to become the highest-spending outsourcing region for the first time.

According to the TPI Momentum Market Trends & Insights 3Q09 Geography Report, European G2000 companies outspent their North American counterparts by approximately $1.2 billion in average annual contract value (ACV) through the third quarter.

North America, which led the world in outsourcing spending by G2000 companies in 2008 with $29.6 billion in ACV versus $28.7 billion for Europe, looks poised to miss that mark this year and lose its top spot.

North America and Europe were found to dominate the rankings, with the United States and Canada at No. 1 and 3, respectively, and six European countries making the top 10 – the United Kingdom (2), Germany (4), the Netherlands (6), France (7), Switzerland (9) and Denmark (10).

While other markets are growing slowly but steadily, India (13) and China (21) have experienced a rapid rise in spending among their G2000 companies, with China’s market growth appearing to lag India’s by about two years. Both countries were rated among the top 10 on the Sourcing Environment dimension.

Brazil (24), the highest-ranked country in Latin America, also made the top 10 for Sourcing Environment. The Report found that Latin America is home to the fourth-highest market opportunity among the regions with $3 billion in additional ACV potential.

Source:http://www.procurementleaders.com/news/latestnews/423-eur-america-top-outsourcing/

Post to Twitter

Indian Outsourcing Giant Wipro Takes to Niche Markets in Europe, China & Middle East

December 10th, 2009

Although there is an economic slowdown, Indian outsourcing giant Wipro is getting ready for the new wave in outsourcing to India.

One of its top offiicials, Suresh Vaswani, said the company is eying to expand a niche market in Europe and expand in China. This is seen to be a strategic move by analysts since getting a foothold in China would also improve its business in Japan.

Apart from the revenue growth for the company is seen to be growing in Latin America and the Middle East. This is despite the fact that the Dubai debt crisis has negatively impacted stock markets around the world. Nonetheless, co-CEO of IT business Vaswani says Wipro’s contracts in Dubai are strong deals.

Incidentally, many of the clients in the Gulf hub are in the gas and oil sector and have little exposure to the credit crunch that roiled the financial industry.

In the quarter to September, India and Middle East account for 8.2 percent of total revenue for Wipro. Approximately 50% of Wipro’s business stems from the U.S. despite the looming recession, reports Reuters.

Source: http://www.groundreport.com/Business/Wipro-Takes-to-Niche-Markets-in-Europe-China/2913521

Post to Twitter

Philips in pay as you go IT deal with T-Systems

December 8th, 2009

Deutsche Telekom’s service subsidiary T-Systems has added the Dutch electronics firm Philips to its Netherlands customer base.

T-Systems will provide global data centre and SAP support via a private cloud infrastructure running on a private secure network that links Philips data centres in the Netherlands, US, Europe, Asia and South America.

Some 185 Philips staff will join T-Systems. Financial details were not disclosed.

Philips CIO Maarten de Vries said Philips would in future operate its IT on a pay as you go basis. “This way we can draw on resources dynamically as necessary while paying only for the computer and storage resources we actually use. This will enhance our flexibility and lower our costs,” he said in a statement.

The Netherlands has been a hot market for T-Systems. It recently signed a €1bn outsourcing deal with Anglo-Dutch oil firm Shell, and with brewer Heineken, for an unspecified value.

It also took over some 90 European clients from SAP, making it the top supplier of IT to SAP users in Europe.

Source: http://www.computerweekly.com/Articles/2009/12/07/239612/philips-in-pay-as-you-go-it-deal-with-t-systems.htm

Post to Twitter

Europe plans its own competitive software sector

December 2nd, 2009

Towards this, a French firm. Pierre Audoin Consultants, appointed by the EC to lead a consortium “to help define the future of the software industry in Europe.” It has identified cloud computing, mobility, open source, offshoring and online advertising as game-changing trends in the preliminary results of the project, released on November 25.
The final results of the project will be released by the EC at Brussels in June 2010.

For some time now, Indian IT firms such as TCS, Infosys andHCL have been trying to cut their dependence on people, which makes up about 60% of the costs. These firms have been focusing on providing services in remote infrastructure management, cloud computing, pay-per-use mode of technology usage, etc, which allow revenue generation without a corresponding increase in the number of support staff. It may be a godsend for these firms that these are the very areas the EU is looking at now.

Last fiscal, Indian IT services firms exported about $14 billion worth of software and software services to Europe, representing a little under 30% of the total exports of $47 billion.

Pramod Bhasin, chief of Nasscom, the IT body and Genpact, the BPO major, said he was unaware of it, but bets such a move would benefit India. “I am aware that there are a few associations on IT services in individual countries in Europe. I do not know whether European Commission is setting up one. I believe this is all about doing business effectively. See, in Europe they have constraints of people and other resources. A European IT services industry will throw opportunities for us in India and we must grab it,” said Bhasin.

Martyn Hart, chairman of UK’s National Outsourcing Association could not confirm the development either. “Things associated with IT industry in Europe usually take us into confidence. But I have not heard about this one,” said Hart.

He, however, said that a ‘competitive’ software services industry will be possible only with low wage costs, which was very unlikely in Europe, and would benefit countries like India.

“It looks a bit difficult for the moment. In Europe, firms have to adhere to some social laws that stipulate certain wage structure. Alternatively then, firms will be looking at sourcing people from places like India since most big European countries have a population of just about 8-10 million. Besides, India will have the advantage of providing so many people who are needed in the industry,” said Hart.

Both Hart and Bhasin feel it will hasten the process of acquisition of some local firms by Indian IT services firms. “We have good and strong balance sheets. Our corporate governance framework is strong. This will help us look at acquisitions in Europe,” said Bhasin.

Among recent acquisitions of European IT firms by Indian IT service firms are HCL Technology’s acquisition of Axon and Cognizant’s acquisition of T-Systems, a division of T-Mobile.

IT, telecom and audiovisual industries together make up around 8% of the European Union’s GDP and employ about 13 million people. Information and communication technologies, however, account for 40% of the EU’s productivity growth.

Source : http://www.dnaindia.com/money/report_europe-plans-its-own-competitive-software-sector_1318611

Post to Twitter

US, Europe experience helps Indian IT companies bag major deals in China

November 26th, 2009

As top Chinese enterprises such as Bank of China and China Telecom seek to globalise their operations, they are increasingly turning to multinational and Indian outsourcing firms including IBM and TCS for deploying and maintaining standard software solutions, giving them an edge over local service providers.

In many ways, Chinese customers’ shift towards global and Indian vendors is reminiscent of how top Indian customers such as Bharti Airtel preferred an IBM over domestic suppliers around two decades ago for modernising their IT and business systems.

While state-owned and local Chinese software services suppliers such as Digital China Holdings and Neusoft continue to work with the country’s large customers, IBM along with TCS and others are being preferred for large, complex outsourcing contracts by customers such as China Telecom and Bank of China.

“A fragmented local vendor landscape and a domestic market dominated by wholly foreign-owned enterprise customers means that it will be the major western and Indian outsourcing vendors that will reap the rewards,” said Patrick O’Brien, senior analyst at UKbased research firm Ovum. “Apart from scale, local service providers also lack experience in handling large outsourcing contracts – something global and Indian firms are really good at,” he added.

Source:http://economictimes.indiatimes.com/infotech/software/US-Europe-experience-helps-Indian-IT-companies-bag-major-deals-in-China/articleshow/5270592.cms

Post to Twitter

Indian IT firms eye continental Europe for growth

November 26th, 2009

Indian IT firms are looking to offset their exposure to a recession-battered U.S. market by targeting high-growth geographies, and bidding for government projects on their home turf.

Traditionally, Indian outsourcing firms have earned a little over half their revenue from the United States. But with the economic slowdown scuttling growth, these firms are eyeing new geographies as a supplement.

Europe, which accounts for about 20 percent to 30 percent of India’s outsourcing revenue, has remained largely unexplored as a market for top-tier Indian IT firms, and holds a lot of promise for further expansion, according to analysts.

Infosys , Wipro and Mahindra Satyam  are looking to strengthen their foothold in continental Europe and establish beachheads in several other countries, their executives said at the Reuters India Investment Summit.

Infosys’ Chief Financial Officer V. Balakrishnan said his company was interested in acquiring smaller companies in France and Germany, and counts Japan, Australia, Canada, the Middle East and Africa as high-potential emerging markets for expansion.

Germany and France figure prominently on the radar of Indian IT companies as they look to boost growth in Europe.

Atul Kunwar, president, global operations, Mahindra Satyam, said continental Europe missed the first wave of outsourcing, but business is gaining traction in Germany, France, Holland, Belgium, Spain and Italy.

RBS Equities Research analyst Pankaj Kapoor said markets like Germany and France have not really opened up for Indian IT players because of language barriers.

“We are looking at multiple solutions to that. Hiring local talent is one option… But yes, it remains a challenge,” Kunwar said.

Tata Consultancy Services (TCS.BO: Quote, Profile, Research, Stock Buzz), Infosys and Wipro have recently made acquisitions in Latin America, Eastern Europe and China, which are expected to help them gain clout when bidding for global support contracts in the future.

(For a graphic on Indian IT companies, see here)

However, the executives reiterated that the United States and Europe would remain their major markets, since they constituted the bulk of global IT spending.

“The revenue mix is not going to swing substantially… All this expansion will not come at the expense of the U.S. market,” said Suresh Vaswani, joint CEO of the IT business of Wipro, India’s No. 3 software services exporter.

In the long term, revenue from the United States and Europe should reset at 40 percent each, while the rest of the world’s contribution is expected to climb to 20 percent, Infosys CFO Balakrishnan said.

While Tata Consultancy and Wipro have bid for government projects in India in the past, Infosys is the latest entrant, stepping up its efforts to grab a share of the pie.

“The Indian government is spending a lot of money. Most of the bids are going to be decided on low price and high technology, so we need to be very selective,” Infosys CFO Balakrishnan said.

While the United States contributed 63.2 percent to Infosys’ revenue in the last fiscal year, India chipped in with less than 2 percent. But the company still expects to generate $1 billion in revenue from the Indian market in the next two to three years.

Mahindra Satyam’s Kunwar said the company was aggressively pursuing government deals domestically and had won e-governance contracts ranging from $5 million to $100 million in India in the environment, city infrastructure, and irrigation and agriculture space.

Earlier this year, a unit of Wipro won a contract worth 11.82 billion rupees ($228 million) to set up an online facility for improving healthcare services at the Employees State Insurance Corp.

“The defense and government sectors in India are opening up and we do want to be a significant player in them, especially in the domestic market,” Manish Dugar, CFO of Wipro Technologies, said. ($1=46.27 Indian Rupee)

Source: http://www.reuters.com/article/IndiaInvestment09/idUSTRE5AO1ZX20091125

Post to Twitter

V-th Annual Outsourcing Forum – Poland as European knowledge process outsourcing center. 19th January 2010. Warsaw, Poland

November 23rd, 2009

Roadshow Polska in cooperation with Ernst&Young and Forbes have pleasure to invite you to the next, V-th edition of ANNUAL OUTSOURCING FORUM – POLAND AS EUROPEAN KNOWLEDGE PROCESS OUTSOURCING CENTER which will take place on 19th January 2010 at Hyatt Hotel in Warsaw.

During this edition we have decided to consider new issues and face new challenges which will, as we expect, result in a discussion very interesting both to participants and media.

The leading topics will include Knowledge Process Outsourcing, Outsourcing of the State functions, Barriers for BPO development from corporation perspective, Poland in BPO sector in three years and Barriers for BPO development in Poland from the perspective of self-government, government, university and industry.

During the event Forbes awards will be announced.
This event is a cyclical consequence of previous Outsourcing Forums – Poland as European Service Hub conferences which enjoyed enormous popularity as well as they won a circle of loyal participants. The objective of the Forum is to promote Poland as a modern center of BPO services as well as present and discuss the latest trends in the outsourcing market both in Poland and worldwide. We will analyze how the situation in the financial markets worldwide influenced BPO sector and what perspective of development BPO investments face currently in Poland.

Forbes, as the Main Media Partner, will issue a special album about the event, outsourcing and BPO investments 6 weeks after the Forum (as a supplement to Forbes). We are also planning, together with E&Y (Contents Partner) and Forbes, to send a survey to towns/corporations and outsourcing companies (the result will be discussed during the event as well as used in Forbes publication, among others).

Source : http://itonews.eu/en/events/outsourcing-events/v-th-annual-outsourcing-forum/index.html

Post to Twitter

Europe Difficult for Indian Outsourcers, Says Forrester

November 20th, 2009

Indian outsourcers increased their focus on the European market as the recession ended to make up for the loss of business in their main market, the U.S.

Their efforts have not been very successful, because these companies are up against resistance to outsourcing in Europe and a preference for suppliers with a significant European presence, according to a report by Forrester Research.

Indian companies also do not understand the cultural nuances involved in doing business in Europe, including that Europeans do not want to be pushed too hard into expanding business with their new suppliers very quickly, said Sudin Apte, principal analyst at Forrester, on Thursday.

Unlike multinational services companies that offer a variety of services in Europe, Indian companies that have set up facilities in Europe are focused on a few lines of service, Apte said. Indian companies are also trying to address the entire European market from a few locations, while most multinational services companies have a presence in many European countries, he added.

Indian outsourcers’ revenue from Europe was US$14 billion in the Indian fiscal year to March 31, 2009, with about $9 billion from the U.K. and $2.1 billion from Germany, according to Forrester. This is only a small percentage of the IT services market in Europe during the period, Apte said. The size of the IT services market in three countries — Germany, France and the U.K. — was more than €70 billion (US$93 billion at the exchange rate on the last day of the fiscal year), he added.

A large proportion of the IT services market in Europe includes demand for placement of outsourcers’ staff on clients’ premises under the project management of the client, Apte said. Indian outsourcers do not figure in this business, because they don’t have much staff in Europe, he added.

Indian outsourcers do not as yet have the right business model to expand their business in Europe, said Siddharth Pai, a partner at outsourcing consultancy firm Technology Partners International (TPI), which is based in Houston.

European companies want their suppliers to have a significant presence in their countries, Pai said. They would also like their suppliers to help them avoid sacking IT staff by absorbing them in their own staff, Pai added.

Some large Indian outsourcers like Infosys Technologies and HCL Technologies have signed deals that involved taking over staff from clients in Europe. But Indian outsourcers are still focused on selling India as a low-cost offshore location, Pai said. They are wary of hiring staff and expanding in Europe because it will shrink their profit margins, Pai added.

Indian outsourcers have to evolve into global companies with operations and delivery from multiple locations worldwide, rather than focus on delivery from India alone, Pai said.

Source: http://www.pcworld.com/article/182625/europe_difficult_for_indian_outsourcers_says_forrester.html

Post to Twitter

Outsourcing to Europe still a challenge

November 19th, 2009

The outsourcing model adopted by Indian IT service providers for the U.S. and North American markets is “not working” in Continental Europe, according to a recent survey of the industry in Europe conducted by Forrester Research. Although 60 per cent of those surveyed by the technology and business research consultancy said they still outsourced to companies in India, a large section of those surveyed said they separately sourced hardware, software and people from different locations, said Sudin Apte, Principal Analyst, Forrester Research. The survey was conducted among European companies in the last quarter and in the first month of the current quarter.

Indian exports of IT services and business process outsourcing (BPO) amounted to about €14 billion in 2008. Exports to the U.K., Germany and France accounted for about €11.7 billion. “Although Europe offers a lucrative opportunity, the success rate for Indian companies has been low and ramp-up of operations has been slow,” Mr. Apte said. He said Indian companies had to be “ready for the long haul, and be prepared to face increased pressure on their margins.” Most of the companies surveyed said they did not expect higher IT budgets in the U.K., France and Germany. “Even fewer are looking at India as an offshoring option,” he added.

The Forrester study pointed out that “the highly federated decision making process” in Europe, its complex procurement processes and language barriers are significant obstructions to the rapid increase in positioning India as an offshore option. “Most companies in Europe are more pan-European than global,” Mr. Apte said. “Many Indian IT companies confuse cultural compatibility with local presence,” he added.

Source: http://beta.thehindu.com/business/Industry/article50995.ece

Post to Twitter

Get Adobe Flash playerPlugin by wpburn.com wordpress themes