Posts Tagged ‘Global outsourcing’

Convergys Among Top Companies that Define Global Outsourcing

October 13th, 2010

A global leader in relationship management, has been named to the 2010 GS 100 List of Companies that Define Global Outsourcing. Convergys was also named to the lists of Top BPO Vendors and Top Call Center and Customer Management Vendors.

The lists are compiled annually by Global Services Media, which connects buyers and service providers in the global IT services and BPO industry, and Neo Advisory, a consulting firm that leverages outsourcing and globalization to enable organizational transformation.

“As a company that defines global outsourcing, Convergys helps optimize everyday interactions, turning the customer experience into a strategic differentiator for our clients,” said Andrea Ayers, Convergys President, Customer Management. “As a single-source provider of self-service and agent-assisted care, Convergys supports its clients by combining innovative technology and agent-assisted services to optimize the customer experience.

“This recognition helps validate Convergys’ commitment to providing a superior service experience to our clients and their customers in all of our geographies,” Ayers added. “We are very pleased to be included on the list of companies that define global outsourcing because this high honor reflects so positively on our clients and on the unparalleled quality and dedication of our approximately 65,000 employees.”

The GS 100 analysis model focused on four main areas in which Convergys excels:

Management Excellence, including revenue, growth, profitability, thought leadership, innovation capability, marketing excellence, leadership quality, risk management measures, and other performance indicators. Customer Maturity, including new customers, industries, and geographies represented, contract sizes, customer case studies, complexity of projects, etc. Global Delivery Maturity, such as global delivery footprint, type of work performed, and expansions. Breadth of Services Portfolio, including breadth of capabilities and service offerings across the industry, domain expertise across industries, vendor management practices, and category leadership.

Convergys serves 25 of the FORTUNE Top 50 companies, 8 of the Top 10 commercial banks, 7 of the Top 10 communications companies, 7 of the Top 10 healthcare organizations, 7 of the Top 10 retail and e-commerce firms, and 7 of the Top 10 technology companies.

Source:-http://www.marketwatch.com/story/convergys-among-top-companies-that-define-global-outsourcing-2010-10-11?reflink=MW_news_stmp

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Stefanini IT solutions named to IAOP® list of top global Outsourcing providers

February 23rd, 2010

Stefanini IT Solutions (www.stefanini.com) today announced that the International Association of Outsourcing Professionals® (IAOP®) named the company to the leaders category in IAOP’s 2010 Global Outsourcing 100® service providers list. Stefanini, a global provider of onshore and nearshore IT consulting, integration and development, and outsourcing services, and other honorees were selected based on a measurable set of standards as well as an evaluation by a panel of industry-recognized outsourcing leaders.

“As the economy recovers, partnering with the world’s best outsourcing providers and advisors will be more important than ever,” said IAOP Chairman Michael F. Corbett, chair of the judges’ panel. “The Global Outsourcing 100 helps companies easily identify those partners that will help them emerge as leaders.”

The Global Outsourcing 100 and its sub-lists are essential references for companies seeking new and expanded relationships with the best companies in the industry. The lists include companies from around the world that provide the full spectrum of outsourcing services — not just information technology and business process outsourcing, but also facility services, real estate and capital asset management, manufacturing and logistics. They include not only today’s leaders, but tomorrow’s rising stars.

“The International Association of Outsourcing Professionals is the premier organization for the worldwide outsourcing community, and for this reason Stefanini is particularly proud to be named to the 2010 Global Outsourcing 100,” said Marco Stefanini, founder and president of Stefanini. “This honor is a reflection of Stefanini’s commitment to outsourcing excellence, a commitment also evidenced by our performance in 2009. Over the past year Stefanini saw an increase in global revenues of 32 percent as compared to 2008, building on new business efforts, long lasting client relationships and the increased awareness of nearshore outsourcing’s value.”

The 2010 Global Outsourcing 100 rankings are based on applications received and evaluated by an independent judging panel organized by IAOP. The 2010 panel is led by Corbett. The panel includes:
- Jagdish Dalal, COP, president, JDalal Associates, LLC, and managing director, thought leadership, IAOP
- Divyesh Dalal, managing director, India, Hamilton Sundstrand, United Technologies International Operations, Inc.
- Teresa Harris, COP, global partner account manager, Eastman Kodak Company
- William Hefley, Ph.D., CDP, COP, clinical associate professor, Katz Graduate School of Business and College of Business Administration, University of Pittsburgh, and director, ITSqc, LLC
- Kurt Kohorst, COP, vice president, agency markets, Liberty Mutual Insurance
- William P. Metz, COP, global business services, Proctor & Gamble
- Manish K. Sahai, COP, vice president, customer service international, customer network partners, American Express
- Kristin H. Weitz Rammer, vice president-center of excellence, MAXIMUS Vera

Marques, IT regional director, Hoffman-La Roche – Latin America

The 2010 Global Outsourcing 100 list with rankings will be published in the special advertising feature produced by IAOP in the May 3 issue of FORTUNE® magazine. The service provider and advisor lists with rankings, as well as the new series of sub-lists, also are published on IAOP’s Web site, www.outsourcingprofessional.org, at this time.

Source:http://www.usprwire.com/Detailed/Technology/Stefanini_IT_Solutions_Named_to_IAOP_List_of_Top_Global_Outsourcing_Providers_81173.shtml

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Intetics ranked on the 2010 global outsourcing 100 list

February 23rd, 2010

Intetics Co., a global IT services company, is glad to announce its inclusion in The 2010 Global Outsourcing 100 list compiled by the International Association of Outsourcing Professionals (IAOP). This ranking recognizes the world’s best outsourcing service providers and advisors and is based on the information given by each company on its application in combination with unbiased research and customer references.

Judging was done by an independent panel of industry experts. The evaluation process was based on four key criteria: 1) size and growth; 2) customer experience; 3) depth and breadth of competencies; and 4) management capabilities. Final rankings will be released in a special advertising supplement in FORTUNE® magazine on May 3.

The 2010 Global Outsourcing 100 list includes companies from around the world that provide the full spectrum of outsourcing services from information technology and business process outsourcing to facility services, asset management, manufacturing and logistics. These companies are today’s business leaders.

“As the economy recovers, partnering with the world’s best outsourcing providers and advisors will be more important than ever,” said IAOP Chairman Michael Corbett and chair of the judges’ panel. “The Global Outsourcing 100 helps companies easily identify those partners that will help them emerge as leaders.”

“We are very honored with this recognition,” commented Boris Kontsevoi, President of Intetics. “It is the third time we get ranked with the best of the best. It acknowledges the value we have created in the IT outsourcing marketplace and the fact that we continue to excel even during the current global economic challenge.”

Source:http://www.i-newswire.com/intetics-ranked-on-the-2010-global/23492

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