Posts Tagged ‘Global’

AT&T wraps up sale of Japan outsourcing operations to IIJI

September 1st, 2010

The deal, which was originally announced in June, calls for AT&T to transfer about 1,600 domestic Japanese business customers and about 245 customer support employees to IIJI.

Regardless of the sale, AT&T plans to maintain a strong presence in Japan.

The service provider already maintains its own domestic Japanese AT&T Global Network infrastructure, which includes four global network service nodes, remote access infrastructure for corporate clients, an Internet Data Centre and significant international subsea cable capacity.

Over this infrastructure, AT&T will continue to offer multinational corporations (MNCs) its portfolio of wireline managed connectivity such as Ethernet, mobile, cloud and unified communications applications.

“Japan is an important market for AT&T, and we are focused on providing a world-class level of service to our multinational customers with a presence there,” said Bernard Yee, vice president AT&T Asia Pacific in a release

While AT&T is selling off its Japan outsourcing operations to IIJ, AT&T will continue sell IIJI products to the MNCs it serves that have Japanese operations.

In turn, IIJ will buy global connectivity services from AT&T to support its Japan-based customers’.

Selling off IIJ is just one of two major divestitures AT&T has recently completed in an effort to focus its attention on its core telecom business.

In addition to IIJ, AT&T reached a deal to sell its Sterling Commerce business to IBM (NYSE: IBM) in May.

Source:http://www.fiercetelecom.com/story/t-wraps-sale-japan-outsourcing-operations-iiji/2010-09-01

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Boeing’s expensive lesson in outsourcing

August 31st, 2010

Boeing Co.’s (NYSE: BA) sixth delay of its 787 Dreamliner won’t postpone the delivery date of the aircraft ordered by Royal Jordanian, the carrier’s Chief Executive Officer Hussein Dabbas said.

“We were assured the delivery of our airplanes will not be affected,” Dabbas said in a telephone interview today from Amman, where the carrier is based.

The carrier expects to receive its first plane in 2013, according to Dabbas.

But Boeing has learned the hard (and expensive) way that delegating too much of the advanced work on the 787 to global partners has not worked.

Despite having bought out the Global Aeronautica stakes from Alenia and Vought, the company is still experiencing quality issues that should not be occurring so close to when the 787 is on the final leg of its completion efforts.

Acquiring the Italian Alenia operation now would be a risky move, but leaving it longer will continue to compound the risk as Boeing looks to ramp up production towards 10-per-month by 2013.

Source:http://www.benzinga.com/general/10/08/450460/boeings-expensive-lesson-in-outsourcing

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India to turn global outsourcing center

August 31st, 2010

Indian food processing sector has the potentiality to become the outsourcing hub for the world, said a study.

“Ministry of Food processing is highly committed to the sector and has announced various incentives and schemes to support new ventures,” said Food Processing Minister, Subodh Kant Sahai.

Sahai also stated that the sector is powerful dwarf, which has the capacity and capability to do for rural India what IT has done for the urban India.

Highlighting the blooming opportunities in the food processing industry, the report studied the strengths and weaknesses of the processed food value chain.

India is growing with the opportunity as for the first time, over 50 global buyers had come from all across the World to explore India as an expanding global trade in outsourcing the processed food.

“Indian food with international taste has increased the capability to match the demand and acceptance of Indian cuisine all over the World,” said Mother Dairy CEO, SK Bansal.

Source:http://news.oneindia.in/2010/08/31/india-to-turn-into-global-outsourcing-center-study.html

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Green lights on the IT highway

August 28th, 2010

We are living through the information revolution. Whether it is smart phones, tablet computers, social media or new user-friendly software, new information and communications technologies (ICT) are having a profound effect on our lives, our workplaces and our future.

When it comes to a “green” perspective, there is a debate whether ICT will save or bake our planet.

Data, energy and the environment

According to Open Text CEO Tom Jenkins, one of Canada’s leading ICT innovators, the total amount of electronic data across the globe will double every two months.

In one year, the amount of data that will need to be stored on servers or other storage devices will double and double again six times this year.

With this dramatic increase in storage needs, it is not surprising that data centres in the global ICT industry are due to hit the wall in 2012.

Not only are we racing to keep place with this geometric explosion in data storage needs, the spiralling demand for high-level computing and escalating energy costs for power and cooling converge.

In some jurisdictions, power costs are exceeding the costs of hardware, where the absolute energy consumption is increasing by 10 per cent a year.

Few, if any, new power plants are being commissioned in North America in the short term.

By improving energy efficiency, we decrease the need for electricity and, subsequently, have a reduced requirement for cooling capacity.

Making use of the guidance provided by the Electronic Product Environmental Assessment Tool (EPEAT) can help us aggressively manage consumption and promote best practices.

While the Energy Star rating has been a useful guide for consumers, procurement needs to move beyond these standards.

Certainly, there are opportunities to help curb data centre energy demand while meeting operational requirements and fuelling the development of new applications and innovation. And, as the saying goes, there is nothing like an impending execution to focus the mind.

There is a retrenchment in the data centre sector in the U.S. and across Europe, driven both by environmental concerns and operating costs.

This presents both an opportunity and a challenge to New Brunswick. We could pursue the good jobs and investment that come with these centres.

However, if we follow the same path as the others we will wind up in the same place – less than required capacity with escalating energy costs.

Build SMART, be smart

The Smart 2020 report uses the acronym SMART – Standardize (systems), Monitor (power consumption), Accountability (for cost and energy savings), Rethink (operations) and Transform (culture and systems) to prescribe how efficient ICT can make the economy more efficient.

The low-hanging fruit here is to look at the motor systems and logistics as well as the buildings and grids that house and supply these systems.

Smart buildings are being designed in a manner to allow for the monitoring of electrical demand, efficiency and integrated renewable energy generation.

Completely programmable automation systems are being incorporated into the built environment, from large-scale commercial buildings right down to residential construction.

Smart buildings can now be managed and manipulated from multiple locations to minimize energy consumption and maximize efficiency and performance.

On the macro level, coalitions such as the Climate Savers Computing initiative have set a goal of cutting greenhouse gases by 32 million metric tons and are aggressively promoting smart grid development and effective building management, as well as promoting innovative new measures for power usage effectiveness.

Given our geography and our climate, not to mention technological acumen, we know a lot about innovation in ICT and building smart infrastructure for sustainable mobility.

In a country of our size, or in a province with large rural and remote areas, we are crossing barriers by utilizing video conferencing and implementing e-learning solutions.

ICT allows us to rethink the workplace. Travelling from home to work adds to our carbon footprint.

Companies like Virtual Agent Systems use ICT to allow their employees to work from their homes – a major advantage for the many rural New Brunswickers who work for VAS.

It not only saves a commute from their communities to a central location, it reduces the carbon footprint of the overall operation.

We also need to take a hard look at how we recycle, reuse and manage the toxic components and byproducts in our digital telephones, computers and other devices.

In 2002 alone, Canadians disposed of 140,000 tonnes of “e-waste” – the equivalent of 28,000 adult African elephants.

The industry is taking steps to provide for the “final phase” of cell phones and computers, which contain toxic substances such as PVCs, BFRs and mercury, among others.

Just as we would not send half-empty paint cans or waste oil products to the landfill, we need to provide a safe way to dispose of, and recycle, electronic products.

Seven Canadian provinces have established regulations and/or partnerships to deal with this issue. Nova Scotia has implemented Atlantic Canadian Electronics Stewardship or ACES, and there is regulatory provision in New Brunswick for a “Multi-Material Stewardship Board.”

However, if we look at Green ICT as a whole, the solution is not just finding efficient ways to deal with waste or to be more energy (and cost) efficient.

We need a shift in philosophy – from disposable to scalable. We need to create products and systems that can adapt to these changing times and get out of the cycle of tossing products that no longer satisfy our need to be on the “bleeding edge” into the waste bin.

A mental shift

Sustainable ICT awareness will support the smart procurement of Energy Star or Gold EPEAT LCD monitors and LED lamps for offices.

But we must also look at the opportunities to “virtualize” ICT by running multiple computer configurations on one piece of hardware.

Rather than letting brute computing power try to solve our problems (which it won’t), we need to be more effective and strategic in building the infrastructure that will support Cloud Computing and practicing Software as a Service.

On these latter two items, policy and regulation needs to catch up to the possibilities that these ICT approaches offer. But we also need the workforce.

We need to take stock of the fact that New Brunswick has lost the leadership position we held on ICT a short 15 years ago. While we see local ICT companies grow and new out-of-province investment, we are not preparing the skilled workforce that is needed to support these initiatives.

New Brunswick needs a new generation of ICT workers, especially those with skills that are scalable rather than disposable, if we are to get the economic and environmental benefits ICT offers.

The global market for ICT will hit $1.58 trillion in 2010 and surge to $1.71 trillion in 2011. Opportunity is there for New Brunswick ICT workers, product developers and consulting companies but, as mentioned in earlier articles, this requires planning, preparation and foresight from all the stakeholders.

The new software development “sweet spot” may be the development of enterprise carbon and energy management software, as well as the rise of a whole new sustainable consulting industry, but we will not get there by wishing.

Krista Downey, Green Canary Group; Gary Stairs, Stellar Learning Strategies; and Chris Baker, Continuum Research, are the co-authors of the Green Owl Report, an insight product focussed on green building technology and design, public opinion and public policy. This is the second in a series of articles.

Source:http://telegraphjournal.canadaeast.com/opinion/article/1192785

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IT security services to fuel global it security market

August 21st, 2010

According to our new research report “Global IT Security Market Forecast to 2013″, With the increasing Internet usage and e-commerce activities, increasing dependence on wireless and mobile computing, and growing threat perception among Small and Medium Businesses (SMBs) across the globe, spending on IT security products and services have witnessed exponential growth.

Moreover, companies expanding businesses around the world will need to align with global regulations and best IT standards. This will further fuel demand for IT security solutions worldwide in future.

After doing an extensive research and in-depth analysis of the global IT security market, we expect that global IT security market will grow at a CAGR of around 11% during 2010-2013.

Our research report further reveals that the security services segment will be the fastest growing segment of the IT security market. At present, the global IT security market is dominated by security software but in future, rolling out of new services such as e-finance, e-banking and e-government in emerging nations such as China, India, Singapore, Malaysia and GCC will create huge demand for security services.

As per our estimations, the security services market is expected to reach around US$ 44 Billion by 2013 at a CAGR of around 14% since 2010.

Further, the report has identified the Americas as the largest security services market, followed by EMEA (Europe, Middle East and Africa) and Asia-Pacific.

However, in terms of growth, Asia Pacific and Middle East countries are expected to experience high growth in their security services markets. Factors, which will spur growth in theses region, have been extensively discussed in the report.

“Global IT Security Market Forecast to 2013″ provides an overview of the current and future scenario of the global IT security market. Apart from security services, the report provides market overview and current trends in other security segments, including IT security software and IT security appliances.

The segmentations and future forecast of each segment has been covered in the report.

The report also studies the impact of recession on IT and IT security market by country. Besides, it sheds light on the key players in the IT security industry.

Source:http://pr-usa.net/index.php?option=com_content&task=view&id=465600&Itemid=29

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Globallogic named top 100 global services provider

August 21st, 2010

GlobalLogic was recently selected for recognition in the 2010 GS100 report as a top 100 global services provider and a top 10 outsourced product development partner.

Conducted by Global Services in association with NeoAdvisory, this annual report serves as benchmark for identifying new leaders in the global services space.

“There is a recognition in large companies that outsourcing as a means to reduce costs has had its time; these companies are increasingly looking at service providers being able to make their operations more effective globally and even to transform key areas of their business,” said Atul Vashistha, Chairman, NeoAdvisory.

“The GS100 companies are the ones who are delivering on these fronts and are equipped to demonstrate new forms of value in outsourcing to their clients.”

Companies who participated in the GS100 survey were asked to share exhaustive information about their practices and innovations through an online survey conducted between April and May of 2010.

Global Services and NeoAdvisory selected the top 100 companies – including those recognized in unique categories – by using a scientific research methodology based on over 200 data points and several qualitative parameters. The GS100 model for analysis is based on four primary pillars:

Management Excellence: Revenue, growth, profitability, expansion, M&A, headcount, thought leadership, innovation capability, marketing excellence, leadership quality, resource profile, risk management measures, HR practices and policies

Customer Maturity: Paying customers, new customers, verticals represented, geographies represented, sectoral diversity, contract sizes, customer case studies, complexity of projects, marquee clients, important wins

Global Delivery Maturity: Global delivery footprint, type of work done, expansions, headcounts, growth in headcounts

Breadth of Services Portfolio: Breadth of capabilities and service offerings across ITO and BPO, domain expertise across verticals, engagement models, vendor management practices, new capabilities and services launched, category leadership, ability to serve niche markets

A weighted scoring scheme was used to rate each of the above areas based on a scoring scheme designed by a panel from Global Services’ and NeoAdvisory’s practice experts.

“We are honored to be recognized as a leader in global services, which has been our goal and our message from day one,” said Shashank Samant, President, GlobalLogic.

“GlobalLogic prides itself on being not just a vendor, but a true strategic partner in software R&D.

It is extremely gratifying to have our position validated by a globally recognized report like the GS100 survey.”

Source:http://www.indiainfoline.com/Markets/News/GlobalLogic-named-Top-100-global-services-Provider/4912248726

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Global outsourcing activity shows Q2 growth: Everest

August 18th, 2010

The global outsourcing market saw a 12% increase in transaction volumes with continued growth led by Business Process Outsourcing (BPO) services, BFSI sector deals contributing one-fifth of overall global market activity, and North America and Europe driving three-fourths of all global transactions.

Indeed, figures released in the latest Market Vista report, produced by BPO market activity increased by 15% and 33% in transaction volumes and ACV respectively.

The BFSI sector in particular saw a 41% increase in transactions, with most contracts were signed in the banking sub-sector; volume recorded was double over the previous quarter.

As for location, offshore activity saw 32 delivery centres established in Q2, the majority of which in Asia, followed by Eastern Europe and Latin America.

The figures also revealed that centre delivery in Eastern Europe fell to nearly half the levels observed during the first half of 2009. This was mostly owed to the impact the recession and economic crises in Greece, Spain and Portugal have had on demand.

While activity in Asia has slowed down, the region appears to be recovering faster than other emerging markets locations.
China appears to be slowly establishing itself as an outsourcing hotspot, although currently its capability renders it an attractive offshore destination regionally (i.e. Japan, Korea and Southeast Asia).

However, according to Everest’s research, China still lacks the right characteristics to attract European and Northern American offshoring business. At the top of the list, sufficient numbers of experienced project managers able to deal with North American and European clients.

China is not likely to be a contender to India or the Philippines – at least not for the next five to seven years.

Source:http://www.sourcingfocus.com/index.php/site/newsitem/2538/

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