Posts Tagged ‘Global’

Global IT market tightening its belt, says IDC

August 7th, 2013

The research and analyst firm originally forecast growth to be in the area of 4.9 per cent, but revised its figures down to account for the perceived impact of the economic downturn in China and sluggish recovery in other parts of the world. Nevertheless, core IT spending is looking to rise above the $2tn mark for the first time.

“With the economic outlook uncertain for the second half of this year, we remain focused on the downside risks associated with China and Western Europe,” said Stephen Minton, vice president in IDC’s Global Technology & Industry Research Organization (GTIRO). “IT spending in Europe remains tepid by any historical standards, with overall growth of two per cent driven entirely by mobile devices. Excluding phones and tablets, IT spending in Western Europe will in fact decline by 0.4 per cent this year.”

According to the firm international IT spending will largely be buoyed by spending on mobile devices, which is expected to grow by 18.5 per cent globally, and tablets, which is projected to increase by 39 per cent. On the other hand, global PC sales are projected to decline by 7.2 per cent globally in 2013 – much more than the 2.6 per cent decline originally projected for this year, which underscores a growing trend that sees enterprises adopting IT solutions which fit better with mobile productivity needs.

Interestingly the firm’s figures show that by 2017 mobile devices aren’t forecast to accelerate total IT spending, suggesting that by that point mobile devices will hit parity with servers, storage, and other elements that were previously the drivers of IT spending.

Traditional hardware vendors that don’t have their hands in the mobile or tablet space will likely have a harder time in 2013 than previously estimated, with growth continuing to decline in the server (3.5 per cent down) and only minimal growth expected in the hardware storage market (1.9 per cent up).

“Average price declines in the server and storage markets continue to pressure margins and revenues, while some of the pent-up demand which drove the 2010-2012 rebound has given way to a more subdued environment for capital spending,” said Minton. “There are still pockets of growth, but overall hardware investments are in a cooling phase, which will last until 2014 at the earliest.”

Spending on software appears to be holding steady with 5.5 per cent growth expected for 2013, and the firm says that Software as a Service is playing a key role in the resiliency of that sector of the IT products and services market – to the point where it’s eating into the outsourced services market.

“Enterprises are still investing in new software tools and solutions, especially where rapid cost-benefits have been identified, but more software sales are migrating to SaaS and PaaS delivery models,” Minton said. “Not only does this put pressure on software vendors to compete with lower-margin cloud software providers, but the growth of cloud is also cannibalizing revenues from IT outsourcing and application hosting.”

SaaS is generally recognised as the most popular group of cloud-based services out there, and by the end of 2013 IDC expects almost ten per cent of annual software spending will be on software as a service solutions.


More global, BPO firms set up offices in metro

August 6th, 2013

Multinational and business process outsourcing (BPO) companies moving to prime or Grade-A locations in Metro Manila pulled overall office vacancy rate to 2.51% in the second quarter from 3.21% in the first.Outsourcing26

In the latest Metro Manila Marketview, real estate advisory firm CBRE Philippines said the decline in vacancies in the metropolis resulted from majority of BPO firms setting up shops in “reasonably priced locations” and global firms favoring “brisk expansions and cost-sensitivity.”

Prime office spaces in the Makati Central Business District (CBD) continued to attract multinational corporations causing vacancy rate to decline to 4.27% in Q2 from 5.07% in the previous quarter. Below is the performance of the Makati CBD office market:

BPO firms offering higher-value services had taken up available prime spaces, the strong demand pushing average lease rates up to P1,041.05, a 1.25% quarter-on-quarter growth
Grade A offices’ vacancy rate slightly increased to 2.83% from 2.44% in the previous quarter. Increased vacancy, however, did not affect average lease rates, which inched up to P783.97
Two new buildings added office spaces, which may have helped boost average lease rates for Grade A spaces
Average lease rates for the entire CBD cost P901.46, a 1.26% quarter-on-quarter increase from P890.27

The alternative location to Makati CBD remained to be Fort Bonifacio, where vacancy rate fell to 0.87% in Q2 from 1.01% in Q1. Below is the performance of the Fort Bonifacio office market:

The migration of cost-sensitive BPO companies enhanced the competition for office space, augmenting the asking lease price to P770.29 in the second quarter from P763.74

Tightening supply would ease in the remaining quarters with the upcoming turnover of an additional 159,389 square meters of office spaces
Charts by CBRE PhilippinesCharts by CBRE Philippines

Ortigas CBD recorded the highest decline in vacancy rate, with only Robinsons Cyberscape Beta and 45 San Miguel offering additional office spaces in the coming months. Vacancy rate in this CBD plunged to 3.66% from 5.04% in Q1.


Sutherland Global opens BPO facility in Tiruchi

June 4th, 2013

Sutherland Global Services has set up a new business process outsourcing (BPO) facility in Tiruchi, which will mainly service clients in the financial services space.

According to a press release, the company will hire around 100 people in Tiruchi as part of this expansion over the next 6 to 12 months.

“We are constantly looking at new models, and new geographies in our endeavour to provide the best-in-class integrated BPO service to our global customers.

This expansion is part of that,” said Dilip Vellodi, Founder Chairman and CEO, Sutherland Global Services, in a statement.


Miratech Named to 2013 Global Outsourcing 100 List

February 28th, 2013

Miratech, a leading IT outsourcing provider, has been named as one of the Global Outsourcing 100 service providers by the International Association of Outsourcing Professionals (IAOP).

IAOP is the leading global standard-setting organization and advocate for the outsourcing profession with a worldwide community of more than 120,000 members and affiliates. IAOP annually conducts an independent assessment of the capabilities of outsourcing service providers and advisors, and, based on this assessment, publishes the Global Outsourcing 100 list, the World’s Best Outsourcing Advisors list, and various sub-lists. Applications are then judged by an independent panel of experienced outsourcing buyers on four critical characteristics: size and growth; customer references; organizational competencies; and management capabilities.

The unranked lists were released on February 18 at the opening day of 16th annual Outsourcing World Summit, at the JW Marriott Phoenix Desert Ridge Resort, in Phoenix, Arizona. Official Global Outsourcing 100 rankings will be presented in the May 20th FORTUNE 500 issue of FORTUNE magazine, in a special section produced by IAOP.

The Global Outsourcing 100 list and its sub-lists are essential references for companies seeking new and expanded relationships with the best companies in the industry. The list includes companies from around the world that provide the full spectrum of outsourcing services, from information technology and business process outsourcing to facility services, real estate and capital asset management, manufacturing, and logistics.

Miratech CEO Valeriy Kutsyy comments, “Getting in the Global Outsourcing 100 is a major achievement for a service provider. For us it is also important proof that Miratech is on the right track.”

IAOP CEO Debi Hamill notes, “Global competition is at an all time high. This comes at a time when companies that outsource are scrutinizing their providers more closely. The Global Outsourcing 100 list is the only guide to help companies research and compare service providers with whom they are considering outsourcing relationships.”

IAOP Chairman Michael Corbett adds, “As 2013 begins to see moderate growth in the economy, choosing the right outsourcing partners will be more important than ever. The Global Outsourcing 100 list helps companies easily identify partners that will help them emerge as leaders.”


Ness Technologies Wins $2.6 Million Global Outsourcing Contract with Mul-T-Lock

November 15th, 2012

Ness Technologies, a global provider of information technology (IT) services and solutions, announced today that it has won a five-year outsourcing contract to manage and maintain Mul-T-Lock’s information systems. The contract is valued at approximately $2.6 million, including Mul-T-Lock’s IT infrastructure as well as various applications.

Ness Technologies will be responsible for overall management of Mul-T-Lock’s information systems and will provide full support services to all users in Israel. The outsourcing activity will include hardware, software and applications, including the company’s SAP-based ERP system. Ness will also conduct various IT development activities for Mul-T-Lock, as required from time to time.images

Mul-T-Lock was founded in 1973 and today is fully owned by ASSA ABLOY (headquartered in Sweden), a leading manufacturer of locks, locking systems and architectural hardware and the world’s leading developer of products in the field of electromechanical locking technology. Mul-T-Lock is known as one of the world’s leading companies in developing, manufacturing and marketing high-security level locking products and solutions for institutional, commercial, industrial and residential use. Over the years, Mul-T-Lock has developed numerous innovative and original products, protected by international patents.

“As a developer of innovative electronic and mechanical locking solutions for the global market, we use advanced information systems which are at the forefront of technology, whose performance is critical to our ongoing activity and our worldwide success, enabling us to quickly respond to market demands,” said Shira Baum, IT Director, Mul-T-Lock. “Ness has extensive knowledge and experience in the information technology world. In addition, it delivers a very high level of service. Our partnership with Ness will assist us to grow further in the global market.”

“This year we face many challenges in the IT world that will help Mul-T-Lock reach the business goals the company management has set, and we see Ness as a professional partner in realizing these goals,” said Avishai Fishman, CFO, Mul-T-Lock Group.

“Ness’ win strengthens its position as a leader in outsourcing services,” said Effi Kotek, President, Ness Israel. “We will enable Mul-T-Lock to focus on its core business while operating an extensive IT system at maximum efficiency. Ness Technologies is committed to providing the highest level of service with full transparency and tight cooperation with Mul-T-Lock. We will make our best experts available to Mul-T-Lock, including those highly proficient with the SAP ERP system, and provide the company with the benefit of our wealth of experience in complex outsourcing projects in Israel and abroad.”


Global outsourcing contracts dip

November 9th, 2012

The global services market saw transaction volumes decline in the third quarter of this year, extending a declining trend to six consecutive quarters, according toMarket Vista: Q3 2012, a quarterly market report by Everest Group, an advisory and research firm on global services.

Market Vista: Q3 2012, which analyzes global outsourcing and offshoring activity contracts irrespective of contract value, found third quarter transactions and annual contract volumes fell 8 and 35 percent compared to the second quarter, respectively. The market saw 380 outsourcing deals signed in the third quarter, compared to 472 and 441 during the first and second quarters, respectively. In the third quarter, reported annual contract value (ACV) reached about US$1.4 billion. Both transaction volume and ACV dropped for IT Outsourcing (ITO) and Business Process Outsourcing (BPO).

“In years past, the market saw pent up demand accumulate then propel positive third-quarter activity, but that didn’t happen this year,” said Eric Simonson, managing partner of Research.


Global IT Services Market 2011-2015

October 29th, 2012

TechNavio’s analysts forecast the Global IT Service Market to grow at a CAGR of 5.04 percent over the period 2011-2015. One of the key factors contributing to this market growth is the emerging outsourcing destinations. The Global IT Service Market has also been witnessing an increasing adoption of cloud services. Moreover, unstable global economic recovery could pose a challenge to the growth of this market.

TechNavio’s report, the Global IT Service Market 2011-2015, has been prepared based on an in-depth analysis of the market with inputs from industry experts. The report covers the Americas, and the EMEA and APAC regions; it also covers the Global IT Service Market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors dominating this market space include Accenture plc, Fujitsu Ltd., HP Co., and IBM Corp.

Other vendors mentioned in the report: Computer Sciences Corp., Lockheed Martin Corp., Xerox Corp., NTT Data Corp., NEC Corp., Capgemini S.A., Atos S.A., BT Global Services, Hitachi Ltd., Indra Sistemas S.A., Infosys Technologies Ltd., LogicaCMG plc, and SAP AG.


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