Posts Tagged ‘Global’

Miratech Named to 2013 Global Outsourcing 100 List

February 28th, 2013

Miratech, a leading IT outsourcing provider, has been named as one of the Global Outsourcing 100 service providers by the International Association of Outsourcing Professionals (IAOP).

IAOP is the leading global standard-setting organization and advocate for the outsourcing profession with a worldwide community of more than 120,000 members and affiliates. IAOP annually conducts an independent assessment of the capabilities of outsourcing service providers and advisors, and, based on this assessment, publishes the Global Outsourcing 100 list, the World’s Best Outsourcing Advisors list, and various sub-lists. Applications are then judged by an independent panel of experienced outsourcing buyers on four critical characteristics: size and growth; customer references; organizational competencies; and management capabilities.

The unranked lists were released on February 18 at the opening day of 16th annual Outsourcing World Summit, at the JW Marriott Phoenix Desert Ridge Resort, in Phoenix, Arizona. Official Global Outsourcing 100 rankings will be presented in the May 20th FORTUNE 500 issue of FORTUNE magazine, in a special section produced by IAOP.

The Global Outsourcing 100 list and its sub-lists are essential references for companies seeking new and expanded relationships with the best companies in the industry. The list includes companies from around the world that provide the full spectrum of outsourcing services, from information technology and business process outsourcing to facility services, real estate and capital asset management, manufacturing, and logistics.

Miratech CEO Valeriy Kutsyy comments, “Getting in the Global Outsourcing 100 is a major achievement for a service provider. For us it is also important proof that Miratech is on the right track.”

IAOP CEO Debi Hamill notes, “Global competition is at an all time high. This comes at a time when companies that outsource are scrutinizing their providers more closely. The Global Outsourcing 100 list is the only guide to help companies research and compare service providers with whom they are considering outsourcing relationships.”

IAOP Chairman Michael Corbett adds, “As 2013 begins to see moderate growth in the economy, choosing the right outsourcing partners will be more important than ever. The Global Outsourcing 100 list helps companies easily identify partners that will help them emerge as leaders.”

Source:http://www.openpr.com/news/253206/Miratech-Named-to-2013-Global-Outsourcing-100-List.html?SID=0fab617f8f820ffc5f88d0123b301f60

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Ness Technologies Wins $2.6 Million Global Outsourcing Contract with Mul-T-Lock

November 15th, 2012

Ness Technologies, a global provider of information technology (IT) services and solutions, announced today that it has won a five-year outsourcing contract to manage and maintain Mul-T-Lock’s information systems. The contract is valued at approximately $2.6 million, including Mul-T-Lock’s IT infrastructure as well as various applications.

Ness Technologies will be responsible for overall management of Mul-T-Lock’s information systems and will provide full support services to all users in Israel. The outsourcing activity will include hardware, software and applications, including the company’s SAP-based ERP system. Ness will also conduct various IT development activities for Mul-T-Lock, as required from time to time.images

Mul-T-Lock was founded in 1973 and today is fully owned by ASSA ABLOY (headquartered in Sweden), a leading manufacturer of locks, locking systems and architectural hardware and the world’s leading developer of products in the field of electromechanical locking technology. Mul-T-Lock is known as one of the world’s leading companies in developing, manufacturing and marketing high-security level locking products and solutions for institutional, commercial, industrial and residential use. Over the years, Mul-T-Lock has developed numerous innovative and original products, protected by international patents.

“As a developer of innovative electronic and mechanical locking solutions for the global market, we use advanced information systems which are at the forefront of technology, whose performance is critical to our ongoing activity and our worldwide success, enabling us to quickly respond to market demands,” said Shira Baum, IT Director, Mul-T-Lock. “Ness has extensive knowledge and experience in the information technology world. In addition, it delivers a very high level of service. Our partnership with Ness will assist us to grow further in the global market.”

“This year we face many challenges in the IT world that will help Mul-T-Lock reach the business goals the company management has set, and we see Ness as a professional partner in realizing these goals,” said Avishai Fishman, CFO, Mul-T-Lock Group.

“Ness’ win strengthens its position as a leader in outsourcing services,” said Effi Kotek, President, Ness Israel. “We will enable Mul-T-Lock to focus on its core business while operating an extensive IT system at maximum efficiency. Ness Technologies is committed to providing the highest level of service with full transparency and tight cooperation with Mul-T-Lock. We will make our best experts available to Mul-T-Lock, including those highly proficient with the SAP ERP system, and provide the company with the benefit of our wealth of experience in complex outsourcing projects in Israel and abroad.”

Source:http://www.sacbee.com/2012/11/14/4984481/ness-technologies-wins-26-million.html

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Global outsourcing contracts dip

November 9th, 2012

The global services market saw transaction volumes decline in the third quarter of this year, extending a declining trend to six consecutive quarters, according toMarket Vista: Q3 2012, a quarterly market report by Everest Group, an advisory and research firm on global services.

Market Vista: Q3 2012, which analyzes global outsourcing and offshoring activity contracts irrespective of contract value, found third quarter transactions and annual contract volumes fell 8 and 35 percent compared to the second quarter, respectively. The market saw 380 outsourcing deals signed in the third quarter, compared to 472 and 441 during the first and second quarters, respectively. In the third quarter, reported annual contract value (ACV) reached about US$1.4 billion. Both transaction volume and ACV dropped for IT Outsourcing (ITO) and Business Process Outsourcing (BPO).

“In years past, the market saw pent up demand accumulate then propel positive third-quarter activity, but that didn’t happen this year,” said Eric Simonson, managing partner of Research.

Source:http://www.sourcingfocus.com/site/newsitem/6487/

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Global IT Services Market 2011-2015

October 29th, 2012

TechNavio’s analysts forecast the Global IT Service Market to grow at a CAGR of 5.04 percent over the period 2011-2015. One of the key factors contributing to this market growth is the emerging outsourcing destinations. The Global IT Service Market has also been witnessing an increasing adoption of cloud services. Moreover, unstable global economic recovery could pose a challenge to the growth of this market.

TechNavio’s report, the Global IT Service Market 2011-2015, has been prepared based on an in-depth analysis of the market with inputs from industry experts. The report covers the Americas, and the EMEA and APAC regions; it also covers the Global IT Service Market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors dominating this market space include Accenture plc, Fujitsu Ltd., HP Co., and IBM Corp.

Other vendors mentioned in the report: Computer Sciences Corp., Lockheed Martin Corp., Xerox Corp., NTT Data Corp., NEC Corp., Capgemini S.A., Atos S.A., BT Global Services, Hitachi Ltd., Indra Sistemas S.A., Infosys Technologies Ltd., LogicaCMG plc, and SAP AG.

Source:http://www.sbwire.com/press-releases/global-it-services-market-2011-2015-175403.htm

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Serco Global BPO signs 170-mn-pound 10-yr deal with Aegon

October 29th, 2012

Serco’s global BPO business today announced that it has signed a major 10-year contract with leading life assurance and pensions provider Aegon, valued at around £170million.

Serco had acquired Mumbai-based BPO player Intelenet last year in a deal worth £385 million.

The outsourcing partnership further strengthens Serco’s business process outsourcing (BPO) interests within the UK financial services sector and will see the company provide customer contact and support services for Aegon following the TUPE transfer of some 330 members of staff at their offices in Lytham St Annes, Lancashire.

“This is another significant contract and an exciting strategic development for our growing global BPO business. It marks our entry into this important segment of the financial services. This new partnership will see us operate primarily from the company’s existing offices in Lytham St Annes in the UK, which we are aiming to develop as a centre of excellence following earlier contract wins with the UK’s leading online retailer Shop Direct Group and leading UK general insurer, esure,” said Tom Riall, Chief Executive of Serco Global Services.

Serco will deliver a wide range of services for Aegon’s UK-based protection business. These include managing all aspects of the customer journey from initial underwriting through to claims management for the Aegon Individual Protection (AIP) suite, which comprises a full portfolio of life assurance, critical illness, disability and income protection products. Serco will look after all aspects of policy servicing and claims for some small ‘closed books’ of pension and life assurance policies that are no longer sold but still require ongoing management. It will also work closely with Aegon to deliver business process improvement and customer service excellence through the use of Serco’s advanced cloud technology, internet telephony (VoIP), CRM and call centre software. Serco will be responsible for the administration of approximately 500,000 current and closed book policies in total.

The initial ten-year term of the new partnership contract signed by Aegon and Serco will commence on 1 November 2012.

Source:http://www.business-standard.com/india/news/serco-global-bpo-signs-170-mn-pound-10-yr-dealaegon/193384/on

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Global IT outsourcing meet boosts industry

October 23rd, 2012

SHANGHAI’S annual global IT outsourcing forum opens on Thursday in the latest move by the city to develop its information technology industry.

The outsourcing business, which boosts software exports and IT industry development, is an important part of Shanghai’s plan to transform its economic structure to become more service-oriented. IT outsourcing refers to contracting business processes, such as software development, data management and systems maintenance, to third-party contractors.Outsourcing-Global

“Software outsourcing has become a strategic industry of China with double-digit annual revenue growth,” said Zhao Zhifan, director of the Software Offshore Business Union of Shanghai. “Chinese firms have gained more and more influence in the global IT industry.”

The 10th Global IT Outsourcing Forum 2012 runs through Friday at the Longemont Shanghai in Changning District. Its theme is “An Innovation-driven Future and Development through Cooperation.” The focus is the development of software technology and information services.

Topics include policies favoring innovation and financial support, strategies for sustainable development of software professionals, development in the Yangtze River Delta region’s software industry, and joint development of new-generation information technology.

In 2011, Shanghai software industry generated 176.6 billion yuan (US$27.9 billion) in revenue, a 21 percent growth compared to the previous year. The IT services industry, comprising mainly of the software sector, accounted for 5.8 percent of Shanghai’s total GDP, compared with around 5 percent several years ago.

Software exports reached US$1.57 billion in 2011, a 41.4 percent annual increase. Of the total exports, information technology outsourcing (ITO) accounted for 98 percent, according to the Shanghai Municipal Commission of Commerce.

The US and Japan are still major software export destinations, followed by Singapore, France and Ireland.

Local firms have upgraded service and technologies to improve their competitiveness and establish “Shanghai Design” as a software brand, Zhao said.

IT outsourcing focus

Both the government and industry organizations have paid more attention to IT outsourcing, especially at a time when the global economic environment is uncertain.

The event is supported by the Ministry of Commerce and the Shanghai government, the Shanghai Municipal Commission of Commerce and the Shanghai Municipal Economic and Information Technology Development Commission.

The forum is expected to be a win-win practical and professional platform featuring policy interpretation, panel discussion and project match-making. It will promote better understanding of global industry trends, introduce authoritative forecasts, generate insightful points of view, and interpret the latest policies. Events will include speeches, panel discussions and specific project match-making.

The speakers and participants will include senior officials from the central government, Shanghai government and relevant authorities, executives from multinational companies and institutions and officials from local firms.

Confirmed speakers to date represent the Chinese Academy of Sciences, Tongji University, US-based Yell Group, Japan-based NTT DATA, Russia-based Firstline Software and Australia-based Mikrobe P/L.

Officials of local and Chinese firms are expected to attend.

By the end of 2011, 317 firms in Shanghai exported software and services to overseas markets, according to the Shanghai commerce commission.

Source:http://www.shanghaidaily.com/nsp/Business/2012/10/23/Global%2BIT%2Boutsourcing%2Bmeet%2Bboosts%2Bindustry/

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Shared services centres top global outsourcing efforts

June 20th, 2012

Companies continue to favour shared services centres over more traditional outsourcing methods – and finance and accounting functions are a big part of the consolidation conversation, a KPMG survey found.

Fifty-two per cent of survey respondents in the first quarter said centralising functions in shared services centres was their strongest area of growth. Survey participants were two dozen IT service providers whose clients outsource services.

Shared services, or the centralising of functions once performed in separate divisions of a business, was cited as the strongest area of growth (52%). Just 37% said they have seen growth in demand for traditional information technology outsourcing and just 27% for traditional business process outsourcing.

IT was the functional area where shared services approaches were most commonly used (63%), followed by finance and accounting (51%). Other areas the survey focused on included human resources, customer care and call centre, and procurement.

The survey also found that providers are seeing an increase in the use of cloud computing to complement, extend and, in some cases, supplant traditional outsourcing. In the next 12 months, live (as opposed to pilot) cloud services deployments at the business unit level are expected to rise to 92% from the current 50%.

“These findings highlight the fact that buyer organisations need to continue to improve their cloud skills and acumen, especially relative to addressing data security, risk and regulatory compliance requirements,” Stan Lepeak, global director of research for KPMG Shared Services and Outsourcing Advisory, said in a press release.

Overall outsourcing trends are expected to remain stable over the next year, according to the spring 2012 KPMG Global Business Outlook Survey. Sixty-eight per cent of the 6,200 companies that responded to that survey said their companies will be doing the same amount of outsourcing, while 14% indicated their outsourcing levels will increase. The number of respondents unsure about future outsourcing declined to 10% from 17% in the fourth quarter.

Source:http://www.cgma.org/Magazine/News/Pages/20125649.aspx

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