Posts Tagged ‘Global’

Stefanini IT solutions named to IAOP® list of top global outsourcing providers

March 4th, 2010

“As the economy recovers, partnering with the world’s best outsourcing providers and advisors will be more important than ever,” said IAOP Chairman Michael F. Corbett, chair of the judges’ panel. “The Global Outsourcing 100 helps companies easily identify those partners that will help them emerge as leaders.”

The Global Outsourcing 100 and its sub-lists are essential references for companies seeking new and expanded relationships with the best companies in the industry. The lists include companies from around the world that provide the full spectrum of outsourcing services — not just information technology and business process outsourcing, but also facility services, real estate and capital asset management, manufacturing and logistics. They include not only today’s leaders, but tomorrow’s rising stars.

“The International Association of Outsourcing Professionals is the premier organization for the worldwide outsourcing community, and for this reason Stefanini is particularly proud to be named to the 2010 Global Outsourcing 100,” said Marco Stefanini, founder and president of Stefanini. “This honor is a reflection of Stefanini’s commitment to outsourcing excellence, a commitment also evidenced by our performance in 2009. Over the past year Stefanini saw an increase in global revenues of 32 percent as compared to 2008, building on new business efforts, long lasting client relationships and the increased awareness of nearshore outsourcing’s value.”

The 2010 Global Outsourcing 100 rankings are based on applications received and evaluated by an independent judging panel organized by IAOP. The 2010 panel is led by Corbett. The panel includes:
- Jagdish Dalal, COP, president, JDalal Associates, LLC, and managing director, thought leadership, IAOP
- Divyesh Dalal, managing director, India, Hamilton Sundstrand, United Technologies International Operations, Inc.
- Teresa Harris, COP, global partner account manager, Eastman Kodak Company
- William Hefley, Ph.D., CDP, COP, clinical associate professor, Katz Graduate School of Business and College of Business Administration, University of Pittsburgh, and director, ITSqc, LLC
- Kurt Kohorst, COP, vice president, agency markets, Liberty Mutual Insurance
- William P. Metz, COP, global business services, Proctor & Gamble
- Manish K. Sahai, COP, vice president, customer service international, customer network partners, American Express
- Kristin H. Weitz Rammer, vice president-center of excellence, MAXIMUS Vera Marques, IT regional director, Hoffman-La Roche – Latin America

The 2010 Global Outsourcing 100 list with rankings will be published in the special advertising feature produced by IAOP in the May 3 issue of FORTUNE® magazine. The service provider and advisor lists with rankings, as well as the new series of sub-lists, also are published on IAOP’s Web site, outsourcingprofessional.org, at this time.

Source:http://www.webnewswire.com/node/511211

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Stefanini IT solutions named to IAOP(R) list of top global outsourcing providers

February 19th, 2010

Stefanini IT Solutions (www.stefanini.com) today announced that the International Association of Outsourcing Professionals(R) (IAOP(R)) named the company to the leaders category in IAOP’s 2010 Global Outsourcing 100(R) service providers list. Stefanini, a global provider of onshore and nearshore IT consulting, integration and development, and outsourcing services, and other honorees were selected based on a measurable set of standards as well as an evaluation by a panel of industry-recognized outsourcing leaders.

“As the economy recovers, partnering with the world’s best outsourcing providers and advisors will be more important than ever,” said IAOP Chairman Michael F. Corbett, chair of the judges’ panel. “The Global Outsourcing 100 helps companies easily identify those partners that will help them emerge as leaders.”

The Global Outsourcing 100 and its sub-lists are essential references for companies seeking new and expanded relationships with the best companies in the industry. The lists include companies from around the world that provide the full spectrum of outsourcing services — not just information technology and business process outsourcing, but also facility services, real estate and capital asset management, manufacturing and logistics. They include not only today’s leaders, but tomorrow’s rising stars.

“The International Association of Outsourcing Professionals is the premier organization for the worldwide outsourcing community, and for this reason Stefanini is particularly proud to be named to the 2010 Global Outsourcing 100,” said Marco Stefanini, founder and president of Stefanini. “This honor is a reflection of Stefanini’s commitment to outsourcing excellence, a commitment also evidenced by our performance in 2009. Over the past year Stefanini saw an increase in global revenues of 32 percent as compared to 2008, building on new business efforts, long lasting client relationships and the increased awareness of nearshore outsourcing’s value.”

The 2010 Global Outsourcing 100 rankings are based on applications received and evaluated by an independent judging panel organized by IAOP. The 2010 panel is led by Corbett.

The 2010 Global Outsourcing 100 list with rankings will be published in the special advertising feature produced by IAOP in the May 3 issue of FORTUNE(R) magazine. The service provider and advisor lists with rankings, as well as the new series of sub-lists.

Source:http://www.marketwatch.com/story/stefanini-it-solutions-named-to-iaopr-list-of-top-global-outsourcing-providers-2010-02-18?reflink=MW_news_stmp

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PEQ ranked among top IT service providers globally

February 14th, 2010

PEQ Services + Solutions, Inc. has once again earned recognition from leading industry outlet, MSPmentor and Nine Lives Media Inc. PEQ has been ranked the #3 Top Global Managed Services Provider on the 2010 MSPmentor 100 List. PEQ was also ranked #1 on the 2010 MSPmentor 100 List for their 2009 recurring revenue growth. The top MSPmentor List has been published online at www.mspmentor.net/top-100-msps.

“PEQ is proud to continue our steady path of growth while we remain committed to the level of quality and service we provide to our valued clients,” stated Jason Evans, President & CEO of PEQ Services + Solutions. “We are happy to earn such distinguished recognition as we emerge from what has been a challenging economy for many in the IT industry. We credit our dedicated employees and valued clients for their commitment, and we look forward to more growth in 2010 via our Managed Services capabilities.”

This marks the second consecutive year that PEQ has earned recognition on the MSPmentor 100 List. In 2009, PEQ was ranked the #12 Global Services Provider. PEQ’s significant jump in the 2010 MSPmentor List has been attributed to the expansion of existing client contracts, as well as a recent merger with Buchanan Technologies, headquartered in Dallas, TX.

Nine Lives Media Inc announced the 2010 MSPmentor Survey February 10, 2010. Over 1,000 global Managed Services Providers were considered for the MSPmentor 100 (2010-2009 Edition). The MSP rankings are calculated based off an index measurement using such metrics as overall managed services revenue, overall managed services revenue growth, percentage managed services revenue growth, managed services revenue per employee, number of devices managed, and other data points comparing fiscal 2009 to fiscal 2008.

Source:http://www.prweb.com/releases/2010/02/prweb3601844.htm

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Bacolod deemed fastest growing Visayan site for IT

January 26th, 2010

Philippine Economic Zone Authority (PEZA) Director General Lilia de Lima has declared Negros Occidental capital, Bacolod City, among the fastest growing potential investment sites in the country, particularly where information technology (IT) is concerned.

De Lima was in Bacolod last Monday to visit the existing IT parks and centers in Bacolod, including the Luxur IT Park where call center company, Teleperformance is located; Lopue’s East IT Centre, site of similar firm, Telequest; East Block IT Park where Next Level IT Teleservices is located and Robinsons Cybergate, where Teletech has chosen to build its quarters.

The PEZA chief commended Bacolod Councilor Jocelle Batapa-Sigue for her thorough involvement with the IT sector, as well as the real estate property developers for having established 15 special economic zones (SEZ) for IT enterprises in Bacolod City.

Sigue noted that Bacolod has the most number of IT “ecozones,’’ another name for IT parks and centers, outside the national capital, Metro Manila and Cebu.

She said this is the main reason why Bacolod is currently ranked fifth among the top ten “next wave cities’’ (NWC) as declared by the Commission on Information and Communications Technology (CICT), and the Business Process Association of the Philippines (BPAP).

The presence of available locations, which have already been declared as SEZs, as well as the existence of the Bacolod-Negros Occidental Federation for Information and Communications Technology (BNEFIT) Inc. in Bacolod are key factors enabling the city to be amongst the top NWCs.

Aside from Bacolod’s 15 IT ecozones, which include The Central District — a 15-hectare mixed-use IT park; Batapa-Sigue revealed that there are three other properties in the pipeline poised to apply for SZ accreditation with PEZA, including the Grand IT Park, which is the current site of Gaisano City Mall.

De Lima said all PEZA zones, including manufacturing zones, posted a 13.5 percent growth last year despite the recession. From P154.74 billion in 2009, total revenues generated by such zones rose to P175.36 billion.

There are already 207 SEZs all over the country, 127 of which are IT ecozones; 69 manufacturing zones; nine, tourism economic zones; and one each for a medical tourism park and a medical tourism center.

“Attracting investors to locate within the SEZs is easy,” said De Lima. “What is important is to sustain the growth of business within the zones, highlighting the fact that all business transactions with PEZA are strictly graft-free, speedy and very efficient.”

As National ICT Confederation of the Philippines Chair, Batapa-Sigue has invited De Lima to speak before 34 ICT councils and organizations from 34 cities and provinces nationwide during the 10th e-Services Global Outsourcing Conferences and Exhibitions this coming February 8 and 9 at the SM Mall of Asia in Pasay City.

Source:http://www.mb.com.ph/articles/240402/bacolod-deemed-fastest-growing-visayan-site-it

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Philippines’ biggest BPO event celebrates a decade promoting the e-services sector

January 24th, 2010

The 10th e-Services Global Sourcing Conference and Exhibition, the largest ICT/BPO event in the Philippines, is expected to haul in 120 exhibitors and 1,440 trade buyers on February 8-9, 2010 at the SMX Convention Center, Pasay City.

In 2009, the show generated close to $100 million export sales and 1,400 trade visitors. Some 800 business meetings were held at the booths and 115 business matching activities were arranged in the show, according to Trade Secretary Peter B. Favila.

As the show marks its first decade, the fledgling industry that employed a few thousand employees in little known call centers in 2001, has grown to a US$6 billion business, the single biggest employment growth sector in the country todate.

“This year, the BPO industry projects to attain $11-13 billion revenues, generate 650,000 to 900,000 new jobs and gain 10 per cent of global market share,” the Trade Secretary predicted.

An American global brand engaged in end-to-end services has returned to the Philippines after their visit to e-Services to close their deals with three Philippine BPO companies, he revealed.

“So, for 2010, our goal is to assist companies exhibiting in the show to pump up their business and find new customers.”

For next month’s event, the organizers have invited key speakers from the U.S. and Europe to discuss emerging BPO business models, green IT and technology economies.

“We also pay tribute to the innovators in Philippine ICT and BPO for ten years in the e-Services Awards Hall of Fame and we are featuring an investors’ program to bring in more business and jobs here,” Secretary Favila elaborated.

“We are also bringing our IT/BPO companies to the Game Developers Conference in the U.S. this year as well as our other players from creative e-services to the Hong Kong International Film and TV market so we can strengthen our image not just as a center of excellence in ICT and BPO but also in the emerging field of creative process outsourcing.”

The Center for International Trade Expositions and Missions (CITEM) is the lead agency in the e-Services event. Partner agencies include the Board of Investments, the Foreign Trade Services Corps, the Regional Operations and Development Group and the Commission on Information and Communications Technology (CICT).

Source:http://www.mb.com.ph/articles/240035/philippines-biggest-bpo-event-celebrates-a-decade-promoting-eservices-sector

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Global outsourcing is on the rise

January 22nd, 2010

Research firm IDC Canada predicts the overall Canadian IT outsourcing market will reach close to $15 billion this year, compared to its current $5.5 billion. And if Canadian service providers wish to successfully compete in this space, analysts say certain resources and tactics are required.

IDC recently participated in a Webcast, titled Outsourcing Monitor, together with the Centre for Outsourcing Research and Education (CORE), an independent, not-for-profit organization that focuses on research and education on outsourcing, global sourcing and other collaboration efforts, and Prima Management Consulting.

The Webcast was based on bi-annual research collected by IDC, CORE and Prima Management Consulting, that aims to assess the current state of the Canadian and global outsourcing market place.

Frank Hart, president of Regina, Sask.-based Prima Management Consulting, said the recent global economic recession has sparked the growth of global outsourcing demands.

“The market will continue to expand through 2010 with an increased adoption of global sourcing, but Canada will continue to lag behind the U.S. and Europe,” Hart said.

More businesses are looking towards offshore outsourcing to help them reduce costs, better manage their resources, and to be more competitive with other businesses in the market, Hart explains.

Hart said firms in India are beginning to win larger scale ITO (information and communication technology) contracts from Canadian companies because of their lower-labour costs and their ability to handle things remotely. This ability is made possible thanks to the Internet and high-speed Internet access, he added.

For those Canadian service providers who wish to play in this space, Hart said they look at Canadian global outsourcing company, CGI, as an example.

“Canadian service providers who have clients in Canada that are global will need to have resources in those countries too in order to serve them,” Hart suggested. “If you aspire to be a global service provider, you need to have a global presence and resources.”

Sebastien Ruest, vice-president of infrastructure, services, software and services group at IDC Canada, added that partners should also differentiate themselves in the market by offering specialization services.

Ruest said the Canadian outsourcing market is currently valued at $5.5 billion. This year, the overall IT outsourcing market in Canada is expected to reach close to $15 billion, he added.

“There are no more boundaries for where delivery services will be coming from,” Ruest said. “Technologies such as cloud computing are making this possible.”

Last year, the financial and telco and utilities verticals showed strong participation rates with outsourcing services, while the retail, wholesale and manufacturing sectors showed a “relatively lower” penetration rate of IT outsourcing. This year, Ruest said more interest in IT outsourcing is now being expressed by the distribution and manufacturing industries.

Source:http://www.itbusiness.ca/it/client/en/home/News.asp?id=56130

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Xi’an Software Park to Expand from Outsourcing Center to City of Global Entrepreneurship

January 21st, 2010

The sixth annual Global Sourcing Summit, “New Opportunities for a Changing World,” held Nov. 10-11 of last year, provided an entry point for global entrepreneurs seeking to expand their businesses on both the client and consumer side of outsourcing and IT services.

The major development revealed during the summit was the building of a 5.7-square kilometer software city over the coming years. The park will invest more than 100 billion RBM, using state-of-the-art information technology and eco-friendly design, to host over 200,000 global IT entrepreneurs looking to relocate and cut costs or to launch their business for the Chinese market.

“We are attracting more global business since the financial crisis started,” said Zigeng Wang, director of the Xi’an software park. “Companies are focused on finding value now more than ever.” Xi’an’s unique coupling of a high concentration of engineers with a low cost of living provides an unequaled opportunity for businesses in search of value.

“The scale and growth of the Chinese economy means opportunities for global entrepreneurs,” continued Wang. “China is not only an established valuable IT service supplier, but also an important consumer for various IT services, and we want to be the gateway to help those entrepreneurs access the dynamic Chinese market.”

Xi’an is establishing itself as China’s hub for outsourcing and beyond, as developments over the last several years demonstrate:

* The software park maintained 35% year-over-year growth since its foundation in 2001, even in the face of recent economic downturn worldwide.
* Five global Fortune 500 companies — including DENSO, Rockwell and Yum Brands — have recently established their IT centers in Xi’an.
* IAOP announced the launch of a chapter in Xi’an, its first in China’s strategic midwestern area.

Xi’an also benefits from a strong domestic growth market and increasing demand of Chinese companies to improve their IT systems. As China is rising to become the world’s second-largest economy in 2010, midwestern development is the focus of the state’s strategic growth plan.

“This will be the signature IT city of the world,” said Wang, “an opportunity no one should miss.”

Source:http://www.prnewswire.com/news-releases/xian-software-park-to-expand-from-outsourcing-center-to-city-of-global-entrepreneurship-82151857.html

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Microsoft Partners With arvato to Deliver Global Business Process Outsourcing Efficiencies

January 18th, 2010

Microsoft has signed a global business process outsourcing partnership with arvato AG, one of the world’s largest internationally networked media and communication services providers.

The five-year agreement – which sees Microsoft consolidating operational activities for several key business lines previously handled by multiple suppliers with one vendor – commences in January 2010. arvato will support this business globally from their operations based in Dublin, Singapore, Reno (Nevada), Fargo (North Dakota), Manila and Buenos Aires.

In its new role as a key global business process outsourcing partner, arvato will manage services for Microsoft Dynamics (formerly known as Microsoft Business Solutions), Commercial Operations, Services and OEM (Original Equipment Manufacturer) divisions.

The teams will be using the latest BPM (Business Process Mapping), CRM and data management technology to handle operations including software licensing and distribution, partner reward schemes, day-to-day invoice processes for Microsoft distributors, technology deployment, technical support and customer services.

arvato will also be developing an enhanced managed services model to simplify, globalize and standardize processes across the four business lines and significantly reduce costs.

Microsoft and arvato have worked together as strategic partners since 1994, collaborating on a number of major global projects.

Matthias Mierisch, Head of arvato’s Global BPO Unit for Microsoft and CEO of arvato UK & Ireland, said: “Over the last fifteen years, arvato has been successfully delivering against Microsoft’s growth objectives.

“This agreement is testament to the hard work and dedication of our employees over this time and the quality of service we provide every day to some of the world’s most trusted brands.

“We will now be focusing on ensuring Microsoft realises the true benefits from this latest substantial investment in arvato.”

“Moving from many to a single vendor with such extensive international reach will not only be more efficient, but also help ensure global consistency in the way we do business,” said Matt Rossmeissl, Microsoft Vice President Commercial Operations. “We’re looking forward to collaborating with arvato to create new opportunities, greater convenience and enhanced value to our partners and customers around the world.”

Source:http://dotnet.sys-con.com/node/1249936

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CPG firms rank highly in Global Top Companies list

November 24th, 2009

IBM, Procter & Gamble and General Mills have topped the 2009 list of Global Top Companies for Leaders, one of the most comprehensive studies of organizational leadership in the world.

The Global Top Companies for Leaders study is conducted by Hewitt Associates, a global consulting and outsourcing company, in partnership with The RBL Group, a leadership systems advisory firm, and Fortune Magazine. The winners were selected and ranked by a panel of independent judges based on criteria including strength of leadership practices and culture, examples of leader development on a global scale, impact of leadership in communities in which they operate, business performance, and company reputation. The 2009 list of 25 companies includes eight from the CPG and food sectors.

Budget cuts must not impact development of leaders

When comparing the Global Top Companies with more than 500 companies around the world, Hewitt identified one distinguishing characteristic that sets them apart from their peers: even during the economic downturn, Global Top Companies remained committed to building leadership capability within their organizations. Tighter budgets and fewer resources forced these organizations to think and act smarter and more creatively about what really mattered when it came to leadership – but they didn’t lose focus.

“Strong leadership is a critical element in helping global companies successfully compete, yet many organizations lack the know-how and infrastructure to create a robust pipeline of leaders for future success. Simply put, they lack the discipline to build leaders,” said Robert Gandossy, global practice leader of Leadership Consulting at Hewitt. “Our research and experience tells us that, while leadership talent is in short supply around the world, the Global Top Companies for Leaders are still able to groom a near-constant supply of world-class leaders . . . year after year and regardless of economic conditions. This capability gives them a unique advantage over their competitors and will poise them to emerge stronger – and more quickly – out of the economic downturn.”

“The quality of the leadership within a company helps meet the expectations of investors, customers and employees, and sets the stage for growth,” said Norm Smallwood, co-founder of The RBL Group. “So developing the next generation of effective leaders is perhaps the most important undertaking of a forward-thinking company. The Global Top Companies for Leaders understand the urgency of a robust leadership culture and are learning to master how to build and sustain one.”
Since the study’s inception in 2002, Hewitt has identified a set of standard leadership characteristics embodied by companies that possess a winning leadership culture. Leaders at these organizations are passionate and committed and leadership programs are practical, relevant and aligned with business goals. Top Companies have an intense focus on talent, and they are deliberate about who they hire, who they coach, who they promote, and who they reward. Finally, leadership development at these organizations is an institutionalized practice and mindset.

In addition to this standard set of leadership traits, Hewitt’s research identified four other critical areas that set the 2009 Global Top Companies apart from other companies around the world:

Leadership remains a critical priority – in good or bad economic times

According to Hewitt’s research, all companies ranked cost pressure as the single most pressing challenge over the next three years. Stabilizing cash and debt positions and balancing immediate cost pressures with long-term growth were key priorities in 2009, and they will remain a top priority as the global economy begins to recover. However, Global Top Companies also plan to have an intense focus on ensuring they do not abandon key leadership and talent efforts in favor of shortsighted goals. As A.G. Lafley, chairman of the board at Global Top Companies winner Procter & Gamble, explains, “All the value we create comes from our people – that doesn’t change if we are in a recession or if we are growing rapidly.”

Succession planning is deliberate and consistent

All Global Top Companies have a formal succession planning process in place, compared to only 72 per cent of all other companies. Almost all (95 per cent) have developed succession plans specific to the CEO or an emergency plan, compared to just under two-thirds (63 per cent) of all other companies. Succession plans at Global Top Companies are also more likely to offer specific elements to ensure the capabilities and depth of their pipelines are strong. Eighty-four per cent of Global Top Companies identify a leader’s current performance against his/her future potential, compared to just 64 per cent of all other companies. In addition, 88 per cent offer 360-degree feedback, compared to just over half (56 per cent) of all other companies.Leaders clearly understand what is expected of them as leaders.

Leaders at the Global Top Companies understand what is expected of them and are held accountable for their actions.Seventy-two per cent of Global Top Companies rate the ability to effectively develop other leaders as one of the top five leadership skills most critical to their firm’s success, compared to just 39 per cent of other companies.

Developing the next generation of leaders is a priority

Hewitt’s research shows that Global Top Companies recognise that the ability to attract, assess and develop leaders across roles, functions and geographies is a necessary and differentiating strategy. All Global Top Companies formally identify high-potential talent, compared to 68 per cent for all other companies. All of them also have formal processes for developing leaders, (compared to 77 per cent of other companies) and use leaders as teachers and mentors (compared to 55 per cent of all other companies) in these efforts.

Food industry and CPG players who made the list of 25:
2. Procter & Gamble
3. General Mills
3. McDonald’s
10. Unilever
12. Colgate Palmolive
17. Cargill
18. Olam International
20. PepsiCo

Source:http://www.ausfoodnews.com.au/2009/11/24/cpg-firms-rank-highly-in-global-top-companies-list.html

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Firstsource figures in FinTech’s 100 ranking of global tech

November 2nd, 2009

Global provider of business process outsourcing (BPO) services, Firstsource Solutions, has become the only Indian pure-play BPO to have figured in the annual FinTech 100 ranking of global technology for this year.

Firstsource ranked 53rd on this year’s list, an increase of one position from the previous year, a company press release said here today.Firstsource Solutions is the only Indian pure-play BPO to be recognised in the ranking, the release claimed.The number of Indian companies on the list, however, rose to 11 companies this year.

The ranking includes firms that derive more than one-third of their revenue from the financial services industry, which is a core segment of Firstsource’s delivery capabilities.

The ranking is categorised and evaluated based on 2008 calendar year-end revenues and the per centage of revenues attributed to financial services.

Source:http://sify.com/finance/firstsource-figures-in-fintechs-100-ranking-of-global-tech-news-equity-jlcrOrjiddj.html

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