Posts Tagged ‘Global’

Rebound of rupee hinges on better global outlook

December 30th, 2011

The current plight of the Indian rupee is “multi-centric in origin” and is just a transient drift as the currency is bound to bounce back in the medium term once the outlook for the global economy improves, according to speakers at a recent seminar.

Dr Bharat Butaney, president of the Indian Business and Professional Council, or IBPC, said the rupee’s fall has global as well as domestic reasons and implications.

Speaking at a panel discussion on the volatility of the rupee, which has nosedived to historic lows over the past weeks, Butaney said India and other emerging markets are unlikely to remain immune to the crisis in the eurozone and the Americas in a context of increased global interdependence.

He said widening trade deficit, large fiscal and current account deficits, increased spending on food and fuel subsidies, weakening economic growth, perceived political resistance to monetary policy change and tax evasions are key factors behind the plunge of the currency. Increasing doubts of foreign investors over the ability of India to tame high food inflation has further aggravated the situation, he added.

Suresh Kumar, chief executive and board member of Emirates Financial Services and Emirates NBD Capital, moderated the panel discussions key-noted by M.K. Lokesh, Ambassador of India to the UAE.

Speakers included Ajai Kumar, chairman and managing director of Corporation Bank, K.V. Rama Moorthy, chief executive of Bank of Baroda’s GCC operations, G. Raj Kumar Nair of Punjab National bank and Debajyoti Ray Chaudhuri of State Bank of India.

IBPC secretary-general Kulwant Singh said the exchange rate of the rupee would be driven strongly by the impact of global events on India’s trade and capital flows. The deprecation of the rupee will not last for a long time and it will have to appreciate eventually, he said. Lokesh said an increasing gap between India’s exports and imports is also putting further pressure on the currency.

“The widening current account deficit, which is the difference between a country’s imports of goods, services and its exports, was making managing the currency a nightmare. The trade deficit, an important component of the current account, was $118 billion during 2010-2011. For the first seven months of the current financial year, the trade deficit is $93 billion. The current account deficit has widened to over three percent of the gross domestic product. Therefore, the immediate simple answer is that the fall is caused by flows driven by supply and demand,” he said.

Ajai Kumar said India has strong growth fundamentals to tide over the present rupee crisis.

Moorthy said the depreciation of rupee is like both sides of a coin. “It has got both advantages and disadvantages. If it is adversely affecting a particular sector, it also favours some other sectors.”

“Companies that export and operate overseas will witness their revenues shoot up and will earn more revenues in terms of rupee. Sectors like IT that are dependent on outsourcing will stand to benefit the most. Imports will become expensive. Trade deficit is likely to go up on account of higher import bill of crude oil. Apart from crude oil import, import bill of gold is also on the rise,” he pointed out.

Moorthy said foreign direct investments and foreign institutional investor inflow have shown a sign of reversal due to a persistent rise in inflation, a widening fiscal deficit and lack of political consensus to go for required economic reforms.

Nair pointed out the difference between the rupee’s current depreciation and its devaluations done earlier. “While devaluation is an intentional decision by the authorities, depreciation is an unintentional behaviour of the market in a floating rate system. Devaluations are resorted when the country is facing forex shortage to meet its imports, with a view of making exports more competitive thereby enabling more inflow of forex,” he said.

The rupee was devalued twice in 1966, when its value was cut from 4.75 per dollar to 7.5 per dollar, a 58 per cent devaluation. It was immediately after the war with Pakistan. Another one was in 1990 to the extent of 19 per cent, when India faced with a current account deficit of $9.44 billion, said Nair.

Chaudhuri said the fall of the Indian rupee is not a reflection of the fundamentals of the Indian economy, which remains strong. “The rupee might remain weak in the short term due to global developments and therefore exporters from India and NRIs should take advantage of this. In the medium term the rupee would strengthen once the outlook for the global economy improves,” he said.

Source:http://www.khaleejtimes.com/DisplayArticle.asp?xfile=data/business/2011/December/business_December536.xml&section=business&col=

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Global slowdown in BFSI space worries IT players

December 27th, 2011

With the financial sector in turmoil in the west, worries are building in the IT industry over the sustainability of revenues from banking, financial services and insurance (BFSI) sector in 2012.

The Indian IT industry draws the bulk of its sustenance from the BFSI sector. About 70 per cent of revenues of IT firms come from the US and Europe, and the BFSI segment contributes about 30 to 35 per cent of it.

“There will be a slowdown if the crisis persists. The major impact will be across verticals, but to be precise the BFSI front will be impacted the most. The emerging market is not a major concern for us. Mature markets such as US and Europe contributes 60 to 80 per cent of revenues for all Indian IT companies. So, it is the slowdown there which will affect us,” said Ganesh Murthy, CFO, MphasiS.

“Another major concern will be if these countries adopt policies of protectionism. They will not outsource much. Added to that worry is that the domestic market is also not growing,” he said.

Recently US legislators introduced the call centre worker and consumer protection bill. The bill aims to disincentivise companies that move call centres overseas by making them ineligible for grants or guaranteed loans from the government.

“We sense that IT budgets may be marginally up for some verticals and flat-to-marginally down for others. Verticals such as banking and finance might slash their IT budgets,” iGate CEO Phaneesh Murthy told Financial Chronicle in a recent interview. Infosys recently admitted a deep impact from the Europen slowdown.

An IT analyst, who didn’t want to be named, said BFSI is one of the major verticals contributing to top lines of software companies.

Asked if there are risks of outsourcing projects going to other low-cost countries, he said Indian IT firms have established good relations with clients.

Deloitte India senior director PN Sudarshan said: “Firms have reported a more controlled approach to IT spending since the 2008 crisis and enterprises may need to resume spending. However, their approach is likely to remain controlled and focused on leaner IT investments. Consequently, cloud-based solutions (off-premise-on-tap models) are likely to continue to gain favour.”

Infosys did not respond to questions as it is in silent period. The company goes into silent period ahead of its quarterly results.

Source:http://www.mydigitalfc.com/news/global-slowdown-bfsi-space-worries-it-players-867

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Divya Kumat, VP-Legal & Company Secretary of Datamatics Global wins Women Leaders in India Awards 2011

December 19th, 2011

Datamatics Global Services, a Global Information Technology (IT) and Knowledge Process Outsourcing (KPO) organization, announced today that Ms. Divya Kumat, Vice President (Legal) and Company Secretary has won the “Women Leaders in India Awards 2011″. She was adjudged as the Leading Woman Company Secretary of the year 2011 in the 3rd edition of Women Leaders in India Awards, at a glittering award ceremony held at the Taj Mahal Palace, Colaba, Mumbai.

Ms. Kumat leads all legal and secretarial initiatives for Datamatics Group of companies. She has over 19 years of professional experience and has held progressively senior and leadership positions. She has been associated with Datamatics for more than 8 years.

On receiving the award, Ms. Divya Kumat said, “It is an honour to receive this award. As a part of Team Datamatics, I have always believed in the core values of transparency and corporate ethics, which also lay a robust foundation for sound corporate governance. The award therefore not only celebrates my personal achievements but also lays recognition to the highest standards of transparency and corporate governance at Datamatics. I would like to thank the jury members and the participants for recognising our efforts”.

Divya holds a Bachelor’s Degree in Commerce (Honors), Bachelor of Law (LLB) degree and is a Gold Medalist in LLM with thesis in International Arbitration. She is a fellow member of the Institute of Company Secretaries of India (FCS) and Merit holder in ICSA, London.

Annual Women Leaders in India Awards ceremony celebrates the remarkable achievements of the successful women leaders, entrepreneurs and professionals. The event recognizes an exceptional leader who has played an important role in the specific sector and developments on various levels. This esteemed award, which is in its 3rd year, is based on various parameters like internal perception within the organization, credibility, achievements and value contribution to the business. This year the initiative hosted 200 Top Women from the Business, Professional and Political Arena.

Source:http://www.indiaprwire.com/pressrelease/information-technology/20111216106714.htm

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SPi Global, Regus disclose expansions in the BPO sector

December 16th, 2011

SPi Global Holdings, the BPO arm of Philippine Long Distance Telephone Co. (PLDT) said it expects to add 75 employees to the firm by end-2013 as its new health care servicing center in North Carolina hits full capacity.

This, after the firm in October consolidated its health care management subsidiaries — US-based Springfield Service Corp. and Laguna Medical Systems — under SPi Healthcare.

“This expansion addresses the demand for our services and will put us in a position for future growth. The demand is reflected in the five-year growth of… SPi Healthcare and the industry-leading profits we had. The trend is very encouraging,” Maulik Parekh, SPi Global preisdent and chief executive officer, said in a statement yesterday.

“We also believe that the Greensboro community is a place where we can hire excellent people to work for us, and where we can do great work for health care organizations,” Mr. Parekh said.

SPi Healthcare offers solutions such as back office support, coding and clinical documentation.

Aside from the new facility in the US, SPi Global said it will be expanding operations in Dumaguete City, where the firm has operations for health care, content solutions, and customer relationship management.

Of the firm’s 14,000 employees worldwide, 11,000 are in the Philippines. SPi Global is eyeing to end the year with 26,000 employees worldwide.

The firm is eyeing a 14% growth in revenues this year, with revenues from non-voice transactions seen to grow by 16%-17%, and profits from voice transactions seen to grow by a little below 14%.

Shares of PLDT closed 1.06% higher at P2,480 per share yesterday.

Mediaquest Holdings, Inc., a unit of the Beneficial Trust Fund of PLDT, has a minority stake in BusinessWorld.

International office space provider Regus, for its part, said it has launched its fourth business center in the Ortigas business district as the company takes advantage of the country’s increasing demand for workspace.

“The Ortigas location makes it an ideal base for businesses working in or with the BPO industry, or looking to move into this area,” Regus said in a statement, referring to its new space in the Joy Nostalg Center along ADB Ave.

Source:http://www.bworldonline.com/content.php?section=Corporate&title=SPi-Global,-Regus-disclose-expansions-in-the-BPO-sector&id=43429

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SPi Global opens BPO in the US

December 15th, 2011

This, after the firm in October consolidated its health care management subsidiaries–US-based Springfield Service Corp. and Laguna Medical Systems–under SPi Healthcare.

“This expansion addresses the demand for our services and will put us in a position for future growth. The demand is reflected in the five-year growth of…SPi Healthcare and the industry-leading profits we had. The trend is very encouraging,” Maulik Parekh, SPi Global preisdent and chief executive officer, said in the statement.

The newly-opened Greensboro facility is expected to add 75 employees to the firm by the end of 2013.

SPi Healthcare offers solutions such as back office support, coding, and clinical documentation.

Aside from the new facility in the US, SPi Global said it will be expanding operations in Dumaguete City, where the firm has operations for health care, content solutions, and customer relationship management.

Source:http://www.bworldonline.com/content.php?section=Corporate&title=SPi-Global-opens-BPO-in-the-US&id=43338

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Everest Group: China’s Global Services Market Projected to Grow 20-25 Percent CAGR by 2015

November 18th, 2011

Global services exports revenue in China is projected to increase to US$9.5-10 billion by 2015 at a CAGR of 20-25 percent from US$3.5 billion in 2010, according to Everest Group, an advisory and research firm on global services.

Global services exports from China increased from about US$1.2 billion in 2007 to US$3.5 billion in 2010, according to Everest Group’s study, Global Locations Compass: China. The study reports IT Outsourcing (ITO) services contribute about 65 percent towards China’s total export revenue, largely driven by the in-country presence of several top-tier global IT providers. Business Process Outsourcing (BPO) work comprises the remaining 35 percent.

“China offers a compelling regional language advantage and cost arbitrage and is thus best leveraged to serve the Asia region, which accounts for about 60 percent of China’s global sourcing revenues,” said Amneet Singh, vice president — Global Sourcing. “While lack of clear cost and English language skills translate to a limited competitive advantage over India and the Philippines for work exported to North America and Europe, these regions still account for about 40 percent of China’s global sourcing exports. China can serve as a risk diversification alternative to serve North America and Europe.”

Last year’s market growth in China prompted its reclassification as a mature offshore destination on Everest Group’s Market Vista Locations Maturity Heatmap. According to Everest Group’s Offshore Locations Survey of buyers earlier this year, China has emerged as a leading destination after India and the Philippines.

Other findings:

– More than 15 delivery centers were established or expanded across Tier-1 and Tier-2 cities during the last 12 months.

– Market growth also has been propelled by several government initiatives, development/promotion organizations and government-backed incentives.

– China offers more than 20 cities for global services delivery, some of which are Tier-2 cities that are emerging as credible alternatives to Tier-1 options.

– Cost arbitrage is expected to remain sustainable over the next 13-14 years.

“Players defining their ‘China Delivery Strategy’ should assess China’s role in their global services delivery models and understand the costs and talent pool available in context of the envisaged role for China. Cities in China offer varying levels of attractiveness across global, regional and local delivery from China,” said H Karthik, vice president — Global Sourcing. “Companies planning to enter or expand in China also need to invest in talent engagement and development, monitor progress of recent data protection guidelines and examine Tier-2 cities to lower delivery costs.”

The report provides an in-depth analysis of China’s global services landscape across captives and third-party service providers for ITO and BPO services to include market characteristics, education system and future outlook. The study also provides detailed data and perspectives on seven key cities — Shanghai, Beijing, Dalian, Guangzhou, Chengdu, Hangzhou, and Suzhou — spanning across labor pool, cost, market activity and risk analysis.

For more information about the report, Global Locations Compass: China, other Global Sourcing and Location Optimization research reports or other research services, please visit research.everestgrp.com, email info@everestgrp.com or call +1-214-451-3110.

About Everest Group

Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals. Through its practical consulting, original research and industry resource services, Everest Group helps clients maximize value from delivery strategies, talent and sourcing models, technologies and management approaches. Established in 1991, Everest Group serves users of global services, providers of services, country organizations and private equity firms, in six continents across all industry categories. For more information, please visit www.everestgrp.com and research.everestgrp.com.

Source:http://www.marketwatch.com/story/everest-group-chinas-global-services-market-projected-to-grow-20-25-percent-cagr-by-2015-2011-11-17

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SPi Global Buys Murugappa Group’s BPO Firm Laserwords

November 4th, 2011

A Philippines-based outsourcing services provider, has acquired Chennai-based publishing BPO company Laserwords Private Limited, a part of $3 billion Murugappa Group. The company, in which group company Carborundum Universal holds 44 per cent stake, was sold at a valuation of Rs 114 crore, according to VCCircle estimates.

Carborundum Universal, in which private equity firm Nalanda Capital holds 9 per cent stake, informed the exchanges that it has sold its stake in Laserwords for Rs 50 crore. Carborundum Universal scrip last traded at Rs 157.25 a share, up by 1.42 per cent at BSE on Friday.

“Carborundum Universal Ltd has divested its entire shareholding in Laserwords Private Limited, the pre-press publishing entity for a consideration of Rs 50 crore. The transaction is in line with CUMI’s overall strategy to divest its non-core assets to fund its core businesses,” said the statement made to the exchanges.

Carborundum is involved in the business of manufacturing abrasives, ceramics including industrial ceramics & refractories besides electro minerals.

According to a June report by brokerage Sushil Finance, Carborundum held a 44 per cent stake in Laserwords. This translates into an equity valuation of Rs 114 crore for Laserwords, which was acquired by the Murugappa Group in 2006. The group has a presence in engineering, abrasives, finance, general insurance, fertilizers, farm inputs, sugar, bio-products, nutraceuticals, cycles, and plantations.

Another recent deal in this space was when Repro India Ltd, a Mumbai-based firm which is into printing and digitising educational content, acquired the Chennai-based printing operations of Macmillan Publishers India Ltd (MPIL), a subsidiary of the leading UK-based publisher.

SPi Global has been in the content solutions business for more than 30 years. It has facilities in Chennai, and Pondicherry in India focusing on Scientific, Technical and Medical (STM) publishing.

Laserwords was founded in 1983 and its clients include McGraw Hill, National Geographic, Kaplan, Oxford University Press, Pearson, Thomson Reuters, among others. Laserwords has production facilities spread over India and the United States and provides a range of solutions that include production, editorial, multimedia, conversion and technology.

“This strategic acquisition will complement SPi Global’ s strong presence in the Scientific, Technical, Medical and Legal verticals with Laserwords’ established foothold in the Education sector,” said SPi Global President and CEO Maulik Parekh.

Besides its content solutions business, SPi Global, with its 15,000 employees in 24 locations worldwide, also offers customer relationship management (CRM) and healthcare solutions.

Source:http://techcircle.vccircle.com/500/spi-global-buys-murugappa-groups-bpo-firm-laserwords/

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