Posts Tagged ‘Government’

CeBIT 2011: Government does need a Cloud Strategy

June 2nd, 2011

The lack of a common definition of what constitutes a ‘Cloud’ service is one of the major reason government agencies require a federal Cloud strategy, according to the Australian Government chief information officer, Anne Steward.
Speaking at CeBIT 2011 in Sydney, Steward argued that given the high number of vendors offering so-called Cloud services to government aformalised Cloud strategy was very much needed.
“There have been some questions: why bother having a cloud strategy – what is really different?” she said. “There are two valid reasons: one is to have some clarity around just what is Cloud… with no disrespect to any particular party there has been a lot of ‘do I have a Cloud service for you’…
“[And the other is whether] it is just another form of procurement? Yes, but it is about having a consistency of approach in what we do, similar processes which are repeatable, and making sure as we procure and utilise these services that we are clear and the partners are clear in terms of what [Cloud] is. It is not just a new outsourcing service with a new glossy name. It is an important one.”
Steward said the Federal Government was already making use of the Cloud in areas such as supporting the data.gov.au environment. The Australian Tax Office, Treasury and the Australian Bureau of Statistics are also known to be using Cloud. “We take a tactical and strategic approach to the Cloud and that is our informed policy decision,” she said.
Steward’s Cloud caution follows similar comments from CeBIT participants. According to NICTA research leader, Anna Liu, said there were a number of risks not yet taken into account by Australian IT leaders.
“There are a number of risks I’m hearing about, things like vendor lock-in and security issues, that will take time,” she said at CeBIT 2011. “[CIOs] have to establish what the working relationship between the outsourcer, Cloud platform provider and your business is.”
Department of Finance and Regulation policy and planning division first assistant secretary, Glenn Archer, said the hacking of Sony’s PlayStation Network made him “wary” of marketing claims from Cloud vendors.
“Research firm Longhaus published research this week which clearly suggested Cloud vendors have some way to go to live up to the claims in their marketing material,” Archer said. “We need to not only think safe but feel safe. I don’t feel safe and that level of security isn’t there yet.”
Location-based data
Steward also flagged location-based data as a major area of government activity and as a means for adding more value to the vast volume of existing government data.
“It is all well and good to have a whole heap of information out and available but it is more meaningful to see ‘where’ the data is,” she said.
“Government does have a vast amount of information but perhaps as a result of stove-piped programs in the past it is often stored in many formats, or across agencies, or as a result of machinery of government changes it is often hard to locate or without a geographic reference or the appropriate metadata attached.
“Linking information to location means it can better used, analysed, and displayed in a geographic context which enables the user to see not only ‘where’, but ‘why’ and ‘how’ and ‘when’.”
While location-based data could greatly assist in achieving productivity gains and in service delivery, Steward said for this to occur all data had to be “reliable, open, re-usable and of a robust nature”.
To achieve this, the government was moving to better coordinate agencies in their capture, collection and management of information to cut down on duplication of data and effort, Steward said.

Source:http://www.computerworld.com.au/article/388749/cebit_2011_government_does_need_cloud_strategy/

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Two BPOs in dock for breaching SEZ norms

March 4th, 2011

Police complaints have been filed against one British and one Indian BPO for causing a cumulative loss of Rs 2.8 crore to the Indian government
A cheating case involving a Business Process Outsourcing (BPO) company run by British nationals at Kharadi’s Special Economic Zone (SEZ) has thrown up similar cases of how those benefiting from government’s schemes for SEZ have duped the government itself as well as those they employed.

The Central Excise authorities in Pune have lodged a complaint against two BPOs in as many days while a British national has registered a case against an Indian firm claiming he was made to sign some cheques under duress.

Central Excise dept’s complaint

Superintendent with Central Excise department Yogesh Kumar K P Nayak (49) lodged a complaint with the Yerwada police on Wednesday saying that a director and two partners of Epitome BPO allegedly duped Government of India of Rs 1.50 crore in the last six months.

Following this, the police booked the director of the BPO Darren Leh, Rayon Wellmons and Joy Rajvinder Kaur Bens, all residents of United Kingdom. Leh and Wellmons are currently staying at Wadgaon Sheri.

According to the complaint, the three booked persons had got into an agreement of Rs 94 lakh with the government in which the company had promised to follow the rules laid down.

The government had relaxed certain fees for the BPO’s investment in the SEZ. The company was expected to export services which would have earned the Indian government foreign exchange.

The complaint says the company was in profit of Rs 4.21 lakh because government relaxed its fees. But the company allegedly did not pay salaries to its employees, rent and other fees. In this way, the company allegedly duped the central commerce department of the government.

Leh’s complaint

On Wednesday, Leh lodged a police complaint against one Pravin Mutha and five others claiming that he was duped. Epitome BPO had hired the services of Mutha’s company to source an office in Kharadi SEZ. But Mutha’s company owed a rent of Rs 30 lakh to the SEZ and Mutha allegedly hid this fact from Leh.

When Leh came to know of this, Mutha and his associates allegedly forced him to sign a cheque for Rs 30 lakh by keeping him in confinement at Kharadi and threatening him with dire consequences.

Complaint against another BPO

Nayak lodged another case with the police stating that one Dilip Parmar, a resident of Surat in Gujarat, started a BPO company at Kharadi SEZ after getting into an agreement with the Government of India.

Parmar started the BPO company Royal Tell Infosolutions and took benefits of the government schemes. He also earned profit, but did not pay salaries of its 120 employees, his rent was also pending. Including the unpaid salaries and rent, the amount goes up to Rs 1.31 crore in the last one year.

Source:http://www.punemirror.in/article/2/201103042011030406084843ce12820a/Two-BPOs-in-dock-for-breaching-SEZ-norms.html

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They look for better prospects through BPO jobs

January 1st, 2011

Namaskar! Mera naam Arti Uniyal hai. Main aapki kya madad kar sakti hoon? Coming from the rural background of Rudra-prayag district in Uttarakhand, Uniyal has mastered the art of advising on the troubleshooting steps in chaste Hindi to the customers of the Videocon DTH service from her business process outsourcing (BPO) centre here where she has been working for the past year.

Uniyal is supposed to finish the call in just four minutes. Like scores of young boys and girls, who mostly come from humble rural background, Uniyal is appearing for her Bachelor of Arts’ final examination and wants to become an Indian Administrative Service officer. She earns a handsome pocket-money of Rs 4,200 per month to support herself as she lives in a rented accommodation just close to the centre at Sahastradhara Road.

At the Adi BPO here nearly 500-600 young girls and boys work round the clock to outsource to the customers of leading companies like Videocon, Tata and others. “Nearly 90 per cent of workforce come from rural backgrounds. The basic qualification to work in our centre is just 12th standard and one fluency in Hindi,” said Sanjay Mohan, the centre head of Adi BPO. Adi is not the only BPO centre which is outsourcing to the top-notch companies; Spanco, Sparsh and Astra are the others which had setup centres in Dehra Dun during the past two to three years. The hallmark of these centres is they are mainly outsourcing to the Hindi belt in the northern region of the country.

Radha Kumari (20) is currently pursuing Bachelors in Technology from a private institute here. She is doing the BPO job to gain experience in the IT industry which she claims would boost her job prospects in the future. “If I have to get a job in Bangalore or Mumbai, this job will help me a lot,” she says.

However, there is another breed of boys and girls who work in BPOs like Astra which outsources primarily to foreign firms. They get better perks because they have a command over the English language. “This is just to pass my time. I am looking forward to a job in the US,” said Ajay Sharma, a young worker. The BPO industry has mainly seen growth in Dehra Dun. Other areas have yet to see the BPOs mushrooming. Unlike the governments in states like Rajasthan, which have doled out incentives like capital investment subsidy for enticing BPOs in rural areas or Tier-III cities, the Uttarakhand government is yet to take such initiative.

Source:http://www.business-standard.com/india/news/they-look-for-better-prospects-through-bpo-jobs/420294/

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Is offshoring government work the only way to meet spending review targets?

October 18th, 2010

Analyst firm Ovum says the offshoring government IT and business processes will be an increasing trend as the government’s spending review demands cost cuts of up to 40% in government departments.

The company says offshoring is the only way to meet the targets.

It also says that political hurdles to offshoring will be overcome in central government but local government will be different. The political hurdles to offshoring are the fact that the voting public are against jobs being sent overseas and also the high costs of transferring workers to service providers or making them redundant.

Sarah Burnett, Ovum senior analyst says, “The reality of the cuts is that government departments and suppliers will be left with little choice but to go for the cheapest options for service delivery and that will boost the push for off-shoring.

“Demand for off-shoring will grow firstly as a result of the government’s negotiations with existing IT suppliers to deliver the same for less. Offshoring is one way for suppliers to deliver the requisite cuts in prices.

“Furthermore, the spectre of 25-40% reduction in spending will boost demand for business process outsourcing (BPO) among government departments. When costs are the primary driver for change, BPO becomes an attractive proposition.”

But Robert Morgan, director at consultancy Burnt-Oak Partners says that offshoring is “absolutely not the only way to meet the targets.”

In fact he says it is one part and could contribute about 15% of the savings.

“The waste is within the old system and it can be consolidated.

“The removal of duplication across departments through shared services is an attractive option. You can take out 80% of costs if some back offices come together.”

Another example of where massive savings could be made is in reducing the staffing levels within projects. “Departments always hire too many people up front for projects and often end up paying many for twiddling their thumbs,” adds Morgan.

Morgan does however believe that infrastructure management could be carried out offshore remotely to save money.

He doubts applications can be offshored. “You cannot send applications to a country that does not have a solid data protection act.”

Neither India or China have such acts.

Adam Rose, an outsourcing partner at law firm Berwin Leighton Paisner, says India has data protection laws but “not at the level of law equivalent to what we have in Europe.”

He says this is a concern and you have to build in a set of contractual conditions.

But he says the problem can be overcome. “It puts more hurdles in the way but is not insurmountable.”

Source:http://www.computerweekly.com/blogs/inside-outsourcing/2010/10/is-offshoring-government-work-the-only-way-to-meet-spending-review-targets.html

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Outsourced Governance

September 20th, 2010

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West Chester Twp. considers outsourcing its government jobs

September 15th, 2010

Government jobs could be outsourced to save money if the West Chester Twp. Board of Trustees likes what it hears from a community planning and management company.

Trustee George Lang proposed Tuesday, Sept. 14, that a work session be conducted to hear a free proposal from CH2M Hill OMI, a company that specializes in public and private partnerships.

“I’ve probably invested over 100 hours researching this topic,” Lang said, suggesting an October meeting.

The company would meet with the board to give an overview, and Lang said if the board agreed to move forward, it could take up to six months for the company to do an analysis.

Lang said he heard a presentation from the group two years ago and has been thinking about it ever since.

“Last time, there were a lot of emotions surrounding this topic, and I was the only one who was in favor of it,” he said.

Although Trustee Catherine Stoker had to leave the meeting by the time the idea was presented, Lee Wong gave the nod to move forward.

“I think we have a lot of great employees in our township,” Wong said. “I really believe the township is running quite well. … We also do owe it to the residents to listen to this group who is going to come and evaluate how we operate and see what they can do better for less cost. I think at no cost to the township, we should hear what they have to say.”

Resident Carl Rullmann, who was part of a study group that looked at the township government structure two years ago, said he had been impressed by this company’s presentation on its management of a Georgia city and was glad to hear the topic resurface.

“Looking at ways to keep costs down is always something governments of any size should be looking at.

Source:http://www.oxfordpress.com/news/oxford-news/west-chester-twp-considers-outsourcing-its-government-jobs-918520.html

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Government must rethink IT management strategy: analyst

September 7th, 2010

A lack of flexibility towards IT management in the government sector may hinder the development of cloud computing and virtualisation.

In a presentation to IT leaders in Sydney, Ovum public sector research director, Kevin Noonan, the future of IT in government must be flexible if the sector is to avoid being ‘locked out’ of future technological advances.

“Long term out-sourcing agreements and locking yourself into agreements with vendors with no cloud strategy means you are locking yourselves out of those future options,” he said.

“Even in long term relationships, how can we ask ourselves what flexibility options are we locking ourselves out of? Will we be locking ourselves out of long term production, cloud and other means?,”

Future elections at both the federal and state level will no longer about a ‘red versus blue’ battle according to Noonan, with a shift towards a more open form of government taking precedent.

“Open government has become a clear driver. People want greater engagement with government,” he said. “We’ve been tinkering with Web 2.0 and this has been described as one of the scariest thing a government can do.”

While the Queensland government shared-services debacle has moved the focus away from this form of government, the pendulum may eventually swing back in this direction.

“Do you want a commodity service from IT? Do you want stakeholder management?” Noonan said. “You have to structure your organisation differently depending on how you want your organisation to look.”

Locking IT departments into a rigid structure would only negate progress in the sector, Noonan claimed.

“With the possibility of having a minority federal government with a focus on negotiation, the question to IT departments of ‘what do you want us to do?’ is really important,” he said. “We have to ask if we are locking ourselves into particular ways of doing business.”

Noonan suggested that focusing on cloud based technologies would be important to the government sector, however he warned change management was an equally important factor that should be taken into consideration.

“We start to look at an explosion in choices around outsourcing, agency needs and in-house IT,” he said. “The cloud and virtualising your environment might not cut it in the future. It’s about changing management structures to adapt on the way.

“Architecture, governance and relationship building is the future of the way government does business. At all levels we can see that many levels are unknown. The question for us to chart a path that allows for emerging outcomes. How do we get governance procedures in place?”

Source:http://www.computerworld.com.au/article/359698/government_must_rethink_it_management_strategy_analyst/

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