Posts Tagged ‘Hardware’

Datacentrix wins IT hardware support, servicing contract from virgin active

October 14th, 2010

Datacentrix, a leading provider of computing power, business value and solutions to corporate organisations in South Africa, has won a contract to provide desktop and hardware IT support and services to the 92 Virgin Active Clubs in South Africa as well as its one club in Windhoek, Namibia.

Datacentrix’s head of outsourcing in the Western Cape, Celma Marcus, secured the deal in conjunction with Virgin Active Western Cape’s account manager, Francois de Kock.

“Datacentrix ensured that Virgin Active was fully aware of its capability and focus on customer service, and we believe that it was this commitment to a customer centric value add proposition that led to Virgin Active being a very satisfied customer,” says Marcus. She adds that the key to any successful outsourcing agreement is to appoint the right people in the right positions.

An on-site service desk has been established at Datacentrix to receive calls from Virgin Active. Service requests are logged, resolved and a full outcome report on each request is logged in the system.

The IT hardware support and services were originally handled in-house by Virgin Active, before the company made a business decision to outsource. Datacentrix then won the contract for the outsourced hardware support and services.

“We also took over the existing IT hardware support engineers at Virgin Active,” says Adam Pitts, service delivery manager for Virgin Active South Africa. “Virgin Active supported this as these former employees now have career paths and formed a knowledgeable core for the Datacentrix support team.”

Four engineers are based in Gauteng where some 40 Virgin Active clubs are operational. Other engineers are resident further afield in centres such as Durban, Cape Town, Bloemfontein and Nelspruit.

“We are a health company and our business focus is on people and their health,” says Patrick Nightingale, national IT manager for Virgin Active South Africa. “By outsourcing our IT hardware support, we have recorded a 60% improvement in services since the beginning of June 2010, so it has been a good move.”

Nightingale adds that while IT is a vital tool for Virgin Active, without which it could not run its business, the company’s core focus is not IT and outsourcing was seen as the way forward in the best interests of all concerned. “Datacentrix has been very responsive and supportive and there have been very few hitches in their service provision.”

The scope of the Datacentrix service includes the installation, movement of, changes to and retirement of assets such as application software, operating software, configurations, desktop computers, printers and peripherals. It also features on-site technical assistance and error resolution, operating software assistance, hardware and replacement support to PCs, servers, card readers, play stations, disks, RAM and power supply replacement; and finally network support, including WiFi routers, switches, network cables and fly leads.

Pitts says there is ongoing communication, monitoring and management of the support and services provided. “Quarterly reviews of services rendered are conducted and assessments of requirements and improvements for the next quarter are also undertaken.”

Virgin Active is part of the international Virgin group owned by highly successful British entrepreneur Richard Branson and is focused on bringing positive change and improvements to its services to clients through a commitment to technology.

Source:http://www.sourcingfocus.com/index.php/site/newsitem/2776/

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IT sector terms Ohio’s outsourcing ban ‘discriminative’

September 9th, 2010

Indian IT sector on Wednesday termed the Ohio state’s bill to ban outsourcing of its IT projects discriminative and counter-productive to the US government thrust on reducing public deficit.

“Ohio’s ban on outsourcing can only be viewed as counter-productive to the US government thrust on reducing public deficit and possibly lead to an increased tax burden on its citizens,” the industry’s representative body Nasscom said in a statement.

Noting that the move came at a time when the November elections to the US Congress and Ohio governorship were drawing closer, Nasscom president Som Mittal said that more such electoral rhetoric could be expected in the next few months.

“We are taking up the issue with the US officials concerned later this month. We will also seek the support of the union minister for Industry and Commerce Anand Sharma, who will be in the US at the same time,” Mittal said.

Endorsing Nasscom’s stand against the controversial move, Indian IT bellwether Infosys Technologies expressed concern at the banning of offshoring of IT services by the Ohio government.

“We are concerned with the news from the US over banning offshore outsourcing by the Ohio government departments,” Infosys chief executive Kris Gopalakrishnan said in a statement here.

The company, however, hoped that its initiative in the public services sector would not be affected as it is focused on creating a domestic delivery centre in the US.

“Though the public sector in the US represents a small fraction in the overall demand for off-shored services, it is focus areas in the future for the Indian IT industry, as governments world over are seeing the benefits of employing IT in public services,” Mittal asserted.

Nasscom is also studying the legality of such a bill being passed by the Ohio state government though international trade is a federal subject.

“It is imperative that the focus on free trade remains strong, but instances like Republican senator Schumer’s Borders Security Bill and the Ohio state ban on outsourcing only reinforce our stand on discrimination,” Mittal pointed out.

Since India was opening up not only in IT, but also in other areas for global firms, Nasscom has decided to work with key stakeholders to minimise the impact of such discrimination by highlighting the benefits of IT with international governments.

Source:http://smetimes.tradeindia.com/smetimes/news/industry/2010/Sep/09/it-sector-terms-ohio-s-outsourcing-ban-discriminative61987.html

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IT outsourcing to make gains in europe

September 8th, 2010

More European organizations are likely to increase their outsourcing initiatives, according to a new study by Gartner.That’s not a big surprise – back in December 2009, market research and advisory firm TPI said European companies were outspending their their North American counterparts by approximately $1.2 billion in average annual contract value (ACV) through the third quarter of 2009. You can read that blog here.

Anyway, Gartner says that 53 percent of organizations in Europe said they would outsource more in 2010, with 40 percent of organizations planning to boost spending on external IT services. These findings are based on an online survey of 206 organizations in Europe during in the first quarter of 2010.

So why this outsourcing growth spurt among European organizations? Gartner says smaller organizations are more likely to contribute to this growth – the study found that that almost 15 percent (with IT budgets of less than €1 million, or about $1.27 million) expressed interest in outsourcing, up from barely six percent in 2009.Equally telling is the finding that companies are looking to outsource in order to better control costs while supporting an ever-demanding clientele of end users that want greater access to resources and capabilities, flexibility and scalability. “This more complex set of business requirements is not easy to address,” Claudio Da Rold, VP and analyst at Gartner, said in a prepared statement.

The increase in outsourcing usage—and the increase in spending on external IT services—is tempered with the fact that there continues to be pressure on capital and It operating expenditures, according to Gartner. Even though 40 percent are boosting spending on external IT services, only 24 percent of the respondents said that they will increase the budget for providers. Almost a quarter of organizations expect that their IT services budget will continue to decrease this year.

I’m curious – for those of you out there either working with an outsourcing provider on an existing contract, or planning to use outsourcing services in the next six months… what are your usage and/or spending plans like? Are you upping the ante, holding firm, or cutting back?

Source:http://advice.cio.com/beth_bacheldor/12471/it_outsourcing_to_make_gains_in_europe

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UK named top European country for foreign IT investment

September 8th, 2010

Over 100 projects funded by international backers last year

The UK has been named the most attractive European country for foreign firms to invest in computer hardware and software development, according to a new survey.

London, meanwhile, was named the top city in the eighth annual Ernst & Young European Attractiveness Survey, securing investment in 12 hardware projects and 49 software projects in 2009.

The report examines figures for international investments into Europe. Despite the economic downturn, the region still secured 3,303 investment announcements, down from 3,718 in 2008, a modest 11 per cent decline.

As a whole, the UK attracted foreign direct investment in 119 software projects – 17 more than it secured the year before. In hardware computing, meanwhile, foreign direct investment funded 17 major projects, more than double 2008’s figure. American firms were the biggest investors in British software and hardware ventures.

See the ‘attractiveness charts for hardware and software investment below.
Software cities:
1. London
2. Paris
3. Munich
4. Dublin
5. Frankfurt
6. Madrid
7. Warwick
8. Toulouse
9. Belfast
10. Copenhagen
Software countries:
1. UK
2. France
3. Germany
4. Spain
5. Ireland
6. Netherlands
7. Switzerland
8. Italy
9. Belgium
10. Denmark
Hardware cities:

1. London
2. Lyon
3. Evry
4. Boulogne
5. Budapest
6. Ayr
7. Magor
8. Riga
9. Moscow
10. Cambridge
Hardware countries:
1. United Kingdom
2. France
3. Spain
4. Germany
5. Belgium
6. Hungary
7. Russia
8. Romania
9. Switzerland
10. Slovakia

Source:http://www.pcr-online.biz/news/34496/UK-named-top-European-country-for-foreign-IT-investment

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IT outsourcing company,brings in the india advantage

August 31st, 2010

IT outsourcing has acquired great significance in today internet driven world. Business world is heavily dependent on Internet and majority of the organizations big or small are using web technology to enhance their business prospects. IT outsourcing company relies on internet because it provides seamless interface between service provider and user, which is well utilized by both. The recent recession took its toll on some well known businesses of the world. However there are others who escaped its clutches because they were outsourcing there software and web development requirement to outsourcing hub, India. The prime reason is that, a country like India, with two decades of software development experience is undeniably the most attractive software outsourcing destination in world. Following are the reasons that make an Indian IT outsourcing company very valuable to it foreign clients.

Reduced Development Costs
An Indian IT outsourcing company provides world class software and web development solutions at very low cost, compared to those in Western countries. Since bulk of the software outsourcing comes from countries like USA, Europe and Australia, the software industry there find India very attractive. They capitalize on the cheap but rich software and web development offerings to reduce their product or services development costs.

Reduced Infrastructure and Manpower costs
Software outsourcing to India offers other great benefits. It takes the infrastructure costs out of the development process because foreign clients do not have to create the requisite infrastructure and hire additional staff to develop a project. Infrastructure needs huge capital and eats away the majority of the business earnings. The wage gap between Indian software workers and their foreign counterparts is big enough for the software companies in India to deliver cheap, but high quality software solutions. The big or small foreign companies benefit from reduced project cost and spend considerably less on their business development

World –Class Quality Standards
The majority of the Indian software companies have attained CMM level, which in itself point out their capacity to deliver word-class solutions. The IT outsourcing company in India employs on the best trained software professional in the world. Their expertise in latest technologies and tools has empowered businesses to overcome the challenges and deliver completely customer-centric products and services to the end users. The Indian IT outsourcing company adopts software development methodologies and embraces the international quality standards to develop the web or software applications.

Increases Core competency
Software outsourcing to India brings smile on the faces of its client because they very well know that they do not have worry about the various IT process and just concentrate on core business. This lightens the burden on their shoulders. The clients can focus easily on major and crucial business processes. They can easily streamline and get rid of underlying problems and spend more time on increasing the productivity. This naturally pushes up the return on the investment, which is the prime of objective of outsourcing business.

Thus Indian IT outsourcing company offers may benefits to its clients, spread across the world and rightly makes India the global software outsourcing hub.

Source:http://www.imcashsaver.com/blog/it-outsourcing-company-brings-in-the-india-advantage

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Business process outsourcing can help the hospitality industry drive growth

August 30th, 2010

The hospitality industry globally is slowly recovering from its worst ever economic downturn in 60 years. It is time for companies in this space to focus on core functions that generate revenue. Non-core, support functions, such as finance and accounting, customer service, and research and analytics, require in-depth skills and are best managed through business process outsourcing (BPO). Organizations that have adopted BPO have experienced significant cost-efficiency and optimization of resources, according to the article offered by WNS Global Services.

The article titled “Room for growth in the hospitality sector: BPO has the answers,” discusses why and how hospitality companies can leverage BPO as a strategy for growth. The article suggests three areas that need to be focused on during the upturn: Customer Service, Finance and Accounting and Research and Analytics.

This article highlights how BPO solutions can help hospitality companies achieve several benefits including:

Improved customer service: With a focus on increasing conversion, revenue per call, loyalty program registration percentage and other such metrics, BPO solutions can help increase revenue and enhance customer experience.

Streamlined finance and accounting processes: Through consolidation and centralization of finance and accounting processes, BPO solutions help hotels achieve standardization while delivering efficiency improvements. In fact, offshore BPOs can also help reduce operational costs rapidly and significantly.

Better understanding of customer behavior: An offshore Center of Excellence (CoE) set up by a BPO provider can enable consolidation and syndication of research and analytical processes. The actionable insights derived from the CoE will help marketers better understand customer behavior, increase marketing effectiveness while reducing the costs of their Research & Analytics program dramatically.

Source:http://www.prweb.com/releases/2010/08/prweb4437644.htm

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Outsourcing the crowd

August 25th, 2010

Every good story begins with a search on Google…(or at least that’s what Google wants you to think).
Well… at least this one does…

Consider this graph here. It is the Google Trends result for the term “Crowdsourcing”. I deliberately link to the page instead of pasting the picture here, so you can play with the features of this rather powerful analysis tool.

Crowdsourcing means literally “Outsourcing to the crowd”. Whatever is being outsourced does not really matter, but it usually involves problems that are hard to solve or to realize with small group of people (say…building an online encyclopedia or ) due to a lack of funds, manpower or interest. Usually it’s about constructing knowledge (as in Wikipedia) or analyzing vast amounts of data. More on that later.. perhaps. First though: the facts

Looking at the pictures, you can notice one or two things that are important here:

1. The word did not exist before somewhere halfway 2006

Or at least not in the search history of Google which is, all things considered, quite a good barometer of what happens (or happened) in the online community at a given point in time. The nice thing here is that you can see the birth of a word (almost) in realtime. Careful: the word, and this is important, NOT the idea itself. Wikipedia started way before (in 2001), as did most early projects we would now call examples of crowdsourcing (there’s a rather long list of them here). The word sprang into existence merely to fill a linguistic gap. But how?

Well..in this case it is rather clear how exactly it came into existence, or rather into public existence: it was first mentioned in an article by Jeff Howe in Wired magazine called The Rise of Crowdsourcing. Hence the peak in the Trends graph around the 14th of June 2006.

2. It took a year for the word to be adopted

By the public at least. You can tell by the jumpstarts in 2007 that the audience was listening, but not yet that interested. Remember, those data are relative to the total search volume (the number of searches on Google at that time on any keyword), a steadily increasing factor through time, so an identical peakheight on a later date means a larger absolute impact (a larger audience). What’s more is that each peak is a bit broader than the one before, as the term lingers on in people’s minds and constructs itself a growing user base.
Meanwhile though, the media were using the word all throughout 2007. If we could zoom in on 2007 (in fact you can, by selecting the year in the upper right corner), you would see a kind of synchronisation with between the peaks and the volume of news produced on crowdsourcing. Which obviously leads to the classical philosophical ‘chicken or the egg’-question. Did the news create the interest, or the interest the news?

3. Old Neologisms Die Hard

Interpreting these data, it’s quite tempting to build a story around it based on what you see. but we have to be careful with that, for everything is relative. And dodgy Google graphs doubly so.

One thing you could do to prove your point, is find a motive. Crowdsourcing is just a smoking gun of a larger trend, so it has to have a background story, the climate in which the word could come into existence as it were. For this example it is of course rather easy, as crowdsourcing is very much linked to the evolution of the interweb (a word which has a very similar history, by the way). More precisely to “Web 2.0″ (as in “You’re so Web 2.0!”), a horrible term that has been hyped in the last few years. Sadly enough, nobody can really tell you what Web 2.0 is precisely. Most so-called experts, when asked, will mumble a bit about ‘increased interaction’, ‘virtual communities’ and so on, but will find it impossible to define.

That makes it a perfect target for, as i prefer to call it, The First Law of cultural hijacking: “If a subject or a word is only vaguely defined, any kind of nonsense or theories can be grafted onto it”. Even if that word wasn’t meant to incorporate those things in the first place. Yes..even science does not escape cultural hijacking. “Quantum-” as a prefix has been misused from the very start (by various New Age groups and alternative medicine practices, mainly. Opening up the possibility of extra dimensions suddenly left some space for the paranomal/mystical). In the case of Web 2.0, anything trendy or catchy on the internet wanted to be part of it, riding on wave of the hype.

Anyway.. the birth of crowdsourcing as a word occured right in the middle of the Web 2.0 hype. As you can see, the trends for Web 2.0 are interesting as well, as the search volume decreasest from 2008 onwards and the new volume lifts off around the same time. People stopped looking up the word, and started writing about it. Coinciding with this moment as well is the ascent of Facebook and Twitter.

And another thing…

Twitter and Facebook are another linguistic story on their own, but not one i will explain here right now, as by now i will probably have bored to death most of my audience (is anyone still there? Hello?). So by now i should add a note of caution to this tale. (*dramatical chord*)

There is a lot of information that can be extracted from search trends on the internet. Google’s search volume has been used (and still is) to predict and analyze flu outbreaks, social trends, event audiences (try typing ‘Beijing’ and ‘Shanghai’), but we have to keep in mind that the web isn’t always a place where input predicts output. Of course, you can predict patterns (try ‘Christmas’) and extract information on what people like, but analyzing just a few graphs won’t give you the background story.

Our visiting alien biologists, even with access to tools like Google Trends, would have a hard time deciphering our habits and the patterns in our behaviour and defining the very essence of human society.

If the human kind of aliens, called sociologists, aren’t able figure it out correctly, how could slimy inhabitants of the planet Zorb?

Source:http://alienbiologist.wordpress.com/2010/08/25/outsourcing-the-crowd/

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