FAIRFAX, Va. — Black Book of Outsourcing ranked Headstrong the No. 1 overall vendor in financial markets and wealth management information technology outsourcing, in its latest report on the segment released earlier this quarter.
Headstrong also secured the top position in each of the niche segments of derivatives, wealth management, securities financing and compliance information technology outsourcing. Additionally, it ranked second in the asset management and mortgage financing information technology outsourcing sectors.
Black Book bases its rankings on an exhaustive survey conducted by the Brown-Wilson Research Group every year across more than 26000 IT service users globally. The survey covers nearly 40 vertical and horizontal sectors, and over 700 functions. Vendors are rated on end-user feedback obtained across 18 key performance indicators that include innovation, customization, best-of-breed technology and customer care. Given its breadth and objectivity, the Black Book analysis is often cited by clients, vendors, venture capitalists, investors and analysts for its practical references to vendor selection.
Headstrong’s ascension to the No. 1 spot in financial markets information technology outsourcing is the result of pursuing a sustained niche strategy, according to Black Book. For several years, the firm has focused almost exclusively on the capital markets and securities industry space, and offers highly differentiated, domain-led consulting and outsourcing services. This enabled it to leapfrog to the top, ahead of the IT majors and other, less differentiated companies.
“Headstrong emerged from such an intense study and scrutiny as the best overall financial markets ITO vendor. This bears testimony to our strategy of vertical domain specialisation,” said Sandeep Sahai, CEO of Headstrong. “Since the ratings are based on direct customer feedback, they assert Headstrong’s reliability and continuing commitment to its clients as being not just a technology vendor but more of a business partner,” he stated.
“Headstrong has earned the distinction of being one of the most customer-respected outsourcing services companies in the world,” said Doug Brown, co-author of Black Book of Outsourcing. “Headstrong’s achievement is validated by demonstrated abilities to deploy consistently across the full spectrum of performance criteria that financial services, capital markets and securities clients look for in their service providers,” he concluded.
Headquartered in Fairfax, Va., Headstrong is a consulting and IT services company with a specialized focus in financial services. Headstrong operates in 8 countries, with over 3,000 employees. Outsourcing services are provided from offshore centers in India and the Philippines.
Black Book of Outsourcing is an annual survey of outsourcing user organizations’ satisfaction with service providers and consultants. Its rankings are based on client testimonials and feedback, with each service provider evaluated on 20 key performance indicators. Black Book of Outsourcing is wholly owned by the independent market analyst Datamonitor Group

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