Posts Tagged ‘Healthcare’

IT, healthcare and BPO sector to create over 3 lakh jobs in Jan-March quarter; FMCG, auto to go slow

December 12th, 2011

The job market is set to bounce back in 2012 as companies maintain their growth and expansion plans for the year despite the global slowdown. The January-March quarter is likely to see the creation of over 3 lakh jobs in traditionally top-hiring sectors like information technology (IT), business process outsourcing (BPO), healthcare, education, banking, financial services and insurance (BFSI) and energy, according to industry estimates.

Job generation in this quarter is similar to January to March 2011 levels, when close to 3.99 lakh jobs were created in the organised sector . Sectors that are likely to show caution are auto, construction, engineering, FMCG and telecom. The IT and BPO sectors alone will create as many as 2.5 lakh jobs next year, most of which will be created by March 2012, according to IT industry association Nasscom.

“While a slowdown is anticipated, there will not be much of an impact on the job market . In fact, we are seeing a lot of clients going ahead with fulfilling unmet demand,” says Ajit Isaac, MD of Bangalore-based placement and search firm Ikya Human Capital Solution. Hiring mandates, he adds, have grown by up to 10% in the January-March quarter of 2012 compared with the same period last year.

DEMAND FOR TALENT

The expansion of the IT industry into tier-II and tier-III cities will create the maximum thrust in newer jobs, says Nasscom president Som Mittal. At Indian IT and BPO companies, 65-70 % of the hiring is for fresh recruits, while 90% is for MNCs and captive units. The bullish hiring sentiments for next year comes as a whiff of fresh air after last week’s announcement that the Indian economy has grown at its slowest pace in more than two years during the July-September quarter.

The job market will not be affected in a huge way; in fact, there may be more demand for quality talent, says Ficci president Harsh Mariwala. “The government is expected to continue its reform process and attract more investment , considering there are signs of a muted GDP growth for this year. This will usher in more jobs and intensify the shortage of good talent,” says Mariwala, who is chairman and MD of Marico. The first quarter of 2012 will have job numbers similar to 2011, as per Ma Foi Randstad’s hiring estimates from clients.

“The market is likely to be flat this year, which in a way is not a bad signal since the external scenario has worsened as compared with the same period last year,” says Ma Foi Randstad MD & CEO E Balaji. In the January-March quarter of 2010, the organised sectors created some 2.5 lakh jobs, but the figure shot up to 3.99 lakh jobs in the same period this year, as per Ma Foi Randstad’s employment surveys .

“The sentiments were more ripe early this year, which boosted job growth. However, it took a beating in April-May when European crisis and other external factors became more prominent,” says Balaji. The sectors seen driving job growth are infrastructure , power and energy, oil and gas and agrobusiness, according to Sunil Goel, director of executive search firm GlobalHunt.

“Many top players in the IT, ITeS and energy are inviting applications to fill job vacancies. Another robust sector is healthcare, which is benefiting from major corporate investment,” says Ma Foi’s Balaji.

In fact, after IT, most of the jobs are said to be created in the healthcare sector. Hospital chains like Fortis, Apollo, Max and Manipal are adding beds across the country. Fortis, for instance, has 15 projects in the pipeline and plans to hire 1,500 people next quarter. “Some 7,000-8 ,000 beds are getting added every quarter in the private healthcare sector. And each bed creates on an average four to five jobs, both skilled and semi-skilled . Private hospitals alone can add up to 35,000 jobs next quarter,” says Fortis Healthcare global CEO Vishal Bali.

The pharmaceutical sector is not far behind. Companies like Dr Reddy’s Lab, Cipla, Glenmark and Sun Pharma have given fresh hiring mandates for the next quarter, which is 20% higher than the same period last year, says a Mumbai-based headhunter who does not wish to be named. “The pharma industry is completely insulated from external factors and poised to grow in India at a CAGR of 15% till 2020,” says Dr Reddy’s Lab president and global HR head Saumen Chakraborty. The company plans to hire 200 people in the January-March quarter.

Some of the other big names of India Inc have plans to hire in larger numbers. Future Group plans to increase its hiring by 40% to 7,000 jobs in 2012 compared with 5,000 this year. Aditya Birla Retail plans to hire 1,100 people in the forthcoming quarter. “Hiring is directly related to the number of stores coming up, and we will be starting two or three hypermarkets and 30 supermarkets ,” says Aditya Birla Retail CEO Thomas Varghese.

Durable majors LG Electronics and Samsung too have no plans to pare hiring next year. The BFSI segment is seen equally buoyant. “Apart from the big names, a lot of startups have come up in BFSI, which are hiring in good numbers. The retail business is growing particularly well,” says Edelweiss HR head Shaily Gupta. Edelweiss plans to hire 500 people next year compared with 300 this year, while ICICI Prudential Life Insurance plans to hire more than 1,000 people next quarter.

“Business is growing sequentially month on month,” says ICICI Prudential HR head Judhajit Das. The company has hired some 6,000 people this year and is planning to hike hiring numbers for 2012. Standard Chartered Bank says drawn up a robust raw talent strategy in place with the objective of having a ready talent pipeline available, says Madhavi Lall, regional head ( HR – India & South Asia). The bank is increasing its campus hiring in India every year, from 149 people in 2010 to 186 in 2011. It now plans to scale this up to 211 people in 2012.

MIXED BAG

The FMCG sector is proceeding with caution , though, given that it is battling high input costs for domestic sourcing due to commodity inflation and from overseas due to a weakening rupee. Input costs have already weighed down on the profitability of companies like Godrej Consumer Products and Emami. Hence, companies are mainly looking at replacement hiring in the first quarter and will undertake measured hiring in the next few quarters.

Dabur, for instance, plans to hire only 50 people in January-March 2012, which is less than the corresponding period last year. Entry and junior levels will see the most number of jobs being added. There may not be any growth in the mid- and seniorlevel hiring since attrition rates have fallen , says Ma Foi’s Balaji. The outlook for the education sector is reasonably good as it is in the growth stage, says Educomp Solutions president, Group HR, MS Venkatesh. Not everyone is gung-ho about hiring prospects for 2012, particularly in the first quarter.

“This year, corporates are battling a triple whammy – commodity inflation , rise in interest rates and a weakening rupee – which can potentially dampen investor confidence. The market may take a cautious view even as it hires people, and can improve in the subsequent quarters unless the external scenario worsens ,” says Sudhakar Balakrishnan, MD, global staffing firm Adecco India.

Sectors like auto and auto ancillary, construction , engineering and telecom may be a little cautious in the next few quarters , says Naukri.com executive VP and national head (sales) V Suresh. “Sectors which are showing signs of growth and where we expect a huge demand for quality talent will give out good increments to retain and hire talent,” says Suresh.

Source:http://articles.economictimes.indiatimes.com/2011-12-09/news/30498064_1_lakh-jobs-ma-foi-randstad-md-job-market

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Expanding Healthcare Company Targets Business Process Outsourcing

November 16th, 2011

Carenet Healthcare Services (www.callcarenet.com) continues to strengthen its executive team’s unparalleled experience, with the addition of Stacie Stoner as vice president of Strategic Services.

Carenet operates in tandem with the nation’s leading healthcare organizations delivering performance-driven results with solutions that are improving today’s healthcare cost, access to care and quality issues.

Stoner, a 20-year veteran to the business process outsourcing (BPO) industry, will step into the newly created vice president position. With vast customer relationship management experience garnered from working with notable companies like American Express and West Corporation, she will lead the teams responsible for developing client relationships, help differentiate the company’s services through innovative solutions and execute operationally superior outsourced health management programs on behalf of her clients.

“We are practicing a different approach to healthcare; one that is focused on achieving results. A key to our company’s accelerated growth has been our strategy to expand our team with leaders who bring that performance mindset. Stacie’s past achievements as a leader in the BPO space makes her the best choice for this position and Carenet overall,” said John Erwin, president Carenet Healthcare Services.

Having helmed huge operations, most recently as program manager with American Express Global Partner Relationships, Stoner possesses an intimate knowledge of directing and developing the customer experience.

She achieved many milestones with the financial services giant such as increasing program participation, retention and revenue streams and transforming her team from a state of reactive customer response to proactively identifying and implementing solutions, Stoner promises to bring the same transformations to the industry.

“Carenet’s trajectory is off the charts, and we need off the chart talent like Stacie to help lead our company to continued success. Her leadership of an already stellar team is something our competitors will envy and our clients will praise,” says Vikie Spulak, executive vice president of Carenet Healthcare Services. “As a company we continue to seek out, hire and retain the best people available. It is a commitment we share with everyone at Carenet, with our clients and is a primary factor in our success.”

Carenet delivers success for customers in the Medicare and Medicaid markets, Commercial Health Plans, Employer Groups and Plans, the U.S. Military and Hospital systems. Solutions are designed to reduce cost and improve health outcomes addressing the needs of each market and include both Inbound and Outbound Engagement for Compliance programs, Care Management, ER Diversion, Navigation, Decision Support, Patient Advocacy, Pharma Support, and complete member services support. All of which deliver outstanding value for clients and their members. For more information about Carenet Healthcare Services, its people, successes and solutions, visit www.callcarenet.com.

At Carenet Healthcare Services, our focus is on transforming healthcare by offering exceptional care management solutions, through our award winning medical call center. With more than 20 years of expert customer relationship management experience in the healthcare arena, we get it. We know what it takes for your business—and your members—to thrive.

Source:http://www.openpr.com/news/200646/Expanding-Healthcare-Company-Targets-Business-Process-Outsourcing.html

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Healthcare BPO moves up the value ladder

September 30th, 2011

The local healthcare business process outsourcing sector is steadily going up the value chain, going beyond medical transcription, and is now ready to provide jobs to 86,000 nurses from now to end-2016.

According to Healthcare Information Management Outsourcing Association of the Philippines president Myla Reyes, many local BPO firms were already providing high-value services such as clinical coding, disease management, utilization reviews, revenue cycle management, and pharmaceutical benefits management.

“We’re doing some of these already. A lot of the locators are coming here because of the talent pool,” Ms. Reyes said in an interview.

While the majority of the healthcare BPO services provided in-country was still medical transcription, Reyes said BPO players were now offering more high-value services than before.

The healthcare segment, she said, was poised to become another shining star in the BPO sector.

“We’re now just a small part of the BPO industry, but if we do things right, we have the potential to grow to as big as the call center industry,” Reyes said.

She said that as of end-2010, the healthcare BPO sector provided 14,000 jobs, all for frontliners such as medical transcriptionists and agents who answer patient queries over the phone. Revenues reached $94 million.

With the healthcare BPO sector now in expansion and consolidation mode, Reyes said it had the capacity to absorb at least 86,000 jobs over the next five years, for an industry total of 100,000 employees by end-2016.

By the end of this year, the number of employees in the healthcare BPO sector should reach about 28,000, she said.
In terms of revenue, Reyes said the industry was targeting to corner 6-8 percent of the $3 billion to $4 billion potential market, from United States-based clients alone, within five years.

Reforms in the US healthcare sector opened doors of opportunity for BPO service providers in the country, she said, as more companies in the US were expected to outsource work to third-party service providers.

The Philippines had the potential to corner a large chunk of this market someday because of its highly skilled, English-speaking, and caring workforce, she said.

Source:http://business.inquirer.net/22169/healthcare-bpo-moves-up-the-value-ladder

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Ness Tech’s Indian arm eyes US healthcare projects

August 23rd, 2010

“With the US healthcare reforms, spending will go up and so will the number of people engaged in execution. IT outsourcing will also go up, despite the government’s protectionist attitude. A significant amount of work will come to India. Ness is bullish about bagging some of the projects,” said Mr Satyajit Bandopadhyay, President and Managing Director, Ness Technologies (NASDAQ:NSTC) (India).

The US-headquartered company of Israeli origin says its healthcare software solutions help in improving time-to-market of new products through clinical trial optimisation, event tracking, knowledge management, documentation, business intelligence and data warehousing, planning and budgeting.

What the reforms entail

The US healthcare reforms bill, which was passed into a law in March, seeks to ensure that everyone comes under medical coverage. Mr Bandopadhyay said IT services opportunities will come up in ramping up front-end systems (registration, payments, maintenance of medical records etc).

BPO services will be required in processing bills and queries. Significant opportunities will also arise in the area of cloud computing as hospitals would not want to own lot of hardware their premises.

Ness Technologies, which has its largest delivery centre in India with 3,000 employees, has been working with clinical research firms, pharmaceutical and biotechnology firms for several years. Its clients in the healthcare space include Pfizer (NYSE:PFE) , Bristol-Myers Squibb (NYSE:BMY PR) (NYSE:BMY) , Sanofi-Aventis (NYSE:SNY) , Kaiser Permanente, Johnson & Johnson (NYSE:JNJ) and Quintiles.

Recent wins

Recently, the company won a $44-million public tender with the Ministry of Health of the Slovak Republic to provide the first phase (for a period of 24 months) of an ‘electronic healthcare services’ system. It has also bagged a four-year outsourcing contract to provide around-the-clock help desk services to Clalit Health Services, Israel’s largest healthcare management organisation.

New Jersey-headquartered Ness Technologies also has a development centre in Tel Aviv, Israel. The company expects to close this financial year with revenues of $575 million.

Source:http://www.istockanalyst.com/article/viewiStockNews/articleid/4430024

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China’s healthcare sector to drive IT spend

March 10th, 2010

As China’s healthcare industry continues to modernize, the country’s IT expenditure in this sector is expected to rise from US$2 billion in 2009 to US$3.8 billion in 2012, according to a Springboard Research report.

Liu Jingwei, senior research analyst in Springboard Research’s Greater China office, said in a statement there is an increased focus by China’s hospitals to modernize its IT infrastructure and facilities. This drive to improve facilities can be attributed to the competitive healthcare vertical, which is “highly fragmented” by technology solutions as well as local and multinational companies, she added.

“[China's healthcare sector] is increasingly viewed as a hot industry by the world’s leading IT vendors, driving increased investment in product development, acquisitions, sales and marketing,” Liu noted.

One technology currently seeing rapid adoption is electronic medical records (EMR). This has led the Chinese government to step in to guide and regulate EMR development, at a national, rather than local, level. In fact, EMR is now top of most hospital CIOs’ wish list, ahead of other applications, the report stated.

The research also indicated that hospital networking needs will spur spending on network upgrades and adoption of wireless LAN (WLAN). Today, most Chinese hospitals are already equipped with 100 megabits per second (Mbps) of broadband speed, but Springboard said IT spend will be accelerated when these hospitals upgrade to 1 gigabit per second (Gbps) and increased WLAN capabilities.

However, the report also illustrated that the utilization of IT to effectively manage hospitals is still largely lacking in the country and healthcare IT spend is far behind the scale mandated by the Chinese government.

Also, most hospitals are staffed by a small IT department, and most of these professionals do not have medical backgrounds, contributing to their lack of industry knowledge, Springboard noted.

To overcome the lack of IT manpower and expertise, the report pointed out that hospitals have resorted to outsourcing, particularly in the areas of application development, hardware maintenance and Web site construction and maintenance.

“The importance of more professional IT services, such as consulting and system integration, is expected to gradually rise, as hospital IT infrastructure becomes increasingly complicated with more applications,” said Liu.

The analyst added that total outsourcing of hospital IT management “will be rare”, as security remains the top concern in making such decisions.

Source:http://www.zdnetasia.com/news/business/0,39044229,62061786,00.htm

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India Offshore Healthcare BPO Services Market (Non Voice) 2008

January 13th, 2010

Global healthcare market was worth over USD4.17 trillion in 2005, a growth of 7.16% over 2004, higher than global GDP. The Indian healthcare BPO services industry includes health insurance, medical transcription and health care service. Non Voice based services contributed about 45% of total revenues, balance being from voice based services. Currently, non captive BPO companies in India derive about
16.5% of their revenue from healthcare, which is expected to go up to 20% in the coming 3 years, with regulatory, cost and competitive pressures forcing healthcare providers and payer companies to outsource a greater part of their operations.

SCOPE OF THE REPORT

• This report covers non-voice offshore healthcare-BPO services industry, in India.

• It focuses on outsourcing from healthcare industries in the US, the UK, France, Germany and Australia.

—the major target markets for Indian healthcare BPO service providers.

• Non voice BPO in healthcare report explains the outsourcing processes, market trends, regulations & Policies in India along with the issues & Challenges.

• The report analyses the growth drivers , critical success factors involved.

• The report analyses India as a destination for healthcare outsourcing.

• This report is profiles with top 20 companies including Indian and MNC healthcare BPO´s.

Source:http://www.pr-inside.com/india-offshore-healthcare-bpo-services-market-r1664994.htm

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Healthcare IT Job Outlook Perks Up

November 18th, 2009

A new IT jobs report points to shifting employment prospects. While demand for business analysts, technology architects, and SAP configuration specialists lis looking up — especially in the healthcare and green energy sectors — lower level “commodity” IT jobs will continue to be eliminated or outsourced.

In 2009, about 630,000 back-office jobs — including about 300,000 IT jobs — were eliminated from the payrolls of 4,000 global, publicly traded companies with more than $1 billion revenue, according to a new report from research firm Hackett Group.

Of those jobs, about half — including 150,000 of the IT positions — were U.S.-based, says Michael Janssen, Hackett Group chief research officer and co-author of the report.In the bigger scope, from 2000 to 2007, these corporation eliminated about 1.4 million back-office jobs, including approximately 900,000 IT jobs, about half which were in the U.S., said Erik Dorr, Hackett Group senior business advisor and co-author of the report.

“Some of these jobs were outsourced, and so some of these people are on the payrolls of other companies,” including U.S. based technology services firms like IBM and others, said Dorr. However, in many cases, those positions were replaced with people offshore.

“If you’re in India, that’s good. If you’re in the U.S., it’s not,” said Janssen.

But not all news is bad, Janssen said. “A small percentage” of these jobs could return to the U.S. as some companies that offshored IT functions bring some of the work back to domestic outsourcing firms, said Janssen. Still, “many of these jobs are gone for good,” said Janssen.

Among those lost IT jobs are “lower end” and “commodity” type work such as developers, help desk and administration jobs, said Dorr.

However, while many of these jobs are gone, there is still “high demand” by companies to fill IT positions, including business analyst, technology architect, program managers and SAP configuration specialists, said Dorr.

Yet, while “companies struggle to fill these jobs, they make up only a small percentage of the overall jobs lost” he said.

Source:http://www.informationweek.com/news/healthcare/leadership/showArticle.jhtml?articleID=221800227

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