Posts Tagged ‘HP’

NS&I selects Atos over HP and Capita in £660m outsourcing deal

May 22nd, 2013
State-owned investment organisation NS&I has awarded Atos a £660m, seven-year outsourcing contract, which it says will save taxpayers more than £400m over the contract period. The contract is for the delivery of customer-facing and back-office services to NS&I’s 25 million customers, as the firm looks to switch to digital channels.
This will include the addition of a mobile-optimised website, apps, web chat and co-browsing to help guide customers through the website. Improvements will also be made to existing services that are available online.
NS&I initially outsourced its operations to Siemens Business Services in 1999, with the company subsequently being acquired by Atos in July 2011. The deal is estimated to reduce NS&I’s core operating costs by 55 per cent, which equates to about £530m in cost savings.
Atos was chosen ahead of HP and Capita, following a re-tender process that started back in 2011. The three companies were shortlisted in February 2012.
“The new contract will ensure we can deliver our vision of enhancing further the services we offer to savers over the next seven years. I would like to congratulate Atos on winning the contract and also thank both Capita and HP for the time and energy they invested in the re-tender process,” said Jane Platt, chief executive of NS&I.
“Taxpayers across the country will also benefit as the contract will deliver a saving of over £400m by 2021 – building on the £530m already saved under the current contract,” Sajid Javid MP, economic secretary to the Treasury, added.
NS&I said that the cost savings for taxpayers would come from the increasing customer use of direct sales channels, improvements in technology and processes, and supporting the growth of NS&I’s leveraging activity.

State-owned investment organisation NS&I has awarded Atos a £660m, seven-year outsourcing contract, which it says will save taxpayers more than £400m over the contract period. The contract is for the delivery of customer-facing and back-office services to NS&I’s 25 million customers, as the firm looks to switch to digital channels.

This will include the addition of a mobile-optimised website, apps, web chat and co-browsing to help guide customers through the website. Improvements will also be made to existing services that are available online.

NS&I initially outsourced its operations to Siemens Business Services in 1999, with the company subsequently being acquired by Atos in July 2011. The deal is estimated to reduce NS&I’s core operating costs by 55 per cent, which equates to about £530m in cost savings.

Atos was chosen ahead of HP and Capita, following a re-tender process that started back in 2011. The three companies were shortlisted in February 2012.

“The new contract will ensure we can deliver our vision of enhancing further the services we offer to savers over the next seven years. I would like to congratulate Atos on winning the contract and also thank both Capita and HP for the time and energy they invested in the re-tender process,” said Jane Platt, chief executive of NS&I.

“Taxpayers across the country will also benefit as the contract will deliver a saving of over £400m by 2021 – building on the £530m already saved under the current contract,” Sajid Javid MP, economic secretary to the Treasury, added.

NS&I said that the cost savings for taxpayers would come from the increasing customer use of direct sales channels, improvements in technology and processes, and supporting the growth of NS&I’s leveraging activity.

Source:http://www.computing.co.uk/ctg/news/2269492/ns-i-selects-atos-over-hp-and-capita-in-gbp660m-outsourcing-deal

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Flat year for Australian offices of IBM, HP

April 30th, 2013

The Australian divisions of global technology giants IBM and HP have suffered a relatively flat year in terms of revenue and profit growth, despite major initiatives in the rapidly growing cloud computing area by both companies that each would be likely to have hoped would have the potential to significantly boost revenue.

The pair are two of the largest technology companies to operate in Australia, and are widely considered to be bellwethers, or indicators, of general IT industry health, as they provide a wide portfolio of both goods and services in a number of different categories in the Australian market. Both this week filed their local financial results with the Australian Securities and Investments Commission (ASIC) for the year ended 31 December 2012.hp

According to IBM, its revenue for the past calendar year was almost identical, at $4.53 billion, compared with its revenue from the year preceding, which came in at $4.54 billion. Of that revenue, most was generated through services — $3.33 billion, with most of the rest coming from the sale of goods, and a small amount of incoming from ‘financing’.

Likewise, the cost to IBM of providing its goods and services over that period was virtually identical as the previous year, leaving the company with a similar gross profit of $1.18 billion. After other expenses were taken out, the company made net profits of $351 million, after it paid tax of $135 million.

Much of IBM’s operations in Australia have remained fairly consistent over the past decade, with its major corporate event in recent history being the 2004 sale of its PC group to Chinese manufacturer Lenovo. The company currently concentrates on its successful server and storage business, as well as its enterprise software offerings, when it comes to products. It offers a wide range of IT services to large and medium Australian businesses, holding some of the nation’s largest IT outsourcing contracts.

The company’s next large move may come if it also sells its server business to Lenovo, as Bloomberg reported several weeks ago that it was considering. Such a move would have the potential to severely impact IBM’s revenue in Australia.

Other current corporate moves under way by IBM include its push into cloud computing. In October last year, the company announced that its new production grade Cloud platform, SmartCloud Enterprise+ (SCE+) was available and fully operational in Australia.

IBM has a long history of offering cloud computing services and offers a multi-faceted cloud computing service offering to clients. Certain aspects of its software suites, for example, such as its Lotus Notes/Domino platform, can be purchased as a software as a service offering, and the company is also one of the largest providers of private cloud solutions in Australia — counting names such as the Australian Open on its local roster.

However, although the company has for several years operated dedicated cloud computing facilities around the globe, including public cloud offerings with shared infrastructure, the company has until last year been reluctant to deploy its own infrastructure in Australia. It has not yet announced any significant new customers for the platform.

Similarly to IBM, HP Australia also had a relatively flat year in terms of revenue, although it did book some improvement, pushing total revenue up from $3.37 billion to $3.54 billion. However, unlike IBM, HP appears to have gone through a number of high-impact corporate events in the past 12 months which have significantly affected its financial picture.

In calendar year 2011, the company was making only a minor proportion of its revenue — $647.74 million — from services, which are believed to mainly be sourced from its HP Enterprise Services division, mainly created when it bought IT services player EDS in 2008. However, over the past year that figure has doubled to $1.31 billion, indicating that HP has signed a number of major IT services contracts in Australia.

At the same time, the company appears to have radically overhauled its staff roster. The company’s employee costs, at $577.61 million in 2011, ballooned up to $931.7 million in 2012. There are two possible reasons for this increase. Firstly, it is likely that HP has needed to add on significant local headcount to deal with increased contracts. It had some 5,414 staff as at the end of 2012. However, it is also likely that some of those costs relate to payout costs associated with redundancies which HP was conducting in June last year as part of a massive global purge of its workforce.

Other aspects of HP’s local operation have also changed. The company made some $2.54 billion from selling its products in Australia over 2011, but that figure shrank to $2.2 billion in 2012, indicating reduced demand for its hardware and software. The news comes as Apple Australia has booked a massive increase in revenues over the past 12 months, indicating that some of the momentum in HP’s consumer business may have shifted to Cupertino.

HP stated in its financial results that it made a net loss of $58 million from its Australian operations in 2012 (compared with a net profit of $134.3 million the prior year), meaning that it paid minimal income tax — its financial results list just $30.1 million for the period.

Like IBM, HP is also pushing heavily into the cloud computing market in Australia. One of its major initiatives over the past several years has been the construction of a new $119 million datacentre in Western Sydney. Some of the company’s recent wins include Medibank, which revealed in September last year that it had deployed a HP private cloud, and Minerals and Metals Group in mid-2011.

Source:http://delimiter.com.au/2013/04/30/flat-year-for-australian-offices-of-ibm-hp/

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

HCL Tech, TCS waiting to pounce on HP deals

March 1st, 2013

In the wild, it is a common strategy for the predator to single out the weakest prey and chase it down for a kill. In the cut-throat market for outsourcing deals, too, it works much the same way, and a woundedHewlett-Packard is fair game for Indian software companies desperate to win new contracts.Outsourcing10

“Indian outsourcing companies are aggressively attacking HP, which is a very vulnerable target right now,” said Peter Bendor-Samuel, founder and CEO at Everest Group, a Texas-based outsourcing advisory and market research firm. HP, sitting on plum contracts with the likes of American Express and Bank of America, is vulnerable as these deals worth billions of dollars are coming up for renewal.

About $100 billion (Rs 5.4 lakh crore) worth of IT outsourcing deals will expire in 2013, the Everest Group estimates, with 15% of it being with HP. PC maker HP entered IT services with its 2008 buy of EDS for $14 billion, but successive leadership changes in 2010-11, took a toll on investor confidence.

Dissatisfied clients easy prey
HP, whose shares have fallen 60% since early 2010, recently wrote down about $8 billion in the value of its services business and is cutting about 29,000 jobs, raising a red flag for clients. Bangalore-basedMphasiS, earlier an EDS company, is now part of HP.

While every outsourcer in the top tier is competing hard for HP’s clients, the most aggressive and successful ones are HCL Technologies and Tata Consultancy Services, observers said. So while the success rate for Indian companies in the renewal market is around 30%, TCS and HCL Technologies are winning 60% of the renewals involving HP clients.

While the companies declined to comment for this story, those familiar with their functioning said the sales teams are systematically chasing and winning clients from HP. “Large clients working with HP for last the 5-7 years are seeing relationship fatigue and are ready to work with new vendors,” said a senior industry executive, requesting anonymity.
“What we are promising instead is more value with lower price, transparency in delivery and flexibility.” The fate of HP, which Chief Executive Meg Whitman is looking to rebuild, is neither new nor unique. In 2009, after India’s then fourth-largest software exporter Satyam Computerwas hobbled by an accounting fraud, rivals quickly tried to win over the Hyderabad-based company’s most lucrative customers.

Among the deals won by the HPEDS combine, a large proportion relates to IT infrastructure, bread-and-butter areas for HCL Technologies and TCS. A concern for HP is that increasingly, clients are seeking flexible engagement models with elements of computing offered as a service, lower costs, and higher value.

These are increasingly hard to offer for traditional players that haven’t changed with the new market realities . This is creating frustration among clients, making them look for alternative service providers , analysts said. Using client dissatisfaction to get a foot in the door, Indian players are aggressively pitching newer technology-based solutions to these clients at lower price points.

“Everybody loses clients; that is part of the game. But the key is to be able to win new clients to compensate for the ones that you lose, and that is the more worrying sign for HP. We have hardly heard of any large new deals involving HP,” said the India head of a large multinational outsourcer.

Some analysts also see signs of HP making a concerted effort to protect its turf. “Quite frankly, it will be a challenging period, but I think HP is taking some right steps to make sure that its existing clients feel secure and comfortable,” said Frederic Giron, vice-president and principal analyst at Forrester Research.

“Time will tell.” What may work in HP’s favour is the fact that transitioning from one service provider to another, especially after several years of engagement, is very difficult. Rachael Stormonth, senior vice-president at US-based outsourcing advisory Nelson Hall, said HP’s enterprise services unit has for years suffered from under-investment in corporate functions and in portfolio development.

“The lack of investment in the portfolio has been evident. But HP enterprise services is arguably better positioned in 2013 than it has been in the last few years to contest such deals,” she argued.

Source:http://timesofindia.indiatimes.com/tech/enterprise-it/strategy/HCL-Tech-TCS-waiting-to-pounce-on-HP-deals/articleshow/18732286.cms

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Indian IT companies like HCL Technologies, TCS pounce on HP deals

February 28th, 2013

In the wild, it is a common strategy for the predator to single out the weakest prey and chase it down for a kill. In the cut-throat market for outsourcing deals, too, it works much the same way, and a wounded Hewlett-Packard is fair game for Indian software companies desperate to win new contracts. “Indian outsourcing companies are aggressively attacking HP, which is a very vulnerable target right now,” said Peter Bendor-Samuel, founder and CEO at Everest Group, a Texas-based outsourcing advisory and market research firm.

HP, sitting on plum contracts with the likes of American Express and Bank of America, is vulnerable as these deals worth billions of dollars are coming up for renewal. About $100 billion (Rs 5.4 lakh crore) worth of IT outsourcing deals will expire in 2013, the Everest Group estimates, with 15% of it being with HP. PC maker HP entered IT services with its 2008 buy of EDS for $14 billion, but successive leadership changes in 2010-11, took a toll on investor confidence.

HP, whose shares have fallen 60% since early 2010, recently wrote down about $8 billion in the value of its services business and is cutting about 29,000 jobs, raising a red flag for clients. Bangalorebased Mphasi BSE -0.65 %, earlier an EDS company, is now part of HP. While every outsourcer in the top tier is competing hard for HP’s clients, the most aggressive and successful ones are HCL TechnologiesBSE 0.67 % and Tata Consultancy ServicesBSE 2.14 %, observers said.

So while the success rate for Indian companies in the renewal market is around 30%, TCSBSE 2.14 % and HCL Technologies are winning 60% of the renewals involving HP clients. While the companies declined to comment for this story, those familiar with their functioning said the sales teams are systematically chasing and winning clients from HP.

“Large clients working with HP for last the 5-7 years are seeing relationship fatigue and are ready to work with new vendors,” said a senior industry executive, requesting anonymity. “What we are promising instead is more value with lower price, transparency in delivery and flexibility.” The fate of HP, which Chief Executive Meg Whitman is looking to rebuild, is neither new nor unique.

Source:http://economictimes.indiatimes.com/tech/ites/indian-it-companies-like-hcl-technologies-tcs-pounce-on-hp-deals/articleshow/18719316.cms

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

GM CIO calls HP hiring probe a ‘fishing expedition’

January 11th, 2013

General Motors CIO Randy Mott Thursday said the automaker plans to have the “best jobs in the IT industry” at its four “IT Innovation Centers” in the U.S. At the same time, Mott criticized Hewlett-Packard’s move to contest GM’s hiring of some HP IT managers to work at the centers.

The automaker today announced that the third innovation center will be located in Roswell, Ga., near Atlanta, and employ about 1,000 IT workers. GM expects to begin interviewing candidates for those jobs as early as next week.

GM has been moving aggressively to build an IT staff since announcing in September plans to insource its IT operations that had previously been mostly outsourced to Hewlett-Packard’s services unit.

The effort included the recent hiring of 18 HP IT employees in one swoop, a move that upset its long-time service provider, which filed papers in a Texas state court seeking to depose some former HP managers hired by GM.

In a conference call today to announce the Georgia center, Mott hit back at HP’s decision to contest the hirings in court.

Mott, CIO at HP before moving to GM last year, said HP’s move is “not the best use of our legal system.”

“We’re looking for talent, and we’re looking for the best talent,” Mott said.

Mott called HP’s court filing a “fishing expedition,” that “feels very retaliatory and harassing to the individuals. I think talent will go where talent sees opportunity.”

HP, in papers filed in the Travis County district court last month, said it wants to investigate whether some of the former employees violated hiring agreements.

GM, which has long outsourced most of its IT operations to EDS, acquired by HP in 2008, is reversing course under Mott. The automaker is on path to build an IT organization of about 10,000 people.

The HP employees that GM hired had been part of the computer maker’s internal IT organization, the Global Information Technology Organization.

According to HP’s court filing, the employees “resigned en masse and without notice.” HP added that it “strongly suspects” something other than “mere coincidence” prompted the resignations.

An HP spokesman said the company wouldn’t comment on Mott’s remarks.

When GM announced its plan to insource the IT work, HP said that 3,000 of its employees would transfer to the auto maker.

Mott said that HP’s Texas court filing “has nothing to do” with the earlier agreement to hire 3,000 HP employees. That process “is going very smoothly and is very much on track,” said Mott.

GM has previously announced plans for IT Innovation Centers in Austin, and in Warren, Mich.

Mott said today that GM is seeking geographic diversity for its IT centers. “Our strategy is to be able to reach the top talent in this U.S. market,” Mott said.

For instance, GM’s site selection criteria calls for locating in areas that have 10 to 12 universities nearby, as well as deep pools of technical talent at all skill levels and years of experience.

The locations it has picked “are great places to live and work,” said Mott.

The type of employee that GM is seeking is “a student of the business,” and “someone with a passion to learn. A perpetual student who applies technology to innovate business processes and deliver solutions that enable our business counterparts to be successful,” Mott said.

Source:http://www.computerworld.com/s/article/9235554/GM_CIO_calls_HP_hiring_probe_a_fishing_expedition_

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Pay gap at HP Indigo has Haredi workers feeling blue

January 10th, 2013

Are Haredi workers at Hp Indigo who are paid less than non-Haredi workers, working side by side with them, justified in complaining of discrimination?  Not according to HP Indigo, but the discovery of contractual disparities has evoked strong resentment and feelings of discrimination among the Haredi employees.

It all started when a group of Haredi workers, including graduates with degrees in computer sciences, were recruited by the outsourcing company Quali Test and directed to Hp Indigo. The Haredi workers operated machinery alongside other workers recruited through MNPM, another outsourcing company. The Haredi workers soon learned that they were receiving significantly less pay than their co-workers, for identical work.

“We knew that high-tech jobs pay more than we were getting,” says Itzik, who used an alias out of concern for his job. “We also found out that the other group, in addition to much higher pay, was getting more vacation days and better holiday gifts. We couldn’t believe the gaps when we saw their contracts. We couldn’t believe to what extent HP Indigo was exploiting us. Company managers agreed with us but said that their hands were tied. Quali Test also said they could pay more if HP Indigo did the same,” asserts Itzik.

Labor contracts obtained by TheMarker showed that the starting salary of the Haredi workers was NIS 4,700 a month, including overtime, shift bonuses and meals, as well as social benefits. This rose to NIS 6,700 after one year, with a baseline salary of NIS 4,600, or about NIS 25 an hour. Contracts for workers from MNPM designated an hourly wage NIS 32, or NIS 6,000 a month before benefits.

Similar gaps arise in social benefits such as pension and vacation days, which are linked to the baseline salary. In addition, MNPM workers enjoyed 16 vacation days, as opposed to only 10 by Haredi workers. The former were also entitled to a professional development fund.

Alon Bar-Shani, manager of HP Indigo, says that the Haredi workers can leave if they are unhappy, ignoring the fact that their contract stipulates a fine of NIS 5,000 for leaving within two years of being hired in exchange for their training. He also claimed that the work performed was not identical, and was done on different shifts, after their yeshiva studies.

The workers deny studying in a yeshiva, claiming that they worked the same shifts as MNPM workers. They backed this with worksheet printouts. Bar-Shani states that any breaches should be investigated, but thinks it reasonable that less qualified workers get paid less for similar work. He denies any discrimination based on their Haredi background.

Attorney Aryeh Avitan, who specializes in Labor law, states that any court would determine that HP Indigo had been discriminatory. “Haredi workers are inexperienced, and often agree to work for less pay,” he says. “Employers and human resource companies exploit this. This is outrageous and insulting to human dignity.”

Bar-Shani says, “We can’t be coerced into providing equal pay and benefits. We’re not the Histadrut (trade union), and can pay different wages based on different qualifications. There is no discrimination, and any accusation will be looked into. However, we do fire workers who tell others what they are paid, whether this is legal or not – we don’t like them looking into each other’s business.”

Attorney Ina Sultanovitz-David, commissioner of equal labor opportunities at the Ministry of Industry, Industry and Labor, says there is no law forbidding workers from comparing wages. “This is how they find out about discrimination, and the burden is on the employer to prove otherwise.”

The company has fired six of its 11 Haredi workers. The workers say they were fired after complaining about their work conditions. Bar-Shani asserts they were found to be totally unsuitable for the job.

This is not the first instance of cheap Haredi employment. In 2007, TheMarker reported an employer who openly stated that he could hire two Haredi women instead of one experienced programmer. It’s also not the first time Quali Test has run into these accusations. The company brands itself as a local, low-cost venture, which provides jobs, such as in the Margaliot project which employs 100 Haredi women.

Quali Test settled a 2011 court case after being accused of not paying overtime wages.

Source:http://www.haaretz.com/business/pay-gap-at-hp-indigo-has-haredi-workers-feeling-blue-1.493187

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

HP garners 51% market share in Q3

December 26th, 2012

Hewlett-Packard has maintained its leadership in the Indian printer, copier and multifunction product market with a 51 per cent market share in the third quarter of 2012.

Canon with a 23 per cent market share and Epson with 9 per cent, were in the second and third positions, while Samsung accounted for 8 per cent of market share, according to a study by research and advisory firm Gartner Inc.Out8

India’s combined serial inkjet and page printer, copier and multifunction product market totalled 7.61 lakh units in the third quarter of 2012, a 4.7 per cent fall from the same period a year ago. However, total end-user spending stood at $246.5 million, up 31 per cent.

“The festive season did not really resuscitate the printer copier market; as was expected by most of the major hardware providers. With besieged economic environment and green initiatives gaining growing importance, organisations adopted a ‘wait and watch’ approach on their IT spending for peripheral devices,” said Amrita Choudhury, research analyst at Gartner.

“Most of the technology providers suffered on the product front. However, services such as managed print services, cloud printing, and document outsourcing witnessed positive responses from the Indian market. The dissuasion from the home segment continued with shipments in the third quarter of 2012 declining 18 per cent compared to the third quarter of last year, which indicates this will be a fast-declining market compared to the professional segment,” Choudhury added.

Source:http://www.thehindubusinessline.com/industry-and-economy/info-tech/hp-garners-51-market-share-in-q3/article4221601.ece

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks
Get Adobe Flash playerPlugin by wpburn.com wordpress themes