Posts Tagged ‘HP’

Why Companies Opt to Insource for IT Innovation

March 20th, 2015

Companies are increasingly taking a multisourcing approach to IT outsourcing, signing shorter, smaller deals with a mix of providers. At the same time, some are pulling certain pieces of the IT portfolio back in-house.Outsourcing11

“As you get into the second and third generation renewals, each renewal sees a bit more work being sliced off and taken back in-house,” says Mike Slavin, Managing Director of outsourcing consultancy Alsbridge. “And those functions being repatriated are often related to innovation.”
Outsourcing customers seek innovation

Lack of innovation remains one of the top complaints about outsourcing. Outsourcing customers say that providers fail to bring any new ideas to the table. Providers protest that clients don’t know what they mean by innovation and aren’t willing to pay for it. And traditional outsourcing bidding and contractual processes aren’t designed to drive innovation–in fact they thwart it.

“Because of competitive pressures, providers have to do internal cost take-outs to win deals. That squeezes margins and profit expectations, and means that most of the upside for the service providers is during the latter portion of the deal,” says Slavin. “This gives account management teams little room to provide creative ideas and fund innovative pilots and projects.”

In addition, few outsourcing agreements call for a standing innovation committee or an innovation fund, for example.

Traditional IT service providers — like IBM and HP — built their businesses on the transfer of both human capital and physical assets to the supplier, creating an environment that discouraged innovation, says Slavin. Indian vendors developed business models on a foundation of labor arbitrage and price competition, which also obstructed innovation.

Little has changed about either approach in the last decade. “Rather than hiring and training a new style and culture of technical talent to support what IT looks like in 2015, clients often see 20- and 30-year veterans who have survived the many layoffs and workforce reductions being rebranded as cloud or mobility experts,” says Slavin. “But the reality is that these veterans have little grounding in those technologies.”

Innovating for customers vs. supporting in-house customer innovation
Traditional players with significant infrastructure assets are digging in, arguing that their years of experience running those systems makes them best suited to innovate on behalf of their customers, Slavin says. In addition, they employ various “handcuff” strategies that make the process of exiting agreements and moving operations back in-house difficult for a customer, according to Slavin.

Some Indian firms, however, are encouraging their clients to take some services back in-house, even offering their staffing resources to support in the transition to and management of the new model, says Slavin. “These providers do not have the large asset base in fixed assets such as data centers and are happy to provide services to a client in their own data center or perhaps a [co-located center].  Several pitch this strategy as something that mitigates the traditional sourcing risks, allowing the clients to potentially move services more readily if they are not happy.”

Meanwhile, consultancies like Accenture and Deloitte are pitching themselves as sources of IT innovation to companies. “These players have generally stayed out of the highly price-competitive and sometimes asset-heavy infrastructure marketplace,” Slavin says. “These consulting firms have a business model built on human capital, one that focuses on skills and experience and is better-suited to deliver technology relevance and alignment with the client’s business. They’re also committed to ongoing training and are willing to carry out needed trimming of non-performers. Finally, they’re able to avoid the episodic large mass workforce reductions that plague the large outsourcing firms.”

It’s too early to say which approach will win out long term.

“The most challenged players will continue to be firms like IBM, HP and CSC,” says Slavin. While they are trying to reorganize to provide vertical solutions like mobility, cloud and analytics, they remain desperate to hold and serve their big clients to avoid revenue run-off.

“HP and IBM have great hardware, and clients expect innovative solutions that take advantage of that great hardware,” Slavin says. “Unfortunately, the outsourcing organizations seem to be lagging at enabling and accessing the emerging technologies needed to drive innovation.”

Indian providers will continue to grow their market share, says Slavin. “The challenge for this group is to grow into more profitable markets and expand footprints in clients fast enough to stay ahead of aggressive pricing, which is built into their deals as an investment to win.”

In the short-term, IT outsourcing customers will either be looking to providers who can provide real business outcomes or taking their innovation-related business back in-house to run themselves.

“Innovation is always in the eye of beholder. It’s hard to argue with something that aligns with the client’s business and moves that business forward,” Slavin says. “So the winners will be those who can provide applications and the supporting infrastructure and link them together as a product, service, or offering that focuses on and is tied to the business.”

Source:http://www.channelworld.in/feature/why-companies-opt-to-insource-for-it-innovation

HP Lands Multi-Billion Dollar Outsourcing Deal with Deutsche Bank

February 27th, 2015

Deutsche Bank has outsourced a large part of its IT infrastructure to Hewlett-Packard in a deal that will help it cut costs, besides injecting agility into its operation. It is a multi-billion dollar deal spanning 10-years, according to the company’s statement.Outsourcing4

The deal paves the way for the bank to cut back on investment in hardware and move most of its IT applications onto the cloud.
Under the agreement, the financial firm will use use HP’s Helion private cloud to buy HP’s on-demand data center services, including storage, platform and hosting. Deutsche Bank will however retain activities such as IT architecture, application development and information security.

The bank has claimed that the deal will also help it upgrade some of its IT applications.
“Having a more modern and agile technology platform will further improve the bank’s ability to launch new products and services and lay the foundation for the next phase of its digital strategy,” stated Henry Ritchotte, Chief Operating Officer of Deutsche Bank.

It seems HP was waiting for a deal of this magnitude to bolster its Enterprise Services division, which is struggling to compete with IBM, whose SoftLayer platform has seen a lot of demand of late. Amazon is also vying hard to win clients for its cloud service.

Launched in May last year, HP’s Helion is based on the open-source cloud operating system OpenStack.

Deutsche Bank had already signed a similar but smaller deal with IBM, but that was limited to the bank’s operations in Germany.
Across the world, large financial firms are increasingly restructuring their operations as pressure rises on the financial sector to cut costs while remaining agile.

Source:http://www.nearshoreamericas.com/hp-lands-multibillion-dollar-outsourcing-deal-deutsche-bank/

HP’s Split: A Sound Strategy Or A Rabbit Pulled Out Of A Hat?

October 8th, 2014

Anyone following HP’s corporate developments closely in the last three decades has seen many rabbits pulled out of a hat.

First came outsourcing, which was supposed to cut cost and limit corporate size.Outsourcing52

A press release by HP back in 2002 says it all:

“Hewlett-Packard HPQ -4.48% Company today announced it is planning additional outsourcing of its PC manufacturing facilities worldwide, in keeping with its longstanding strategy to decrease operations costs and improve profitability. This move will allow HP to take advantage of the flexibility (my underlining) and cost benefits associated with using non-dedicated factories. . .

In the past decade, HP has consistently taken measures to ensure profitability in the PC market through increased operational efficiency, expanded build-to-customer-order capabilities and supply chain improvements. Outsourcing PC manufacturing allows HP to focus (my underlining) on strategic core competencies, including supply chain design, new product and services development, supplier management and customer relationship management.”

In the short-term, outsourcing probably had all these consequences. In the long-term, it had an unintended consequence, however–the fragmentation and disintegration of a company’s supply chain.

This made entry of new competitors into HP’s turf easier. And that’s how the company ended giving its competitive advantage away, piece-by-piece.

Second came a string of bad acquisitions– in an attempt to fight ‘the last war’ in a number of segments of the technology industry — which drained Hewlett-Packard’s resources. The purchase of Compaq Computer in 2001 was supposed to provide HP with a scale advantage in the PC market and allow it to compete effectively against Dell  Computer, IBM IBM -1.76%, and all sorts of emerging Asian competitors. The purchase of near-bankrupt Palm in 2010 was supposed to help the company enter the fast growing mobile devices market, which began to replace PCs. And the acquisition of enterprise software maker Autonomy in 2011 (at a hefty price of $10.3 billion) pitted the company against three major competitors – Salesforce.com CRM -2.38%, Oracle, and IBM.

Each strategic move, which was followed by scores of layoffs of talented employees, helped leadership buy time, but it didn’t help the company produce the right innovations and catch up with emerging trends in the high technology industries. As a commentator put it in response to one of our previous pieces on Hewlett-Packard’s and Dell’s outsourcing strategy: “Dell and HP both snored through the whole wireless smart device revolution of the last decade and hitched their wagons to the PC market (which is dying). It would not have mattered whether or not they kept their PC supply chains in house or not. I don’t see Dell and/or HP overly outsourcing product design/branding/marketing – it’s just that there is a lack of innovation and vision in those areas for both companies.”

That’s why each of these strategic initiatives turned out to be rabbits pulled out of a hat.

Now comes a split of the company into two separate public companies: Hewlett-Packard Enterprise, which “will define the next generation of technology infrastructure, software and services for the New Style of IT,” according to a company press release.  And HP Inc.,”which will be the leading personal systems and printing company.” Is it a sound strategic move or another rabbit pulled out of the hat?

Leadership thinks it is a sound move, as it will help each company to better focus on its own industry segment, while maintain sufficient scale: “Hewlett-Packard Enterprise will define the next generation of technology,” so goes the official announcement.

“HP Inc. will be the leading personal systems and printing company delivering innovations that will empower people to create, interact and inspire like never before. This strategic step provides each new company with the focus (my underlining), financial resources and flexibility (my underlining) to adapt quickly to market and customer dynamics while generating long-term value for shareholders.”

Wall Street thinks so, too, at least the first trading day following the announcement of the split, sending the company’s stock 4.7% higher.

Obviously, corporate splits are back in fashion. But there is one thing that isn’t clear to me: How each of the two corporate pieces, which maintain the HP brand name, will eventually return to the company’s old innovation trait.

Until I see a clear answer to this question, I’ll be very skeptical about the nature of HP’s latest strategic move.

Source:http://www.forbes.com/sites/panosmourdoukoutas/2014/10/07/hps-split-a-sound-strategy-or-a-rabbit-pulled-out-of-a-hat/

Worcestershire to appoint HP for managed ICT services deal

September 26th, 2014

HP expected to oversee transformation of council’s IT service delivery model and migration from legacy platformsOutsourcing32

Worcestershire County Council is today expected to approve an agreement with HP Enterprise Services UK to oversee managed ICT services for the authority.

The agreement, which will see the company taking responsibility for the council’s IT needs, along with migrating its legacy telecommunications platforms to a unified communications system, follows on from a review conducted by the authority between 2013 and 2014 into overhauling its service delivery model.

The council has said that the agreement is expected to lead to overall revenue savings of £3.4m over a seven year period through a focus on flexible service provision.

According to council documents , HP was selected as the preferred bidder for the contract based on the company proposing a shared approach to risk, as well as having the lowest cost of three shortlisted bidders.

Should the council approve the contract, which is expected to begin by December of this year, the transition of the council’s operations to the new service provider is expected to take around three months.

Under the proposals, while Worcestershire “retains the risk” from any potential reduction in service volumes – whether from changes to user, devices and server numbers – HP would “assume” possible risks resulting from operational performance and efficiencies.

“HP Enterprise Services UK is a highly recognisable and mature ICT Service Provider which will be a household name to many,” said the council.

“They have an increasing presence within the local government marketplace and extensive experience of delivering large scale ICT managed services across multiple sectors.”

According to the council, the agreement with HP is expected to provide additional service value through considerations such as through supporting key sector industries and skills like cyber security and advanced manufacturing in Worcestershire.

HP has also pledged to:

Support local small and medium-sized enterprises (SMEs) in being “more successful”.
Providing young people with skills and helping individuals classed as not in employment, education, or training (NEETS) to gain certification and training for the workplace.
Alan Mo, research director for public sector analysis group Kable said that the agreement reflected the growing pressures on local authorities to deliver service improvements without significant costs, that can minimise longer term financial risk.

Mo added that given current uncertainty facing councils and the possibility of a decline in required service volumes over the lifespan of the council’s agreement, HP’s proposal for managed services took into account the possibility for changing volumetrics.

“It’s unsurprising that all local government outsourcing deals – including this one – emphasise the importance of including measures to deliver social value and boost local economies. With outsourcing being such a politically charged topic, and one that is invariably surrounded by negative press, any scheme or commitment by suppliers to generate social value, create jobs and deliver local economic value will always help appease some of the objectors,” he said “But as councils increasingly emphasise these needs when setting their key procurement objectives, suppliers need to be much more creative in order to stand out from the competition.”

“HP managed this in Norfolk (although not theoretically an outsource agreement), and it’s done it again here, especially with its commitment to promote and support ‘key sector industries and skills for Worcestershire such as Advanced Manufacturing and Cyber Security’.”

Source:http://www.governmentcomputing.com/news/worcestershire-to-appoint-hp-for-managed-ict-services-deal-4385254

Analyst Calls Cloud the Bright Spot for HP Services

August 25th, 2014

Even in the face of declining revenue, Hewlett-Packard (HPQ) Services has a bright spot, according to one Technology Business Research (TBR) analyst.outsourcing9

Cassandra Mooshian, a TBR analyst, noted HP Services’ revenue during the second quarter of 2014 showed continued “revenue contraction.” Total revenue was $7.7 billion for the quarter, down 5.4 percent year over year and 1.9 percent sequentially.

Technology services, IT outsourcing and applications and business services all were down sequentially and from the previous year’s same quarter. But the one shining star within HP Services has to do with its strategic Enterprise Services Business, which includes security, mobility, analytics and, of course, cloud. That business segment grew by double-digits year over year, and Mooshian also noted that its signings growth was positive for the first time in nine quarters.

“We expect HP Services’ margins to improve on year-to-year terms, while fluctuating sequentially, over the next six quarters as a result of improved processes around service delivery and better workforce utilization,” Mooshian wrote in her analysis of the quarter’s earnings.

Cloud is the bright spot within HP Services, for sure, but Mooshian that its greatest cloud strength lies in managed private cloud services.

“HP announced HP Helion Managed Virtual Private Cloud (VPC) Lean in August, a managed IaaS solution without the bells and whistles such that it can be offered at an attractive price point to smaller enterprises and SMBs that have small budgets but want to run their lighter workloads such as collaboration and application testing and development on a managed private cloud,” Mooshian wrote. “TBR believes HP’s tenure and expertise in the IT infrastructure, outsourcing and IT support services markets have driven HP’s strength in cloud to managed private cloud.”

Strategic alliances are the vendor’s best bet in expanding its portfolio and global revenue, Mooshian noted. For the channel, this is a positive, as “HP is utilizing its rooted channel and partner relationships to expand its portfolio and reach in emerging areas of the IT landscape, particularly around cloud, mobility and Big Data.”

“We believe that as HP restructures, it does not have the resources available, both monetary and personnel, to acquire as some of its peers do, leaving portfolio developments and furthering its global reach up to R&D investments and partnerships,” Mooshian wrote.

Source:http://talkincloud.com/private-cloud/082214/analyst-calls-cloud-bright-spot-hp-services

HP Systems Get A Bump Thanks To IBM-Lenovo Deal

August 22nd, 2014

The expected drawn-out regulatory approval process for IBM’s sale of its System x X86 server business to Lenovo Group has put somOutsourcing5e bounce into the X86 server line from Hewlett-Packard. In the third quarter of fiscal 2014 ended in July, HP said that it believes it has gained market share against its peers in systems. The company is also seeing market share gains against Cisco in networking and is getting good growth on so-called converged storage platforms even as traditional storage arrays continue to show weakness.

In the quarter, revenues across all product lines at HP rose by 1.3 percent to $27.6 billion. HP’s research and development costs rose by 11.3 percent to $887 million and it also booked $649 million in restructuring charges, which was a bit higher than expected. These and other downward pressures took their toll on net income, which fell by 29.1 percent to $985 million. The overall restructuring charges for fiscal 2014 will be in line with expectations. HP announced a broad restructuring back in May 2012, with up to 27,000 employees being let go, and earlier this year the company expanded that layoff to a total of 34,000 employees.

HP’s Enterprise Group, which sells servers, storage, switches, and services for all of this gear, had a 1.9 percent revenue increase in the quarter, to $6.89 billion, but earnings before taxes fell 5.6 percent to $966 million. HP does not provide pre-tax earnings for the various divisions within Enterprise Group, but it does break out revenues.

The Industry Standard Servers division, which peddles X86 iron and which is roughly analogous to IBM’s System x division, had $3.1 billion in revenues, up 8.6 percent and growing many times faster than the market at large. HP’s ProLiant and other X86 server sales rose across all geographic regions and average selling prices rose in the double digits as customers added more features and peripherals to the systems they acquired. HP is facing a tough compare for its fiscal Q4, however, after winning a huge deal last fall from Microsoft for its Bing search engine.

“We are seeing good early traction with service providers as a result of our partnership with Foxconn to produce a line of cloud-optimized servers,” explained HP CEO Meg Whitman on a call with Wall Street analysts going over the numbers, referring to a deal that HP inked with the giant Chinese manufacturer back in April to make a whole new line of as-yet unannounced cloudy systems. “And we moved aggressively to take advantage of the uncertainty customers feel about the IBM-Lenovo transaction. In head-to-head fights with IBM for deals, we are seeing clear improvement in win rates –all this while delivering stable growth margins.”

That seems to indicate that the margin pressure is not coming from X86 servers, but in other divisions within the Enterprise Group. The Business Critical Systems division, which includes machines running HP-UX Unix, OpenVMS, and NonStop platforms as well as the new high-end Xeon E7 systems such as the “Project Kraken” ProLiant Superdome ConvergedSystem 900 that debuted in June for SAP HANA in-memory workloads, had an 18 percent decline to $233 million, but was actually up one point sequentially and, importantly, HP saw order growth in the quarter for BCS products. This was no doubt an effect of the new Kraken systems, and the news that HP has licensed OpenVMS to VMS Software for future development and support will very likely help stabilize BCS sales going forward.

HP’s Networking division had $672 million in sales, up 4.4 percent, and Whitman said that the company had good growth in switching in particular but did not call out any specific figures except to say that the networking unit had outperformed Cisco once again.

On the storage front, sales of $796 million, down 4.4 percent, were lower than expected. Traditional storage arrays saw a 14 percent decline to $432 million, but converged storage, HP”s catch-word phrase for modern arrays, had 9 percent growth to $364 million and the 3PAR line returned to double-digit growth. If you add up 3PAR plus HP’s high-end XP and EVA arrays, revenues for these three as a group were down 7 percent year-on-year, but Lesjak said that HP nonetheless expected to gain market share in the external disk array market in the second calendar quarter. Whitman said that HP continues to grow its share in midrange storage, which frankly was always the strength of Compaq anyway. “As the market shifts increasingly from high-end to midrange storage, it is pressuring overall market growth,” explained Whitman. “But I believe this plays into a sweet spot for HP, which bodes well for us in the long term.”

Technology Services, the support arm of the Enterprise Group, had a 2.6 percent decline in the third fiscal quarter, to just a smidgen under $2.1 billion . Lower volumes of systems sales in prior quarters were the main cause of the decline, and Whitman said that margins were holding steady despite the decline.

On the cloud front, Whitman said that CloudSystem hardware showed double-digit growth in the third quarter, and that the commercial version of HP’s Helion OpenStack implementation would be ready for commercial use by October. HP has cooked up a Helion development platform for coders and is also getting ready to launch a set of OpenStack support and implementation services to go along with the Helion delivery. Whitman also said that HP would end up being the leading code contributor to the future “Juno” release of OpenStack, which is slated for release on October 16.

HP Software had its challenges during the quarter, with sales off 5 percent to $959 million. But pretax margins help up at $203 million in the quarter. The Autonomy tools for dealing with unstructured data and the Vertica parallel database both had revenue declines in the quarter, but security software revenues were up a bit. HP inked a big partnership with Hortonworks to integrate its Hadoop distribution into the Haven data analytics platform, and HP hopes this will bear fruit for the software group in the coming quarters. In general, Whitman said that HP software was shifting to a SaaS and subscription model for much of its software and away from licensing, which would have a near-time downward impact on revenues but would level things out over the long term. Bookings for IT management tools, including OpenView and other tools, delivered on a SaaS model rose by double-digits in the quarter, as an example. But across all of HP Software, license revenues were off 16 percent while SaaS revenues rose by 8 percent.

In other areas, HP Financial Services, which finances HP’s various wares for partners and customers, had revenues of $855 million, down 3 percent, and delivered $79 million in operating profits. HP Enterprise Services, which is mostly the old EDS systems integration and outsourcing business, had a 6.4 percent decline to $5.59 billion, and the printing business booked the same $5.59 billion in sales after a 3.8 percent decline. Thanks to the expiration of Windows XP support, the PC business had a nice uptick, rising 11.9 percent to $8.65 billion. That is probably not sustainable growth over the long term, but the PC business is actually helping HP’s bottom line right now, as hard as that might be to believe.

Source:http://www.enterprisetech.com/2014/08/21/hp-systems-get-bump-thanks-ibm-lenovo-deal/

Capita is preferred bidder for £14m Wycombe council IT contract

July 8th, 2014

Capita has been selected as the preferred bidder for a £14 million IT outsourcing contract with Wycombe District Council.Outsourcing4

The deal includes IT support and maintenance, plus consulting and software development. It also covers face-to-face, telephone and online customer services.

The new contract is set to commence in February 2015. The tender decision is still subject to approval through the council’s committee process.

The tender notice last July said the work covered support and maintenance services for the council’s ICT and communications systems, along with customer contact services in connection with benefits, council tax, business rates, environmental health, housing, licensing and planning services.

Earlier this year, Capita was appointed by Wycombe to carry out a comprehensive review of the council’s discounted council tax regime, covering those getting a 25 per cent discount on single occupancy. Capita is working with Equifax, the credit reference agency, using data-matching technology to identify if people are claiming discounts they are not entitled to.

The latest contract is estimated to be worth £14 million over a five-year period. The deal comes as analyst TechMarketView says Capita has overtaken HP to become the largest – by revenue – UK software and IT services provider.

Source:http://www.computerworlduk.com/news/public-sector/3529119/capita-is-preferred-bidder-for-14m-wycombe-council-it-contract/

Protected by تهنئة
Get Adobe Flash player