Posts Tagged ‘ICT’

Towards the development of ICT in Nigeria

March 3rd, 2010

The very positive stride recorded in the global development of Information Communications Technology has made human existence easier than could have been imagined. The developed countries of Europe and America have taken advantage of the numerous benefits of ICT to appreciably enhance their developmental profile particularly in the areas of human capacity building, knowledge acquisition and the creation of innumerable opportunities for the individual to optimize his potentials.
The result is that day in day out new discoveries are unfolded which challenge the status quo. The developing and under developed world of which Nigeria is a prominent part, is not left out of this unfolding scenario. In their own little way, they are partakers of the positive revolution although not at the pace of the developed world.
The question which readily then comes to mind is- What should be done by those countries in the latter category to get the best out of the many benefits of the ICT revolution. In more specific and narrow terms, what should we be doing in Nigeria to aid the development of ICT and by implication increase the pool of benefits accruable to the country?
This write up owing to lack of space, will only highlight some critical steps that we should take in the short run.
First, there is need to develop the basic set of laws which are germane to grounding ICT. Apart from the Communications Act, 2003 (there is a proposed amendment on this before the legislature) there has not been any substantive law coming from the National Assembly in this area. One notes with pride however that there are quite a few bills being considered presently. A few examples will suffice-
The bill on the Legal recognition of Electronic Messages in Commercial Transactions; the bill on the Interception and Monitoring of Certain Communications; the bill on the Use, Security, Facilitation and Regulations of Electronic Communications and Transactions and to encourage Electronic Government Services etc; the bill to Facilitate Electronic Transactions in Nigeria, the Computer Security and Protection bill, the bill for the establishment of the Cybersecurity and Information Protection Agency etc. From the foregoing, the number of bills awaiting passage is encouraging even though some of them do overlap in terms of content among others, thus making it imperative for some harmonization to be undertaken.
The key point to note here is that we must put the first foot forward by creating the required legal regime. There will also be need to provide the needed legal education for stakeholders particularly ICT professionals, lawyers and Judges. In respect of the latter, it is important to do this because they may be called upon at some point to handle disputes emanating from this area.
Even though as a country, we have taken some giant strides in providing ICT education at various levels, there are still obvious gaps in the content, quality and relevance of the education in this area. Nigeria will need to continue to fine tune how it implements this aspect of the ICT rollout programme. Some coordination is required. This will be better provided at the Federal level. There is need for the creation of some standards against which deliveries in this respect are assessed.
There are also gaps even in the spread of ICT equipment. It should be possible for every child of school age to have access to a computer on a regular basis regardless of the poverty level of his parents. This challenge should form part of the universal basic education arrangement which is always in the news.
There is also the urgent need to create villages for the promotion of technology. It is the vogue in other climes. We should not be left out of this. There is need for us to organize the skills we have, identify who they are and where they are in terms of skills set.
For example, there is need to have sufficient information regarding what is going on in Computer Village, Ikeja in Lagos where apart from the sale of computer and electronic equipment, there are also programmers who write software. We need to have some information on their knowledge and general competence level. India today earns substantial amount of foreign currency from the sale of software. This is an area Nigeria needs to develop skilled people and organize them so that we can begin to write and sell programmes to other countries particularly in Africa.
IT Outsourcing particularly Offshoring, has become a veritable source of foreign exchange for some countries e.g. India, China and Japan. Nigeria can join the league of providers of Offshoring services. For us to succeed in this respect we would need to emplace an enduring privacy and data protection law in addition to ensuring the security of data.
The opportunities in this area are many and we should begin to take advantage of them. Apart from the legal framework deposed to in the foregoing, there is need to ensure that those who will be involved have the necessary skills to successfully provide the service.
To begin with, there should be effective and productive domestic IT Outsourcing. If a positive reputation is built around this, it may engender the requisite foreign confidence for the provision of Offshoring services. A lot of work is required in this area especially having regard to the current negative reputation of Nigeria as far as the electronic world is concerned.
On the whole, we still have a long way to go as a country but we must take the right steps and quickly too. The bills before the National Assembly require urgent attention. There were bills in this area in the 2003-2007 Assembly which did not see the light of day. It is hoped the current bills will not suffer the same fate when the life of the current legislature ends in 2011. Without the enabling legislations, not much can be achieved no matter how the various stakeholders try.

Source:http://www.vanguardngr.com/2010/03/02/towards-the-development-of-ict-in-nigeria/

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ICT’s year of great expectations

January 17th, 2010

The year 2010 promises plenty of excitement for the East Africa information and communication technologies arena. Enhanced competition among key players, new technologies and an ever growing demand for ICT services and products will make the future indeed look bright.

Top on the expectation list is the stiff competition among three undersea fibre optic cables — Seacom, Teams and Eassy. Seacom and Teams have already landed on the East African coast, while Eassy is expected this year.

Generally, it is perceived that the landing of the cables will drastically reduce the cost of communication, and rapidly increase Internet penetration from the current three million users and deliver the region to the true 21st century technologies.

In addition, it is expected that the three marine cables will enhance competition in business process outsourcing (BPO), considered the vital link to the rest of the world.

July 2009 was a watershed for the industry in the region when Seacom was switched on, setting an unprecedented wave of other cable projects. The 1.28 terabytes per second (Tb/s), 17,000-kilometre fibre optic cable system linking south and East Africa to global networks via India and Europe was completed and commissioned.

Now, it is expected that the landing of the submarine fibre optic cables will further excite the small and medium business segments, where connectivity costs have hindered full adoption of technologies. Nevertheless, the switching on of two undersea marine cable is yet to bring Internet prices down. The “drastic” drop is yet to be experienced.

Another animated sector that will keep East Africans happy will be the mobile telephony With a mobile user rate of 30 per cent today, the industry expected tremendous potential for growth. Price wars witnessed in the last quarter of last year intensified, much to the benefit of consumers.

Key players will most definitely introduce new products and better services. This is the year that mobile telephony players will take data services a notch higher all in the name of raising revenue.

The mobile phone market will also see the introduction of the latest high-end phones mainly to boost Internet and email access.

Last year, Zain and Safaricom brought BlackBerry solutions that enabled the customer to access e-mails using advanced accessories.

Orange, on the other hand, introduced the iPhone, but locked buyers to its network. In what appears to be growing interest from global firms in markets in Africa and other emerging regions, Nokia also launched its latest devices in the company’s range of handsets focused on mapping and navigation, the Nokia 2710 Navigation Edition.

Mobile money transfer

It is also expected that the interest in the mobile money transfer services will increase.

Taking cue from the successful M-Pesa mobile money transfer service of Safaricom and Zain’s Zap, Essar Telecom Kenya (Yu) launched its money transfer platform (yuCash). Not to be left behind, Nokia says it is building a wide network of Nokia Money agents where consumers can deposit or withdraw cash from their accounts. Unlike the current service providers, Nokia Money will enable transactions to be done by subscribers to any network in the world.

Nokia will roll out its service in partnership with Obopay, a service provider for payments via mobile phones in which Nokia bought a stake earlier this year.
In addition, managed services will gain significant ground as communication costs decrease with the availability of new submarine Internet cables and as IT needs grow more complex with rapid technology change. The region, especially Kenya will be among countries to experience booming BPO industry. Currently contact centres are constrained by high communications costs.

Mid last year, Kenya kicked off an ambitious Digital Villages project designed to connect the whole country, from rural to urban areas, and accelerate growth of ICT. The project is a government and private-sector initiative, mapped out using political districts. It is expected that every constituency represented in parliament will get a minimum of eight work stations, either PCs or monitors hooked to PCs, grouped within a 15-kilometre radius.

It is also expected that other countries in the region will follow Kenya’s example to migrate from analogue to digital broadcast. Kenya becomes the second nation in Africa after South Africa to adopt digital broadcasting. This has been hailed as the biggest technology shifting of TV broadcast after the colour television. Currently, transmission covers Nairobi and its environs.

Key challenge however will be to properly capture, manage and deliver meaningful information to the right users which is putting a premium on data management and information access. Increased availability of broadband in Africa will exacerbate this explosion and companies will need to carefully control data management.

It is also expected that there will be an even greater focus on data centre efficiency, IT consolidation and automation with the new environment reflecting concern around costs and improved utilisation rates of current assets. Most companies expanding into the region will look at acquiring companies with a majority stake (at least 51 per cent) this leads to headaches in terms of consolidating applications, systems and, of course, data centres.

The sector will continue to be bombarded with malicious threats to IT infrastructure: viruses, spam, spyware, leakage, phishing, identify theft. Centralisation and the consolidation of data centre infrastructure will help improve physical security.

Source:http://www.theeastafrican.co.ke/business/-/2560/843980/-/item/1/-/suxoor/-/index.html

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Schools urged to outsource ICT

January 14th, 2010

Cash strapped heads should consider outsourcing ICT provision, new market research has claimed.

A survey published by technology solutions provider Stone Group revealed that the vast majority of IT decision makers (82 per cent) surveyed believed ICT budgets would either be frozen or cut in the next fiscal year.

The problem will be exacerbated, claims the research, by the lack of flexibility in schools ICT. The survey found that 51 per cent of schools do not use external providers for any services, while only 15 per cent outsource provision to a third party.

The paper argues this rigid approach will lead to a deterioration of services in the UK’s schools.

“Failure to take any step to change the way ICT is delivered will undoubtedly result in cost cutting that will affect both the quality of current ICT service deliver and any chance of undertaking continual improvement,” said the report.

“After years or relying exclusively on internal expertise… schools must begin to explore the potential financial benefits offered by external resources – from leasing equipment and opting for third party provision for security, to wholesale outsourcing of ICT delivery to minimise capital expenditure.”
The survey also revealed that, after budgetary constraints, security was the second biggest concern for school ICT professionals.

However, only 6 per cent said their organisation had a dedicated security budget and a mere 3 per cent sought external advice over security.

Source:http://www.educationinvestor.co.uk/(X(1)A(oBISnvnKygEkAAAAN2Y4NGRlNWItYmM1MC00MDM2LTk2MTYtOGZlZTQ5MjI0NDc0UPdCjo18f92HZyHWjbtusdDLjWo1)S(hxjjj145lkior4ql5dtss045))/ShowArticle.aspx?ID=1477

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CITEM’s ICT/BPO Awards highlight emerging innovations

December 12th, 2009

As the global economy recovers, the Center for International Trade Expositions and Missions (CITEM) is launching e-Services Awards 2010 to highlight ICT creativity and innovation towards developing “best-of-breed” technologies and solutions.

Now on its 10th year, the e-Services Awards continues to become a “stamp of excellence in the Philippine ICT/BPO community.” Past awardees include People Support, PLDT, Globe Telecom, Pointwest Technologies, and TransProcure to name a few. The award is a component of the annual e-Services Global Sourcing Conference and Exhibition, a government- led trade platform for ICT and BPO scheduled on February 8-9, 2010 at the SMX Convention Center.

e-Services Awards is open to all Philippine-based IT companies who have successfully developed and marketed new products and services in the Philippines and other foreign countries, as well as individuals with essential achievements and contribution in the field of IT-enabled services.

e-Services Awards also aim to encourage more ICT/BPO SMEs in developing creative content for the international market. The recent Creative Economy Report released by United Nations Development Programme (UNDP) in 2005 cited the Philippine creative industries contributing some 4.92 % to the gross domestic product and accounting for 11.10 percent of the country’s labor force for the same period.

For 2010, nominations are now open in the following categories: Outstanding Client Application of the Year, Outstanding Consumer Application of the Year, Groundbreaking Technology of the Year, and the Most Progressive Homegrown Company of the Year.

“Through the award, our clients usually become more receptive and try out the product giving us 90% probability to close the sale,” said Roberto Suson, CEO of NEXT IX Inc., which bagged the Outstanding Consumer Application of the Year for the INF Dictation Capturing System. He also added that the award gave their product and company better credibility when marketing in the local and international market.

Likewise, Winston Damarillo, EXIST CEO, also said, “We are honored for the e-Services award which is a testament of seven years of our company’s hard work and consistent innovation.

There is no better time to really become innovative than during these trying times. We are sure that with the recognition, EXIST will continue with its progressive ways and will do our part to help in the progress of e-Services in the country.” EXIST, awarded as the Most Progressive Company for Software Development, is a software engineering firm that designs, develops, and delivers high-class products and interactive web applications for some of the world’s successful businesses, including a member in the prestigious Fortune 500 companies.

The past e-Services Awards likewise featured international personalities in the ICT scene including David Barett, chairman of the European Advisory Board and International Association of Outsourcing Professionals as well as Nora Terrado, country manager of Headstrong.

Deadline of submission of entries for the e-Services Awards is on January 18, 2010 and winners for each award will be presented during the Awards Night of the 10th e-Services expo on February 8, 2010.

Source : http://www.mb.com.ph/articles/233642/citem-s-ictbpo-awards-highlight-emerging-innovations

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Seven firms claim half of all IT work permits

December 4th, 2009

Almost half of the 30,000 foreign IT workers who last year entered the UK on intra company transfers came from just seven companies headquartered in India.

Figures from the Home Office show that of the 29, 240 non-European IT workers who came to the UK in 2008, 43% of them were sponsored by firms on the sub-continent.

The three lead users of the ICT scheme were Tata, Infosys and Wipro, who placed 13%, 9% and 7%, respectively, of the 12,573 IT staff that the Indian firms imported.

The remaining four outfits, who between them sponsored 15% of the total, were Cognizant, Tech Mahindra, Satyam and HCL, show the figures obtained by APSCo.

Released under freedom of information rules, the figures show that most Indian ICTs were for entry or mid-level IT roles, for which the UK has no shortage of skills for.

In fact, there are no IT occupations on the UK’s shortage occupation list, indicating that the Indian firms could recruit all of their roles in the UK if they were forced to.

APSCo also pointed out that each of the seven firms were capable of doing so, having grown rapidly from the offshoring of thousands of IT jobs from Britain to India.

More recently, the firms set up subsidiaries in the UK to tap its outsourcing market, and staffed them with Indian workers, who are cheaper to employ than British or EU workers.

“These figures show just how easy it is for foreign companies to bypass the UK labour market,” said Ann Swain, the Association of Professional Staffing Companies’ chief executive.

“The majority of companies relocating non-EU IT workers to the UK aren’t British companies looking to plug skills shortages, but foreign companies with their headquarters abroad moving staff to UK subsidiaries.

“Foreign companies are supposed to pay workers brought in on intra-company transfers UK market rates, but you have to wonder whether there is some economic benefit to transferring Indian workers from a low wage economy to the UK? If there is no cost-saving, then why do they do it?”

Under the intra company transfer regime, firms should bring across workers to the UK from their overseas headquarters when they need company-specific knowledge or senior skills.

“But these figures show that they [ICTs] are being used to fill entry to mid-level roles in which the [IT] skills used are largely standardised,” said Ms Swain.

“There is no requirement for companies to tap the UK labour market before transferring workers from overseas. This is a major loophole which the government has failed to close, despite intra-company transfers accounting for about 80% of all work permits issued in the IT sector.”

The IT recruitment body has repeatedly called for tougher checks to prevent ICTs from being exploited, but said the necessary steps have still not been taken, in spite of the government’s recent tightening of the rules.

Source : http://www.contractoruk.com/news/004671.html

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Outsourcing your ICT Infrastructure – how much is enough?

November 30th, 2009

Outsourcing as a concept is nothing new, but with companies under increasing pressure to cut spending and squeeze budgets, it has become more appealing than ever before, and there has been an upsurge in the adoption of this model in recent times.

However, the term outsourcing, when applied to the field of Information and Communication Technology (ICT), is a broad one that covers many different areas, from hardware to software to services, project management, maintenance and support. This may cause confusion for organisations as they struggle to come to grips with the various models of outsourcing available and to decide which components to outsource- or whether to simply outsource the entire ICT infrastructure.

One of the main reasons to outsource an entire infrastructure is that ICT is generally not the main focus of many organisations, and managing and maintaining this necessary but complex environment may take resources away from core of the enterprise. Added to this, the overhead costs that must be carried contribute to keeping this function in-house an unattractive prospect. For a financial institution, for example, it may be most effective to outsource the entire ICT department, a move that frees up the organisation to keep its resources focused on the core business of the enterprise.

Another model of outsourcing is to select certain components to run in-house, and then outsource the rest of the functions. For example, an enterprise may choose to retain key strategic IT personnel, such as infrastructure architects, who can take care of the high level functionality, and then outsource the more laborious work, such as maintenance and back end administration. This model allows the business to manage and steer all ICT processes and maintain high level control.

There are many benefits to outsourcing, whether a company hands over the entire ICT infrastructure or selects certain components to outsource. These include lowered costs, in terms of overheads, access to expertise and qualified personnel, and the ability for the organisation to free up resources and concentrate on core areas of business without having to focus on the back end infrastructure. And while there are certain pitfalls to this model, these can be avoided easily enough if the right outsourcing provider is selected.

The key to successful outsourcing is to create partnerships with outsourcing providers. One of the greatest drawbacks of outsourcing occurs when the process is badly managed, and the client hands over the process without taking responsibility. Relationships are crucial to the success of this model, whether it is conducted in components or as a whole, as expectations need to be managed properly from both sides.

From the organisation’s point of view, it is also essential to ensure that the right outsourcing provider is selected. Employees of the provider need to be certified on the platforms and equipment that the company uses, to ensure knowledge, expertise and quality of service. This also ensures an understanding of the environment to be outsourced. From this, service levels need to be agreed upon beforehand, and Service Level Agreements (SLAs) as well as support procedures need to be laid out in advance.

Managing the process on a continuous basis is also crucial. Expectations should be clearly defined, and regular meetings should be held between both parties to ensure ongoing levels of service and quality.

Daily interaction and communication between both parties is crucial, as the organisation that is outsourcing needs to understand and be aware of what is happening within the ICT environment. Partnerships go both ways, and while it is up to the outsourcing provider to ensure their highest levels of service, at the end of the day it is the organisation’s responsibility to make certain that it has chosen the right outsourcing provider and that it manages the process effectively. In this way, the downside of outsourcing can be avoided, and the benefits reaped to their full extent. It must be noted that outsourcing is not a ’silver bullet’ that will miraculously solve all of the ICT problems of an organisation. However, if it is correctly managed from both ends, and partnerships are built strategically with an understanding of the environment to be considered, it can be a significant cost reduction tool that can eliminate many of the pains experienced when it comes to IT infrastructure.

Source:http://mybroadband.co.za/blogs/2009/11/30/outsourcing-your-ict-infrastructure-how-much-is-enough/

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IT business calls for order in public procurement tenders

November 26th, 2009

Cabinet adopts strategy for increasing internet coverage in Bulgaria

On Wednesday, the Pari daily organised a second successive ICT business forum in Bulgaria and the council of ministers approved the national strategy for boosting internet coverage in the country.

Broadband internet coverage of the whole country is one of this cabinet’s priorities, deputy minister of transport and ITC Parvan Rusinov told the participants in the event. In the next two years pilot projects will be launched in 76 towns. The country needs unified policy, planning and partnership in fund absorption, he added.

Support

Representatives of information technology and communication companies lent their support to the cabinet’s ideas and called for order in the execution and assessment of public contracts. The government should define the framework and the sectors to help develop the necessary infrastructure for electronic services.

Demands

Broadband access is as important as highways, Microsoft Bulgaria’s director Ognyan Kiryakov said. Another request of the IT business is the outsourcing of services. It is high time the country began buying services and not equipment. Financing is also a problem. E-government, which is one of the priorities, is not financially secured.

Source:http://www.pari.bg/a/2009/11/26/IT_business_calls_for_ord2

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Firms can mitigate IT skills shortage

November 24th, 2009

The shortage of information and communications technology (ICT) skills in developed countries could become a serious issue once the worldwide economic crisis starts easing. This will be exacerbated by the falling number of masters and PhD holders in science and engineering, restrictions on cross-border movement of IT professionals and the US H-1B visa programme. However, this vicious circle could be mitigated by the Indian service firms increasingly recruiting internationally, according to a new OECD report on employment trends in the ICT sector

The report notes that Indian tech firms like TCS, Wipro and Infosys have seen slower recruitment since the first quarter of 2008. However, the pent-up demand in the European economies and the US will ensure that good workers are available for the taking when these companies are looking to further expand their international operations.

“Concerns have been raised whether increased offshore activities could lead to a shortage of ICT skills in the OECD countries in the long term,” the report said, adding that such a shortage could reinforce the need for further offshoring as ICT skills shortage is known to be a driver for offshore outsourcing.

The report said that while no additional largescale layoffs have been announced by the top 10 IT services firms, employment levels will stay at almost the present levels until 2009-end. IT services firms like IBM and Cap Gemini have announced slower hiring for 2009. So have Indian IT giants like Tata Consultancy Services (TCS) and Infosys, which despite the crisis, still expect to grow in single digits in the third quarter of 2009-10.

The economic crisis has put IT service costs under pressure, but this may benefit outsourcing due to the increased internal cost-cutting and perceived benefits from more flexible external sourcing of IT and business process services. The recent quarterly data on the outsourcing markets indicate that despite the number of outsourcing transactions still on the rise, revenue growth through IT and BPO will probably decline in 2009, due to the falling total contract values (TCV), the OECD report said.

However, the Asia-Pacific region has been performing well with TCV in the first half of 2009 increasing over 150 per cent over the first half of 2008. The report suggested that higher TCVs in the APAC region could explain the optimism of the Indian tech service firms who have been changing their product-product mix to adapt to the changing market demands.

“Recruitments have already started to slow in the beginning of 2008 when new hiring by leading Indian service providers dropped 22 per cent in the first quarter of 2008 and by almost 50 per cent in the second quarter compared to the same period one year earlier. These lower recruitment rates are also reflected in the decreasing number of new offshore centres opened by IT services firms,” the report added.
Source: http://www.business-standard.com/india/news//firms-can-mitigate-it-skills-shortage//377369/

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Mahindra Satyam to reposition itself as ICT firm

November 10th, 2009

Moving away from the shadow of Satyam scam, software exporter Mahindra Satyam today said the company would be repositioned as a complete Information and Communications Technology (ICT) firm from just an IT outsourcing player.

Tech Mahindra bought Satyam in April and encouraged by the addition of 35 new clients is focusing on expanding service horizons by investing in building new technologies.

“We plan to position Mahindra Satyam as an ICT firm. The focus is on converting an IT company to ICT company,” Mahindra Satyam CEO CP Gurnani told PTI.

The company is focusing on new areas like digital convergence, as it continues to strengthen its five verticals — manufacturing, financial, health care, retail and consumer product, he said.

“We are looking at overall growth in digital convergence. That is a focus area. We will also be focusing on mobile applications,” Gurnani said, adding “I am taking advantage of our presence in connected solutions, in enterprise solution, in mobility and coming up with new paradigm shift.”

On new business additions, he said the company is seeing an uptake in demand and has added 35 new clients from May this year.

“The worst is behind us and we are back on the path to recovery… Mahindra satyam is getting traction in the market and getting new clients. We have added 35 new clients since May this year… We are seeing good demand from clients. The overall IT market is also improving.”

Gurnani said only a few former Satyam clients, who walked away from the compay after it was hit by the scam early this year have returned, although new clients are coming on board.

He said the company was in talks with one of its old clients, the World Bank, to lift the ban imposed on awarding contracts to Satyam after the scam as the company has now been bought by Tech Mahindra and has a new management.

“We are in active dialogue with the World Bank for revoking the eight-year ban imposed by it,” Gurnani said.

Till January Satyam had about 500 clients, but the number dwindled to 380 by the time Tech Mahindra won the bid to take it over.

Source:http://economictimes.indiatimes.com/infotech/software/Mahindra-Satyam-to-reposition-itself-as-ICT-firm-/articleshow/5215295.cms

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Indian IT Companies to Showcase Brand India at GITEX Dubai 2009

October 13th, 2009

With over 55 exhibitors, India is emerging as one of the most prominent exhibiting countries at GITEX Dubai 2009. Speaking at a Press Conference, Mr. Sooraj Dhawan, official spokesperson for the Indian delegation and Director, Falcon Exhibitions Pvt. Ltd., shared information on the Indian companies who are exhibiting at 29th Gitex Technology Week being held in Dubai from 18-22 October 2009.

Gitex is the biggest ICT exposition in the Middle East and amongst the Top 3 ICT Exhibitions in the world. With over 3000 exhibitors and 125000 Trade Buyers from all over the world, GITEX is the biggest converging point for global IT suppliers and Technology buyers in Asia. ICT spending in Gulf states (Saudi Arabia, UAE, Kuwait, Oman and Qatar) is expected to exceed US$ 10.10 billion by 2010.

“India is showcasing its expertise in the areas of Computer Software, Hardware, Security and Telecom Solutions., added Mr. Dhawan. Prominent Indian companies exhibitors at Gitex Dubai 2009 include L&T Infotech Ltd., HCL Technologies Ltd., Polaris Retail Infotech Limited., Bharti Teletech Ltd., Wings Infonet Limited, net4i, Aksh Optifibre, Financial Technologies (India) Ltd. etc., “ informed Mr. Dhawan.

Indian companies are renowned for their expertise in Computer Software and this is aptly reflected at the technology display at GITEX.

“Wings Infonet Limited shall be displaying their complete range of ERP solutions including Wings Payroll, Wings Asset, Wings Retail, Wings Auto, Wings F&B, Wings DMS. Gateway TechnoLabs Pvt. Ltd. shall display their Global track record in delivering, IT Services like Application Development/Maintenance/Migration/Re-engineering etc. Navigators Software Pvt Ltd will display HR Performance Appraisal Software, Real Estate Management Software, e-commerce solutions etc. Polaris Retail Infotech Limited will demonstrate solutions in Retail ERP domain. Silver Touch Technologies Ltd.will be focussing on iPhone, BlackBerry, Symbian(Nokia) based mobile apps, MS Dynamics NAV/CRM implementation and integration, Remote Infrastructure Services, NOC services, IT consulting on Government and Turnkey projects and Software development outsourcing. ANGLER Technologies India Pvt. Ltd. will offer Software Products on Fleet Management, CMS (Content Management Systems/Web Portals), CRM/SFA, E-Learning Systems, E-commerce platform, Time & Attendance software, Mobile Applications and TimeSheet solutions, IP Phone, Universal Gateway, Hospitality PBX, GSM FCT and VOIP etc.,” added Mr. Dhawan.

Mr. Dhawan also informed the press about strong Indian presence in Telecom sector and mentioned that Matrix Telecom Pvt. Ltd. will showcase their Enterprise PBX, IP PBX, SMB PBX VOIP Gateway, GSM Gateway systems.

Bharti Teletech Ltd plans to showcase Phones , Modems , IP products , EDGE Cards , Allied GSM Products , Set Top Boxes , ODM/OEM Services , Network Access Equipments in the category of Multiservice Access Platform , Mobile Backhauling , HDSL , High End Interface converters , Ethernet Access . Other Telecom companies include Coral Telecom Ltd. and Digilink etc.

“India is equally strong at Computer Hardware and also showcasing PC and Printer solutions, UPS Solutions etc. Companies such as SUKAM, Luminous, Genus and others will be the star attractions in the Indian Hardware pavilion. India offers excellent solutions in networking and Information security services and companies like Elitecore and MWTI will be displaying state of the art solutions in this domain ,” informed Mr. Dhawan.

GITEX 2009 is also seeing several first time exhibitors. These include companies like Vodafone Essar Limited who will promote Carrier Business offers for Voice and Data Services. Financial Technologies (India) Ltd. shall demonstrate their experience, capabilities and expertise in providing IT Consultancy Services.

Mr. Dhawan said, “In addition to Indian companies, various Indian states will be wooing overseas investors for attracting Inward investments. Kerala, home to three state-of-the-art facilities known as Infopark, Technopark and Cyberpark will offer unique investment opportunities like Land (undeveloped, semi developed, fully developed), finished built space as well as Public Private Partnership (PPP) opportunities to prospective global investors into India. The state of Orissa is also exhibiting their Investments options.”

“India participation at GITEX 2009 is strongly supported by the Electronics and Computer Software Export Promotion Council of India (ESC), who is emerging as the leading Indian organisation for promotion of Technology exports from India”, concluded Mr. Dhawan.

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Sykes Merger With ICT Creates BPO Powerhouse

October 8th, 2009

Following a spate of acquisition activity in the business processing outsourcing space, Sykes Enterprises (2009 VAR 500 No. 107), will merge with another services and solutions outsourcing firm, ICT Group. Sykes will pay $263 million for ICT.

“This transaction gives the combined companies the scale and size needed to effectively compete on a global basis,” said John J. Brennan , chairman, CEO and president of ICT Group, in a statement. “We have very little client overlap in the vertical markets that we currently serve and will be able to greatly broaden our reach through this transaction. Upon completion of the merger, we will have the resources and footprint to address the increasingly complex needs of our Fortune 500 client base.”

The acquisition creates a company with more than $1.2 billion in revenue. The companies noted in a statement that there is likely to be minimal client overlap, and that the merger will further deepen the companies’ expertise within the financial services and telecom markets.

Sykes expects to realize annual cost savings of up to $20 million annually. That’s because of the similarities between the companies: Both are global companies that provide customer contact management solutions and services in the business process outsourcing (BPO) arena.

“As clients across the industry move increasingly toward outsourcing more processes to fewer vendors, the breadth and depth of service offerings along with a strong delivery footprint are likely to become a driving force in the industry,” Chuck Sykes, president and CEO of Sykes Enterprises, said in a statement.

Sykes added that the focus of his company’s acquisition strategy was to buy companies that are complementary to its core, rather than add on new capabilities. That has been the trend of late with vendors such as Xerox(NYSE:XRX) and Dell (NSDQ:Dell) buying solution providers ACS and Perot Systems (NYSE:PER ), respectively.

The deal should close by year’s end.

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