Posts Tagged ‘ICT’

IT and BPO Revolution in Nepal

September 15th, 2014

If you are looking for answers about what or where Nepal is in terms of IT business or Business Process Outsourcing (BPO) industry, then you will barely find any answers. Though the industry credit a major share in income and revenue generation but due lack of proper monitoring and data’s there are no hard evidence of this sector in Nepal.outsourcing47

There are more or less hard data about software and hardware companies and what they are doing but for shadow companies that are operating unconditionally, it’s a global business where you can connect to the internet and do business.
Every year around 5,000 graduates enter the labor market with degrees in ICT in Nepal. Though this large group of productive workforce is currently in operation under this sector in Nepal but there is no proper records or data maintained to ascertain the real position of this industry.

When we talk about IT and BPO then we generalize things to software companies and call centers only but adapting and understanding the dynamics of internet and modern technology things have changed. It has changed the possibility of making this industry available 24/7 from anyplace and any sector.

In a recent trend freelancing website like, are some of the examples where young people are directly calling US and other potential market for outsourcing jobs where they can directly reach the market. So the basic necessity is a good internet connection and network.

Prakash sayal an enthusiast said, “These days with the help of technology everything is possible you can directly call to various nations using Skype and other services to do business. For payment you can use your bank account or use western money transfer. It’s your choice. I have been working as a freelance since past 2 years and it’s quite interesting as well as exciting.”

Likewise, with just limiting the industry to its core associates the BPO industry is changing its dynamics in every aspect of its operation and practice. From Ngo’s to direct business, the BPO industry is utilizing its capacity and workforce in different aspect of its revenue generation. Operational from small rooms and few computers this industry is growing in number with limited resources and capital.

In one hand the fall of big BPO companies like ASK ME, Serving Minds and link Tree certainly gives the perfect example of how BPO industry needs to be dynamics and stable in terms of its existence and operation whereas on the other hand the small scale scattered BPO and call center certainly gives the example of its potentiality. All these big companies had hundreds of staff but none of them survived due to lack of adaptability but looking at the small scale they survive by their small numbers and scavenging business in adapting technology.

Looking back to the past history of the Dhulikhel Information Park, it certainly shows the government’s role and perspective towards IT and BPO industry. It was envision with the master plan to provide correct facilitation to the IT industry but with time and technology the concept of the info park was rusted due to its location and lack of proper vision.

At different stages of time the government of Nepal has been trying to facilitate and lure the IT industry with the facilities but with its location and lack of value people have lost their interest.

The private entrepreneurs have been questioning, why should they go to their when they have all the facilities like internet, technology and security in near and center of the capital. Perhaps, it would be an additional cost for businessmen in terms of cost and revenue generation.

Though such parks are essential infrastructures in terms of planning and strategy to lure big foreign investment but due to lack of proper monitoring and vision it proves to be one of the great disasters.

Likewise looking at another perspective of BPO industry the most prolific example is the Volunteering tourism business that has been untouched and has remained silent and operational. With a backdrop of more than 100 million USD turnover per year this shadowed opportunity has been using the skilled labor in maximizing its resources. This industry has been synchronizing BPO and IT sector to maximize its revenue by every means possible. Most of the tourist who come to Nepal visit Nepal for volunteerism where they pay amount of USD 3000 to 5000 for their program to manage their accommodation and supervision. Though these programs are expensive but the volunteers in view of learning and helping the locals come here with new zeal and will.

Volunteering 1 volunteering 2

According to Ministry for Culture, Tourism and Civil Aviation, during 2013 it was estimated that around 798,000 tourists visited Nepal. Most of the tourists visiting Nepal were from India, China, USA and Thailand among others. Likewise, the number of tourists visiting controlled areas recorded an increase of 11.2 percent year on year. A total of 12,937 trekkers visited the controlled areas in 2013. If you look at the numbers then you closely see  most of the tourist visiting Nepal come for a unique experience where Nongovernmental organization are using their volunteering programs to carter their needs.

On one hand these programs are made specifically for tourists targeting their interest. Some of the NGOS even outsource such volunteering programs on behalf of other international organization which may seems good for the economy but unknowing a lot money being drained due to lack of  policy and mechanism.

Hindrances for BPO industry

1. Tax system

2. Electricity

3. Government’s confusion

4. Internet bandwidth

5. Legitimacy

6. Lack of payment gateway

IT or Internet related business certainly have flourished in Nepal due to cheap labor and high skilled based workforce. Due to this many of the world’s large international company work operation from here where due to lack of proper policy and mechanism this industry is bearing a lot of loss in many aspect. If the government could focus on these aspect the country could certainly make more revenue generation opportunity.


ICT Council, DOST set roadshow

September 15th, 2014

THE Zamboanga Information and Communication Technology Council (ZICTC) and the Department of Science and Technology (DOST) are scheduled to hold the first Information Technology (IT) Startup Roadshow in Zamboanga City.outsourcing52

ZICTC president Louel Saavedra said the roadshow on September 19 will help students and professionals to realize their potentials for startup projects and ideas that will bring them to the enviable level of Angry Birds and Candy Crush creators.

Saavedra said they expect that more than 500 students, professionals, and entrepreneurs from Zamboanga Peninsula to attend the event.

Among the topics that will be tackled during the one-day roadshow are: startup innovation and trends; startup talk; pitching basics and fire pitches; startup ecosystem and support; and intellectual property concepts/startup support from government.

Saavedra said ZICTC Consultant Nicholas Luff is set to attend the activity.

He said the ZICTC gears to make Zamboanga City the next ICT hub and develop the local Business Process Outsourcing (BPO) industry.


NITDA Moves to Reposition Nigeria’s ICT Industry

September 11th, 2014

The National Information Technology Development Agency (NITDA), which is responsible for the development and implementation of the country’s Information Technology (IT), has disclosed plans to increase the tempo of its activities, which is aimed at of repositioning the entire ICT industry.outsourcing45

Director-General of NITDA, Mr. Peter Jack, gave the indications in Abuja, while explaining the agency’s plans in ensuring that the industry is  properly regulated and evaluated in line with the content of the NITDA Act 2007.

The NITDA Act 2007 gives the agency the overall responsibilities to regulate, monitor, evaluate, and verify progress on an on-going basis in the ICT industry, under the supervision and coordination of the Federal Ministry of Communications Technology.

According to Jack, although Nigeria has made significant  progress in the  area of ICT, “there is need for renewed moves, focus and activities to ensure that the tempo that has been generated is further strengthened so that we can take this industry with renewed vigour to greater heights.”

NITDA, he said, would not relent on its efforts to bridge ICT  gap in Nigeria through its programmes and policies targeted at developing technology and its usage across the country. The agency, in highlighting some of its achievements,  said though the journey of the last few years has been quite eventful with its ICT programmes and projects spreading throughout the country, it is ready to do more to promote ICT usage and adoption in public and private sectors.

Part of the NITDA ACT, explains that the agency is saddled with the responsibilities of creating the framework for the planning, research, development, standardisation, application, coordination, monitoring, evaluation and regulation of ICT practices, activities and systems in Nigeria and all matters related thereto and for that purpose, and which without detracting from the generality of the foregoing shall include providing universal access for Information Technology and systems penetration including rural, urban and under-served areas.

The agency is also to provide guidelines to facilitate the establishment and maintenance of appropriate information technology and systems application and development in Nigeria for public and private sectors, urban-rural development, the economy and the government.

It is to also “develop guidelines for electronic governance and monitor the use of electronic data interchange and other forms of electronic communication transactions as an alternative to paper-based methods in government, commerce, education, the private and public sectors, labour, and other fields, where the use of electronic communication may improve the exchange of data and information.”

Other mandates of the agency include: To develop guidelines for the networking of public and private sector establishment; develop guidelines for the standardisation and certification of Information Technology Escrow Source Code and Object Code Domiciliation, Application and Delivery Systems in Nigeria among several others.

In fulfillment of these mandates, NITDA has embarked on infrastructural  human capacity development projects across the country. The agency said it has been delivering its mandates through human capacity development programmes such as the introduction of scholarship schemes for graduates and undergraduates; Cisco Network Academy; Train-The-Trainer programme; Training of unemployed graduates in IT essentials; ICT youth empowerment scheme; and Business Process Outsourcing (BPO), among others.

For ICT infrastructure development, Jack said NITDA is pushing the country forward through the establishment of rural information technology centres (RITCs); mobile internet units; virtual libraries; software development centres; IT parks, among others.

According to him, the RITC project is aimed at bringing IT to the doorsteps of Nigerians by ensuring that the under-served areas get access to IT infrastructure. NITDA has established over 395 centres since it commenced the project in 2009.


Wipro Global Infrastructure Services Achieves Strong UK Customer Satisfaction Scores

September 9th, 2014

Wipro Ltd., a leading global Information Technology, Consulting and Business Process Services company has been acknowledged as a leader in several categories of the 2013 KPMG UK ICT Outsourcing Service Provider Performance and Satisfaction (SPPS) study.outsourcing29

The study which analysed satisfaction scores for 22 service providers, ranked Wipro’s Global Infrastructure Services (GIS) business first, in the Infrastructure Management category and the Managed Network Services category. The respective customer satisfaction levels of 73% and 68% achieved in these categories are 12% and 10% above the industry average.

“We can only grow when our clients are satisfied and can see a real positive impact on their business through working with us,” said G. K. Prasanna, Chief Executive, Global Infrastructure Services, Wipro Limited. “Our deep investments in the practice help our customers meet their dual mandate of delivering ruthless efficiency coupled with business enablement. This customer centric view makes us the partner-of-choice to our customers in their transformative journey to the new world,” he added.

KPMG’s annual customer perception study evaluated 490 contracts across 210 participants, analysing satisfaction scores for 22 service providers.

The Infrastructure Services market is poised for high growth, with many organizations readying themselves for the next wave of transformation. Wipro provides Infrastructure Services to global customers using state-of-the-art tools and processes. Wipro’s GIS services portfolio spans Data Center, End User Computing, Networks, Managed Services, Cloud, Business Advisory and Global System Integration services. Underpinning these services is Wipro’s ServiceNXT™ platform which helps provide customers with a future-ready IT landscape more responsive to business needs.

Wipro has recently won deals from companies like Corning Incorporated, a world leader in specialty glass and ceramics and Carillion, a UK based leading integrated support services company with a substantial portfolio of Public Private Partnership projects and extensive construction capabilities. Wipro will be providing infrastructure services as a part of these deals.


ICT/BPO Risky, But Investors Motivated To Make Plunge

September 9th, 2014

While supporting concerns raised about the wisdom of investing without a guarantee on returns, investors in the business of constructing ready-to-use facilities for the information and communication technology/business process outsourcing (ICT/BPO) market believe that such a venture is worth the risk.outsourcing38

Carlene Sinclair, president of the Realtors Association of Jamaica, in response to a call by the Government for the creation of sufficient business-ready office space to support the growth of the ICT/BPO industry, has argued that local developers and investors are apprehensive to support such a project because it may be bad for business.

“You are talking about interest rates and parking. You are talking about two to three acres of land that they will have to own and then turn around and construct 30,000 to 50,000 square feet of state-of-the-art building and then you hope the business will come,” she told The Gleaner in a recent interview.

“Jamaica itself, geographically, is a good place for ICT, and we speak the language English and have great infrastructure like the Internet, where it is readily available, unlike in some countries, but … ICT can dry up. You can come in now, but there is no certainty that you will be here in five years’ time,” added Sinclair.

However, Clive Fagan, chairman of the Factories Corporation of Jamaica and the Montego Bay Free Zone, said his team remained upbeat about the lucrative global market.

“We are very positive about ICT growth and development … . All the facilities that we now have in the ICT/BPO industry, are 100 per cent occupied,” said Fagan. “We know the demand is there and we continue to position ourselves to provide space for entities that desire to invest in the sector.”

beginning in mobay

According to Fagan, his entity will begin the development of 67,000 square feet of space in Montego Bay this month, while the construction of another 120,000 square feet is to get under way in Portmore as part of a plan to build 750,000 square feet in the Sunshine City over time.

“Those we have built as way back as the late 1990s are still occupied, and there are some that came on later that remain occupied,” said Fagan. “And there are entities that have occupied spaces for 10, 12, even 14 years that are still there, so from a public-sector perspective, this (bad business) has not been our experience.”

Francis Kennedy, president of the Jamaica Chamber of Commerce, attributed the trepidation to, among other things, high construction costs and the absence of buildings that are designed on an open-office system. However, Montego Bay-based land developer Mark Kerr-Jarrett, of Barnett Estate Limited, said it was more than investing in a building.

“It is about fulfilling a vision for Montego Bay, of which a part is ICT, but we also have the University of the West Indies Western Campus to be developed,” he told The Gleaner. “Constructing a building without a tenant is risky, but it is a calculated risk we were willing to take; it’s all part of a business plan.

“Building cost is very expensive and you have to negotiate real hard with the prospected investor to get the rental that makes any investment feasible. For us, it’s different. We took the calculated risk and we are moving forward,” added Kerr-Jarrett.


Look To ICT For Growth, Say Experts

September 2nd, 2014

Despite noted growth in the agriculture and tourism sectors, it appears that the future of jobs in Jamaica will be in sectors closely linked to information and communications technology (ICT). Running a close second in the job-creation line-up is the business processing outsourcing (BPO) sector, experts say.outsourcing25

Edison Galbraith, general manager of loan origination and portfolio management at the Development Bank of Jamaica (DBJ), told The Gleaner that the ICT and business processing outsourcing sectors are now of significant focus for the institution.

Speaking at a recent Gleaner Editors’ Forum, Galbraith said that these industries were expanding rapidly and that the DBJ was not averse to investing in these areas.

“As it relates to the ICT and BPO sectors, those are areas that the DBJ has started to look into, and over the last two years we’ve had approvals of over US$23 million to create about 500,000 square feet of space for the sectors and that is expected to generate up to 11,000 new jobs,” Galbraith said.

PIOJ expects upswing

Colin Bullock, director general of the Planning Institute of Jamaica (PIOJ), said at a recent press briefing, he expected to see an upswing in the fortunes of the ICT and other sectors going forward.

Anthony Hylton, minister of industry, investment and commerce, said work has already started to ensure that the BPO industry expands beyond Montego Bay, St James and Kingston, where it has largely been confined.

“The BPO sector is poised to generate, this year, in excess of 3,000 jobs. That sector is growing, the demand is strong, and our constraint now is how rapidly we can create space for it,” Hylton said, adding that one particular company has decided to invest in excess of US$15 million to create a BPO centre in Manchester by year end.

The main services offered in the BPO centres currently operating in Jamaica range from finance and accounting, receivables and debt collection, inbound customer service, telesales, and marketing and technical support.

Statistics from JAMPRO indicate that in 2013, there were some 30 BPO companies operating in the country, employing close to 14,000 persons. The Government’s plan is to double the size of the industry by 2016, with provision of 1.2 million square feet of BPO space.


ICT/BPO sector eyes rural areas

August 26th, 2014

RURAL Impact Outsourcing is being pushed in a bid to provide rural areas the opportunity to be actively involved in the information communication technology (ICT) and business process outsourcing (BPO) industry.outsourcing13

Lizabel G. Holganza, president of National ICT Confederation of the Philippines (NICP), told reporters they are looking for various measures to engage rural communities participate in the ICT sector, and one of these ways is through rural impact outsourcing, where some sectors of the community. such as the out-of-school youths or the women or those who did not finish proper schooling — can be taught simple but internet=driven ICT work like image tagging.

She said this can be an effective strategy for areas that are prone to conflicts.

“When people are engage in productive work, they will not think of conflicts,” Holganza said.

She said rural impact outsourcing has the capability to bring changes in the community through generation of jobs and economic growth.

She said through the jobs generated by the rural impact outsourcing, it will lead an individual to live a much productive life and giving them no reason tp move out of their community.

For Mindanao, they are planning to implement this strategy in the Autonomous Region in Muslim Mindanao (ARMM).

But she was quick to add that before implementing such strategy, there is still the need to look into the community’s readiness.

“Because, sometimes, even if they are the ones we help, if the mindset of the people in that area is not ready to receive that kind of help, it will not work,” Holganza said.

She added that there is still the problem when it comes to the perception of the ICT and BPO industry.

“In many instances, we still need to really drive [up] the appreciation of the ICT and BPO industry. Not all sectors of the society appreciate it as of now,” Holganza said.

She said rural impact outsourcing is now a growing trend among big multi-national companies that are committed to help those in the rural areas.


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