Posts Tagged ‘ICT’

3rd Campus IT Festival kicks off at DU Sept 14

August 19th, 2014

Outsourcing44A two-day national Campus IT Festival-2014 for the third times will begin on September 14 at Teachers and Students Centre (TSC) of Dhaka University aiming to build ICT based campus through creating technology friendly environment for students.

“This is a mega campus based technology festival… I hope the festival will encourage and inspire the students to learn more on ICT,” State Minister for ICT division Zunaid Ahmed Palak told a Meet the Press in the TSC auditorium of the university.

Dhaka University IT Society (DUITS) and ICT division are jointly going to organize the national campus Festival-2014.

Director of Institute of Information Technology (IIT) of Dhaka University Kazi Muhaimen-As-Sakib and founding president of DUITS Abdullah Al Imran, among others, addressed the programme.

The present government is relentlessly working to build a “Digital Bangladesh”, Palak said adding youths are the main forces to build a technologically and economically advanced country.

“We are firmly committed to provide IT knowledge among the students aiming at making them competent workforces for building a better Bangladesh,” he added.

Imran said nearly 1,500 students of different universities, colleges and schools will participate in the IT festival. The participant students will present their IT innovations at the festival.

The organisers of the festival said two seminars, a workshop, a discussion will be held in the festival.

Outsourcing and entrepreneurs conference and Business idea competition will also be held in the two-day festival, they added.


Mixed feelings over threat on ICT sector investments

August 11th, 2014

STAKEHOLDERS in the Nigerian Information and Communications Technology (ICT) sector have expressed mixed feelings over the threat of Ebola virus to the country’s investment profile in the sector.

Speaking to The Guardian, the Chairman of Mobile Software Solution, Chris Uwaje, informed that the scourge was already taking toll on some investment drives.

According to him, a group of World Bank officials, who were coming in for Business Outsourcing Process (BPO) initiative cancelled the trip on the advice of their grant because of the scourge.

While regretting the danger of the scourge to the economy as a whole, Uwaje, the former President of the Institute of Software Practitioners of Nigeria (ISPON), also disclosed that some high networth investors billed to come in from Austria had to reschedule their appointment.

The expert, whose firm has created an App called, “Ebola Nationwide Mobile Report Centre,” said it was imperative to deploy IT expertise and skills to engage and curtail the spread, adding that he has deployed a team to create Ebola Database Engine, an App to capture Ebola report online nationwide.

“It has now been developed and accessible free of charge at this link:,” he stressed, noting ICT can help curtail the spread, as information is critical now.

Describing the situation as unfortunate, Chairman of the Association of Licensed Telecommunications Operators of Nigeria (ALTON), Gbenga Adebayo, said that members were already providing support for all stakeholders, including government and the public.

Adebayo said that members were sending mass SMS, among others, to the populace through the mobile phone on how to prevent and report any discovered case, even as a member “is providing a helpline, 080EBOLAHELP, to the Federal Government.

On the downside of the scourge on the telecommunications sector, Adebayo said there would be restriction on trade, just like in other sectors, because people who want to visit for trade purposes will think twice.

Meanwhile, the Minister of Communications Technology, Dr. Omobola Johnson, has refuted a claim that mobile phone use causes cancer, as been circulated in some sections of the media. According to her, there are no proven health hazards resulting from the use of mobile phones or proximity to telecommunications installations that could pose a risk to human health for now.


UAE eyed for India’s exports of electronic goods, IT services

August 6th, 2014

The UAE ranked top in the Middle East for India’s exports of electronic goods and IT services for the fiscal year 2013-14, the latest data has revealed.

The region attracted $3.81 billion exports, compared to $3.48 billion in the fiscal year 2012-13, showing more than nine per cent year-on-year growth.

“The Middle East is one of the fastest growing ICT markets in the world. High growth prevails across all segments, and the market is driven by economic diversification and various e-government initiatives in sectors like finance, communications and manufacturing,” Kamal Vachani, honourary regional director of Electronics and Computer Software Export Promotion Council (ESC) for the UAE and Middle East, told Khaleej Times. Electronics goods exports to the regional countries jumped by 6.66 per cent to $1.74 billion during 2013-14, compared to $1.63 billion million in the year 2012-13. Amongst the regional countries, UAE is the top destination for India’s electronics export followed by Saudi Arabia and Turkey, Vachani informed.

India’s exports of software and related services to Middle East also registered a double-digit growth of 11.74 per cent in 2013-14. It increased from $1.85 billion in 2012-13 to $2.07 billion in 2013-14. Responding a question, Vachani said that specific country data is not available at the moment, but the UAE is on top for sure. India’s total export of electronics hardware during 2013-14 is estimated to be $7.66 billion.

He said that the region continues to enjoy solid growth rates despite global slowdown. A number of Indian companies, therefore, find Dubai an ideal location for enhancing their businesses, he added. To further strengthen the IT relations between India and the Middle East, the ESC is inviting a large delegation from Middle East to visit India for INDIA IT SHOW 2015, the largest IT global networking event in India. It is scheduled on February 12-13, 2015 in New Delhi.

Around 500 software & services buyers from more than 75 countries will be present at this business-to-business (B2B) partnering forum from the US, the UK, Europe, Middle East, Japan, China, Korea, Latin America, Africa, CIS, ASEAN region etc. “The show is meant to facilitate joint ventures, collaboration and strategic alliances for outsourcing with overseas buyers,” informed Vachani. The event will provide participants an opportunity to broaden their vision and take business to growth trajectory.

Gitex Technology Week

This year, 40 Indian ICT companies are participating at the show under India Pavilion. The IT event is scheduled to he held in Dubai from October 12-16, 2014.

India pavilion will highlight innovative ICT products & services including computer software, power supply equipment like invertors, UPS, telecom cables, a range of telecom products and computer hardware products, according to Kamal Vachani.

Gitex is continuing to emerge the largest and the most impressive ICT event of its kind in the Middle East, he said, adding: “Naturally, India has a great stake in the booming Middle East, Africa, Asia and European markets for which Dubai is the gateway. Thus the event provides the participating Indian ICT companies opportunities for scouting the expanding Middle East market.”

ESC has been participating at the Gitex consistently for several years and the participating Indian companies under ESC’s banner have reported high degree of satisfaction. The participating Indian companies have reported to bag significant businesses, forged joint ventures, marketing tie-ups, etc. with the buyers visiting the exhibition.

“ESC has been facilitating Indian participation on a regular basis at Gitex to take advantage of the booming IT market in the Gulf and leveraging that association for getting businesses for Indian IT companies from multitude of large global corporations, which are executing projects in the region,” Vachani concluded.


Malaysia yet to fully tap outsourcing sector potentials

July 30th, 2014

Malaysia’s outsourcing industry achieved a higher overall revenue of RM1.59 billion last year as compared to RM1.25 billion in 2012 from overseas outsourcing opportunities and projects.

World Business Meeting with Growth Concept
This achievement is significant, said Outsourcing Malaysia (OM), an initiative of national ICT industry association PIKOM, as the outsourcing industry is one of the Entry Point Projects (EPP) under the Business Services NKEA of the Economic Transformation Programme (ETP) which focuses on areas of business such as business process outsourcing), IT process outsourcing and knowledge process outsourcing.
OM chairman David Wong said: “This 27% increase in just one year to RM1.59 billion in total revenue is pretty significant for Malaysia’s outsourcing industry, which is still relatively small compared to those of other regional countries.”

Wong attributes a driver to this positive earnings growth to the Malaysian government’s various initiatives via the ETP and industry-wide efforts.
However he noted: “There’s still a lot of room for improvement as out of this RM1.59 billion in overseas revenue, only 25% is generated by local outsourcing players while the rest is by their foreign shared services players based in Malaysia.”

Wong said there are still many local outsourcing players which only focus on business from the local market only, rather than their global counterparts (established and operating in Malaysia) who are more keen to attract and secure foreign outsourcing business.

“This is where OM is able to come in to assist small medium businesses (SME)-like local outsourcing companies in assisting them to move up the value chain to improve their global attractiveness and their overseas income from in-bound outsourcing projects.”

Among OM’s initatives are missions to help the SMEs connect with overseas firms looking to outsource their non-core business in fields such as analytics, healthcare and robotics.

In the AT Kearney’s 2011 Global Services Location Index, Malaysia was ranked third after India and China in terms of attractiveness for shared services and outsourcing; with Asian countries dominating the top 10 positions on the index.

“The domestic market in Malaysia is getting smaller by the day and unless we look outwards for business, the industry’s growth will remain stagnant or decrease as neighbouring countries have started picking up the pace,” said Wong.

He noted that the largest Malaysian outsourcing company employs only 5,000 staff at the most, as compared with some of the larger outsourcing companies in China and Indian that are made up of over 100,000 employees.

“Due to Malaysia’s population size, it is impossible for Malaysia to compete in terms of volume-driven type of outsourcing projects that naturally require very large scale call centre capacities.

“Malaysian players therefore need to start specialising their business service offerings and differentiate themselves from their Asian counterparts.

“They can look into sectors such as Islamic banking, healthcare, logistics, financial services where the world is constantly looking to outsource to players who can properly service these niche markets with higher sets of skills and expertise.”


Bulgaria’s IT Market Continues to Grow

July 11th, 2014

The IT market in Bulgaria continues to grow, shows a survey of Computerworld magazine on the Top 100 ICT companies in the country. Outsourcing12

In 2013 the turnover of the largest companies in the sector surpassed BGN 1.57 B and grew by 21%, compared to 2012.

One third of the market is for distribution of hardware, software and communications products. The second spot is for the outsourcing services with 17.2%. Third is the system integration sector with 17.2% of the IT market in Bulgaria.

The segment of export of IT products and solutions posted a record growth of 36%, shows the Computerworld survey. It is one of the main driving forces of the sector in the country and accounts for one third of its total revenues.

As a whole, however, the IT sector, together with telecoms, accounts for only about 5% of Bulgaria’s GDP, with a revenue of BGN 3.955 B.

Compared to the IT sector, in 2013 the telecom services sector posted a 10% drop, year-on-year – mostly because of shrinking consumption of such services and the regulatory pressure for lower prices.

Leader in the Top 100 list is the outsourcing center of Hewlett-Packard – Global Delivery Center with income of BGN 233.1 M. It is followed by the distributors of hardware equipment Most Computers with income of BGN 152.2 M and Polycomp with BGN 128.3 M, the Bulgarian producer of cash registers, electronic scales, digital maps and POS terminals Datecs with BGN 106.2 M and another distributor – Solytron with BGN 104 M.

The top 10 is completed by the software and hardware distribution company Asbis, the system integrator Stemo, the supplier of telecommunications equipment Telelink and the Bulgarian branches of the developers SAP and VMWare.

In the Computerworld Top 100 2013 survey took part 106 IT companies and 12 telecommunications companies.


UXC Connect: Outsourcing versus offshoring…

July 9th, 2014

Many businesses look to outsource their ICT infrastructure without a clear understanding of the potential benefits, which makes it difficult to accurately measure return on investment.Outsourcing7

Outsourcing ICT is unlikely to reduce the actual costs of ICT operations as opposed to offshoring.

Outsourcing should be undertaken to improve the way businesses operate, while offshoring is often about transferring activities overseas to take advantage of lower wages.

“Offshoring can potentially reduce the costs of managing ICT infrastructure,” says Ian Poole, CEO, UXC Connect, a business unit of UXC Limited, Australia’s largest locally owned IT services and solutions company.

“However, it is not an option available to all government enterprises, and is unpalatable or unacceptable for many Australian non-government businesses.

“While lower wages overseas mean that sending standard operational business processes offshore can reduce the cost of providing them, it can be unsuitable for ICT outsourcing.”

Four reasons to consider outsourcing over offshoring:

1. Data sovereignty:

Australia has recently followed the European Union in expanding its privacy legislation to increase security over personal data. Typical offshoring destinations lack similar protection over data.

In fact, some countries claim sovereignty over any data held within their jurisdictions, and no ‘back-to-back’ contracts or security audits of overseas data centres and related processes can overcome that.

2. Appropriate skills:

While standard business process and application development capabilities are available overseas, the skills involved in managing ICT infrastructure are less easily sourced.

Research into consumer acceptance of offshore contact centres has demonstrated significant preferences for support delivered from in-country, so offshoring is likely to reduce user satisfaction levels.

3. Distance:

If most of a business’ ICT infrastructure is kept in Australia, offshoring its support can reduce service levels to users.

In addition, Australia has secure and resilient power and communications networks, plus the option of placing core servers and storage within a wide choice of world-class Australian commercial data centres when commercial sense dictates.

4. Brand reputation:

Just as it is unacceptable for Australian governments at every level to offshore their operations, commercial organisations also risk damaging their brand with Australian consumers and business customers if they pursue an agenda of offshoring.


Inter-American Development Bank to Fund BPO Incubator in Jamaica

July 8th, 2014

The Inter-American Development Bank (IDB) has agreed to grant Jamaica US $500,000 to help the Caribbean nation launch a BPO incubator. “This will kick-start a new wave of BPOs in Jamaica,” said Yoni Epstein, President of Business Process Industry Association of Jamaica.Outsourcing5

The incubator, to be set up in Montego Bay Free Zone, will support both domestic and foreign firms in launching BPO operations in the Caribbean country, whose ICT/BPO industry is worth about US$260 million and accounts for 6% of the Caribbean and Latin American outsourcing market.

The incubator, according to Epstein, will not only give birth to a string of young BPO firms but will also help the country secure more outsourcing contracts, sparking innovation in the technology sector.

With 34 BPO firms, Jamaica’s outsourcing industry has generated more than 14,000 jobs over the past five years, and analysts predict that it will have doubled in size by 2016.

“We have to … focus on maintaining standards in training (and) certification; and we also have to watch the trends in terms of how technology evolves so that we remain at the cutting edge, as a country,” stated Julian Robinson, Jamaica’s Deputy Minister of Commerce and Investment.

“Not only is the incubator needed, I think it will also spur further development,” said Anthony Hylton, the Minister of Industry, Investment and Commerce. IDB officials, in the meanwhile, have suggested that Jamaica focus on increasing the “viability and competitiveness” of its outsourcing industry.

The Jamaican government recently revealed that its free economic zone in Montego Bay generated US$121 million in foreign exchange earnings in the past fiscal year. Home to several top global BPO firms such as Xerox and Teleperformance, the Free Zone also reported more than 20% growth in employment.


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