Posts Tagged ‘ICT’

Logica wins five-year ICT outsourcing contract from Ofcom

July 23rd, 2010

Logica has won a five-year Information, Communications and Technology (ICT) outsourcing contract from Ofcom.

Under the contract, Logica will upgrade existing ICT infrastructure of Ofcom to bring technical improvements that will increase resilience, drive environmental sustainability and lower its operational costs over a five-year period.

David King, chief technology officer of Logica, said: “We are committed to helping organisations understand and reduce their environmental impact and are delighted to have the opportunity to work with Ofcom.

“This infrastructure will allow Ofcom to make considerable cost savings, whilst reducing its carbon footprint and therefore allowing it to run more efficiently in the long term.”

Logica said that the new contract will deliver greater technical capacity and depth of knowledge, streamlined management and technical support structures, improved service desk management and reporting tools, and self-service tools for work ordering, tracking and support.

Source:http://outsourcingbpo.cbronline.com/news/logica-wins-five-year-ict-outsourcing-contract-from-ofcom_230710

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Ofcom grants Logica ICT outsourcing contract

July 21st, 2010

UK comms regulator Ofcom has granted Tech services company Logica UK a new ICT outsourcing contract.

The contract is for an initial four year period with a possible one year extension, representing a Net Present Value (NPV) positive outcome of £10m over the 5-year term.

Ofcom forecasts an annual saving of £1.5m, representing an £7.5m saving over the 5-year contract term through to 2016.

The refresh and simplification of Ofcom’s existing ICT infrastructure will bring technical improvements that will increase resilience, drive environmental sustainability and lower its operational costs over duration of the contract.

Similarly, the new service is expected to reduce Ofcom’s ICT carbon footprint by 60% over the duration of the contract, which will be achieved by cutting the number of data centres and servers it uses in half.

Source:http://www.sourcingfocus.com/index.php/site/newsitem/2442/

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Philippines – Arroyo years saw dramatic surge of RP ICT sector

June 28th, 2010

Many milestones in the country’s information, communication and technology (ICT) sector have been achieved under the term of President Gloria Macapagal Arroyo, according to the national commission that pursues ICT buildup in the country.

Ray Anthony Chua, Chairman of the Commission on Information and Communication Technology (CICT) who holds the rank of cabinet secretary, said today at a news briefing in Malacanang that the Arroyo years were undoubtedly a period of unprecedented developments in ICT.”

Among the milestones achieved under the President’s watch according to Chua, was the historic automated national elections last May which has been long planned as a priority project of the outgoing Chief Executive.

The country’s first automated polls, Chua said, modernized the country’s electoral process and ensured credibility in the results.

“In general it was a very successful automated election where results were delivered with speed and results made available on the day of the exercise. This brought credibility to a process much-maligned in the past,” he said.

Another achievement, according to Chua, was the dramatic surge of the business process outsourcing (BPO) sector which has been a major contributor to economic development as the industry chipped in more than USD 7 billion in export revenues last year.

Chua said that from 2,000 employees in the year 2000, Philippine BPO employment grew tremendously to about 500,000 at present.

He pointed out that the country has already made a name for itself as one of the leaders in ICT after the national outsourcing association in the United Kingdom named the Philippines as the “off-shoring destination of the year” for the second time last year.

“Now we are seen as the number 2 player in the world next to India which is something for a country of our size and our level of development,” Chua said.

In terms of technology use in education, Chua said that one of the most important initiatives of the President is to computerize all 6,000 public highs schools in the country. He said that the government to date has already placed computer laboratories in 5,000 schools with about 4,000 equipped with internet connectivity.

Chua said that the country today has 70 million mobile subscribers compared to 6 million users in 2000. “Practically every Filipino has a mobile phone” Chua said.

He also highlighted that 24 million people in the country already have access to internet, buttressing CICT’s mandate to provide the technology for every Filipino.

Source:http://www.isria.com/pages/28_June_2010_125.php

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IT insider reveals real problems for public sector IT as government strives to cut costs

June 2nd, 2010

I thought I would dedicate a blog to a comment that was left on one of my posts about government IT outsourcing. This comment comes from Matt.

This blog gets some very detailed comments, which add considerable value.

Matt makes some interesting points about public sector outsourcing.

Here is his comment with just a little cut from the start.

“I have worked for public sector organisations that typically pay 30% above the market rate to hire contract staff via consultancies, with the consultancies pocketing massively inflated margins and often importing cheap ICTs to do the work (poorly), while the public sector client has even been barred by the government’s own regulations from seeking cheaper alternative suppliers or recruiting from the local market. Madness.

In any case, outsourcing may not be the best solution to many of the problems in public sector IT, where massive budget over-runs, delays and ineffective solutions are often a product of organisations failing to take genuine responsibility for their projects, to understand what it is they are trying to achieve and how best to achieve their goals efficiently and effectively, and failing to communicate those goals clearly and consistently to their suppliers.

Delegating that responsibility even further away from those who should be exercising proper political and financial control will only make things worse. If government customers had enough understanding of their business requirements (and appropriate technical solutions) to ensure that external suppliers deliver the systems they actually need (rather than what they think they want) at a price they can afford, then they would already be doing so. The fact is that they do not do this now, so how is yet more outsourcing supposed to change that situation?

My view is that government organisations should not be downgrading their remaining IT resources, but should instead seek to re-generate and reinforce their in-house technical, managerial and commercial skills. They need to develop far better and more cost-conscious project management, and be prepared to confront the financial and business consequences of mistakes, as well as ensuring they acquire the technical insight and maturity to recognise an unworkable solution when it is presented to them with a hefty price tag by a “preferred supplier”. It could be argued that instead of firing staff, they should actually be hiring the right staff with solid commercial experience to address these skills shortages in their own organisations – after all, with massive redundancies continuing across the UK IT industry there ought to be plenty of suitable candidates around.

Public sector managers need to wean themselves off their lazy dependency on grossly expensive external providers, and learn to identify for themselves which needs can be met by outsourcing, which can be best achieved in-house, and which can be met by changing business practices rather than IT systems. They need to be far more ruthless in forcing down external costs, and far more flexible in their willingness to adapt business processes to allow greater use of standard solutions, instead of giving suppliers free rein to indulge the client’s ludicrously unrealistic expectations (while charging through the nose for every change request). Unfortunately, ruthless commercial acumen and adaptability are scarcely the hallmarks of most public sector organisations, while “Keep it simple, stupid” has rarely been a prominent feature of any government IT project that I’ve seen.

Sadly, political pressure to cut costs in the short term is likely to damage the potential for any public sector organisations to retain or invest in developing such skills in future. These organisations have spent years allowing themselves to be fleeced royally by external providers of needlessly complex and unsuitable solutions. With the loss of their few remaining in-house skills and with massive financial and political pressure for short-term fixes, this situation will only continue as there is more pressure to shift work from public to private sectors (and then straight on to India).

Our public sector organisations will become even more dependent on external suppliers, and even less willing (or able) to take responsibility for managing their own IT projects competently, effectively and responsibly. Those suppliers will be able to present themselves increasingly as niche specialists in a given government market, reducing competitive pressures on prices, and providing the ideal excuse to ratchet up costs once again as the ‘preferred supplier’ to that particular market.

Source:http://www.computerweekly.com/blogs/inside-outsourcing/2010/06/it-insider-reveals-real-problems-for-public-sector-it-as-government-strives-to-cut-costs.html

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Outsourcing by Business Connexion

June 2nd, 2010

Through its offices in South Africa, Tanzania, Zambia, Mozambique, Nigeria, and the United Kingdom (UK), Business Connexion manages information and communication products, services, and solutions for Johannesburg Stock Exchange (JSE)-listed and public sector organizations, parastatals, and medium-sized companies. Its clients include companies in the health care, petrochemical, communications, and mining industries.

Business Connexion solutions focus on five areas:

· Technology Infrastructure: providing the technology foundation including servers, storage, networking, and related support services.
· Business Applications: offering a best-of-breed applications solutions portfolio to cater the clients’ business requirements.
· Communications: using an next generation network (NGN) to carry data, voice, and video traffic on behalf of clients.
· Outsourcing: focussing on controlling and managing the provision of ICT systems and services.
· Asset Finance: offering asset financing options to allow clients to access capital and ICT expertise when procuring technology.

Source:http://vs.technologyevaluation.com/software/165-24192/Outsourcing–IT-Infrastructure/Business-Connexion-Outsourcing.html

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Govt Eyes ICT Meeting to Lure Investors in the Sector

May 17th, 2010

Rwanda targets to attract investors through the upcoming Information Communication Technology (ICT) continental meeting due to take place in Kigali from May 23 and June 4, 2010, in Kigali, a top official has said.

“It will also be an opportunity for Business Process Outsourcing (BPO),” Dr Ignace Gatare, the Minister in the President’s Office in charge of ICT.

The meeting will bring together the African Network Operators’ Group (AFNOG) and the African Network Information Centre (AfriNIC).

“Rwanda is a unique destination for ICT investment, not because we are advanced but because ICT is at the forefront of our economic development,” the Minister said.

This is the 11th AfNOG conference. It will provide a forum for the coordination and dissemination of technical information related to backbone/enterprise networking technologies and operational practices with emphasis on the relevance to current and future African backbone engineering practices, officials said.

Information from AfriNIC indicates that the AfriNIC-12 meeting will provide an excellent opportunity to take part in Internet policy discussions.

The two meetings will involve practical work to be conducted in Kigali Institute of Science and Technology (KIST) with four laboratories prepared for the event.

Gatare said that the meeting will boost Rwanda’s ICT sector through sharing experience with global ICT professional.

Rwanda Information Communication Technology Association (RICTA) is the lead organiser of the meeting in collaboration with Rwanda Development Board (RDB) and Rwanda Utility Regulatory Agency (RURA).

Geoffrey Kayonga, the CEO of RICTA said participants will be selected from Internet Service providers (ISPs), academic networks, government bodies and telecom companies.

Some of the ICT success stories to be showcased in the meeting include, the national data centre project, Kigali Wireless Broadband (WiBro) Network and the Kigali Metropolitan Network (KMN).

Source:http://satellite.tmcnet.com/news/2010/05/17/4791293.htm

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Towards the development of ICT in Nigeria

March 3rd, 2010

The very positive stride recorded in the global development of Information Communications Technology has made human existence easier than could have been imagined. The developed countries of Europe and America have taken advantage of the numerous benefits of ICT to appreciably enhance their developmental profile particularly in the areas of human capacity building, knowledge acquisition and the creation of innumerable opportunities for the individual to optimize his potentials.
The result is that day in day out new discoveries are unfolded which challenge the status quo. The developing and under developed world of which Nigeria is a prominent part, is not left out of this unfolding scenario. In their own little way, they are partakers of the positive revolution although not at the pace of the developed world.
The question which readily then comes to mind is- What should be done by those countries in the latter category to get the best out of the many benefits of the ICT revolution. In more specific and narrow terms, what should we be doing in Nigeria to aid the development of ICT and by implication increase the pool of benefits accruable to the country?
This write up owing to lack of space, will only highlight some critical steps that we should take in the short run.
First, there is need to develop the basic set of laws which are germane to grounding ICT. Apart from the Communications Act, 2003 (there is a proposed amendment on this before the legislature) there has not been any substantive law coming from the National Assembly in this area. One notes with pride however that there are quite a few bills being considered presently. A few examples will suffice-
The bill on the Legal recognition of Electronic Messages in Commercial Transactions; the bill on the Interception and Monitoring of Certain Communications; the bill on the Use, Security, Facilitation and Regulations of Electronic Communications and Transactions and to encourage Electronic Government Services etc; the bill to Facilitate Electronic Transactions in Nigeria, the Computer Security and Protection bill, the bill for the establishment of the Cybersecurity and Information Protection Agency etc. From the foregoing, the number of bills awaiting passage is encouraging even though some of them do overlap in terms of content among others, thus making it imperative for some harmonization to be undertaken.
The key point to note here is that we must put the first foot forward by creating the required legal regime. There will also be need to provide the needed legal education for stakeholders particularly ICT professionals, lawyers and Judges. In respect of the latter, it is important to do this because they may be called upon at some point to handle disputes emanating from this area.
Even though as a country, we have taken some giant strides in providing ICT education at various levels, there are still obvious gaps in the content, quality and relevance of the education in this area. Nigeria will need to continue to fine tune how it implements this aspect of the ICT rollout programme. Some coordination is required. This will be better provided at the Federal level. There is need for the creation of some standards against which deliveries in this respect are assessed.
There are also gaps even in the spread of ICT equipment. It should be possible for every child of school age to have access to a computer on a regular basis regardless of the poverty level of his parents. This challenge should form part of the universal basic education arrangement which is always in the news.
There is also the urgent need to create villages for the promotion of technology. It is the vogue in other climes. We should not be left out of this. There is need for us to organize the skills we have, identify who they are and where they are in terms of skills set.
For example, there is need to have sufficient information regarding what is going on in Computer Village, Ikeja in Lagos where apart from the sale of computer and electronic equipment, there are also programmers who write software. We need to have some information on their knowledge and general competence level. India today earns substantial amount of foreign currency from the sale of software. This is an area Nigeria needs to develop skilled people and organize them so that we can begin to write and sell programmes to other countries particularly in Africa.
IT Outsourcing particularly Offshoring, has become a veritable source of foreign exchange for some countries e.g. India, China and Japan. Nigeria can join the league of providers of Offshoring services. For us to succeed in this respect we would need to emplace an enduring privacy and data protection law in addition to ensuring the security of data.
The opportunities in this area are many and we should begin to take advantage of them. Apart from the legal framework deposed to in the foregoing, there is need to ensure that those who will be involved have the necessary skills to successfully provide the service.
To begin with, there should be effective and productive domestic IT Outsourcing. If a positive reputation is built around this, it may engender the requisite foreign confidence for the provision of Offshoring services. A lot of work is required in this area especially having regard to the current negative reputation of Nigeria as far as the electronic world is concerned.
On the whole, we still have a long way to go as a country but we must take the right steps and quickly too. The bills before the National Assembly require urgent attention. There were bills in this area in the 2003-2007 Assembly which did not see the light of day. It is hoped the current bills will not suffer the same fate when the life of the current legislature ends in 2011. Without the enabling legislations, not much can be achieved no matter how the various stakeholders try.

Source:http://www.vanguardngr.com/2010/03/02/towards-the-development-of-ict-in-nigeria/

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