Posts Tagged ‘ICT’

Look To ICT For Growth, Say Experts

September 2nd, 2014

Despite noted growth in the agriculture and tourism sectors, it appears that the future of jobs in Jamaica will be in sectors closely linked to information and communications technology (ICT). Running a close second in the job-creation line-up is the business processing outsourcing (BPO) sector, experts say.outsourcing25

Edison Galbraith, general manager of loan origination and portfolio management at the Development Bank of Jamaica (DBJ), told The Gleaner that the ICT and business processing outsourcing sectors are now of significant focus for the institution.

Speaking at a recent Gleaner Editors’ Forum, Galbraith said that these industries were expanding rapidly and that the DBJ was not averse to investing in these areas.

“As it relates to the ICT and BPO sectors, those are areas that the DBJ has started to look into, and over the last two years we’ve had approvals of over US$23 million to create about 500,000 square feet of space for the sectors and that is expected to generate up to 11,000 new jobs,” Galbraith said.

PIOJ expects upswing

Colin Bullock, director general of the Planning Institute of Jamaica (PIOJ), said at a recent press briefing, he expected to see an upswing in the fortunes of the ICT and other sectors going forward.

Anthony Hylton, minister of industry, investment and commerce, said work has already started to ensure that the BPO industry expands beyond Montego Bay, St James and Kingston, where it has largely been confined.

“The BPO sector is poised to generate, this year, in excess of 3,000 jobs. That sector is growing, the demand is strong, and our constraint now is how rapidly we can create space for it,” Hylton said, adding that one particular company has decided to invest in excess of US$15 million to create a BPO centre in Manchester by year end.

The main services offered in the BPO centres currently operating in Jamaica range from finance and accounting, receivables and debt collection, inbound customer service, telesales, and marketing and technical support.

Statistics from JAMPRO indicate that in 2013, there were some 30 BPO companies operating in the country, employing close to 14,000 persons. The Government’s plan is to double the size of the industry by 2016, with provision of 1.2 million square feet of BPO space.


ICT/BPO sector eyes rural areas

August 26th, 2014

RURAL Impact Outsourcing is being pushed in a bid to provide rural areas the opportunity to be actively involved in the information communication technology (ICT) and business process outsourcing (BPO) industry.outsourcing13

Lizabel G. Holganza, president of National ICT Confederation of the Philippines (NICP), told reporters they are looking for various measures to engage rural communities participate in the ICT sector, and one of these ways is through rural impact outsourcing, where some sectors of the community. such as the out-of-school youths or the women or those who did not finish proper schooling — can be taught simple but internet=driven ICT work like image tagging.

She said this can be an effective strategy for areas that are prone to conflicts.

“When people are engage in productive work, they will not think of conflicts,” Holganza said.

She said rural impact outsourcing has the capability to bring changes in the community through generation of jobs and economic growth.

She said through the jobs generated by the rural impact outsourcing, it will lead an individual to live a much productive life and giving them no reason tp move out of their community.

For Mindanao, they are planning to implement this strategy in the Autonomous Region in Muslim Mindanao (ARMM).

But she was quick to add that before implementing such strategy, there is still the need to look into the community’s readiness.

“Because, sometimes, even if they are the ones we help, if the mindset of the people in that area is not ready to receive that kind of help, it will not work,” Holganza said.

She added that there is still the problem when it comes to the perception of the ICT and BPO industry.

“In many instances, we still need to really drive [up] the appreciation of the ICT and BPO industry. Not all sectors of the society appreciate it as of now,” Holganza said.

She said rural impact outsourcing is now a growing trend among big multi-national companies that are committed to help those in the rural areas.


UISCs to be made outsourcing centres

August 25th, 2014

All the 4,516 Union Information Service Centres (UISCs) will be turned into outsourcing centres to create opportunities for rural people to earn foreign currency, ICT secretary Md Nazrul Islam Khan said today (Saturday).Outsourcing6

“Rural people, particularly youths, can get outsourcing training from the UISCs to earn handsome amount of money sitting at their homes and contribute to boosting national economy,” he told a workshop on “Prospects and challenges of UISCs” in the conference room of ICT Division here.

The workshop was held under the Empowering Rural Communities-Reaching the Unreached: Union Information and Service Centre(UISC) Project.

SAARC Development Fund is implementing the UISC project at a cost of Tk 9.43 crore at 200 UISCs in remote areas of the country.

Director of Enabling Environment of a2i programme of the Prime Minister’s office Md Abdul Mannan, field level officials and IT professionals, among others, attended the workshop with UISC project director Susanta Kumar Saha in the chair.

The ICT secretary said a male and a female entrepreneur are jointly running a UISC, which is now providing outsourcing training under ICT Ministry’s Learning and Earning Project. The training recipients will be freelancers and then they will be given entrepreneurship training, he added.

He said the government would create one lakh freelancers across the country by this year through the ongoing Learning and Earning Programme aiming to provide employment opportunities for young people.

“We have already created 20,000 freelancers and the programme is going to create another 80,000 freelancers by this year,” he added.

The government is establishing hi-tech IT parks at all divisional levels to expand ICT across the country, Nazrul Islam Khan said adding, “We have a plan to set up hi-tech parks at district levels to reach benefit of ICT to rural people.

“We are working to create skilled workforce with IT knowledge to ensure better access to job markets at national and international levels, which will ultimately foster economic progress in the country,” he added.

The government is implementing “Learning and Earning Training Programme” to create opportunities for earning foreign currency through online outsourcing, Khan said, adding freelancing is an extremely prospective sector worldwide and now it is getting popularity in the country.


3rd Campus IT Festival kicks off at DU Sept 14

August 19th, 2014

Outsourcing44A two-day national Campus IT Festival-2014 for the third times will begin on September 14 at Teachers and Students Centre (TSC) of Dhaka University aiming to build ICT based campus through creating technology friendly environment for students.

“This is a mega campus based technology festival… I hope the festival will encourage and inspire the students to learn more on ICT,” State Minister for ICT division Zunaid Ahmed Palak told a Meet the Press in the TSC auditorium of the university.

Dhaka University IT Society (DUITS) and ICT division are jointly going to organize the national campus Festival-2014.

Director of Institute of Information Technology (IIT) of Dhaka University Kazi Muhaimen-As-Sakib and founding president of DUITS Abdullah Al Imran, among others, addressed the programme.

The present government is relentlessly working to build a “Digital Bangladesh”, Palak said adding youths are the main forces to build a technologically and economically advanced country.

“We are firmly committed to provide IT knowledge among the students aiming at making them competent workforces for building a better Bangladesh,” he added.

Imran said nearly 1,500 students of different universities, colleges and schools will participate in the IT festival. The participant students will present their IT innovations at the festival.

The organisers of the festival said two seminars, a workshop, a discussion will be held in the festival.

Outsourcing and entrepreneurs conference and Business idea competition will also be held in the two-day festival, they added.


Mixed feelings over threat on ICT sector investments

August 11th, 2014

STAKEHOLDERS in the Nigerian Information and Communications Technology (ICT) sector have expressed mixed feelings over the threat of Ebola virus to the country’s investment profile in the sector.

Speaking to The Guardian, the Chairman of Mobile Software Solution, Chris Uwaje, informed that the scourge was already taking toll on some investment drives.

According to him, a group of World Bank officials, who were coming in for Business Outsourcing Process (BPO) initiative cancelled the trip on the advice of their grant because of the scourge.

While regretting the danger of the scourge to the economy as a whole, Uwaje, the former President of the Institute of Software Practitioners of Nigeria (ISPON), also disclosed that some high networth investors billed to come in from Austria had to reschedule their appointment.

The expert, whose firm has created an App called, “Ebola Nationwide Mobile Report Centre,” said it was imperative to deploy IT expertise and skills to engage and curtail the spread, adding that he has deployed a team to create Ebola Database Engine, an App to capture Ebola report online nationwide.

“It has now been developed and accessible free of charge at this link:,” he stressed, noting ICT can help curtail the spread, as information is critical now.

Describing the situation as unfortunate, Chairman of the Association of Licensed Telecommunications Operators of Nigeria (ALTON), Gbenga Adebayo, said that members were already providing support for all stakeholders, including government and the public.

Adebayo said that members were sending mass SMS, among others, to the populace through the mobile phone on how to prevent and report any discovered case, even as a member “is providing a helpline, 080EBOLAHELP, to the Federal Government.

On the downside of the scourge on the telecommunications sector, Adebayo said there would be restriction on trade, just like in other sectors, because people who want to visit for trade purposes will think twice.

Meanwhile, the Minister of Communications Technology, Dr. Omobola Johnson, has refuted a claim that mobile phone use causes cancer, as been circulated in some sections of the media. According to her, there are no proven health hazards resulting from the use of mobile phones or proximity to telecommunications installations that could pose a risk to human health for now.


UAE eyed for India’s exports of electronic goods, IT services

August 6th, 2014

The UAE ranked top in the Middle East for India’s exports of electronic goods and IT services for the fiscal year 2013-14, the latest data has revealed.

The region attracted $3.81 billion exports, compared to $3.48 billion in the fiscal year 2012-13, showing more than nine per cent year-on-year growth.

“The Middle East is one of the fastest growing ICT markets in the world. High growth prevails across all segments, and the market is driven by economic diversification and various e-government initiatives in sectors like finance, communications and manufacturing,” Kamal Vachani, honourary regional director of Electronics and Computer Software Export Promotion Council (ESC) for the UAE and Middle East, told Khaleej Times. Electronics goods exports to the regional countries jumped by 6.66 per cent to $1.74 billion during 2013-14, compared to $1.63 billion million in the year 2012-13. Amongst the regional countries, UAE is the top destination for India’s electronics export followed by Saudi Arabia and Turkey, Vachani informed.

India’s exports of software and related services to Middle East also registered a double-digit growth of 11.74 per cent in 2013-14. It increased from $1.85 billion in 2012-13 to $2.07 billion in 2013-14. Responding a question, Vachani said that specific country data is not available at the moment, but the UAE is on top for sure. India’s total export of electronics hardware during 2013-14 is estimated to be $7.66 billion.

He said that the region continues to enjoy solid growth rates despite global slowdown. A number of Indian companies, therefore, find Dubai an ideal location for enhancing their businesses, he added. To further strengthen the IT relations between India and the Middle East, the ESC is inviting a large delegation from Middle East to visit India for INDIA IT SHOW 2015, the largest IT global networking event in India. It is scheduled on February 12-13, 2015 in New Delhi.

Around 500 software & services buyers from more than 75 countries will be present at this business-to-business (B2B) partnering forum from the US, the UK, Europe, Middle East, Japan, China, Korea, Latin America, Africa, CIS, ASEAN region etc. “The show is meant to facilitate joint ventures, collaboration and strategic alliances for outsourcing with overseas buyers,” informed Vachani. The event will provide participants an opportunity to broaden their vision and take business to growth trajectory.

Gitex Technology Week

This year, 40 Indian ICT companies are participating at the show under India Pavilion. The IT event is scheduled to he held in Dubai from October 12-16, 2014.

India pavilion will highlight innovative ICT products & services including computer software, power supply equipment like invertors, UPS, telecom cables, a range of telecom products and computer hardware products, according to Kamal Vachani.

Gitex is continuing to emerge the largest and the most impressive ICT event of its kind in the Middle East, he said, adding: “Naturally, India has a great stake in the booming Middle East, Africa, Asia and European markets for which Dubai is the gateway. Thus the event provides the participating Indian ICT companies opportunities for scouting the expanding Middle East market.”

ESC has been participating at the Gitex consistently for several years and the participating Indian companies under ESC’s banner have reported high degree of satisfaction. The participating Indian companies have reported to bag significant businesses, forged joint ventures, marketing tie-ups, etc. with the buyers visiting the exhibition.

“ESC has been facilitating Indian participation on a regular basis at Gitex to take advantage of the booming IT market in the Gulf and leveraging that association for getting businesses for Indian IT companies from multitude of large global corporations, which are executing projects in the region,” Vachani concluded.


Malaysia yet to fully tap outsourcing sector potentials

July 30th, 2014

Malaysia’s outsourcing industry achieved a higher overall revenue of RM1.59 billion last year as compared to RM1.25 billion in 2012 from overseas outsourcing opportunities and projects.

World Business Meeting with Growth Concept
This achievement is significant, said Outsourcing Malaysia (OM), an initiative of national ICT industry association PIKOM, as the outsourcing industry is one of the Entry Point Projects (EPP) under the Business Services NKEA of the Economic Transformation Programme (ETP) which focuses on areas of business such as business process outsourcing), IT process outsourcing and knowledge process outsourcing.
OM chairman David Wong said: “This 27% increase in just one year to RM1.59 billion in total revenue is pretty significant for Malaysia’s outsourcing industry, which is still relatively small compared to those of other regional countries.”

Wong attributes a driver to this positive earnings growth to the Malaysian government’s various initiatives via the ETP and industry-wide efforts.
However he noted: “There’s still a lot of room for improvement as out of this RM1.59 billion in overseas revenue, only 25% is generated by local outsourcing players while the rest is by their foreign shared services players based in Malaysia.”

Wong said there are still many local outsourcing players which only focus on business from the local market only, rather than their global counterparts (established and operating in Malaysia) who are more keen to attract and secure foreign outsourcing business.

“This is where OM is able to come in to assist small medium businesses (SME)-like local outsourcing companies in assisting them to move up the value chain to improve their global attractiveness and their overseas income from in-bound outsourcing projects.”

Among OM’s initatives are missions to help the SMEs connect with overseas firms looking to outsource their non-core business in fields such as analytics, healthcare and robotics.

In the AT Kearney’s 2011 Global Services Location Index, Malaysia was ranked third after India and China in terms of attractiveness for shared services and outsourcing; with Asian countries dominating the top 10 positions on the index.

“The domestic market in Malaysia is getting smaller by the day and unless we look outwards for business, the industry’s growth will remain stagnant or decrease as neighbouring countries have started picking up the pace,” said Wong.

He noted that the largest Malaysian outsourcing company employs only 5,000 staff at the most, as compared with some of the larger outsourcing companies in China and Indian that are made up of over 100,000 employees.

“Due to Malaysia’s population size, it is impossible for Malaysia to compete in terms of volume-driven type of outsourcing projects that naturally require very large scale call centre capacities.

“Malaysian players therefore need to start specialising their business service offerings and differentiate themselves from their Asian counterparts.

“They can look into sectors such as Islamic banking, healthcare, logistics, financial services where the world is constantly looking to outsource to players who can properly service these niche markets with higher sets of skills and expertise.”


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