Posts Tagged ‘ICT’

Bulgaria’s IT Market Continues to Grow

July 11th, 2014

The IT market in Bulgaria continues to grow, shows a survey of Computerworld magazine on the Top 100 ICT companies in the country. Outsourcing12

In 2013 the turnover of the largest companies in the sector surpassed BGN 1.57 B and grew by 21%, compared to 2012.

One third of the market is for distribution of hardware, software and communications products. The second spot is for the outsourcing services with 17.2%. Third is the system integration sector with 17.2% of the IT market in Bulgaria.

The segment of export of IT products and solutions posted a record growth of 36%, shows the Computerworld survey. It is one of the main driving forces of the sector in the country and accounts for one third of its total revenues.

As a whole, however, the IT sector, together with telecoms, accounts for only about 5% of Bulgaria’s GDP, with a revenue of BGN 3.955 B.

Compared to the IT sector, in 2013 the telecom services sector posted a 10% drop, year-on-year – mostly because of shrinking consumption of such services and the regulatory pressure for lower prices.

Leader in the Top 100 list is the outsourcing center of Hewlett-Packard – Global Delivery Center with income of BGN 233.1 M. It is followed by the distributors of hardware equipment Most Computers with income of BGN 152.2 M and Polycomp with BGN 128.3 M, the Bulgarian producer of cash registers, electronic scales, digital maps and POS terminals Datecs with BGN 106.2 M and another distributor – Solytron with BGN 104 M.

The top 10 is completed by the software and hardware distribution company Asbis, the system integrator Stemo, the supplier of telecommunications equipment Telelink and the Bulgarian branches of the developers SAP and VMWare.

In the Computerworld Top 100 2013 survey took part 106 IT companies and 12 telecommunications companies.


UXC Connect: Outsourcing versus offshoring…

July 9th, 2014

Many businesses look to outsource their ICT infrastructure without a clear understanding of the potential benefits, which makes it difficult to accurately measure return on investment.Outsourcing7

Outsourcing ICT is unlikely to reduce the actual costs of ICT operations as opposed to offshoring.

Outsourcing should be undertaken to improve the way businesses operate, while offshoring is often about transferring activities overseas to take advantage of lower wages.

“Offshoring can potentially reduce the costs of managing ICT infrastructure,” says Ian Poole, CEO, UXC Connect, a business unit of UXC Limited, Australia’s largest locally owned IT services and solutions company.

“However, it is not an option available to all government enterprises, and is unpalatable or unacceptable for many Australian non-government businesses.

“While lower wages overseas mean that sending standard operational business processes offshore can reduce the cost of providing them, it can be unsuitable for ICT outsourcing.”

Four reasons to consider outsourcing over offshoring:

1. Data sovereignty:

Australia has recently followed the European Union in expanding its privacy legislation to increase security over personal data. Typical offshoring destinations lack similar protection over data.

In fact, some countries claim sovereignty over any data held within their jurisdictions, and no ‘back-to-back’ contracts or security audits of overseas data centres and related processes can overcome that.

2. Appropriate skills:

While standard business process and application development capabilities are available overseas, the skills involved in managing ICT infrastructure are less easily sourced.

Research into consumer acceptance of offshore contact centres has demonstrated significant preferences for support delivered from in-country, so offshoring is likely to reduce user satisfaction levels.

3. Distance:

If most of a business’ ICT infrastructure is kept in Australia, offshoring its support can reduce service levels to users.

In addition, Australia has secure and resilient power and communications networks, plus the option of placing core servers and storage within a wide choice of world-class Australian commercial data centres when commercial sense dictates.

4. Brand reputation:

Just as it is unacceptable for Australian governments at every level to offshore their operations, commercial organisations also risk damaging their brand with Australian consumers and business customers if they pursue an agenda of offshoring.


Inter-American Development Bank to Fund BPO Incubator in Jamaica

July 8th, 2014

The Inter-American Development Bank (IDB) has agreed to grant Jamaica US $500,000 to help the Caribbean nation launch a BPO incubator. “This will kick-start a new wave of BPOs in Jamaica,” said Yoni Epstein, President of Business Process Industry Association of Jamaica.Outsourcing5

The incubator, to be set up in Montego Bay Free Zone, will support both domestic and foreign firms in launching BPO operations in the Caribbean country, whose ICT/BPO industry is worth about US$260 million and accounts for 6% of the Caribbean and Latin American outsourcing market.

The incubator, according to Epstein, will not only give birth to a string of young BPO firms but will also help the country secure more outsourcing contracts, sparking innovation in the technology sector.

With 34 BPO firms, Jamaica’s outsourcing industry has generated more than 14,000 jobs over the past five years, and analysts predict that it will have doubled in size by 2016.

“We have to … focus on maintaining standards in training (and) certification; and we also have to watch the trends in terms of how technology evolves so that we remain at the cutting edge, as a country,” stated Julian Robinson, Jamaica’s Deputy Minister of Commerce and Investment.

“Not only is the incubator needed, I think it will also spur further development,” said Anthony Hylton, the Minister of Industry, Investment and Commerce. IDB officials, in the meanwhile, have suggested that Jamaica focus on increasing the “viability and competitiveness” of its outsourcing industry.

The Jamaican government recently revealed that its free economic zone in Montego Bay generated US$121 million in foreign exchange earnings in the past fiscal year. Home to several top global BPO firms such as Xerox and Teleperformance, the Free Zone also reported more than 20% growth in employment.


Capita is preferred bidder for £14m Wycombe council IT contract

July 8th, 2014

Capita has been selected as the preferred bidder for a £14 million IT outsourcing contract with Wycombe District Council.Outsourcing4

The deal includes IT support and maintenance, plus consulting and software development. It also covers face-to-face, telephone and online customer services.

The new contract is set to commence in February 2015. The tender decision is still subject to approval through the council’s committee process.

The tender notice last July said the work covered support and maintenance services for the council’s ICT and communications systems, along with customer contact services in connection with benefits, council tax, business rates, environmental health, housing, licensing and planning services.

Earlier this year, Capita was appointed by Wycombe to carry out a comprehensive review of the council’s discounted council tax regime, covering those getting a 25 per cent discount on single occupancy. Capita is working with Equifax, the credit reference agency, using data-matching technology to identify if people are claiming discounts they are not entitled to.

The latest contract is estimated to be worth £14 million over a five-year period. The deal comes as analyst TechMarketView says Capita has overtaken HP to become the largest – by revenue – UK software and IT services provider.


South Korean enterprise ICT landscape is set to change in 2014

July 2nd, 2014

The survey investigates how South Korean enterprises currently allocate their ICT budgets across the core areas of enterprise ICT expenditure: Outsourcing48hardware, software, IT services, communications, and consulting

ICT investment trends in South Korea – Enterprise ICT spending patterns through to the end of 2015 is a new market research publication announced by Reportstack. This report presents the findings from a survey of 118 South Korean enterprises regarding their Information and Communications Technology (ICT) investment trends. Key Findings

- According to the survey, a considerable proportion (X %) of respondents are planning to increase their ICT budget in 2014, representing a whopping X% increase compared to 2013.

- In 2013, enterprises allocated the highest proportion (X %) of their average ICT budget to hardware, primarily driven by growing demand for communication equipment and client computing devices.

- Korean enterprises allocated the highest proportion of their software budgets to application lifecycle management (ALM) (X %), followed by information management (X %) and enterprise applications (X %).

This report presents the findings from a survey of 118 South Korean enterprises regarding their Information and Communications Technology (ICT) investment trends. The survey investigates how South Korean enterprises currently allocate their ICT budgets across the core areas of enterprise ICT expenditure: hardware, software, IT services, communications, and consulting.

The report illustrates the core technologies enterprises are investing in, including security, content management, business intelligence, and cloud computing. The survey also highlights the approach adopted by enterprises in South Korea to purchase technology. Through survey, the report aims to provide better insight to ICT vendors and services providers when pitching their solutions to enterprises in South Korea.

In particular, it provides an in-depth analysis of the following:

- Understand how ICT budgets are set to change in 2014 in terms of their overall size.
- Appreciate how IT budgets are allocated across the core elements of IT spend, including hardware, software, services, communications, and consulting.
- Learn how IT South Korean Won (KRW) is being spent in areas such as the data centre, applications, IT management and the network.
- Gain an understanding regarding which ICT functions South Korean enterprises are interested in outsourcing.
- Identify South Korean enterprises’ investment priorities based on their budget allocations across core technology categories such as security, content management,
business intelligence, and cloud computing.

- Learn about the drivers that are influencing South Korean enterprises’ investments in each technology category.
- Establish how South Korean enterprises’ IT budgets are currently allocated across various segments within a technology category.
- Gain insight into how South Korean enterprises plan to change their ICT budget allocations across various segments within a technology category.
- Understand the vendor mindshare for various core and advanced technology categories.
- Provides insight into South Korean enterprises’ preferred buying approaches.
- Comprehend the business and IT objectives that South Korean enterprises are looking to achieve through their IT investment strategies.
- Understand the factors that are influencing South Korean enterprises’ decision to select an ICT provider.

Reasons To Buy
- This report will help readers to understand how South Korean enterprise ICT landscape is set to change in 2014.

- Gain a view as to how ICT South Korean Won (KRW) is being allocated in your target audience.

- The report covers a detailed breakdown of the opportunities within each of the core areas of ICT spend (hardware, software, IT services, telecommunications and consulting.)

- The report will help users to gain a view of the current strategic objectives of South Korean enterprises.

- The report will provide a detailed breakdown of the opportunities within selected technology categories (security, content management, business intelligence, and cloud computing).

- Understand the factors that are influencing South Korean enterprises’ decision to select an ICT provider.

- Gain a view as to the business and IT objectives South Korean enterprises are looking to achieve through their ICT investment strategies.

Companies Mentioned

Amazon web services, ATandT, BT, Check Point, Cisco, Deutsche Telekom/T-Systems, EMC, Google, HP, IBM, Information Builders, McAfee, Microsoft, Microstrategy, Open source, Open Text, Oracle, Orange, RSA (EMC),, SAP, SAS, Symantec, Tibco, Verizon


IT earnings up 48 per cent

June 30th, 2014

Viet Nam’s Information Technology (IT) sector earned US$37 billion in revenues in 2013, up 48 per cent year on year, the Ministry of Information and Communications (MIC) has estimated.Outsourcing20

He said most hardware revenues had come from the FDI (Foreign Direct Investment) sector driven by players like Samsung, LG, Intel. Korean tech giant Samsung earned $23.9 billion from exports in 2013.

“FDI technology firms are now dominating local firms in IT production and the story of “made in Viet Nam” products is not as successful as we expected,” said Duong at an industry seminar in Ha Noi on Wednesday.

However, according to Duong, Viet Nam’s IT sector saw strong growth during recent years despite challenges posed by the economic downturn. The sector earned $25.5 billion in 2012, up 86.3 per cent over 2011, after recording a mere $7.6 billion in 2010.

According to the Ministry of Information and Communications, Viet Nam remained among the top 30 leading countries in the world and in the top 10 in the Asia-Pacific for offshore services.

Meanwhile, the International Telecommunications Union (ITU) reported the country’s ICT Development Index in 2013 had risen five places from 86th to 81st, ranking 4th in Southeast Asia and 12th among 27 countries in the Asia Pacific region.

Even last year, the Tholons Inc Consultancy continued to place HCM City and Ha Noi among the top 100 outsourcing destinations in the world.

HCM City was ranked 16th while Ha Noi was ranked 23rd for software outsourcing, according to the New York based advisory firm.


Dutch push for Lanka’s hi-tech exports

June 24th, 2014

Sri Lanka is leveraging ICT exports to achieve its $20 B goal of 2020. And a new support initiative by the Netherlands is set to elevate Lankan software exporters to latest tech developments. “The government is highly focused on ICT sector as a forex earner and export driver. We cannot ignore ICT if we are to achieve any progress” said Bandual Egodage (Chairman/CEO of EDB) on 19 June in Colombo. Outsourcing15

From far right: M.K.S.K Maldeniya (EDB’s ICT Sector Director), Joost vander Kooij and Onno Roukens (the CBI professional consultants from Netherlands) nod in agreement with Bandula Egodage (Chairman/CEO of EDB) as he addresses interactive session “Website Enhancement and Online Marketing ITO/BPO” on 19 June organised by the EDB for Sri Lankan software manufacturing and export firms.

Chairman Egodage was addressing the two day-hands on interactive session “Website Enhancement and Online Marketing ITO/BPO” organised by the EDB for Sri Lankan software manufacturing and export firms. The first ever such hands-on initiative moved by EDB was facilitated by Netherlands’ CBI (Centre for the Promotion of Imports from developing countries)-an agency of the Ministry of Foreign Affairs of the Netherlands. Joost vander Kooij and Onno Roukens, the two CBI professional consultants who specially arrived from the Netherlands to train the companies in the session helped the more than 25 Lankan participants of the session on a one-to-one basis. Among the ICT giants taking part were John Keells Computer Services, hSenid Business Solutions, 99X Technologies, Cyber Concepts, SewEasy, E-Nowave, InfoMate, Calcey Technologies, Pyxle, Allion Technologies, Dinota Information Technologies, Sanje, i-Context Content Convergence, Four Corners, Akio Information Technologies, Data Management Systems, Lanka Communication Services, E Marketing Eye, and Perfect Business Solution Services.

•    EDB enlists int’l trainer CBI to enhance ICT exports quality
•    ‘Govt. highly focused on ICT to hit $20 Bn target’-EDB’s Egodage
•    ICT exports up by 6.4% to $ 719 Mn
•    Top Lankan SW exporters in pioneering initiative
“We earned $ 719 Mn from this sector in 2013. The government is highly focused on ICT sector as a forex earner and driver of exports” said Chairman Egodage and added: “Even Mahinda Chinthana stresses the importance of ICT for our way forward in exports, specially as we work towards $ 20 Bn exports goal by 2020. We cannot ignore ICT if we are to achieve any progress. Communication as well as ICT/BPO sectors are cross cutting and are always evolving. In Sri Lanka, we have all plus points to develop ICT sector –most importantly, brilliant brains and pools of knowledge. Today’s initiative by EDB involving no less than international support is part of our strategy to maintain software sector in par with international standards.”

According EDB, Sri Lanka recorded $ 719 Mn of communication and computer exports in 2013 -a growth of 6.8% over its 2012 exports of same. The share of Communication and Computer exports was 6.4% of 2013’s total exports which stood at $ 11.1 Bn.

“CBI is currently working in 20 emerging markets helping them in many areas-including IT outsourcing and market intelligence” said CBI’s Onno Roukens, and added: “Some non-IT sectors helped by CBI are agro sector such as cut flowers and foliage to natural ingredients for pharmaceuticals, consumer products such as apparel, domestic furniture and household utensils, industrial products such as automotive parts, electronic components and medical devices. IT support is part of our services such as IT outsourcing, BPO and tourism.”

“Instead of providing financial support to other countries, CBI provides training instead” said CBI facilitator Joost vander Kooij, and added: “We have understood that Sri Lanka software professionals to be well skilled in what they do. Our training and info on the dynamics of global marketplace will help them considerably.”


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