Posts Tagged ‘ICT’

Million Dollar ICT Investment

December 9th, 2011

A major investment in the information and communications technology (ICT) sector has been secured by Jamaica, which will result in the employment of nearly 1,000 persons when fully operational in 2012.

Minister of Industry, Investment and Commerce, Dr. Christopher Tufton, made the announcement at a press briefing at JAMPRO, New Kingston on Tuesday (December 7).

The multi-million dollar investment will create the first Jamaican Contact Center, owned by Convergys Corporation, one of the largest agent-assisted customer service companies in the world, which will be located in Montego Bay, St James.

Welcoming the investment, the Minister observed that the Government of Jamaica has identified the ICT sector and, in particular, Business Process Outsourcing (BPO), as a strategic catalytic element in its development plan.

“The opportunities for job creation from this sector, as well as for the raising of the international profile of Jamaica, particularly within the context of the recovering global economy, are significant,” Dr. Tufton said.

He added that the Government intends to continue facilitating the growth of the nearly 30 players in the local BPO sector, which currently employs some 11,000 workers.

The Minister praised JAMPRO for making the investment a reality, in partnership with a number of other agencies of the Ministry, as well as the HEART Trust/NTA.

Convergys Corporation is based in Cincinnati, Ohio. It operates in North America, Europe, the Middle East, Africa, Latin America, Asia Pacific, and now the Caribbean. Jamaica is Convergys’s first data contact centre in the Caribbean.

Convergys is a member of Standard and Poor’s (S&P) 500 and Forbes’ Platinum 400, and is the acclaimed global leader in integrated billing, employee care and customer care services provided through outsourcing or licensing. The Company serves more than half of the Fortune 50 global companies as clients, and handles billions of customer interactions per year, processing over one trillion wireless transactions per year for top companies in telecommunications, Internet, cable and broadband services, technology and financial services.

Convergys operates nearly 70 customer contact, service and data centres, with approximately 70,000 employees, worldwide. The Minister described the deal as a “quality investment” for Jamaica.

“We are confident that it will offer Jamaicans new employment and career opportunities in an industry with a bright future in Jamaica,” he observed.

Convergys cited Jamaica as an ideal location for BPO providers supporting clients in the United States, Europe, and other neighboring Caribbean countries, because of the similar time zones. The time zone varies from zero to three hours for North America and from five to six hours for Europe.

“They also remarked about Montego Bay’s status as a top tourist destination, and the strong customer service orientation of the available talent in the second city and western Jamaica,” he stated.

He said that in addition, Convergys has expressed confidence in Jamaica’s “large educated English-speaking workforce of high school and college graduates, cultural and physical proximity to the United States and Europe, and the Government’s commitment to ongoing investments in its educational, communications, transportation, and facilities infrastructure.”

Government policy provides for targeted incentives to support strategic development sectors, such as the ICT Outsourcing Industry. Minister Tufton explained that, “In addition, the Government offers first rate investment facilitation services, through JAMPRO working with a number of agencies across Government, to make the process of establishment and operations uncomplicated and convenient.”

He commended JAMPRO and the HEART Trust/NTA, who “in the specific case of this investment, collaborated to provide the necessary support to Convergys in order to secure the investment.”

Source:http://www.jis.gov.jm/news/leads-107/29425

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ICT Davao launches scholarship program

December 8th, 2011

ORE than 2,000 scholarship vouchers are being given away to young Dabawenyos after the Technical Education and Skills Development Authority (Tesda) granted a stimulus package to the Information Technology-Business Process Outsourcing (IT-BPO).

Of the P400 million allocated, P89 million is allotted for the countryside, with some P31 million of the budget going to Mindanao.

The package will be allocated through Tesda’s Industry-Based Training for Work Scholarship Program (I-TWSP) focusing on four career lines, namely contact/call center training, software development, animation and medical transcription.

Information and Communication Technology (ICT) Davao president Lizabel “Wit” Holganza launched the scholarship program during the regular Club 888 media forum at the Marco Polo Hotel Wednesday.

“We welcome the government’s initiative in pushing ICT Industry forward. This industry is volatile as we are competing with so many cities in the world and we appreciate this help,” lawyer Sam Matunog of the Davao Software Industry Inc. said.

He said training software developers is costly and with the I-TWSP, the government will be preserving the city’s Business Process Outsourcing (BPO) pool of talents.

“The I-TWSP is timely given to us and we are privilege to be given the voucher, though we are ranked number one in voice (interact with customers through voice) other countries are also keeping up, this will be an investment for the BPO industry to focus on training and development,” said Belinda Laya-Torres, president of JoBS Academy.

Scholarship vouchers for the IT-BPO Industry under the I-TWSP should have at least these minimum requirements for contact centers: proficient in English, computer literacy or are familiar with at least one or two software programs.

“Everyone is welcome to apply for the scholarship those who are high school graduates, college graduates, overseas Filipino workers who have decided to stay and work here as long as they have the skills and they have passed the minimum requirements can qualify,” Holganza said.

She added that Tesda regulation require that 70 percent of those to be trained must be hired.

ICT Davao have partnered with MTC Academy, a Tesda-accredited medical transcriptionist school with 180 openings for scholarship and Philippine College of Technology with 200 slots. The JoBS Academy will cater to the software developers of Davao.

“We will not be feeling the impact of these trainings now, but later in 2012 the biggest impact will be felt as we are investing in Knowledge Process Outsourcing,” Matunog said.

Source:http://www.sunstar.com.ph/davao/business/2011/12/07/ict-davao-launches-scholarship-program-194558

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Luton Borough Council Agrees 10-year ICT Outsourcing Partnership with Civica

November 17th, 2011

Luton Borough Council is to outsource its ICT services through a partnership agreement set up with the Luton Learning and Community Partnership (LLCP) through which, Civica, a market leader in specialist IT systems and business process services, will provide ongoing support to the Council. The 10-year agreement, worth more than £34 million to the company, is part of a broader programme to deliver cost savings in total of £12.6 million.

Effective from 14 November 2011 ‘Project Genesis’ will see LLCP, for which Civica is an IT partner, deliver all core ICT operations for the council in order to achieve savings and enhance services including ICT-based innovation to change access to and use of local services. The partners will also set up a new programme management office to support and focus Luton’s transformation initiatives in order to secure further savings.

Councillor Robin Harris, Deputy Leader Luton Borough Council, said, “This programme will enable us to improve front line services without additional cost. The transfer of Luton’s ICT service to the partnership provides a strong basis for creating IT-based savings and at the same time seeking improved service delivery to meet local residents’ current and future needs.

“We’re particularly excited that the partnership’s service centre model will concentrate work in the town to help support the local economy and jobs.”

Source:http://www.sourcingfocus.com/site/newsitem/4479/

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ICT/BPO sector needs more workers

November 2nd, 2011

Of the 3,008 job vacancies inside this freeport, jobs related to Information Communication Technology/Business Process Outsourcing (ICT/BPO) have been ranked number one among sectors needing to fill up vacancies during the last quarter of this year.

In a report sent by the Customer Services Department (CSD) to Clark Development Corporation (CDC) CEO-President Felipe Antonio B. Remollo, of the number of vacancies submitted to CSD, some 2,222 workers, or 75 percent of the total number of job vacancies, are needed by the ICT/BPO firms in Clark .

According to the report by CSD Manager Rodem Perez to Remollo, ICT/BPO related services include web designers and developers, programmers, technical support operators, Linux and Windows Systems administrators, English online teachers, and call center agents.

The CSD report said both Cyber City Teleservices, Inc. and Sutherland Global Services each has vacancies of 500, Nozomi Fortune Services has openings for 400 jobs while Ivonline Contents Center, Inc, is in need of 200 new workers. Others with significant job openings are Advanpoint (90), Clark On Line It Hub (50), Mepcon Phils., Inc (170), Services Resources, Inc (55), GFL System Clark Inc. (105), and Global Standard English Learning Center (75), among others.

Far second is the industrial (electronic) or the semiconductor sector which is in need of 340 workers, or 10.2 percent of the total job vacancies, to be filled up before the end of the year.

Among the firms needing to fill up vacancies is Texas Instruments Clark, which is in need of 300 personnel before end of the year. Nanox Phils., Inc., Phoenix Semiconductor Phils. Corporation, Poongsan Microtec Phils., Corporation, and SMK Electronics (Phils.) Corporation also have several openings for this year.

Moreover, there is a noticeable shift in locators’ preferences for applicants who have college credits at the very least. CSD’s latest report reflects a preference for college level applicants (53 percent or almost 1,600), and college graduates (20 percent or more than 600). In the previous months, job vacancies for high school graduates accounted for more than 50 percent of total workforce requirements for the Clark Freeport.

Perez explained that the shift in locators’ preferences can be attributed to CSD’s continuous advertisement of job vacancies, and broadcast media such as the “Jobs Fair on the Air” at GVFM 99.1, and the twice-annual Jobs Fair that his department coordinates with all stakeholders.

These efforts have allowed labor-intensive sectors to almost fill up their vacancies and they are now in the process of filling up positions for supervisory and managerial positions, the report said.

Source:http://www.mb.com.ph/articles/339840/ictbpo-sector-needs-more-workers

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FG partners ICT developers in vision 20: 2020 –Minister

October 31st, 2011

The Minister of National Planning Commission, Dr. Shamsuddeen Usman, has stated Federal Government willingness to partner with Information and Communication Technology, ICT, developers in the attainment of the nation’s economic development agenda, vision 20:2020.

Dr. Usman, who made this during a State Banquet hosted by the Cross River State Government in honour of delegates to the annual Conference of Institute of Software Practitioners of Nigeria, (ISPON) in Calabar, maintained that the fabric of the nation’s economic growth is largely deposited among software developers, adding that the earlier the people recognize and key into the generational shift from oil to knowledge based economy, the better the chance of realizing the economic transformation initiative of the country.

While acknowledging the critical role of software development in employment generation the world over, the Minister pointed out that ICT experts in Nigeria are very talented and can turn around the economic fortune of the country if provided an opportunity to fully harness their potentials. He stressed the need for stronger Synergy between the Institute of Software practitioners of Nigeria and his office and averred that ICT has a pride of place in the transformation agenda that is currently driven by President Goodluck Jonathan.

He said that it was in realization of the critical role of ICT in the nation building that the present administration created a dedicated ministry of Communication Technology so as to enable it tap the enormous ICT potentials that abound in the country for the overall benefit of the people and the nation at large, adding that with the collaboration of the relevant stakeholders, they will actualize the administration’s dream for economic emancipation.
He lauded the State Government for its capacity to host serve and hospitable nature of the state that has made it a destination of pride and urged them to sustain the tempo.

Cross River State Governor, Senator Liyel Imoke opined that software is a key component in the development of the nation, adding that he was particularly delighted to see young men and women’s participating in the software development competition which he noted is capable transforming their lives for better.
He called for closer collaboration between the software developers and the nation’s planners, adding that one is dependent of the other for economic growth as software and economic development goes hand in hand in any developing society.

In his earlier in his remarks, Governor Liyel Imoke said that as the state strives to actualize its vision of becoming a service oriented state, it was imperative to embrace the development of software that will make service delivery more effective and efficient, adding that only knowledge based economy will bring about the desire development the nation needs.

Source:http://www.sunnewsonline.com/webpages/news/businessnews/2011/oct/31/bussines-31-10-2011-003.html

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Technology-Tanzania: India to invest in ICT

October 14th, 2011

Information and Communication Technology – Indian businessmen and women have been asked to seize the abundant opportunities in Tanzania by investing in key areas such as Information and Communication Technology (ICT) development. The challenge was thrown here by the Minister for Communications, Science and Technology, Prof Makame Mbarawa, during the plenary session of the India-Africa Business Partnership summit which opened here on Thursday.

He said the government wants investors particularly in developing local multi-media content software that would address issues that are relevant to the national development.

“Instead of relying on software that has been designed for the entire world, we need investors who would develop a customized IT content for our country,” he said.

He told the two-day forum that has brought together ministers from different African countries, businessmen and women, diplomats and representatives from multinational companies mainly based in India that Tanzania’s fiscal and political stability offer a credible offer for investments.

“With its strategic geographical position, Tanzania places itself as the most ideal place in the entire East and Central African region where investors not only from India but world over could come and explore various untapped business opportunities,” he said.

He mentioned other areas which are yet to be tapped fully as IT parks and small ICT villages where the youth could assemble and design software that is ideal for the local markets.

He gave an example of business processing outsourcing (BPO) system which could create more jobs for Tanzanians by creating calling centres in the country.

The minister said Indian investors should also capitalize on the fast growing East African Community (EAC) market, covering over 140 million people.

He said that with the improved communication and infrastructure such as road and railway network, the EAC market offers a quick return on investment (ROI).

“The fibre optic project has made communication easier for Tanzania and the landlocked countries such as Zambia, Malawi, Burundi, Democratic Republic of Congo, Uganda and Rwanda,” he said.

The first phase of Tanzania’s 10,674-kilometre national fibre-optic backbone was completed in May last year, connecting to the SEACOM, and EASSy submarine cables.

It runs from Mombasa (Kenya) through Nairobi (Kenya), Kampala (Uganda), Kigali (Rwanda), and Bujumbura (Burundi) to Dar es Salaam.

The minister also called for investments in mining, agro-based industry, energy, manufacturing, health and education.

Deputy Minister in the Zanzibar Ministry of Trade, Industry and Marketing, Ms Thuwayba Kisasi who is also attending the summit also called on for investments in tourism, value adding on agro-products and deep sea fishing.

Source:http://www.afriquejet.com/technology-2011101425055.html

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ICT to boost Nigeria’s GDP, as country plans outsourcing hub for Africa

September 28th, 2011

The Nigerian Information Communications Technology, ICT sector is set to aid the Federal Government’s goal of increasing the nation’s nominal Gross Domestic Product, GDP from US$215 billion to US$900 billion by 2020 through investments and open approach collaboration with ICT companies globally.

Dr. Jimson Olufuye, President, Information Technology Association of Nigeria, ITAN, disclosed this at the Nigeria-India IT CEO High Level Business forum with the theme “Enriching Global IT Partnership” held in Lagos on September 19, 2011. The delegation of National Software and Services Companies of India, NASSCON were on a working visit to Kenya, Nigeria and Ghana to boost trade relationship in the ICT sector.

Giving an update on the industry performance, Olufuye said the total estimate of ICT spending on hardware and services in Nigeria in 2010 stood at US$12 billion in an industry projected to be worth US$160 billion. While in same year, according to the industry regulator, the Nigerian Communications Commission, NCC, the telecommunications sector single-handedly contributed about 3.5 percent to the nation’s economy, a figure expected to exceed seven percent in the nearest future.
He lauded the government’s determination to chart a proper policy focus for the ICT industry and the recent creation of the Ministry of Communication Technology, headed by a private sector guru on ICT, Mrs. Omobola Johnson, who he said will ensure that Nigeria attracts more foreign direct investment in the sector, which will in turn provide employment for its teeming youths.

Olufuye said the Nigerian ICT practitioners are ready to partner and learn from the Indian experience. “Indians have gone through the process of fine-tuning its ICT policy; there is no need to re-invent the will. There is need for us to tap into their know-how and we have been assured of their support under the auspices of World Information Technology and Services Alliance, WITSA of which we are both members,” he said.

The ITAN president therefore stressed that “our expectation is that such partnership in the area of Information Technology Enabled Services, ITES will position Nigeria as the foremost Outsourcing destination in Africa in the more than US$600 billion market of which only about 25 per cent have been served.”

In addition, he pointed out that Nigeria is a huge market for potential investors and will welcome those with best practices which the country can tap into and adapt for its own system. “The whole ecosystem is a living organism, our relationship is a living organism, we will continue to evolve, continue to fine-tune and definitely we will get there in terms of trade and investment. There are a lot of local franchises and local people involved, and competition drives down prices. Imagine 36 states, lots of towns and villages that require these services, the market are wide open but we need to partner and learn from each other.”

Therefore, to maximize the opportunities at hand, he urged the minister to pursue her avowed mandates to “engender affordable broadband infrastructure access, promote local content development, develop the ICT industry and deploy ICT for transparent and cost effective public service delivery.”

His advice, “Open up the market and encourage the local players to play active role and with the proper empowerment and enabling ICT laws”, the country will maximize its trade potentials.

In her remarks, the CT minister expressed her displeasure over the dearth of ICT knowledge in the country particularly in the area of software skills. She promised to use her position as the minister to promote the inflow of Foreign Direct Investment, FDI’s into the country’s ICT industry while rekindling local demand and promoting favorable competition among the local and foreign companies operating in Nigeria.

According to Johnson, “Nigeria will not stop foreign companies from coming to invest in our ICT industry but what we would do is to ensure that the activities of those foreign companies are aligned with our ICT industry policy while promoting local competition.”

Already as fallout of the meeting, she said Nigeria will raise an industry regulation panel that will go to India to consummate the partnership between both countries.
Lending his voice to making Nigeria the next outsourcing hub in Africa, the Senior Special Adviser to Nigerian Vice President, Dr. Adamu Baba, explained that the world have demonstrated by action that Africa is the last frontier and “truly when you talk about Africa, you cannot forget Nigeria. With over 150 million people, we have huge internal market, comparative advantage in the areas of Business Process Outsourcing, BPO, we speak good English and the internal market can generate business and jobs for the youths.”

On his part, Mr.Mahesh Sachdev, Indian High Commissioner to Nigeria said as the leading IT outsourcing nation in the world, “Indian partnership with Nigeria will go down the annals of history as a change agent to leapfrog Nigeria’s ICT industry.”

The leader of the NASSCON delegation to Nigeria, Mr. Anil Bakht and CEO Eastern Software in his speech also signified his members’ willingness to partner with their Nigerian counterparts in mutual benefits to both countries.

Bakht said, “India is coming to invest on a long term and not just to take because of the large market. Those days are gone and the new ways are by partnerships.
“Nigerian market can only be developed by Nigerians. We are only bringing options and partnership opportunities. We are bringing solutions but we are not the ones to implement it.”

The journey towards building Africa’s outsourcing hub has started and with the enabling laws and level playing field, Nigeria is on the brink of making history on the continent.

Source:http://www.allvoices.com/contributed-news/10460709-ict-to-boost-nigerias-gdp-as-country-plans-outsourcing-hub-for-africa

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