Posts Tagged ‘ICT’

ICT/BPO sector needs more workers

November 2nd, 2011

Of the 3,008 job vacancies inside this freeport, jobs related to Information Communication Technology/Business Process Outsourcing (ICT/BPO) have been ranked number one among sectors needing to fill up vacancies during the last quarter of this year.

In a report sent by the Customer Services Department (CSD) to Clark Development Corporation (CDC) CEO-President Felipe Antonio B. Remollo, of the number of vacancies submitted to CSD, some 2,222 workers, or 75 percent of the total number of job vacancies, are needed by the ICT/BPO firms in Clark .

According to the report by CSD Manager Rodem Perez to Remollo, ICT/BPO related services include web designers and developers, programmers, technical support operators, Linux and Windows Systems administrators, English online teachers, and call center agents.

The CSD report said both Cyber City Teleservices, Inc. and Sutherland Global Services each has vacancies of 500, Nozomi Fortune Services has openings for 400 jobs while Ivonline Contents Center, Inc, is in need of 200 new workers. Others with significant job openings are Advanpoint (90), Clark On Line It Hub (50), Mepcon Phils., Inc (170), Services Resources, Inc (55), GFL System Clark Inc. (105), and Global Standard English Learning Center (75), among others.

Far second is the industrial (electronic) or the semiconductor sector which is in need of 340 workers, or 10.2 percent of the total job vacancies, to be filled up before the end of the year.

Among the firms needing to fill up vacancies is Texas Instruments Clark, which is in need of 300 personnel before end of the year. Nanox Phils., Inc., Phoenix Semiconductor Phils. Corporation, Poongsan Microtec Phils., Corporation, and SMK Electronics (Phils.) Corporation also have several openings for this year.

Moreover, there is a noticeable shift in locators’ preferences for applicants who have college credits at the very least. CSD’s latest report reflects a preference for college level applicants (53 percent or almost 1,600), and college graduates (20 percent or more than 600). In the previous months, job vacancies for high school graduates accounted for more than 50 percent of total workforce requirements for the Clark Freeport.

Perez explained that the shift in locators’ preferences can be attributed to CSD’s continuous advertisement of job vacancies, and broadcast media such as the “Jobs Fair on the Air” at GVFM 99.1, and the twice-annual Jobs Fair that his department coordinates with all stakeholders.

These efforts have allowed labor-intensive sectors to almost fill up their vacancies and they are now in the process of filling up positions for supervisory and managerial positions, the report said.

Source:http://www.mb.com.ph/articles/339840/ictbpo-sector-needs-more-workers

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FG partners ICT developers in vision 20: 2020 –Minister

October 31st, 2011

The Minister of National Planning Commission, Dr. Shamsuddeen Usman, has stated Federal Government willingness to partner with Information and Communication Technology, ICT, developers in the attainment of the nation’s economic development agenda, vision 20:2020.

Dr. Usman, who made this during a State Banquet hosted by the Cross River State Government in honour of delegates to the annual Conference of Institute of Software Practitioners of Nigeria, (ISPON) in Calabar, maintained that the fabric of the nation’s economic growth is largely deposited among software developers, adding that the earlier the people recognize and key into the generational shift from oil to knowledge based economy, the better the chance of realizing the economic transformation initiative of the country.

While acknowledging the critical role of software development in employment generation the world over, the Minister pointed out that ICT experts in Nigeria are very talented and can turn around the economic fortune of the country if provided an opportunity to fully harness their potentials. He stressed the need for stronger Synergy between the Institute of Software practitioners of Nigeria and his office and averred that ICT has a pride of place in the transformation agenda that is currently driven by President Goodluck Jonathan.

He said that it was in realization of the critical role of ICT in the nation building that the present administration created a dedicated ministry of Communication Technology so as to enable it tap the enormous ICT potentials that abound in the country for the overall benefit of the people and the nation at large, adding that with the collaboration of the relevant stakeholders, they will actualize the administration’s dream for economic emancipation.
He lauded the State Government for its capacity to host serve and hospitable nature of the state that has made it a destination of pride and urged them to sustain the tempo.

Cross River State Governor, Senator Liyel Imoke opined that software is a key component in the development of the nation, adding that he was particularly delighted to see young men and women’s participating in the software development competition which he noted is capable transforming their lives for better.
He called for closer collaboration between the software developers and the nation’s planners, adding that one is dependent of the other for economic growth as software and economic development goes hand in hand in any developing society.

In his earlier in his remarks, Governor Liyel Imoke said that as the state strives to actualize its vision of becoming a service oriented state, it was imperative to embrace the development of software that will make service delivery more effective and efficient, adding that only knowledge based economy will bring about the desire development the nation needs.

Source:http://www.sunnewsonline.com/webpages/news/businessnews/2011/oct/31/bussines-31-10-2011-003.html

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Technology-Tanzania: India to invest in ICT

October 14th, 2011

Information and Communication Technology – Indian businessmen and women have been asked to seize the abundant opportunities in Tanzania by investing in key areas such as Information and Communication Technology (ICT) development. The challenge was thrown here by the Minister for Communications, Science and Technology, Prof Makame Mbarawa, during the plenary session of the India-Africa Business Partnership summit which opened here on Thursday.

He said the government wants investors particularly in developing local multi-media content software that would address issues that are relevant to the national development.

“Instead of relying on software that has been designed for the entire world, we need investors who would develop a customized IT content for our country,” he said.

He told the two-day forum that has brought together ministers from different African countries, businessmen and women, diplomats and representatives from multinational companies mainly based in India that Tanzania’s fiscal and political stability offer a credible offer for investments.

“With its strategic geographical position, Tanzania places itself as the most ideal place in the entire East and Central African region where investors not only from India but world over could come and explore various untapped business opportunities,” he said.

He mentioned other areas which are yet to be tapped fully as IT parks and small ICT villages where the youth could assemble and design software that is ideal for the local markets.

He gave an example of business processing outsourcing (BPO) system which could create more jobs for Tanzanians by creating calling centres in the country.

The minister said Indian investors should also capitalize on the fast growing East African Community (EAC) market, covering over 140 million people.

He said that with the improved communication and infrastructure such as road and railway network, the EAC market offers a quick return on investment (ROI).

“The fibre optic project has made communication easier for Tanzania and the landlocked countries such as Zambia, Malawi, Burundi, Democratic Republic of Congo, Uganda and Rwanda,” he said.

The first phase of Tanzania’s 10,674-kilometre national fibre-optic backbone was completed in May last year, connecting to the SEACOM, and EASSy submarine cables.

It runs from Mombasa (Kenya) through Nairobi (Kenya), Kampala (Uganda), Kigali (Rwanda), and Bujumbura (Burundi) to Dar es Salaam.

The minister also called for investments in mining, agro-based industry, energy, manufacturing, health and education.

Deputy Minister in the Zanzibar Ministry of Trade, Industry and Marketing, Ms Thuwayba Kisasi who is also attending the summit also called on for investments in tourism, value adding on agro-products and deep sea fishing.

Source:http://www.afriquejet.com/technology-2011101425055.html

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ICT to boost Nigeria’s GDP, as country plans outsourcing hub for Africa

September 28th, 2011

The Nigerian Information Communications Technology, ICT sector is set to aid the Federal Government’s goal of increasing the nation’s nominal Gross Domestic Product, GDP from US$215 billion to US$900 billion by 2020 through investments and open approach collaboration with ICT companies globally.

Dr. Jimson Olufuye, President, Information Technology Association of Nigeria, ITAN, disclosed this at the Nigeria-India IT CEO High Level Business forum with the theme “Enriching Global IT Partnership” held in Lagos on September 19, 2011. The delegation of National Software and Services Companies of India, NASSCON were on a working visit to Kenya, Nigeria and Ghana to boost trade relationship in the ICT sector.

Giving an update on the industry performance, Olufuye said the total estimate of ICT spending on hardware and services in Nigeria in 2010 stood at US$12 billion in an industry projected to be worth US$160 billion. While in same year, according to the industry regulator, the Nigerian Communications Commission, NCC, the telecommunications sector single-handedly contributed about 3.5 percent to the nation’s economy, a figure expected to exceed seven percent in the nearest future.
He lauded the government’s determination to chart a proper policy focus for the ICT industry and the recent creation of the Ministry of Communication Technology, headed by a private sector guru on ICT, Mrs. Omobola Johnson, who he said will ensure that Nigeria attracts more foreign direct investment in the sector, which will in turn provide employment for its teeming youths.

Olufuye said the Nigerian ICT practitioners are ready to partner and learn from the Indian experience. “Indians have gone through the process of fine-tuning its ICT policy; there is no need to re-invent the will. There is need for us to tap into their know-how and we have been assured of their support under the auspices of World Information Technology and Services Alliance, WITSA of which we are both members,” he said.

The ITAN president therefore stressed that “our expectation is that such partnership in the area of Information Technology Enabled Services, ITES will position Nigeria as the foremost Outsourcing destination in Africa in the more than US$600 billion market of which only about 25 per cent have been served.”

In addition, he pointed out that Nigeria is a huge market for potential investors and will welcome those with best practices which the country can tap into and adapt for its own system. “The whole ecosystem is a living organism, our relationship is a living organism, we will continue to evolve, continue to fine-tune and definitely we will get there in terms of trade and investment. There are a lot of local franchises and local people involved, and competition drives down prices. Imagine 36 states, lots of towns and villages that require these services, the market are wide open but we need to partner and learn from each other.”

Therefore, to maximize the opportunities at hand, he urged the minister to pursue her avowed mandates to “engender affordable broadband infrastructure access, promote local content development, develop the ICT industry and deploy ICT for transparent and cost effective public service delivery.”

His advice, “Open up the market and encourage the local players to play active role and with the proper empowerment and enabling ICT laws”, the country will maximize its trade potentials.

In her remarks, the CT minister expressed her displeasure over the dearth of ICT knowledge in the country particularly in the area of software skills. She promised to use her position as the minister to promote the inflow of Foreign Direct Investment, FDI’s into the country’s ICT industry while rekindling local demand and promoting favorable competition among the local and foreign companies operating in Nigeria.

According to Johnson, “Nigeria will not stop foreign companies from coming to invest in our ICT industry but what we would do is to ensure that the activities of those foreign companies are aligned with our ICT industry policy while promoting local competition.”

Already as fallout of the meeting, she said Nigeria will raise an industry regulation panel that will go to India to consummate the partnership between both countries.
Lending his voice to making Nigeria the next outsourcing hub in Africa, the Senior Special Adviser to Nigerian Vice President, Dr. Adamu Baba, explained that the world have demonstrated by action that Africa is the last frontier and “truly when you talk about Africa, you cannot forget Nigeria. With over 150 million people, we have huge internal market, comparative advantage in the areas of Business Process Outsourcing, BPO, we speak good English and the internal market can generate business and jobs for the youths.”

On his part, Mr.Mahesh Sachdev, Indian High Commissioner to Nigeria said as the leading IT outsourcing nation in the world, “Indian partnership with Nigeria will go down the annals of history as a change agent to leapfrog Nigeria’s ICT industry.”

The leader of the NASSCON delegation to Nigeria, Mr. Anil Bakht and CEO Eastern Software in his speech also signified his members’ willingness to partner with their Nigerian counterparts in mutual benefits to both countries.

Bakht said, “India is coming to invest on a long term and not just to take because of the large market. Those days are gone and the new ways are by partnerships.
“Nigerian market can only be developed by Nigerians. We are only bringing options and partnership opportunities. We are bringing solutions but we are not the ones to implement it.”

The journey towards building Africa’s outsourcing hub has started and with the enabling laws and level playing field, Nigeria is on the brink of making history on the continent.

Source:http://www.allvoices.com/contributed-news/10460709-ict-to-boost-nigerias-gdp-as-country-plans-outsourcing-hub-for-africa

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Extensive growth in BPO sector

September 12th, 2011

Frost & Sullivan is a global growth consulting company that partners with clients to support the development of innovative growth strategies. For more than 40 years, the company has leveraged its comprehensive market expertise to offer industry research and market strategies. The 120-page report also reveals that setting up a business in Mauritius is a relatively straightforward process, taking less than two working weeks for the appropriate approvals. It further adds that Mauritius having a history of successful financial services businesses, it was a natural progression for the country to enter the BPO market. The government is encouraging foreign direct investment in Mauritius by ensuring that potential investors are given support and advice to ease the process of setting up a business in the region, and offering taxation incentives if they do.

Investment in ICT and related infrastructure have allowed Mauritius the opportunity to market itself as a provider of advanced BPO services, such as knowledge process outsourcing (KPO) – the market segment likely to experience strongest growth in the near future. The following Mauritian BPO market segments are discussed at length within the report: contact centre or customer relationship management (CRM) outsourcing; financial and accounting outsourcing; information technology outsourcing; human resources outsourcing (HRO) and knowledge process outsourcing (KPO).

However, the report warns that a key factor which could hinder the Mauritian BPO market is the potential skills shortage, resulting from a small population with a limited number of school and university leavers. This restricts potential new entrants to the market, as there is already intense competition to recruit staff. Focused BPO study and training programmes presented within academic institutions should increase availability of staff. The study also provides a detailed analysis of the sector, including historic and forecast data for the period 2007-2017, and strategic recommendations for consideration. Readers will recall that the ICT/BPO sector is poised to become the third largest contributor to GDP.

Source:http://www.defimedia.info/articles/10134/1/Financial-news–Extensive-growth-in-BPO-sector/Page1.html

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Clark eyed as ICT hub

September 2nd, 2011

Stakeholders in the information and communications technology (ICT) are eyeing Clark to be the country’s business process outsourcing (BPO) hub.

Engineer George D. Sorio, Metro Clark Information and Communications Technology Council (MCICTC) chairman, said the Freeport has an airport and other facilities that will support the operation of BPO firms.

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Some BPO firms in Metro Manila are transferring to other places including Clark, according to Sorio.

Dr. Frank Villanueva, MCICTC president, shared similar views regarding the Freeport’s potential in accommodating ICT firms.

Villanueva said the council aims to raise the global competitiveness of the local ICT industry.

Metro Clark is at par with Metro Manila and Metro Cebu as a premier global investment haven for IT and IT-enabled industries, the MCICTC officials said.

In line with this, the council has organized the First International ICT Conference and Exposition (Clark ConEx 2011) at the Fontana Leisure Parks on October 13 to 15.

In 2009, Metro Clark successfully hosted the Second National ICT Summit. The following year, Metro Clark was recognized as Philippine Center of Excellence in ICT, while Clark Freeport was awarded as Top Economic Zone for Cost Competitiveness, Top 7 for Economic Potential and ranked 19 among 200 zones worldwide by a prestigious UK-based financial publication.

MCICTC is a founding member of the National ICT Confederation of the Philippines. It was established in 2008 when some 40 stakeholders convened to determine the readiness of the Metro Clark area to host emerging markets in the global IT outsourcing industry.

Source:http://www.sunstar.com.ph/pampanga/local-news/2011/09/01/clark-eyed-ict-hub-176734

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Indian ICT & Outsourcings stocks: 3 Years after the Satyam scandal – SAYCY, PTI, WNS, INFY, WIT

May 13th, 2011

Three years ago, the Satyam Scandal broke over corporate India when Ramalinga Raju, the Chairman of Satyam Computer Services Limited (later known as Mahindra Satyam) (SAYCY.PK), confessed that the company’s accounts had been falsified. These types of accounting scandals were something that the investing public had come to expect as a risk associated with owning Chinese stocks – not owning the stocks of major corporate Indian players like Satyam. Almost immediately, Satyam shares sank and within months a 46% stake in the company was purchased by Tech Mahindra, part of the Mahindra & Mahindra group, who attempted to rebrand and rebuild the ICT and outsourcing company’s battered image.

Naturally, the Satyam scandal cast a pale over other major Indian ICT and outsourcing players like WNS (Holdings) Ltd. (NYSE: WNS), Infosys Technologies Limited (Nasdaq: INFY), Wipro Ltd. (NYSE: WIT) and Tata Consultancy Services (532540 or TCS.BO or TCS.NS). However, that pale is probably long gone by now but the Indian ICT and outsourcing industry continues to face staffing problems in India (resulting in the expansion of their footprints abroad), cost issues (as the dollar falls in value against most currencies), anti-outsourcing sentiments in the USA and expanding into new markets (e.g. small and medium sized businesses) or industries (e.g. health care outsourcing).

Hence, a quick look at the recent stock prices of major Indian ICT or outsourcing stocks reveal a mixed picture:

WNS (Holdings) recently closed at $9.61 and has a 52 week trading range of $8.46 to $13.35 a share.
Infosys Technologies recently closed at $64.42 and has a 52 week trading range of $53.28 to $77.92 a share.
Wipro recently closed at $14.03 and has a 52 week trading range of $11.30 to $16.81 a share.
One smaller Indian ICT and outsourcing player worth taking a closer look at would be Patni Computer Systems (NYSE: PTI). In January, California-based iGATE Corporation (NASDAQ: IGTE) acquired a majority stake in Patni Computer Systems for $1.2 billion in what is being considered as one of the largest acquisition deals in India’s ICT sector. Whether it’s a good deal remains to be seen as for the first quarter, Patni Computer Systems had revenues grow 4% from $183 million to $190.3 million quarter-on-quarter but net income was down 32.8% quarter-on-quarter from US$39.4 million. Patni Computer Systems also noted that revenue concentration from their Top 10 Customers was reduced from 48.8% to 45.7% during the quarter. Patni Computer Systems recently closed at $16.67 – near its 52 week low of $16.57 (PTI’s 52 week trading high was $28.33).

The bottom line: Another Satyam scandal would probably be the least of the worries associated with owning major Indian ICT and outsourcing players like WNS Holdings, Infosys Technologies, Wipro and Patni Computer Systems.

Source:http://www.smallcapnetwork.com/Indian-ICT-Outsourcings-Stocks-3-Years-After-the-Satyam-Scandal-SAYCY-PTI-WNS-INFY-WIT/s/article/view/p/mid/3/id/1017/

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