Posts Tagged ‘India’

Dell readies Rs 5,000 crore war chest for India buyout to boost IT business

January 31st, 2012

Dell is on the prowl for an India acquisition worth up to $1 billion (Rs 5,000 crore), part of a strategy to bolster its information technology services business and compete better against the likes of IBM and Accenture.

The world’s third-largest computer maker wants to buy a mid-sized Indian tech firm with “several thousands of staff” and revenues of $500 million to $1 billion or even more, Suresh Vaswani, chairman of the company’s Indian operations and executive vicepresident of the Dell’s global application and BPO business, told ET.

He declined to say which companies Dell, which has cash of about $16 billion, is interested in, but bankers identified Hexaware Technologies and NIIT Technologies, each with revenues of around $300 million, as potential targets. Both companies have been denying plans to sell. Vaswani, a Wipro veteran who joined Dell last year to help the company grow its services business, said mid-sized firms with a majority of staff in India and with expertise in areas such as banking or healthcare will make good targets.

“The services acquisition can be Perot Systems-like but with more India leverage and in the tier-II space. They may be $700 million or $800 million (by revenue) in one vertical and may even be ahead of tier-I companies in that space. We don’t have to look at one; we could look at two,” he said.

Dell acquired Perot Systems for $3.9 billion in 2009, marking its entry into the services space. The acquisitions also gave it significant offshore delivery capabilities and strength in the healthcare services business.

Experts familiar with Dell’s strategy said the company plans to leverage acquisitions to more than double, or even treble, its current IT services revenues of $8 billion in 3-4 years. Dell has said it wants to increase revenues from IT services to $11 billion in three years, but this does not account for business from any potential acquisitions. IT services contribute less than 15% to Dell’s total income.

From around 28,000 staff in India, Dell plans to ramp up to a level where it can compete more effectively against IBM, which has over 1,00,000 employees in the country. This can only be achieved through an acquisition; competing with traditional campus recruiters such as TCS, Infosys and Wipro to hire hundreds of software engineers will be difficult.

Once the world’s largest PC maker, Dell has lost more than a quarter of its share in the commoditised computer market to aggressive Asian rivals such as Lenovo. Now, the company wants a bigger share of the high-margin IT services pie to improve profitability by bundling computer hardware with outsourcing contracts.

IBM had a head start in IT services when in 2005 it sold its PC business to Lenovo to focus on the rapidly-growing areas of software and services. IBM now gets over half of its $100 billion revenues from services.

“These companies are looking at a trillion-dollar market which is only growing. Dell has been an acquisitive company especially in the services space. A mid-sized acquisition will definitely add value for them and help them respond to clients faster,” said Viral Thakker, a partner at KPMG.

Source:http://economictimes.indiatimes.com/tech/hardware/dell-readies-rs-5000-crore-war-chest-for-india-buyout-to-boost-it-business/articleshow/11691859.cms

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India’s HCL Hiring 10,000 In U.S., Europe

January 28th, 2012

Indian outsourcer HCL Technologies said it plans to hire 10,000 IT pros in the U.S. and Europe in the next five years as part of an effort to diversify its operations beyond its stronghold on the Asian subcontinent.

A spokesperson said it’s too soon to estimate how those numbers will be split between the two geographies.

HCL officials said the company needs more workers located at or near the Western clients it serves as it looks to move beyond routine tech services and into higher-end strategy and consulting engagements. Also, chairman and CEO Vineet Nayar has said that pressure from protest movements like Occupy Wall Street could lead many Western businesses to reduce offshore outsourcing, and that Indian IT firms need to respond by keeping more work on shore.

“The need of the hour is growth and employment, and we believe that this initiative will create unique business value for HCL while generating sustainable employment in local economies for years to come,” said Nayar, in a statement this week from the World Economic Forum in Davos, Switzerland.

To bolster its U.S. head count, HCL said it plans to hire workers at engineering hubs in Seattle, Raleigh, Rochester, and Wilsonville, Ore. “We are committed to backing this program with all our resources and best intent,” said Nayar.

HCL’s initiative comes at a time when pressure is mounting on businesses to keep jobs on shore as the U.S. struggles to reduce an unemployment rate that has been stuck at around the 9% mark for several quarters. In his State of The Union address earlier this week, President Obama said he planned to introduce measures that would discourage offshoring.

“We will not go back to an economy weakened by outsourcing, bad debt, and phony financial profits,” said the President. “Right now, companies get tax breaks for moving jobs and profits overseas. Meanwhile, companies that choose to stay in America get hit with one of the highest tax rates in the world. It makes no sense, and everyone knows it. So let’s change it.”

“If you’re a business that wants to outsource jobs, you shouldn’t get a tax deduction for doing it,” Obama said. The President recently held an insourcing jobs summit at the White House.

HCL said it is working with colleges and universities near its U.S. client sites to help establish training programs that would give students practical IT skills that will allow them to work in the tech services industry immediately upon graduation.

HCL said it has also launched off-campus recruitment drives near a number of schools, including Virginia Tech, Oregon State University, and North Carolina State University. Global outsourcing industry revenue increased 40% year-over-year in the most recent quarter, according to market watcher TPI.

Source:http://www.informationweek.com/news/services/outsourcing/232500637

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India supplies the workforce of the world

January 26th, 2012

Ayodya Prasad Gaur was destined to follow his father into the Indian government’s revenue service.
“My father always told me to go into the revenue service. It was safe and you earned a good salary,” he says.

But opportunity came to a remote part of Rajasthan in the form of a multinational energy company that could hardly have been imagined a decade ago. It changed Mr Gaur’s life.

An oil strike by Edinburgh-based Cairn Energy lead to production of 125,000 barrels per day. Thousands of new jobs have been created in a hostile desert region transformed into a mini-Texas.

The Barmer region, where summer temperatures rise above 50 degrees, was nicknamed “Kalapani” by locals, after India’s equivalent of Alcatraz on the Andaman and Nicobar Islands.

“This area was a haunted place. It was a place that no one wanted to come to. Now the haunted place has become a place to work,” Mr Gaur says.

“Every year Barmer was asking for money – now it’s giving money to the government every day. People are lobbying the politicians to have jobs here.”

Mr Gaur, 38 years old and a former student of geology, had initially abandoned his career in the government for a job as the regional correspondent for The Hindustan Times, a national daily newspaper. Then he was headhunted by Cairn to become its local communications chief.

Remarkable transformations like these are to be found across India’s fast-growing economy, bringing more flexibility and earning potential to the country’s job market.
The biggest changes are in the service sector, which accounts for 55 per cent of gross domestic product and is a powerful source of new jobs. Sectors such as IT outsourcing have put a heavy emphasis on English language skills, as well as computer and internet skills. They have also created modern, clean office environments.
“Today, the entire landscape is changing, with 45 per cent of the new urban jobs being generated in the business-process outsourcing sector,” says K. Raghavendra, the vice-president of human resources at Infosys, the Bangalore-based information technology outsourcing company.

The industrial sector has some way to go to catch up. Yet this globalised dynamism is spreading to other areas, such as oil and gas, pharmaceuticals and the automotive industry, where all the large car makers, such as Ford and Fiat, are now present.

In a country emerging from a socialist past, the security of a government job is still prized. But young Indians are giving up careers in the state bureaucracy for opportunities and rising wages in the private sector.

Another powerful globalising influence derives from Indians working abroad, particularly in the Gulf and the US. Last year, India was the nation with the highest remittances (approximately $58bn). The economy of the southern state of Kerala, which has the highest literacy rate in India, is fuelled by foreign earnings.

Kapil Sibal, the country’s education minister, foresees a time when India, which has a population of 1.2bn people, will supply the workforce for the world, as migrants in service industries fill gaps in ageing societies in the west and Japan.

A young adaptable population, of which more than 60 per cent are under the age of 35, is an advantage, he says.

By 2025, India is expected to have the largest workforce in the world. But a big worry is whether India can provide the necessary skills for its growing economy. Wage inflation is already rising. Honda, the motorcycle maker, and Tata Consultancy Services, the IT services, consulting and business solutions company, are increasing wages by at least 10 per cent a year to hold on to skilled and semi-skilled workers.

Skills shortages are raising the cost base in an economy that has found global appeal through its low-cost labour. An engineer in India is about 10 times less expensive than his or her equivalent in Germany. An entry-level salary for a graduate coming into an IT outsourcing company in a big city is about 9,000 rupees ($180) a month. In a smaller city, the monthly wage is 4,000 rupees.

With about 13m entrants joining the workforce every year, the pressures to train them and create quality jobs is enormous.

An underpowered education system needs to supply graduates who can fill these new roles. According to experts, India produces the best from among its institutes of technology. The rest, however, rank among the worst.

Lant Pritchett, a professor of international development at the Kennedy School of Government at Harvard University, says that while India produces an intellectual elite, it is also the world’s largest producer of unskilled people.

A recent report by Grant Thornton, the accounting firm, highlights the human-resources deficit.

“India still lags far behind the developed economies and many other emerging economies in terms of education and training,” the report says.

Manish Sabharwal, the chairman of Bangalore-based TeamLease, the country’s largest temporary staffing company, says these gaps need to be addressed urgently through an expansion of education and vocational training.

His research into labour trends shows huge disparities in employment, skills development and incomes. In particular, there are wide differences between India’s 28 states. Those with the greatest concentration of people, such as Uttar Pradesh or Bihar, offer the least opportunity.

Such imbalances make Indians a people on the move.

“A majority of the Indian globalised workforce in metro cities are from smaller towns,” says Harpreet Duggal, senior vice-president of Genpact, a business-processing company. “Understanding of the global business atmosphere is now far greater because of migration.”

Economic growth forecasts of 7 per cent for 2012 is attracting talent from abroad in a country more used to exporting its labour.

“Repatriation is increasing as people are retuning at all levels. The desire to leave the country has greatly subsided,” says Krishan Dhawan, former managing director of Oracle, the technology company, in India.

Although some are finding better-quality employment, for many Indians the job market has not changed. Most still find work in the agricultural sector, where casual labourers receive less than 100 rupees a day. This sector contributes 17 per cent of GDP, but accounts for the livelihood of more than 60 per cent of the population.
More than half the country’s workforce is self-employed. Only 15 per cent are regular wage earners or salaried employees.

At the other end of the spectrum lies IT outsourcing. It has altered expectations, behaviour and the gender balance among young people. Campuses belonging to India’s leading companies, such as Infosys or Wipro, resemble those of small US universities, complete with volleyball courts and Subway sandwich outlets.

Mr Dhawan says the nature of service-sector jobs has led to a non-discriminatory environment where some companies employ more women.

“The impact of globalisation is very high in the organisational hierarchy, especially at the mid-management level, as the percentage of male and female employees is roughly the same,” says Mr Duggal.

It has also shaken up the working day.

“Today, 40 per cent of our employees are women. Most of our work is not a day-shift job … traditionally, India has lost out as women don’t work night jobs,” says Mr Raghavendra.

Two-income households are becoming more common among India’s rising middle class as couples get used to a higher standard of living. Many more women are choosing to return to work after maternity leave.

Research by leading academic Alaka Basu shows the rise in single-child families as more women seek careers. Likewise, young workers are financing their further education themselves.

“The concept of a 9am to 5pm [government-type] job has been thrown out of the window. Today, you have to be a global citizen working 24/7, all the time,” adds Mr Raghavendra.

Source:http://www.ft.com/intl/cms/s/0/2e56d512-4732-11e1-b847-00144feabdc0.html#axzz1kXEU3CkH

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IT companies’ Q3 profit seen up, outlook hazy

January 10th, 2012

Indian software companies are bracing for a slower pace of outsourcing contracts in 2012 when they kick off quarterly earnings this week because of the lingering debt crisis in Europe, their biggest market after the United States.

Infosys Ltd, the country’s No.2 software services exporter, bigger rival Tata Consultancy Services Ltd and third-ranked Wipro Ltd get about three-quarters of their revenue from the United States and Europe.

“Right now the discretionary spend into the calendar year will be the key challenge to watch out, for the tech companies,” said Dhiraj Sachdev, a senior fund manager at HSBC Asset Management Ltd. “There is some kind of sense or early indication that sales cycles may lengthen.”

Global spending on information technology will rise at the slowest pace in three years in 2012 as Europeans, worried about the region’s sovereign debt crisis are cutting back on investments, research firm Gartner Inc said on January 5.

Gartner predicted global IT spending would rise 3.7 percent in 2012, down from its earlier estimate of 4.6 percent. The forecast for Western Europe was slashed to a 0.7 percent drop in spending from a previously expected rise of 3.4 percent.

Infosys is expected to report on Thursday a 30 percent profit rise for the December quarter, helped by an 8 percent slide in the rupee, but the market will be focusing on any revision in forecast for the fiscal year ending March 31, comments on demand momentum, hiring and acquisition plans.

HSBC’s Sachdev said the budget for technology spending by the financial services sector in Europe will be a decisive factor for Indian software companies, which compete with Accenture Plc and IBM Corp for contracts to maintain computer systems and write software applications.

Accenture posted strong quarterly results last month, but the technology outsourcing and consulting company gave a cautious view of the second quarter amid the worsening global economy.

The rupee was the worst performer among Asian currencies in 2011, losing nearly 16 percent against the dollar.

The weaker rupee may help Infosys gain about 295 basis points in margins for the December quarter, compared with July-September, while Wipro may gain 55 basis points, CLSA analysts said in a report.

“One percent depreciation in rupee (leads to) a net inflow of some 30 basis points in margins,” Infosys chief executive officer S.D. Shibulal told Reuters in an interview in November.

However, economic uncertainties are slowing decisions on technology spending by overseas companies, said Shibulal, who is also a co-founder of Bangalore-based Infosys, a pioneer in India’s nearly $76 billion IT services sector, said.

“We’re clearly seeing it. The slowness has increased in the last month or month and a half,” he said in November.

German and French leaders met on Monday to discuss how to boost growth in euro zone states struggling to tackle the sovereign debt crisis, amid growing market worries about the health of the global economy.

“We forecast net profit to grow faster than revenue for the top three vendors despite unfavourable cross-currency movements and hedging losses during the quarter,” said UBS analyst Diviya Nagarajan in a note, referring to the October-December quarter.

She has a “neutral” rating on Infosys and a “sell” rating on Tata Consultancy and Wipro.

Shares in Tata Consultancy dropped 0.4 percent and Infosys fell nearly 20 percent in 2011, compared to a nearly 16 percent drop in the sector index and roughly 25 percent loss in the main market index.

Infosys, which has a market value of nearly $31 billion, trades at 17.5 times its forward earnings, compared with nearly 19 times for Tata Consultancy and 15.5 times for Wipro, according to Thomson Reuters StarMine data.

Infosys’ operating margin at 28.2 percent for the three months ended September 30 was the highest among its local peers and ahead of IBM’s 19.8 percent with Tata Consultancy, which has recently seen its quarterly profit growing at a faster pace, at 27.1 percent, the data show.

Source:http://economictimes.indiatimes.com/tech/ites/it-companies-q3-profit-seen-up-outlook-hazy/articleshow/11434865.cms?curpg=1

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US Bill on outsourcing cause of concern: India

December 23rd, 2011

India today expressed concern over the proposed US Call Centre Bill but said that it is premature to assess the impact of the decision on the domestic IT industry.

A bipartisan bill has been tabled in the US House of Representatives to make companies, that move call centres overseas, ineligible for grants or guaranteed loans from the federal government, a move aimed at stemming the tide of jobs heading to nations like India.

“… Yes, it is something to be concerned about, yes, it is something to be worried about,” Commerce Secretary Rahul Khullar told reporters here while releasing a report at the Assocham function here.

He, however, said that at this stage it would be premature to say anything on the possible impact of the proposed bill on the Indian industry.

Khullar said that the global economy is facing severe crisis and “you would continuously see such things quite simply because there is a real problem all over”.

The rate of unemployment is very high in several countries like the US, Spain and the UK, he said.

“Let me assure you that if it is happening in the US, something may happen in Spain tomorrow, in the UK tomorrow … then what you will do … you can not be consciously worried about reactions,” Khullar said.

IT industry body Nasscom has said that the proposed Bill would restrict free trade and establish discriminatory trade practices.

“It is indeed disappointing to see the US adopting ‘protectionist’ measures like these that restrict free trade and establish discriminatory trade practices. US lawmakers seem to have developed the practice of unfairly taxing companies working overseas, to pay for domestic issues,” Nasscom President Som Mittal has said yesterday.

The Bill by Representatives Tun Bishop and David McKinley also proposes a penalty of USD 10,000 per day on US call centres, for failing to report relocation to an offshore location, within 60 days to the US Department of Labour.

Also, call centre operators who answer calls will need to identify their location and the caller will have a choice of choosing a US-based operator.

According to Nasscom estimates, the BPO export segment is anticipated to grow by 14 per cent to reach USD 14.1 billion in FY 2011.

Source:http://economictimes.indiatimes.com/tech/ites/us-bill-on-outsourcing-cause-of-concern-india/articleshow/11205753.cms

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MPO, the next big outsourcing opportunity

December 22nd, 2011

In the big business that comprises BPO, KPO and LPO, adding to the alphabet soup these days is ‘MPO’, which stands for marketing processing outsourcing. With several companies realising that outsourcing hastens, standardises and automates routine marketing, there’s a lot of work from the marketing domain being doled out.

Explaining the rationale for MPO, Vinod Harith, Founder, CMO Axis Outsourcing Services, says that instead of dealing with several firms – such as a Web design agency, an e-mail marketing agency, a database agency – it’s simpler for companies to deal with one agent that handles all these functions. Four years into this venture, the firm that claims to be India’s first MPO has set its sights on the bottom of the pyramid which it sees as a multibillion dollar opportunity. CMO Axis is betting on these small businesses to play a big role in its journey to a Rs 100-crore-in-billings target by 2015. As of March 2012, CMO Axis expects to achieve $1.5 million in billings, and $5 million by 2012-13.

“MPO is actually a subset of KPO (knowledge process outsourcing),” says Jessie Paul, CEO of Paul Writer Strategic Advisory, a marketing advisory firm. Paul, earlier CMO at Wipro, says Wipro too has an MPO business which targets large firms. Others in the business are the Champions Group, William Lea, and a few emerging smaller players from Coimbatore that promise to support a company’s marketing efforts and provide a greater and complete brand experience.

BIG-TICKET DEAL

According to Harith, the opportunity for MPO, in “very, very broad numbers,” is $8 billion in the US alone. In India, the opportunity can easily be 20-30 times that, with its 26 million and more small and medium businesses (SMBs). “There’s never going to be enough marketing managers for that many SMBs,” he says.

“The business may be small, but it needs the same kind of marketing ammunition big companies need because the goal is the same share of wallet.” MPO fills the gaps caused by lack of competence and capacity.

THE PROS AND CONS

Jessie Paul lists the advantages of MPO: The job is done whether someone comes to work or not; companies are saved the burden of investing in automation; savings in cost; flexibility for companies. Lack of control, says Paul, is a big disadvantage. On paper the MPO firm may claim it has all kinds of technologies and processes, but in reality, it may fall short.

Source:http://www.thehindubusinessline.com/industry-and-economy/marketing/article2735586.ece?homepage=true&ref=wl_home

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Divya Kumat, VP-Legal & Company Secretary of Datamatics Global wins Women Leaders in India Awards 2011

December 19th, 2011

Datamatics Global Services, a Global Information Technology (IT) and Knowledge Process Outsourcing (KPO) organization, announced today that Ms. Divya Kumat, Vice President (Legal) and Company Secretary has won the “Women Leaders in India Awards 2011″. She was adjudged as the Leading Woman Company Secretary of the year 2011 in the 3rd edition of Women Leaders in India Awards, at a glittering award ceremony held at the Taj Mahal Palace, Colaba, Mumbai.

Ms. Kumat leads all legal and secretarial initiatives for Datamatics Group of companies. She has over 19 years of professional experience and has held progressively senior and leadership positions. She has been associated with Datamatics for more than 8 years.

On receiving the award, Ms. Divya Kumat said, “It is an honour to receive this award. As a part of Team Datamatics, I have always believed in the core values of transparency and corporate ethics, which also lay a robust foundation for sound corporate governance. The award therefore not only celebrates my personal achievements but also lays recognition to the highest standards of transparency and corporate governance at Datamatics. I would like to thank the jury members and the participants for recognising our efforts”.

Divya holds a Bachelor’s Degree in Commerce (Honors), Bachelor of Law (LLB) degree and is a Gold Medalist in LLM with thesis in International Arbitration. She is a fellow member of the Institute of Company Secretaries of India (FCS) and Merit holder in ICSA, London.

Annual Women Leaders in India Awards ceremony celebrates the remarkable achievements of the successful women leaders, entrepreneurs and professionals. The event recognizes an exceptional leader who has played an important role in the specific sector and developments on various levels. This esteemed award, which is in its 3rd year, is based on various parameters like internal perception within the organization, credibility, achievements and value contribution to the business. This year the initiative hosted 200 Top Women from the Business, Professional and Political Arena.

Source:http://www.indiaprwire.com/pressrelease/information-technology/20111216106714.htm

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