Posts Tagged ‘India’

Budget 2012 disappoints Indian IT

March 19th, 2012

Presented by India’s Finance Minister Pranab Mukherjee in Parliament on Friday, the budget did not have any major items on the wish list of IT market players.

Partha Iyengar, Gartner’s India vice president, distinguished analyst and regional research director, described the budget as “political” with very little in the way of reforms to drive economic growth. The research firm gave it a 3 rating out of 10.

“In the current economic climate, the budget seems to be focused on not upsetting anyone, (read: political ‘allies’) too much, by not trying to please anyone too much,” Iyengar said.

Rajdeep Endow, managing director of Sapient India, coined it an “average” budget. Noting that it had presented an opportunity to move the needle on growth and investment, he said the Indian government instead chose a “safe” budget.

Hanuman Tripathi, group managing director of Infrasoft Technologies, added that Mukherjee had announced “no benefits” for businesses and with the global downturn, the IT sector needed some benefits to boost the segment.

The National Association of Software and Services Companies (Nasscom) also expressed disappointment, calling it a “lost opportunity” for the Indian economy. The trade body for India’s IT-BPO (business process outsourcing) industry said in a statement: “Budget 2012 is disappointing on various counts. There is no focus on putting the economy on a high-growth trajectory; fiscal deficit reduction is through higher taxation, rather than expenditure management; there is no roadmap on implementation of the Direct Tax Code (DTC) and Goods and Services Tax (GST); and also issues of tax simplification, litigation have not been addressed.

However, the Manufacturer’s Association of IT Industry (MAIT) welcomed the allocation of 10 billion rupees (US$199.4 million) for the National Skill Development Fund as this would help bridge gaps in skillsets. Sabyasachi Patra, executive director of the industry body which represents the country’s ICT hardware, training and research services sectors, said in a statement “Setting up a Credit Guarantee Fund to improve flow of institutional credit for skill development will also be a good move as it will help in acquiring specific skills by individuals.”

Increase in tax burden may lead to higher prices
The IT industry was hopeful of revisions around the minimum alternate tax (MAT) on special economic zone (SEZ) as last year saw investments in SEZs dip. “Amendments toward this end would have helped the industry create a conducive environment to attract both local as well as foreign investments into the country,” said Sanjay Deshmukh, area vice president for India subcontinent, Citrix Systems India.

Instead, the government increased service tax and excise duty from 10 percent to 12 percent in order to generate additional revenue. India’s IT industry believes this would increase input costs, fuel inflation and lead to further slowdown in economic growth.

Samsung India expressed concerns over the rise in excise duty. Mahesh Krishnan, its vice president of home appliances, said: “The budget does not bring any relief to the consumer electronics industry which has been reeling under the impact of rising input costs and rupee depreciation in the recent times. The rise in excise duty may lead to an increase in prices of consumer electronics products.”

Ashutosh Prabhudesai, controller and director finance at Fujitsu Consulting India, suggested the increase in excise duty and service tax could have been accompanied by a reduction in corporate tax rates, which did not materialize.

In addition, several provisions related to withholding tax, international cross-border transactions and GAAR (General Anti-Avoidance Rules) have been introduced in the budget, which Nasscom noted would bring further complexity.

The government also announced a US$1 billion venture capital fund for MSME (micro, small and midsize enterprises). “While this is welcome, it is far too little,” Nasscom said. It recommended the need for a reduction of tax deduction at source (TDS) for SMEs and introduction of non-profit linked incentives–both of which had no mention in the budget.

Leveraging IT for govt schemes
The budget did include plans to extend the Unique Identification Authority of India’s (UIDAI) Aadhaar-enabled payments for various government schemes, in at least 50 selected districts within the next six months.

Under Aadhaar-enabled payments, subsidies are directly transferred into the beneficiaries’ bank accounts. According to the finance minister, the Aadhaar platform is now ready to support payments of the Mahatma Gandhi National Rural Employment Guarantee Act; old age, widow and disability pensions; and scholarships.

The government, to date, has enrolled 200 million persons under UID initiative and has adequate funds to enroll another 400 million Aadhaar cards, according to Mukherjee.

MAIT welcomed this move as it would lead to financial inclusion through various government schemes.

The budget also unveiled a mobile-based Fertilizer Management System (FMS) designed to provide information on the movement of fertilizers and subsidies. This would be rolled out nationwide across 2012.

“This is a welcome move as it will cut down leakages in disbursements of subsidies and will increase the purchasing power in the rural areas,” MAIT said.

Source:http://www.zdnetasia.com/budget-2012-disappoints-indian-it-62304225.htm

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India must put IT back on growth track

March 13th, 2012

The uncertain global environment has had an adverse impact on the Indian economy, with the IT-ITES (IT and IT-enabled services) industry expected to see lower growth in the 2012-2013 financial year.

“Many companies are not even projecting growth numbers for the coming year,” Praveen Bhadada, director of market expansion at Zinnov, told ZDNet Asia. Customer demands have also fluctuated, forcing companies to change rapidly to stay ahead of the curve.

“To combat this state of flux, the government needs to make certain key policy decisions in this year’s budget to ensure our IT industry continues to be on the growth track and have a positive outlook,” Bhadada said.

Concurred Partha Iyengar, Gartner India’s vice president and distinguished analyst and regional research director, who urged for focus to be on macro policies which will allow India to be more business-friendly. He added that priorities should be in the areas of skills development, research and development (R&D), and the development of Tier 2 and Tier 3 cities.

In its pre-budget recommendations, India’s trade body and chamber of commerce for IT-BPO (business process outsourcing), Nasscom, urged the government to create a conducive policy environment that can help sustain and grow the local IT-BPO sector.

Reduce tax burden
Last year’s budget was not kind to the IT sector, which bemoaned the implementation of a minimum alternate tax (MAT) on special economic zone (SEZ) units and the government’s government not to extend tax benefits under the Software Technology Park of India (STPI) scheme.

The SEZ Act was enacted by the Indian government in 2005 to stimulate exports and generate large-scale employment. The most salient incentive had been the income tax exemption of export profits which had contributed to the scheme’s success in attracting major investments.

Nasscom recommended the MAT on SEZ income be removed as it was counter to the government’s long-term policy through the SEZ Act.

“Alternatively, MAT should be withdrawn at least in respect of SEZs, which have already been notified so that economic viability of these SEZs is protected,” the industry body said. It added that the MAT rate should be brought to one-third of corporate tax rates, or 10 percent.

It also called for some certainty on transfer-pricing issues.

“The IT industry has recently been served some unreasonably high assessments based on transfer prices, creating issues of litigation for a number of companies,” Nasscom said in its statement.

It recommended that a three-pronged approach be taken to expeditiously clear the backlog and provide certainty in the future for transfer-pricing issues.

Zinnov’s Bhadada said: “Regarding [current] transfer pricing [guidelines], it is unclear as to how one determines whether the cost savings from a particular location exists or not, and to what extent this can be realized in India.”

Support for the small
According to Nasscom, SMBs in India are facing challenging times due to the volatile economic environment.

It noted that while the SEZ Act provides for income tax exemption for a defined period, small companies cannot be set up in SEZs due to restrictive conditions in this Act. This created an uneven playing field wherein smaller companies that need support are unable to access it.

Nasscom recommended that India’s Department of IT, as the nodal ministry for the sector, implemented a special scheme through which SMEs can get support either in the form of tax reimbursement or employment-linked incentives.

Similar provisions should also be applicable for companies that set up operations in Tier 2 or Tier 3 Indian cities, it added.

Source:http://www.zdnetasia.com/india-must-put-it-back-on-growth-track-62304169.htm

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India to remain the BPO capital of the world

March 13th, 2012

India has recently lost its pre-eminent position as the world’s ‘call centre capital’ to Philippines which now has more number of people than in India answering calls from international customers of global companies.

But this is one leadership position Indian BPO (business process outsourcing) industry was happy to give in. The reason is simple: ‘voice’ or call centre jobs are at the lowest end of the BPO value chain and India, thanks to its early entry into the BPO segment, is growing non-voice businesses so fast that voice is quickly losing its share.

In the estimated, $16 billion export earnings of the Indian BPO industry in 2011-12, 12 per cent higher than the previous financial year, voice or customer interaction service (CIS) accounted for 42 per cent. Yes, CIS is still the largest chunk of the revenue but its share in the total has dropped significantly from more than 60 per cent of the BPO pie just about seven years ago.

While the share of voice is dropping in the total BPO exports revenue, the higher value added services are growing for India. According to the latest Nasscom report, Nasscom Strategic Review 2012, Finance and Accounting accounted for 22 per cent share, Knowledge services 18 per cent and Vertical-specific BPO 14 per cent. Other segments, currently small but growing fast, are HR outsourcing, Procurement & Logistics and Legal Process outsourcing, etc.

While the initial BPO impact was tactical in nature, over the years, with improving service delivery and domain capabilities, Indian BPO firms have been able to make significant strategic impact on client business, pointed out a Nasscom report.

Just how important is this transformation? Nassscom estimated that Indian firms’ transformative services leveraging benchmarking information, domain knowledge and business insights driven by analytics is adding incremental value to their clients to the tune of 10 to 100 times as opposed to only 0.5 to 2 times in the initial years of the industry. Nasscom estimated that the Indian BPO industry directly generated 880,000 jobs in 2011-12 and provided indirect employment to over 3.5 million people.

Says Pramod Bhasin, Vice-Chairman of Genpact and considered as the ‘Father of Indian BPO’, “Slowly the distinctions among the various types of BPO services are blurring. Increasingly, companies are asking for complete solutions based on versatile platforms. I am happy to note that the Indian companies are moving towards this paradigm shift.”

Offer as a package

If India is able to spot the diversified and more value-added opportunities in the BPO services quicker than any other country, it is mainly because of its strong number one position in the global IT services outsourcing business. Though started late, the Indian integrated players, those who offer software and BPO solutions, now account for a third of the BPO exports. While the pure-play BPO vendors account for around 25-30 per cent of exports revenue, the 100 odd global in-house centres account for another 21 to 23 per cent.

As the Indian BPO players are helping their customers in transformational growth, there are three clear trends that stand out. “With the customers demanding that service providers share their business risks, organisations have begun to increase their verticalised service offerings,” said the Nassom report. Responding to the change, Indian BPO service providers are aiming to provide services across the entire value chain within particular verticals by developing domain specialisation.

Since delivering customised verticalised services to customers needs a thorough understanding of their products and entire business ecosystem, Indian BPO service providers are increasingly setting up centres near to or in customers’ geographic locations. Such “onshoring and near-shoring activities and local hiring trends”, are going to get further momentum in the future, predicted Infosys executive Co-Chairman Kris Gopalakrishnan.

Yet another new trend is the focus on non-linear growth, using a variety of tools to get higher revenue (and margins) with smaller incremental hiring. Clearly, Indian BPO is on a drive far ahead of any other country in terms of service superiority and value addition to customers. As long as Indian BPO firms work as close-knit partners in this journey, it will remain the world BPO leader. As Bhasin predicts, “As the ‘labour arbitrage’ will vanish in a decade, it is time for us to completely re-orient ourselves to the tectonic shift.”

Source:http://www.deccanherald.com/content/233910/india-remain-bpo-capital-world.html

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India’s BPO players seeing more traction overseas

March 12th, 2012

“India-based multinational companies such as Wipro and Infosys are seeing more traction and visibility overseas in the BPO segment,” global IT research group Gartner’s Research Director T. J. Singh said recently.

Most of the Indian entities are also providing wide range of offerings for their clients, he added. According to him, Indian BPO players are willing to consider new ‘business pricing models’ and also show lot more flexibility in catering to the needs of customers.
As per estimates from the National Association of Software and Services Companies (Nasscom), the Indian IT-BPO sector is expected to aggregate revenues of over $100 billion in 2011-12.

“For FY2013, the export revenues are expected to grow by 11-14% while the domestic revenues will grow by 13-16%,” Nasscom said in February.

Going by the association, major factors spurring growth of Indian IT-BPO sector include new business models, organisation efficiencies and flexible product portfolios.

Pointing out that Indian entities would have an important role to play in the global BPO scene, Singh said there are significant business opportunities for the players mainly from governments in the West.

Many Western countries are grappling with sluggish economic conditions, aggravated by the continuing European debt crisis. Such a scenario could result in more cost-tightening measures, providing business avenues for Indian BPO entities.

Source:http://news.in.msn.com/business/article.aspx?cp-documentid=5918426

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Costa Rican trade mission to visit India

March 9th, 2012

A trade and investment mission of some 30 Costa Rican entrepreneurs will be visiting India to strengthen trade and investment relations, local news site The Indian Express Online reported Monday.

The team, led by Foreign Trade Minister Anabel González, will visit New Delhi on a five-day trip beginning March 19, accompanied by members of the Foreign Trade Promotion Office and the Costa Rican Investment Board.

“The global competitive scenario is changing, and emerging economies are increasingly contributing to the expansion of trade and investment, and creating new opportunities for countries worldwide,” González said.“Costa Rica wants to participate in these new opportunities, so we’ve started to explore areas of common interest with India.”

In New Delhi, González will meet with Indian Commerce and Industry Minister Anand Sharma, Finance Minister Pranab Mukherjee and Commerce Secretary Rahul Khullar.

She is also expected to have meetings with Indian industry chambers, and is the guest of honor at INDIASOFT 2012, a trade expo.

“There is great potential for strategic alliances between Costa Rica and India in the area of business-processing services, knowledge-processing operations, digital animation and software-development sectors, among others,” González said.

Source:http://www.ticotimes.net/Current-Edition/News-Briefs/Costa-Rican-trade-mission-to-visit-India_Monday-March-05-2012

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IndiaSoft Android App now available

March 2nd, 2012

IndiaSoft Android App is now available on Android Market.

indiasoft2012

Download IndiaSoft for Android here

App includes:
+ Full IndiaSoft 2012 schedule
+ Speaker Profiles
+ Exhibitor Listing – Searchable
+ Floor Plan
+ News
+ Twitter Feed
+ Venue details include: Weather, Places to Eat, Places to Stay etc.

The App is free to download,and will be constantly updated with updated exhibitors list, latest news etc.

IndiaSoft is India’s exclusive international IT services event comprising of exhibition and conference highlighting the forth dimension of Indian Information Technology.

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India outsourced: Manmohanomics 2.0

February 27th, 2012

Anurag Behar, made two pertinent and interesting observations. Drabu said the Life Insurance Corporation of India (LIC) was rapidly emerging the investor of last resort for the Congress-led United Progressive Alliance (UPA) to make good its fiscal obligation of investing in the banks it owns to enhance their capital. Behar, in his column on the state of public education, explained the real significance (according to him) of the provision in the the Right To Education Act that mandates that private schools admit one student from underprivileged sections of society for every three students (from other sections).

Seen together, the two highlight an interesting (but undesirable) contribution of the UPA to policy formulation: outsourcing the policy response. Instead of looking at how public policy and governance principles need to be reinvented to ensure older institutions come up to speed, the preferred approach of this government seems to be come up with a method where its involvement is minimized.

This short-cut approach, while taking the responsibility of attending to the problem off the government’s shoulders—and making those who see a minimal role for the state happier—is creating long term systemic problems, both institutional and economic.
In the case of LIC, as Drabu points out: “As far as the government is concerned, it is in a win-win situation; it helps it trim expenses and yet maintain its ownership and control over banks. But in the process, a complex and cumbersome structure of cross holdings within the government which is detrimental to governance and growth is being created.”

Similarly, Behar argues, that RTE, though well intended, has a fallout: “Legislation cannot infuse social purpose and commitment. Good intentions are accelerating ghettoization and withering away of the public education system, and (creating) another nationwide opportunity for corruption which will be uncontrollable.” Instead of looking for a quick-fix solution to a problem created over decades, UPA may be advised to go back to the drawing board to see how the system can be made accountable.

Both situations dealt with by Mint’s columnists are structural solutions being proffered by the government; to be fair to UPA, this is a trick that previous regimes have attempted. The only difference is that it is now more a rule than an exception. Staying with Drabu’s point, it is clear that getting LIC to do the government’s bidding achieves two objectives. First, it takes care of the government’s responsibility of ensuring capital adequacy as required by regulatory standards. Second, and more importantly, by asking LIC to do this, it has kept the transaction off its own books—lower expenditure means that much less paper pressure on the already out of line fiscal deficit.

There is a pattern to this. The first indications came when UPA took charge in 2004. The creation of the National Advisory Council (packed with NGO representatives), under the stewardship of UPA chairperson Sonia Gandhi, led to the outsourcing of social policy. Almost all entitlement schemes announced since have their origin in the NAC’s mandate. And since the government never owned the idea, it has always been a reluctant participant in policy formulation to execute it. The gap has led to less than optimal policy being put in place, but given the large spending associated with most programmes, it has introduced structural changes in the Indian economy.

Similarly, for the last eight years the government has simply ignored warning calls on the implementation of policy (as pointed out in Capital Calculus last week: It is not the image). Eventually, after the filing of a raft of public interest litigations demanding investigation into the implementation of policies, monitoring has now been outsourced, albeit unwillingly, to the courts. It has reached such a pass now that even the policy mandate is influenced by the apex court. Where does that leave the government? It is one thing to complain about judicial overreach (in some cases, this is justified) but another to fail to dispense the government’s primary responsibility: governing.

Meanwhile, progressive fiscal mismanagement threatens to usher in a fresh economic crisis. Managing the consequences of this, has once again been outsourced. The Reserve Bank of India is now entrusted with the task of ensuring macroeconomic balance in a circumstance where the union government has abandoned its role in defining and adhering to fiscal policy. So clever has been this manoeuvre that in public perception it is RBI’s failure to keep interest rates down that is being blamed for slowing economic growth—akin to blaming the fireman for causing a flood in the neighbourhood while putting out a fire.

Now, the state is attempting something similar to deal with corruption and leakages in gigantic social sector spending programmes. The latest mantra on offer is a shift to cash transfers to deal with corruption in the public distribution system—ignoring that in some states it operates perfectly well. Then, this approach simply outsources the problem of dealing with corruption. More dangerous is the shift in thinking that this short cut approach entails. Public policy is designed to deliver benefits and not prevent misuse—there is an entire policing arm of the government that is entrusted to deal with this task. It is not that public policy should not look at consequences of misuse; just that it can’t be its central focus.

Taken together, all this tells the story of how the constant outsourcing of its responsibilities is exacerbating the governance vacuum within UPA. With about two years left for its term to conclude, it may be time for the government to start worrying about its legacy.

Source:http://www.livemint.com/2012/02/27001636/India-outsourced-Manmohanomic.html

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