Posts Tagged ‘Indian’

Indian IT and outsourcing company opens delivery center in Frisco

May 21st, 2013

Mumbai, India-based Hexaware Technologies Limited has opened a new center in Frisco to deliver IT, outsourcing and consulting services to clients in North Texas, the company announced today.
outsourcing3
Hexaware said it plans to hire 150 engineers.

Hexaware’s North American operations are based in New Jersey. As part of its growth, the company also opened two similar delivery centers in New Jersey.

At its North Texas center, Hexaware said it will focus on clients in the banking and financial services sectors, which is one of the fastest growing verticals for the company.

Source:http://bizbeatblog.dallasnews.com/2013/05/indian-it-and-outsourcing-company-opens-delivery-center-in-frisco.html/

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Indian IT outsourcing under threat

May 16th, 2013

IT companies in India who are doing outsourcing work for US firms are under a cloud after the global heist on ATMs. The banking sector in the US is now under pressure for breach of security at two payment card processing companies located in India. This led to heists at ATMs around the world and now started to look towards stopping outsourcing to the Asian nation.

In the past one year, the US Government has been asking global banks not to ship work to be processed in India, especially back office functions to big IT services , after several security breaches took place. A $45 million dollar robbery through the cyber way was made by hacking two companies handling the card processing of Middle Eastern banks. The theft took place all over the world and those having direct money cards found that their money were swept away and banks lost a chunk since the criminals raised the balance and withdrawal limit.

The episode has also created a fear in Indian banks who have given such operations to companies. Banking circles have been debating on sending work which requires confidentiality to offshore locations. Cyber crime experts say that the banks should give the third-party the facility to access credit limit and cash limit of customers, since it is the bank’s responsibility.

At stake is $108 billion Indian services industry and 40% of the orders are from the banking sector back office functions that include risk management and looking into insurance claims.

Indian outsourcing is ideal for Western countries since the staff is tech-savvy, English-speaking and the money that they charge is only one-fifth of an US or European firm. Indian major firms, TCS and Infosys debunk the thread saying that security breaches liked what happened recently are rare.

The two Indian companies are not involved in the heist is a relief. The outsourcing industry in India has already been under fire for taking away jobs in the West. The new security threat could be another reason to curb Indian outsourcing, feel analysts.

Source:http://truthdive.com/2013/05/16/indian-it-outsourcing-under-threat.html

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How IT firms lose grip on telecom equipment and services sectors?

May 14th, 2013

Revenue contribution from telecom equipment and services sectors for Indian and global IT companies have decreased significantly in the recent quarters. Besides slowdown, several other factors are impacting the growth.

First, there’s a decrease in investment in research and development (R&D) by telecom equipment companies.Outsourcing9

For instance, Nokia Siemens Networks, a top telecom equipment vendor, has decreased its R&D expenditure by 16.3 percent in Q1 2013.

Nokia Siemens says that its R&D expenses decreased 16.3 percent primarily due to reduced investments in business activities that are not consistent with focused strategy as well as increased R&D efficiency, resulting from the transformation and restructuring program and streamlining of its roadmaps.

The Chinese telecom equipment maker Huawei has cumulatively invested CNY 120 billion in R&D over the past 10 years, including CNY 29.9 billion in 2012, accounting for more than 13 percent of the year’s revenue.

Look at the recent growth in telecom revenue of three IT companies in India.

Infosys’ telecom revenue contribution decreased 1.8 percent quarter-on-quarter to $180.23 million in Q4 FY 2013.

Tata Consultancy Services’ revenue pie from telecom increased 0.9 percent quarter-on-quarter to $282.72 million.

Wipro’s revenue from telecom and media business decreased 3.10 percent to $218.74 million in the fourth quarter of last fiscal.

Interestingly, all these three IT majors reported increase in their overall revenue in the fourth quarter.

Sriram TV, vice president & BU head – telecom network services, Wipro, said: “A combination of slowdown, reduction in R&D by telecom operators and equipment vendors and their own IT initiatives are impacting the telecom revenue growth for IT companies.”

However, Sriram declined to comment on the specific reasons for Wipro’s performance in telecom and media sector.

The second reason that affected IT companies’ revenue from the telecom sector is telecom service providers’ major initiatives to set up their own IT companies and IT divisions. This development prompted telecom operators to look inside for IT outsourcing.

For instance, Deutsche Telekom has a division called Telekom IT. This internal unit aims to save costs for the Group and provides internal IT services by billing only cost, no longer margins. The Market Unit is responsible worldwide for serving Deutsche Telekom’s corporate customers and operates in accordance with the principles of revenue and margin growth.

In addition, Deutsche Telekom has an external unit called T-Systems. In the first quarter of 2013, Deutsche Telekom’s Systems Solutions segment recorded order entry of EUR 2.1 billion, up 33 percent. This was due to agreements with EADS and the Swiss National Railways (SBB) as well as cloud services deals.

Vodafone has its own IT support team in Pune, India.

Several telecom equipment vendors have their own offshore development centers, helping them reduce IT outsourcing from external companies.

A senior official with a Delhi-based BPO firm says that telecom companies are hiring IT executives from local IT companies and this has also impacted IT companies’ consultancy business.

Wipro’s Sriram says telecom companies will increase their IT investments in coming years as they are rolling out new and complex technologies. Also, telecom firms need the support from large IT companies with consultancy background as these IT firms offer innovative solutions to bring down cost and improve time to market.

Source:http://www.telecomlead.com/telecom-equipment/how-it-firms-lose-grip-on-telecom-equipment-and-services-sectors-94805/

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Capgemini Engages with Indian IT enthusiast through an Innovative Tech Challenge on Social Platform

May 7th, 2013

The application currently has four different Tech challenges that will test the Coding skills, Tech Aptitude, Business Information Management and IT infrastructure of the participants.

Capgemini,providers of consulting, technology and outsourcing services in India, is hosting  ‘Tech Challenge’, through a gamified Facebook application to engage with IT professionals & enthusiasts across the country. This first-of-its kind initiative, has received tremendous response with more than 50,000 users adding the application on Facebook within a short span.  The numbers are on a rise every week with exciting prizes up for grabs for contest winners.outsourcing46

The application currently has four different Tech challenges that will test the Coding skills, Tech Aptitude, Business Information Management and IT infrastructure of the participants. The challenges have multiple levels with increasing complexity. The application is designed to engage IT professionals to participate as well as challenge their network of friends online.

“Initiatives like Tech Challenge is a unique way to engage with our target audience. We have made activities like coding more interesting by putting them up on a social media platform, a first for the industry. The response has been amazing so far and we have more and more IT enthusiast joining the challenge every day.” says Rajesh Chandiramani, Senior Vice President – Marketing & Sales, Capgemini India.

The application leverages the social network, and allows participants to challenge their friends in the network and get notified when they beat each other’s score. They can also refer friends to take this contest and get rewarded if they are the highest referrer. Overall top 3 referrers will also get exciting prizes and gift vouchers.

The person scoring the maximum marks in all the levels combined will be the winner.
Over 25 tablets to be won
Over 120 gift vouchers

The Capgemini brand in India has seen a steady growth over recent years in line with the development of the company presence. The initiative is fully in line with the multiple aspirations of young IT professionals in India.

Source:http://www.computerworld.in/news/capgemini-engages-indian-it-enthusiast-through-innovative-tech-challenge-social-platform-977020

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Tech Mahindra to invest R10m in skills

May 7th, 2013

Indian outsourcing company Tech Mahindra has made its first big move into SA through a partnership with empowered company Falcorp Technologies, and aims to spend as much as R10 million on training in its first year.

Tech Mahindra SA will target the telecoms and media sectors. Girish Bhat, VP of sales and operations for Middle East and Africa, says although the two companies have had a working partnership for the past two to three years, this is its first big step into SA and has led to the creation of Tech Mahindra SA.Girish_Bhat

Falcorp MD Rikash Hurdeen will head up the partnership. Bhat says Tech Mahindra SA aims to initially hire about 25 people, including 10 graduates who will be trained, with the goal of having 350 staff within the next three years.
Falcorp is an empowered technology services company that currently has 70 staff.

Bhat explains that the 50/50 partnership will see Tech Mahindra’s telecoms systems integrated skills brought to SA, while Falcorp adds local expertise and understanding. The company will be a level three empowered company, with a minimum 30% black ownership, in line with the ICT sector codes.

Skills development

Within three years, the partnership should be turning over about $30 million a year, says Bhat. He adds that growth areas include security, cloud, analytics and enterprise mobility.
Tech Mahindra SA will offer graduates about four months’ of hands-on training in India. Based on previous experience, this is expected to cost about $225 000 per person, says Bhat. He adds that the company envisages spending between R8 million and R10 million on training in its first year.

Tech Mahindra, which is present in 15 countries on the continent, is majority owned by Indian conglomerate Mahindra & Mahindra. It serves telecoms service providers, equipment manufacturers, software vendors and systems integrators.

Milestone

Bhat says SA could become a regional hub for the Indian company, and the partnership could be the first step towards a bigger presence in the country.

“Establishing a local entity is a significant milestone for us in southern Africa. As the whole region moves towards recovering from the impact left by the recent economic downturn, local telecoms providers have demonstrated a key shift in their IT spending practices.”

A top-level merger between Tech Mahindra and Mahindra Satyam is also in the works, and should be wrapped up within the next six to eight months before filtering down to country level, says Bhat. He says this will provide more collaboration opportunities.

Mahindra Satyam has operations in 20 African countries, from which it serves 52 countries and has announced plans to double its local business organically.

It was rocked by a scandal several years ago, after founder and chairman Ramalinga Raju resigned and revealed, in his resignation letter, that the company had been inflating figures by up to $1 billion for years. In mid-2009, Satyam became part of the $15.9 billion Mahindra Group.

Tech Mahindra and Mahindra Satyam together employ close to 300 associates in SA.

Source:http://www.itweb.co.za/index.php?option=com_content&view=article&id=63835:Tech-Mahindra-to-invest-R10m-in-skills&catid=69

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Four Major Contracts That May Change The Face of Indian IT

May 7th, 2013

With the shift in outsourcing patterns to shorter engagements, cost savings and operational efficiencies, Indian IT firms are considered more important among big clients. While comparing with MNCs, IT advisory firm ISG’s Outsourcing Index found that the total contract value (TCV) for Indian IT companies went up 13 percent between 2009 and 2012 while it dropped 7 percent for MNCs.outsourcing42

Pankaj Kapoor of Standard Chartered Equity Research says, “Indian IT companies have demonstrated flexibility in structuring their model from effort-linked to outcome based. The stability of the model coupled with strong risk management practices, privacy and pricing flexibility are big pluses over and above the cost arbitrage”.

The equity research in its 2011 report predicted that Indian players would see over $25 billion opportunity within IT and infrastructures outsourcing as a combined contract value of $ 207 billion, which are currently held by non-Indian vendors, are due for renewal in the 2012 – 16 period.

Source:http://www.siliconindia.com/news/enterpriseit/-Four-Major-Contracts-That-May-Change-The-Face-of-Indian-IT-nid-146500-cid-7.html

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Indian IT companies set to be hit as Canada tightens visa norms for foreign workers

May 7th, 2013

Canada has joined the US in tightening the visa regime for foreign workers, a move that could be detrimental for Indian IT service companies with operations in that country.

Seen by experts as a ‘knee-jerk’ reaction to the recent controversy surrounding iGate and Canadian bank Royal Bank of Canada (RBC), the move is set to increase the time and costs associated with procuring a temporary work permit.outsourcing41

The Accelerated Labour Market Opinion (ALMO) programme, a fast-track immigration programme to secure a temporary work permit in two weeks, has also been suspended.

LABOUR MARKET OPINION

Indian companies will now have to revert to the Labour Market Opinion (LMO), a time-consuming process, compared with H1B visa regime in the US. A LMO is an authorisation that a recruiter has to obtain from the Canadian state, if a job has to be offered to an Indian.

Moreover, the employer has to prove that it had advertised for the position across Canada, but was unable to find a qualified Canadian to do the job. The latter is what makes it time-consuming.

“Earlier, with the ALMO programme, employees of IT companies with a good track record of compliance, would get work permits in two weeks time. The suspension of the programme means companies will have to go through the LMO route, thereby pushing up the permit filing time by 3-5 months,” said Gagan Sabharwal, Deputy Director, Global Trade Development, NASSCOM.

IT companies will have to factor in the delays in securing work permits before entering into contracts with a significant onshore component, added Sabharwal.

Moreover, a new fee will be imposed on employers when they apply for an LMO. In addition, the Canadian Government also intends to increase work permit fee from the present $150. However, it has not specified the quantum of the rise.

Canada’s temporary foreign worker programme came to the forefront last month after news reports suggested that the RBC was using temporary foreign workers hired by outsourcing firm iGate, replacing existing staff. Following the disclosure, RBC Chief Executive Gord Nixon apologised for being “insensitive” to local employees. iGate said its hiring practices were “fully compliant” with the Canadian law.

“The new visa laws will see an additional fee being charged for the work permit applied in Canada. There will be a direct cost implication. Though there are some changes on the immigration side, I do not believe that there will be any long-term strategic structural change. Our focus will continue to be very strong in the Canadian market with investments and job creation in the country,” said Phaneesh Murthy, President and Chief Executive Officer of iGate.

In its third change, Canada has also disallowed a rule allowing companies to pay temporary foreign workers 15 per cent less than prevailing wages for high-skilled positions, and five per cent less for low-skilled ones.

Most IT companies did not respond to queries on the changed circumstances.

Farid Kazani, CFO of mid-size IT solutions company Mastek, said that the impact of the new development on his company would be negligible.

“In Canada our onsite requirement is less. Also, we hire locals with domain knowledge in insurance,” he said.

Source:http://www.thehindubusinessline.com/industry-and-economy/info-tech/indian-it-companies-set-to-be-hit-as-canada-tightens-visa-norms-for-foreign-workers/article4689685.ece

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