Posts Tagged ‘Infosys’

Infosys sees increase in outsourcing

March 11th, 2010

IT major, Infosys Technologies, has witnessed an increase in outsourcing deals as all major markets are back on the recovery track, a top company official said.

“What has changed in the last two quarters is that the markets have improved and deals are coming back. We see more deal-flows,” Infosys’ chief executive officer and managing director, S Gopalakrishnan said.

As the deal pipeline is improving, the infotech major is looking at diversifying its business worldwide “The recovery is led by the United States and other emerging markets such as India and China. The United States contributes 60% of the total business. Clearly this is having more impact on the Indian infotech services. Proactively we are investing more on diversifying our business,” he said.

Presently, the company’s revenue distribution is 60% from North America, 25% from Europe and the balance from other parts of the world. “In 5-years from now, we see the revenue distribution at 40% from North America, 40% from Europe and 20% from rest of the world,” Gopalkrishnan said.

Source:http://timesofindia.indiatimes.com/biz/india-business/Infosys-sees-increase-in-outsourcing/articleshow/5669317.cms

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Infosys says outsourcing deal pipeline improving

March 10th, 2010

Infosys Technologies, India’s No. 2 software services exporter, is seeing a rise in outsourcing deal flows due to a recovery in the
global economy, a top official said on Wednesday.

Pricing for its services was likely to remain stable, Kris Gopalakrishnan, chief executive officer, told reporters on the sidelines of a seminar.

Infosys and its rivals such as Tata Consultancy Services and Wipro had seen a sharp drop in demand for outsourcing services and pressure on prices a year ago, as recession crimped investments on IT services by their clients.

Source:http://economictimes.indiatimes.com/infotech/ites/Infosys-says-outsourcing-deal-pipeline-improving/articleshow/5667392.cms

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Govt spending on IT expected to grow by 40%: Infosys

March 10th, 2010

Government IT spending is expected to grow by 40% supported by a 20% growth of the Indian market this year says, leading information technology company, Infosys’ Chief Executive Officer, S Gopalakrishnan. In an exclusive interview with CNBC-TV18, he says that the company is in talks with the government for four to five deals.

Further, he goes on to say that domestic banks are increasing their IT spend significantly. “The banking sector has upped its IT spends by 50% for the year.”

The placement season has seen quite a vibrant start with most of the IIMs placing a majority of their students with attractive packages. Commenting on the company’s hiring scenario, Gopalakrishnan says Infosys will be employing 20,000 freshers from campus for 2010.

IT companies, Gopalakrishnan says, are vulnerable to online hacking frauds. Therefore Infosys is beefing up its online security post Wipro fraud, he adds.

Source:http://www.moneycontrol.com/news/business/govt-spendingit-expected-to-grow-by-40-infosys_445926.html

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RPT-Infosys says outsourcing deal pipeline improving

March 10th, 2010

Infosys Technologies,India’s No. 2 software services exporter,is seeing a rise in outsourcing deal flows due to a recovery in the global economy, a top official said on Wednesday.

Pricing for its services was likely to remain stable, Kris Gopalakrishnan, chief executive officer, told reporters on the sidelines of a seminar..

Infosys and its rivals such as Tata Consultancy Services (TCS.BO) and Wipro (WIPR.BO) had seen a sharp drop in demand for outsourcing services and pressure on prices a year ago, as recession crimped investments on IT services by their clients.

Source:http://www.reuters.com/article/idUSBMA00710620100310

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Infosys bets big on pay-per-use model

March 5th, 2010

Infosys Technologies plans to have a third of its total revenues coming from new services, including cloud computing and

platform-based offerings, over the next few years, even as such engagements mean lower profitability to begin with.

The company has already started serving around four customers using these models of delivering services, and derives nearly 5% of its revenues from such services currently.

For Senapathy ‘Kris’ Gopalakrishnan, the chief executive of India’s second-biggest software exporter, the next big bet for the company is to break free from effort or time and material-based business model to an engagement wherein customers pay for what they use, and based on the business results achieved.

“You have to take a hit on your margins to start with, and sometime you may have to invest upfront. But from third, fourth or fifth customer you start making more money,” he said in an interview. “It increases the risk, and the way we can make money is when the platform is shared. We can’t make money on a single deal because competition will make sure that our margins are very less. And you have to remember that we need to share this revenues with other vendors,” he added.

In a cloud computing or platform-based model, Infosys can serve multiple customers using same set of services developed for an existing customer such as Royal Philips Electronics. Rivals Tata Consultancy Services (TCS) and Wipro are already offering similar services to customers who are seeking to lower their capital expenditure by adopting pay-as-you-go model.

“We are internally setting a target, we don’t know, if it will happen in 3 or 5 years, but we are saying that let us get ready for a third of our business to come from these new models,” said Mr Gopalakrishnan. “I can think about at least a dozen companies, who are experimenting with such models since past six months,” he said.

The company is still finding it difficult to grow its revenues from the European market, which accounted for nearly 21% of its revenues during quarter ended December 2009, down from around 27.6% the region contributed in 2008. “Europe, as expected is recovering slowly, and the concern is about debt in some geographies. European businesses are little bit more careful about taking up new projects, spending money, more so than other geographies,” he said.

Infosys’ top customers from Europe include ABN Amro, British Telecom and British Petroleum. However, customers in the US, which accounts for more than half of India’s $50-billion outsourcing industry, have started outsourcing of projects.

“The US has come back strongly, but there are uneasiness about unemployment, and hence, because of that people actually don’t want to talk about outsourcing, even if they are doing,” added Mr Kris.

While local experts are still terming it a jobless recovery, companies such as Infosys have started seeing more business from customers seeking to lower their operational costs.

Source:http://economictimes.indiatimes.com/infotech/ites/Infosys-bets-big-on-pay-per-use-model/articleshow/5644700.cms

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Outsourcing to India: Europe plays strictly by the rules

February 24th, 2010

European outsourcing customers prefer contract staff and local delivery, as per a latest Forrester study. Western Europe, which accounts for nearly $6.8-billion worth of India’s software exports, follows strict local labour rules and plans to avoid any move that could be viewed as anti-social, according to research firm Forrester.

After interviewing more than 30 vendor and user companies including Accenture, Capgemini, HP, IBM, Infosys, Tata Consultancy Services (TCS) and Wipro, Forrester reported that while global players such as ABN Amro leverage Indian providers for their global IT development and support requirements, Continental European companies send very little or even no work to India.

While Germany showed relatively solid growth in the past two years, locations such as France, the third-largest European IT services market after the UK and Germany, has sent less than 2% of its overall IT services budgets to India. This is even as Indians service providers offer the lowest rates and offshore scale.

Factors including organisational structures heavy on senior staff, historic preference for staff augmentation and traditional unwillingness to let work go off-site make offshoring from Continental Europe a peculiar market that has eluded almost all service providers Indians, regional Europeans, and even multinationals.

Companies in Western Europe aren’t in a hurry to cut costs by outsourcing overseas. Instead, their top priority is to be well integrated with the local social fabric, which includes avoiding cutting jobs in their countries, and adhering to local labour rules and other norms.

Indian companies, too, have been relatively inflexible in their approach in Europe. For instance, Infosys’ Poland facility (primarily for finance and accounting services) show how top Indian firms tend to limit their focus to select markets and offer narrow capability in one or two service lines. Moreover, they prefer to manage the staff themselves, and offer delivery from offshore locations.

Besides, most Indian firms see a challenge in ramping up onshore and nearshore resources as it directly impacts their bottom line. To capture more work in Europe, Indian outsourcers are making several moves and investments to become more relevant to markets such as Germany, the Netherlands, the Nordics, and Switzerland.

They are further recruiting local country-level or practice-level leadership, ramping up and opening new nearshore centres, starting language and cultural training centres offshore to train delivery staff and tweaking business models to accommodate lower offshore ratios, the report said.

Global delivery service firms such as Siemens IT Solutions and Services have been using Indian resources for low-cost labour for more than a decade. But, most Continental clients are still taking a cautious approach toward offshoring and show only a moderate growth of offshore initiatives.

Traditionally many believed that European firms typically prefer to send their jobs to nearshore locations such as Eastern Europe for the cultural proximity and similar time zones. However, the report revealed that more than 60% of European firms intend to send their work to India.

Source:http://economictimes.indiatimes.com/infotech/ites/Outsourcing-to-India-Europe-plays-strictly-by-the-rules/articleshow/5609881.cms

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Mega Deals: $1 billion outsourcing contracts may come to India

February 23rd, 2010

Large outsourcing contracts worth up to $1 billion look set for a comeback this year, as companies from segments like retail, banking,telecom and utilities, apart from government bodies, seek to cope with renewed demand for their services and also lower their operational expenses.

Outsourcing experts and industry officials told ET last week that auto customers too are looking to award large contracts for managing their business and IT systems this year. British Petroleum’s IT contract worth $1.5 billion awarded to Indian vendors TCS, Infosys and Wipro early this year was one such mega deal.

There are several such projects lined up in the country’s power sector as well, said Everest Group country head Gaurav Gupta. “Governments in the US and other western markets tend to account for a big chunk of mega deals, but Indian companies are not strong contenders,” he said, adding that large deals for Indian companies are typically in the range of $50-100 million, though some Indian IT services vendors currently have some mega outsourcing contracts in the pipeline.

Meanwhile, the US has seen its share of total contracts awarded steadily decline over the past five years. Europe is seen as the big gainer as the UK, France, Netherlands and Switzerland have brought the overall European tally to reasonable levels. Experts say the resurgence of mega deals may throw open more job opportunities in the sector. “Deal pipeline has picked up and 2010 is certainly a strong year compared with 2009,” said Sid Pai, managing director, global sourcing advisory firm TPI.

The latest TPI Index shows that almost $25 billion worth outsourcing contracts were awarded in the fourth quarter of 2009, up 47% over the third quarter. Each of these three large industry verticals, including financial services, manufacturing and telecom, saw sequential growth of 33%, 76% and 24%, respectively, in the second half of the previous year. In 2009, almost 70% of all broader market contracts were valued at under $100 million in total contract value worldwide.

“We see both large and small deals coming back to the table. Although the traditional verticals like telecom, financial services and manufacturing have gained volume, it has been observed that new verticals like retail, media and entertainment, healthcare are also driving growth,” said Suresh Sundaram, HCL Technologies global head for marketing and strategy. He added that sectors like public services and energies and utilities and geographies such as Continental Europe, Asia and Latin Amercia should be the ones to watch for in the long term.

Clearly, the trend of mega deals has picked up globally. Some big IT outsourcing contracts signed globally early this year include $1.2-billion deal between Deutsche Post DHL and T-Systems, Ian, Evan & Alexander Corp selected for Federal Aviation Administration contract worth $2 billion and the deal between IBM Corp for Essex County Council worth $4 billion signed in December last year.

“While mid and large sized deals will continue to be the key drivers, in terms of mega deals, there is pent up demand since late 2009. Also,suppliers and contracts are being consolidated that explain the resurgence of big deals this year,” said outsourcing advisory firm EquaTerra global sourcing consultant Uday Parmar. He said manufacturing sector which saw decline in annual contract value in 2009 may witness more such deals as the world gets out of recession.

Source:http://economictimes.indiatimes.com/infotech/ites/Mega-Deals-1-billion-outsourcing-contracts-may-come-to-India/articleshow/5605000.cms

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India’s Wipro heads for cloud computer era

February 22nd, 2010

At Bangalore based Wipro Technologies, India’s third largest information technology outsourcing company, an important experiment is under way.

About 500 employees are hooked up to a central computing “cloud” a collection of shared servers and software in a pilot programme to study the potential of a trend that could change the way the outsourcing industry works.

The pilot found that, whereas in the past, an employee at an outsourcing company might take about 43 days to set up a new project, including sourcing servers and hiring staff, it can take about 36 minutes to set up on a cloud network, says Girish Paranjpe, Wipro co-chief executive. With just a password, all the necessary computing power and software is available on the cloud.

“The potential is huge,” says Mr Paranjpe.

Cloud computing in which customers ultimately buy computing power and services and applications over the internet from a third party is poised to become the new battlefield between Indian and global IT outsourcing companies.

Indian groups Tata Consultancy Services, Infosys Technologies and Wipro, lead an industry that expects to report revenue from services exports of $56bn by March 2011, up 13 per cent on a year earlier. Opposite them is the global outsourcing sector, including US-based IBM and Accenture and France’s Cap Gemini.

Until now, the typical customer of these firms has kept much of its IT hardware in house and bought and maintained its own software. Within large companies, different divisions will have their own servers and hardware, leading to duplication and an excess of computing power across the organisation.

Wipro calculates that because of this the world’s servers are running at only 27 per cent capacity.

With cloud computing customers purchase computing power and applications on a pay per use basis. This is much like how a consumer uses electricity, paying only when the lights are on.

Mr Paranjpe calculates that cloud computing can increase server usage to 75 per cent of capacity. Others say it can reduce computing costs for companies to a tenth of their former levels.

For India’s computer services companies, cloud computing offers a chance to capture a client’s entire IT budget and a large part of their business process work, for instance, their billing and customer relationship management functions.

“It’s a huge opportunity you’re already managing the software, data and infrastructure of your clients,” said Pramod Bhasin, chairman of Nasscom, India’s outsourcing industry body. “Now you have a far greater ability to provide that on a much cheaper level to [parts] of the world which today remain underserved for IT.”

But to capture this business, outsourcing companies need strong consultancy practices to work with the chief executives of their customers.Western groups have an edge over their Indian rivals because of their large better established consulting divisions.

Cloud computing’s rise is fuelling consolidation in the global industry. Dell’s $3.9bn acquisition of Perot Systems last year married hardware with consultancy services. Hewlett-Packard paid $14bn for services business EDS in 2008.

India’s outsourcing companies, minnows compared with their international peers, might be forced to think about consolidation. So far most, like Wipro, are experimenting only with internal clouds.

“The private cloud computing solutions are working very well but there is still a long way to go in the public cloud computing domain to address data security and privacy,” says Kumar Parakala, global head of sourcing advisory at KPMG.

Source:http://www.ft.com/cms/s/0/78be97c0-1f52-11df-9584-00144feab49a.html

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Infosys BPO sets for 700 lawyers

February 22nd, 2010

In a press briefing, Infosys BPO Chief Operating Officer Ritesh M. Idnani said the company is planning to build a new facility to host expanded operations, by the end of the year or in the first quarter of 2011.

“We are excited about the prospect of growing and the demand is going up. We are planning to open new facilities and we have short-listed three places in Metro Manila with [a capacity of] more than 1,000 seats,” said Mr. Idnani.

The company is considering sites in Quezon City and the Clark free port in Pampanga.

Infosys BPO has 13 delivery centers around the world, with three in the Asia-Pacific region. The company provides customer services and contact center services as well as finance, accounting and legal process outsourcing. Many of its clients are based in the United States.

The Philippine center of Infosys handles about seven companies. The company made $316.2 million in revenues for the fiscal year 2008-2009, of which the Philippines contributed 8% to 10%.

Mr. Idnani said the expansion would mean more employees.

“Currently we have 650 employees but we see based on our delivery we can have 3,000 new employees within 18 to 24 months,” he said.

Once the company reaches its critical mass of 3,000 employees, growth would be much faster, he added.

But Infosys BPO is not just looking for contact center agents, but also for lawyers. Mr. Idnani said “legal process outsourcing is the fastest-growing practice for the company and we are looking for upwards of 700 lawyers.”

The Philippine BPO industry was able to reach revenues of $7.2 billion, employing around 442,000 employees in 2009. This represented a 19% increase over 2008 revenues of $6.06 billion. The industry is expecting around $9 billion in revenues and a growth of 26% for 2010 as more markets become confident in outsourcing to the Philippines.

Source:http://www.bworldonline.com/main/content.php?id=6658

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Obama’s remarks not aimed at Indian companies: Infosys chief

February 15th, 2010

A day after US president Barack Obama lashed out at US companies which are outsourcing to India, tech major Infosys Technologies brushed aside the apprehensions that the remarks were aimed at Indian Companies.

Kris Gopalakrishnan, CEO and MD of Infosys, said that the US president’s remarks were aimed at US companies having operations in multiple countries.

“What he (Obama) is talking about is US companies setting up operations outside US. Not about outsourcing to India. That is very clear. But it is not about us as far as I can see,” Gopalakrishnan said on the sidelines of a conference on Public Private Partnership for Internal Security-Vision 2020 in Hyderabad.

Obama had said that it was time to slash tax breaks for companies that ship jobs overseas and give tax breaks to companies that create jobs in the US.

Replying to question on shifting of focus of Infosys from USA to other countries in the wake of US President’s remarks, Goplakrishnan said the company has been doing it for quite some time to derisk the business.

Replying to question on recruitment plans for next financial year, he said the company will offer campus placements to 15,000 graduates and the total intake for the year will be decided in April.

Source:http://timesofindia.indiatimes.com/biz/india-business/Obamas-remarks-not-aimed-at-Indian-companies-Infosys-chief/articleshow/5569762.cms

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Indian companies free from Obama’s ire: Infy chief

February 15th, 2010

Clearing the air about Obama’s outburst against the companies outsourcing to India, Infosys Technologies said that the statement was not directed towards Indian companies.

Stating that Obama’s anger was only aimed at US companies operating in multiple countries, Kris Gopalakrishnan, CEO and MD of Infosys said that Indian companies were not the target of Obama’s stern words.

“What he (Obama) is talking about is US companies setting up operations outside US. Not about outsourcing to India. That is very clear. But it is not about us as far as I can see,” Gopalakrishnan said.

Gopalakrishnan made the statement while addressing a conference on Public Private Partnership for Internal Security-Vision 2020 here.

US President Barack Obama had on Friday, Feb 12, accused US companies outsourcing to India of unfair practices, adding that it was time to withdraw tax breaks to such companies.

Asked whether Obama’s remark would lead to Infosys shifting interest from USA to other countries, Gopalakrishnan replied that the company has been already doing it to secure business.

Speaking about the company’s recruitment plans for 2010, he said that while the total in take of employees will be decided in Apr 2010, the company has decided to offer campus placement to 15,000 graduates.

Source:http://news.oneindia.in/2010/02/15/indian-comapnies-free-from-obamas-ire-infy-chief.html

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Infosys and Wipro unfazed by Obama’s anti outsourcing cry

January 30th, 2010

Infosys and Wipro, two domestic global majors, appear unconcerned over US President Barack Obama’s anti-outsourcing proposal.

These two big players feel outsourcing was here to stay and the impact would be more on smaller companies.

Infosys mentor Narayana Murthy has told his colleagues that outsourcing cannot be washed away as it was more beneficial to US companies.

Obama in his state of union address said it was time to end tax breaks to American firms that farm out jobs overseas and help those who create employment within the country.
“To encourage … Businesses to stay within our borders, it is time to finally slash the tax breaks for companies that ship our jobs overseas, and give those tax breaks to companies that create jobs right here in the USA,” he said.

IT industry circles said Obama’s plan poses a veiled threat to outsourcing destinations like India. India has been one of the biggest beneficiaries of outsourcing and, naturally, the move to end tax breaks would negatively impact the country’s BPO sector.

Som Mittal, president of Nasscom, the country’s association of software exporters, said the proposal would not have significant impact for the outsourcing industry. “We will be their solution and not the problem,” he said.

Infosys and Wipro assert that outsourcing was unavoidable, and the impact of Obama’s new tax proposal will be minimal.

Large companies like theirs have the breadth to expand their overseas presence but smaller companies will be forced to look at other ways to retain US clients.

Source:http://www.sakaaltimes.com/SakaalTimesBeta/20100129/4718702708548754715.htm

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India’s Infosys rides early recovery wave

January 28th, 2010

India’s Infosys Technologies (INFY.BO) finds itself in a sweet spot as recovery hopes take hold, with customers showing a new urgency to outsource operations, its chief executive said on Wednesday.

India’s No. 2 outsourcer was hit hard early in the downturn, reflecting its heavy exposure to the United States and financial services. But it is now coming out of the trough ahead of many other international companies.

“You are seeing a pent-up demand of projects coming our way,” Kris Gopalakrishnan told Reuters on the sidelines of the World Economic Forum (WEF).

“Companies do not want to increase their fixed costs so they want to outsource,” he added.

Infosys, a trendsetter for the $60 billion Indian outsourcing sector, raised its annual sales forecast on Jan. 12 after a strong quarter to December.

That performance underlines a key theme echoed by many speakers at the WEF meeting in Davos this week — emerging market economies and companies are growing much faster than those in the developed world.

Gopalakrishnan said prices, which had fallen in the downturn, had now stabilised but were “very unlikely” to increase for the rest of this year at least.

“In this environment it is going to be very difficult to increase prices. What you have to do is play with your business mix, play with your solutions, add more value and then, of course, you can charge more,” he said.

One weak spot for Infosys has been Europe. But Gopalakrishnan said Germany and France, in particular, remained key areas for growth in the years ahead and Infosys was looking at small acquisitions to boost its presence there.

“The likelihood of a larger acquisition is remote. By and large our target acquisition is somewhere between $300 million to $1 billion in revenue

Source:http://www.reuters.com/article/idUSLDE60Q2HJ20100127

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S. Korea, India to expand IT, software cooperation

January 26th, 2010

South Korea and India plan to expand economic tie-ups in the information technology (IT) and software sectors to improve the global competitiveness of both countries, the Seoul government said Tuesday.

The Ministry of Knowledge Economy said South Korean officials accompanying President Lee Myung-bak in India pointed out that Seoul’s strength in IT-related hardware and New Delhi’s leading position in the world’s software industry can create positive synergy for future growth.

South Korean companies such as Samsung Electronics Co. and LG Electronics Inc. are top competitors in the global IT sector, while the country’s high-speed internet infrastructure is one of the best in the would.

India is a software powerhouse, leading research and development in areas such as embedded software, and with companies like NASSCOM and Infosys making headway into the global IT business arena. The country is also a favorite outsourcing destination for multinational online companies seeking software support.

“Knowledge Economy Minister Choi Kyung-hwan pointed out at a meeting of both Korean and Indian businessmen in New Delhi that the two sides can greatly benefit from working together and learning from each other’s strengths,” a government official said.

The official added that Choi, who is part of the South Korean president’s entourage, met with Indian Commerce Minister Anand Sharma and called for streamlining India’s trade-related administrative processes, which investors say are inconvenient.

“He raised the issue of India’s current policy of restricting the types of business investments it accepts and difficulty in getting visas and general lack of transparency in policies,” the official said.

The South Korean minister was also present at the memorandum of understanding (MOU) ceremonies between the Korea Trade Commission and India’s commerce ministry.

On top of those tie-ups, the state-run Korea Export Insurance Corp. signed MOUs with the Steel Authority of India and the ICICI Bank, and the Korea Federation of Textile Industries agreed to expand cooperations with an Indian umbrella textile organization.

The Korea Trade-Investment Promotion Agency said it exchanged MOUs with Invest India and the Indian chamber of commerce.

The ministry, meanwhile, said representatives from South Korean small- and medium- sized enterprises are holding talks with Indian businesspeople on the sidelines of President Lee’s visit and are expected to reach commercial deals worth up to US$150 million.

Seoul is trying to expand economic ties with New Delhi after the two sides sealed a “Comprehensive Economic Partnership Agreement,” a de facto free trade deal, in August 2009. The pact took effect early this year.

Source:http://english.yonhapnews.co.kr/business/2010/01/26/23/0502000000AEN20100126007100320F.HTML

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IT cos: Pinkslips in ‘09, attrition in ‘10

January 21st, 2010

India’s top three outsourcing companies are ramping up hiring and increasing pay as global corporations, mainly from the US, send more work offshore to cut costs as they emerge from the downturn.

Tata Consultancy Services, Infosys, and Wipro expanded their global workforces by an average of 5.1 per cent last quarter, together adding 16,701 employees, company documents show — an early sign that the Great Recession may ultimately benefit India as cost-conscious companies outsource more work, just as they did after the dot-com bust.

Also, after about a year of hiring slowdowns, all three companies are sweetening compensation as the fight to hold on to talented employees in India heats up.

Infosys offered its Indian employees an average 8 per cent pay hike in October, their first raise since April 2008, and executives said last week they are considering another raise to combat rising attrition.

“The market is heating up and we want to retain talent,” human resources director of Infosys Mohandas Pai told reporters.

Infosys last week raised its gross hiring target for the second time this fiscal year, to 24,000 people. Wipro executives said they plan to offer staffers a raise in February.

Tata Consultancy Services has paid out 150 per cent of performance-linked pay — which normally amounts to 20 to 45 per cent of compensation — for the last two quarters, and executives say they will raise salaries next quarter, after a year-long wage freeze.

As demand for workers revives, employers have begun to worry about rising staff turnover. Employees who sat tight during the downturn have started to shop around for better jobs and better salaries.

Attrition at Wipro jumped to 13.4 percent last quarter, up from an average of 8.9 percent over the prior three quarters. Attrition at Infosys rose

to 11.6 percent last quarter from 10.9 percent the prior quarter. Attrition at TCS has been stable, at around 11.5 percent, though executives say they expect that number to rise.

Indian firms say they are increasing global hiring, including in the US, as they pursue higher-end work like consulting. But US employees remain a fraction of total staff.

TCS, for example, recently finished hiring 250 Americans for its Cincinnati campus, but US employees still account for less than 0.5 per cent of the company’s global workforce.

The employment revival in India’s outsourcing sector, which counts on the US for about 60 per cent of global sales, comes as unemployment in the US stagnates around 10 per cent — near a 26-year high.
Inflation-adjusted wages in the US last year fell 1.6 per cent, the biggest decline since 1990.

“When there is a downturn the compulsion to control costs increases,” said Dipen Shah, an analyst at Mumbai’s Kotak Securities. “The demand for offshoring will increase. That will play to the advantage of Indian IT companies.”

He argues that the cost savings from offshoring has helped US companies survive — and that’s good for the American worker.

“You might say jobs in the US are getting displaced by jobs in India, but because of the value provided by Indian companies and lower costs, there are firms who are able to keep their heads above water and continue to employ their existing employees,” he said.

TCS, Infosys and Wipro, which can do everything from call center management and claims processing to software development and consulting, all reported stronger than expected results for the December quarter.

Revenues and volumes grew, signaling that the cost-cutting imperative of this last, lean year may be over for India’s $60 billion software services industry.

Source:http://infotech.indiatimes.com/news/software-services/IT-cos-Pinkslips-in-09-attrition-in-10/articleshow/5483407.cms

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Wipro Q3 net jumps 19%, says demand positive

January 20th, 2010

Wipro beat estimates with a 19% rise in December quarter profit and projected growth as a global economic recovery boosts demand for outsourcing services and eases pressure on fees.

Wipro, the country’s No. 3 software services exporter behind Tata Consultancy Services and Infosys Technologies, added 4,855 employees during the December quarter, its biggest pace of staff addition in more than two years.

New York-listed Wipro expects its IT services revenue to rise 3.6-5.4% in January-March from the preceding quarter to $1.16-$1.18 billion, after it posted a 4.9% sequential rise in the latest quarter.

“We have seen a positive demand environment,” chairman Azim Premji said in a statement.

“In 2010, we expect IT budgets to be flat to marginally positive,” he said.

Shares in Wipro rose as much as 2.1% in opening deals to Rs753, their highest since April 2000.

A global economy on the mend, recent deal wins, and stable prices have brightened the outlook for Indian IT companies such as Wipro, Tata Consultancy and Infosys, after the world recession put a lid on the sector’s scorching pace of growth.

Research firm Forrester said in a report last week IT sector would see a recovery in 2010 as businesses and governments in the United States and around the world began spending again on technology.

In 2010, global spending on IT will rise 8.1 percent to more than $1.6 trillion after falling 8.9% last year, it said.

The rupee, which rose 3.4% in October-December, the higher salaries and tough competition from firms such as IBM and Accenture are key risks for a sector that earns more than half its revenue from the United States.

Wipro, which integrates IT systems, develops software applications and manages call centres, said October-December net profit rose to Rs12.03 billion ($263 million) under international accounting rules, from 10.10 billion a year ago.

A Reuters poll had forecast a net profit of Rs11.59 billion for Wipro, which counts Citigroup, Cisco, General Motors and Credit Suisse among its clients.

Revenue rose 5.6% to Rs69.77 billion, as it added 31 clients for its IT services business.

Tata Consultancy and Infosys, the top two software exporters, both beat quarterly profit estimates last week, and forecast a positive outlook on hopes of an increase in outsourcing demand from western clients.

Shares in Wipro, majority-owned by billionaire chairman Azim Premji, rose 13% in the quarter, in line with the sector index and more than a 2% in the main index. The stock nearly tripled in 2009.

Source:http://www.dnaindia.com/money/report_wipro-q3-net-jumps-19pct-says-demand-positive_1336900

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Infosys BPO positioned in leaders quadrant of magic quadrant for comprehensive finance and accounting BPO

January 14th, 2010

Infosys BPO Ltd. today announced that it has been positioned by Gartner, Inc. in the ‘Leaders Quadrant’ in the 2009 Magic Quadrant for Comprehensive Finance and Accounting (F&A) BPO report[1]. According to the research firm’s report, “Leaders are performing well today, both with a clear vision of market direction and by actively building competencies to sustain their leadership position in the market. They generally share superior market understanding, have a global client base, an extensive network of well-distributed and highly populated global delivery centers catering for multiple languages, a good balance of transactional and high-end F&A delivery and innovative sales offerings.”

Gautam Thakkar, VP and Global Head for F&A, Infosys BPO Ltd, said, “We believe that our position in the Leaders Quadrant is testimony to our ability in the seamless delivery of end-to-end F&A services from multiple global locations. In a considerably short span of 5 years, we have been able to scale great heights and significantly transform the finance processes of our clients. We have been able to leverage our extensive technology capabilities, clearly shaping the vision for the next generation of F&A outsourcing. This recognition validates our strategy and the significant investments that we have made in our F&A practice to improve our pipeline and add measurable business value to our clients.”

Magic Quadrants depict markets using a two-dimensional matrix that evaluates vendors based on their completeness of vision and ability to execute. The report evaluates a qualified group of 13 vendors in the Comprehensive F&A BPO market.

As a leader in Comprehensive F&A BPO transformation, Infosys BPO Ltd provides services to 44 clients and has been acknowledged by top industry analysts. Infosys has been listed as a Top Enterprise Provider in FAO Today’s 2008 annual survey (http://www.infosys.com/newsroom/press-releases/Pages/top-enterprise- provider.aspx). The company has also won a series of awards in this space, including The FAO Today – Provider of the Year Award 2008 (http://www.infosys.com/newsroom/press-releases/Pages/provider-of-the-year08. aspx). Senior Infosys BPO executives were also featured in FAO Today’s Superstars list in 2008 (http://www.infosys.com/newsroom/press-releases/ Pages/infosys-bpo-executives.aspx).

(Due to the length of the above URLs, it may be necessary to copy and paste these hyperlinks into your Internet browser’s URL address field. Remove the space if one exists.)

About the Magic Quadrant

The Magic Quadrant is copyrighted 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Source:http://www.prnewswire.com/news-releases/infosys-bpo-positioned-in-leaders-quadrant-of-magic-quadrant-for-comprehensive-finance-and-accounting-bpo-81420872.html

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Infosys results signal coming IT boom

January 13th, 2010

It feels like 2004 all over again. The Infosys results point to a major upcycle in outsourcing, driving profits up to levels not imagined till recently.

That was the verdict from Bhavtosh Vajpayee and Nimish Joshi, analysts with CLSA Asia-Pacific Markets, after India’s No 2 software company declared its December quarter numbers on Monday.

Net profit rose 2.7% to Rs 1,580 crore over the July-September quarter, which is at least Rs 100 crore more than what analysts had predicted.

To top it, the company said it is raising its sales guidance for the year ending March 31, 2010 by 2% to $4.76 billion (Rs 21,763 crore) — reversing an earlier prediction of a 1.3% drop — because of global economic recovery, which is expected to generate greater orders for software and services.

The company, however, warned a rising rupee can impact its profits because it will get less for the dollars it earns abroad.
Software shares gained after the Infosys results.

“After six years, we have seen a December quarter this strong. With a lot of business billed hourly/daily and more holidays, the December quarter (usually) mean a weak seasonal pattern. Not so this time,” Vajpayee and Joshi exulted.

The duo view outsourcing as “binary trend”, which indicates extreme troughs and highs.

“When decision making stops among customers, it is a deep freeze. The Indian cost-saving proposition loses relevance amid restructurings, bankruptcies, mergers and management changes among customers. (but) when outsourcing rains, it pours,” they said.

The two are now expecting surge in outsourcing, which will drive multi-quarter earnings upgrade cycle.

“It will be hard(er) to model the extent of growth possible, and Infosys’ latest quarterly report shows just why,” they write in their concise report.

Kris Gopalakrishnan, chief executive officer (CEO) of Infosys Technologies, said the worst was behind for Infosys and the IT sector in general.

“When we discuss with our customers, they are confident about their business and that (confidence) is reflected in their decision making. They are now committing to larger projects. In this quarter, we won a large project worth $200 million,” he said.

Gopalakrishnan believes post-recession customers’ focus on cost will see a flood of outsourcing deals, which will benefit offshoring companies. “2010 will be a better year then 2009,” he said.

Manoj Singla, Nishit Jasani and Gourav Vijayvergiya, analysts with investment bank JP Morgan, expect the pace of growth of the IT sector to beat the expectations of industry and markets.

“The Infosys results highlight the continued recovery in the IT spending environment with the pace of growth being higher than expectations,” they said in a report after the results on Tuesday.
Global corporations are being forced to cut costs due to the ongoing recession by outsourcing work to companies like Infosys.

“Indian vendors have to thank the downturn for the next step up in their share of the $800 billion global IT services pie. The offshore proportion is rising for most services. The sector has not broken free of challenges yet but we believe opportunities will overwhelm risks in the next two years,” Vajpayee and Joshi said.

However, Ganesh Natarajan, global CEO of Zensar Technologies and former chief of Nasscom, says the increase in outsourcing will not be an ‘explosion’, but will be ‘gradual’.

“We will see the 2007 kind of growth (15%-18% annually) only in 2011-12. In this fiscal, we will see earnings grow 10%-12%, which will be higher than the 5%-7% we have forecast for the current fiscal,” Natarajan said.

Source:http://www.dnaindia.com/money/report_infosys-results-signal-coming-it-boom_1334119

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Infosys posts strong december quarter; ups full year guidance

January 12th, 2010

Infosys (INFY) late Monday posted better-than-expected results for its fiscal third quarter ended December – and provided strong guidance for the March quarter.

The IT outsourcing company posted Q3 revenue of $1.23 billion and profit of 59 cents a share; that was ahead of the Street at $1.17 billion and 51 cents.

For Q4, the company sees revenue of $1.24 billion to $1.25 billion and a profit of 56 cents; the Street consensus was for $1.19 billion and 51 cents.

For the full year, INFY now sees revenue of $4.75 billion to $4.76 billion with a profit of $2.26 a share; previous guidance had been for $4.6 billion to $4.62 billion; the Street had been expecting profits of $2.14.

Source:http://blogs.barrons.com/techtraderdaily/2010/01/11/infosys-posts-beat-and-raise-dec-qtr/

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Infosys gets earnings season rolling

January 11th, 2010

The month ahead should soothe market players who have been displeased by the lackluster trade seen of late on the Bombay Stock Exchange’s Sensex. As corporate earnings for the October-December quarter start pouring in, Dalal Street will be buzzing with activity, giving investors ample triggers to pick or dump stocks.

But earnings for the fiscal third quarter will not just test expectations that the stock market has priced in, but will also essentially show whether the optimism surrounding India’s economic recovery holds good.

Analysts widely predict third-quarter earnings for the benchmark 30 stock Sensex to show year on year growth. An average poll of seven brokerages forecasts Sensex earnings to rise 19.3%, while sales are expected to grow 20.8%.

Even as this growth will largely reflect upon the lower base of the last year’s quarter when corporate profits took a hit from the financial crisis it is crucial to note that the quarter would mark the return of positive growth in earnings after four straight quarters of decline.

“The recovery is getting more broad-based, with only five companies out of 30 likely to show profit decline,” Bank of America Merrill Lynch said in a report, adding that combined sales of Sensex companies will show an increase in the period after contracting for each of the last three quarters.

The robust sales volume recorded by automakers in the last quarter will see them lead the earnings’ expansion on the Sensex. Companies in the metals, cement, capital goods (including power) and consumer goods spaces are likely to be the other major contributors to growth, helped by a strong rebound in domestic consumption.

However, performance of telecom companies will continue to be marred by the cut throat competition that has seen new service providers offer cheaper rates to win customers, pushing established players into a pricing war.Most companies in India now offer calls at 1 cent/minute, under certain schemes.
Infosys, first as usual As always, IT bellwether Infosys Technologies Ltd.will kick off major corporate results when it reports Tuesday.

Earnings for India’s second largest software services exporter by revenue are keenly watched, as performance at Infosys is often seen as an indication of results for its peers, such as larger rival Tata Consultancy Services Ltd.as well as Wipro Ltd.and HCL Technologies Ltd.

Thirteen analysts on average expect the $31 billion Bangalore based Infosys to post a 10% year on year fall in third-quarter net profit to 14.83 billion rupees ($327 million) on revenue of 55.80 billion rupees, down about 4% on year.

The company, which fetches about 66% of its revenue from the U.S. market, had posted a net profit of 15.40 billion rupees on revenue of 55.85 billion rupees for the July September period.

The picture doesn’t look rosy on a sequential basis, as the recent quarter was hurt by fewer working days on account of a number of festivals and an appreciation of the rupee against the U.S. dollar by about 3%.

Margins for the quarter will also be weighed by the salary hikes and promotions the company gave in October.

Still, analysts aren’t really worried, as they foresee a rise in the volume of outsourcing work for Infosys going forward amid a pick up in technology spending by its clients. Also, wage hikes are seen as a rebound in business sentiment for outsourcing.

“The decision making freeze among customers in the past six quarters is giving way to an urgency to outsource,” brokerage CLSA Asia Pacific said in a note.

Source:http://www.marketwatch.com/story/market-waiting-eagerly-for-infosys-earnings-2010-01-10?reflink=MW_news_stmp

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Infosys may report first drop in net profit on wages

January 8th, 2010

India’s leading software services companies are set to report a fall in profit margins for the last quarter due to firmer local currency, though demand for outsourcing is improving in a global economy on the mend. The country’s $60 billion sector, which manages complex computer networks to maintaining technology operations for clients such as General Electric and Citigroup, is back to its hiring ways and is also boosting salaries.

“All the negatives in the world economy are not out of the system, but the confidence level in the IT sector is better now compared to the beginning of last year,” said Rakesh Rawal, head of private wealth management at Anand Rathi Financial Services.

“The companies are now expected to come back on the growth path, but the key challenge is the currency rate.” A global recovery, recent deal wins and stable prices have brightened the outlook for Tata Consultancy Services and Infosys Technologies, India’s top two IT exporters, after the global recession hit the sector last year. The rupee, which rallied to a 15 month high on Thursday, surging wages, and intense competition from global firms such as IBM, Accenture and Hewlett-Packard are seen as key risks for the sector.

The rupee is set to rise another 4 percent this year on top of its 4.7 percent increase last year, with gains driven mainly by inbound portfolio investment, according to a Reuters poll. Indian tech firms are a magnet for thousands of young jobseekers with their sprawling campuses offering pizza and Subway outlets, golf courses and fitness centres to retain employees.

The software services sector gets more than half its revenue from the United States but companies are furiously expanding in Asia Pacific, Latin America and the Middle East to reduce dependency in the market and boost growth. Infosys, India’s No. 2 software
exporter, a trendsetter in the showpiece industry, kicks off the earnings parade on Tuesday, followed by sector leader Tata Consultancy on Friday and third ranked Wipro on Jan 20.

Infosys is expected to post its first year on year drop in October December profit, as wage rises, a stronger rupee and higher sales and marketing costs dent margins. Valued at $32 billion, Infosys, which had previously frozen salary hikes and promotions for this fiscal year, said in October it would raise pay by an average of 8 percent this year for its employees in India.

Markets will be keen on the company’s comments on business and pricing trends, hiring and IT budgets of its overseas clients in 2010. Last month, Accenture reported a fall in first quarter earnings and gave a sales outlook for the current quarter that was weaker than analysts’ expectations.

Source:http://economictimes.indiatimes.com/Earnings/Infosys-may-report-first-drop-in-net-profit-on-wages/articleshow/5423525.cms

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IT majors vie for $500-million Danish pension fund contract

January 8th, 2010

Denmark’s largest pension fund company, ATP, has expressed a desire to outsource its internal information technology (IT) management and back-office works to Indian service providers.

It is understood to have issued request for proposals (RFPs) for technology upgrade and support works worth over $500 million (Rs 2,300 crore). Most Indian IT outsourcing companies, including Tata Consultancy Services (TCS), Infosys Technologies, Wipro, HCL and L&T Infotech, have responded, according to sources privy to the development.

The contract, according to the sources, include two different components one for mainframe and IT infrastructure support and management, which includes setting up and managing of data centres, and the second one is for hosting SAP services, with complete maintenance and environmental support. It is understood that ATP was already working with a leading global tier-I supplier (not from India) for its IT infrastructure management and support. However, they decided to cancel the contract and go for a fresh bid, not being satisfied with the services from the existing vendor.

“The RFPs had gone to 18-20 companies, of which they are in the process of finalising the final names. They are expected to finalise the names in the next couple of weeks,” a highly placed industry sources told Business Standard.

Even though ATP has initially decided to float the contract through the government (Denmark) channel, they had to open it due to European Union (EU) guidelines. Since the contract mandated setting up of huge data centres in Denmark and Copenhagen, a lot of Danish players have also participated in it. Indian IT services companies, including TCS, Wipro and HCL, run huge data centres for their clients in most European countries, including the Nordic region.

It is also understood that Nordea, a financial services group headquartered out of Copenhagen, is also looking at outsourcing to Indian software vendors. The company is in the process of finalising multi year IT outsourcing contracts, which will fetch a revenue of $70 million per annum.

The IT services market in the Nordics is estimated to be $10-12 billion and is growing at a compunded annual rate of 5 per cent. The Nordic region, according to a recent study by PricewaterhouseCoopers, is witnessing high ICT adoption and R&D investments, and is gradually opening up to offshoring as a means of sustaining organisational competitiveness.

Due to high cost structures, enterprises in most of the Nordic countries, including Denmark,Finland and Sweden, are looking at low cost destinations like India. This gives them a cost advantage in the range of 30-40 per cent, says industry sources. They add that Indian IT outsourcing services’ providers are finding the financial services space in Europe and Nordic region a lucrative proposition.

“Last quarter alone, we are seeing a very good traction in terms of deal outflow from leading European banks. We are expected to see a flurry of activities in the financial services and insurance space in Europe, in areas such as mutual fund, hedge fund and private equity,” said an analyst working with a leading consulting company.

Source:http://sify.com/finance/it-majors-vie-for-500-million-danish-pension-fund-contract-news-technology-kbibOzfjjga.html?scategory=Technology

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IT Inc may not reboot in 2010

January 6th, 2010

India’s $60 billion technology services industry may have hoped for a rebound in 2010 after gloomy 2009, but days into the New Year,the initial optimism is fast wearing thin.

Industry officials,analysts and other experts believe that India’s IT sector, a habitual growth monster until the crisis period last year, is unlikely to return to the ‘business as usual’ situation that existed before the crisis and will have to soon recalibrate itself to a new reality and new growth strategies.

The US and European markets, which account for about 80% of Indian software exports, are yet to show signs of a pickup in demand for outsourcing that was expected in the run up to New Year. Taking note,industry lobby group Nasscom said it does not see any immediate upward revision in the exports growth target,which it had pegged to an all time low of 4-7 % in mid 2009.

“It’s a demand environment that appears permanently damaged,’’ said Vineet Nayar,CEO,HCL Technologies. Other business services providers like Infosys Technologies, Wipro Technologies and Genpact share the same sentiment.

After a compounded growth of over 30% since the 2003-04 dotcom bust, software export growth fell to 16.3% at $46 billion last fiscal against 27% at $40 billion in 2007-08. Last year saw Indian companies embracing survival strategies, moving to fixed costs and bundling software services with back-office operations and remote infrastructure management,to retain customers and fuel growth.

HCL’s Nayar calls it coping with a new ‘normal’ where, “we will see lower ‘normal’ levels of expenditure, lower volumes, hard costs, lower margins and lower annual increases”.

Besides tough global headwinds, Indian providers are also up against a stronger rupee that will erode margins. A Bank of America-Merrill Lynch (BoA-ML) tech sector report expects the Indian currency, which has appreciated about 4% vis-a-vis the dollar in the last quarter, to strengthen further over the next few quarters at Rs 45 by March-end and Rs 43 by December 2010.

Source:http://infotech.indiatimes.com/articleshow/5413609.cms

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Insiders elevated to head Infosys BPO and KPO divisions

January 6th, 2010

Infosys Technologies has finalised the new heads for its business process outsourcing subsidiary, Infosys BPO, and the knowledge process outsourcing practice.

Sticking to its strategy of giving the next generation of leaders bigger opportunities within the company, the company, India’s second largest in information technology services, has elevated Swaminathan D (’Swami’ Swaminathan) the current COO and senior vice president of Infosys BPO to the position of CEO and MD.And,Kishor Gummaraju who was earlier AVP and head of consumer packaged goods solutions at Infosys has been made head of the KPO practice.

The company is expected to make a formal announcement regarding these after the announcement of their results on January 12. The post of CEO and MD of Infosys BPO was vacant since Amitabh Chaudhry quit tojoin HDFC Life in November last year. And the exit of Joydeep Mukherjee,VP and head of knowledge services (KPO practice),laid vacant the post of KPO head.

Infosys had considered five candidates, all from within the company for the coveted post of MD and CEO of Infosys BPO. “We have shortlisted five contenders for the post and all of them are from within the company. The BPO CEO is going to be hunted from inside and hopefully, we will finalise the name by January 1,” Nandita Gurjar, senior VP and group head for HR had said earlier.

Other than Swaminathan, who joined the company in 2004 from Eicher, the name of Ritesh Idnani, head of worldwide sales and marketing, Infosys BPO was also considered for the post.

The company is said to have respected the seniority factor and upheld the practice of elevating the COOs to the post of CEO and MD. Amitabh Chaudhry was also COO with Infosys BPO before being elevated to the top post after the exit of Akshaya Bhargav in March 2006.

It is learnt that Infosys decided to select Gummaraju as KPO head because of his consulting background. Gummaraju has a Bachelor’s degree in electronics and telecommunication engineering and an MBA, with more than 17 years of experience in the retail and CPG (consumer packaged goods) industry, the last one being with Unilever as a commercial manager.

“We strongly believe that we must develop our next generation of leaders internally and we must fill up these vacant positions internally. It is only when we find that nobody is qualified internally will we consider outside candidates,” Infosys MD and CEO S Gopalakrishnan had earlier told Business Standard.

Source:http://business.rediff.com/report/2010/jan/06/tech-bpo-insiders-elevated-to-head-infys-bpo-and-kpo-arms.htm

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TCS, Infosys, Wipro give local flavour to foreign operations

January 6th, 2010

India’s large software service providers are going increasingly local with hiring in overseas markets, part of a drive to position themselves as truly global players and polish their image in advanced economies reeling from job losses.

Beginning with employing foreign nationals for junior and mid level positions, companies such as Tata Consultancy (TCS), Infosys and Wipro together these three account for about a third of India’s IT exports  now have a number of foreigners in their top echelons.

“There’s a transition in mindset to grow out of the Indian mold and aspire to be like an Oracle , IBM, Accenture, SAP. Also, as Indian companies have gained scale they can tap the best foreign talent; earlier they had to settle for just about anyone,” says K Sudarshan, managing partner at executive search firm EMA Partners International.

In the past year, many of the top positions at Wipro Technologies have been filled by foreigners. American Martha Bejar left Microsoft to join India’s third largest software exporter as president, global sales and operations. Ralf Reich, a former Unisys executive in charge of strategic outsourcing in continental Europe, was appointed head of German operations. And Wipro’s centres in France and Japan are also headed by non-Indians.

Infosys’ German, French and Australian operations are managed by locals. Jackie Korhonen, ex-vice-president of managed business process services for IBM Australia and New Zealand, is now head of Infosys Australia.

“They want to be true multinationals. Besides, if you want to really penetrate a local market, bagging business from not only big companies but also small and medium, you better have a local face,” says Diptarup Chakraborti, principal research analyst, Gartner.

At TCS, India’s largest technology services company, foreign nationals comprise nearly 12 percent of the senior management. Among the key executives are John Lenzen, global head of marketing, Gabriel Rozman, global head of emerging markets and Carol Wilson, global business unit head, Hi-Tech solutions unit.

Amit Singh, head of the IT practice at Avendus Capital, says that Indian companies, used to expanding at 30 percent, are now seeing growth decline. “They want new avenues to maintain growth and hence the geographic expansion and local faces to drive it.”

Indian software providers have also been expanding into new geographies in the past year. Infosys opened an office in Brazil in mid-December and in recent months Wipro started operations and ramped up investments in strategic development centres and near-shore centres like Atlanta (US), Bucharest (Romania), Wroclaw (Poland), Curitiba (Brazil), Chengdu (China) and Cebu (Philippines).

TCS, present in 42 countries, added its eighth delivery centre in Latin America in the Technology District of Buenos Aires in Argentina. Other new offices it opened overseas included in Mexico, Ohio and Cincinnati. “We leverage diversity as a key competence to enhance our global network delivery model. It also helps build our employer brand in overseas geographies,” says Ajoy Mukherjee, VP & head, Global HR, TCS. From about 4,000 foreign nationals in FY06, TCS had over 10,000 foreign nationals at the end of FY09.

Wipro, says its senior vice-president for Talent Engagement & Development, Saurabh Govil, is proactively hiring local talent overseas. “Local talent works for us on several levels , like better knowledge of local markets, niche skills and availability of talent and very importantly, better knowledge of the customer.” Foreign nationals make up about a tenth of Wipro’s workforce and in offshore centres it’s as high as 25 percent. In offshore centres Wipro plans to expand its base of local employees to about 50 percent in the next few years.

Hiring foreigners as country heads and business unit heads is more common among technology companies than traditional product firms. IBM has about 80,000 Indians in its 400,000-plus global workforce. Nearly a third of employees at Microsoft are non-American workforce and HP has about 60,000 employees in India out of a total 320,000 staff.

Indian companies are globalising their workforce as they expand to new markets and try to win work from governments overseas, much like multinationals such as IBM and HP. Indian IT businesses are dependent on global markets, not local, and as companies grow they need to counter xenophobia to avoid a backlash.

“Job losses to outsourcing is an emotional issue and increased local hiring at onsite and near-shore centres helps counter that. Besides it adds local flavour to the sales effort,” says Gartner’s Mr Chakraborti.

Source:http://www.tradingmarkets.com/news/stock-alert/wit/tcs-infosys-wipro-give-local-flavour-to-foreign-operations-681007.html

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