Posts Tagged ‘IT’

Toyota Material Handling outsources IT services to CGI

August 21st, 2014

CGI signed an agreement with Toyota Material Handling Europe (TMHE) for the outsourcing of TMHE’s entire IT operations. Under the agreement, a majority of employees from TMHE’s IT department will be rebadged to CGI. The contract has an estimated value of SEK 230 million (approximately CAD 37 million) for five years.Outsourcing54

The company’s main purpose in outsourcing is to free up additional resources for business development. Cost savings, quality improvements and access to expertise and innovation from an experienced IT partner are other motivating reasons. CGI has been given responsibility for TMHE’s data centre, as well as its application management, service desk, email, network, collaboration, storage and security services. In addition, CGI will deliver its standardised IT services for workplaces for approximately 6,000 users in Europe.


70 pc stalls booked for Subisu CAN SofTech

August 21st, 2014

The four-day long Subisu CAN SofTech 2014, which is scheduled for September 11, has received 70 percent booking for stalls. Outsourcing53

The expo which will begin at Bhrikutimandap aims to bring local and international firms under a single roof for business promotion, product exhibition and knowledge transfer so that visitors can get all information related to software and technology.

The Computer Association of Nepal (CAN) is organizing the event.

According to Amrit Kumar Pant, general secretary of CAN, the expo will have 142 stalls related to computer education, computer security, banking, information management, account management, antivirus, and hospital management. In the service sector, there will be stalls providing internet service, cable and television service.

Likewise, in the solution sector the stalls will be providing security solutions, wireless solutions, printing solutions, power solutions and various applications for different computing devices and smart phones.

“We have already received booking for 70 percent of the stalls,” said Pant.

Local IT companies, business process outsourcing (BPO) firms, software developers, ISPs and telecom companies, software as a service (SaaS) among others, are taking part in the event.

“As software promotion helps a lot in economic development of the country, the expo will help a lot in software promotion and development,” said Binod dhakal, president of CAN.

Visitors at the expo will get discounts and benefit from various schemes. Midas Education is providing its e-Learning application worth Rs 400 free of cost to those bringing laptop, pen drive or smartphone. Sagar Infosys is providing special discount on Kaspersky antivirus and Prestigio smartphone and tablet.

Subisu is bringing special internet package. Erasoft is launching a special app named onver smart taxi from which customer can hire a taxi service staying at their homes.

CAN is also organizing seminar on web security in association with SQA Enthusiast and workshop on virtualization in association with Green IT solutions on the sidelines of the event.

General visitors will have to pay Rs 50 as an entrance ticket while student will get 50 percent discount. The expo will last till September 14.

The expo received 131,000 visitors last year and this year CAN expects a footfall of 150,000 visitors.

Subisu Cable Net will be title sponsor for CAN SofTech 2014 and for CAN InfoTech and CAN ICT Conference scheduled for next year. Likewise Neo ERP is the associate sponsor for SofTech and Sidhhartha bank is the official bank.


Is legacy IT paralyzing your organization?

August 21st, 2014

There is no doubt that technology is an integral part of helping businesses reach the top of their industry. Ironically, the IT department can be a barrier to innovation and technological change. This is as a result of being indentured to legacy IT, which is having a huge impact on the ability to keep up with consumer and market demand.Outsourcing39

Budgetary limitations and the sheer challenge of upgrading or replacing an aging system are often behind the reluctance to embrace change. If properly planned and approached, businesses can mitigate the perceived risks and issues and reap the benefits from better use of today’s technology.

How big is the problem?

Rather than being seen as an add-on or limited luxury, technology has to be at the heart of a business to enable growth. Today, consumers expect to be able to interact with businesses at their convenience, any time of day, with no downtime or access issues. But with technology constantly evolving, keeping up with both the pace of change and user demand can be a challenge for many businesses. The expectations and pressures put on existing systems can cause them to fall over and buckle under the strain.

Despite this, some CIOs still perceive the legacy systems of yesterday to be up to the demands of today. This inability to realize the bigger picture and introduce change in the right way can result in organizations relying on overly complex systems, complicated processes and experiencing a slow rate of change. Legacy systems are often badly documented so re-designing an IT system that only a few long-term IT team members know how to maintain can seem too daunting, especially when the current system is deemed fit for the job.

In a bid to adapt and keep up with budget and time demands, many resort to relying on middleware as an alternative to replacing legacy systems. However, this hand-to-mouth approach will take its toll as speed-to-market is often prioritized over the appropriate due diligence and testing.

The (often) strained and fractious relationship between the IT department and the rest of the business amounts to a huge stumbling block within the business. A stumbling block that is particularly noticeable when adopting a strategic transformation program for technology change that will benefit of the whole business.

Overcome the fear

Regardless of the concerns and complexities associated with overthrowing legacy systems, if outdated technology is not replaced, many businesses face extinction as demand on their systems outstrips capabilities. This makes it all the more important for CIOs to work closely with the IT team and put measures in place to instill confidence in the inevitable change.

A stringent quality regime needs to be at the heart of the process of overhauling legacy systems and mitigating the risks associated with it. Therefore, we have identified six key steps to transforming the role of quality management within an organization, to give it the confidence needed to shake the shackles of outdated technology and reap the rewards of IT change.

Step 1.) Identify who needs to be involved in the process: Immerse included staff and third parties in what you are trying to achieve. It is essential for everyone to understand that the risk is shared and what their roles and responsibilities are.

Step 2.) Get your people on board: It is important to understand what talent exists within the organization and who will be involved in the transformation journey and quality management process. Large scale education may be required and outsourced providers might be needed to supplement in-house skills.

Step 3.) Put the correct processes in pace: To improve quality management, key roles need to be defined to carry out specific processes including: prioritizing and leading IT change; health-checking the outsourcing candidates; identifying opportunities for optimization and quick wins; engaging with and managing suppliers and defining governance models; operational management and service delivery.

Step 4.) Invest in the best products: Set up contracts with third party suppliers and be crystal clear about the level of application quality and how it will be measured. By taking this approach, vendors should be willing to share risk in return for generous rewards for success.

Step 5.) Bring it all together: The program required to transform your quality management needs to bring together several building blocks. Some of these are more complicated than others (e.g. identifying outsourcing candidates in your existing IT estate) but everything can be addressed and you already have a lot of expertise in-house.

Step 6.) Conduct regular quality checks: At regular intervals you need to prove that quality has been improved. A regular “heartbeat” of measurable value should be delivered to assure stakeholders of the return on their investment.

This is relatively easy to do if you articulate the outcomes and quantify the value at the outset to each “product” and reward your new multi-sourced suppliers in-line with the same, at agreed stages, along the way.


IBM on board as Westpac bids to become NZ’s leading digital bank

August 21st, 2014

IBM has today announced that Westpac New Zealand has selected the company’s private cloud technology to support its goal to be New Zealand’s leading digital bank.Outsourcing52

The new five year agreement is part of an extensive services and technology contract which includes Westpac migrating some of its business critical IT systems into IBM’s Auckland data centre, enabling enhanced customer service.

The agreement supports Westpac as it embarks on a significant transformation from a traditional bank to one that uses cloud computing enabling it to address key market trends such as social and mobile adoption to influence the way consumers prefer to bank today.

As one of IBM’s long-term strategic outsourcing clients, by adopting private cloud capabilities to develop and test tools within a dedicated environment, Westpac says it will be able to deploy new online and mobile banking services faster and across multiple devices and platforms in response to customer demand.

As customers’ digital footprints expand and the bank’s security demands change, IBM is helping Westpac respond with enhanced online security features, such as the ability to manage identity and access through a single user ID.

Westpac’s Interim Chief Information Officer Jason Millett says IBM’s private cloud platform would further enable increased development of Westpac’s digital capabilities as it responds to customer demands for a more personalised, convenient way of banking.

According to Gartner, by 2016, poor return on equity will drive more than 60 percent of banks worldwide to process the majority of their transactions in the cloud.

“The platform provides a robust and advanced infrastructure enabling a seamless online banking experience across multiple devices,” Millet adds.

“This supports our goal of being New Zealand’s leading digital bank.

“In addition, IBM’s local and global expertise, commitment to work within our regulatory framework, deep knowledge of our business and industry, and responsive commercial models provide a market leading offering that can support our changing needs over time.”

Westpac will also optimise its IT infrastructure by renewing IBM mainframe services, midrange and storage platforms and migrating some services to IBM’s Level 3 data centre providing even greater data resiliency.

To meet Westpac’s optimisation objectives, IBM leveraged its global Research team and Distinguished Engineers who advised on new technology, business processes and IT governance, including more flexible, cost effective and agile approaches to IT service delivery.

“Westpac’s underlying IT systems must operate uninterrupted, be secure and be able to support future needs as customers increasingly engage on mobiles and tablet devices,” adds Rob Lee, IBM New Zealand Managing Director.

“Our relationship with Westpac New Zealand is one of our longest and closest, marked by a high degree of innovation and collaboration.

“We continue to invest in skills and advanced technologies including our cloud solutions to help deliver on their vision to be New Zealand’s leading digital bank.”

IBM has prime responsibility for managing Westpac’s key infrastructure services, under an agreement that was first signed in 2000. In 2013 Westpac became one of the first clients of IBM New Zealand’s Delivery Centre at Unitec in Auckland, employing post-graduate and under-graduate computer science students.

Westpac extended its strategic outsourcing agreement with IBM based on the strength of the relationship and IBM’s ability to bring new innovations such as cloud technology to the IT infrastructure.

IBM New Zealand launched its hybrid cloud in March to offer local customers greater visibility, transparency and control of data security and placement.

This followed an announcement earlier in the year that IBM will invest $1.2billion globally into comprehensively expanding its cloud footprint.

IBM’s global data centre network is key to helping enterprise clients move operations into the cloud in a hybrid model that preserves existing IT investments and connects on premises systems of record with new cloud-based systems of engagement achieving the best of both worlds.


Delays in outsourcing contracts prove costly for IT firms

August 21st, 2014

According to IT research firm Ovum, about 40% of IT outsourcing contracts in the Public, financial services and manufacturing sectors have extended beyond expiry dates during the April-June period. Normally, the figure would be 10-20% reported Jens Butler, principal IT analyst at Ovum. Outsourcing52

In the article, Jens Butler went on to say reasons for these delays could include “changing scope, position of the buyer in terms of what they’re looking for, ongoing negotiations and restructuring”.

Providers will feel the effect of these delays and it has reportedly forced Nasdaq-listed Cognizant to cut its full-year revenue growth estimate by 2.5%.


CDC outsources IT solutions to Dell for another 5 years

August 20th, 2014

The Centers for Disease Control and Prevention announced a five-year contract with Dell Services for IT infrastructure support services Monday, adding to an already 11-year-long relationship between the two.Outsourcing51

Valued at more than $120 million, the contract will provide comprehensive IT solutions to support the life sciences research the agency performs to protect America and keep it secure from the harmful spread of disease and other health threats.

Despite the more than a decade of business with CDC, Dell Services was not just handed this contract on good merit, said George Newstrom, vice president of Dell Services Federal Government. “It’s not an extension. We had to re-compete for this business, and it was a full and open competition.”

Newstrom couldn’t go into specifics on the work his company would perform for CDC due to security concerns, but he did explain that much of Dell’s work in health care IT focuses on “service desks, high-tech desktop support, data center migration, customized applications, and we do a lot of [business process outsourcing] work as well.”

In addition to embedding “a couple hundred” Dell employees at CDC’s headquarters in Atlanta to operate its IT, Newstrom said Dell Services also provides health IT solutions to the National Institutes of Health, the National Institute of Allergy and Infectious Diseases and the Federal Emergency Management Agency, while other parts of the company support larger health care companies, like Emblem Health and the American Red Cross.

Newstrom pointed out that in the more than 10 years Dell has worked with CDC, the way the agency operates has become much more global. Right now, for instance, its biggest challenge is taking place in West Africa battling the Ebola outbreak, for which it created a software application to track people exposed to the deadly virus.

“I don’t think you can pick up a paper or turn on a TV and not see them involved in something,” he said. “And while their mission is protecting the health care and security of U.S. citizens, it’s truly a global entity because of how diseases are spread, how quickly they can go, how vast they are.”

And that makes the role of the IT professionals at CDC an ever-expanding one, Newstrom said. On any given day “it could be the Ebola crisis or a desktop refresh they’re doing.”


TCS’ Diligenta secures deal with UK-based Friends Life

August 20th, 2014

Tata Consultancy Services (TCS)’s British business process outsourcing subsidiary, Diligenta, on Tuesday announced a new multi-million pound and a multi-year contract with UK-based Friends Life Management Services for its international operations.Outsourcing50

In a notification to the stock exchange, the country’s leading information technology services, consulting and business solutions company said Diligenta would configure and implement TCS BaNCS, a globally acclaimed core platform, to support the international operations of Friends Life—Friends Provident International.

However, financials of the deal were not disclosed by TCS.

With the help of TCS BaNCS platform, Friends Provident International will be able to deliver seamless services to its customers spread over Asia Pacific and West Asian region, said the notification.

“This new deal will enable us to streamline our systems, improve services to our customers and put us in a strong position to continue growing new business,” the notice quoted John Van Der Wielen, CEO International at Friends Life as saying.
Diligenta’s track record of successfully migrating over 6 million Life and Pensions policies on to our industry-leading platform solution TCS BaNCS, contributed directly to this win,” said Suresh Menon, CEO at Diligenta.

Friends Life is not a new client for Diligenta. In 2011, the TCS subsidiary had taken over the IT and customer services functions of the UK business of Friends Life for 15 years.

The deal worth $2.2 billion was one of the largest deals TCS had won through an organic route then.


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