Posts Tagged ‘IT’

Impressive Gains Reported in IT Outsourcing for Small- to Mid-Sized UK Businesses

February 25th, 2015

Node4, a provider of cloud and data center services, reports positive news in the realm of IT outsourcing for small- and medium-sized enterprises (SMEs) in the United Kingdom (UK). Just how positive? Well, according to the Node4 2015 IT Infrastructure Report titled Responding to the IT Infrastructure Challenge, the quantity of UK SMEs surveyed for the report that fully outsource their IT infrastructure increased to 6% in 2015, a 600% increase from the 1% of UK SMEs surveyed for the 2014 report.Outsourcing3

The growth represented by the survey respondents, together with a lack of change in the number of UK SMEs surveyed that outsource at least part of their IT infrastructure, indicate that even these small- and mid-sized business recognize the benefits offered by a fully outsourced solution. In addition to this growth, Node4 reports an overall positive outlook for the IT outsourcing industry for UK SMEs and explains its view of the pragmatic approach that UK SMEs are adopting as follows: “whereas previously they may have shied away from giving up ‘control’ of their IT infrastructure, now cloud services and outsourcing are seen as a shortcut to achieving the streamlined IT provision that their business needs.”

Certain other findings from Node4’s survey of UK SMEs are highlighted below:

48% of survey respondents reported that their businesses could not survive for more than 12 hours without their critical IT infrastructure, and 70% could not survive for 24 hours.

60% of survey respondents expected their IT budget to increase in 2015, and only 5% expected an IT budget decrease.

50% of survey respondents had adopted some level of cloud-based IT infrastructure.

Survey respondents’ leading concern with respect to their IT infrastructure was the infrastructure’s reliability, followed in turn by infrastructure reliance on hardware that may fail and infrastructure security.

The 2015 IT Infrastructure Report was prepared by Node4 using a survey of 250 “IT strategy business decision makers” in businesses that employ between 50 and 500 employees.


TCS features as Leader in Life Sciences IT Outsourcing in Europe

February 25th, 2015

Tata Consultancy Services (TCS) has been recognized as a Leader in Life Sciences IT Outsourcing (ITO) in Europe by leading advisory and research firm Everest Group. The Everest Group report ‘IT Outsourcing in European Life Sciences Industry – Service Provider Landscape with PEAK Matrix Assessment 2014’, acknowledged TCS for its engagements across key infrastructure and application towers, substantial revenue, strong growth in the Life Sciences ITO business and a balanced portfolio of deals across geographies.
The report also recognized TCS’ significant and ongoing investments in proprietary solutions and research.

TCS is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering and assurance services.


Infosys to make second startup investment in air quality detector company

February 24th, 2015

InfosysBSE 0.94 % is about to make its second startup investment this year, in a firm that makes air quality detectors as India’s second-biggest software company doubles down on identifying nextgeneration technologies under the new CEO Vishal Sikka.Outsourcing1

“There is a small company we are investing in that makes an air quality detector that you can just drop in stores, in hospitals, in mines and it detects air quality and it is connected to the cloud and you can stream the data,” Sikka said in an interview last week.

He declined to identify the startup by name but observed that it specialises in the area of the Internet of Things – an emerging network of computing and non-computing devices talking to each other and creating chunks of data that can be converted into business insights and new revenue streams.

The deal is expected to close by April. “The world around us is fundamentally being reshaped by software, and IT companies are not serving IT needs. So investing in these companies is essential,” Sikka said. Earlier this year, Infosys made its first startup investment, tapping into the newly established $500 million fund, in a Dream-Works spin-off. Infosys bought a minority stake in the startup for around $15 million (Rs 90 crore).

The latest investment also aligns with the new strategy being pushed by Sikka, which bets on big data and artificial intelligence among the ideas that could potentially become big revenue earners.

James Mawson, founder of magazine Global Corporate Venturing, said companies such as Infosys are finding good response from startups in the Silicon Valley.

“Most Silicon Valley startups and investors and corporations and governments would love to work more with Infosys etc. (because) India carries fewer geopolitical risks than, say, China,” Mawson said.

And apart from tapping into the next technology disruption, there’s money to be made too.

“Most academic literature shows companies that have some corporate venture backing are more likely to exit at higher valuations and benefit the corporate ventures that do it well,” he said.

Wipro, Infosys, TCS have all understood that “linear” growth models for outsourcing no longer holds for the future, hence, they need to look at “exponential” growth models through innovation, said Martin Haemmig, a global expert on corporate venturing.


Why IT Talent Management Has A Big Role With The Rise of Mobility

February 23rd, 2015

The popularity of personal mobile devices is gaining in strength in the workplace, and the available types of business-oriented mobile applications are multiplying at a rapid rate. In addition, new work-based physical devices, location tracking applications and the mobile ‘Internet of Things’ are continuing to proliferate.Outsourcing70

And as time moves forward, mobile computing will continue to be a double-edged sword for IT departments. On one side, it provides a great new way to enhance employee productivity inside the firm, while at the same time increasing and creating new channels of revenue and product awareness outside the firm. Conversely, it comes at a significant cost, because it introduces new technologies, widens the number of device types being used, and increases the quantity of software and infrastructure that must be supported.

So, whether they are leading the corporate charge or being forced to participate, IT departments will inevitably have to support additional devices and further integrate these technologies into their technical infrastructures. And equally as inevitable is the fact that this increased support of mobility will bring with it various human resource concerns, IT talent management challenges, and IT organisational questions.

Talent management, in particular, must be viewed as a crucial component of any overall mobile computing strategy. As with the introduction of all new technologies, mobile computing can be of great value if you have qualified talent involved in its implementation. To this end, organisations must ensure that their IT departments develop a well-defined mobile computing philosophy that is closely aligned with corporate goals, strategies, and current business plans.

The need to support mobility-based initiatives requires various specialised skill sets across multiple IT technical professions. These include systems administration, virtualisation, data security, software development, business analysis, and PC helpdesk support. And while these skills should already be present in virtually every modern IT department, the implementation of mobility-related technologies — such as identity and access management (IAM), mobile device management (MDM), mobile application management (MAM), and mobile application development — requires specialised training, potential recruitment and/or outsourcing of specialised skill sets, compensation incentives for those willing to support legacy technologies, and pay increases for those with new leading-edge skills.

The good news in this scenario is that the hands-on skills needed to implement these types of technologies are a superset, rather than a replacement, of traditional IT skills. But don’t be fooled into thinking all mobility challenges can be solved quite so easily. Technical competencies aside, mobility also brings with it a number of talent management issues that IT staff must confront as both employees and service providers. IT staff, like all employees, must follow company mobility policies; in addition, however, IT helpdesk staff and others working on the administration of mobile devices must also administer these rules on behalf of the organisation.

For example, they must have a comprehensive understanding of the various issues surrounding employee privacy, and fully embrace the company’s authority and overall intentions. They must also develop the necessary skills to effectively and compassionately manage employee usage of mixed-use devices that harbor both personal and corporate data. This combination of technical and policy-based issues requires relevant training to ensure helpdesk employees can properly explain and administer policies. Soft skills, such as conflict resolution, are particularly critical for dealing with any potential employee discontent over new mobility practices.

So how should organisations set about addressing this talent management conundrum? My advice is for them to first define their short-term and long-term mobile strategies, and then design their talent management initiatives accordingly. Adequate succession planning is a must in this regard, as is the creation of a skills inventory that is as wide as possible, including all currently usable/viable programming languages, business expertise (e.g., marketing and accounting), spoken languages, artistic abilities, writing abilities, and mathematical background.

I also urge organisations to identify external hiring pools by engaging in dialogue with the technical mobile community and forming relationships with local universities that provide training in mobility-related technologies.

To this same end, it can be extremely beneficial for organisations to seek out relationships with local mobility-related special interest groups. This can be done by sponsoring their events, providing a meeting location, or otherwise assisting the group in its activities, ultimately making it much easier to recruit highly skilled talent from within the group’s membership when the time comes.

And I must also stress the need to define a holistic skills enhancement training programme that will help current employees gain both technical knowledge and an industry perspective on mobile computing best practices and trends.

As mobile-based software development platforms become more standardized, software developers will need to gain new skills to move forward, but also retain current skill sets to maintain existing mobile applications written in what will eventually become legacy development technologies. The IT department isn’t going anywhere. Indeed, the requirement to control technical infrastructure, integrate mobile technologies with traditional systems, and provide secure access to internal data and resources all mean that the IT department’s role in mobility-related enterprise activities is only going to intensify. So, for the organisation, it’s time to start planning accordingly.


TCS recognised as a leader in European banking and capital markets application outsourcing services

February 19th, 2015

Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS), one of the leading global IT services, consulting and business solutions organisations, on February 17 announced that it has been recognised as a leader in banking and capital markets application outsourcing services (AO) in Europe by one of the leading advisory and research firms Everest Group in two reports – Everest Group PEAK Matrix: European Banking IT Outsourcing Service Providers’ Assessment 2014 and Everest Group PEAK Matrix: European Capital Markets IT Outsourcing Service Providers’ Assessment 2014.Outsourcing52

TCS helps businesses operating in capital markets and banking industries optimise investments, enhance operational efficiencies, minimise risk and maintain competitive pricing. In both its banking and capital markets IT outsourcing reports, Everest Group praised TCS’ scale, scope and domain investments, which were recognised as a major contributor to the company’s success, according to Tata.

Jimit Arora, vice president, Everest Group, commented: “The European banking industry has seen a strong return in discretionary spending in areas such as application development for customer centricity, digital technologies, and regulatory compliance. Demand for IT outsourcing grew within capital markets in Europe as firms leveraged technology for regulatory compliance, to cut costs and drive efficiency.TCS’ Leader position reflects its comprehensive offering and ability to deliver effectively for clients.”

Susheel Vasudevan, head banking and financial services, TCS, commented: “It feels special to be once again recognised as a leader in european banking and capital markets application outsourcing services by Everest Group. This recognition highlights the strong market success and continued domain investments we have made in the financial services industry. We work closely with our financial services customers, helping them to drive efficiencies and embrace the changes required in this new digital era.”

The Everest Group evaluated 20 vendors for its banking IT outsourcing report and 18 for its capital markets IT outsourcing report. The vendors were mapped against Everest Group’s Performance, Experience, Ability, Knowledge (PEAK) Matrix, which is a composite index of several distinct metrics related to a provider’s capabilities and market success. Service providers are then split into three categories: Leaders, Major Contenders and Emerging Players. The Everest Group also profiled the capabilities of these leading service providers in detail, giving a comprehensive overview of their service scope, scale of operations, domain investments, delivery footprints and market success.


Value of IT outsourcing deals in the UK up 15%

February 16th, 2015

The total value of IT outsourcing contracts agreed in the UK last year rose 15% on 2013 figures, according to new research.Outsourcing70

IT outsourcing (ITO) contracts agreed in 2014 totalled £3.44 billion in value, with nearly a third of that value accounted for by deals struck in the energy and utilities sector.

Those deals were worth £1.05bn and accounted for most of the 187% year-on-year rise in the sector on £373 million spent on all outsourcing deals in the sector in 2013.
The figures were revealed by BPO provider arvato in its UK Outsourcing Index for 2014. The data was based on information complied by outsourcing analysts NelsonHall.

According to the report, the UK’s outsourcing market was worth £6.65bn in 2014, with £3.1bn of contracts agreed business process outsourcing (BPO) deals. Contracts worth £109 million were agreed representing a mix of ITO and BPO arrangements.

“The most in-demand ITO services were multi-scope infrastructure management, with £899 million of spend, application management, worth a combined £772 million and network management contracts totalling £485 million,” arvato said.

The report revealed that public sector outsourcing contracts agreed in the UK last year had a total value of £2.49bn and that just 8% of all outsourcing deals in the public and private sectors signed by UK-based organisations in 2014 “involved work being delivered entirely offshore”.

Debra Maxwell, managing director of arvato UK, said: “Outsourcing has mistakenly become synonymous with offshoring, yet our research demonstrates that UK delivery is continuing to play a fundamental role in the industry as customer requirements become more sophisticated.”

“Offshoring will always have a role to play in meeting certain business’ needs but the demand for more sophisticated solutions, combined with salary inflation in traditional offshore locations, means UK-based delivery is set to continue to dominate,” she said.

The report also highlighted changes in the way that customer relationship management functions are being delivered by organisations. More than 60% of third parties delivering these services now provide “multi-channel” services, up from 40% in 2013.

NelsonHall said. “Whereas relatively recently contact centre outsourcing contracts in the UK were typically for voice only services, in 2014 it was the norm for customer management services contracts to be multi-channel in nature, with email, web chat, and even social media support commonplace. This was true across both the private and public sectors, with the e-government initiative ensuring that all local government customer services contracts announced were widely multi-channel in nature.”

In the financial services sector there was a rise in the number of outsourcing contracts entered into for platform-based services. In 2013, a quarter of all UK outsourcing contracts in the sector were for platform-based services, but this rose to 40% last year, according to the report. New outsourcing deals agreed in the sector in 2014 had a total value of £1.1bn, making it “the most active private sector”, it said.


Skill shortage seen a risk for Indian IT sector growth

February 11th, 2015

A shortage of qualified engineers to tap high-end business opportunities such as mobile applications and cloud computing poses a risk to the growth prospects of India’s showpiece IT outsourcing sector in the years ahead, a leading lobby group said.Outsourcing69

The National Association of Software and Service Companies (Nasscom) also said on Tuesday India’s nearly $150 billion IT services outsourcing sector is expected to see export revenue growing 12-14 percent in the financial year starting in April.

That compares with an estimated increase of about 12 percent in the fiscal year ending on March 31, it said. Nasscom’s export forecasts for the next fiscal year set the benchmark for the top companies and are closely tracked by market analysts.

Future growth in the sector will be fueled by growing demand of global corporations for new services such as digital technology, mobile applications and cloud computing, said officials at Nasscom.

But the export-driven outsourcing industry needs to focus on building a large pool of skilled workforce to tap opportunities in the emerging high-end services segment, said R. Chandrasekaran, chairman of Nasscom.

India’s top IT outsourcing service providers, including Tata Consultancy Services Ltd and Infosys Ltd, have thrived by offering infrastructure management and application development services to U.S. and European clients.

Faced with increased competition and pressure on prices for routine services, the companies are now looking to move up the value chain and boost growth by tapping high-margin businesses including artificial intelligence and automation.

“We have to look inwards as an industry and see how can we re-skill ourselves to tap some of those opportunities,” Chandrasekaran told reporters. “Skill set mismatch has to be mitigated by the industry.”

The outsourcing sector, which makes as much as three-quarters of its sales from the United States and Europe, employs roughly 3.5 million people, the bulk of them in India, and accounts for 9.5 percent of the country’s gross domestic product, the lobby group said.

The sector’s exports in the fiscal year 2015/16 are forecast to rise to as much as $112 billion, according to Nasscom. The sector is worth about $150 billion after adding the revenue generated from the domestic market.


Protected by تهنئة
Get Adobe Flash player