Posts Tagged ‘IT’

Edinburgh Council signs £186m IT outsourcing deal with CGI

August 28th, 2015

Seven-year contract aims to introduce integrated digital services across the authorityStatistics Business Background

City of Edinburgh Council has signed a seven-year IT outsourcing contract with CGI in a bid to transform council services.

The £186m contract will see CGI update the council’s IT systems and support its “channel shift” programme, which aims to introduce integrated digital services across the local authority.

In 2001, the council signed a 10-year deal with BT for outsourced IT services. The contract was then extended for five more years, but will expire in March 2016.

Claudette Jones, the council’s chief information officer, told Computer Weekly that the first point on the IT agenda is to improve broadband speeds in schools. This includes introducing 1GB of bandwidth for high schools and installing 4,000 Wi-Fi points across the city’s schools.

“We are investing a lot in infrastructure for schools,” Jones said. “The work to get the schools’ networks improved will start in advance of our BT contract ending, so by next summer, the schools should be upgraded.”

CGI will also update IT systems across Edinburgh council and put in place a new enterprise resource planning system, which will integrate with “citizen-facing digital platforms”.

Forty of the council’s transaction services are already online, and Jones said a further 150 will go online “within the year”.

Alasdair Rankin, convener of the City of Edinburgh Council’s finance and resources committee, told Computer Weekly that another crucial part of the contract is to include small and medium-sized enterprises (SMEs) in CGI’s supply chain.

A council report published earlier this month said the project would contain a commitment by CGI to deliver 25% or more of the contract value to SMEs by 2018.

“SMEs are an important part of the contract,” said Rankin. “We have a lot of SMEs in Edinburgh and we are keen to support the local economy and businesses.”

Other projects include introducing Office365 for council staff and school pupils, introducing a document management system where staff can access their documents from any secure device, and introducing new collaboration tools.

CGI’s UK public sector SVP, Steve Thorn, said: “This is an ambitious programme that will change the way citizens access and use public services and will introduce new ways of working for the council’s employees, ultimately making their jobs more productive and satisfying.”

Source:http://www.computerweekly.com/news/4500252177/Edinburgh-Council-signs-186m-IT-outsourcing-deal-with-CGI

How and why billion dollar businesses make IT investments

August 28th, 2015

Kable Global ICT Intelligence: Companies choose IT providers based on expertise and price to support revenue growth.Outsourcing33

Analysis from Kable unveiled enterprises with over $1 billion in revenues are or will be looking into outsourcing IT functions with nearly 60% (57.9%) of participants saying they are already outsourcing applications, service desk support and help desk or planning to do so in the next two years.

Only 36.8% admitted they are not outsourcing or planning to do so within these areas, while 5.3% answered ‘no’ but said they are considering outsourcing.

As for IT infrastructure, 52.5% of respondents said they already are or may be outsourcing solutions in this space in the next two years, with 36.8% not doing so and 10.5% considering this route.

Similarly to IT infrastructure, 10.5% of those surveyed said they currently do not outsource IT management but are considering it.

Kable has found that the most important criteria for businesses when choosing an IT provider are industry expertise, price and specific functionality expertise.

The research took into account respondents from businesses with over $1 billion in revenues.

Those surveyed rated the three mentioned criteria with a score of 3.3, with the rating scale going up to four points meaning ‘very important’.

Leading-edge technology was voted fourth with a score of 3.2, followed by financial stability, breadth of solution offerings and geographical reach with 3.1, 3.0 and 2.9 respectively.

At the bottom of the league, companies put financing options like payment terms (2.8) and contract flexibility (2.7).

Kable’s research also revealed that the importance of various IT objectives in influencing IT investment strategies do not have a big disparity between them.

Using the same measurement technique from one to four points, businesses said that using IT to support revenue growth, with an average rating of 2.7, is their main objective influencer when investing in IT strategies.

This is followed by aligning IT with overall business goals and better demonstrating the value of IT to the business, both with a rating of 2.6.

Organisations taking part in the report rated the objective to deliver new functionality to business users with 2.5, while meeting internal service level agreements scored the lowest with 2.4.

All figures come from Kable’s ICT Customer Insight survey, which polled 2685 respondents, from across the world in Q4 2014. The survey findings include data on criteria when choosing an IT provider, importance of IT objectives in influencing IT investment strategies and IT functions that are outsourced now, or which may be outsourced in the next two years.

Source:    http://www.cbronline.com/news/enterprise-it/it-services/how-and-why-billion-dollar-businesses-make-it-investments-4653297

Council’s IT outsourcing plan hit by delay

August 28th, 2015

The implementation of a new outsourced information and communications technology (ICT) service for Scottish Borders Council – in a shared arrangement with Edinburgh City Council – has been delayed.Outsourcing32

A report on the future of the 80-strong in-house department at Newtown was due to be presented to councillors in October.

But a meeting of SBC’s executive heard this would be delayed until December following the announcement last month that Canadian IT giant CGI has won a seven-year contract to replace BT as the provider of ICT services to the city council.

“Once we have access to the proposals that CGI have put forward, the suitability and cost of individual services can be further examined,” said Rob Dickson, SBC’s corporate transformation director.

“This analysis and engagement phase will now run through September and October.

“It is now planned to finalise the full proposal on December 17.”

Source:http://www.thesouthernreporter.co.uk/news/business/council-s-it-outsourcing-plan-hit-by-delay-1-3869091

Why Security Is Becoming a Big Piece of the IT Outsourcing Market

August 24th, 2015

Businesses know they need to stick with the things they’re really good at, which may be why security is one of the rising areas of IT outsourcing.Outsourcing30

The latest report from market research firm Computer Economics showed that nearly 8 percent of technology budgets in large enterprises are being directed to IT outsourcing firms. While a lot of the work providers are doing involves managing cloud and software-as-a-service (SaaS) products, security was singled out among the competencies where corporations believe working with a third-party vendor will benefit their ability to serve customers.

This may be just good common sense. Obviously, there is more time and talent that can be devoted to supporting products and services when in-house staff aren’t busy trying to identify and fend off the latest cyberattack.

SC Magazine noted that other drivers for IT outsourcing include a desire to be more flexible as an organization, to do new things or to reduce spending in certain areas. Of course, most organizations cannot afford not to invest in security, but the report suggested they are constantly evaluating their options as business and market conditions — which includes security risks — change.

In fact, The Data Center Journal pointed out that 92 percent of companies find the costs of handing over things like disaster recovery are often the same as doing the same work themselves. The objective, however, is to make sure business isn’t disrupted and customers aren’t negatively impacted in the event of a distributed denial-of-service (DDoS) attack, network outage or other security breach. The Computer Economics research suggested that companies are showing more confidence in this area of IT outsourcing because the providers of such services have established a strong track record over the last few years.

Beyond pure IT outsourcing, managed security services are also expected to grow considerably over the next five years. IFSEC Global reported that cloud-based security services in particular would eventually account for a larger share of the overall market than those who provide the same services on a customer’s own premises. Either way, it looks as though the increasing challenge of keeping up with security threats and mitigating the worst risks is leading more organizations to conclude they just can’t do it alone.

Source:https://securityintelligence.com/news/why-security-is-becoming-a-big-piece-of-the-it-outsourcing-market/

Indian IT companies gain against global competition

August 21st, 2015

Indian IT continues to extend its share of the global outsourcing market. In the primary half of this yr, they have been vital gainers when it comes to the variety of offers they gained. And the good points have come largely on the expense of European service suppliers.Outsourcing30

Indian IT companies grew their market share (in contracts awarded) to 27.1% within the January-June interval from 23.6% within the first half of final yr. TCS, Infosys, Wipro and Tech Mahindra have been amongst those that gained offers in extra of $ 25 million every.

The share of massive European IT companies – together with Capgemini, T-Systems, British Telecom and Atos – dropped to sixteen.4%, from 22.3%. The agency couldn’t present comparable proportional knowledge for the whole contract worth, however given previous tendencies and the extent of features within the variety of contracts this yr, it might be affordable to imagine that Indian IT has additionally gained within the worth market share.

US companies registered a progress in share to 18.1% from sixteen.7%, as per knowledge from IT outsourcing advisory agency ISG.

The agency couldn’t present comparable proportional knowledge for the entire contract worth, however given previous developments and the extent of features within the variety of contracts this yr, it will be affordable to imagine that Indian IT additionally gained within the worth Times of India

Source:http://bharatpress.com/2015/08/20/indian-it-companies-gain-against-global-competition/

Demand for BPO highest in Davao City

August 21st, 2015

DAVAO City’s business process outsourcing (BPO) industry continues to expand and improve as Jones Lang LaSalle Leechiu (JLL), one of the country’s largest real estate advisory and consulting firm, cited the city’s demand for industry workers and locators has remained to be the highest in the country.Outsourcing29

“The country’s top BPO locators told us during the BPO forum on Tuesday that Davao, among all the cities in the Philippines, has absorbed the biggest number of the BPO demand in the country last year,” Lawyer Samuel Matunog, president of the Information and Communication Technology (ICT)-Davao, said at the sidelines of the ICT Chief Executive Officers’ Conference during the Livelihood Exchange (Livex) Philippines 2015 at the SMX Convention Center Wednesday.

Matunog said, even David Lee Chiu, country head of JLL praised the performance of the city.

BPO locators are individuals working on the promotion of cities like Davao for the locators to come and invest in the city.

Based on the IT and Business Process Association of the Philippines (Ibpap) data, an estimation of 33,000 total volume of BPO full time equivalent employees is recorded in Davao by 2014.

Matunog said measures on expanding and developing BPO employees are suggested by JLL. BPO developers are also told to follow the market before building so as not to experience unoccupied BPO spaces.

“We should not go ahead to much from the market, market should be there first and the key predictor of the market is talent development, if wala, then the market cannot grow,” he said.

ICT-Davao Inc. is banking on the results of the innovative reform on the Philippine basic education system on IT skills development aside from the various skills development training and initiatives the ICT industry is providing.

Among the top 100 BPO destination in the world are the cities of Manila, Cebu, Bacolod, Iloilo, Baguio, and Santa Rosa according to Tholons 2015 Report List.

JLL is a professional services and investment management firm providing management and real estate outsourcing services for a property portfolio of 3.4 billion square feet, or 316 million square meters, and completed $118 billion in sales, acquisitions and finance transactions in 2014.

Among the top 100 BPO destination in the world are the cities of Manila, Cebu, Bacolod, Iloilo, Baguio, and Santa Rosa according to Tholons 2015 Report List.

Source:http://www.sunstar.com.ph/davao/business/2015/08/20/demand-bpo-highest-davao-city-425785

Outsourcing IT security continues to grow, study finds

August 21st, 2015

Spending on the outsourcing of IT functions is rising at a rate that is in step with IT operational budgets as a whole, according to a new report, “IT Outsourcing Statistics 2015/16,” from IT research firm Computer Economics.Outsourcing26

Enterprises may choose to contract with a service provider in order to preserve capital, reduce costs, improve operational flexibility, increase service levels, reduce management overhead or rapidly deploy new capabilities, the study found.

“Outsourcing enables an organization to augment in-house capabilities without making long-term commitments or large capital investments,” the study said, based on a survey of 132 IT organizations in the U.S. and Canada. The onus falls on IT executives who need to “continually evaluate the potential of outsourcing to help meet their tactical and strategic objectives.”

Perhaps unsurprisingly, it is large organizations – those with IT operating budgets of $20 million or greater – that are leading the trend, spending 7.8 percent of their IT budgets on outsourcing, the study showed. Most of the migration to third-party providers is done for help desk and web/e-commerce operations.

Outsourcing of disaster recovery and desktop support are the IT functions with the greatest potential for successfully reducing costs, and the outsourcing of web/e-commerce operations and IT security are the functions found to have the greatest potential for improving service, the study found.

Another trend the study identified is a rapid growth of SaaS, as evidenced by findings that 65 percent of organizations outsource application hosting. This is the most frequently outsourced function in the study, with organizations reporting that they plan to increase the amount of work they outsource.

Source:http://www.scmagazine.com/outsourcing-it-security-continues-to-grow-study-finds/article/433657/

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