Posts Tagged ‘IT’

WIND Mobile selects Centrilogic on a 5 year agreement to support its growing IT hosting requirements in Canada

May 17th, 2012

Toronto-based wireless telecommunications provider WIND Mobile has chosen CentriLogic – a Canadian owned and operated provider of comprehensive IT outsourcing and hosting solutions – to support its growing IT requirements through 2016.

From its new 16,000 square foot facility in the heart of downtown Toronto, CentriLogic is providing WIND Mobile with a secure and highly available IT solution to support its critical business applications. WIND Mobile has selected CentriLogic for its ability to provide optimal power, network connectivity, and bandwidth from a facility located in a leading geographic location. CentriLogic will also have sufficient capacity and elasticity capabilities necessary to accommodate WIND Mobile’s evolving IT hosting requirements.

“WIND Mobile has made an impact in the wireless telecommunications space by paying attention to specific customer needs,” said Atif Ahmad, Vice President of Information Technology at WIND Mobile. “We are in a state of rapid growth, and CentriLogic provides us with constant peace of mind knowing that our critical systems are secure and available. By hosting our IT infrastructure with CentriLogic, we are able to direct our attention towards quality, innovation, and ensuring that our 400,000 plus customers receive the highest level of customer satisfaction.”

CentriLogic is honoured to welcome WIND Mobile in its new Downtown Toronto Data Center. The partnership between WIND Mobile and CentriLogic is a strong fit, since both companies offer unprecedented solutions coupled with high customer service standards. From this facility, CentriLogic hopes to provide similar businesses with a full suite of co-location, cloud computing, managed services, and hybrid hosting solutions.

Robert Offley, President and CEO of CentriLogic, stated “proximity to some of Canada’s leading enterprises such as Wind Mobile was a primary factor in our decision to open a data center in Downtown Toronto. I am excited that WIND Mobile has chosen CentriLogic to fulfill its IT hosting solutions requirements, as both companies share a passion for innovation, growth, and above all, customer satisfaction.”

Source:http://www.digitaljournal.com/pr/714768

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IT, biz convergence necessitates access governance

May 17th, 2012

Martin Kuppinger, founder and principal analyst at KuppingerCole, said there were essentially two main drivers pressing the need for access governance. The first is regulatory compliance and audit requirements, and the second is due to “IT moving closer to the business”.

As IT gets more intertwined with the business, the definition of entitlements has increasingly changed from “classical IT-centric approaches”, such as identity provisioning, to that being based on business roles or responsibilities, access requests and access recertification, he explained.

Just as IT’s importance to the business is on the rise, the outsourcing of enterprise IT infrastructure as well as the growing prevalence of cloud computing have only “catalyzed” the need for access governance, added Lyon Poh, partner, management consulting at KPMG Singapore.

Jason Garbis, vice president of marketing at Aveksa, which makes access governance software, said within the past few years, access governance has “evolved from a nice-have to a must-have”, simply because of the “dramatic increases” seen in both security threats and IT compliance regulations.

Numerous security breaches have been the result of unauthorized access not only from external sources but also because people inside the organization “have too much or inappropriate access to sensitive IT applications and data”, he pointed out. That in turn means companies are under greater pressure from internal and external auditors to make sure “only the right people have the right kind of access to critical application and data resources,” he added.

Enterprise spread, strength
Gerry Chng, partner, IT risk and assurance at Ernst & Young Advisory, pointed out that the notion that access governance is deployed and managed at an enterprise level, as opposed to a department or system level, has only recently caught on.

He attributed this to how businesses are constantly looking for ways to index and leverage information to gain a competitive advantage in today’s data-centric era. To enable this cross-collaboration and sharing of information in real time, systems are increasingly interconnected and so naturally, access roles will span across departments and business units.

“When this happens, organizations start to realize that it is important from a security, compliance and accountability perspective, to have the ability to manage–and automate–user entitlements and access at an enterprise level throughout a corporate user’s lifecycle. Not doing so could result in security lapses due to segregation of duty violations and other risks,” he said.

Steve Lam, associate director, IT risk and assurance at Ernst & Young Advisory, said since most businesses would already have some kind of unit-specific or ad hoc process in place to review and certify user access, the first main challenge in access governance implementation is moving toward integrating the disparate processes in a seamless manner across the enterprises.

The next difficulty is then automating the said process, which is vital to ensuring that user entitlements are linked to business roles, and compliance is handled appropriately, he added.

Right approach to balance
Industry observers acknowledged that while the enterprise-level access governance has become more crucial, the complexity and costs of implementing it does not have to also go up inevitably.

Kuppinger argued that access governance not only makes the process around access management more efficient, it also reduces complexity and costs by providing an approach that can be implemented quickly and subsequently automated–instead of manually going through tons of log files.

Ultimately, the analyst noted that access governance is about risk mitigation, and “access-related risks can be extremely expensive”.

Concurring, Garbis added that a proactive and preventative approach significantly reduces the costs and complexity compared to a reactive approach to security.

KPMG’s Poh however said access governance should not be seen in isolation or a “miracle solution to all external threats”, but rather as part of an organization’s larger IT governance roadmap.

“The technology is just a means but the basics remain the same. A successful access governance program starts with a clearly charted roadmap on how the lifecycle of an identity is managed with the enterprise, and how access is granted and reviewed, and lastly, identifying the possible tools that can be used to simplify and strengthen governance.”

Source:http://www.zdnetasia.com/it-biz-convergence-necessitates-access-governance-62304822.htm

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Subic to build ‘BPO City’ inside Freeport

May 17th, 2012

The Subic Bay Metropolitan Authority (SBMA) is planning to establish a fully-developed “BPO City” inside the free port.

SBMA chairman Roberto V. Garcia addressed graduating students of AMA College in Olongapo City last week, saying that he foresees a bright future for the business process outsourcing (BPO) industry in the Freeport where local information technology (IT) workers can thrive.

Garcia explained that the future of BPO and other IT businesses in Subic has become very promising after the Philippines had surpassed India in the field as the most attractive area for BPO investors.

“We have a plan to really attract BPOs to locate here in Subic,” Garcia said, adding that the program is in line with President Benigno S. Aquino III’s program to increase job generation and develop the local workforce for globally-competitive endeavors.

The SBMA chair said that while his team is inviting BPO investors to come and invest in Subic, a blueprint for the construction of workers’ dormitories is also being readied.

As a future BPO hub, Garcia noted that Subic has communication facilities, housing complexes, public transportation system and well-trained law enforcement department and medical and fire departments already in place.

Garcia also aired an invitation to the graduates to look for employment inside Subic Freeport saying that a lot of jobs are waiting for them there.

“In Subic, we will be providing you a place where you can enjoy while working. This is a place that has no traffic jam and we will have more places where you can relax after work with your family and friends,” he also said.

The planned Subic BPO City will be creating jobs for more than 20,000 IT experts and call center agents by 2016.

The SBMA will also be inviting call center agents working in Manila to consider transferring to the Subic Bay Freeport, even as the agency encourages local students to enroll in BPO-related courses. (CLJD/AMV-PIA3)

Source:http://www.pia.gov.ph/news/index.php?article=591337235078

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IT professionals, businessmen facing visa problems: Govt

May 17th, 2012

Some IT professionals and businessmen were facing problems in getting visas mainly due to outsourcing issues in those countries but Indian consulates are active in providing all help in resolving the grievances, Lok Sabha was informed on Wednesday.

Asked during Question Hour about denial of visa by some countries to some IT professionals and even students, Minister of State for External Affairs Preneet Kaur said her ministry as well as the Commerce Ministry are dealing with the issues.

“We do facilitate business people.. A lot of problems are faced by IT professionals in getting visa due to outsourcing issues,” Kaur said.

She insisted that the Indian consulates in such countries were taking up the issue with the government there.

Efforts are also being made to get them multiple entry visas to do away with frequent visa hassles. Kaur said many countries have now revised their visa rules.

The Ministry of External Affairs is also helping students get clearance for visas. Advisories on this matter are also being issued, she said. Kaur said in the normal course, Ministry of External Affairs assists holders of diplomatic or official passports in obtaining visas of foreign countries for official and private purposes by issuing a verbal note to the concerned foreign mission requesting for visa.

In reply to another question, Kaur said no instance of denial of visa to Indians in the name of religion has come to the notice of the government.

Source:http://ibnlive.in.com/news/it-professionals-businessmen-facing-visa-problems-govt/258533-3.html

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VADS Sees Data Centres Contribute Significantly To ICT Business

May 16th, 2012

VADS Bhd, a wholly-owned unit of Telekom Malaysia Bhd (TM), expects data centre business to emerge the biggest contributor to the company’s ICT operations moving forward.

Chief Executive Officer Ahmad Azhar Yahya said this was due to continuous growth in demand for data centres among Malaysian businesses.

He said the demand for data centres was driven by rising number of businesses adopting cloud computing, an ICT service that has been proven attractive and cost-efficient.

“Cloud is becoming something that is an attractive proposition, especially in facing stiff competition and everybody trying to improve their profit margin.

“It also offers an interesting composition to most businesses because instead of businesses having to buy their own infrastructure, buying their own servers, hiring their own IT people, they don’t have to do all that as we can do it for them,” he said in an interview with Bernama.

A data centre, which can be either physical or virtual, is a centralised repository that can store, manage and disseminate data or information organised for a specific organisation or business.

VADS currently has 14 data centres nationwide with total space of 150,000 sq ft.

Ahmad Azhar said the company was looking at the possibility of building up to five large data centres over the next three years.

The larger-scale data centres could be in the range of tens of thousands to over 100,000 sq ft, he said.

He refused to elaborate on the plan, saying that it was still in an early stage.

Besides data centres, VADS also provides cloud computing services.

Ahmad Azhar said opportunities in the cloud computing and data centre businesses were abundant because cloud computing adoption rate among Malaysian businesses was less than 15 per cent presently.

Source:http://www.bernama.com/bernama/v6/newsbusiness.php?id=666666

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Agencies Going After Accenture, Deloitte IT

May 16th, 2012

Tech consultants began to tread on agency turf years ago. Now, agencies are charging back. The thing bringing them head-to-head is the software that’s so central to large-scale digital marketing.

As digital marketing and customer data become increasingly overwhelming for big global marketers, consulting firms such as Accenture have designed IT solutions to help manage the information. Agencies, which had to use those tools, are now responding by investing as much as $10 million to build out IT of their own.

Publicis Groupe’s Razorfish recently launched Fluent, a software suite intended to help marketers sort in-house data and connect it to ad-targeting and analytics tools. Fluent also aims to manage creative processes so that multibrand marketers can trim production time and costs by reusing tools in a number of markets worldwide.

WPP unit Fabric is offering software designed to connect client data and (the many) third-party digital-marketing tools. It partnered with Indian outsourcing giant Infosys to form BrandEdge, a cloud-based digital-marketing infrastructure that can, for example, create a website skeleton that any brand in any market can reuse and customize.

This week, consulting firm Deloitte introduced a unit, Deloitte Digital, that it said will handle strategy, creative, user experience, engineering and implementation services for marketers in digital channels. The firm, which acquired mobile-agency Ubermind this year, said it plans to expand Deloitte Digital aggressively over the next year.

Deloitte and the agency companies are responding to the same challenge: Global companies need better tools to harness data and save time and money in digital marketing.

“There are lots of point solutions, lots of people doing analytics and targeting,” said Fabric co-CEO Chris Perry, who, like many in his Seattle-based development team, is a Razorfish alum. “We provide a tool that simplifies the ways you join these things up.”

Source:http://adage.com/article/agency-news/agencies-accenture-deloitte/234746/

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Conversations with Indian IT changes from offshore to expertise

May 16th, 2012

We get used to reading articles about deals being won by big systems integrators. These companies either provide all the services in a deal or sub contract to a smaller firm, which hardly gets a mention.

It is these smaller companies which are interesting because they are highly specialised in niche areas. These agile companies can respond to market demand quickly and change their approaches in response.

I interviewed tier two Indian supplier MindTree a couple of years ago when it was first targeting UK customers. It came to market with the offer of high end consultancy skills combined with low cost delivery. Back then it had 80 UK-based staff. The company has been focussed on the mid-market.

I met the company’s UK head Tridip Saha last week and was interested to see how the company is doing.

Last year it grew its revenues in Europe by 50%. It now has 130 UK based staff as well as 1500 dedicated UK support staff in India.

Tridip told me that there has been a big change in the conversations MindTree is having with UK customers has changed from being about offshoring to being about expertise.

When it comes to expertise MindTree says its “cross court backhand” is business intelligence and analysis. The main sectors where it is doing business are retail, financial services and travel and transportation.

Tridip says every big business has a wealth of data which can provide valuable insights about business opportunities.

MindTree’s business intelligence (BI) engagements might include the company building a data warehouse or expanding an existing one followed and creating dashboards for the business users so they can use information effectively.

He says 70% of the company’s UK customers originally approached it for BI services.

Source:http://www.computerweekly.com/blogs/inside-outsourcing/2012/05/conversations-with-indian-it-changes-from-offshore-to-expertise.html

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