The 21-storey building, EGS Centris, is expected to be home to 6,000 employees once it is fully occupied.
EGS Philippines president Bong Borja said most of the employees occupying the new facility were transferred from its former site at the ELJ Communication Center along Mother Ignacia St.
EGS Centris, which serves as the firm’s flagship site in the Philippines, has an estimated 4,000 seats.
The firm expects the building to be fully occupied by the end of the year.
Borja described EGS Centris as the “most modern BPO facility in the Philippines” servicing most of the company’s global operations.
The building also houses the firm’s Global Command Center to monitor its global services in the Latin America and the United States.
“In that Global Command Center, we don’t only monitor the performance of our people here servicing our clients in the US, but it also monitors the performance of our other locations in the world like Uruguay and Guatemala,” said Borja.
Aside from advance technology, the facility also features a recreation area and a gym for its employees.
The building is located at the Three Cyberpod Centris-South Tower in Eton Centris, a 12-hectare mixed use township project. It is the third office building developed in Eton Centris.
Expansion plans in the Philippines
EGS executive vice president and chief operating officer Jack Jones said EGS will continue to expand its network in the Philippines,
Jones said the Philippines is “the best BPO destination in the world” because of its abundant talent pool.
“The Philippines is a key strategic location for our company. We have about 45,000 people worldwide. The largest single concentration of staff outside the United States is in the Philippines with about 14,000. It is the best BPO destination in the world, bar none. So adding a world class facility in this location for us is consistent with our strategy, and our client requirements,” he said in a press conference after the inauguration of EGS Centris on Wednesday.
Jones added that EGS will be looking to offer employment opportunities in shared services such as information technology and human resources.
“It’s a career path. You don’t want to just have a huge call center staff, you also want to have the ability for people to move out from call center jobs on to more day shift-type work,” he said.
Borja, meanwhile, said EGS is set to launch a new site in Northern Luzon within the year.
“There’s a new site that we’re hoping to launch this year, another provincial location, and it’s going to be in the north. We’re going to be one of the first movers there,” he said.
EGS has facilities in Cubao, Marikina, Alabang, Bonifacio Global City, and Clark.
Borja said the firm is looking to build more facilities not only in “next wave cities” but in emerging cities as well.
“We are big believers that talent in the Philippines is not concentrated in Metro Manila. There’s a lot of talent in the provincial locations,” he said.
EGS, the holding company for APAC Customer Services Inc. and NCO Financial Systems Inc., earns approximately $1.5 billion in annual revenue.