Kraft Foods outsourced its business operations to Genpact last year and employees previously expressed concerns about their jobs being sent to India.
Genpact spokeswoman Gail Marold released a statement Wednesday reading, “Locations are evaluated and adjusted based on the needs of the business and the client as part of the normal course of operations; it’s not uncommon for some work to shift from one center to another.”
“In its ongoing effort to best serve its clients, some work based in Wilkes-Barre will move to India,” Marold said. “Genpact will make every effort to provide other opportunities to as many of the affected employees as possible.”
Marold would not say how many employees’ jobs are being impacted.
“For competitive reasons, we can’t discuss details of any specific client engagement,” she said. “We can confirm that, as part of our ongoing effort to best serve our clients, some work based in Wilkes-Barre will move to India. This is the normal course of business and it’s not uncommon for us to shift some work from one center to another. We have communicated this to our teams, and we will make every effort to provide other opportunities to as many of the affected employees as possible.”
In March last year, a Kraft employee provided an internal document that said, “Beginning July 2015, FTE (full-time equivalents) will begin to transition to Genpact’s India facility.”
The document, a bid form, valued the deal between Kraft and Genpact, at $140 million.
Two employees, speaking on the condition of anonymity, said the internal document was put on an intranet website and circulated among workers.
Prior to that, officials from Kraft Foods and Genpact reassured about 350 employees who worked there at meetings at the Woodlands Inn and Resort in Plains Township that they would be hired by Genpact and would move to the company’s expanded nearby facility in the Hanover Industrial Estates.