Philippine officials in New Zealand made a strong pitch with software companies there on the opportunities for information technology in the Philippines.

Ambassador to New Zealand Virginia Benavidez and Consul General Marcos Punsalang made the pitch at a meeting with representatives of the IT sector this month.

“In her presentation, Benavidez highlighted the Philippine (information technology and business processing outsourcing) industry’s strengths, achievements and opportunities as well as the emerging trends of diversification of services from voice to higher value non-voice services (such as KPO, IT programming, game development). She also discussed the incentives being offered by the Philippine Economic Zone Authority (PEZA) for investors,” the Department of Foreign Affairs said.

Benavidez and Punsalang met with the representatives of software development company Cortexo Ltd. and the New Zealand Software Association last January 12 and 13, respectively.

These business meetings were held parallel with the Embassy’s first ever mobile consular mission to Christchurch last January 12 to 14.

They met with Cortexo Ltd. Director Terry Paddy, past President of the New Zealand Software Association, who gave a briefing on his company.

Cortexo Ltd. develops software for electric companies and has applications for regulating electrical use in the energy industries, commercial establishments and domestic households.

Benavidez updated Paddy on the Philippine IT/BPO industry, a $9-billion industry that surpassed India in voice services and is expected to attain its goal of $11 billion in 2011.

The industry is anticipated to earn $25 billion in revenues by 2016.

She also said the Philippine IT/BPO industry is diversifying with higher value services like knowledge processing outsourcing (KPO) and IT software programming, which are growing faster than voice services.

Benavidez also met officers of the New Zealand Software Association (NZSA) led by Chairman Ben Reid at the New Zealand Institute of Information Communication Technology (NZICT) – a state of the art “green” building featuring the latest in energy-saving technology.

Reid informed Benavidez the focus of the NZSA and the Canterbury Software Chapter is on linking with overseas clients to market their software.

Reid is also the Chairman of the Canterbury Software Chapter and the Director of Memia Consulting, an IT consulting firm.

For her part, Benavidez said the Philippines is keen to build more business partnerships with New Zealand given the fact that in Christchurch, there is a Center for Information Technology.

The Philippines is a three time winner of the United Kingdom’s National Outsourcing Association’s Award for Best Outsourcing Destination.

Meanwhile, the DFA said the New Zealand traders acknowledged the good business potentials and complementarity between the New Zealand ICT industry and the Philippine IT/BPO industry.

Source:http://www.gmanetwork.com/news/story/245955/economy/business/phl-makes-it-pitch-to-nz-traders?ref=subsection_item

Global player IMS Health has acquired Baring Private Equity-backed PharmARC Analytics Solutions Ltd, a Bangalore-based knowledge process outsourcing (KPO) firm focused on pharma and healthcare verticals, for an undisclosed sum.

This acquisition strengthens IMS Health’s business process outsourcing capabilities and complements its suite of proprietary technology and software applications, the company said on the acquisition.

IMS Health is owned by private equity major TPG Capital and the CPP Investment Board, who acquired it for $5.2 billion in 2009. Founded in 1954, IMS Health (formerly Intercontinental Marketing Services) provides analytics, commercial services and business intelligence platforms to its healthcare clients in more than 100 countries. The company is based in Norwalk, Connecticut, with offices across Japan, China, the Middle East, the Asia-Pacific, North and South Europe, Canada, Latin America and Africa.

Bangalore-headquartered PharmARC was founded by Siraj Dhanani and Amit Sadana in 2003. The KPO has offices in Basel (Switzerland) and New Jersey (USA), and provides sales & marketing analytics and business consulting services across pharmaceutical and healthcare industry. It claims to cater to 15 of the top 20 pharma companies, as well as over 50 life sciences companies in the USA, Europe, the Middle East and the Asia-Pacific region.

Baring India Private Equity Fund II invested $10 million in PharmARC in 2006.

“Life sciences companies are looking for partners that can pull together the right market and technology expertise, information assets and resources to help them optimise commercial operations worldwide,” said Chris Nickum, president of IMS Commercial Effectiveness Services while commenting on the acquisition.

The healthcare KPO space has recently seen considerable action in terms of merger and acquisition. While US software services firm Cognizant Technology Solutions acquired marketRx, Inc., for $135 million (Rs 537 crore) in an all-cash deal, New York Stock Exchange-listed BPO major WNS acquired another Bangalore-based analytics firm Marketics for an estimated $65 million. In fact, smaller companies with specialised expertise in niche areas have always been targeted by big technology companies. For instance, in the past three years, Wipro acquired more than a dozen firms at prices ranging from $20 million to $600 million.

Source:http://www.vccircle.com/500/news/ims-health-acquires-baring-india-backed-kpo-pharmarc-analytics

Abans (Private) Limited recently entered into a joint venture agreement with Scicom (MSC) Berhad to provide Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) services, including training and education services in customer contact management to the domestic Sri Lankan market, including the provision of these services for a global market place.

Apart from the above, Scicom (MSC) Berhad is in the business of providing end-to-end solutions for Back Office services in connection with quality management, human capital management, technology, payroll and human resource, disaster recovery services, certification of call centres, customer relationship marketing and consulting services.

Scicom (MSC) Berhad (a Public Listed Company in Malaysia) is a unique Asian company which supports a global customer base in over 30 languages to over 91 countries.

Scicom’s main product offerings comprise outsourcing, customer relationship management, consulting and application development, training and education.

Scicom has earned a reputation for consistently delivering on its promise of “Total Customer Delight” to over 98 million customers worldwide.

The reason that Scicom (MSC) Berhad chose Sri Lanka as a location for their high end expansion drive is that they viewed it as a high growth region.

Scicom (MSC) Berhad will be moving one of their key contact centres of operations to Scicom Lanka, the new joint venture company in Colombo, creating many job opportunities for youth, bringing in new international businesses to Sri Lanka and also introducing a state-of-the-art contact centre management/customer care management services to the local industry.

This joint venture will bring multi benefits and advantages to Sri Lanka. Scicom Lanka will set up a BPO academy offering internationally recognized EDEXCEL and British Technical Educational Council (BTEC) certificates and diplomas for both entry and management level personnel in the BPO and services industry of Sri Lanka, gradually moving towards the offering of undergraduate programs from UK Universities for Sri Lankan citizens while they are working in the industry.

Source:http://www.dailynews.lk/2011/12/02/bus02.asp

India has had a significant dominance over the KPO (Knowledge Process Outsourcing) sector for many years now. However, a recent report by analyst firm Ovum says that a number of KPO hubs have emerged in many Asia-Pacific countries during the last few years. These potential hubs include countries like China, Philippines and Sri Lanka.

“A major challenge facing life sciences companies is the growing cost of R&D and, as a result, a growing number of pharma companies are turning to outsourcing and off-shoring as ways of reducing these costs. China is an attractive location for companies that run and manage all phases of the clinical trial process, as it offers a significant pool of potential patients in an important emerging market,” says Ed Thomas, Analyst, Ovum.

Apart from China, Philippines also is emerging as a key player in the KPO sector. It has carved itself a niche market in various areas including healthcare outsourcing. This market is expected to grow at a great extent as there is a notable demand coming from the U.S. because of the recent reforms in the healthcare regulations.

Sri Lanka also has started concentrating on developing skills in various areas and sectors. The country is now rich of accountants who are capable of providing high end complex equity and credit research. This has enabled them to provide both offshore and nearshore delivery to the vendors providing them access to the sizeable and untapped talent pools.

Source:http://www.siliconindia.com/magazine_articles/Will_India_continue_to_dominate_the_KPO_sector-BQKS376701917.html

India will continue to be at the forefront of the development of knowledge process outsourcing (KPO) industry for the foreseeable future, says a report.

However, in the recent years, a number of other viable KPO sourcing hubs have emerged in the Asia-Pacific region, says a report from independent technology analyst firm Ovum.

The potential KPO delivery locations, including China, the Philippines and Sri Lanka, are unlikely to challenge India’s dominant position in the market, but they have enabled many vendors to pursue a multi-shore strategy, it said.

Ed Thomas, Ovum analyst and author of the report, said: “Being able to deliver services from multiple locations means providers can offer existing clients greater flexibility and minimise the risks associated with having all their operations in one facility, while at the same time tapping into fresh labour pools”.

The KPO industry is maturing and the range of services being provided has expanded as the market has developed. From its initial beginnings in research and analytics, the definition of KPO currently includes a variety of services, such as legal process outsourcing and clinical trial management, among others.

On the latter topic, Ed Thomas said: “A major challenge facing life sciences companies is the growing cost of R&D and, as a result, a growing number of pharma companies are turning to outsourcing and off-shoring as ways of reducing these costs.

China is an attractive location for companies that run and manage all phases of the clinical trial process, as it offers a significant pool of potential patients in an important emerging market”.

Along with China, the Philippines is also becoming an increasingly important player in the KPO market. It has started to carve out a niche for itself in a number of key areas, including healthcare outsourcing (providing industry- specific services to hospitals and healthcare providers).

This market is expected to grow significantly during the next few years, with a notable increase in demand coming from the US as a result of the recent reforms in healthcare regulations.

Sri Lanka has also focused on developing skills around specific service lines. For example, the country has a significant number of qualified accountants, capable of providing the kind of high-end complex tasks associated with service areas such as equity and credit research.

The recent emergence of countries such as China, the Philippines and Sri Lanka as viable locations for KPO delivery has been a positive development for vendors, as it has enabled them to begin offering a blend of offshore and nearshore delivery while also giving them access to sizeable and previously untapped talent pools.

Source:http://economictimes.indiatimes.com/tech/ites/india-will-continue-to-dominate-kpo-sector-report/articleshow/10640740.cms

India has been at the forefront of the development of the knowledge process outsourcing (KPO) industry and will remain so for the foreseeable future. However, in recent years a number of other viable KPO sourcing hubs have emerged in the Asia-Pacific region, according to Ovum.

In a new report*, the independent technology analyst firm finds that these new KPO delivery locations, including China, the Philippines and Sri Lanka, are unlikely to challenge India’s dominant position in the market, but they have enabled many vendors to pursue a multi-shore strategy.

Ed Thomas, Ovum analyst and author of the report, said: “Being able to deliver services from multiple locations means providers can offer existing clients greater flexibility and minimize the risks associated with having all their operations in one facility, while at the same time tapping into fresh labour pools”.

The KPO industry is maturing and the range of services being provided has expanded as the market has developed. From its initial beginnings in research and analytics, the definition of KPO currently includes a variety of services, such as legal process outsourcing and clinical trial management, among others.

On the latter topic, Ed Thomas said: “A major challenge facing life sciences companies is the growing cost of R&D and, as a result, a growing number of pharma companies are turning to

outsourcing and offshoring as ways of reducing these costs. China is an attractive location for companies that run and manage all phases of the clinical trial process, as it offers a significant pool of potential patients in an important emerging market.”

Along with China, the Philippines is also becoming an increasingly important player in the KPO market. It has started to carve out a niche for itself in a number of key areas, including healthcare outsourcing (providing industry-specific services to hospitals and healthcare providers). This market is expected to grow significantly during the next few years, with a notable increase in demand coming from the US as a result of the recent reforms in healthcare regulations.

Sri Lanka has also focused on developing skills around specific service lines. For example, the country has a significant number of qualified accountants, capable of providing the kind of high-end complex tasks associated with service areas such as equity and credit research.

The recent emergence of countries such as China, the Philippines and Sri Lanka as viable locations for KPO delivery has been a positive development for vendors, as it has enabled them to begin offering a blend of offshore and nearshore delivery while also giving them access to sizable and previously untapped talent pools.

Source:http://www.newsmaker.com.au/news/12720

For advertising executive Govind Nair, working in India’s outsourcing industry for a California telecoms firm means burning the candle at both ends for his customers.

“They try to be considerate. They know there’s a 12-and-a-half-hour time difference between India and San Francisco but we still end up getting up early and going to bed late,” Nair, 30, says.

Such hours are becoming increasingly routine for many young Indian professionals as they liaise with counterparts in the United States and other Western countries on high-end “smart work” projects.

India, known as the world’s largest back office with its cheaper, educated English-speaking workforce, is expanding its “knowledge processing outsourcing”, offering market research, statistical analysis, legal, health and a host of other services.

The sector — familiarly known as KPO — “is the next wave of global sourcing for India”, Som Mittal, head of the National Association of Software and Services Companies (Nasscom) told an industry conference last week.

Performing “value-added tasks” such as writing equity reports and legal work can mean 40 to 50 percent higher billing rates than for lower-value jobs in call centres fielding inquiries about bank accounts, industry officials say.

KPO revenues have been growing at 26 percent annually according to research house Crisil, outpacing the overall expansion of the flagship outsourcing industry that has helped make India an emerging market powerhouse.

The country now has 70 per cent, or $2 billion, of the $2.9 billion global KPO industry, Crisil says. North America provides 65 per cent of the sector’s revenues, Britain 20 per cent and continental Europe 10 per cent.

Nasscom believes the fresh economic troubles in Europe and the United States may accelerate KPO sector growth as Western firms seek to harness the technical and financial expertise of India’s supply of university graduates, lawyers, accountants and MBAs.
“India has a tremendous advantage in its technical, analytic and managerial skills,” Matthew Vallance, chief executive of one of India’s biggest back office companies, Firstsource Solutions, told AFP.

The $2 billion is still a fraction of India’s overall outsourcing revenues, expected to total $68 to $70 billion this year. But Crisil forecasts in a new report that revenues from outsourcing knowledge-intensive skills will nearly triple to $5.5 billion by the end of 2015.

“India is moving up the value chain,” said Crisil chief executive Roopa Kudva, noting Indian lawyers now research case law and put together arguments to be presented in court in the United States, Britain and elsewhere.

Bankers prepare papers for acquisitions, while nurses monitor the condition of housebound patients in the West.

Doing value-added work has become increasingly important for India as it seeks to preserve its overall global outsourcing dominance, especially after ceding its crown as the world’s leading call centre hub to the Philippines.

Last December, the Philippines, which also has a trained, English-speaking workforce with a strong service culture, edged past India to become the largest call centre operator in the world, logging $5.5 billion in annual revenues compared with India’s $5.3 billion.

“India is still ahead (in total offshoring), although other offshoring sites like the Philippines and Indonesia are emerging,” said Tervinderjit Singh, a research director at global consultancy Gartner.

“But these countries are still not mature enough in high-level professional work which India can provide,” he said.

Source:http://timesofindia.indiatimes.com/tech/news/outsourcing/Outsourcing-cos-seek-revenue-from-KPOs/articleshow/9893954.cms

An Information Technology (IT) service company based in Finland is considering Cebu as one of their locations for expansion in Asia, citing Cebu’s business-friendly environment and the availability of IT-skilled workers here.

Asian Development Bank and FinPro Solutions analyst Joona Selin said Finnish investors are considering Cebu for expansion because of the hospitable environment of the province and its numerous IT-skilled and knowledgeable graduates.

Selin, together with representatives of Tieto, an IT service company based in Finland, met with Cebu Governor Gwendolyn Garcia yesterday to discuss possible investments in the province in the field of knowledge process outsourcing (KPO).

Tieto, one of the largest IT firm in Northern Europe with branches in 25 countries, is planning to expand in Asia and is contemplating on pouring investment in either Vietnam or the Philippines. In the Philippines, the company is eyeing Cebu or Manila for their expansion program.

“It’s very positive considering that Cebu has a lot of universities offering IT related courses,” said Selin. IT Consultant Cesar Atienza said Tieto’s investment will bring Cebu ahead of the others in the field of KPO.

Atienza said KPO is the future of business process outsourcing (BPO) and only a few countries are capable of offering such services. “The nice thing about Tieto is that it is in KPO, not BPO. KPO is now the trend. That means we are going up the value chain,” said Atienza.

Meanwhile, the Cebu provincial government is looking at the entire island of Cebu’s being connected to the internet through WiMax or Worldwide Inter-operability for Microwave Access Technology.

Source:http://www.mb.com.ph/articles/318991/major-north-european-firm-looks-cebu-kpo-investment

Malaysia’s appeal in offering Knowledge Process Outsourcing (KPO) services is on par, if not better than the KPO market leader India, Deputy Prime Minister Tan Sri Muhyiddin Yassin said.

This is because, Malaysia has a competitive labour cost, a relatively high proportion of university graduates and a multicultural workforce that is fluent in multiple languages including English.

“Furthermore, Malaysian cost and quality of telecommunications infrastructure is set to improve tremendously with the government driven broadband initiatives.

“The key success factor to Malaysia’s nascent KPO sector, above all, is to demonstrate the depth and quality of Malaysian talent pool in areas beyond IT, especially engineering R&D (research and development) and back office work in industries such as finance services,” he said.

Muhyiddin said this in his keynote address at the launch of Advanced Micro Devices Global Services (M) Sdn Bhd (AMD) Global Services Malaysia, Cyberjaya Centre. Also present was AMD Inc senior vice-president corporate controller Devinder Kumar.

AMD is one of the world’s top microchip producers. Its microchips are used in a variety of devices including computers, automobiles and electronics.

Muhyiddin said AMD’s timely move to expand into the advanced and specialised KPO will provide an ideal platform for development of human capital in this country.

“In the long run, Malaysia’s talent pool should be able to perform tasks such as market research, business data analytics, competitive intelligence and R&D.

“Malaysia’s KPO potential can be crystallised further by attracting companies beyond IT sectors, such as financial services and transportation and logistics, among others,” he added.

AMD’s Cyberjaya office is the first and only global services centre for AMD, and the company’s third location in Malaysia.

The centre positions AMD as the only global company with a fully integrated finance and accounting global operations in the country.

Source:http://www.thesundaily.com/article.cfm?id=58189

Knowledge Process Outsourcing (KPO) offers good business opportunities for Indian entities , and will help them in providing high value services, according to Gartner.

Estimated to be worth billions of dollars, KPO market provides varied services in areas such as marketing, legal processes, clinical trials and banking.

“KPO service offerings is a good opportunity for Indian BPO providers to provide high value services and thereby enabling them to develop higher margin work,” IT research firm Gartner’s Principal Research Analyst Arup Roy told PTI.

As per the various estimates, the global KPO market is likely to be valued at more than USD 15 billion in the coming years.

He noted that KPO services would help domestic players in developing relationships with clients at higher levels, which “could then be leveraged to upsell and cross-sell”.

Many IT players including Infosys, TCS, Wipro and Cognizant offer various KPO services.

According to a recent Gartner research paper, KPO services would likely offer a combination of better processing methodology and an intellectually skilled workforce based predominantly in an offshore location.

“… Competition, therefore, is coming from a mix of specialist KPO providers, management consultants, BPO providers and existing conventional onshore industry specialists,” the paper said.

Going by industry body Nasscom, the overall IT services and software sector is projected to be worth about USD 76 billion in financial year 2011.

Source:http://economictimes.indiatimes.com/tech/ites/kpo-offers-good-opportunities-for-indian-entities-gartner/articleshow/7532488.cms

India’s Knowledge Process Outsourcing (KPO) business could touch $10 billion by 2012, if the sector is opened for biotech and nano experts and steps are taken to build a strong chain of qualified professionals, a Assocham study said on Thursday.

Currently, the KPO market size is estimated to be around $5.5 billion and the sector is growing by about 15-17 per cent, dominated by professionals belonging to fields such as management, medical and engineering, the chamber said.

“Assocham has projected KPO industry’s size growing to $8 billion in 2011 and touching the 10 billion mark by 2012 with a growth rate between 25-27 per cent subject .

The high growth rate in 2012 can be achieved “if a strong chain of qualified professionals is built and the field is opened for bio and nano experts,” Assocham statement said.

The emerging KPO space constitutes a small part of the overall business process outsourcing (BPO) sector.

“There is a need to create a new pool of KPO workers from emerging domestic knowledge based industries such as biotech and nanotech as large number of talented young people have joined academic courses for career excellence in these two areas,” Assocham president Dilip Modi said.

A vast pool of highly educated professionals in engineering, medicines, management and professionals in the field of accountancy, company secretary, legal fraternity would be required to serve the industry, it said.

It said since the KPO sector deals with confidential data, including financial data, treasury and investment portfolio decisions, there is a need to address the issue of data security raised by international clients.

Small and Medium Enterprises (SMEs) are likely to be the major growth drivers for the KPO sector, it added.

Source:-http://www.thehindu.com/business/Industry/article972052.ece

Compvue Inc, an information technology consulting and business process outsourcing company, based in Sunnyvale, CA, announced today that it has joined the IBM PartnerWorld(R) program. The Member level designation from IBM allows Compvue to utilize various marketing, sales, training, collaborative and technical benefits offered via PartnerWorld.

“As IBM PartnerWorld member, we’re able to offer our clients a wide range of software & hardware solutions designed to cater evolving needs of our healthcare, high-tech and government customers,” said Rakesh Gupta, CEO of Compvue Inc.

An award-winning global program, IBM PartnerWorld helps business partners grow business, improve profitability and increase demand. As PartnerWorld member, Compvue can access resources required to build and sell IBM-based products, solutions & services.

“I see a long-term strategic benefit through this alliance, especially to offer great value addition to our government and healthcare clients, and we definitely look forward in having an active partnership with IBM,” he added.

Compvue is an information technology consulting and business process outsourcing firm serving government, healthcare and high-tech sectors. Our vision is to engage with small to medium organizations and provide highly differentiated services. Established in 2008, Compvue is a small to mid-size organization with headquarters in USA and strategically located global delivery centers in India and Philippines. The key benefits to customers are our flexibility, speed of response, full & undivided attention and a very experienced partner with a global footprint.

Our main technology focus includes open source, Microsoft technologies, mobile, web 2.0, software product engineering services and custom software application development, maintenance, operation and support. Our customers benefit from our approach, highly experienced management & technical team, best practices, technology centers of excellence and high flexibility. Our KPO/BPO solutions help small and mid-size organizations by making their businesses more productive, operationally cost-effective and grow in revenues & profits. The main processes include customer interaction and back-office support processes.

Source:http://www.openpr.com/news/153125/Compvue-Signs-up-with-IBM-PartnerWorld.html

Knowledge process outsourcing (KPO) services is the key to expanding the country’s Business Processing Outsourcing industry and hauling in US$25 billion revenues in the half decade, announced the BPO Association (BPAP).

Market research, specifically, is a dormant vertical that could be monetized given the right priorities in selling the Philippines as a potential research hub, stressed Germaine Reyes, Managing Director of Synergy Business Consultancy which specializes in market research.

Already, KPO services with focus on market research are catching up in the local BPO industry. Some 9% of BPO companies surveyed offer services involving market research, according to a recent BPAP survey.

“Aside from the Philippines being cost-effective compared with other countries, our edge lies in our ability to look at the client requirement from different perspectives to provide clients more business-focused output,” she explained. ‘This is significant in conducting effective market research that aids in decision-making and marketing program development.”

Synergy, which is pushing for the Philippines as a center for KPO services in market research, has been offering the services for 11 years. “We know how the market behaves and we conduct research effective for our clients,’ Reyes noted.

Synergy’s expertise include quantitative research; qualitative research via focus group discussions (FGDs), ethnographic research; telemarketing, online research, statistical analysis, data mining and analytics; and training. The company has served diverse industries, spanning from the telecommunications, food and beverages, real estate, IT, banking, consumer products, legal and HR services, pharmaceuticals, academe, media, among others.

“We are also pushing to broaden our services in the market research industry by providing outsourcing services not only to clients in Asia Pacific but also to clients in the US. One of these services is analytics outsourcing which we believe will be a key growth area.”

Source:http://www.mb.com.ph/articles/289141/synergy-kpo-service-key-philippines-25billion-bpo-target

The majority of talent for the IT industry lies in tier-II colleges and cities which are partially or completely ignored by companies for fresher placements in India, according to a study.

The scientific assesment team, Aspiring Minds, which compiled the study, segregated the country’s colleges into a top 100 campus list and compared their employability with the rest of the campuses (which they termed “tier II” campuses).

To calculate their “employability”, around 250,000 engineering and MCA students across the country, from more than 12 states, were tested on AMCAT, a test accepted by Indian IT/ItES companies as a standard of measuring candidates’ skills.

Campuses which fall in the top 100 campus list were segregated and their employability was compared with the rest of the campuses (tier 2 campuses) and it was discovered that the major skill deficiency between the two categories was in quantitative abilities and not in communicative abilities as presumed.

More than 70 percent of all students employable for IT product sector and more than 80 percent of all students employable for the IT services/KPO (Knowledge Process Outsourcing) sector are in tier 2 colleges, the study said.

Another interesting fact unearthed by the study is that the difference in employability for female versus male technical graduates is not more than two percentage points in any IT/ITeS sector.

Comparing their test scores it was found that while women performed better in english and computer programming, males surpassed the females in logical ability and quantitative ability.

Source:http://www.news.chauthiduniya.com/it-industry-not-tapping-indian-talent

The majority of talent for the IT industry lies in tier-II colleges and cities which are partially or completely ignored by companies for fresher placements in India, according to a study.

The scientific assesment team, Aspiring Minds, which compiled the study, segregated the country’s colleges into a top 100 campus list and compared their employability with the rest of the campuses (which they termed “tier II” campuses).

To calculate their “employability”, around 250,000 engineering and MCA students across the country, from more than 12 states, were tested on AMCAT, a test accepted by Indian IT/ItES companies as a standard of measuring candidates’ skills.

Campuses which fall in the top 100 campus list were segregated and their employability was compared with the rest of the campuses (tier 2 campuses) and it was discovered that the major skill deficiency between the two categories was in quantitative abilities and not in communicative abilities as presumed.

More than 70 percent of all students employable for IT product sector and more than 80 percent of all students employable for the IT services/KPO (Knowledge Process Outsourcing) sector are in tier 2 colleges, the study said.

Another interesting fact unearthed by the study is that the difference in employability for female versus male technical graduates is not more than two percentage points in any IT/ITeS sector.

Source:http://www.indiaedunews.net/Career/%27Major_talent_for_Indian_IT_industry_untapped%27_12925/

In 2009, the Black Book KPO Industry user survey investigated over 380 contracts held by 1800 of the top spending law firms, investment banks, capital markets and conglomerate corporations globally.

18 Key Performance Indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI.

Key Findings

Key Finding: Most Important Customer Satisfaction KPIs

Customization, Integration/Implementations and Vertical Expertise are the most important attributes influencing KPO client satisfaction with their 2009 outsourcing providers.

Key Finding: Vendor Dissatisfaction is uncommon in the Knowledge Process Outsourcing Industry among Top Ranked Suppliers
Strong dissatisfaction is uncommon in this niche KPO sector, occurring in only 4.7% of Legal Industry client types, 5.5% in Investment Banking clients, and 6.0% Market Research clients globally.

UK & US clients are among the most satisfied with KPO services delivery. Strong dissatisfaction with offshore outsourcing vendors was less than 6.5% of all surveyed clients with 2009 projects.

Key Finding: Comprehensive Services Vendor Arrangements from a Comprehensive/End-To-End KPO Vendor produces the Highest Satisfaction Rates

Single-vendors offering comprehensive research services to services corporate clients ranked highest in the overall survey by clients.

Source:http://press.forestlaneshul.com/aarkstore-enterprise-2009-top-knowledge-process-outsourcing-kpo-vendors-black-book-2009-survey-3131.html

The boutique-sized , niche-focused outsourcing providers seem to be giving giants like HP, IBM, Accenture , TCS , Infosys , Wipro , HCL and Cognizant tough competition in terms of offering a greater degree of customer satisfaction.

A comprehensive poll of over 6,547 outsourcing clients worldwide found that smaller vendors are satisfying more clients, and to a much greater degree, in comparison with their big-ticket counterparts. The study carried out by the Black Book of Outsourcing – which was acquired by business research firm Datamonitor Group a year ago – has represented all outsourcing fields including IT, KPO, LPO and BPO.

Although feedback on the big names, such as IBM and HP, has been generally positive, the companies that have excelled in delighting the customers have been smaller players . For instance, the Philippinesbased ITES firm, American Discovery and Mysore-based legal process outsourcing firm, SDD Global Solutions have been ranked as the top two outsourcing companies in the world.

So what makes these smaller players stand taller in the global market? `Smaller outsourcing providers like SDD Global have been pushing their specialist knowledge and deep client understanding as their unique selling point for some time now, claiming that specialists provide a better service . While all outsourcers talk up their ability to specialise this survey suggests that SDD Global and other smaller players are best positioned to deliver on that promise,” said Eamonn Kennedy , who led the research for Datamonitor.

The study has assessed customer satisfaction using nine different parameters like requirements awareness , shared goals, financial benefits, risk mitigation, partnership approach , problem resolution, corporate reputation, skills and resources and future orientation.

Some 40 clients, including 20th Century Fox, HBO, Universal Pictures , Channel 4 Television Corporation , Media Rights Capital, of SDD Global were interviewed for the study. “Like the latest cutting-edge Indian IT engineers, our legal team has proven that India does not need to be a mere back office. In fact, our team has been performing critical front-office functions like sophisticated legal research , analysis and drafting wowing global clients,” said Russell A Smith , president, SDD Global.

Source:http://economictimes.indiatimes.com/tech/ites/Davids-take-on-goliaths-in-offshoring/articleshow/6825755.cms

IT Outsourcing Services is a KPO and BPO outsourcing service provider that offers one stop solution by finding IT-enabled solutions to your most pressing needs. We provide high quality, time bound, cost effective outsourcing IT services through our offshore facilities in India with front office support in USA. Changing and challenging IT business environment and technological and legislative changes act as a catalyst to this trend. Now you have a good reason for embracing BPO, KPO and IT outsourcing services in India wholeheartedly. Because you have reliable BPO companies like IT outsourcing services at your service.

IT Outsourcing Services opens the windows of outsourcing BPO, KPO and IT services industry for the customers from all over the world. In Actual, IT Outsourcing suggest variety of IT services including Data Entry Jobs, Software Development, Website Designing, DTP (Desk Top Publishing), Search Engine Optimization (SEO), Data Conversion, CAD Drafting Services and Medical Transcription related quality outsourcing services.

Source:-http://www.itoutsourcingservices.com/

According to a comprehensive poll of over 6,547 outsourcing clients worldwide, smaller vendors, including legal outsourcing / LPO / legal KPO companies, are satisfying more clients, and to a much greater degree, in comparison with large players. The Black Book of Outsourcing, acquired last year by Datamonitor Group, a leading business research firm, revamped and further professionalized the survey methodology this year.

Datamonitor research director Eamonn Kennedy, who led the 2010 survey, said as follows: “Although feedback on the big names, such as IBM and HP, has been generally positive, the companies that have excelled and delighted, through the services they provide, have been smaller players.” In particular, the Philippines-based legal process outsourcing company, American Discovery, and the high-end Indian legal outsourcing company, SDD Global Solutions, are ranked as the top two outsourcing companies in the world. The client survey covered all outsourcing fields, including IT, KPO, legal process outsourcing or LPO, and BPO. Clients ranked SDD Global, which is the only Indian LPO managed by a U.S. law firm, as the best outsourcing company in both India and the UK, ahead of countless larger players.

Kennedy adds: “Smaller outsourcing providers like SDD Global have been pushing their specialist knowledge and deep client understanding as their unique selling point for some time now, claiming that specialists provide a better service. While all outsourcers talk up their ability to specialize, this survey suggests that SDD Global and other relatively small players are best positioned to deliver on that promise.”

In this year’s Black Book survey, customer satisfaction was assessed using nine performance criteria: requirements awareness, shared goals, financial benefits, risk mitigation, partnership approach, problem resolution, corporate reputation, skills and resources, and future orientation.

Vidya Devaiah, Managing Director at SDD Global, welcomed the news: “We’re grateful that so many of our clients were surveyed, ranging from large and small corporations to law firms, and that they had an opportunity to share their enthusiasm for our work. We’re proving that India need not be a mere back office for the West — instead, we’re performing front office work, consistently ‘wowing’ clients with sophisticated legal research, analysis, drafting and editing.”

Source:http://www.indiaprwire.com/pressrelease/other/2010101565376.htm

Legal Process Outsourcing or what is popularly good known as “LPO” is a single of a greatest phenomena which has influenced a authorised courtesy today. A investigate conducted by a US formed Forester Research states which a stream annual value of authorised outsourcing which is value million can climb up to billion as good as fetch 79,000 jobs in India by 2015. If you compensate tighten courtesy to a expansion of this building sector, you would comprehend which a LPO is progressively apropos a fortitude of Indian use sectors. The census data suggested upon top of prove which there have been viewable benefits compared with outsourcing. This essay will however excavate in to a benefits of authorised routine outsourcing to a good determined law organisation or a organisation situated in India.

Law propagandize graduates have been right away per a LPO courtesy as a subsequent many appropriate thing to operative in a law firm. The many viewable good compared with authorised routine outsourcing is which a single would embrace peculiarity work during intensely affordable costs. Working with graduates who have an glorious reason over a theme is an combined advantage. Educational institutions in India such as a IGNOU School of Law in organisation with a Rainmaker, which is a heading precision as good as recruitment solutions provider, has tailored a acceptance march – a Post Graduate Diploma in Legal Process Outsourcing – to privately teach as good as sight students to fit a mandate of this sepulchral sector.

How does a single select a right law organisation or organisation which will sufficient perform a client’s needs? One should recollect which law graduates from India transport for serve preparation to countries similar to a United States, UK etc.. Most of these students benefit believe as good as bargain of a laws as good as lapse to India. These graduates have been afterwards hired by companies as good as law firms as associates or authorised advisors. Take for e.g. Unicita Consulting Private Limited, which is a organisation which provides Intellectual Property Services, privately obvious as good as heading services during affordable costs, which has hired graduates who have perceived their post connoisseur degrees from Australia as good as a US. They have been means to assimilate their clients’ Intellectual Property mandate as good as successfully record obvious as good as heading applications as good as take to court a same.

Legal Process Outsourcing reduces costs incurred whilst achieving best formula inside of a reduced duration of time. This seems to be a win-win incident for both – a US firms, who get their work finished during reduce costs as good as a Indian firms who have a event work upon International law as good as yield peculiarity work which lives up to a standards of a US.

Source:http://www.washingtonattorney.info/benefits-of-legal-process-outsourcing/