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Posts Tagged ‘KPO’

Major North European firm looks at Cebu for KPO investment

May 19th, 2011

An Information Technology (IT) service company based in Finland is considering Cebu as one of their locations for expansion in Asia, citing Cebu’s business-friendly environment and the availability of IT-skilled workers here.

Asian Development Bank and FinPro Solutions analyst Joona Selin said Finnish investors are considering Cebu for expansion because of the hospitable environment of the province and its numerous IT-skilled and knowledgeable graduates.

Selin, together with representatives of Tieto, an IT service company based in Finland, met with Cebu Governor Gwendolyn Garcia yesterday to discuss possible investments in the province in the field of knowledge process outsourcing (KPO).

Tieto, one of the largest IT firm in Northern Europe with branches in 25 countries, is planning to expand in Asia and is contemplating on pouring investment in either Vietnam or the Philippines. In the Philippines, the company is eyeing Cebu or Manila for their expansion program.

“It’s very positive considering that Cebu has a lot of universities offering IT related courses,” said Selin. IT Consultant Cesar Atienza said Tieto’s investment will bring Cebu ahead of the others in the field of KPO.

Atienza said KPO is the future of business process outsourcing (BPO) and only a few countries are capable of offering such services. “The nice thing about Tieto is that it is in KPO, not BPO. KPO is now the trend. That means we are going up the value chain,” said Atienza.

Meanwhile, the Cebu provincial government is looking at the entire island of Cebu’s being connected to the internet through WiMax or Worldwide Inter-operability for Microwave Access Technology.

Source:http://www.mb.com.ph/articles/318991/major-north-european-firm-looks-cebu-kpo-investment

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Tags: IT KPO

M’sia on par, if not better than India in KPO

March 2nd, 2011

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Malaysia’s appeal in offering Knowledge Process Outsourcing (KPO) services is on par, if not better than the KPO market leader India, Deputy Prime Minister Tan Sri Muhyiddin Yassin said.

This is because, Malaysia has a competitive labour cost, a relatively high proportion of university graduates and a multicultural workforce that is fluent in multiple languages including English.

“Furthermore, Malaysian cost and quality of telecommunications infrastructure is set to improve tremendously with the government driven broadband initiatives.

“The key success factor to Malaysia’s nascent KPO sector, above all, is to demonstrate the depth and quality of Malaysian talent pool in areas beyond IT, especially engineering R&D (research and development) and back office work in industries such as finance services,” he said.

Muhyiddin said this in his keynote address at the launch of Advanced Micro Devices Global Services (M) Sdn Bhd (AMD) Global Services Malaysia, Cyberjaya Centre. Also present was AMD Inc senior vice-president corporate controller Devinder Kumar.

AMD is one of the world’s top microchip producers. Its microchips are used in a variety of devices including computers, automobiles and electronics.

Muhyiddin said AMD’s timely move to expand into the advanced and specialised KPO will provide an ideal platform for development of human capital in this country.

“In the long run, Malaysia’s talent pool should be able to perform tasks such as market research, business data analytics, competitive intelligence and R&D.

“Malaysia’s KPO potential can be crystallised further by attracting companies beyond IT sectors, such as financial services and transportation and logistics, among others,” he added.

AMD’s Cyberjaya office is the first and only global services centre for AMD, and the company’s third location in Malaysia.

The centre positions AMD as the only global company with a fully integrated finance and accounting global operations in the country.

Source:http://www.thesundaily.com/article.cfm?id=58189

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Tags: AMD India KPO

KPO offers good opportunities for Indian entities: Gartner

February 21st, 2011

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Knowledge Process Outsourcing (KPO) offers good business opportunities for Indian entities , and will help them in providing high value services, according to Gartner.

Estimated to be worth billions of dollars, KPO market provides varied services in areas such as marketing, legal processes, clinical trials and banking.

“KPO service offerings is a good opportunity for Indian BPO providers to provide high value services and thereby enabling them to develop higher margin work,” IT research firm Gartner’s Principal Research Analyst Arup Roy told PTI.

As per the various estimates, the global KPO market is likely to be valued at more than USD 15 billion in the coming years.

He noted that KPO services would help domestic players in developing relationships with clients at higher levels, which “could then be leveraged to upsell and cross-sell”.

Many IT players including Infosys, TCS, Wipro and Cognizant offer various KPO services.

According to a recent Gartner research paper, KPO services would likely offer a combination of better processing methodology and an intellectually skilled workforce based predominantly in an offshore location.

“… Competition, therefore, is coming from a mix of specialist KPO providers, management consultants, BPO providers and existing conventional onshore industry specialists,” the paper said.

Going by industry body Nasscom, the overall IT services and software sector is projected to be worth about USD 76 billion in financial year 2011.

Source:http://economictimes.indiatimes.com/tech/ites/kpo-offers-good-opportunities-for-indian-entities-gartner/articleshow/7532488.cms

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Tags: Indian KPO

KPO business to touch $ 10 bn by 2012: Assocham

December 25th, 2010

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India’s Knowledge Process Outsourcing (KPO) business could touch $10 billion by 2012, if the sector is opened for biotech and nano experts and steps are taken to build a strong chain of qualified professionals, a Assocham study said on Thursday.

Currently, the KPO market size is estimated to be around $5.5 billion and the sector is growing by about 15-17 per cent, dominated by professionals belonging to fields such as management, medical and engineering, the chamber said.

“Assocham has projected KPO industry’s size growing to $8 billion in 2011 and touching the 10 billion mark by 2012 with a growth rate between 25-27 per cent subject .

The high growth rate in 2012 can be achieved “if a strong chain of qualified professionals is built and the field is opened for bio and nano experts,” Assocham statement said.

The emerging KPO space constitutes a small part of the overall business process outsourcing (BPO) sector.

“There is a need to create a new pool of KPO workers from emerging domestic knowledge based industries such as biotech and nanotech as large number of talented young people have joined academic courses for career excellence in these two areas,” Assocham president Dilip Modi said.

A vast pool of highly educated professionals in engineering, medicines, management and professionals in the field of accountancy, company secretary, legal fraternity would be required to serve the industry, it said.

It said since the KPO sector deals with confidential data, including financial data, treasury and investment portfolio decisions, there is a need to address the issue of data security raised by international clients.

Small and Medium Enterprises (SMEs) are likely to be the major growth drivers for the KPO sector, it added.

Source:-http://www.thehindu.com/business/Industry/article972052.ece

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Tags: Business KPO

Compvue signs up with IBM PartnerWorld

November 26th, 2010

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Compvue Inc, an information technology consulting and business process outsourcing company, based in Sunnyvale, CA, announced today that it has joined the IBM PartnerWorld(R) program. The Member level designation from IBM allows Compvue to utilize various marketing, sales, training, collaborative and technical benefits offered via PartnerWorld.

“As IBM PartnerWorld member, we’re able to offer our clients a wide range of software & hardware solutions designed to cater evolving needs of our healthcare, high-tech and government customers,” said Rakesh Gupta, CEO of Compvue Inc.

An award-winning global program, IBM PartnerWorld helps business partners grow business, improve profitability and increase demand. As PartnerWorld member, Compvue can access resources required to build and sell IBM-based products, solutions & services.

“I see a long-term strategic benefit through this alliance, especially to offer great value addition to our government and healthcare clients, and we definitely look forward in having an active partnership with IBM,” he added.

Compvue is an information technology consulting and business process outsourcing firm serving government, healthcare and high-tech sectors. Our vision is to engage with small to medium organizations and provide highly differentiated services. Established in 2008, Compvue is a small to mid-size organization with headquarters in USA and strategically located global delivery centers in India and Philippines. The key benefits to customers are our flexibility, speed of response, full & undivided attention and a very experienced partner with a global footprint.

Our main technology focus includes open source, Microsoft technologies, mobile, web 2.0, software product engineering services and custom software application development, maintenance, operation and support. Our customers benefit from our approach, highly experienced management & technical team, best practices, technology centers of excellence and high flexibility. Our KPO/BPO solutions help small and mid-size organizations by making their businesses more productive, operationally cost-effective and grow in revenues & profits. The main processes include customer interaction and back-office support processes.

Source:http://www.openpr.com/news/153125/Compvue-Signs-up-with-IBM-PartnerWorld.html

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Tags: BPO IBM KPO

Synergy: KPO service key to Philippines’ $25-billion BPO target

November 24th, 2010

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Knowledge process outsourcing (KPO) services is the key to expanding the country’s Business Processing Outsourcing industry and hauling in US$25 billion revenues in the half decade, announced the BPO Association (BPAP).

Market research, specifically, is a dormant vertical that could be monetized given the right priorities in selling the Philippines as a potential research hub, stressed Germaine Reyes, Managing Director of Synergy Business Consultancy which specializes in market research.

Already, KPO services with focus on market research are catching up in the local BPO industry. Some 9% of BPO companies surveyed offer services involving market research, according to a recent BPAP survey.

“Aside from the Philippines being cost-effective compared with other countries, our edge lies in our ability to look at the client requirement from different perspectives to provide clients more business-focused output,” she explained. ‘This is significant in conducting effective market research that aids in decision-making and marketing program development.”

Synergy, which is pushing for the Philippines as a center for KPO services in market research, has been offering the services for 11 years. “We know how the market behaves and we conduct research effective for our clients,’ Reyes noted.

Synergy’s expertise include quantitative research; qualitative research via focus group discussions (FGDs), ethnographic research; telemarketing, online research, statistical analysis, data mining and analytics; and training. The company has served diverse industries, spanning from the telecommunications, food and beverages, real estate, IT, banking, consumer products, legal and HR services, pharmaceuticals, academe, media, among others.

“We are also pushing to broaden our services in the market research industry by providing outsourcing services not only to clients in Asia Pacific but also to clients in the US. One of these services is analytics outsourcing which we believe will be a key growth area.”

Source:http://www.mb.com.ph/articles/289141/synergy-kpo-service-key-philippines-25billion-bpo-target

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Tags: BPO KPO Services

IT industry not tapping Indian talent.

November 15th, 2010

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The majority of talent for the IT industry lies in tier-II colleges and cities which are partially or completely ignored by companies for fresher placements in India, according to a study.

The scientific assesment team, Aspiring Minds, which compiled the study, segregated the country’s colleges into a top 100 campus list and compared their employability with the rest of the campuses (which they termed “tier II” campuses).

To calculate their “employability”, around 250,000 engineering and MCA students across the country, from more than 12 states, were tested on AMCAT, a test accepted by Indian IT/ItES companies as a standard of measuring candidates’ skills.

Campuses which fall in the top 100 campus list were segregated and their employability was compared with the rest of the campuses (tier 2 campuses) and it was discovered that the major skill deficiency between the two categories was in quantitative abilities and not in communicative abilities as presumed.

More than 70 percent of all students employable for IT product sector and more than 80 percent of all students employable for the IT services/KPO (Knowledge Process Outsourcing) sector are in tier 2 colleges, the study said.

Another interesting fact unearthed by the study is that the difference in employability for female versus male technical graduates is not more than two percentage points in any IT/ITeS sector.

Comparing their test scores it was found that while women performed better in english and computer programming, males surpassed the females in logical ability and quantitative ability.