Posts Tagged ‘LPO’

Four-year-old LPO UnitedLex targets $35-40m revenue, bags BT legal outsourcing contract

March 30th, 2010

Telecoms major BT has entered into an agreement to outsource part of its global in-house legal work to legal process outsourcing (LPO) provider UnitedLex, beginning with a team of 15 lawyers based mostly in India.

BT announced yesterday that by “moving the existing in house team offering legal support services to UnitedLex, the BT Legal team will be free to focus on more complex and value-added activity”.

BT Global Services general counsel David Eveleigh said in a statement: “We are keen to develop cost effective ways of sourcing legal and commercial services whilst retaining quality… Our existing Gurgaon based in-house team delivering legal support services has performed extremely well, but the time is right for us to transition the work and our people to an established legal process outsourcer, who can offer industry best practices and provide global scalability.”

“We believe that the services offered by UnitedLex will complement our global panel of law firms.”

UnitedLex CEO Dan Reed told Legally India: “One of the reasons that we’ve been selected by BT is that we competed very strongly against Infosys and CPA [Global] and we were chosen over those companies because of the technology we provide.

He explained that UnitedLex was highly technology and process driven, having taken inspiration from the way Accenture had structured its consulting operations. “We are not just a bodies shop – we are driving higher and higher up that curve.”

The UnitedLex legal team exclusively working with BT would start with a headcount of 15 but that it would likely grow a “fair amount”, said Reed.

UnitedLex was founded only four years ago in the US but has grown to around 550 lawyers globally, according to Reed, with a majority of 425 based in India and the rest sitting in the US, followed by Israel.

He predicted that the company would hit a turnover of $35m to $40m in the next financial year and that the LPO industryas a whole would evolve rapidly with changes already taking place.

“Some of the earlier movers that first hit the market place are struggling,” he said, “and if you don’t have a truly optimal model you’ll find it difficult to meet the challenges.”

“There are maybe four or five [LPO] firms that are even relevant, and of those maybe only a couple that are going to make it. There will be a lot of them that go out of business in the next year, or consolidate or are acquired for manpower.”

Referring to last year’s court ruling against foreign firms practising law in India, he argued that the Indian regulations governing LPOs should be clarified in the coming years.

Reed said that India would be unlikely to prevent LPOs from operating in the country, expecting that if LPOs were banned from India by regulation they would simply move their operations to competing jurisdictions such as Malaysia or South Africa.

Reed noted that UnitedLex was not a law firm, even though its target area of work was higher-end work than what was traditionally associated with LPOs.

“The first generation of LPOs was all about redlining documents and very low-end types of legal work,” he said. “Law firms are doing much higher end legal work, very judgement based legal work. But they don’t use technology like we use it: we stay very much in the mid-complexity sort of zone.”

Unlike law firms UnitedLex lawyers did not opine on law and did not practise law, he added. “We don’t compete with Indian law firms and we sure as hell don’t practice Indian law.”

Source:http://www.legallyindia.com/20100330624/Legal-Process-Outsourcing-LPO/four-year-old-lpo-unitedlex-targets-35-40m-revenue-bags-bt-legal-outsourcing-contract

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LPO industry to suffer from economic downturn for short term:Report

November 30th, 2009

Facing the heat of recessionary pressure, India’s legal process outsourcing (LPO) industry is likely to see a decline in revenue and is expected to reach $440 million dollars (around Rs 2,000 crore) by 2010 end, a report said.

According to a report by business intelligence & research firm ValueNotes, global economic downturn has slowed down LPO industry and is changing the service provider’s landscape.

“Revenues from the offshore legal services industry were USD 320 million for 2008 and are expected to reach USD 440 million by 2010 end,” it said.

The offshore legal services industry grew at a rapid pace until 2007. However, the slow down in buyer market impacted the offshore industry resulting in falling growth rate.

The industry that was growing at a compound annual growth rate (CAGR) of over 40 per cent over the last four years until 2007, dropped to 28 per cent in 2007-08, and further reduced to 16 per cent for 2008-09.

The fall is primarily due to recessionary cost pressures impacting the global legal services market and the subsequent affect on the number and value of offshoring contracts, the report said.

However, industry experts are hopeful about the future of Indian LPO sector.

Source: http://economictimes.indiatimes.com/infSotech/ites/LPO-industry-to-suffer-from-economic-downturn-for-short-termReport/articleshow/5281754.cms

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LPO – Top London Legal firms embrace outsourcing

November 24th, 2009

More than one-half of London’s top 30 legal firms are involved in or considering legal process outsourcing. Eight of them including Linklaters, SJ Berwin, and Freshfields Bruckhaus Deringer are weighing their options, while eight more, including Allen & Overy, Eversheds, Lovells, Pinsent Masons, Wragge & Co, and Simmons and Simmons are already engaged in the process. Areas being considered are document review, due diligence, contract development and legal research.

Eleven of the top 30 firms told Legal Week that they had no plans to outsource, but not all of them had discounted it as an option.

Source: http://network.nationalpost.com/np/blogs/legalpost/archive/2009/11/23/top-london-firms-embrace-outsourcing.aspx

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British Firms Catch Outsourcing Fever

November 19th, 2009

It appears that Magic Circle firms have fallen in love with outsourcing. Most American associates will hope that like Mad Cow disease, the outsourcing craze stays on English side of the ocean. The Lawyer reports:

Allen & Overy (A&O) has become the first magic circle firm to outsource legal work as an increasing number of UK firms embrace legal process outsourcing (LPO) in a bid to reduce their overheads.
The firm has partnered with LPO provider Integreon to outsource basic litigation document review to teams in New York and Mumbai, in what could generate a 30-50 per cent cost saving.

Anybody think we’ll see some geographic hypocrisy in the comment thread? Outsourcing to New York = good, outsourcing to Mumbai = bad? Or will everybody simply agree that outsourcing = apocalyptic?

After the jump, The Lawyer has an excellent chart that shows us where British firms stand with regards to outsourcing.

Outsourcing could be a disaster for Biglaw associates. And it hasn’t even started in earnest yet:

This is the first time that a magic circle firm has outsourced legal work. Rivals Clifford Chance and Linklaters have both outsourced support functions, while Clifford Chance has a wholly-owned Indian subsidiary that carries out document review work and other legal support tasks previously undertaken by onshore paralegals and trainees.

The Lawyer posts an overview about outsourcing at major British firms:

Are the English giving us a preview of our American legal future? I don’t know, but I’m starting to put two of every kind of junior associate on a big ass boat, just in case.

Source: http://abovethelaw.com/2009/11/british_firms_catch_outsourcin.php

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Eight more UK top 30 firms size up legal outsourcing moves

November 19th, 2009

Some of the City’s leading law firms are considering outsourcing legal work as increasing numbers of firms look to cut costs by using external providers for both legal and business support.Linklaters, SJ Berwin, Freshfields Bruckhaus Deringer and CMS Cameron McKenna are among eight firms within the top 30 currently looking at introducing some aspects of legal process outsourcing (LPO).

Camerons and SJ Berwin have yet to identify which areas they would like to outsource, while Linklaters is considering sending some document review, due diligence, contract development and legal research functions to an outside provider.
Research by Legal Week shows that a further eight firms within the top 30 already carry out some form of LPO, including the likes of Allen & Overy (A&O), Eversheds, Lovells, Pinsent Masons, Wragge & Co and Simmons & Simmons.

A&O, for example, uses a network of alumni for work such as first drafts of banking documents, as well as outsourcing some litigation document review to India through outsourcing company Integreon. The Integreon deal followed a pilot in March this year and comes as A&O has also outsourced some document review work to companies Pangea3 and QuisLex in response to client demand.

Eleven top 30 firms said they had no plans to carry out any legal process outsourcing. However, some of these had looked at it and discounted it as an option.

Linklaters chief operating officer Simon Thompson (pictured) said: “Our clients are under increasing financial pressure and clearly want to achieve the best value they can for their legal spend. This has led them to seek new and alternative ways to source their legal services. This includes LPO. As such, we are keen to develop effective ways in which we can work in tandem with LPOs in support of our clients’ requirements.”

The trend comes as firms also look at increasing the amount of business process outsourcing (BPO) they carry out.
More than half of the firms in the top 30 already outsource some back office functions, with the number of firms interested in outsourcing and the range of functions being outsourced both set to increase.

SJ Berwin chief executive Keith Wood said: “Although we have nothing in place, we are looking at legal and business process outsourcing as possible opportunities to improve further our efficiency levels. Law firms are going to feel a squeeze by clients seeking more for less and if partners don’t want to take a hit, they’ll have to reduce overhead costs.”

Source:http://www.legalweek.com/legal-week/news/1562452/eight-uk-firms-size-legal-outsourcing-moves

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Allen & Overy embraces India legal process outsourcing (LPO)

November 19th, 2009

Allen & Overy (A&O) has agreed to outsource its legal work to Mumbai and New York with legal process outsourcing (LPO) company Integreon, becoming the first magic circle firm to embrace the LPO model, according to The Lawyer magazine.
The Lawyer reported that the firm has partnered with LPO provider Integreon to outsource basic litigation document review to teams in New York and Mumbai, in what could generate a 30-50 per cent cost saving.

A&O litigation support specialist Vince Neicho said: “We put together a suite of options [for clients] including offshore outsourcing, a reduced paralegal rate in our London office and the [improved] use of technology.”

A&O has chosen to work with Integreon on a case-by-case basis, rather than signing a deal for a dedicated team.

Neicho explained to The Lawyer: “The main reason is the fluctuation in the workload, we might go a few weeks with nothing at all, or a client might opt for another of our suite of options. Outsourcing offshore is new in this country, we’ve some clients that may feel uncomfortable with it. If we put our own captive team together and push outsourcing it’s not good for them or for us.”

This is the first time that a magic circle firm has outsourced legal work. Rivals Clifford Chance and Linklaters have both outsourced support functions, while Clifford Chance has a wholly-owned Indian subsidiary that carries out document review work and other legal support tasks previously undertaken by onshore paralegals and trainees.

A&O has a formal best friends relationship with Trilegal.

Neicho’s comments were made at The Lawyer’s inaugural conference on Legal Process Outsourcing and Offshoring and come as more law firms chose to outsource lower-value work in a response to requests from clients to bring down costs.

UK firm Simmons & Simmons also signed up with Integreon last month to outsource legal work to Mumbai.

Managing attorney at mining giant Rio Tinto Leah Cooper took the radical move earlier this year of outsourcing legal work to a team of 15 Indian-based lawyers sourced by LPO CPA Global. No in-house jobs have been lost as a result but, with less work going out to panel firms, it is estimated to have saved the company around $8m (£4.8m).

Earlier this year The Lawyer revealed that Pinsent Masons had become the first firm to outsource work normally done by UK-based lawyers to a dedicated offshore team through a deal with LPO company Exigent (22 June 2009). The firm now plans to expand this further (28 September 2009).

Last month Clarke Willmott laumched an LPO pilot in its Birmingham office with the aim of rolling it out across its UK network (12 October 2009).

The trend towards LPO and offshoring has gathered such momentum that even one of the City’s more traditional names – Slaughter and May – has been in talks over outsourcing legal work. This is believed to have been triggered by a request from a particular client (5 October 2009).

This is an edited version of an article that first appeared on TheLawyer.com

Source: http://www.legallyindia.com/index.php/20091118292/Legal-Process-Outsourcing-LPO/Allen-Overy-embraces-India-legal-process-outsourcing-LPO

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Negative short term impact on legal process outsourcing

November 18th, 2009

Revenues from the legal process outsourcing industry were US$320 million for 2008; expected to reach $440 million by end 2010

In 2005, there were around 40 service providers in the Indian legal services offshoring segment; the number grew to 100 in 2007; and currently there are more than 140 service providers in India

Over the last two years, > 20% of the total number of service providers discontinued their operations

With the legal services industry going through recessionary conditions, the legal process outsourcing (LPO) industry has not escaped the impact of the crisis. The economic downturn has no doubt slowed down the industry and is changing the service provider landscape.

The offshore legal services industry grew at a rapid pace until 2007. However, the slow down in the buyer market impacted the offshore industry resulting in a drop in the growth rate. The industry that was growing at a CAGR of 40+% over the last four years until 2007, dropped to 28% in 2007-08, and further reduced to 16% for 2008-09. Revenues from the offshore legal services industry were US$320 million for 2008 and are expected to reach $440 million by end 2010.

This drop is primarily due to recessionary cost pressures impacting the global legal services market and the subsequent affect on the number and value of offshoring contracts. Many existing contracts were exploratory projects (in the form of pilots), which were not extended / expanded into large engagements. A slowdown in terms of decision making to offshore from the buyer end also affected the number of contracts.

According to Neeraja Kandala, lead analyst – Legal Services, “In the current scenario almost all offshore legal service providers are battling – while in some cases billing rates have come under pressure, in others the volume of work has shrunk. As the global legal industry suffers, the offshore industry has also felt the impact of the crisis. While revenue estimates till 2010 are not very encouraging, we believe that the slowdown is short term. Post 2010, we expect the industry to pick up pace as the global economy recovers.”

The service provider landscape of the legal process outsourcing industry has changed remarkably in the last 4 years. In 2005, there were around 40 players in the industry. The number grew to 100 in 2007. Currently there are more than 140 service providers in India in the legal services offshoring segment offering services ranging from legal transcription to complex contractual analysis and patent related services.

Ease of entry and over hyped prospects led to a rapid increase in the number of players in the industry. The huge ‘potential’ opportunity led entrants to believe that getting business would be easy. Few bothered about the potential risks or the competitive dynamics of the industry. This, coupled with the uncertain economic conditions, resulted in many weaker players fading away from the competitive landscape. Over the last two years, more than 20% of the total number of service providers in the industry discontinued their operations. Says Suheil Patel, analyst and co-author of the report, “While there are various reasons for these shut downs, the economic slowdown added to the troubles of some of the service providers. Fewer contracts over the last one year, made it difficult for them to survive during the downturn. Moreover, some of the players failed to pay attention to learning processes and acquiring the required knowledge.”

Post 2010, we will see consolidation in the industry with larger players acquiring capacity and capability, as well as international law firms looking for control over India capacity. However, in the medium term numerous smaller businesses will continue to mushroom, which will, in turn, create a large pool of acquisition targets as well as potential joint venture partners.

The ValueNotes report, Legal Services Outsourcing: Crisis Creates New Opportunities for LPOs, analyses the offshore legal services industry in India and the changing service provider landscape.

Source: http://www.indiaprwire.com/pressrelease/other/2009111737681.htm

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