Posts Tagged ‘Market’

Everest Group: Global Sourcing Market Dipped Slightly in 2011, Captive Activity Almost Doubled Previous Year

February 9th, 2012

The global sourcing market saw a marginal decrease in outsourcing transaction volumes in 2011 compared to 2010 due to decreased transactions in the second half of the year, according to Everest Group, an advisory and research firm on global services. After a strong start, transaction volumes dropped in the second half of the year including fourth quarter activity numbers that were the lowest since Q1 2009. Although captive activity also dropped in the second half of last year, 2011 saw captive set-ups almost double in number compared to 2010. These findings and other market insights are detailed in Everest Group’s Market Vista: 2011 in Review and Market Vista: Q4 2011 reports, which capture key developments in the outsourcing and offshoring industry. A one-hour webinar will be held Feb. 16, 9 a.m. CST, to present findings and insights from both studies as well as a discussion of options for tier-2/3 service delivery locations in the United States.

Everest Group’s quarterly and annual Market Vista reports include analyses of outsourcing transaction trends, captive-related developments, market activity by locations, location risks and opportunities, key service provider developments, and implications for sourcing industry stakeholders.

“In 2011, the first two quarters showed a continuation of the upward, positive market traction we began to see in 2010, but activity dropped during the last two quarters, leveling out the year and thereby resulting in almost a repeat of the previous year,” said Eric Simonson, managing partner of Research. “We also saw strong captive activity in the first two quarters of 2011, which further validated our firm’s long-held opinion and research findings that the captive model can be a viable core component of sourcing strategies for many organizations. Our outlook for 2012 is cautious given several factors including financial volatility in Europe, anti-offshoring sentiments in the United States and United Kingdom, and the adoption of new technologies, particularly in ITO deals.”

Last year saw 1,929 outsourcing transactions compared to 1,979 in 2010, and annual contract value (ACV) of transactions decreased compared to the previous two years. Contract renewal and restructuring activity was higher in 2011 compared to previous years, accounting for one-fifth of transaction volumes and almost one-third of the market’s total annual contract value (ACV). IT Outsourcing (ITO) contracts accounted for two-thirds of total transaction activity; 32 percent were Business Process Outsourcing (BPO) contracts.

The Market Vista: Q4 2011 report includes a special focus section on the emerging offshoring locations of El Salvador, Guatemala, Mauritius, South Africa, Thailand, Turkey, Ukraine and Vietnam. The Q4 report also examines global locations with French language capabilities, continued political unrest in Egypt, China’s new insurance scheme for expats, downside of Sao Paulo’s rapid IT market growth, and effects of the rapidly depreciating Indian rupee. Additionally, the Q4 report includes the companion study, Global Location Insights: Perspectives on Tier 2/3 Cities of the United States as Locations for IT Services Delivery.

Other findings in the Market Vista: 2011 in Review and Market Vista: Q4 2011 reports include:

Financial services and manufacturing sectors continued to dominate outsourcing activity while healthcare activity increased significantly and public sector adoption dropped.
While North American transactions decreased marginally last year, activity in the United Kingdom increased by 32 percent compared to the previous year.
Although Q4 saw the signing of four mega deals, each valued at over US$1 billion in total contract value (TCV), the trend for mega deals shows a continued and steady decrease over the past three years with 11 signed in 2011 compared to 19 in 2010.
Asia continued to see the most new captive developments but notable activity also occurred in Eastern Europe, Middle East and Africa.
Last year saw the emergence of Brazil and Poland as mature global sourcing locations, underscoring their relevance in the global delivery footprint of leading players.
Political unrest in North Africa, examined in the Market Vista Q2 2011 report, reinforced the importance of risk management in sourcing portfolios.
Currency depreciation eroded arbitrage potential in Brazil, Chile and Malaysia while the rapidly depreciating Indian rupee created near-term opportunities for service providers and new entrants.
Revenues of leading service providers increased in 2011 compared to 2010, but operating margins fell.
Service providers continued to consolidate with Market Vista Index providers reporting about 50 merger and acquisition activities in 2011.

“The last year witnessed the continued trend towards service provider consolidation with many high-profile mergers and acquisitions,” said Salil Dani, research director. “Within leading providers, the offshore-centric providers witnessed higher growth in both revenue and operating margins compared to traditional global majors.”

Market Vista reports comprise key developments among 20 leading global service providers. Traditional service provider profiles include Accenture, ACS Xerox, AON Hewitt, Atos, Capgemini, Convergys, CSC, HP Enterprise Services, IBM, Dell Services and Unisys. Offshore-centric service provider profiles include Cognizant, EXL, Genpact, HCL, Infosys, Mahindra Satyam, Tata Consultancy Services, Wipro and WNS.

Source:http://www.prweb.com/releases/everestgroup/MVQ42011/prweb9174989.htm

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Global Healthcare BPO Market worth $330 Billion by 2016

January 6th, 2012

The “Healthcare BPO Market – Payer (Claims processing), Provider (Medical Billing & Coding) and Pharmaceutical (Clinical trial & Contract manufacturing) Outsourcing – Global analysis & Forecasts (2011-2016)” analyzes and studies the major market drivers, restraints, and opportunities in regions such as U.S., Eastern Europe, Asia, and Rest of the world.

Browse market data tables and in-depth TOC on “Healthcare BPO Market – Payer (Claims processing), Provider (Medical Billing & Coding) and Pharmaceutical (Clinical trial & Contract manufacturing) Outsourcing -Global analysis & Forecasts (2011-2016)”.

Early buyers will receive 10% customization on reports.
The global healthcare BPO market is growing at a healthy CAGR of 21.4%. Pharmaceutical outsourcing accounts for the largest share of 64.3%, but will grow at a CAGR of 14.6% from 2011 to 2016 since the market is saturated. Healthcare provider outsourcing has the highest growth rate of 31.9% from 2011 to 2016 and accounts for 15.7% to the total market. The healthcare payer outsourcing market will also grow at about 30% in the forecast period; it contributes 20% to the total market.

Claims processing, is one of the costly functions of the payer industry, has the highest share in the healthcare payer outsourcing market, accounting for 59%, followed by member services/customer care services. The payer in U.S. were using 30 cent of the premium dollar paid on administrative cost, but due to the Health Insurance Portability and Accountability (HIPAA) act, the payer has to spend 80%-85% on improving the services and providing quality healthcare. This is forcing the payer to cut the administrative costs, while outsourcing is the best solution available to reduce cost and maintain the quality.

In the year 2009, the payer industry in U.S. comprised of 1,300 health insurance companies. This represents a huge market for outsourcing which is yet to be tapped as only 10% of the work is outsourced currently.

Insurance companies have traditionally been among the slowest adopters of outsourcing/off shoring services. But the recent situation of shrinking margins, higher claims disbursement and increasing competition, has forced many insurance companies to look at outsourcing to improve efficiencies and align resources towards the core functions of product development and innovation.

The major players in the payer and provider of healthcare BPO market [ http://www.marketsandmarkets.com/Market-Reports/healthcare-outsourcing-bpo-market-472.html ] are Accenture (Ireland), Medusind (U.S.), GeBBS Healthcare (U.S.), Omega Healthcare (India) and Inventive (U.S.). The pharmaceutical outsourcing market is captured by players such as Quintiles (U.S.), Covance (U.S.), PPD (U.S.), Parexel (U.S.), Charles Rivers Laboratories (U.S.) and ICON (Ireland) in the CRO space; while in the CMO market the major competitors are Lonza (Switzerland), Catalent (U.S.), Boehringer Ingelheim (Germany), DSM Pharma (U.S.), and Jubilant Life Sciences (India).

Source:http://www.prnewswire.com/news-releases/marketsandmarkets-global-healthcare-bpo-market-worth-330-billion-by-2016-136722703.html

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Market retracts from 1-1/2-week high

December 27th, 2011

Volatility continued as key benchmark trimmed losses after hitting fresh intraday lows in mid-afternoon trade. The BSE Sensex was provisionally down 88.74 points or 0.56%, off about 170 points from the day’s high and up closet to 80 points from the day’s low. The market reversed direction after hitting 1-1/2 week high in mid-morning trade. The market breadth was negative.
Index heavyweight Reliance Industries (RIL) edged lower. Metal stocks reversed intraday gains. Interest rate sensitive banking stocks edged lower on fears of increase in bad loans in a slowing economy. Realty shares fell on profit booking after recent gains. Multiplex shares spurted on reports Shah Rukh Khan’s action thriller Don 2 garner box office collection of Rs. 48.39 crore in its opening weekend.

The market edged lower in early trade on weak Asian shares. After a bout of initial volatility, key benchmark indices alternately moved between positive and negative terrain near the flat line in morning trade. The barometer index fell below the psychological 16,000 mark, after regaining that mark in mid-morning trade. The Sensex alternately moved between positive and negative terrain in early afternoon trade. Key benchmark indices weakened to fresh intraday lows in afternoon trade. A bout of volatility was witnessed as key benchmark weakened again to hit fresh intraday lows in mid-afternoon trade after erasing almost all the intraday losses in afternoon trade. The market trimmed losses after hitting fresh intraday lows in mid-afternoon trade.

Volatility may remain high this week as traders roll over positions in futures & options (F&O) segment from the near-month December 2011 series to January 2012 series. The near-month December 2011 F&O contracts expire on Thursday, 29 December 2011.
As per provisional figures, the BSE Sensex was down 88.74 points or 0.56% at 15,882.01. The index rose 78.37 points at the day’s high of 16,049.12 in mid-morning trade, its highest level since 16 December 2011. The index fell 171.12 points at the day’s low of 15,799.63 in mid-afternoon trade.

The S&P CNX Nifty was down 28.30 points or 0.59% to 4,750.70, as per provisional figures. The Nifty hit a high of 4,800.50 in intraday trade, its highest level since 16 December 2011. The index hit a low of 4,723.65 in intraday trade.
The BSE clocked turnover of Rs. 1336 crore, higher than Rs. 1287.57 crore on Monday, 26 December 2011.
The market breadth, indicating the overall health of the market, was negative. On BSE, 1,524 shares declined and 1,129 shares advanced. A total of 136 shares were unchanged. The breadth was positive earlier in the day.
Among the 30-member Sensex pack, 22 fell while the rest of them rose.

Index heavyweight Reliance Industries (RIL) fell 0.91% to Rs. 754, off the day’s high of Rs. 768.80. Gas output from Reliance Industries’ eastern offshore KG-D6 gas field has fallen to a fresh low of 38.66 million cubic metres per day during the week ended 18 December 2011, as the company has shut down five wells due to water ingress, a news agency report says citing a status report filed by the company with the Oil Ministry. The director general of hydrocarbons S.K. Srivastava last week said that RIL is planning workover operations to revive sick wells at its D6 block in the Krishna-Godavari basin, off India’s east coast. Srivastava said production at the KG-D6 block may increase post the workover program.

RIL late last month said that it has initiated arbitration proceedings against the government to seek an independent view of a tribunal on the issue of the company’s entitlement of recovery of entire costs on KG-D6 gas blocks from the revenue generated from the blocks. RIL said it has initiated arbitration proceedings against the Government of India (GoI) in a bid to finally resolve the cost recovery issue so as not to hinder future investments in this block.
RIL said its investment in KG-D6 production facilities has been only partly recovered and the return on the investment so far is less than the cost of the capital. The production sharing contract (PSC) with the Government of India (GoI) contains no provision which entitles the GoI to restrict the costs recovered by the company by reference to factors such as the level of production or the extent to which field facilities are utilised, RIL said.

Pharma stocks declined on reports that more than 500 Indian drug companies will have to collectively pay over Rs. 4000 crore in dues after a high court shot down their petition challenging penalty notices sent by drug authorities for overcharging. Cipla, Dr Reddy’s Laboratories and Sun Pharmaceutical Industries shed by between 0.17% to 2.69%.
IT stocks reversed intraday gains. India’s second largest software services exporter by revenues Infosys fell 0.47%. The company said last week its business process outsourcing subsidiary — Infosys BPO has signed a definitive agreement to acquire all of the outstanding share capital in Australia-based Portland Group Pty, a leading provider of strategic sourcing and category management services. The purchase consideration for the deal is Australian dollar (AUD) 37 million. Portland Group reported revenue of about AUD 31.3 million for the year ended 30 June 2011.
India’s third largest software services exporter by revenues Wipro declined 0.05%.
India’s largest software services exporter by revenues Tata Consultancy Services (TCS) shed 1%. TCS early last week announced that it will expand its operations in the state of Maharashtra by building a new software development campus in Nagpur with an investment of Rs. 600 crore in the first phase.
Engineering and construction major, L&T, rose 0.38% after the company said during market hours today that its shipbuilding arm — L&T Shipbuilding will sign technological collaboration agreement with Mitsubishi Heavy Industries, Japan. Mitsubishi will provide a broad range of technological support services for the construction of commercial vessels, L&T said in a statement.
Metal stocks reversed intraday gains. Tata steel, Sterlite Industries (India), Nalco, Hindustan Zinc, Jindal Saw, Hindalco Industries, Sail and JSW Steel dropped by between 0.32% to 3.31%.
Realty shares fell on profit booking after recent gains. Indiabulls Real Estate, DLF, Unitech, HDIL and D B Realty dropped by between 0.68% to 5.61%. The BSE Realty index had jumped 6.07% in the preceding four sessions to 1,450.45 on 26 December 2011 from a recent low of 1,367.39 on 20 December 2011.
Interest rate sensitive banking stocks edged lower on fears of increase in bad loans in a slowing economy. India’s second largest private sector bank by branch network HDFC Bank shed 0.78%. The bank raised interest rates on non-resident savings deposits to 9% from 3.82% from Friday, 23 December 2011, taking advantage of recent deregulation to attract dollars.
India’s largest commercial bank by net profit and branch network State bank of India (SBI) dropped 1.48%. The bank will raise term deposit rates for non-resident external accounts by up to 574 basis points from 1 January 2012. Deposits below Rs. 1 crore will earn interest rates of 9.25%. Deposits above Rs. 1 crore will earn 9% for 1-2 years maturity from 3.82% earlier, SBI said in a press release.
The Reserve Bank of India deregulated interest rates on non-resident external (NRE) rupee deposits and ordinary non-resident accounts earlier this month to provide greater flexibility to banks to attract dollars
India’s largest private sector bank by branch network ICICI Bank declined 0.65%. Federal Bank, Union Bank of India, Axis Bank and IndusInd Bank shed by between 2.07% to 4.25%.
Multiplex shares spurted on reports Shah Rukh Khan’s action thriller Don 2 garner box office collection of Rs. 48.39 crore in its opening weekend. Fame India, Inox Leisure, and Cinemax India rose by between 6.87% to 19.97%. According to reports, the film earned Rs. 15.30 crore Friday, Rs. 15.09 crore on Saturday and approximately Rs. 18 crore Sunday, making a grand total of Rs. 48.39 crore. Reports suggest that the occupancy in theatres has been around 90%.
Foreign funds bought shares worth Rs. 113.43 crore on Monday, 26 December 2011, as per provisional data from the stock exchanges. FIIs had bought shares worth Rs. 84.27 crore on Friday, 23 December 2011. Earlier, FIIs were net sellers for ten days in a row from 9 to 22 December 2011. FIIs have sold shares worth a net Rs. 1488.91 crore so far this month (till 26 December 2011), as per provisional data from the stock exchanges.
The next major trigger for the market is Q3 December 2011 corporate earnings which will start tricking from second week of January 2012. The focus will be on guidance from the company managements on outlook for the remaining part of the year and for the next year. Advance tax collection from the country’s top 100 companies, as per the final numbers, declined by 1.4% to Rs. 30763 crore in the third quarter of 2011-12, indicating sluggishness in economy. Advance taxes are collected in four installments — 15% by 15 June; 40% by 15 September; 75% by 15 December and 100% by 15 March.
A government statement in parliament last month dashed hopes of a relief in securities transaction tax (STT). Junior finance minister S.S. Palanimanickam has said that the government has no proposal to lower the securities transaction tax (STT). There has been a speculation that the government will reduce STT in Union Budget 2012-2013 in a bid to revive sagging volumes on the bourses. Palanimanickam said in a written reply to Rajya Sabha that the securities transaction tax receipts had declined by around 18% to Rs. 2960 crore during the first six months in the current fiscal year from a year ago period.
Prime Minister Manmohan Singh said on Thursday, 22 December 2011 he was disappointed to hear negative comments from industry leaders that the government’s policies were leading to a slowdown. Singh, who met members of his Trade and Industry Council, said such comments strengthened negative forces who had no stake in the country’s development. The UPA government has been battling criticism over its handling of the economy and the perception of policy paralysis in the aftermath of a string of scandals which hit the headlines since last year. Several top industrialists had written to the government expressing frustration at the slow pace of reforms and the gloomy atmosphere.
Credit rating agency Moody’s Investors Service on 14 December 2011 said that the recent sharp decline in the value of the Indian rupee against the dollar is generally exerting only a moderate impact on rated Indian companies. Risks for companies holding large amounts of dollar denominated debt are also manageable in the near term, given that debt maturities are limited for this time frame, Moody’s said in a new report. This means Indian companies rated by Moody’s do not have a significant dollar outflow at a time when the Indian rupee is losing ground.
The infrastructure sector output grew 6.8% in November from a year earlier, sharply higher than the annual growth of 3.7% in November last year, data released by the government on Monday, 26 December 2011, showed. The infrastructure sector accounts for 37.9% of India’s industrial output.
The food inflation eased sharply to 1.81% in the year to 10 December 2011, from an annual 4.35% rise in the previous week, government data showed on Thursday, 22 December 2011. The fuel inflation remained unchanged at 15.24% in the latest week compared with the prior week, data showed, while the primary articles price index rose 3.78%, compared with an annual rise of 5.48% in the previous week.

At its mid-quarterly monetary policy review meet on Friday, 16 December 2011, the Reserve Bank of India (RBI) left its main lending rate unchanged in order to support faltering economic growth as inflation shows signs of cooling. While inflation remains on its projected trajectory, downside risks to growth have clearly increased, RBI said in a statement. From this point on, monetary policy actions are likely to reverse the cycle, responding to the risks to growth, RBI said.
RBI said inflation risks remain high and inflation could quickly recur as a result of both supply and demand forces. RBI also said that the rupee remains under stress. The timing and magnitude of further actions will depend on a continuing assessment of how these factors shape up in the months ahead, RBI said. The RBI has raised rates 13 times since March 2010.
India may face the risk of stagflation if the government doesn’t take urgent steps to tame inflation and stimulate growth, a parliamentary panel on finance warned on Thursday, 22 December 2011. The Standing Committee on Finance blamed the Reserve Bank of India’s 13 interest-rate increases over the past 21 months for stalling economic growth. Measures taken by the government and the RBI so far have squarely failed to rescue the economy from unabated inflation. Instead, monetary measures initiated for this purpose have only resulted in worsening the condition of the economy further, the report said.
Finance minister Pranab Mukherjee on Sunday, 25 December 2011, said he did not think there was any problem in presenting the Budget for 2012-13 on schedule in the wake of the announcement of assembly elections in five states. Mukherjee, however, said the date for the presentation of the budget will be fixed after discussions at various levels. The Union Budget is presented on the last date of February every year.
The Election Commission on Saturday, 24 December 2011, announced the dates for the assembly polls in Uttar Pradesh, Punjab, Uttarakhand, Manipur and Goa. Uttar Pradesh will have polling on February 4, 8, 11, 15, 19, 23 and 28, while Uttarakhand and Punjab will go to polls on January 30. Manipur will have polls on January 28 and Goa on March 3.
European stocks advanced for a third day on Tuesday, 27 December 2011, before reports that may show house prices in US cities fell at a slower pace and US consumer confidence climbed. Key benchmark indices in France and Germany rose by between 0.51% to 0.59%. London markets remained closed for a holiday.
House prices in the UK fell in December, the latest survey results from property researcher Hometrack showed. Prices fell 0.2% month-over-month in December, the same pace of decline recorded in both October and November. Annually, prices fell 2.1% slower than the 2.3% fall reported in November. Separately, French jobless claims rose to a 12-year high in November amid economic slowdown, data from labor ministry revealed. The number of unemployed rose by 29,900 or 1.1% to 2.85 million in November. On an annual basis, unemployment increased 5.2%.
Asian shares edged lower on Tuesday, 27 December 2011, in thin volume as investors took to the sidelines before US markets reopen later in the day from a long weekend and data which could offer clues over growth prospects in the world’s largest economy. Key benchmark indices in Singapore, Indonesia, China, Japan, South Korea and Taiwan fell by between 0.11% to 1.09%. Hong Kong market remained closed for a holiday.
Investors will be looking for more positive signs from US data this week, including the S&P Case-Shiller house price index for October and consumer confidence for December.

Source:http://www.indiainfoline.com/Markets/News/Market-retracts-from-1-12-week-high/4088718865

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Convergys bets big on Indian BPO market

October 31st, 2011

Notwithstanding competition from countries like Philippines and Vietnam, India remains an attractive destination for outsourcing services on account of its talented workforce, according to BPO major Convergys.

“The world has moved away from looking at outsourcing to places like India just as a cost arbitrage. The focus is now on transformational work, helping clients not just save costs but also increasing efficiency,” Convergys Senior Vice President (Customer Management) Nancy Pryor told PTI.

She added that while there is competition from other nations like Philippines and Vietnam, India still has a lot of factors working in its favour.

“India has a large pool of talented workforce who also have a good understanding of technology as well. They can easily deal with the requirements from clients across the US, Europe and Australia, which also happens in case of other locations, but India still has an edge,” Pryor said.

With increasing labour costs, there have been fears that India might lose its numero uno position when it comes to outsourcing.

However, a lot of BPO players are now expanding to small Indian towns and hiring less expensive workers, while adding centres in other countries as well to make most of the opportunity.

With its global headquarters in Cincinnati, US, Convergys has about 70,000 employees in 67 customer contact centers across the US, Canada, Latin America, Europe, the Middle East and Asia.

Of this, about 12,000 people are spread across six locations in India — Delhi-NCR (three facilities), Mumbai, Pune and Bangalore.

It has clients across verticals like financial services, communications, government, healthcare and retail.

Though the company does not have plans to enter the domestic market here in the near future, Pryor said the company is bullish on using India as a centre for excellence.

“India will be a growth driver in 2012. While we do not have plans to serve companies here (in India) as of now, we are always examining opportunities,” Pryor said.

Convergys added about 1,500 jobs last year and the plan is to hire about the same number this year, which shows the company’s commitment to the Indian market, she added.

Asked about the demand environment globally, Pryor said the economic uncertainties throw up opportunities.

“It is these times that companies look at partnering firms like us and want to not just reduce cost but also improve their performance. There are new opportunities that come up and we are well-positioned to cash in on the opportunities,” she said.

Source:http://timesofindia.indiatimes.com/tech/news/outsourcing/Convergys-bets-big-on-Indian-BPO-market/articleshow/10554481.cms

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IT Services Market Slumps 40% in Q2

September 6th, 2011

The gathering economic gloom has hit IT service companies hard, according to a report from Ovum. New global analysis from the analyst group has highlighted a 40 percent year-on-year decline in new service contract signings in the second quarter of 2011.

The total contract value (TCV) of new deals hit an eight year low at just $19 billion (£11.8 billion), while the number of deals recorded fell for the fourth consecutive quarter, to 384 – down more than 20 per cent on the second quarter of 2010.

Author of the report Ed Thomas, commented, “After a disappointing start to the year, things went from bad to worse in the second quarter of 2011 with this very weak performance in contract signings.

“In previous quarters, the buoyancy of the public sector outsourcing market has gone some way toward offsetting the lacklustre returns from enterprise clients. However, on this occasion government spending on IT services projects also took a hit, with a notable lack of large-scale projects on offer.”

Thomas highlighted the lack of mega deals – valued at $1 billion or more – as well as the squeeze on public sector spending as factors depressing the market.

Enterprise spending on IT services was hit hard in North America with private sector TCV accounting for just 15.5 per cent of the global market in the first half of 2011, compared with the 39 per cent it held for the first six months of 2010. .

Europe generated 58 per cent of private sector TCV in Q2 2011, but this was mainly due to significant contract-signing in Denmark, Finland, Norway and Sweden, according to Ovum.

Taken together with recent reports that show a modest increase in coporate IT spending in the US, the Ovum survey suggests both the impact of tightening markets and changing IT buying patterns.

Source:http://www.cio.in/news/it-services-market-slumps-40-q2-169132011

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SA Outsourcing is leading cloud telephony market

September 2nd, 2011

SA Outsourcing, a leader in cloud computing, outsourcing, IT, telecommunications and business consulting industries, provides innovative, reliable, and secure service, 24 hours a day, 365 days a year.

SA Outsourcing’s cloud services facilitate many facets, such as cloud telephony, storage, e-mail and customer relationship management (CRM) over the Internet and delivers supplementary applications in a cost-effective manner.

This company is one of a few to provide cloud telephony solutions for businesses, and has been doing so successfully for the past four years. These cloud telephony solutions entail the rerouting of inbound phone calls, analysing call tracking data, broadcasting interactive outbound calls and the integration with databases, to name but a few.

Through cloud technology, SA Outsourcing provides a revolutionary telecommunications solution that enables staff to work remotely on any device with instant and efficient communication, resulting in value-added service and increased productivity.

CEO of SA Outsourcing, Pedro Viudez, states: “Businesses in every industry are expanding and progressing at alarming rates, predominantly due to the globalisation of business practice, with the result of cloud technology solutions having been employed by many organisations. This is one of the many reasons that SA Outsourcing offers and emphasises the importance of our highly efficient and cost-effective cloud services.”

SA Outsourcing offers the highly current trend of cloud computing, along with maintenance, security, adherence and supervision of the entire system, 24 hours a day, seven days a week, 365 days a year, and of course, globally – allowing you to access information, wherever you are.

Other ‘cloud’ services offered by SA Outsourcing include acute network services, IVR, conference calling, fax to mail, and integration projects. SA Outsourcing offers a number of benefits with its cloud computing services, including reduced costs and efficiency, as well as an extensive service system, suiting the needs of any business regardless of sector or size.

CEO Pedro Viudez comments: “Cloud computing has revolutionised, and will continue to revolutionise the way companies do business, as it takes away the need for a constant in-house IT presence in business, and continuous infrastructure upgrades – these, in turn, cut costs and make for more economical and efficient business practice.”

Cloud servicing is a trend that is developing at a rapid rate, and is set to greatly influence the way in which business is run. Offering advanced and effective products and services at an affordable fixed price, SA Outsourcing places itself as a market leader in a highly competitive and constantly evolving market.

Source:http://www.itweb.co.za/index.php?option=com_content&view=article&id=46818:sa-outsourcing-is-leading-cloud-telephony-market&catid=89

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IBM seeds cloud market

April 25th, 2011

In a month-long campaign to take the high ground in cloud computing, IBM Corp. devoted April to outlining its recent product lines and initiatives – even as Big Blue profits climbed in the first quarter amid growth across all business categories.

First quarter revenue for Armonk-based IBM was up 8 percent from a year ago to $24.6 billion, contributing to a 10 percent gain in net income to $2.9 billion.

Revenue from cloud computing, meanwhile soared five times above what IBM pulled in a year ago. Big Blue’s cloud computing effort comes even as competitors unveil their own offerings – notably including Microsoft Corp., which opened a public beta test of its Office 365 cloud-computing application based on its Microsoft Office applications.

Under the paradigm of cloud computing, which is fast becoming mainstream, businesses have the opportunity to access software applications over the Internet, which brings efficiencies in not having to administer applications on individual computers; and in allowing for remote access from any machine.

Many of Google Inc.’s features, including its Google Docs document and spreadsheet application, are considered cloud-computing applications.

Cloud computing traces its technical lineage through earlier “software as a service” offerings. In 2007, IBM and Google teamed on a cloud-computing research project, and two years later IBM established its first set of commercial services based on the technology, run from a server farm in Southbury, Conn.

Among IBM’s newest efforts is its sponsorship of the Cloud Standards Customer Council under the Needham, Mass.-based nonprofit Object Management Group, which is working to prioritize issues such as management and security.

“IBM is asking for client feedback regarding their direction and priorities around cloud standards development,” said Angel Diaz, vice president of IBM’s software standards unit. “This council is designed to focus on the reality of what provides the greatest cloud computing benefits for clients. Ultimately, this effort is about how organizations can use what they have today and extend their business – using open standards – to get the greatest benefits from cloud.”

In January, Stamford, Conn.-based Gartner Inc. published a survey of chief information officers who identified cloud computing as their top priority in 2011, ahead of virtualization and mobile technologies. At that point, just 3 percent of CIOs polled had a majority of their information technology “running in the cloud” – but more than 40 percent said they planned to be there within four years.

In its own study released this month through its TPI subsidiary, the Stamford-based outsourcing consulting company Information Services Group said many clients expect to adopt cloud computing in the near future, and want outsourcing contracts to reflect timeframes for provisioning them. ISG added that varying IT service providers continue to scout acquisition targets that can enhance their cloud portfolios.

One of those deals occurred in early April, as Long Island-based CA Technologies acquired Base Technologies, which has carved out a base providing consulting services to federal agencies moving applications to a cloud architecture, as well as state-based organizations such as the New York State Department of Transportation and its 511 NY Rideshare carpool program.

In June, New York City’s Jacob K. Javits Convention Center hosts Cloud Expo New York, which will feature more than 200 exhibitors.

Source:http://westfaironline.com/2011/12572-ibm-seeds-cloud-market/`

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