Posts Tagged ‘Mobile’

BSNL plans outsource of 3G mobile services

July 5th, 2010

Cash-strapped public sector undertaking Bharat Sanchar Nigam Ltd., (BSNL) plans outsourcing its third-generation (3G) mobile services. For this, it is to invite expressions of interest by month-end from private operators, reported Business Standard on Monday.

BSNL Chairman and Managing Director Kuldeep Goyal reportedly said that the PSU was working out the details. The company and another state-run unit MTNL, were the first to get the 3G spectrum as the government gave priority to public sector companies. MTNL offers services in Delhi and Mumbai while BSNL looks after the rest of the country.

BSNL wants to raise its market share considerably before private players roll out 3G, perhaps any time six months from now. Goyal also said the company anticipated 5% of the total user base to come from 3G, later rising to 10%-15% of the mobile customer base. At present, 3G subscribers form a minimum number of its total user-base of over 60 million.

He added that the franchisee might be an existing mobile operator who had either won or bidden for the 3G spectrum, and could acquire customers, besides marketing and selling 3G services in the country.

Source:http://www.rttnews.com/Content/IndianNews.aspx?Id=1350808&SM=1

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Business process outsourcing (bpo)

June 29th, 2010

Outsourcing is subcontracting a process or piece or work, to a third-party company. A firm’s decision to outsource is based on several factors such as lowering operational costs, resources, feasibility of competencies and global market dynamics.

Outsourcing and off shoring are used interchangeably. Outsourcing involves contracting with a supplier, whereas off shoring is the transfer of an organizational function to another country.

With emerging times and market dynamics there is now a very thin line drawn between outsourcing and off shoring.

Buisness Process Outsourcing (BPO) is a part of the outsourcing industry and is dependent on information technology. This is referred to as Information Technology Enabled Services or ITES. Knowledge Process Outsourcing (KPO) and Legal Process

Outsourcing (LPO) are some of the subsets of business process outsourcing to name a few.

BPO is also an extension of the Service Industry. A Service Level Agreement (SLA) measures the quality of service and contractual agreements. However a more iron clad contract is drawn out to weed out any contractual loop holes. This is referred to as the Service Delivery SLA.

An integral part of quality is CSAT scores. These are end user experiences measured through customer satisfaction questionnaires (CSAT). This function allows quality to be tracked over time and to tweak and fix any corrective action that has been identified and seek closure.

BPO vendors offer their services on a fee-for-service basis. This is either on a Full Time Employee (FTE) or Pay For Performance (PFP) model. A healthy BPO unit will invest in the time and tested variable cost structure function as it does not require investing in assets thus making the unit flexible in its scalability. This revenue generation model is rapidly increasing as it allows for optimal utilization of funds and resources to run day to day businesses.

In India, The National Association of Software and Services Companies (NASSCOM) mediates as a watch dog to the Indian software industry and Indian BPO industry.

A significant concern for the BPO industry is Information Security and Data Intellectual Property. An outsourcing unit uses internal measures to minimize if not eradicate security issues besides seeking assistance from local law enforcement agencies. Such measures include but are not limited to:

1. Mobile phones and cameras are prohibited on the production floor as well as in data sensitive areas.

2. Ban on the usage of any recording devices on the production floor including paper and pens. This means creating a paperless environment wherein employees are restricted from recording any information and removing it where it can be accessed by unauthorized personnel.

3. Restricted or no usage of internet on the production floor for employees.

In India data security is governed under the Information Technology Act, 2000.

Source:http://www.imcashsaver.com/blog/business-process-outsourcing-bpo

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Mediatek runs SAP

March 25th, 2010

Mediatek, the biggest supplier of mobile phone chips to China, just became SAP’s newest client, hiring IBM to install the European software company’s Enterprise Resource Planning system globally.

This is welcome news for technology bulls, who will see it as concrete evidence of the return of corporate IT spending. After strong consumer spending on netbooks and smartphones helped lift the industry last year, there is considerable debate on whether this year and the next will see corporates lead a second wave in the global tech recovery.

What’s more, the bulls will argue, this is another sign of Asia and emerging markets coming to the rescue. Mediatek, a Taiwanese company, was a unknown within the IT industry just a few years ago. Now, thanks to the rise of China’s ‘whitebox’ unbranded mobile phone market, it is one of the world’s biggest chip design companies and is this year expected to ship 450m chips, or as many as Nokia will ship phones. Even if US and European corporates may not yet be ready to upgrade their systems, the thinking goes, their competitors in Asia will step up to the plate.

Unfortunately, the picture is not quite so simple. While Mediatek said this project was one of the company’s biggest IT outlays in recent years, the spending is not new. Installing SAP’s ERP system was two years in the making but the move was announced only on Thursday because the system is expected to come online next month.

Bhavtosh Vajpayee, head of technology research at CLSA, also points out that while Asia Pacific accounts for 28 per cent of consumer IT spending, it only makes up 10 per cent of corporate spending, compared to 66 per cent for North America and Western Europe. “For a revival, look Westward,” he said.

Mr Vajpayee instead points to other signs that support a revival, such as a recovery in companies’ profits and cash flows, the fact that by next year, more than four-fifths of corporate desktops will be five years old, and that IT services outsourcing is increasingly saving companies’ money that they can then spend on hardware and other areas.

Mediatek’s announcement may in the end herald little more than yet another “ . . . Runs SAP” ad at international airports, but that’s not necessarily bad news. Mediatek shareholders should even be able to look forward to cost savings improving the bottom line for what is, after all, a project the company spent two years on.

Source:http://blogs.ft.com/techblog/2010/03/mediatek-runs-sap/

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Firms should watch mobile developments, gartner suggests

March 25th, 2010

IT outsourcing users should closely watch the development of mobile technologies such as Bluetooth and mobile web, experts have claimed.

A new report from IT industry analyst Gartner suggested that some mobile technologies will experience significant evolution during 2010 and 2011, which could make them more useful to companies.

The organisation pointed out that two new versions of Bluetooth are scheduled to be released in 2011 – one which will allow faster data transmission and another designed to use less energy.

In addition, Gartner predicted that more than 85 per cent of mobile handsets will feature some form of internet browser, offering companies a useful way to reach their customers.

“The growth in smartphones with relatively large and high-resolution screens will encourage greater numbers of people to access conventional websites on mobile devices,” the report added.

Widgets that allow phones to use technologies such as JavaScript and HTML, app stores for smartphones and enhanced location awareness were other mobile technologies that firms should pay attention to, Gartner claimed.

Recently, Juniper Research predicted that mobile Web 2.0 services could generate annual revenues worth $18.9 billion (£12.5 billion) by 2014.

Source:http://www.ihotdesk.com/article/19686440/Firms-should-watch-mobile-developments,-Gartner-suggests

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Growth set for mobile cloud-based apps, research predicts

March 3rd, 2010

The market for mobile cloud-based applications aimed at enterprise customers is expected to grow significantly in the coming years, according to a new report.

Juniper Research’s Mobile Cloud Applications study told IT outsourcing users that the sector could have more than 130 million customers by 2014.

The report claimed that the expansion will be caused by the entry of more platform-as-a-service offerings from large companies such as Microsoft and Google.

Dr Windsor Holden, the study’s author, added that enterprise mobile cloud-based applications will be similar to those used on Apple’s iPhone and could lead to a number of benefits for users.

“For enterprise customers, outsourcing application management to a remote third-party, costed on a scalable, pay-per-use basis, offers far more flexibility combined with a significant reduction in capital expenditure,” he commented.

The research also claimed that enterprise users will account for the majority of cloud-based application revenues in the next five years, although consumer products such as social networks, music and games will make up a significant proportion.

Last month, Mobile Choice magazine editor Natasha Stokes predicted that market for smartphone security applications is likely to grow in the next few years.

Source:http://www.ihotdesk.com/article/19645711/Growth-set-for-mobile-cloud-based-apps,-research-predicts

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Sybase & Wipro join hands to power SAP applications on mobiles

March 2nd, 2010

Sybase Software (India) Pvt. Ltd. (“Sybase India”), the Indian subsidiary of Sybase, Inc. (NYSE: SY), an industry leader in enterprise and mobilesoftware and Wipro Infotech, the India and Middle East IT Business of Wipro Ltd and a leading provider of IT and business transformation services, today announced a partnership to extend SAP applications to a variety of mobile device types. With these solutions, SAP customers will be able to securely access their business-critical enterprise applications while on the move.

Sybase and SAP are jointly delivering co-developed solutions for extending SAP CRM and SAP Business Suite to mobile devices. SAP customers will now be able to leverage Wipro’s SAP implementation skills to customize these Sybase® Mobile Solutions for SAP, in addition to developing custom mobile applications for other SAP modules such as SRM SCM, PLM, etc. that will be directed towards areas like mobile services, mobile sales, time and travel approvals, workflows, warehouse management, asset management, etc. Wipro’s solutions will be based on Sybase® Unwired Platform (SUP), a mobile enterprise application platform that provides systems integrators, independentsoftware vendors, and enterprise developers with the ability to easily develop, deploy and manage mobile applications . This comprehensive, yet flexible mobility infrastructure will enable enterprises to implement, manage and expand their mobile computing initiatives in a coherent, streamlined and cost-effective manner. Mobile solutions created using the Unwired Platform enable mobile workers to access business critical data anytime, from anywhere, leading to a positive impact on productivity and revenue.

Mr. Sunil Jose, Managing Director, India & Sub-continent, Sybase Software (India) Pvt. Ltd. said, “The Sybase & Wipro partnership will offer Wipro’s SAP customers, applications on the go. SUP supports a wide variety of popular mobile platforms. This enables true mobility for a large section of employees and not just top or middle management. Through this, SAP’s customers will be able to create an information edge by optimizing and enhancing the infrastructure they already own, linking valuable data resources in place, and securely delivering information anytime, anywhere.”

Commenting on the partnership, Sairaman Jagannathan, Vice President, Business Solutions Division,Wipro said, “ Building on our SAP partnership, this partnership with Sybase demonstrates a strong synergy between our companies as we share a common goal of providing businesses easy access to valuable information contained withinenterprise applications . As Sybase’s implementation partner, we will bring in tight integration with a wide range of mobile environments to ensure secure and real-time access to information. Wipro chose Sybase as a strategic partner based on the strength of its mobile enterprise application platform and rich expertise and proven leadership in the enterprise mobility space.”

As part of this joint initiative, Wipro will set up a Center of Excellence at its research Center, Sangam, in Bangalore, where customers will be able to experience the variousmobile applications developed by Wipro to mobilize SAP. This Centre of Excellence will also be used to develop newer industry frameworks that can be used across different customer verticals.

Mr. Sunil Jose further added, “Sybase is in the best position to support the movement away from siloed mobile applications to the mass adoption of mobility across the entire enterprise. With the growing number of end users and device types to the demand for real timeaccess to information , our enterprise mobility platform is unrivaled in the industry. We believe our position in Gartner’s leader quadrant is a further validation of the significant advancements made to our Sybase® Unwired Platform and success in building out our partnership ecosystem”.

Recently, Gartner, Inc. positioned Sybase in the Leaders quadrant in its Magic Quadrant for Mobile Enterprise Application Platforms (MEAP) report, authored by William Clark and Michael King (December 2009). “We believe that more than 95% of organizations will be choosing MEAP or packaged mobile application vendors as their primary mobile development platforms through 2012,” states the Gartner report. “From 2010 through 2013, the number of enterprises choosing multichannel MEAP vendors will rise 10% annually.”

Source:http://press-releases.techwhack.com/48227-sybase-software

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Datacom to be named as Videocon Telecommunications Ltd.; service launch next month

January 28th, 2010

New entrant Datacom is finally set to launch its GSM-based mobile services after a prolonged delay. Furthermore, the company is also set to change its name from Datacom to Videocon Telecommunications Ltd. (VTL) reports the Hindustan Times.

The name change signifies the change in management control rights. In fact the firm was involved in a bitter dispute over the management control rights issue with the HFCL promoters Nahatas and Dhoots of the Videocon Group staking claim over the management control rights of the firm.

The Nahatas own 36% stake in the JV. He is set to receive Rs 1,400 crore to offload his entire stake in Datacom.

The differences over management control scaled to such an extent that things almost came to a standstill for more than a year.

This also led to exit of the company’s CEO, Ravi Sharma and others at helm. Finally R.N.Dhoot took over charge of the company affairs and is now assisted by his other brother P.N.Dhoot.

Things at Datacom had started to look positive when the company awarded IT outsourcing contract to IBM and also inked a tower sharing agreement with Aircel and Datacom. The company’s advertising contract was also up for grabs and Singapore-based T.A.G was a front runner to bag the contract. For wireless equipment the company had signed a MoU with Huawei.

The company is scheduled to launch its mobile services next month starting with Mumbai circle to be followed by Tamil Nadu and Punjab.

Source:http://www.telecomtiger.com/Corporate_fullstory.aspx?passfrom=corporate&storyid=8275&section=S162

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