WNS Ltd., a New York-listed business process outsourcing company, is keen on expanding in the Philippines despite the low ‘employability’ rate of Filipino graduates.
WNS Group chief executive Keshav Marugesh told reporters in a press briefing Friday that the company planned to open another site in the Philippines in the next six months in preparation for the shift from call center type to higher-end back office work.
“WNS, globally, will spend close to $20 million in terms of its capital expenditure programs and a significant part of that is in the Philippines,” Marugesh said.
Prabakhar Bisen, WNS Philippines chief executive, said the new site would house about 600-seats. “We are looking at three cities for our next site and some of these are next wave cities,” he said.
WNS has about 1,200 employees in its two sites in the Philippines and a total of 22,000 globally. It has centers in Costa Rica, Romania, Sri Lanka, India and the United Kingdom.
Marugesh said the government must come up with programs that would hone the skills of the labor pool as BPO firms were shifting their premium voice and back office services to the Philippines.
“The government must provide encouragement to provide more employable graduate is what we are looking for,” he said.
“We don’t run businesses or create businesses based on fiscal or financial incentives but we are more interested on making sure that we have access to the right kind of people here,” Marugesh said.
Business Process Association of the Philippines president Oscar Sanez said in a text message that the employability of Filipino talents was “improving,” citing previous administration’s project training and scholarship program for BPO jobs.
Source:-http://www.manilastandardtoday.com/insideBusiness.htm?f=2010/september/18/business4.isx&d=2010/september/18

