Posts Tagged ‘offshore’

OUTSOURCING: Is Your Outsourcer Managing You?

January 19th, 2012

The Outsourcing puzzle can be rather tricky indeed. Technology has impacted the way we operate our business processes and the how’s and why’s related to Outsourcing are evolving as a result. Three areas that are outsourced the most include IT and software development, call center support and BPO or back office functions. Outsourcing companies perform contract based work and perform designated tasks on a cost per transaction or for an hourly fee both offshore and domestically.

How is Outsourcing changing? Technology allows us to do more than ever from our desktop with integrated communications and managing users. Clients now have more options than ever that effect price and quality. One of the most innovative approaches to outsourcing is the “shelter” concept created by Vangtel for the service sector.

Vangtel offers clients the ability to maintain control of their IT and software development, call center support and BPO or back office functions. The client achieves a lower cost by establishing their operation in Hermosillo, Sonora in Mexico – one hour via air from either Los Angeles or Phoenix.

Why is Outsourcing changing? Clients want to protect their intellectual property and achieve a lower cost while achieving the quality they demand. Traditional Outsourcers simply cannot match all of these client demands. “With the US market and the huge ncrease in the Hispanic population will we see a trend where Mexico is the best choice to operate an in-house captive call center, thinks Larry Carlson, Vangtel’s Marketing Manager. He added, “now comes Vangtel offering clients the ability to house all of their Outsourcing functions with one operation – with the control including IT and software development, call center support and BPO or back office functions.” Clients are seeking operations that are more reflective of their actual corporate culture which in Vangtel’s case is delivered.

Vangtel, a proud member company of Tucson, AZ based The Offshore Group, is a provider of “business shelter services” that allow client companies to have total operational control while receiving the cost benefit of a nearshore operation.

Source:http://www.theopenpress.com/index.php?a=press&id=128800

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Excels in both IT outsourcing and offshore outsourcing services

November 25th, 2011

Inflexi Technologies offers both IT outsourcing and offshore outsourcing services along with its ranges of web solutions for every clients.

India, —— 2011, As a leading web design development company,Inflexi Technologies providing websites with professional web design, content management and internet marketing services.

The Inflexi team is focusing on company’s professional web solution services, specific care for clientele requirement,premium quality services to meet international standards. They provide expert services including web design development, seo services, ecommerce web designing, online shopping cart with ranges of internet marketing strategies.

Along with IT outsourcing services, Inflexi Technologies is also emphasizing on offshore outsourcing services. The aim of providing offshore outsourcing is to develope and enhances the quality and efficiency of the core IT business. The other reasons which make clients to adopt offshore outsourcing services at Inflexi are domain and process specific knowledge, round the clock customer support management, high technological services with updated knowledge etc.

At Inflexi, the customer is important for us, whether the client belongs to small, medium or large sized business or having any national or international franchisees, we accept the web services according to clientele requirements. The proficient team also helps the new client business with good suggestions. With advent technology we design best websites and apply all possible strategies to increase web presence potentiality of the client.

Our provided outsourcing services are very much cost effective and it helps you to give the benefits of competitive IT solutions. Through IT outsourcing you can focuses on your core business areas.Both outsourcing services are providing tax benefits to its owners. Starting from hiring staff to solve technical tasks, preparing short term goals to long term costs, Inflexi is one stop solution for all web development services.

At Inflexi Technologies we are providing creative web design services according to our clientele requirement. We work rigorously to meet client’s exactexpectations.Perfection is our only aim to bring in our professional yet innovative web design development services. Unlimited web design revision to bring accurate results and build reliable relationship with clients. Round the clock technical support and secure functioning helps our company to build trust vote at global web market.

Source:http://www.addpr.com/articles/web_design_development/96945.html

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Emerging locations for KPO delivery

November 7th, 2011

India has been at the forefront of the development of the knowledge process outsourcing (KPO) industry and will remain so for the foreseeable future. However, in recent years a number of other viable KPO sourcing hubs have emerged in the Asia-Pacific region, according to Ovum.

In a new report*, the independent technology analyst firm finds that these new KPO delivery locations, including China, the Philippines and Sri Lanka, are unlikely to challenge India’s dominant position in the market, but they have enabled many vendors to pursue a multi-shore strategy.

Ed Thomas, Ovum analyst and author of the report, said: “Being able to deliver services from multiple locations means providers can offer existing clients greater flexibility and minimize the risks associated with having all their operations in one facility, while at the same time tapping into fresh labour pools”.

The KPO industry is maturing and the range of services being provided has expanded as the market has developed. From its initial beginnings in research and analytics, the definition of KPO currently includes a variety of services, such as legal process outsourcing and clinical trial management, among others.

On the latter topic, Ed Thomas said: “A major challenge facing life sciences companies is the growing cost of R&D and, as a result, a growing number of pharma companies are turning to

outsourcing and offshoring as ways of reducing these costs. China is an attractive location for companies that run and manage all phases of the clinical trial process, as it offers a significant pool of potential patients in an important emerging market.”

Along with China, the Philippines is also becoming an increasingly important player in the KPO market. It has started to carve out a niche for itself in a number of key areas, including healthcare outsourcing (providing industry-specific services to hospitals and healthcare providers). This market is expected to grow significantly during the next few years, with a notable increase in demand coming from the US as a result of the recent reforms in healthcare regulations.

Sri Lanka has also focused on developing skills around specific service lines. For example, the country has a significant number of qualified accountants, capable of providing the kind of high-end complex tasks associated with service areas such as equity and credit research.

The recent emergence of countries such as China, the Philippines and Sri Lanka as viable locations for KPO delivery has been a positive development for vendors, as it has enabled them to begin offering a blend of offshore and nearshore delivery while also giving them access to sizable and previously untapped talent pools.

Source:http://www.newsmaker.com.au/news/12720

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Offshore Call Center Outsourcing – Will Fear and Risk Cause a Decline?

November 4th, 2011

Outsourcing is sometimes considered a bad word in the call center space. This perception is gaining traction as research firm Ovum (News – Alert) suggests outsourcing firms are treading lightly when it comes to expansion in the near term. The obstacles include perceived risks and low demand in major markets.

Ovum was quoted in this BWorld Online report after the firm released a poll of leading companies in Australia, Europe and North America. It appears companies providing offshore call center services have a tough battle ahead to win new business.
Only 2 percent of the firms polled indicated they would consider offshoring their call center in the next 12 to 24 months. Another 10 percent are planning a move to offshoring in the next 25 to 36 months. The vast majority, at 80 percent, indicated they have no plans at this time to offshore their call centers.
According to Ovum analyst Peter Ryan, the numbers captured in this poll are worrisome for companies providing offshore call center services that are hoping to win new business based on their ability to reduce overall costs for their clients. New barriers have come to light regarding offshoring call center work, increasing the risk for enterprises. Many execs feel the potential cost savings do not outweigh the risks.
Companies today are facing four key issues, including the quality of interaction between customers and agents; stability of the offshore call center location; pressures related to keeping businesses within the domestic country; and fears over the safety of data.
The low costs offered in offshore call center strategies has led to the establishment of locations such as India and South America as key offshore destinations. When a representative of a Philippine outsourcing industry representative was presented with the findings of this poll, she insisted the industry is optimistic regarding business prospects.
“We know that growth of contact center services will slow but the global market will still remain larger than what providers can supply,” Business Process Association of the Philippines (BPAP) Executive Director Gillian Joyce G. Virata said in the BWorld Online report.
“Growth… will be fastest in non-voice BPO (business process outsourcing) and IT (information technology) and in industry-specific services where Philippines has competitive advantages such as banking, financial services, insurance, health care, IT and creative services,” she added.
Revenues for the BPAP totaled $9 billion last year, with projections for this year at $11 billion. Growth for 2012 has been estimated at 20 percent in 2012.
Given the disparity between the estimates by the BPAP and the findings of the Ovum poll, there may be more opportunity in call center outsourcing than suggested, yet the very real fears expressed by execs still exist. This will put increased pressure on outsourcing providers to secure customer trust and demonstrate the value provided.

Source:http://www.tmcnet.com/channels/call-center/articles/236976-offshore-call-center-outsourcing-will-fear-risk-cause.htm

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Why India Rules the Offshore IT Outsourcing market

November 2nd, 2011

India’s demographics and history have positioned it well to take advantage of the new global IT services market. According to the National Association of Software & Service Companies, the Indian software industry lobby, almost half the Fortune 500 companies use Indian Software services.

The Americas and Europe are the largest customers for the Indian outsourcing industry and account for 60 percent and 31 percent respectively of IT and BPO exports.

India is the world’s second largest exporter of software (after the U.S.), and is the source of management and technical talent for over 40 per cent of new start-ups in Silicon Valley. Thanks to its large English-speaking personnel (second only to the USA), India has more software companies with ISO 9000 certification than any other country in the world.

Advantages of offshore outsourcing to India

· Low cost:Companies have been able to save 30-40 percent by outsourcing services to India. Infrastructure costs in India are lower thus saving significantly on capital. For organizations who are still in there initial days of operations, every penny spent, counts

· Time Zone Advantage:India, for example has a different time zone when compared to US and Europe. This has also increased the volume of job outsourcing to India. For India, this is a major advantage as jobs sent during the evening in the US can be completed in India during the day and sent back to the US. This has increased delivery time and organizations in the US are happy about this. The time zone advantage between India and US has increased job outsourcing to India.

· Reliable communication facilities:Excellent telecom, ISP, and cellular networks are available in all cities & towns in the country. India prides in the reliable satellite and submarine communication links that facilitate good band connectivity with the rest of the world. Thus, companies engaged in IT outsourcing to India can be in touch with the vendors without any connection hurdles. This plays a significant role in determining the success of offshore IT outsourcing.

· Educated and talented personnel:India has the largest English-speaking audience after the U.S. It has highly educated personnel that are talented, educated, experienced, technically-skilled and computer literate.

· Reach:India exports software to more than 95 countries. The number speaks for itself.

· Government’s support:India has a stable political environment and pro-IT government. IT is regarded as one of the top 5 priority industries in India. FDI investment from NRI’s including Overseas Corporate Bodies (OCB’s); owned by the NRI’s are warmly welcomed in India.

· Quality Service:Indian companies providing IT outsourcing services offer high quality work, meeting international standards and complying with the ISO & SEI-CMM standards. Three out of every four SEI-CMM 5 companies worldwide are located in India.

Future Trends in IT Outsourcing

Faced with a slow economic recovery IT leaders will continue to outsource in order to facilitate cost-savings. The market will also experience a surge in smaller IT service deals from first-time buyers.

Cloud sourcing which has often been predicted as the death of outsourcing, will soon merge with the existing outsourcing market and provide better opportunities for the entire industry.

Industry experts predict the emergence of a Latin America outsourcing boom especially in Brazil, Mexico, Chile, Colombia, Costa Rica and Peru. Service providers will also continue to shift their delivery centers to markets such as China, Philippines and Egypt, since these countries represent big markets with big demand for transformational and discretionary spend activity. Having said this, Indian outsourcing firms will still occupy the headlines as the world leader of outsourcing in the coming years. This is because its advantages over other regions still remain distinct. However, the Indian outsourcing industry will experience a significant change in the near future, with companies shifting to knowledge-intensive and value-added services that call for a new way of functioning.

The outsourcing industry will witness mergers between major Indian IT service providers and U.S.-based outsourcers, with the Indian companies on the buying end.

Industry experts also predict the emergence of a retail model in the outsourcing industry where service providers will be categorized into large operations offering reduced costs and middle- and lower-sized providers providing more customized service.

Leading countries will encourage multi-sourcing arrangements in future partly due to the socio-economic pressures and the economic incentives provided by local and federal government to encourage employment.

Source:http://www.businessreviewindia.in/technology/why-india-rules-the-offshore-it-outsourcing-market

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Dashing the Global World with Reliable Offshore Web Applications and Software Development services

October 14th, 2011

The company is a professional and leading IT offshore outsourcing company, delivering services like effective web development, energetic web designing, enhanced software development, exhaustive mobile

HiddenBrains is a pioneer offshore service provider committed in providing reliable, effective and high quality Web Application development and Web Designing services to various clients located worldwide. Customization in the software development is very vital in the modern times. HiddenBrains is a robust IT outsourcing company that offers customized software development services to many offshore clients. It is an ISO 9001:2008 certified offshore Web Development Company with world class offshore development team in India.

We have proficient in Web Application Development in PHP, ASP, .Net & Java, Open Source technologies, Custom Software Development, Web Enabled Applications, Website designing, e-commerce Shopping Cart Development, Client Server Application Development, XML application development and thus has been aptly named as Web Development India and Web Designing India and also well known in today’s IT industry as Website Designer India. The company is serving especially offshore clients for the last many years and very proficient in understanding the technical and non technical needs that result in high quality offshore applications.

The company deems in using all the latest core concepts and methodologies prevailing in the web development India and is dedicated for providing the most enhanced Web application development. The software developers/programmers of the company power themselves with a variety of software tools and technologies that ultimately enables high quality software development. Company is a professional Web Development India that offers affordable offshore development services according to the business or social requirements of numerous offshore clients.

Its Outsourcing Offshore Development India & Web Development India team work in a wide array of industries bringing unique combination of technical expertise, functional knowledge base, result oriented management and extensive expertise in order to evolve solutions that are always highly scalable and designed to handle big volumes of database load efficiently. Expert Coders of HiddenBrains are well advanced in the best utilization of all their programming skills, as they are specially trained to work independently and handle all the complex offshore projects and thus ensure 25% reduction in development time unique only to HiddenBrains.

A Look at the Wide Range of Offshore Development Services Offered by HiddenBrains:

• Web Application Development
• Offshore Project Development
• PHP Web Application Development
• .Net Application Development
• E-commerce Application Development
• Customized Software Development

Source:http://www.addpr.com/articles/programming/91244.html

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Two-thirds of U.S. tech firms send jobs offshore, survey shows

October 5th, 2011

Offshoring has become so engrained in IT processes that 65% of businesses now do it for some aspect of their business, according to an annual survey of IT budgets and technology trends by the Society of Information Management (SIM).

This survey, which is based on data collected from CIOs and senior IT leaders at 275 companies, found that nearly a quarter of the companies using offshore services did so to run existing systems applications. And another 20% said they used offshore services to manage their infrastructure.

This survey is wide-ranging and offers a number of findings about how corporations and workers are dealing with continuing economic problems.

For instance, employee turnover in 2010 was 5.5%, almost the same level it is this year. From 2006 to 2011, employee turnover averaged 5.92%, reported SIM.

“The boomers that were expecting to leave aren’t leaving,” said Jerry Luftman, a management professor at Stevens Institute of Technology who heads SIM’s survey project.

The average tenure of a CIO is 4.36 years, the survey reported. That finding lines up well with similar surveys.

Companies aren’t cutting IT. Last year, 65% of the firms responding to this survey said their budgets would be equal or greater to the previous year. That increased to 83% this year, and 85% of the respondents said next year’s budgets would be equal or better than their current budgets.

Although the timing of this report was before the stock market’s August-September swoon, Luftman believes that respondents weren’t necessarily optimistic about the economy. “Nobody is confident that the economy is turned around,” he said.

The top management concern, according to the survey, is business alignment; the last concern, in the list of 10, is IT cost reduction. The reason IT cost reduction is such a low priority is that many companies are trying to leverage IT to reduce costs instead of cutting IT to save money, said Luftman.

The other IT priorities, in order, were business agility, business process management, IT strategic planning, IT reliability and efficiency, enterprise architecture, security and revenue-generating IT innovations.

Of the firms using offshore outsourcing, 58% had turned to Indian-based companies, with the next largest segment, China at 10%. That was followed by Mexico, 7%; Western Europe, 6%; and Eastern Europe, Philippines and the Caribbean, all tied at 4%. Russia and Brazil were tied at 3%, the survey said.

Source:http://www.computerworld.com/s/article/9220476/Two_thirds_of_U.S._tech_firms_send_jobs_offshore_survey_shows

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks
Get Adobe Flash playerPlugin by wpburn.com wordpress themes