Tata Consultancy Services Ltd. plans to more than quadruple its workorce in China over the next five years to tap rising demand for outsourcing services in mainland China, an executive said.
India’s top software exporter in terms of revenue plans to increase its China staff to 5,000 by 2014 from 1,100 currently, Girija Pande, executive vice president and head of Asia-Pacific operations, told Dow Jones Newswires in a recent interview.
Globally, TCS has a total work force of more than 140,000 in 42 countries.
“China is a big market. We are trying to grow there,” said Mr. Pande.
TCS, like its Indian peers, has faced slowing revenue growth amid the global economic slowdown as major customers, based mainly in the U.S. and Europe, shelved many projects and sought lower rates for products and services.
TCS is looking to reduce its dependence on the U.S and Europe, which contribute more than 50% and about 30% in revenue, respectively. It wants to increase its presence in growing markets such as Asia-Pacific and the Middle East and Africa, which account for around 7% of its revenue.
China, long known as the world’s factory floor for goods like shoes and toys, has increasingly recognized the need to outsource in recent years, and Chinese companies are more willing to turn over some tasks to external service providers to reap economies of scale and lower costs.
According to consultancy firm IDC, China’s offshore software development revenue is expected to more than double to $6.78 billion in 2013 from $2.72 billion in 2009.
Mr. Pande said more Chinese companies will be looking for support in information technology outsourcing services as they globalize.
He said the Indian company has already provided services to Lenovo Group Ltd. and Huawei Technologies Co.
In the three months ended June 30, Asia-Pacific markets contributed around 5% to TCS’ total revenue of $1.48 billion.
Australia, New Zealand, Japan and the countries making up the Association of Southeast Asian Nations, or Asean, are the core revenue contributors to the company’s Asia-Pacific operations.
Mr. Pande said China, Australia and Asean will continue to be the company’s Asia-Pacific growth drivers while China will have the fastest growth rate in the coming few years as the revenue base there is still small and IT spending is growing fast.
TCS entered the China market in 2002 and has a stake of around 66% in a joint venture company named TCS China, which it formed with three Chinese companies in 2006. Microsoft Corp. joined the JV in 2008 with a share of 8.7%.
TCS has a strong presence in China’s financial sector. Its clients include Bank of China Ltd., Ping An Insurance (Group) Co., Huaxia Bank, and China Foreign Exchange Trade System, a unit of People’s Bank of China, he said. TCS provides core banking services to Huaxia Bank and trading services to China Foreign Exchange Trade System.
The company is striving to broaden its client base in China, and TCS is in talks with some Chinese telecommunications companies and domestic airline operators, Mr. Pande said, but he declined to give details.
Currently, half of the company’s China clients are multinational companies, including Motorola Inc. and Johnson Controls Inc.
With the increase in its staffing levels in China, TCS aims to increase revenue from domestic clients, he said, but declined to give targets.
The company operates four global delivery centers in China, including Beijing, Hangzhou, Shanghai and Tianjin. It has one sales office in Shenzhen. He said TCS will probably increase the capacity of its existing delivery centers to meet growing demand for IT outsourcing services in China.
Write to Lorraine Luk, lorraine.luk@dowjones.com
Source: http://online.wsj.com/article/SB10001424052748704107204574470560888681226.html