Posts Tagged ‘Outsoucing’

Murthy wants IT cos to hire Americans

October 26th, 2010

India will have to recruit local people at the front end of its operations to mitigate the discomfort and outsourcing fears, Infosys mentor N R Narayana Murthy said.

“We have to make sure we are not very visible in those markets,” he said when asked about a possible solution over IT outsourcing concerns faced by Indian companies.

“Hire local talent. Hire Englishmen in England, hire Americans in US and the Brazilian in Brazil,” he said.

Murthy said there was “bound to be discomfort by any government” if a large percentage of the workforce was of Indian origin. He cited the example of the Indian government’s discomfort when China sent people to erect power plants in India.

“The solution for us is to make the front end local, then no one will raise any objection,” he said citing the example of China. “Why isn’t there uproar against China,” he countered, “China exports $1.1 trillion. Ours is a piddling $50 billion. Ours is nothing compared to China.”

He said the damage done to lower level employment opportunities in the West was because of China’s extraordinary performance in exports, but nobody was talking about it because they were not visible.

Murthy was addressing a seminar of the All India Management Association (AIMA) titled ‘knowledge summit: India — knowledge and professional services to the world — the next decade.

Source:http://timesofindia.indiatimes.com/Tech-Careers-Job-Trends/Murthy-wants-IT-cos-to-hire-Americans/articleshow/6814874.cms

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IBM signs 10-year outsourcing deal with Jet Airways

September 22nd, 2010

IBM, the global information technology solutions major, has won a 10-year, $62-million (Rs 285 crore) IT outsourcing deal from Jet Airways. It is the first ‘total outsourcing deal’ in Indian aviation, says IBM.

IBM will provide technology solutions to transform the airline’s business areas such as airport operations, direct distribution and frequent flier programmes. “This will enable us to focus on our core business and improve our operational efficiencies, besides delivering a seamless customer experience,” said Nikos Kardassis, chief executive officer, Jet Airways (India).

Jet plans to leverage IBM’s domain knowledge of the airline industry to meet the group’s business change objectives.

“The agreement is a significant milestone for IBM in the aviation industry,” said Sameer Batra, vice-president, distribution, IBM India/South Asia.

Source:http://sify.com/finance/ibm-signs-10-year-outsourcing-deal-with-jet-airways-news-technology-kjwckAbhchf.html

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US visa fee hike increases cost for all IT companies: Infosys

September 2nd, 2010

What is your reaction to the visa fee hike that has come about? While the world might be discussing about how it may dent margins, what is your overall take because the decision essentially has been made to make working in the US more expensive, how are you looking at tackling this issue?

There are 2 aspects to this; one is of course the cost aspect, second is the sentiment behind that, the signalling behind that. When you look at the cost aspect in the short term, the impact is minimal because most of the costs for this year are already in the books in the sense that most of the visas are already applied. Next window opens in next year that is when we need to look at it and there will be some impact but of course as has been the past, what happens is you learn to manage those costs.

Definitely the cost is higher because per visa, you have to pay $2000 more. More important is the sentiment, while we are talking about improvement in the economic relationship between India and the US, this goes against that.

Second, it goes against the principle of globalisation, more open markets, more transparent mechanisms, not tied to a particular industry or a particular country and in some sense, it goes against those principles and that is also worrisome.

On that very point, what have your conversations been so far with your clients in the US because your initial assessment was that if this increase comes by, you are going to charge it to your clients. While that maybe the case, how have they taken to the decision and where does that really put your contract with your existing clients at?

Every business understands that this is a challenge in India as well as in the US. All the clients see this as a challenge; it increases their cost, so in that sense no business is really behind this. It is more driven by the unemployment, the politics behind it etc. So businesses are actually not behind this.

In any of your conversations with them, they have not indicated any pressure at this point in time whereby which they perhaps would be looking at downsizing in any way because of this decision?

No, the reality is that the investment into information technology though muted will have to happen because of opening up of new markets, new technologies like mobile technology tablet and the iPads etc., coming into the business environment. All these things will require investment into technology. There is also a pent-up demand because during the slowdown again, the investment in IT was muted. So the investment in IT will continue, outsourcing will continue and of course, there will be ups and downs in the short term but in the medium to long term, these investments would continue.

Source:http://economictimes.indiatimes.com/opinion/interviews/US-visa-fee-hike-increases-cost-for-all-IT-companies-Infosys/articleshow/6479590.cms

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China’s HiSoft, NeoPhotonics eye U.S. IPOs in 2010

December 14th, 2009

A Chinese IT outsourcing company and an optical components maker are aiming to select investment banks in the next two weeks with the goal of making U.S. initial public offerings by as soon as the first half of 2010, one of their investors said on Monday.

HiSoft, an IT outsourcing company in the cities of Beijing and Dalian, and NeoPhotonics, an optical components maker in the city of Shenzhen, were both close to selecting investment banks, Nikunj Jinsi, chief investment officer of International Finance Corp, told Reuters.

“They’re a week away from selecting their bankers,” he said on the sidelines of a conference in Beijing. “They’re looking at a timeframe of the second or third quarter of next year.”

Both companies were looking at relatively modest fundraising plans, most likely in the $75-125 million range, he added.

A third IFC-invested company, China Digital Video (Beijing) Ltd, a maker of digital television technology known locally as Newauto, was also looking for investment banks for a U.S. public offering, Jinsi said, adding that it was not as far along in the process as the other two companies.

He did not specify where in the United States the companies intended to go public, but such smaller growth companies typically list on the Nasdaq.

They join a stream of about 10 Chinese companies that have gone to the Nasdaq this year to raise money since IPO activity has picked up with the ebbing of the global financial crisis. Two of those have been online game companies Changyou.com (CYOU.O) and Shanda Games (GAME.O).

Such companies have gone to the Nasdaq to take advantage of its strong liquidity and relatively high valuations.

They previously were also largely locked out of listing in the China market by stricter rules favoring large former state-owned companies. But that could change in coming years following China’s launch of a Nasdaq-style enterprise board, known as ChiNext, in October in the southern city of Shenzhen.

One Nasdaq-listed Chinese company, ChinaEdu (CEDU.O), was considering spinning off one of its units for a listing on the ChiNext board, Julia Huang, chief executive of the company specializing in online education services, told Reuters at the event.

But she added that plans were still at a very preliminary stage, and declined to give details.

“The first reason we’re considering this is that P/E ratios are relatively high,” she said. “The second is that most of our business is in China, so our reputation is much bigger here.”

Source:http://www.reuters.com/article/idUSTRE5BD0CL20091214

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Business outsourcing prospects

November 21st, 2009

BUSINESS process outsourcing (BPO) normally involves the contracting of the operations and responsibilities of a specific business function (or processes) to a third-party service provider. Now it is primarily used to refer to the outsourcing of services that can be done through the use of Information technology (IT). That’s why some people call it as ITES (Information Technology Enabled Services).

International investment consultancy firm Mckinsey has forecast that by 2010 the global BPO business will amount to 180 billion dollars. India will be in a prime position. China, the Philippines, and Malaysia will follow India. If Bangladesh fixes up a target of grabbing one percent of the market share, then it can experience a huge boost in its foreign exchange earnings. But are we prepared enough for grabbing share of such a lucrative market? BTRC (Bangladesh Telecommunication Regulatory Commission) has started issuing licences from April, 2008. Cost of each licence is only five thousand Taka for 3 to 5 years. For call centre entrepreneurs, BTCL will give leased internet connection at discount rates.

Currently, Bangladesh is noted for doing software development outsourcing on a limited scale. Till now, the track record of Bangladesh has been very good. It has been observed that, Bangladeshi programmers are very good at problem solving. And software development cost here is very low compared to other countries. Graphics Design and Animation can be added to BPO basket. The development of a 5 minute animation in our country cost 5 times less than that of India. Though it apparently seems that BPO is very much technology driven, highly potential BPO sector requires only 10 percent technical expertise, 50 percent marketing expertise and the rest is dependent on the ability to perform the contract. Bangladesh has got enough manpower which should be trained to serve customers.

Source: http://nation.ittefaq.com/issues/2009/11/21/news0126.htm

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Think U.S. High Tech Isn’t Healthy? Look at the Data

October 16th, 2009

According to Gary Pisano and Willy Shih, the U.S. has lost or is in the process of losing the ability to manufacture many cutting-edge products because of the outsourcing of development and manufacturing work abroad, which has caused a damaging deterioration in the collective capabilities that serve high-tech industries. This is a disturbing hypothesis backed up by anecdotal data about a variety of high-tech products that can no longer be manufactured in the U.S. As someone who has worried about the global competitiveness of U.S. high-tech industries for years, I find their analysis chilling — but not entirely convincing.

A look at some of the recent data on global market shares supports a more nuanced and optimistic assessment: The U.S. retains significant shares of global markets for high-tech products and services. And the reduction in costs and prices made possible by outsourcing upstream component production to low-cost foreign locations has helped U.S. companies maintain their competitiveness in high-value-added downstream products.

According to the O.E.C.D.’s latest Science and Technology Indicators, on a value-added revenue basis the U.S. continues to have the largest share of global markets in both knowledge-intensive services (business, communications, financial, education, and health services) and high-tech manufacturing industries (aerospace; computers and office machinery; communications equipment; pharmaceuticals; and scientific instruments).
Between 1995 and 2005, the U.S. maintained about a 40% global share in knowledge-intensive services and about a 35% global share in high-tech industries, keeping the lead in four of them. Indeed, despite the high value of the dollar and the rapid growth of emerging markets between 1995 and 2005, the U.S. increased its global share in all but the aerospace industry. The U.S. share in communications equipment increased by more than 20 percentage points as Japan’s share plummeted, and the U.S. doubled its share in computers and office equipment, although it was overtaken by China in 2003. These are the two sectors that encompass most of the products and companies that are the focus of the Pisano and Shih analysis.

The increase in China’s share in computers and office machinery — from 2% in 1995 to 46% in 2005 — was remarkable, but it is not a sign that China has gained on the U.S. in innovative capacity in this sector or others. China’s exports of high-tech products turn out to be not very high tech and not very Chinese: 80%-90% of China’s high-tech exports come from firms that are partially or wholly foreign-owned — in many cases by American or Japanese companies — and 95% are processing exports, the high-tech components of which are produced elsewhere and imported into China. China accounts for about 35% of the value added in its exports — and considerably less in many of its high-tech exports sold under the brand names of U.S. high-tech companies like Apple, Microsoft, and HP.

Pisano and Shih also argue that the national identity of high-tech companies is meaningless — that U.S. multinational companies are no more important to the innovative capacity of the U.S. than foreign MNCs. Again the data suggest otherwise.

According to a study by Matthew J. Slaughter of Dartmouth’s Tuck School of Business, in 2007 U.S.-based MNCs accounted for 19% of private-sector employment, 25% of private-sector output, 31% of private sector investment, 48% of exports, 37% of imports, and an amazing 74% of U.S. corporate R&D spending in the U.S.

U.S. MNCs are especially important in manufacturing, accounting for 61% of manufacturing value-added and 49% of manufacturing employment in the U.S. And within manufacturing they are particularly important in high tech, accounting for 85% of value-added in computers and electronics, 76% in transportation equipment, 73% in chemicals/pharmaceuticals, and 49% in electrical equipment, appliances and components And despite outsourcing, most of the activity of U.S. MNCs remains at home: they purchase 89% of their intermediate inputs from other companies in the U.S. and their U.S. operations account for 70% of their worldwide employment, 72% of their worldwide output, 75% of their worldwide investment, and 87% of their worldwide R&D.

Nor have these shares declined meaningfully in the last decade. Moreover, the evidence suggests that the offshoring of activity by U.S. MNCs — either to reduce the costs of their supply chain or to serve foreign customers — increases rather than decreases their U.S. activities. According to a recent study by Mihir A. Desai and C. Fritz Foley of Harvard Business School and James R. Hines Jr. of the University of Michigan at Ann Arbor Law School , both the domestic and foreign investment and the domestic and foreign employment of U.S. MNCs move together.

Overall, the data do not indicate that the U.S. has lost its innovative capacity or that the outsourcing of production to low-cost locations has undermined the global competitiveness of U.S. high-tech companies — at least not yet.

Source: http://blogs.harvardbusiness.org/hbr/restoring-american-competitiveness/2009/10/according-to-gary-pisano-and.html

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TCS to Boost Staff in China as Demand Grows

October 13th, 2009

Tata Consultancy Services Ltd. plans to more than quadruple its workorce in China over the next five years to tap rising demand for outsourcing services in mainland China, an executive said.

India’s top software exporter in terms of revenue plans to increase its China staff to 5,000 by 2014 from 1,100 currently, Girija Pande, executive vice president and head of Asia-Pacific operations, told Dow Jones Newswires in a recent interview.

Globally, TCS has a total work force of more than 140,000 in 42 countries.

“China is a big market. We are trying to grow there,” said Mr. Pande.

TCS, like its Indian peers, has faced slowing revenue growth amid the global economic slowdown as major customers, based mainly in the U.S. and Europe, shelved many projects and sought lower rates for products and services.

TCS is looking to reduce its dependence on the U.S and Europe, which contribute more than 50% and about 30% in revenue, respectively. It wants to increase its presence in growing markets such as Asia-Pacific and the Middle East and Africa, which account for around 7% of its revenue.

China, long known as the world’s factory floor for goods like shoes and toys, has increasingly recognized the need to outsource in recent years, and Chinese companies are more willing to turn over some tasks to external service providers to reap economies of scale and lower costs.

According to consultancy firm IDC, China’s offshore software development revenue is expected to more than double to $6.78 billion in 2013 from $2.72 billion in 2009.

Mr. Pande said more Chinese companies will be looking for support in information technology outsourcing services as they globalize.

He said the Indian company has already provided services to Lenovo Group Ltd. and Huawei Technologies Co.

In the three months ended June 30, Asia-Pacific markets contributed around 5% to TCS’ total revenue of $1.48 billion.

Australia, New Zealand, Japan and the countries making up the Association of Southeast Asian Nations, or Asean, are the core revenue contributors to the company’s Asia-Pacific operations.

Mr. Pande said China, Australia and Asean will continue to be the company’s Asia-Pacific growth drivers while China will have the fastest growth rate in the coming few years as the revenue base there is still small and IT spending is growing fast.

TCS entered the China market in 2002 and has a stake of around 66% in a joint venture company named TCS China, which it formed with three Chinese companies in 2006. Microsoft Corp. joined the JV in 2008 with a share of 8.7%.

TCS has a strong presence in China’s financial sector. Its clients include Bank of China Ltd., Ping An Insurance (Group) Co., Huaxia Bank, and China Foreign Exchange Trade System, a unit of People’s Bank of China, he said. TCS provides core banking services to Huaxia Bank and trading services to China Foreign Exchange Trade System.

The company is striving to broaden its client base in China, and TCS is in talks with some Chinese telecommunications companies and domestic airline operators, Mr. Pande said, but he declined to give details.

Currently, half of the company’s China clients are multinational companies, including Motorola Inc. and Johnson Controls Inc.

With the increase in its staffing levels in China, TCS aims to increase revenue from domestic clients, he said, but declined to give targets.

The company operates four global delivery centers in China, including Beijing, Hangzhou, Shanghai and Tianjin. It has one sales office in Shenzhen. He said TCS will probably increase the capacity of its existing delivery centers to meet growing demand for IT outsourcing services in China.

Write to Lorraine Luk, lorraine.luk@dowjones.com

Source: http://online.wsj.com/article/SB10001424052748704107204574470560888681226.html

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