Posts Tagged ‘Outsource’

People outsource memory to the Internet

July 15th, 2011

The Internet puts volumes of information within easy reach, and new research conducted at Harvard and Columbia universities suggests that we’re outsourcing our memory to Google as a result — remembering facts less and the places information is stored more.

In the study published today, researchers used a series of simple experiments to demonstrate that having access to a vast digital memory is altering how people retain information in their minds. When research subjects believed that statements they typed on a computer were saved, they were more likely to forget the phrases than those who believed the material was deleted. When the participants typed a series of quirky and engaging facts — that an ostrich’s eye is bigger than its brain, for example — they tended to forget the facts and instead remembered the mundane names of the folders they’d saved the facts in.

“Our memories are changing,” said Daniel Wegner, a psychology professor at Harvard and the senior author of the study. “So we remember fewer facts and we remember more sources — which website you saw it on or whose e-mail to look in to find that. … It’s like having information at our fingertips makes us always go to our fingertips.”

The findings, published online by the journal Science, will feel familiar to anyone who has lost Internet access for a matter of hours and felt suddenly helpless, or gone through connectivity withdrawal on vacation. But the findings also have broader implications for how we learn — both in the classroom and in old age.

“In my area, in Alzheimer’s disease, I can see how this application could be very helpful,” said Dr. Gary Small, a professor of psychiatry at the Semel Institute for Neuroscience and Human Behavior at the University of California, Los Angeles. Because Alzheimer’s patients lose short-term memory, he said, it might be useful for them to have a strategy in their long-term memory that helps them retrieve information they can’t remember.

“We’re doing it” already, Small said. “Using the World Wide Web as an external hard drive to augment our biological memory stores.”

The experiments were led by Betsy Sparrow, an assistant professor of pyschology at Columbia who was inspired while watching an old black and white movie one night. Sparrow knew she’d seen one of the actresses in something else. But what? She reached for her laptop, eventually recalling — with the help of the Internet — that she’d seen the actress, Angela Lansbury, when watching “Murder, She Wrote,” with her grandparents.

Then, she began to wonder: How did people figure stuff like this out before they had Wi-Fi, iPhones, and search engines? She decided to rigorously test whether people were truly outsourcing their memory to technology.

First, Sparrow posed a series of easy questions (“Are dinosaurs extinct?”) and complicated questions (“Did Benjamin Franklin give piano lessons?”) to see if research subjects, prompted by a question they did not know the answer to, thought about the Internet. Using a psychological test, she found they appeared to have computer words on their mind, such as Google, Yahoo, screen, browser, and modem when faced with the difficult questions.

In another experiment, Sparrow asked participants to read and type 40 surprising facts, such as “Bluebirds cannot see the color blue” and “Rubber bands last longer when refrigerated.” Half were told the information would be saved and they could access it later, and the rest believed it would be deleted. Those who believed the information had been erased remembered it best.

In another experiment, participants typed the statements and saved them to folders with non-descript names, such as “FACTS,” “DATA,” and“INFO.” They were asked to recall the trivia. Then, they were asked which folder had a certain statement in it. To the researchers’ surprise, people tended to recall the folder names instead of the more interesting content.

Researchers not involved in the study said that the results demonstrate the efficiency of the human mind.

“This idea that a person has to know everything or try to know everything is just maladaptive — it’s just so much easier to remember where information is than what the information itself is,” said Richard Moreland, a psychology professor at the University of Pittsburgh.

Outsourcing memory to gadgets may seem like a distinctly modern phenomenon, but it’s actually an extension of behavior that far predates the iPhone.

About 25 years ago, Wegner and his collaborator and future wife, Toni, had an insight into how memory works — sparked by a question about where they had stored a sponge used for washing the car.

They couldn’t locate the sponge, and realized it was because of the intuitive way they shared and divvied up memory. He was her memory when it came to things that had to do with the garage and the car; she was his memory when it came to all things having to do with washing and cleaning. The sponge fell squarely in the middle. Since then, the idea — called transactive memory — has become influential, especially in understanding how group members and employees work together.

Daniel Willingham, a professor of psychology at the University of Virginia, said that while there are definite advantages to having unparalleled access to information, the new technologies don’t mean that people can just forget everything.

“It is quite different now, the speed with which we can call up information; the ease,” Willingham said. “I think it would be a pretty big mistake if we thought an implication we should be drawing from this is kids don’t need to know much.”

Source:http://www.boston.com/Boston/whitecoatnotes/2011/07/people-outsource-memory-the-internet/Qhh8×2LODird5MHqOefZlN/index.html

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Grupo ASSA Amongst the Best 100 Outsourcing Companies in the World

April 15th, 2011

Grupo ASSA, a Consulting and Outsourcing Company which helps its clients in their Business Process Transformation through IT processes, announced that the Company was ranked by The International Association of Outsourcing Professionals (IAOP) to the ‘Leader’ category and listed as one of the World’s top outsourcing service providers on The 2011 Global Outsourcing 100 list for the third year in a row. Moreover, it was distinguished as a “Rising Star” enterprise.

To prepare the The 2011 Global Outsourcing 100 enterprise list, the IAOP does an exhaustive selection process together with an independent panel of experts which evaluate the companies capabilities of outsourcing global services provision, according to four criteria: size and growth, management capabilities, human resources competences and most importantly, customer recommendations and references.

Also, the IAOP highlights 25 companies in the world, that are reckon as “Rising Star” companies of the year, due to their dynamism, rapid growth and future projection; Grupo ASSA has been included this year, for the third consecutive year.

The 2011 Global Outsourcing 100 enterprise list was announced on The 2011 Outsourcing World Summit, in Indian Wells, California and the Ranking Global Outsourcing 100 will be published in FORTUNE magazine in May 2011.

Roberto Wagmaister, Chairman and CEO of Grupo ASSA stated that “we are honoured to continue in this year’s list, and it is a proof of our difference: the Business Process Transformation Model. Through this unique approach of Grupo ASSA, the proximity to clients and our nearly 20 years of experience, we lead the IT industry in Latin America”.

Currently, Grupo ASSA provides maintenance and application support to 40,000 end users of SAP and Oracle J.D. Edwards platforms, which belong to Global Fortune 500 companies, multinationals and large local companies in 30 countries in the world in outsourcing mode from its Delivery Centres in Latin America. This new international recognition awarded by the IAOP, adds to the Global Services TOP 100 and Great Place to Work, received by Grupo ASSA in 2008, 2009 and 2010.

Michael Corbett, IAOP Chairman, and chair of the judges’ panel, pointed that “the information provided by participants in the Global Outsourcing 100 shows the size and strength of this industry. Outsourcing is enjoying strong growth and companies are outsourcing more of their operations than ever before”.

Carlos Castilla, Vice chairman of Grupo ASSA, stressed that “belonging to the privileged group of the 25 companies considered as “Rising Stars” by the IAOP, shows our commitment as a result of being dynamic and growing constantly – fully developed capabilities in the industries in which we specialize: retail, consumer goods, healthcare and mining”.

Deborah Hamill, Senior Managing Director Global Membership de IAOP declared that “The Global Outsourcing 100 and The World’s Best Outsourcing Advisors rankings help companies make better-informed purchasing decisions with confidence because these companies have gone through a rigorous process that has put their credentials through objective scrutiny”.

Source:http://www.newswiretoday.com/news/89034/

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Outsource your 21st century business: Telstra

April 15th, 2011

Telstra chief technology officer, Hugh Bradlow, has called on businesses to outsource their core ICT functions to specialised companies, including Cloud operators, in order to get with the 21st century.

“The way that we have done ICT in the 20th century is not the way we need to do it for the 21st century,” Bradlow told attendees at a lunch for the American Chamber of Commerce in Australia.

Businesses risked falling prey to forthcoming “disruptive” technologies without doing so, such as increases in telecommuting, changes in videoconferencing technology and context-sensitive computing.

Instead, he urged businesses to outsource those ICT functions considered core, either specialist organisations or Cloud operators where possible.

“We have to run security for organisations,” Bradlow said. “We have an operational security group who specialise in this type of thing of 300 to 400 people and it’s very hard for organisations to replicate that.

“But we can serve people that out of our Clouds with the same capability at a margin, which makes it much more cost-effective for the organisation you’re securing.”

Bradlow’s push comes as Telstra itself looks to outsource back-office and support staff through ‘Project New’, a $290 million business revitalisation project announced by chief executive, David Thodey, at the telco’s yearly financial results briefing last year.

The company’s continued efforts to cut fat and remove superfluous internal division has reduced a staff count once more than 50,000 internal employees to around 34,000.

Though outsourcing and Cloud migration strategies have resulted in companies like Jetstar whittling their resources to as little as five in-house staff, others – like maintenance services company the Programmed Group – maintain in-sourcing is required to lower costs and retain intellectual property.

Jetstar CIO, Stephen Tames, told Computerworld Australia that the budget airline’s IT outsourcing strategy, which has been in place since the company was first erected as a Qantas subsidiary, had on-flow effects to the wider group’s investigation of business service outsourcing.

Tames was also focused on developing the strategy as an “IT-as-a-service” approach, delivering the same capabilities to franchisees of the airline’s brand across Asia Pacific for a fee.

Telstra’s view on outsourcing also appears to have influenced its application platform strategies, with Bradlow likening the telco to shopping centre conglomerate Westfield.

“Westfield makes it money out of the enabling environment: The buildings, the airconditioning, the parking, the road; I’m able to draw some analogies between what we do with network capability, quality of service and those types of things and that enabling environment,” he said.

The mentality differed to that of European carriers, which had attempted to control the application store environment established by mobile phone manufacturers by establishing its own wholesale application catalogue, one which is yet to be considered successful against the likes of Apple or Google.

Bradlow thwarts emergency services’ call for spectrum

Bradlow also joined the throng of telco industry players opposing the possible use of 700MHz spectrum for emergency services use.

The Police Federation of Australia in December called for the Australian Communications and Media Authority (ACMA) to set aside two 10MHz bands in the 126MHz of the spectrum, set to be auctioned as part of the digital dividend in 2013, for use by law enforcement and emergency services.

However, its call was thoroughly lambasted by the communications industry, with Communications Alliance chief executive, John Stanton, labelling the proposal a “policy fumble of gothic proportions” at the recent Commsday Summit in Sydney.

The Australian Mobile Telecommunications Association also called for “urgent” talks on the issue.

Bradlow this week said the proposal by the police association made no sense.

“That, to my mind, would be an absolute disaster because spectrum is the scarce resource and to give to an organisation that has part-time use and can never afford a network with the capability, the size and capacity we can by sharing it across the entire population seems to be a big waste of resources,” he said.

“We are working on solutions that would allow the emergency service organisations to share our network and to get the information they need in emergency situations. That is the most viable way forward both for their customers – us – and for them, by pooling that investment we’ll get the best outcome.

Source:http://news.idg.no/cw/art.cfm?id=6199742F-1A64-6A71-CE42B06D445EA20D

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Problems at outsourced Indian passports, visa centres

April 15th, 2011

Teething problems have hit the newly outsourced Indian passport and visa service centres, expected to cater to around 300,000 applicants in a year, Gulf News has learnt.

Many residents who had to wait for hours complained about the poor quality of service, such as delays and ignorance of the staff. When contacted, the two Indian diplomatic missions said that the delays were mainly due to technical glitches and that the issue was being sorted out.

On March 16, the Indian diplomatic missions announced that the management of the Indian Passport and Visa Service Centres, which has been under Empost since 2009, would go to a new agency BLS International.

BLS started operations on April 6. They handle the collection and dispatch services of Indian passport and visa applications and are in charge of answering all queries related to their service through their number 04-3594000.

Standard

“The services rendered by BLS International for the renewal of passports and other services is not up to the standards,” Hariette D’Cunha, a resident who went to the BLS centre in Abu Dhabi two days ago for passport renewal, said.

Empost had been providing good services without any hassles, she said. “They seem to be inexperienced and unable to manage the services.”

D’Cunha said that she reached the centre at 6pm on Tuesday only to be turned away since there were already too many people waiting. The next day her family returned and had to wait from 2pm until 9.30pm, she said.

M.K. Lokesh, the Indian Ambassador, told Gulf News that the Embassy was working with BLS International to sort out the problems.

“About 90 per cent of the problems related to the services have already been sorted out,” he said. The ambassador said the visa issuance has been going smoothly. “There are some teething problems related to the passport services but we are making all efforts to sort them out soon,” Lokesh said.

“There were about a hundred people standing outside the centre since morning when I visited the centre. … the staff at the centre was clueless,” said Mahmoud, a resident who had gone to the Bur Dubai centre.

Data upload: Official explains glitch

An Indian embassy official said that the glitch was related to difficulties in uploading some data fields into the system. “It will also take some time for the staff to become well-versed in dealing with the rush,” the official said. Despite repeated attempts, BLS officials could not be reached for comment yesterday.

Compared to Empost, which was the previous service provider, BLS is offering the services at a 25 per cent reduced rate. In addition to the passport fee, the service charge for passports have been reduced to Dh9 from Dh12 and for the visa to Dh37.50 from Dh50.

Source:http://gulfnews.com/news/gulf/uae/community-reports/problems-at-outsourced-indian-passports-visa-centres-1.792769

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Secretive firms reluctant to outsource supply-chain management

April 15th, 2011

Unwillingness on the part of Indian firms to share business information is slowing down outsourcing of the entire supply chain management.

But there is perceptible movement in that direction. Indian firms in automotive, IT, organised retail and telecom sectors have started outsourcing more of their logistics functions.

“Internationally, external logistics service providers take part in the meetings at highest level before a product launch to provide inputs on supply chain management (SCM). None of the Indian firms have outsourced their entire supply chain functions…The person sitting at warehouse can give inputs like which products are returning from stores, what are the complaints,” said Mr Nihar Parida, Vice-President-Marketing and Logistics, Uniworld Logistics. Customers of Uniworld include Lenovo, Acer, and DLF Brands.
TRIGGER

Till few years ago, Indian firms outsourced transportation, and the basic warehousing work – provision of land for a warehouse and labour. That has changed in the last few years, particularly after the economic slowdown.

“We saw a much higher interest from customers to outsource jobs to logistics service providers after the financial crisis,” Mr Vineet Agarwal, Executive Director, Transport Corporation of India (TCI), a Rs 1,450-crore firm, said.

“There has been a significant change in the customers’ approach after the difficult times of 2009, when they realised they could reduce costs by outsourcing supply chain activities,” Mr Parida echoed.
VALUE ADDED SERVICES

The logistics service providers have now been entrusted with some incremental work. “In the last two-three years, some value-added services such as packing, bulk-breaking and kitting are getting outsourced to the logistics service provider,” Mr Agarwal said.

“Customers from retail, apparel, IT, telecom products sectors are outsourcing quality checks, packing, labelling, store-ready delivery, parts of inventory management and billing function,” Mr Vineet Kanaujia, General Manager-Marketing, Safexpress, said.

The ERP at Safexpress’ warehouse is linked with that of the customers’ with data on the minimum order quantity and minimum stock level to be maintained.

Indicating customers demand for additional services, Mr Kanaujia said, “The average annual growth of value-added services is 30 per cent while the logistics sector growth is 8-10 per cent”.
EXAMPLES

Say, TCI had to collect some items from an FMCG company’s factory and deliver them to retail outlets. One problem could be that the factory packs the product in certain lot sizes and the retailers demand the product in different lot sizes.

“We now get the packets from the FMCG company’s factory, open it, re-size the lots as per the retailers demand, re-pack, put the stickers, prepare the barcode and invoice,” Mr Agarwal explained.

Earlier, these jobs were not done by the logistics service provider.

Explaining the concept of kitting, Mr Agarwal said, “Suppose there are parts from 20 auto component suppliers, to be delivered to an automobile plant. We now unpack the parts, clean them, put them into a reusable pack and then supply it to the manufacturer’s factory”.
MNCs MORE COMFORTABLE

The multinational corporations (MNCs) are more comfortable outsourcing higher amount of their logistics functions compared to the domestic players.

“This is because MNCs have past experience of dealing with third party logistics firms and are comfortable with idea. They have the systems, processes and measurement systems available to measure quantifiable benefits from such a move. Also, the Indian logistics service providers are at a nascent stage,” Mr Agarwal said.
CUSTOMERS

Mr Atul Chand, Chief Executive Officer, Wills Lifestyle, a part of ITC Retail, said, “Not all (logistics) work is outsourced. Vendor management for instance is handled by us.

Essentially, job of the third party logistics provider is to maintain the inventory and ensure timely movement of goods. Also we look at consumption at store levels, before we hire vendors.”

Echoed Mr Dipak Agarwal, Chief Financial Officer, DLF Brands, “We have not reached that stage where we can trust the partner completely and share the entire business intelligence. The process and planning is still controlled by us. Most companies don’t outsource vendor management. At present, most players in India are not outsourcing the entire supply chain work. Most of the labour intensive works like warehousing, labelling; and basic processes like receiving, despatching the goods, are outsourced.”

DLF Brands outsources about 70 per cent of supply chain work and manages 30 per cent itself.

Pantaloon Retail, which terms supply chain management as a differentiator, has a subsidiary company to handle its supply chain.

Future Supply Chain Solutions Ltd is a specialised company providing logistics, reverse logistics, transportation, distribution and warehousing space and related services to Pantaloon Retail and its subsidiaries.

Source:http://www.thehindubusinessline.com/industry-and-economy/logistics/article1696890.ece?homepage=true

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Video: 01Synergy your Mobile phone application development partner

April 12th, 2011

01 Synergy – your Mobile phone application development partner

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72pc of companies outsource for IT – survey

April 1st, 2011

Internal restructuring of IT staff enables businesses to focus on more tactical work. This is a key component in the logic behind outsourcing in Ireland, reveals the 2011 annual survey by HiberniaEvros on outsourcing by managed services specialists.

In addition, outsourcing can help the company focus on core business, access broader IT skills, help with cost savings and deliver IT more efficiently.

“Releasing IT staff for more strategic work has jumped from No 3 to the top priority for outsourcing. The results of our latest survey suggest that companies want to use their internal IT resource more productively and outsource the job of making sure the system works,” said John Kennedy, sales and marketing director, HiberniaEvros.

The HiberniaEvros study revealed that almost 72pc of the companies surveyed are outsourcing at least some part of their IT. Seventeen per cent are considering outsourcing further IT functions, while 30pc are thinking about it. One hundred twenty companies participated in the survey.

The most common functions outsourced include hardware/infrastructure and network management, both at 76pc, network management, IT service desk, IT monitoring and web hosting, all at 40pc. Thirty-eight per cent of respondents said they are outsourcing security/antivirus, while 22pc outsource data backup.

The main reasons why companies do not outsource are due to having sufficient in-house staff.

Some respondents also explained they do not outsource because it is cheaper to manage in house, and because they are afraid of losing control. Out of all the concerns the respondents shared, security/confidentiality was the greatest barrier to outsourcing. This is followed by fear of reliance on an outside supplier. It also showed that finding the right partner was another common concern.

“All of these issues can be addressed by making sure to partner with an experienced provider and ensure that strict service level agreements (SLAs) are in place,” said Kennedy.

The HiberniaEvros study also sheds findings in relation to cloud computing. Thirty-six per cent of Irish businesses are thinking about outsourcing to the cloud, while 3pc already employ some cloud services.

HiberniaEvros recently announced a €1.6m investment in a new infrastructure as a service (IaaS) division, which will allow organisations to outsource in full their infrastructure to a data centre managed 24×7 by HiberniaEvros experts.

Source:http://www.siliconrepublic.com/careers-centre/item/21192-72pc-of-companies-outsource/

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