Posts Tagged ‘Outsourced’
Outsourced Motherhood
October 18th, 2010
IDC outlines keys to success in the outsourced customer care market
September 28th, 2010
IDC has released a new report providing a thorough vendor assessment of the highly competitive market for comprehensive customer care business process outsourcing (BPO), leveraging the IDC MarketScape model. IDC MarketScape reports utilize a rigorous scoring methodology that produces a definitive assessment of each vendor’s current market capabilities and strategies for competing in the future.
The new report, IDC MarketScape: Comprehensive Customer Care BPO, 2010 Vendor Analysis The Guns of August (IDC #224612), looks at a set of players at the leading edge of the customer care BPO services competitive landscape. Based on recent developments in the customer care services market at a time of great economic flux, IDC selected sixteen companies to be benchmarked and profiled in this study: Aegis, Accenture Customer Contact BPO, ACS, APAC, CGS, Convergys, HP Enterprise Services CRM, IBM CRM, NCO, Sitel, StarTek, Stream Global Services, Sykes, TeleTech, Teleperformance, and West.
The IDC MarketScape methodology placed Teleperformance in the “Leaders” category with a number of providers close behind as “Major Players.” The study makes the case that the most important competitive factors in this market are: leadership, size and global reach, strong financials, as well as solid sales, distribution, portfolio and growth strategies, and an eye toward technology’s role in the future of customer care.
“Providers of outsourced customer care face an array of difficulties in today’s economy,” said Stephen Loynd, global program manager, Contact Center Services at IDC. “A tough battle lies ahead, and if words like stalemate and slog best describe the challenging state of the comprehensive
Source:-http://www.echannelline.com/usa/brief.cfm?item=17739
Outsourced not targetting India
September 25th, 2010The new NBC sitcom Outsourced is certain to attract criticism over its expected content — the controversial topic of outsourcing. But those associated with the show contend that there will be negative n an interview, the show’s executive producer Robert Borden, said, “The practice of outsourcing isn’t something we’re going to explore. For us, outsourcing is really just a way to get our character to India.”
The 30-minute sitcom focuses on a manager of a Kansas City-based maker of novelty items, Todd Dempsy, who finds that his job has been outsourced to India. Indian-origin actor Rizwan Manji, who plays Rajiv Gidwani, played down any cause for controversy, as he said, “This is not a political show about American workers losing their jobs.”
Parvesh Cheena, who plays the office dork Gupta, said he didn’t believe the new series will fuel the flames against outsourcing in America: “It’s not an account of all Indians, and it’s not an account of all call centers workers either.”
The show’s episodes have been filmed on sets in California, with some exteriors shot in Mumbai, with scenes like Dempsy and Gidwani sharing an autorickshaw being greenscreened or imposed against the India backdrop.
Borden hoped to have a larger Indian footprint when it came to production.
He said, “In the future, we’ll be filming more green screen footage in India. For example, we have an upcoming episode where our characters get stuck on a train. We’ll hire a crew in India to film from a moving train. With success, we hope to film more in India.
Source:-http://www.hindustantimes.com/Outsourced-not-targetting-India/Article1-603127.aspx
Math Outsourcing
September 13th, 2010
Outsourced Mornings
September 6th, 2010
How The Patent Office Outsourced Its Job To Non-Expert Jurors
September 2nd, 2010I already wrote about Larry Downes blog post suggesting that Paul Allen’s patent lawsuitsmight actually be an attempt to expose problems with the patent system, but I wanted to discuss a different point Downes raised earlier in the post, in discussing the problems of the patent system. Obviously, we’ve discussed many ways in which the patent system today fails to do what it’s supposed to do, and a big part of the problem is the fact that the USPTO seems to approve a ton of crappy patents. This isn’t because the examiners aren’t trying hard, but just because the very nature of the system, and its inherent lack of scalability, mean the incentives are always going to lead to approvals of bad patents.
But what does this mean in practice? Downes highlights the problem this causes in a very simple way: it’s the USPTO outsourcing the patent review process to unskilled juries: The result has been the creation of a shadow patent examination process through litigation. The grant of a patent is no longer the final step, in other words. The de facto examination really takes place when the holder tries to enforce the patent against an alleged infringer, and the defendant claims invalidity of the patent as a defense. When such cases go to trial, which they rarely do, a jury of laymen are then tasked with doing the work avoided by the patent examiner.
In effect, the patent office has outsourced its job to the judiciary and in particular to a jury of non-experts. If nothing else, that is a feature of the modern system that absolutely no one is happy with, or in any event that no one can justify.This is a pretty big problem when you think about it. Already, there are concerns that the supposed patent examiner “experts” often don’t have enough expertise to judge the non-obviousness of certain inventions. To then shift the burden to inherently unskilled non-experts to make that decision, even with advocates for both sides fighting it out in front of them, seems to go against the very idea that patents are supposed to only be allowed if they are non-obvious to those of ordinary skill in the art. Asking those not skilled in the art to make that judgment seems like a mistake.
Source:-http://www.techdirt.com/articles/20100830/13013910826.shtml
Outsourced company moving back to NZ
August 29th, 2010A New Zealand company is bringing its manufacturing operations back to New Zealand, after outsourcing to Singapore about 10 years ago.
Security and network monitoring equipment vendor Endance was founded in 1995 from a research project at Waikato University.
It has announced a contract manufacturing deal with Christchurch-based GPC Electronics.
Chairman Dr Ian Graham says the move means their manufacturing will be closer to the company’s Hamilton product development hub.
He says it will mean better quality control, greater production flexibility and vastly improved communications.
Source:-http://tvnz.co.nz/business-news/outsourced-company-moving-back-nz-3745024
