Posts Tagged ‘Outsourceing’

Smart acquisitions help outsourcer expand range of services

October 15th, 2010

The tech industry has been thick with buyout rumors lately. So it’s probably not surprising that whispers started coming from the world of IT outsourcing.

On Sept. 15, India’s Financial Express reported that leading outsourcer Cognizant Technology Solutions (CTSH) was working toward a merger with Genpact (G), a major provider of back-office or business process outsourcing (BPO) services.

The report led to some wild buying and selling of Genpact’s stock, but it was not universally accepted as true. Cognizant also provides BPO services, but Genpact’s $1 billion in annual revenue would bring a major shift in focus. That wouldn’t make economic sense, say Cowen & Co. analysts.

Such a transaction would dilute EBIT margins, earnings and ROIC, essentially resulting in a destruction of shareholder value, a very atypical behavior for a company headed by a management team with a long history of conservative behavior,” the analysts wrote in a Sept. 21 note.

Poor Fit

Cognizant, like most companies, won’t comment on market rumors. But Malcolm Frank, the firm’s senior vice president for marketing and strategy, says such a deal wouldn’t fit Cognizant’s acquisition strategy.

“We will acquire for capability, but not for capacity,” Frank told IBD. “We’ll do an acquisition to build up an industry competency, or a service line or a geography. But in any of those three cases, we look for something smaller in size that (is) going to be catalytic for us in one of those markets.”

Cognizant’s recent buyouts have fit that description.

In May, the company bought London-based management consulting firm PIPC, adding just 200 employees to Cognizant’s count of more than 85,000. A month later it purchased another consulting firm, French IT testing specialist Galileo Performance.

As Frank is quick to point out, it’s not like Cognizant needs buyouts to grow. The company reported double-digit profit and sales growth every quarter throughout the recession and kept adding to its head count. Now that things are picking up, its growth is accelerating.

Second-quarter revenue jumped 42% from the year-earlier quarter to $1.1 billion, while earnings per share climbed 19% to 56 cents. Frank says the company has hired more than 10,000 people this year, which turned out to give it a crucial edge.

“Pretty well every one of the India-based IT vendors got a significant lift in the second quarter,” said Kaufman Bros. analyst Karl Keirstead. “The Indian firms haven’t hired fast enough to keep up with the volume surge that they’ve experienced. They’ve all admitted they did not anticipate the demand recovering the way it did.”

Source:http://www.investors.com/NewsAndAnalysis/Article.aspx?id=550393&utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+BusinessRss+%28Business+RSS%29

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How to know is your IT Outsourcing partner is right for your organization

June 29th, 2010

Organizations that have already gotten their feet wet outsourcing IT services are leaps ahead of competitors just putting a toe in the water. Outsourcing extends the reach of enterprise computing environments, changes the scope of available IT services, and empowers internal IT staff to focus on more strategic tasks. But how do you know whether the IT outsourcing partner you’ve tested the waters with is the one who can help you fully leverage outsourcing to work in your favor?

To help you assess your outsourcing partner, Logicalis, an international provider of integrated information and communications technology (ICT) solutions and services, has identified key “insider secrets” that you can use as a benchmark:

1. Make sure you’re expectations are met. 2. Ensure your services are delivered around best practices. 3. Survey your team. 4. Check your ROI.

“As evolved as technology outsourcing has become, getting the most for your outsourcing dollar really comes down to knowing that you have the right outsourcing partner, and the right service-level agreement to meet your business objectives, delivered at the right price,” says Mike Alley, Logicalis’ Director of Outsourcing. “If you don’t have these things, it’s time to change providers.” To help clients and prospective clients assess an outsourcing partner, Logicalis’ outsourcing specialists have provided this insider’s guide.

Insider Secrets for Assessing Your IT Outsourcing Partner

1. Make sure your expectations are met. Take a look at your current contract and compare your expectations with what is being delivered. Are the services really meeting the end results you were trying to achieve by outsourcing the service?

Many find themselves dissatisfied with the service they are getting but choose to just live with it. When you find yourself in this position you need to meet with your provider and determine if it can adapt and deliver the service you really need. If not, find an IT outsourcing partner that can.

2. Ensure your services are delivered around best practices. How do you compare the services being delivered against the services defined in your contract? High-quality outsourcing partners deliver their services through IT service management (ITSM) tools that connect agreed upon service-level agreements (SLAs) to actual service delivery.

If you find that your current provider is not meeting its SLAs it is time to dig in and uncover the underlying problem. Processes and communication are the foundation for outsourcing success. If you feel this foundation is missing from your current provider it is time to reevaluate who is performing your services.

3. Survey your team. Your team often knows how well the relationship with your IT outsourcing partner is, or is not, working. Get them to provide honest, critical feedback to help determine whether you’re working with the right partner or whether you need a new one.

4. Check your ROI. One of the main reasons for using IT outsourcing in the first place is to reduce costs and get a clear return on your investment. Is your current IT outsourcing partner enabling your team to invest time in projects that provide clear value – and support revenue – for your organization? If not, you have another reason to reconsider the relationship.

If you determine that it’s time to move to a new outsourcing partner, don’t make this critical mistake: “Quite often, people sign an outsourcing contract and think, ‘Ok, I’m done.’ In reality, a service provider has to be managed just like employees do,” explains Logicalis’ Alley.

“With outsourcing, you are going to get out of it what you put into it, so if you are not communicating with your provider, if you are not informing it about changes within your company’s business units, don’t expect it to be able to make recommendations to help you incorporate the change into your service.”

Logicalis technologists also say if you find that you need to make a partner change, be prepared to work with both your current partner and your new partner for a defined transition period. Of course, the length of time for a transition varies depending on the complexity of the tasks being outsourced, but expect between 30 and 60 days.

Source:http://www.darkreading.com/securityservices/security/management/showArticle.jhtml?articleID=225701792&cid=RSSfeed_DR_News

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Expert explains benefits of IT outsourcing

June 29th, 2010

IT outsourcing brings numerous benefits and can work particularly well for small to medium sized enterprises (SMEs), an expert has said.

According to Billy Curry, tech industry analyst, outsourcing provides “measurable competitive advantages”.

In a piece that appeared on ezinarticles.com, Mr Curry listed the multitude of plus points related to IT outsourcing, which included a reduction in costs and improved performance.

He also said that response times to technical issues were much quicker and the level of expertise offered by providers meant problems were addressed effectively.

“Outsourcing IT tasks means you have an accurate costing. More importantly resources can be better managed to deal with core requirements,” Mr Curry commented.

For SMEs the main benefit of outsourcing is getting a higher return on investment and having qualified support to call on, which may not be available from an in-house team, he added.

Source:http://www.ihotdesk.com/article/19863685/Expert-explains-benefits-of-IT-outsourcing

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Emergn announces agile-based project management outsourcing

June 29th, 2010

A global professional services and business agility firm, today introduced emergnDelivery, a resource for companies requiring outsourced management of software development projects. emergnDelivery focuses on providing the maximum value from offshore initiatives.

A high-value Global Workforce Management model, emergnDelivery enables companies to extract the maximum value from their offshore initiatives with limited investment and maximum flexibility. Agile and lean practices are integrated into the process from the earliest contract negotiation stages, using the company’s emergnContract service to foster collaboration, communication and flexibility at every stage of the relationship.

emergn builds teams from the company’s network of offshore and near-shore partners throughout China, India, Russia and Eastern Europe to deliver client projects based on their exact specifications.

emergn manages these teams using proven practices sourced from emergnEnablement, a knowledge platform based on over a decade of implementing projects using lean and agile principles. The platform provides companies with a blend of agile and lean practices and principles to deliver the highest value back to the client.

emergn focuses projects managed through emergnDelivery on continuous improvement, value and education, while offering the client the opportunity to regain ownership of the project and the team at any point after a pre-determined initiation period. This flexibility ensures that clients can continue to reap the benefits of project resources and intellectual property investments.

“The launch of emergnDelivery is a clear next step to address the growing demand for true agile-based project management outsourcing,” said Raffaele Iodice, Executive Vice President of emergn.

“The full integration of emergnEnablement, emergnContract and emergnDelivery is an excellent example of emergn’s abilities to translate proven lean and agile business principles across all levels of the organization.”

emergnDelivery focuses on integrating proven agile principles from the contract development stage, through education, consulting, execution and ultimate project delivery.

Using emergnEnablement as the foundational knowledge for this service, clients benefit from the understanding that the model used to manage their project has been repeatedly proven to deliver the highest value for their investment.

Source:http://www.businesswire.com/portal/site/home/permalink/?ndmViewId=news_view&newsId=20100629005227&newsLang=en

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Pegasystems enters into global strategic alliance with TCS

June 29th, 2010

The leader in business process management (BPM) and a leading provider of customer relationship management (CRM) solutions, and Tata Consultancy Services, the leading IT services, business solutions and outsourcing firm, has announced a global strategic alliance to strengthen TCS’ BPM practice and provide industry-leading BPM solutions and services to worldwide clients.

The Pegasystems and TCS alliance will bring together the breadth and depth of TCS’ domain expertise across multiple industries with Pegasystems’ solutions to deliver robust business process management solutions for its clients.

The TCS and Pegasystems strategic alliance will focus on all vertical markets serviced by TCS. Pegasystems’ patented Build for Change technology provides agile, configurable business platforms. Through this, TCS clients will be able to better adapt to ever changing business needs.

“BPM projects have gained momentum among many global organizations throughout the economic downturn and have continued as the climate improves,” said Michele Cantara, vice president of research at Gartner.

“The growth trajectory in the market has presented many opportunities for BPM software vendors and systems integrators to work together to meet the demands that today’s global organizations require. Gartner’s ‘BPM sweet spot’ identifies this as projects where processes change frequently, with business users requiring the ability to make changes to the processes.

With BPM, software vendors and systems integrators are able to take a more agile approach to process improvement to provide rapid returns on investment to their shared clients.

“Most organizations who ‘do BPM’ need a mix of technology, change management, business transformation, and domain expertise. A combination of resources from BPM software vendors and systems integrators gives companies access to this expertise, and when BPM software vendors and systems integrators share the same agile methodology for BPM, time to process improvement is greatly accelerated,”added Michele Cantara.

“Today’s global organizations are looking to harness the power of BPM to drive business transformation projects that provide a rapid return on their investment,” said John Barone, Managing Director, Global Strategic Alliances at Pegasystems. “Pegasystems is committed to working with best-in-class solutions integrators, such as TCS, to help in the delivery of our industry-leading technology.

We feel that our solutions combined with the expertise and global scale that TCS provides bring a strong value proposition to many of the world’s leading enterprises.”

“Customers are looking to transform their existing business environment to ensure flexible, scalable and automated business process work flows,” said Suresh Muthuswami, Vice President and Head, Insurance at TCS.

“This strategic alliance will take advantage of Pegasystems industry-leading SmartBPM platform and industry frameworks and TCS’ Global Network Delivery ModelTM to help our customers increase the efficiency and agility of their IT operations.”

Source:http://www.indiainfoline.com/Markets/News/Pegasystems-enters-into-global-strategic-alliance-with-TCS/4871248382

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