Wincor Nixdorf Portavis’s contract as IT outsourcing partner of Sparkasse Bremen is to be renewed for a further five years starting October 1, 2015. The contract has been in place since 2005 and was already renewed in 2011 for a minimum period of four years. Under the contract, Portavis is tasked with the operation and management of the savings bank’s IT infrastructure as well as its customized banking applications and self-service systems. That enables Sparkasse Bremen to optimize its IT processes and substantially lower its operating costs.
The scope of services covers operation of the bank’s computer center, which consists of almost 300 servers with over 40 applications, operation of 430 Wincor Nixdorf self-service devices, 62 Wincor Nixdorf automated teller safes, around 1,850 thin clients and PCs, more than 2,100 telecommunication systems, 730 printers and around 3,400 network ports as well as standard applications. Portavis monitors and manages the entire IT infrastructure, including the self-service systems, coordinates service call-outs and ensures proactive upkeep and maintenance of the associated hardware. In addition, Portavis provides Sparkasse Bremen with an end user help desk that helps users rectify errors independently, and delivers monthly quality reports on the agreed service levels.
Wincor Nixdorf Portavis is a joint venture of Wincor Nixdorf, Hamburg Sparkasse and Sparkasse Bremen.