Posts Tagged ‘Outsourcing’

NS&I selects Atos over HP and Capita in £660m outsourcing deal

May 22nd, 2013
State-owned investment organisation NS&I has awarded Atos a £660m, seven-year outsourcing contract, which it says will save taxpayers more than £400m over the contract period. The contract is for the delivery of customer-facing and back-office services to NS&I’s 25 million customers, as the firm looks to switch to digital channels.
This will include the addition of a mobile-optimised website, apps, web chat and co-browsing to help guide customers through the website. Improvements will also be made to existing services that are available online.
NS&I initially outsourced its operations to Siemens Business Services in 1999, with the company subsequently being acquired by Atos in July 2011. The deal is estimated to reduce NS&I’s core operating costs by 55 per cent, which equates to about £530m in cost savings.
Atos was chosen ahead of HP and Capita, following a re-tender process that started back in 2011. The three companies were shortlisted in February 2012.
“The new contract will ensure we can deliver our vision of enhancing further the services we offer to savers over the next seven years. I would like to congratulate Atos on winning the contract and also thank both Capita and HP for the time and energy they invested in the re-tender process,” said Jane Platt, chief executive of NS&I.
“Taxpayers across the country will also benefit as the contract will deliver a saving of over £400m by 2021 – building on the £530m already saved under the current contract,” Sajid Javid MP, economic secretary to the Treasury, added.
NS&I said that the cost savings for taxpayers would come from the increasing customer use of direct sales channels, improvements in technology and processes, and supporting the growth of NS&I’s leveraging activity.

State-owned investment organisation NS&I has awarded Atos a £660m, seven-year outsourcing contract, which it says will save taxpayers more than £400m over the contract period. The contract is for the delivery of customer-facing and back-office services to NS&I’s 25 million customers, as the firm looks to switch to digital channels.

This will include the addition of a mobile-optimised website, apps, web chat and co-browsing to help guide customers through the website. Improvements will also be made to existing services that are available online.

NS&I initially outsourced its operations to Siemens Business Services in 1999, with the company subsequently being acquired by Atos in July 2011. The deal is estimated to reduce NS&I’s core operating costs by 55 per cent, which equates to about £530m in cost savings.

Atos was chosen ahead of HP and Capita, following a re-tender process that started back in 2011. The three companies were shortlisted in February 2012.

“The new contract will ensure we can deliver our vision of enhancing further the services we offer to savers over the next seven years. I would like to congratulate Atos on winning the contract and also thank both Capita and HP for the time and energy they invested in the re-tender process,” said Jane Platt, chief executive of NS&I.

“Taxpayers across the country will also benefit as the contract will deliver a saving of over £400m by 2021 – building on the £530m already saved under the current contract,” Sajid Javid MP, economic secretary to the Treasury, added.

NS&I said that the cost savings for taxpayers would come from the increasing customer use of direct sales channels, improvements in technology and processes, and supporting the growth of NS&I’s leveraging activity.

Source:http://www.computing.co.uk/ctg/news/2269492/ns-i-selects-atos-over-hp-and-capita-in-gbp660m-outsourcing-deal

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Practices look to health IT to minimize declines in profits

May 22nd, 2013
A decline in reimbursements has a majority of physician practices preparing for a downward trend in profitability, according to research published by Power Your Practice.
“The greatest challenges stem from the gap between changes underway at a systemic level and their real-world impact on the daily lives of physicians, staff and patients,” state the authors of the report. “For those with defined priorities, upgrading processes and old technologies are at the heart of their approach, with evidence of a renaissance in practice management investments as the industry begins serving a greater volume of patients amid the complexities of ICD-10.”
Of the more than 5,000 physicians surveyed during April 2013, two-thirds of physicians expect a negative profitability trend between 2013 and 2014. Among these, cardiologists are the most concerned with declining profitability, with nearly half (49%) indicating that they foresee “somewhat” or “very” negative trending in the upcoming year.
While declining reimbursements are most likely cited as the cause of financial pain (65%), these are followed closely by rising costs for running a practice (57%), requirements of the Affordable Care Act (48%), and changes to coding and documentation as a result of ICD-10 (44%). Rounding the top-five leading sources of financial pain was EHR adoption at 26 percent although obstetricians and gynecologists revealed slightly higher burden at 33 percent.  “Interestingly, four of the top five financial challenges are government-related,” note the authors.
The direct result of increased administrative demands, particularly coding and documentation, was shown to have a negative effect of patient care offered by these physician practices. According to the report, “the burden created by activities such as coding, documentation and other administrative tasks is very often falling on the shoulders of physicians — at the expense of patient care,” with 58 percent of physicians responding that 20 percent of their time treating patients was sacrificed in order to complete these tasks.
In order to keep pace with the demands of a growing patient population as a result of the Affordable Care Act and for improved care delivery, physician practices are looking to a number of resources to improve their performance, namely improvements to billing and collection processes (50%), the adoption of better technology  (31%), and hiring of new staff (31%). Only a small minority (9%) indicated that their staff, technology, and processes were highly effective.
Although nearly 60 percent of physician practices do not have specific plans for making these improvements, the remaining percentage believes a new or replacement EHR system holds the key to operational enhancements:
Of the 41% of practices that have specific plans aimed at operational improvements in the coming year, the main interventions cited are: implementing a new EHR (41%), replacing their existing EHR (25%), outsourcing billing/collections (18%) and replacing their practice management system (16%). While EHR systems dominate the more immediate plans of these physician practices, findings from the report demonstrate that long-term plans will shift away from EHR adoption to practice management in order to transition from ICD-9 to ICD-10 by Oct. 1, 2014.
“Many physicians simply don’t know whether the central nervous systems of their practices — which most have had for many years —are up to the task,” the report states. “When asked whether their current practice management systems have the ability to support additional patients from ACA as well as their billing requirements/changes, only 36% said yes. 22% said no, while the largest number — 42% — said they don’t know at this point.” While decreasing profitability may portend that many physician practices will close their doors, the findings of this report indicate that a many practices have alternative plans and technology should play a significant role in them.

A decline in reimbursements has a majority of physician practices preparing for a downward trend in profitability, according to research published by Power Your Practice. “The greatest challenges stem from the gap between changes underway at a systemic level and their real-world impact on the daily lives of physicians, staff and patients,” state the authors of the report. “For those with defined priorities, upgrading processes and old technologies are at the heart of their approach, with evidence of a renaissance in practice management investments as the industry begins serving a greater volume of patients amid the complexities of ICD-10.”

Of the more than 5,000 physicians surveyed during April 2013, two-thirds of physicians expect a negative profitability trend between 2013 and 2014. Among these, cardiologists are the most concerned with declining profitability, with nearly half (49%) indicating that they foresee “somewhat” or “very” negative trending in the upcoming year.

While declining reimbursements are most likely cited as the cause of financial pain (65%), these are followed closely by rising costs for running a practice (57%), requirements of the Affordable Care Act (48%), and changes to coding and documentation as a result of ICD-10 (44%). Rounding the top-five leading sources of financial pain was EHR adoption at 26 percent although obstetricians and gynecologists revealed slightly higher burden at 33 percent.  “Interestingly, four of the top five financial challenges are government-related,” note the authors.

The direct result of increased administrative demands, particularly coding and documentation, was shown to have a negative effect of patient care offered by these physician practices. According to the report, “the burden created by activities such as coding, documentation and other administrative tasks is very often falling on the shoulders of physicians — at the expense of patient care,” with 58 percent of physicians responding that 20 percent of their time treating patients was sacrificed in order to complete these tasks.

In order to keep pace with the demands of a growing patient population as a result of the Affordable Care Act and for improved care delivery, physician practices are looking to a number of resources to improve their performance, namely improvements to billing and collection processes (50%), the adoption of better technology  (31%), and hiring of new staff (31%). Only a small minority (9%) indicated that their staff, technology, and processes were highly effective.

Although nearly 60 percent of physician practices do not have specific plans for making these improvements, the remaining percentage believes a new or replacement EHR system holds the key to operational enhancements:

Of the 41% of practices that have specific plans aimed at operational improvements in the coming year, the main interventions cited are: implementing a new EHR (41%), replacing their existing EHR (25%), outsourcing billing/collections (18%) and replacing their practice management system (16%). While EHR systems dominate the more immediate plans of these physician practices, findings from the report demonstrate that long-term plans will shift away from EHR adoption to practice management in order to transition from ICD-9 to ICD-10 by Oct. 1, 2014.

“Many physicians simply don’t know whether the central nervous systems of their practices — which most have had for many years —are up to the task,” the report states. “When asked whether their current practice management systems have the ability to support additional patients from ACA as well as their billing requirements/changes, only 36% said yes. 22% said no, while the largest number — 42% — said they don’t know at this point.” While decreasing profitability may portend that many physician practices will close their doors, the findings of this report indicate that a many practices have alternative plans and technology should play a significant role in them.

Source:http://ehrintelligence.com/2013/05/21/practices-look-to-health-it-to-minimize-declines-in-profits/

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Metropolitan Police in IT outsourcing talks

May 22nd, 2013
The Metropolitan Police Service (MPS) is looking into outsourcing its IT services as it attempts to make £500 million in savings from its £3.6 billion budget, as outlined by the government.
Back-office services will be the main area targeted for outsourcing by the London police service, which is now in talks with suppliers, the Financial Times reports.
By outsourcing IT services, the MPS will be better placed to meet the budget cuts being implemented by the government without affecting essential front-line services.
In February 2013, the London Assembly began reviewing the technology strategy of the MPS to assess whether it will be able to meet the tough cost-cutting targets without compromising service levels.
The current technology strategy sets out to make savings of £42 million in 2014-15 and £60 million the following year.
While IT outsourcing is a good way of lowering costs, the Met is also exploring many options to cut operational costs, which include its property portfolio. It may be the case that the MPS can close some buildings if its IT is outsourced, which would mean energy bills and maintenance costs would fall significantly.
The MPS is not the only police service in the country to outsource its IT and back office services to make savings.
Cleveland Police became the first police body to share services such as finance, human resources, payroll, commissioning and fleet management in June 2010.
Outsourcing allows services to become streamlined and offers great monetary savings. However, there are other benefits to doing so including efficiency, reduced overheads, staff flexibility and a lowered workload.
For example, reducing back-office activities allows staff to focus on more pressing matters, while an outsourcing firm can be much more specialised to the work at hand and will potentially do a better job.
When IT costs begin to spiral out of control, outsourcing can quickly become a very attractive option for many. The MPS could generate large savings by following the lead of other police forces across the UK by having another firm deal with their back-office activities.
Source:http://www.ihotdesk.co.uk/article/801588516/Metropolitan-Police-in-IT-outsourcing-talks#axzz2TzQTokqJ

The Metropolitan Police Service (MPS) is looking into outsourcing its IT services as it attempts to make £500 million in savings from its £3.6 billion budget, as outlined by the government. Back-office services will be the main area targeted for outsourcing by the London police service, which is now in talks with suppliers, the Financial Times reports.

By outsourcing IT services, the MPS will be better placed to meet the budget cuts being implemented by the government without affecting essential front-line services. In February 2013, the London Assembly began reviewing the technology strategy of the MPS to assess whether it will be able to meet the tough cost-cutting targets without compromising service levels.

The current technology strategy sets out to make savings of £42 million in 2014-15 and £60 million the following year.

While IT outsourcing is a good way of lowering costs, the Met is also exploring many options to cut operational costs, which include its property portfolio. It may be the case that the MPS can close some buildings if its IT is outsourced, which would mean energy bills and maintenance costs would fall significantly.

The MPS is not the only police service in the country to outsource its IT and back office services to make savings.

Cleveland Police became the first police body to share services such as finance, human resources, payroll, commissioning and fleet management in June 2010.

Outsourcing allows services to become streamlined and offers great monetary savings. However, there are other benefits to doing so including efficiency, reduced overheads, staff flexibility and a lowered workload.

For example, reducing back-office activities allows staff to focus on more pressing matters, while an outsourcing firm can be much more specialised to the work at hand and will potentially do a better job.

When IT costs begin to spiral out of control, outsourcing can quickly become a very attractive option for many. The MPS could generate large savings by following the lead of other police forces across the UK by having another firm deal with their back-office activities.

Source:http://www.ihotdesk.co.uk/article/801588516/Metropolitan-Police-in-IT-outsourcing-talks#axzz2TzQTokqJ

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India IT outsourcing groups struggle to woo China

May 22nd, 2013
heource:http://www.ft.com/intl/cms/s/0/288edde6-c210-11e2-8992-00144feab7de.html#axzz2TzQTuHi7

Having arrived in India’s financial capital of Mumbai on Tuesday, Chinese premier Li Keqiang was whisked from the airport to visit Tata Consultancy Services, the country’s largest IT developer by revenues. But a software campus tour designed to showcase high-tech wizardry in one of the country’s most celebrated export industries also brought attention to a less welcome fact: the limited successes of India’s outsourcers in China itself.

TCS was the first of the major Indian groups to set up a Chinese division, following a deal with Microsoft back in 2002. It remains the country’s largest entrant too, with a staff of roughly 3,000.

Others including Bangalore-based Infosys and Wipro have also opened operations, although progress is slow: Infosys earned revenues of just Rs5.7bn ($103m) in China during the last financial year, a tiny fraction of its global total.

Most of this limited business tends to come from servicing existing western clients that have Chinese operations.

Selling to Chinese companies, which often means winning over China’s government too, has proved tougher, says Siddharth Pai, Asia-Pacific president of research group ISG – although for economic rather than political reasons.

“The basic proposition that I can do this job for less if I move it to India often just doesn’t work in China, because Chinese costs are more or less on par with India for IT services,” Mr Pai says.

The Indian IT groups keep trying nonetheless, viewing Chinese growth as part of a wider push into emerging economies, as they try to diversify away from slower-growing markets in Europe and America.

N. Chandrasekaran, TCS chief executive, remains hopeful too, telling the Financial Times in an interview last year that he hoped to increase his headcount quickly in the country. But China was hard going even so, he admitted: “It has been much tougher than we thought.”

Source:http://www.ft.com/intl/cms/s/0/288edde6-c210-11e2-8992-00144feab7de.html#axzz2TzQTuHi7

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Transfield to outsource IT, shared services

May 21st, 2013

NBN contractor Transfield Services today flagged the company would bring forward plans to outsource shared services and IT,  as part of a measure to offset a reduction in full-year net profit of up to AU$28 million down from previous guidance of between AU$85 million and AU$90 million for this financial year.outsourcing8

The company blamed a slow down in the mining and process industry for the writedown, but said activity in coal seam gas, upstream oil and gas, defence and broadband were all still strong.

To counter this, Transfield told the Australian Stock Exchange today that it would bring forward AU$26.1 million in cost savings and reduce headcount by 113 positions. The company said it would achieve this through a number of changes including reorganisation of operational support functions, and outsourcing of back office functions including shared services and IT. The company currently employs 27,000 workers across 12 countries.

In February the company announced that its CIO, Stephen Phillips, would also take on the responsibility for operations business processes. The company said this would include financial shared services, but the scope for this position would expand as the company’s technology platform is rolled out as part of Project Quantum.

Project Quantum is an SAP enterprise resource planning platform that the company will invest AU$51.4 million in this financial year that aims to replace systems and processes across Transfield with a single global platform.

In a presentation accompanying today’s announcement, Transfield indicated that the scope of the rollout had been completed in the US with three businesses now migrated to the new platform, with Australia and New Zealand now underway. The project was progressing to schedule and on budget, and is due to be completed in the second quarter of 2014.

The company has said that it expects a direct reduction in roles that were there to compensate for fragmented information flows and platforms, and the new system will reduce the need to redo some work, such as off cycle payroll payments.

In March, Transfield secured a contract to build the National Broadband Network in Sydney, in a deal worth up to AU$170 million.

Source:http://www.zdnet.com/au/transfield-to-outsource-it-shared-services-7000015648/

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Harvey Nash Receives Three Awards for Outstanding Quality in IT and BPO Services

May 21st, 2013

Harvey Nash has won three prestigious awards for excellence of quality in software development and BPO (business process outsourcing). This is the sixth successive year that Harvey Nash has been honoured with these sought after awards.outsourcing5

The three Gold Medals (Sao Khue) were awarded to Harvey Nash with the highest qualification for:
Outstanding Software Development and Outsourcing Services
Excellence in Business Process Outsourcing Services
Innovation in Applications Software Implementation

Commenting on the triple award win, Alistair Copeland , Managing Director, Global Markets & Operations says : “It is a real honour to receive these awards. To be recognised and respected by the Vietnamese Government and our global clients is testament to the quality and delivery to our many customers in UK, Europe, USA, Australia and Japan. We are extremely proud of our achievements and strive for constant improvement with awards six year running illustrating our very high standards. Clients know we are “safe hands” for their critical software development and BPO projects.”

The esteemed Sao Khue Awards are initiated by the Vietnamese Government through Vietnam Software and IT Services Association (VINASA) and were established to honour only organisations and individuals who deliver outstanding contribution to the development of the IT and software industry in Vietnam. With over 4500 IT professionals, Harvey Nash is one of the largest technology businesses in Vietnam, delivering world class quality to clients such as Google, Alcatel Lucent, Honda, Hitachi and Capita.

Source:http://www.prnewswire.com/news-releases/harvey-nash-receives-three-awards-for-outstanding-quality-in-it-and-bpo-services-208266871.html

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Partial IT outsourcing is being used by healthcare providers

May 21st, 2013

Healthcare operators are turning to partial IT outsourcing as they seek greater control over their growing IT demands.

A new report – IT Outsourcing 2013: Who Can Help with Rising IT Pressures? – has been released by KLAS. The study looks at the changes being introduced by providers in order to improve efficiency.outsourcing4

Application management and help desk resourcing remain two of the main functions that organisations in the healthcare sector are increasingly outsourcing, but disaster recovery and security are also increasingly being moved.

Vendor performance scores have, however, dropped noticeably in the past two years – demonstrating that providers’ needs are no longer being met, showing outsourcing firms need to do more to increase customer interest.

Erik Westerlind, report author and research director at KLAS, said: “Providers are really looking to IT outsourcing to assist them with their IT strategies, more than they have in the past. Most of the activity is seen in partial IT outsourcing with some movement in extensive IT outsourcing.

“This report will really shed light on which vendors are positioning themselves to help providers navigate the IT demands that stem from the federal government’s initiatives.”

One positive aspect of partial outsourcing is that it allows companies to siphon off certain difficult to manage IT functions to specialists, while at the same time retaining overall control.

It is not just the healthcare sector that recognises the value of outsourcing, with London Gatwick airport also making a push. As it plans to expand, the airport has taken the decision to outsource the company’s IT service desk and service management systems.

It hopes the move will cut down on the problems it has previously experienced had dealing with the disparate nature of in-airport clients, as it seeks to introduce a more centralised structure that will improve efficiency in the long run.

Source:http://www.ihotdesk.co.uk/article/801587471/Partial-IT-outsourcing-is-being-used-by-healthcare-providers#axzz2Tur3KnAY

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