Posts Tagged ‘Outsourcing’

Operations at IT park could begin by March end

February 9th, 2012

No multinational information technology firms have so far committed to renting commercial space at Bhutan’s first IT park, operated by joint venture Thimphu TechPark (TTP).

Business processes outsourcing (BPO) company Genpact, which was supposed to have moved in this year, has also recently deferred its entry to 2013.

“We were in discussions with Genpact but they have recently informed MoIC (the information and communications ministry) that they have deferred their decision to come in this year,” said TTP’s Bhutan Innovation & Technology Centre (BITC) consultant, Anjali Gulati. “They might consider it for 2013,” she said.

Anjali Gulati added that discussions with other potential companies like WIPRO and WorldBridge, a BPO, are ongoing. She said that for 2012, only local companies would be taking up space at TTP, both commercial and in the BITC.

The park’s BITC is scheduled to be completed and operational by the end of March the centre’s chief operating officer, Tshering Cigay Dorji, said.

The BITC’s objective is to promote the private sector and Bhutanese entrepreneurs by providing an environment designed to allow businesses to be mentored, networked, and grow to the point they can move out and operate.

Currently, the BITC is still being fitted out but MoUs have already been signed with 10 local companies. A further three are due to be signed within this week, Anjali Gulati said. She said that the companies’ business proposals are being reviewed and a selection process is underway. Companies with business proposals that provide high potential such as in growth and job creation, among others, will be selected.

Once operating in the BITC, the ‘tenants’ will be able to access the centre’s various services and facilities. They will also be able to avail mentoring from international organisations and individual experts. BITC recently launched it overseas expert program. The program’s objective is to facilitate training and teaching of the Bhutanese business community by bringing in foreign expertise to share their knowledge and experience for a period between 3-6 months.

Anjali Gulati said that BITC has about three foreign individuals already interested in the program.

DHI’s BEGIN (business entrepreneurship growth and innovation) program, slated to begin in March, will also be run in tandem with BITC, said Anjali Gulati. The BEGIN program seeks to provide mainstream entrepreneurship by providing comprehensive training, sustained mentoring, and financing to individuals with strong entrepreneurial traits and sound business ideas. Anjali Gulati said that the BEGIN program will be available to BITC incubatees.

BITC incubatees will have to pay rent to TTP, but Anjali Gulati said that the rent would be subsidised and as a result cheaper than market rates.

Bhutan’s first IT park was inaugurated three months ago in November. TTP is a joint venture between Assetz Property Group of Singapore and DHI. The park was built at a cost of about Nu 250M.

Source:http://www.kuenselonline.com/2011/?p=26699

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US stocks react to 2012 forecasts

February 9th, 2012

High quality global journalism requires investment. Please share this article with others using the link below, do not cut & paste the article. See our Ts&Cs and Copyright Policy for more detail. Email ftsales.support@ft.com to buy additional rights.

Shares in IT outsourcing company Computer Sciences Corp soared as much as 25 per cent in the morning session as the company wrote down losses from a UK government contract.

The shares pared gains but still closed up 18.5 per cent to $31.39.

CSC booked a loss of $1.5bn, or almost $10 a share, on a contract to computerise the records of the UK’s National Health Service. Shares had fallen 50 per cent in the 12 months to the end of last week on concerns about the UK contract and an accounting probe by the Securities and Exchange Commission, and, although CSC had pre-warned about the writedown in late December, some analysts said the move provided a degree of closure for investors.

“The risk of further large writedowns is significantly smaller than it was yesterday,” said Tien-Tsin Huang at JPMorgan. “People feel like we may have seen a bottom for CSC.”

But other analysts were unimpressed, and suggested investors might be well advised to take profit, with CSC now trading at an earnings multiple equal to industry peers.

“To say CSC should trade in line with its peers when it can’t give guidance for 2012, is subject to an SEC accounting investigation and has the overhang of further potential losses on the UK NHS contract is presumptuous,” said Darrin Peller at Barclays Capital.

He said the share price move was largely a result of short sellers covering positions. More than 10 per cent of available CSC stock had been on loan to short sellers at the start of the day, with many investors anticipating a sell-off if the company declared a larger writedown on the NHS contract.

Elsewhere, US stocks climbed, but gains were moderate as eurozone worries once again weighed on Wall Street.

The S&P 500 climbed 0.2 per cent to 1,349.96. The Dow Jones Industrial Average edged up 5 points to 12,883.95, while the Nasdaq Composite index rallied 0.4 per cent to 2,915.86.

Energy stocks were the laggards with coal miners falling for a second successive day, as SocGen analysts said iron-ore shipments to China through Australia’s Port Hedland fell in January compared with December.

Peabody fell 1.6 per cent to $41.27 and Alpha Natural Resources fell 2.1 per cent to $21.85.

Option traders appeared sceptical about the latest rally in the face of renewed Greek default concerns, with data showing large bearish bets that would profit from a fall in the Dow Transport index.

The index is closely watched as a leading indicator for movements in broader indices.

But some analysts remained bullish. “Given other efforts to stabilise the eurozone, we tend to think a Greek default would only lead to a momentary pullback in US stocks, lasting one or two days, and indeed would present a good buying opportunity,” said Randy Frederick, managing director for active trading at Charles Schwab.
Luxury clothing chain Ralph Lauren rose 9.2 per cent to $17.73 after forecasting stronger than expected 2012 revenue.

Unlike jeweller Tiffany , Ralph Lauren did not see a slowdown in US or European sales in the fourth quarter, leaving investors free to focus on strong sales growth in emerging markets that Ralph Lauren reported in common with other luxury brands. The company also raised its forecast for 2012 margins.

“If we were to look for trouble, a cause for concern could be the recent gross margin deterioration, which reflects an increasing amount of technology resale that both boosts revenue growth and hurts gross margin,” said George Hill at Citigroup, although, along with most other analysts, he was upbeat on the results.

Bank stocks traded higher despite the Greek concerns. Citigroup was up 3.5 per cent to $34.23 and Bank of America topped $8 for the first time since September, closing up 3.6 per cent to $8.13 for the best performance in the Dow Jones Industrial Average.

Walt Disney shares climbed 0.7 per cent to $41.27 as earnings rose despite flat revenues.

The initial public offering of Caesars Entertainment made a surprise leap on its debut, jumping 71 per cent to $15.39 over its $9 debut price, the most of any US IPO since Zillow last July.

The offering of just 1.8m shares had been intended only to provide liquidity to a small clutch of investors in its 2008 leveraged buyout, ahead of potential larger exits by investors such Paulson & Co, Apollo Group and TPG Capital. But traders said that retail investors swooped on the offering at the discounted valuation, despite the risk of future dilution.

Source:http://www.ft.com/intl/cms/s/0/5231a8f8-5264-11e1-a155-00144feabdc0.html#axzz1llILQk4A

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Tech Mahindra posts Q3 profit of Rs 276 cr; shares up 1.28%

February 9th, 2012

IT outsourcing firm Tech Mahindra on Wednesday reported a consolidated net profit of Rs 276 crore for the quarter ended December 31, 2011.

“Profit after tax for the quarter ended December 31, 2011 and 2010 are not comparable as the figures in respect of 2010 do not include share in profit of Satyam Computer Services Limited (SCSL) for the period,” Tech Mahindra said in a filing to the BSE.

The company had a net profit of Rs 257 crore during the October-December quarter 2010, the company said.

Income from operations rose to Rs 1,444.87 crore during the quarter under review, against Rs 1,211.14 crore in the same period last year.

The total headcount of the company at the end of December 31, 2011 stood at 42,746 out of which software professional headcount stood at 25,218, BPO at 16,419 and support staff at 1,109.

The debt stood at Rs 1,376 crore as of December 31, 2011 and cash and cash equivalent stood at Rs 321 crore on balance sheet during the same period.

“We have had a satisfactory quarter, with growth in both revenue and margins. This is a result of our investments in growth markets, and in emerging technologies. We continue to focus on delivering enhanced value to our customers in an uncertain economic environment,” Tech Mahindra Vice Chairman, MD and CEO Vineet Nayyar said.

At the end of December quarter, the company’s active clients stood at 130.

Shares of Tech Mahindra settled at Rs 650.75 on the BSE, up 1.28 per cent from the previous close.

Source:http://economictimes.indiatimes.com/news/news-by-company/earnings/earnings-news/tech-mahindra-posts-q3-profit-of-rs-276-cr-shares-up-1-28/articleshow/11807950.cms

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IBM breaks new ground in Ukraine with $200m Ukrsotsbank IT outsourcing deal

February 9th, 2012

Under the deal, IBM will assume responsibility for the development and support of PJSC Ukrsotsbank’s information systems and applications as well as the management of the bank’s IT infrastructure.

Big Blue takes over the management and maintenance of PJSC Ukrsotsbank’s application portfolio, data centre systems, IT network, ATMs, end-user and deskside support.

The move will help the bank make significant operational savings, improve customer service, increase performance efficiency and lower operational risk across a country-wide network of nearly 400 branches, says the vendor.

The deal follows PJSC Ukrsotsbank’s recent migration to a new core banking system and UniCredit hopes that this, coupled with performance improvements derived from the IBM collaboration, will offer a model it can export to other parts of the business.

Francesco Pusateri, head, global banking services, UniCredit, says: “Having already successfully migrated and centralised PJSC Ukrsotsbank’s core banking systems, this decision will help us to strengthen our leadership in the Ukrainian banking sector. Leveraging IBM’s technology assets and industry experience we are able to transform the way we work and run our operations.”

Joseph Benaroya, VP, IBM global technology services, adds: “This is the first instance of full outsourcing in the region and marks a new era in the IT delivery model and in the development of Ukraine’s financial services sector. Banks across growth markets are currently under enormous pressure to reduce costs and operational complexities while at the same time improve the customer experience.”

Source:http://www.finextra.com/news/fullstory.aspx?newsitemid=23404

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Ciklum Becomes Knowledge Partner of the Outsourcing Verband

February 9th, 2012

Ciklum, a Danish innovative IT outsourcing company specializing in nearshore software development in Eastern Europe, expands its cooperation with the international and European Outsourcing organizations by establishing a combined knowledge partnership with the Outsourcing Verband (German-Austria-Swiss Outsourcing Association) and the Outsourcing Journal.

The key concepts of the knowledge partnership are sharing and acknowledgement. By partnering with the Outsourcing Verband Ciklum pursues the acknowledgement as a valuable member of the European Outsourcing Community by contributing and sharing IT Outsourcing (ITO) related information and best practices.

Another important goal Ciklum aims to reach via partnership with the Outsourcing Verband is to focus more on the European German speaking area (DACH) and help companies from this region to explore their Nearshoring opportunities and benefits in Central and Eastern Europe (specifically in Ukraine and Belarus).

“Since 2011 Switzerland has been witnessing an exploding interest in nearshore software development,” says Franco Dal Molin, Ciklum’s Country Manager for Switzerland. “Every month we add two new Own Development Team clients to Ciklum portfolio. We have accumulated lots of reference case studies and best practices that should definitely be shared with a broader audience via the Outsourcing Verband’s online portals.”

The Knowledge Partnership is expected to be mutually beneficial for both Ciklum and the Outsourcing Verband. “Ciklum has a proven model in delivering IT and business services to European customers and as part of the partnership Ciklum will share some of its knowledge and project experiences with our network,” says Stephan Fricke, CEO of the Outsourcing Verband.

Ciklum is looking forward to boosting expansion of its corporate communication within the German speaking markets via such powerful knowledge sharing and accumulation platforms as the Outsourcing Verband and the Outsourcing Journal.

Source:http://www.prurgent.com/2012-02-08/pressrelease224036.htm

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IT outsourcing contracts in limbo

February 9th, 2012

The fate of over a billion dollars worth of information technology outsourcing contracts is in limbo after Thursday’s US Supreme Court verdict cancelling 122 licences of telecoms firms, The Outsource Blog reports.
The order comes at a time when both Indian and multinational IT firms like Wipro, Tech Mahindra and IBM, besides business process firms such as Firstsource, Intelenet and Aegis, have signed multimillion-dollar deals with telecoms firms including Uninor, Etisalat DB, Videocon and Idea.
For instance, Wipro had signed an estimated $500 million to $600 million outsourcing deal with Uninor in 2009. Similarly, Tech Mahindra had signed an outsourcing deal from Etisalat, with a revenue estimate of $400 million $500 million. MNC firm IBM, which has a $1 billion outsourcing deal with Bharti-Airtel, had also bagged a $200 million deal from Videocon-led Datacom Solutions.
Tech Mahindra, when contacted, said it was aware of the matter and was “closely monitoring” the development, Global Services says.
“At this point in time, we would not be able to offer any comment. Further, as a policy, we do not comment on any details pertaining to client-specific engagements,” it said. Tech Mahindra had won deals from Etisalat and Sistema Shyam. An estimated 500 employees manage the Etisalat deal at Tech Mahindra.
“The verdict will have a domino effect on both vendors and suppliers,” according to Kamlesh Bhatia, research director at Gartner. “The only way IT vendors can mitigate a large-scale impact is if the contract had factored in some market risk. Even then, there will be an impact.”
Bhatia says these deals were signed during 2009/10, when the telecoms vendor segment was much more mature. “Most of these contracts would be structured as partnerships with revenue related to the milestones achieved by the telecoms vendors. Many would even incorporate a situation where the company might wind up operations. Some might also have asked for an upfront capital investment from the telcos, which might buffer the vendors. But even then, there will be considerable impact,” he notes.

Source:http://www.itweb.co.za/index.php?option=com_content&view=article&id=51328:it-outsourcing-contracts-in-limbo

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European BPOs to expand in the Philippines

February 8th, 2012

European firms engaged in business process outsourcing (BPO) are expected to expand their operations in the Philippines this year as the sector continues to be strong in the country, European Union Ambassador to the Philippines Guy Ledoux said.

“This (BPO sector) is a way for European companies to increase their competitiveness…so European companies in the BPO sector will also expand their operations in 2012,” he said.

The BPO sector, considered as a sunshine industry in the Philippines, is forecast to grow 20 percent in 2012. By 2011, the Philippines has overtaken India as the the top BPO destination in the world. More than 500,000 Filipinos are currently employed in BPO firms.

Ledoux said 10 percent of BPO companies currently operating in the Philippines are European companies.

Aside from BPO, Ledoux said that this year, European firms are also eyeing investments in renewable energy, noting that as of last year, 70 percent of new power generation capacity in Europe are renewable energy sources.

“The EU is very strong in renewable energy… European investors are waiting for a decision on feed in tariffs,” he said.

EU firms also eye expansion in electronics, a sector that continues to post high growth because of strong demand for mobile phones and tablet computers.

Ledoux said that as far as foreign investment and trade between the Philippines and EU are concerned, the flow of European investments into the Philippines will depend on the investment climate in the Philippines more than on the economic situation in Europe.

“At this stage it is difficult to predict the level of trade and investment between the EU and the Philippines in 2012. There is clearly a strong willingness by both the government of the Philippies and the European Union to further expand our economic links. Efforts are being made by both side to create a conducive climate that will attract European investor to the Philippines and expand two way trade,” he said.

Source:http://www.abs-cbnnews.com/business/02/08/12/european-bpos-expand-philippines

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