Posts Tagged ‘Philippine’

Philippine-Based BPO Company Named Top Company to Work for in Asia

November 9th, 2015

SPi Global, the pioneering leader in the Philippine Business Process Outsourcing (BPO) industry was named as the Top Company to Work for in Asia at the recent Asia Corporate Excellence and Sustainability (ACES) Awards held in Singapore.outsourcing23

The ACES Awards is a two-year-old program organized by the MORS Group, which champions revolutionary leadership and sustainability in companies operating in the Asian region. SPi Global was cited for its people-centric approach, and for demonstrating the highest commitment towards employee empowerment and enrichment as seen through its umbrella program called E3 (Enhancing Employee Experience).

“To be selected as the Top Company to Work for in Asia, among great companies in the region, is truly an honor,” said Maulik Parekh, President and CEO, SPi Global. “This is a proud moment for our 22,000 employees, whose hard work and dedication continues to inspire success for the clients and communities we serve.”

The E3 program is anchored in SPi Global’s mission of “Enriching the Lives of Employees, through a Culture of Excellence.” The program was designed to help curb attrition and improve retention — a common challenge among BPO companies wanting a piece of the pie in a tough and highly competitive talents market.

One of the most noteworthy programs under E3 is aSPire University, which offers a targeted developmental training program to help employees take their careers to the next level. Another program is StepUp, which gives employees an opportunity to be an SPi Global ambassador — by joining the company’s annual Corporate Social Responsibility (CSR) Day and volunteering to make a difference in the lives of thousands of children in their respective host communities.

MORS Group underscored the impressive results of SPi Global’s people-centric initiative, having reduced the company’s annual attrition rate. In an industry where the average attrition is at 60% to 90%, SPi Global is at the top spot for keeping its attrition at 45%. The E3 initiative likewise ushered an overall employee satisfaction rating of 83% for SPi Global.

“This award will truly inspire us to keep investing in our people and continue fostering a culture that maximizes the potential of our employees,” Parekh said.


Philippine outsourcing sector workforce tops 1m

September 25th, 2014

The Philippines’ booming outsourcing industry now employs a million people after growing almost tenfold in just over a decade, the industry association said on Wednesday.Outsourcing25

Widely considered as second only to India, Philippine outsourcing is expected to earn $18 billion (Dh66.10 billion) this year, said the IT and Business Process Association Philippines.

“We just [hit] one million. Still targeting 1.3 million in 2016,” its president Jose Mari Mercado said in a statement. He expressed confidence that the sector, which started from scratch in the early 1990s, would increase its revenues to $25 billion by 2016.

The business process outsourcing or BPO sector has emerged as a shining star of the Philippine economy after posting just $1.5 billion in revenues with 103,500 employees in 2004, figures released by the industry group showed.

This has helped provide better-paying jobs in a country where 10 million people, about a tenth of the population, have travelled overseas to seek employment.
For each person hired directly by the industry, about 2.5 additional support jobs are also generated, the association said.

The Philippines has already overtaken India as the global leader in call centres and is also expanding into more sophisticated outsourced operations as Western firms farm out back office and other tasks to lower-cost areas.

These include financial services, software design, medical and legal transcription, animation and gaming.

The industry accounted for 5.6 per cent of the country’s gross domestic product as of 2012, and that figure is set to rise to 7.8 per cent by 2016 under a “roadmap” prepared in coordination with the government.

The Philippine office of real estate giant CBRE also foresaw further growth in the BPO industry based on its growing demand for office space.
“Philippine BPO expansion looks to be on a strong 10-year run in real estate,” said Rick Santos, chairman of CBRE Philippines.
He said more companies were investing in BPO functions in the Philippines due to the low costs, the weakness of the Philippine peso and the high quality of the English-speaking workforce.

“BPO companies come here for the costs. They grow because of the people,” Santos told reporters, adding that the industry was also attracting manufacturing firms to the Philippines.


EGS chief exec sets stage for success in BPO sector

August 18th, 2014

The Business Process Outsourcing industry has contributed much to the Philippine economy, growing by 46 percent since 2006. To date, the industry has the most number of employees in the country, accounting for around 400,000 jobs.

The industry also has some of the most talented Filipinos in its workforce, making the Philippines one of the premier BPO business investment destinations for global companies.

The quality of talent that the Philippines is able to harness to serve the needs of global companies is what gives the country an edge over other BPO destinations. Filipino talent has continued to shine in the industry, in any function, level or area of expertise.

One of the BPO companies currently making headway in the industry is EGS Philippines, the parent company of two renowned industry players, under the leadership of a Filipino who is considered one of the pillars of the BPO industry, Rainerio “Bong” Borja.

Bong, as he is fondly called by colleagues in the industry, is also the founder of the Business Processing Association of the Philippines and the Contact Center Association of the Philippines. He currently sits on the Board of Directors of both organizations.

The industry’s steady growth and dynamism continues to excite Bong, especially now that he has taken over the helm of EGS.

Armed with his unmatched experience and successes in the industry, he has already mapped the road for EGS’ success.

“It’s a very exciting time for me now that I’m with EGS. I belong with a company where I know I can make an impact by sharing my knowledge and past experiences to help fulfill the goal of EGS, which is to succeed in this market,” says Borja.

He believes that EGS has all the ingredients that make a great company. EGS’ strength may be gleaned from its enviable roster of clients belonging to the healthcare, banking, telecommunications and retail industries, as well as the quality of talent working for EGS global network.

Building a new culture
EGS is a tier one company that brings together the best of two known organizations, not just in business expertise, but also in best workplace practices and culture.
For Bong, these assets need to be unified and translated into one culture.

“It’s easier to create a culture than to change it,” says Bong. “We are putting in a lot of effort to communicate to our employees that we are now known as EGS. We have made tremendous progress in helping everyone be receptive of the changes that our organization is going through and embrace the fact that we are one.”

As the company goes full blast in its communication and brand building initiatives with the employees, Bong has made himself present and available in every communication platform, whether in Townhall meetings, social activities, or online such as EGS Link, the EGS Philippines intranet site.

The organization is flat

For Bong, how the company communicates is important, especially in the attainment of goals. This is why he believes in being an egalitarian leader which has earned him a reputation of being a cool boss.

Communication lines among members of the team must be open so they can easily and freely discuss anything with their supervisors, team leaders, and the management team, Bong says.

“I’d like to focus on operating as one company … [with no] hierarchy. I don’t even like being called ‘sir.’ I like my EGS team to feel that we are partners working together, for a common goal with no hierarchy to get in the way of work,” he stresses.

At the same time, Bong also espouses fairness in how they deal with members of their team.

This means that, no matter how result- and performance-driven the business is, how they treat each member of the team should not be compromised.

Bong personally believes that people who are in an environment that is flat, open, fair and transparent tend to function better, become more creative and innovative, and are more likely to excel and be a team player.

One team
Bong, together with his management team, are promoting the One Team campaign to strengthen the EGS message, which is to work together as one company towards the same goal.

“We are now EGS, one company that upholds the legacy and strength of two companies. The best of our past is our foundation to become a bigger and better company. We are building a ‘One Team’ culture with a heightened level of excitement and enthusiasm,” adds Borja.

EGS stands with renewed aggressiveness in creating its identity and mark in the industry. As EGS moves forward, the company is all geared up to deliver exciting things for both its employees and the public.

The employees are assured that they are part of a stable company that will pursue development of their talent and intensify career growth program.

On the business side, EGS is all set to strengthen its foothold in the industry by pursuing new and more creative business strategies that will create value to the services it offers, begin engagement with local businesses, embark on facility updates, continue to broaden its reach by setting up new facilities such as in Ilocos Norte, and continue to create job opportunities for Filipinos.

“This is an exciting time for EGS. Our management is as enthusiastic as I am in the progress that we are making. We feel the positive vibe in the work place. These are all indications that we are on the right track,” says Borja.

Bong is positive that exciting things will not stop for EGS. He is confident the EGS team will deliver on its commitment to clients, to the industry and to the public, for as long as it keeps its focus on their goals as One Team.


Emerson invests $20M for Philippine expansion

June 20th, 2014

US-based diversified global manufacturing and technology company Emerson is investing $20 million to expand its business process outsourcing (BPO) operations in the Philippines.Outsourcing12

Emerson Process Management recently opened its new engineering and service center at a 10,000-square-meter building in Pasig City.

“This new facility represents an investment in our growth strategy in Asia and reconfirms our commitment to the Philippines which has a large pool of skilled engineers,” said Ed Monser, president and chief operating officer of Emerson.

Emerson is investing $20 million in the Philippines to support sales of its automation technologies and engineering services in Asia Pacific and around the world.

Emerson employs around 700 people at its Manila center. It expects to employ close to 1,000 by 2017.

“The opening of the Philippines facility adds to our regional engineering and project execution hubs which already includes facilities in India, Costa Rica, Romania, and the United States to serve our automation customers around the world,” Monser said.

Terry Krouth, vice president and general manager of Emerson Process Management’s Manila team, said the company’s employee headcount has doubled in the last four years.

“The work we do in Manila is key to helping our customers automate their production, processing and distribution facilities and operate and manage for safety, productivity and profitability. Our multi-lingual professional staff is available around the clock, solving customer problems whenever and wherever they arise,” he said.

The company’s process solutions and services team in Manila provides engineering, product development and testing, project execution, operations support, customer support, and sales and marketing for these technologies in Asia Pacific and globally.


Philippine exports to grow 10-17%

April 22nd, 2013

DESPITE the decline in February, Philippine exports are expected to grow 10 to 17.2 percent this year.

Zeno Ronald Abenoja, director of the Bangko Sentral ng Pilipinas’ Department of Economic Research, said the 10 percent growth of merchandise exports was based on the projections adopted by the Development Budget Coordinating Committee (DBCC) last November.Outsourcing4

By commodity, Abenoja said that sales abroad of local fruits and vegetables are projected to grow 18.6 percent; coconut products, 16.2 percent; machinery and transport equipment, 12 percent; and electronics and furniture and fixtures, both 10 percent.

This year’s growth projection for electronics products, that comprise about 40 percent of the country’s total exports revenues, is a reversal from the 5.2-percent decline in 2012 compared to previous year’s.

Data indicated that the country’s total merchandise exports surged 7.6 percent to $51.99 billion last year from $48.30 in 2011.

On the other hand, growth of services exports this year is expected to be driven by the business process outsourcing (BPO), information technology (IT) and IT-enabled services.

“Growth of computer, information and other business services triggers surge in services exports,” said Abenoja during an exporters’ forum last month.

He said the computer and information services sector is projected to post 15-percent growth in 2013, and so are the miscellaneous business, professional and technology services.

“Overseas clients continue to seek the expertise of the country’s miscellaneous, professional and technical service providers,” he added.

The country’s IT-BPO industry is also expected to sustain growth of at least 20 percent in 2013, generating $16 billion in revenues, another data indicated.


Philippine BPO company among top 100

September 18th, 2010

Philippine-based SPi Global, a leading global provider of Knowledge Process and Customer Relationship Management outsourcing services, has been selected to be among the Top 100 companies in the 2010 Global Services 100 list. SPi Global has also been named in two sub categories ¬ Top BPO Vendors and Top Industry-Specific BPO Vendors.

The GS100 is a benchmark in the global ITO and BPO industry because of its rigorous selection process, exhaustive coverage, and value to the server buyer community.

The 2010 GS100 List was conducted by Global Services in association with NeoAdvisory, a globalization and sourcing advisory firm. The GS100 assessment methodology includes management excellence, customer maturity, global delivery maturity, and breadth of services and portfolio. The survey recognizes service provider excellence and maturity to serve the global market.

“This is the fifth consecutive year that SPi Global has been acknowledged as one of the top BPO service providers. We are the only Philippine-based company that has been included in the GS 100 list, and this is a testament to our vision to be the premier Filipino-owned company in the league of the biggest and most renowned foreign-owned outsourcing companies in the world,” says Maulik Parekh, president and CEO.

Founded in 1980, SPi Global was one of the first BPO firms in the world offering content outsourcing services to Fortune 500 companies.


Outsourcing your bussines processes in the philippines

March 1st, 2010

As the need for manpower and services in companies around the globe continually increase, so has the number of service providers worldwide offering solutions for business processes. In the Philippines, the business process outsourcing industry has experienced rapid growth since its establishment.
The Philippines has been endowed with a huge competitive, multi-skilled workforce delivering high quality, but cost-efficient services. These attributes resulted in making the Philippines a constant choice of multinational companies as their top source of service providers. All throughout the years the Philippines has embarked into business process outsourcing, many countries have seen and experienced the potentials and capabilities of Filipino workers. The reputation of easily available knowledge-based and skilled workers has gained the country numerous awards recognizing BPO in the Philippines as a flourishing industry that attracts foreign investors to explore the many possibilities of putting up business operations in the country.

In response, the Philippine government has been continually supporting the BPO sector by providing business parks or IT sites in key locations all throughout the country. At this point, the workforce sector is not the only one benefited. As business sites arise, the real estate industry is experiencing significant growth at the same time. Many of these major sites are located in Metro Manila and Cebu. Other minor sites are located in Bacolod City, Cagayan de Oro, Davao City, and some in Dumaguete, Iloilo, and Iligan City. Skilled workers from remote areas can then be easily reached and the vast resource tapped.

Despite negative speculations and oppositions, it is still expected that the outsourcing industry will continue to be a major key player in the Philippine economy in the coming years, helping the country boost up its reputation worldwide. In fact, a number of small service providers has demonstrated evidence of expansion by the circulating series of job ads posted in newspapers and in the internet.

In Cebu Province, PhilWebServices is strategically located in the constantly unfolding city of Mandaue. The company offers web-based solutions such as web design and development, web hosting, online marketing, and outsourced IT services, and caters to both local and international clients since 2003. If you are interested in making us your business partner, PhilWebServices has the competency, proficiency and the resources to deliver viable solutions to help you propel your business to new heights.


Protected by تهنئة
Get Adobe Flash player