Posts Tagged ‘Philips’

Sitel awarded “Best Outsourcing Partnership” for its work with Philips

October 4th, 2010

Sitel, the leading global business process outsourcing (BPO) provider, was awarded the Best Outsourcing Partnership of the Year in The European Call Centre Awards (ECCA) for its partnership with Philips. Now in its 15th year, ECCA rewards individuals and companies that have made a significant impact on the industry over the previous 12 months.

The Best Outsourcing Partnership of the Year category seeks to recognise a partnership that exemplifies effective integration, investment in the relationship and transparency with two-way communication channels between the client and the outsourcer.

Philips has partnered with Sitel for seven years to provide customer care services across Europe. From Sitel’s Barcelona site, 266 staff support Philips customers in Spain, France, Italy Portugal and Greece with all inbound customer service enquiries via phone, email, web chat and post. As a result of the partnership, Philips has experienced profitable growth and an increase in customer loyalty.

Sitel’s Barcelona facility is state of the art and designed with Philips in mind. Philips branding is represented throughout the facility and employees have access to a Chill Out area where they can experience the full range of Philips products. Employee engagement scores are consistently high, demonstrating the success of the integration between Sitel and Philips and the high level of employee satisfaction in general.

“The journey to bring consumers the power of sense and simplicity in each and every individual interaction with Philips started 1.5 years ago with the move to the new facilities in the technological area of Barcelona, Spain, in close partnership with Sitel,” said Miguel Angel Hernanz, Senior Director Consumer Care South & East Europe, Philips Consumer Lifestyle. “This European award is a compliment to the complete Philips-Sitel Barcelona site where 266 colleagues support customers and consumers in Spain, France, Italy, Portugal and Greece with all inbound customer service enquiries via phone, email, web chat and mail.”

“Sitel recognises the importance of immersing associates in the client’s brand. At every stage, our employees are fully integrated with Philips and made to feel that they work for the client,” said Joe Doyle, marketing director EMEA, Sitel. “We are honoured to receive this award, which highlights our commitment to creating value for our clients and their customers through strong and collaborative partnerships.”

Source:http://www.callcentreclinic.com/news/outsourcers/sitel-awarded-best-outsourcing-partnership-for-its-work-with-philips-44422.htm

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Philips in pay as you go IT deal with T-Systems

December 8th, 2009

Deutsche Telekom’s service subsidiary T-Systems has added the Dutch electronics firm Philips to its Netherlands customer base.

T-Systems will provide global data centre and SAP support via a private cloud infrastructure running on a private secure network that links Philips data centres in the Netherlands, US, Europe, Asia and South America.

Some 185 Philips staff will join T-Systems. Financial details were not disclosed.

Philips CIO Maarten de Vries said Philips would in future operate its IT on a pay as you go basis. “This way we can draw on resources dynamically as necessary while paying only for the computer and storage resources we actually use. This will enhance our flexibility and lower our costs,” he said in a statement.

The Netherlands has been a hot market for T-Systems. It recently signed a €1bn outsourcing deal with Anglo-Dutch oil firm Shell, and with brewer Heineken, for an unspecified value.

It also took over some 90 European clients from SAP, making it the top supplier of IT to SAP users in Europe.

Source: http://www.computerweekly.com/Articles/2009/12/07/239612/philips-in-pay-as-you-go-it-deal-with-t-systems.htm

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Major Contract for Global Cloud Computing

December 7th, 2009

Royal Philips Electronics, a world leader in healthcare, lifestyle and lighting, and T-Systems have signed a contract in Amsterdam for global data center and SAP infrastructure services. The service model for the contract involves ‘cloud computing’: T-Systems will provide services for Philips via a ‘private cloud’, a separate, secure network. With this contract, T-Systems, a Deutsche Telekom subsidiary, continues its international growth and solidifies its position as a leading provider of SAP services.

The outsourcing contract is part of Philips’ IT strategy to leverage utility market offerings. The diversified Health and Well-being company is consolidating and modernizing its IT systems in an effort to cut long-term costs.

As of 1 January 2010, T-Systems will assume responsibility for the infrastructure of all of Philips’ computer centers. Among the centers are locations in the U.S. and the Netherlands, as well as centers in Germany, in other European countries and in South America and Asia. In connection with the contract, some 185 of the company’s staff will move to T-Systems.

Data center services tailored to requirements

In future, Philips will receive all the data center services it requires – and only those services it requires — via the network and from T-Systems’ global data centers. “This way, we can draw on resources dynamically, as necessary, while paying only for the computer and storage resources we actually use. That will enhance our flexibility and lower our costs,” notes Maarten de Vries, Chief Information Officer (CIO) of Philips. “I am delighted that in T-Systems we have found a strong partner which thoroughly understands this innovative technology and which can serve us worldwide.”

The contract with Philips is the third – following contracts with Shell and Heineken – that T-Systems has landed in rapid succession with global corporations based in the Netherlands. “The contract we have just signed is another important milestone in our international growth strategy. And it confirms that T-Systems is the number one choice for globally operating corporations based in Europe,” notes Reinhard Clemens, Member of the Deutsche Telekom Board of Management and CEO of T-Systems.

T-Systems and Philips already cooperate closely in the health-care sector. For example, they have developed a system for remote monitoring of vital functions of chronically ill and elderly people. That system is currently in service in T-City Friedrichshafen.

Source: http://www.prnewswire.com/news-releases/major-contract-for-global-cloud-computing-philips-to-rely-on-it-technology-from-t-systems-78679812.html

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T-Systems close to outsourcing deal with Philips

October 11th, 2009

Deutsche Telekom’s (DTEGn.DE: Quote,ProfileResearch) business client unit T-Systems is close to securing an outsourcing deal worth hundreds of millions of euros with Philips (PHG.AS: QuoteProfileResearch), a company spokesman said.

Maarten de Vries, a member of Philips group management committee, told India’s Economic Times in an interview published on Friday: “Philips will announce a new outsourcing contract with T-Systems, a European service provider, this week.”

But the T-Systems spokesman cautioned there were was still work to be done and declined to give details on a timeline, saying only: “We’re confident it will come to a conclusion.”

Separately, Germany’s Boersen-Zeitung said in its Saturday edition T-Systems expects the order intake to pick up in the second half of the year when compared with the first half, citing an interview with T-Systems chief Reinhard Clemens.

T-Systems, which provides IT and telecoms services for businesses as well as for German federal and municipal governments and European public administrations, has been struggling with shrinking sales and low margins.

Clemens expects an “extremely conservative” business year 2010, and reiterated he expects the T-Systems division to reach an earnings before interest and taxes margin, or EBIT margin, of between 5 percent and 8 percent by 2011, the paper said.

The average profit margin in the sector is in a range of 5-10 percent, which competitors such as Atos Origin (ATOS.PA: QuoteProfile,Research) and IBM (IBM.N: QuoteProfileResearch) already have today.

Costs will be brought down through outsourcing deals which are expected to lead to 3,000 job cuts in Germany, which the unit had agreed on with unions in August.

Clemens further told Boersen Zeitung he expects to overhaul the businesses in Poland, Russia, and China as part of a restructuring of the company.

(Reporting by Edward Taylor and Nicola Leske; Editing by Andy Bruce)

Source: http://in.reuters.com/article/rbssConsumerGoodsAndRetailNews/idINLA5972720091010

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