CompuCom Systems, Inc., the leading IT outsourcing specialist, today announced that its award-winning Service Desk offering has achieved certification under the prestigious Service Capability & Performance (SCP) Standards for the twelfth consecutive year. CompuCom achieved certification after an extensive audit of its global Service Desk operations in 2009. Representing best practices in the industry, SCP Standards quantify the effectiveness of client services based upon a stringent set of performance standards.
“It is our strong belief that maintaining an industry certification gives CompuCom’s Service Desk offering a competitive advantage,” said Meg Frantz, Vice President of CompuCom’s Service Desk Operations and Strategy. “All companies looking to outsource their Service Desk should consider a third party certification to be integral in their overall evaluation process. Achieving certification for the twelfth consecutive year underscores our dedication to achieving the highest levels of performance as well as delivering maximum value to our clients.”
The SCP Support Standard, under which CompuCom was certified, is part of a suite of service capability and performance standards designed to improve the quality and effectiveness of technology service operations. A consortium of leading technology companies and Service Strategies Corporation, created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels and establish a foundation to build on existing quality processes. Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program.
“By passing the rigorous requirements necessary to achieve certification under the SCP Standards, CompuCom has made it clear they are committed to delivering world-class support to their customers,” said Kristin Robertson, SCP Auditor. “During their audit, CompuCom demonstrated a clear commitment to customer satisfaction and continuous improvement.”
CompuCom joins the ranks of other leading technology companies that have achieved the prestigious and sought-after certification, including EMC Corporation, Lockheed Martin Incorporated, GE Healthcare, McKesson Corporation and NetApp, among others. Currently, more than 200 technology support organizations around the world participate in the SCP program.
Source:http://ca.sys-con.com/node/1290510
