Posts Tagged ‘Sector’

Dole to consult BPOs on biz plans

January 13th, 2012

BUSINESS Process Outsourcing (BPO) workers could be trained for employment in the service industry like hotels, restaurants and tourism-related establishments or in merchandising and trading services if and when a proposal banning American countries from setting up call centers abroad would indeed be passed into law.

“They (BPO workers) could also be encouraged to start their own business in small and medium-scale enterprises so they will become young entrepreneurs themselves,” Labor and Employment Secretary Rosalinda Dimapilis-Baldoz said Wednesday, reacting to claims that the proposal would greatly affect the flourishing business process outsourcing sector.

Ready for Sinulog 2012? Check here for updates.

House Resolution 3696 or “The United States Call Center Worker and Protection Act” introduced by Rep. Tim Bishop (D-NY) last December 7, 2011 has been referred to the US House Committees on Energy and Commerce, Oversight and Government Reform, Armed Services, and Education and the Workforce.

“The pending US legislative measure banning American companies from setting up call centers abroad, including the Philippines, has yet to be passed into law,” Baldoz said in a statement furnished Sun.Star. “Like other bills of similar subjects in the past, it has been referred to four different US House committees for review.”

She added that while it is too soon to predict the outcome of the measure, “it is possible that business will lobby against it just like in the past since it will put them out of competition and global trade.”

Nonetheless, DOLE is vigilant and ready to implement several measures to mitigate the impact of the legislative proposal if and when it is passed into law, Baldoz said.

“We are vigilant and we will immediately consult our partners and stakeholders in the BPO sector on their business plans so that we can prepare in advance alternative employment opportunities for our workers, just in case,” she stressed.

Source:http://www.sunstar.com.ph/bacolod/business/2012/01/12/dole-consult-bpos-biz-plans-200186

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Why FG Should Leverage On ICT Sector

December 27th, 2011

Nigeria’s aspiration to become a digital economy could be realised through massive investments in information and communications technologies (ICTs) tools, infrastructures deployments, skills development and knowledge creation.
The country popularly referred to as the giant of Africa has come under serious searchlight as its influence on the continent continues to dwindle despite having the largest population.

Egypt, Tunisia, Mauritius and South Africa are now far ahead of Nigeria in the ICT Development Index. To prove that we are still far behind our peers, Lagos was ranked bottom of the largest cities in the world on the use of ICT to better the lives of its citizens in a research conducted by Arthur D. Little Institute and Ericsson.

Making Nigeria a digital economy has become the singsong of government since President Goodluck Jonathan won the presidential election in April 2011. Last week, the Minister of Communications, Mrs. Omobola Johnson, went a step further by coming out with a roadmap which if religiously followed, would the lead the country to the Promised Land.

Broadband for all

Broadband is really about getting fast internet all over Nigeria in both urban, semi urban and rural areas, according to Johnson. USA, Britain, Japan, Sweden, Norway and Singapore are digital economies courtesy of massive broadband investments. Johnson since assuming office has nudged the Nigerian Communications Commission (NCC) to come up with broadband policy to take internet to all rural communities in the country.

According to her, government was “Working to enable fibre optic deployment, complemented by Microwave and Satellite to enable access to core underserved areas. NigComSat 1R that was launched in China is an important milestone and a key part of the resources that we will have and will compliment fibre optic and micro wave infrastructure that we have in the country particularly to get internet to underserved and semi urban and rural areas that we have in this country today.”

The priority according to her is to get fibre to Universities and Schools and ensure they are connected to high speed broadband. “We believe that if we can get fast broadband to every university in this country, we will have an explosion in terms of research that can be done and knowledge that can be captured and innovation and creativity that come with accessed resources”

Digital Creativity
Mr. Leo Stan Ekeh, chairman, Zinox Technologies Limited, said government needs to invest about N750 billion in the ICT broadband internet connectivity through terrestrial fibre optic infrastructure, ICT tools and training such as computers, tablets, internet facilities for primary and secondary schools in the country.

The investment should subsidise computers for students, workers and development of internet access through building of wireless fidelity (Wi-Fi) and municipal internet coverage across major cities, schools and public institutions at very affordable rates for users. This way, the government will make ICT available, accessible and affordable to millions of Nigerians thereby raising the IT literacy level, equipping the youth and the unemployed with skills to be self sufficient and employers of labour themselves. “Government should create digital activity that would educate Nigerians through PC and Internet subsidies. We can wipe out poverty through software and hardware skills development, IT outsourcing and others,” said Ekeh.

Developing IT Parks
Already, the ministry is looking at harnessing software skills of young Nigerians through the development of IT parks in the country. “We will build IT parks, but for now in setting up IT parks, we are looking at places where there is already infrastructure and we see that in a number of places.”

Already, NITDA is set to sign an MoU with the Cross River State Government to leverage its Tinapa infrastructure to develop a knowledge city in Calabar, Cross River state. Nigeria can achieve greatness by replicating the success made in the telecom sector in other sectors of the economy.

Source:http://www.leadership.ng/nga/articles/11639/2011/12/27/digital_economy_why_fg_should_leverage_ict_sector.html

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IT sector prepares to move up value chain

December 9th, 2011

With India losing the top slot in voice- based Business Process Outsourcing (BPO) to the Philippines, the domestic IT sector is gearing up to reinvent itself. The National Association of Software and Service Companies (NASSCOM) is spearheading the reorientation drive with the focus on innovation and enhanced employee output.

Talking to The Hindu here on Thursday, V.K. Mathews, executive council member of NASSCOM and chairman, IBS Group, said the stiff competition from aggressive rivals across the world was forcing the domestic IT industry to take a relook at its approach to business. The changes, he hinted, could include retraining the workforce to maximise output with focus on value- added products and services.

The Business Processing Association of the Philippines (BPAP) had declared recently that its call centre business had grown over 20 per cent in 2010, to overtake India.

Mr. Mathews said Indian IT companies could no longer afford an employee intake corresponding to growth. “With wage increase and inflation adding to the cost of IT employment, it has become imperative to increase the value and revenue output per employee. We have to move up the value chain.”

Highlighting the need to provide better services and products, he said it was important to understand customer needs and come up with a business innovation approach.

“The Indian IT sector evolved from body shopping to projects to ODCs. But we are still at the low end of the value chain. We do only what we are told to do. This has to change. We need an innovative approach based on value enhancement that appeals to the customer.”

Value addition, he said, would obviate the need to increase headcount corresponding to business growth. Asked whether this would lead to a reduction in employee intake, he said, “We can continue recruiting as long as there is need for recruitment. We need to grow in value rather than just numbers. In the BPO sector, we have already lost, because of rising costs. We cannot maintain the cost advantage in a globally connected economy”.

Mr. Mathews, who is also vice-chairman of the State council, CII (Confederation of Indian Industry) and chairman of GTECH, the industry body for software companies in Kerala, said the Indian IT industry would have to utilise people better if it was to maintain the momentum of growth. “We need to be innovative. One way of innovation is to promote entrepreneurship.”

Sticking to a success formula, he said, takes the excitement out of the industry. “Our IT service model is driven to death. That is responsible for the lack of excitement. Even for executives, the excitement is gone out, they are bored of doing the same thing. They have to be able to do something they love to do. Innovation and entrepreneurship create excitement”.

Mr. Mathews said entrepreneurship and mentorship were crucial for India’s transformation. NASSCOM, he said, had promised to mentor 50 outstanding Akshaya entrepreneurs in Kerala. “Entrepreneurship cannot be taught in a classroom. Nine out of 10 attempts will fail. Society has to be more forgiving. Failure has to be seen as a step to success.”

He said the Eurozone crisis could impact on IT spending in India if it extended over a period of time. He, however, termed the NASSCOM forecast of 17 to 18 per cent growth as realistic.

Terming the government decision to scrap the STPI scheme as a disaster, Mr. Mathews stressed the need for a more supportive tax and regulatory framework for the IT sector. The government, he said, has to take an industry-friendly view and allow the sector to grow.

Source:http://www.thehindu.com/news/states/kerala/article2698592.ece

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Crowdsourced guide to transferring to private sector IT from public sector IT

March 28th, 2011

I have recently been writing quite a lot about the opportunities in the private sector for IT professionals with public sector IT backgrounds.

With the public sector haemorrhaging jobs, workers could either be forced to work for suppliers through outsourcing contracts or will be made redundant and seek opportunities in the private sector whether it is as an in-house IT worker or at a supplier?

For example Socitm believes that most local government IT staff will end up being employed by suppliers.

And according to a survey of 66 IT directors by ReThink Recruitment, 79% believe private sector staff offer better value than IT professionals from the public sector.

I am asking anyone that can help to answer as many of the below questions to give me their views. I am also going to speak to as many experts as possible to create a resource for IT professional to get help when planning a career switch or who find themselves out of work?

This is the first time I have intentionally dipped my toes into crowdsourcing so if you can contribute your views please fill in as many answers as you can?

I have also been running a survey for a few weeks asking IT professionals whether they think public sector IT workers have the right skills to succeed in the private sector. So far I have had 72 respondents. A total of 37 said public sector IT workers are not equipped for the private sector while 35 said they are. If you want to answer the question the survey is here.

So let’s see what those public sector IT workers that aren’t equipped to do a private sector job need to do to make suire they have a fighting chance.

Source:http://www.computerweekly.com/blogs/inside-outsourcing/2011/03/crowdsourced-guide-to-transferring-to-private-sector-it-from-public-sector-it.html

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IT’s festive time

October 25th, 2010

With the country’s top two IT services companies, TCS and Infosys, posting ‘blockbuster’ second quarter results, the Indian IT sector has already set the festive mood ahead of the Diwali celebrations.

After battling tough economic environment in the first half of the year when enterprises globally slashed their IT budgets, the Indian IT sector is turning buoyant again.

With a healthy surge in outsourcing demand and strong deal pipeline, IT revenues are expected to get a bigger boost in the coming quarters.

Backed by persistent volume growth and improved business mix, Infosys Technologies, the country’s second-largest software exporter posted a double-digit growth, way ahead of Street expectation for the quarter ended September 30.

India’s largest IT services exporter TCS did even better recording a 32% jump in its consolidated net profit boosted by strong performance across the board and volume growth of over 11%. It touched $2 billion in revenues for the quarter.

But the biggest disappointment has been Wipro, India’s third largest software services exporter, which missed Street estimates, as margins were hit by currency volatility and salary hikes.

However, the company managed to posted a 9.7% rise in quarterly profit and record volume growth of 6.6% driven by way of a higher offshore mix.

For the country’s fourth-largest IT services exporter, HCL Technologies, it was broad based and balanced growth that led to a 3.1% rise in its net profit during the quarter ended September 30, 2010.

The company witnessed growth across all its verticals and geographies. But sequentially net profit declined by 1.6% due to wage hikes and additional investments towards HR expenses.

For mid-tier IT company, MindTree, the quarter did not set the right tone.

The Bangalore based IT firm’s product business made a loss of $4.5 million in the last six months and the company decided to wind up its ready-to-brand Android-based 3G handsets business, which was sucking up too much cash and eating into its profitability.

The product business apart, MindTree’s second-quarter performance signaled an improving business climate. The firm grew volumes by more than 8%, with revenue of Rs 384 crore against Rs 315 crore in the year-ago period.

With enterprises globally thawing IT budgets to prepare for the future, indication is clear—strong volume momentum will be the flavour of the season and double digit volume growth won’t be a surprise for the Indian IT companies, but maintaining the right pace will…

Source:http://www.financialexpress.com/news/its-festive-time/701827/

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New courses, new opportunities in the knowledge sector

September 9th, 2010

Over the past few years, the know-ledge industry has experienced exponential chan-ges with the rapid surge in outsourcing, changing customer needs, globalisation and emergence of newer technologies that force businesses to constantly modify their strategies.

These changes have resulted in the emergence of a few specialised, lucrative careers in the industry.

Among others, the top ten careers that have brought a wave of employment opportunities are Technical Writing, Instructional Design, Business Communication, Copywriting, Copy Editing, Programme Management, Patent Writing, Web Content Writing, Business Research and Analytics, and Graphic Design.

Today, almost all industries seek highly-skilled professionals who can deliver from the word go. This demand for specialists will continue to create new opportunities for youngsters.

Source:-http://www.deccanherald.com/content/95060/courses-opportunities-knowledge-sector.html

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Surge in public sector outsourcing remains likely

May 24th, 2010

Number 10 has a new face, a new government for Anglo-prosperity, and it’s going to get things done! It’s exciting times for the UK’s workforce, or is it?

In my last blog, I drew attention to the post-recession financial black hole and the widely touted prospects of the UK’s public sector potentially saving £25 billion, achievable apparently, largely, through outsourcing. If we allowed ourselves to believe everything we heard, is this really possible without being detrimental to the UK workforce?

Results from our recently published Q1 Outsourcing Reputation Index revealed that the UK is expecting a significant uptake in public sector outsourcing and offshoring in order to cut the public sector deficit. The research points the finger at an increasing number of UK public sector organisations, which have actually become less conservative in their actions by outsourcing; most notably when it comes to both increasing productivity and reducing bottom line deficit.

Already, we are seeing signs that this is indeed the direction we’re heading. Immediately after the election, outsourcing firm Capita Group became the biggest mover and shaker in Wednesday’s FTSE 100 rankings, rising 4.3 per cent. The company has clearly benefited from the fiscal uncertainty and ratification of the new coalition Government.

Source:-http://www.computerworlduk.com/community/blogs/index.cfm?entryid=2974&blogid=12

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